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  • VP of Operations
    VP of Operations
    hace 5 días
    $180000–$200000 anual
    Jornada completa
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. Our mission is to build genuine connections through the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan Paid Vacation time • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because we love our furry friends, • Growth opportunities at every level --- we invest in developing leaders from within Employee Assistance, Pay on Demand, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. About the Role The Vice President of Restaurant Operations is a senior leader responsible for driving operational excellence, scaling performance, and building the infrastructure required for NAYA's next phase of growth. This role partners closely with cross-functional leaders to translate strategy into consistent, high-performing restaurant execution across all markets. This leader will own field operations, market expansion readiness, and the development of a strong, people-first culture that delivers exceptional guest experiences while driving profitable growth. How You'll Make an Impact Operational Strategy \& Business Performance • Translate company strategy into clear, executable operational plans across all restaurants and markets, • Drive consistent improvement in key performance metrics: sales, transactions, labor productivity, food cost, and store-level profitability, • Establish and reinforce operating standards that ensure consistency, efficiency, and scalability, • Build systems, routines, and accountability structures that elevate execution across Area Managers and General Managers, • Partner with Finance to manage budgets, forecasts, and performance targets Market Growth \& New Market Strategy • Lead operational readiness for new restaurant openings and market expansion, • Develop scalable playbooks for entering and stabilizing new markets, • Partner with Real Estate, Development, and Marketing to ensure successful market launches, • Build regional leadership structures to support multi-market growth (Market Directors, Area Managers), • Identify risks and opportunities in new and existing markets, adjusting strategy accordingly Guest Experience \& Brand Execution • Ensure consistent delivery of a high-quality, hospitality-driven guest experience across all locations, • Champion initiatives that enhance speed, accuracy, food quality, and overall guest satisfaction, • Partner with Marketing and Culinary to bring brand and menu initiatives to life in restaurants, • Leverage guest feedback and operational data to continuously improve the experience People \& Culture Leadership • Build, develop, and lead a high-performing field organization rooted in NAYA's values, • Create clear expectations, coaching rhythms, and accountability across all levels of operations, • Develop strong leadership pipelines (Shift Leaders → GMs → Area Managers → Market Directors), • Foster a culture of ownership, accountability, and continuous improvement Compliance \& NYC Operational Expertise • Ensure full compliance with all local, state, and federal labor laws, with deep expertise in NYC Fair Workweek (FWW) requirements, • Partner with HR and Legal to mitigate risk and uphold best practices across scheduling, pay, and employee relations Who You Are • A strategic restaurant operator who can zoom out to set direction and zoom in to drive execution, • A builder who thrives in growth environments and knows how to scale systems, teams, and performance, • A strong people leader who develops talent and holds teams accountable, • Highly data-driven, with the ability to translate insights into action, • Hands-on, visible, and present in the field What You'll Bring • 10+ years of progressive restaurant operations leadership experience -with significant experience in the fast casual sector, • Proven success leading multi-market operations and supporting new market expansion, • Demonstrated ability to drive operational performance and improve unit-level economics, • Experience building and leading high-performing field leadership teams, • Strong cross-functional partnership skills (Finance, HR, Marketing, Culinary, Technology) You will love working at NAYA

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  • Experienced Table Games Dealer for Resorts World NYC
    Experienced Table Games Dealer for Resorts World NYC
    hace 2 meses
    $21–$25 por hora
    Jornada completa
    Jamaica, Queens

    A Table Games Department Dealer II is expected to exemplify our core values, which are honesty, loyalty, compassion, hard work and harmony. To be successful in this position, a Table Games Dealer II must be skilled at dealing various table games, driven to provide exceptional customer service, dedicated to maintaining game integrity and security, while maintaining a professional appearance and attitude at all times. Essential Functions/Requirements: • Must be 18 years or older and eligible to work in the United States., • High school diploma or equivalent., • A minimum of 12 months’ experience dealing table games in a Class III gaming facility preferred with at least two of the five core games, one of which must be Blackjack. (Core Games are Blackjack, Baccarat, Roulette, Craps and Pai Gow Tiles)., • Ability to qualify for, obtain, and maintain a New York State Gaming Commission license., • Required to successfully complete a pre-employment background check., • Ability to deal all poker derivative games and their variations., • Ability to showcase dealer skills through a live casino table audition., • Proficiently and efficiently, deal assigned table games, controlling game pace and ensuring strict adherence to policies and procedures related to the game., • Accurately pay and take winning and losing wagers according to company policy., • Demonstrated proficiency in basic math, with the ability to accurately perform mathematical functions