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Job Description Arlo Hotels, an independent lifestyle hotel, is now actively seeking a dynamic Rooftop Server. Are you someone who is passionate about people,driven by purpose, and clever in your approach? If so, keep on reading!! Here atArlo,we strive to create a sense of awe that leaves those we touch wanting more”….. As a Rooftop Server, you contribute a tremendous amount towards our success. You have a direct impact on the level of service that we offer to our guests, not only through your service but your interaction with the guests themselves. Additionally, you are the key liaison between the front of the house and the kitchen, and your clear communication will lend itself to a smooth service. You have been chosen for this position because of your experience, ability, and character. Together, we will work to provide a memorable dining experience for each of our guests. This position will follow the rooftop season of April 6th - September 15th. RESPONSIBILITIES AND AUTHORITIES: • Always treat guests with courtesy and respect in a variety of situations., • Practice Honesty & Integrity., • Maintain open communication with Managers and all other departments, • Complete all opening duties as assigned., • Be mindful of the importance of personal hygiene and grooming, • Adhere to hotel Health and Safety guidelines, • Participate in pre-shift, • Showcase ability to work under pressure and in a fast-paced environment, • Immediately report any accident and or incident which may occur while at work., • Acknowledge guest with eye contact, • Use guest name whenever possible, • Report all guest concerns to management in a timely manner SPECIFIC DUTIES, • Take guest’s food and beverage orders, utilize salesmanship techniques, and make appropriate recommendations. *Always read your guests when making suggestions., • Accurately input orders into POS system., • Document all orders on a server dupe pad as a back-up record in case the POS system is ever inoperative., • Retrieve all beverages from the service bar and serve promptly. *All beverages are ideally served from the right and to the right of the guest., • Open all wine and champagne bottles using proper wine service techniques., • Anticipate guest is needs and respond promptly., • Acknowledge all guests regardless of whether they are in your station., • Interact in courteous and professional manner with guests, supervisors, and co-workers., • Always make guests feel you are on their side by apologizing and being proactive in resolving guest complaints., • Alert management to any and all issues that arise at a table., • Monitor and maintain cleanliness, sanitation, and organization of all service areas., • Retrieve bread from the kitchen, stock the bread drawers, and monitor quality and consistency throughout the night., • Prep butter/spread according to pars., • Deliver bread to all tables after the order has been taken., • Keep the linen storage areas clean and stocked., • Clear each course promptly. *Clear all guests’ plates at once, unless otherwise indicated (napkin on plate, plate pushed away, etc.)., • Properly mark all tables for each course before delivery of food to the table., • Clear each course promptly using clearing guidelines outlined in the sequence of service., • Continuously review menu items, and keep up-to-date with all changes. *Use daily shift notes as your guide., • Alert management to great guests, big spenders, and anyone else you think wants extra attention., • Alert chef to all allergies., • Alert food runners to all position changes., • Ensure accuracy of guest checks and promptly process payments., • Complete end of night closing check out., • Complete running side-work throughout the evening as assigned., • Notify management to any pertinent information related to the shift., • Clock in and out for each shift. *Notify a manager if you are unable