applicable to business needs., • Manual dexterity to operate job-related equipment and deal a variety of table games., • Request for and enter Players’ Club Account information in the dealer display and maintain accuracy of player ratings in the system., • Track all transactions through the dealer display on the table and ensure accuracy., • Complete, verify information, and appropriately sign all associated documents., • Maintain constant and vigilant security of company assets, • Maintain full alertness and knowledge of who is participating in each round of play through visual tracking and verbal communication with all players., • Maintain complete game protection at all times., • Must be able to work with technology required by the position, including using and reading a digital display screen on a live casino table., • Ability to see and distinguish color, letters, numbers, and symbols., • Adhere to and comply with all Table Games Department and company policies, procedures, and gaming regulations, including NYSGC rules, Federal and State Laws and regulations, and RWNYC Internal Controls applicable to the position., • Adhere to all Company Compulsive and Problem Gambling Plan regulations, specifically prohibiting service to minors and/or intoxicated persons., • Report any functionality, safety, or compliance issues with equipment, as well as any discrepancies in transactions to their direct manager., • Report any potential risks or errors, whether anticipated or already occurred, to the Table Games Management., • Ensure all transactions are accurate and completed according to Table Games Department Procedures., • Inform the Table Games Floor Manager of all irregularities, including all errors and suspicious activities., • Demonstrate understanding of how actions and decisions may impact the company both financially and in guest relations, and maintain confidentiality of sensitive information., • Provide exceptional and professional customer service to all patrons and team members, ensuring a positive and engaging experience regardless of the volume or nature of the interaction., • Ability to explain game-related questions precisely and clearly in English., • Ability to maintain composure when high-pressure situations occur with guests, demonstrating patience and effective communication, especially with those facing language barriers., • Pass on all pertinent information to the direct supervisor as well as incoming staff., • Ability to work effectively with others, communicate clearly, and receive direction., • Ability to read, analyze, and interpret documents, write detailed information and correspondence, and effectively present information., • Must demonstrate flexibility in accommodating guest requests that have received management approval., • Reliable, consistent, and punctual attendance is required, including adherence to all scheduled break times and prompt arrival at assigned section to ensure seamless operations and meet guest demands., • Must be willing and able to work weekends, holidays, and any assigned shifts., • Must be able to attend educational events, briefings, and training sessions required for professional skill improvement and learning new procedures., • Maintain a well-groomed, neat, and professional appearance, as well as personal hygiene, and adhere to assigned uniform, badge, and name tag requirements., • Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property. Core Competencies: • Demonstrates consistent regard and dedication to guests, vendors, colleagues, and the Company by being engaged, interested and productive., • Demonstrates a constant desire to actively and collaboratively assist in building the best practices necessary for the Company’s success., • Demonstrates an understanding of how their actions and decisions may have an impact on the Company both financially and on guest relations., • Demonstrates the courage and initiative to present new ideas and the perspective to create positive results., • Exhibits respectful consideration of viewpoints, situations and suggestions., • Exhibits high standards of customer service, putting the guest at the forefront of every decision., • Demonstrates the ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members, • Demonstrates the ability to keep confidential information is only accessible to individuals authorized by the company. Physical Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. • While performing the duties of this job, the Team Member is regularly required to talk and hear., • Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, feel objects, tools or controls, reach with hands and arms, climb or balance, stoop, stretch and bend. Craps dealers will perform the function of Stickperson., • Team Member is occasionally required to kneel, crouch, or crawl., • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus., • Essential responsibilities include moderate physical ability such as lift or maneuver at least twenty-five (25) pounds, and prolonged standing during the shift. Work Environment: The work environment characteristics described here are representative of those that must be met by Team Members while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • The noise level in the work environment varies. When on the casino floor, the noise level can routinely be loud., • Staff will routinely encounter patrons who may use strong or colorful language and are expected to maintain professionalism and a non-reactive demeanor., • The role involves working in a setting where there is a possibility of exposure to various forms of aerosols, smoke, and/or vapor., • Must be able to handle intoxicated guests in a professional manner. Pay Transparency: $21-24/hr plus Tokes About Resorts World The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce. NOTE: This job description is not intended to be all-inclusive. Team Members may perform other related duties as required meeting the ongoing needs of the organization.

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  • Guest Experience Specialist
    Guest Experience Specialist
    hace 5 días
    $70000–$75000 anual
    Jornada completa
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Paid Vacation time, • Pet Insurance - because At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Specialist is responsible for managing and elevating NAYA's guest communication across all feedback channels---including email, surveys, social media, and third-party platforms. This role ensures that every guest interaction is handled with care, consistency, and a solutions-oriented mindset, turning feedback into meaningful action. You will serve as the voice of the guest within the organization---responding to inquiries, recovering guest experiences, documenting insights, and escalating issues when needed. You'll be the person who sees feedback as more than a response task, but as a system for continuous improvement---someone who is empathetic, detail-oriented, and driven to create exceptional guest experiences at scale. How You'll Impact What You'll Do Guest Communication \& Recovery • Address a wide range of topics including general inquiries, food and service feedback, and technical issues., • Recover guest experiences through thoughtful, timely, and solution-oriented responses., • Support and potentially expand into active engagement on social media comments. Feedback Management \& Documentation • Accurately document, categorize, and track all guest inquiries and feedback., • Maintain detailed records to ensure visibility into trends, recurring issues, and resolution outcomes., • Utilize reputation management and CRM tools to manage interactions efficiently and consistently. Escalation \& Issue Resolution • Identify and escalate inquiries to appropriate internal stakeholders, including Operations, Marketing, and Technology teams., • Clearly document technical issues and partner with teams to ensure timely resolution., • Monitor recurring issues and help prevent future occurrences through proactive follow-up. Insights \& Continuous Improvement • Analyze guest feedback to identify patterns, risks, and opportunities for improvement., • Provide recommendations to enhance guest experience across in-store and digital channels., • Conduct proactive guest outreach when needed to support operational initiatives or marketing campaigns. Operational Awareness • Maintain a strong, up-to-date understanding of NAYA's menu, restaurant operations, procedures, and technology platforms., • Stay current on updates and changes to ensure accurate and informed guest communication. What you Bring • High School Diploma or equivalent required., • 1+ years of experience in a customer-facing role, ideally within hospitality or a multi-unit environment., • Exceptional customer service skills, with strong active listening and written/verbal communication abilities., • Experience using tools such as Google Workspace, reputation management platforms (Tattle, SOCI, Olo Engage, Yext), and CRM systems (Salesforce, Kustomer, Gladly, etc.)., • Ability to document and communicate technical issues clearly for escalation and resolution., • Strong organizational skills with a high level of attention to detail. A mindset that is: • Guest-first, prioritizing quality of interaction over speed---ensuring every guest feels heard and supported, not rushed., • Skilled at navigating complex feedback, able to break down multi-layered concerns and respond thoughtfully., • Intuitive in recognizing when a guest is seeking resolution versus simply wanting to be heard---and able to adapt accordingly., • Curious and growth-oriented, with a desire to continuously improve how the role functions, not just execute it., • Highly organized, empathetic, and solutions-driven.

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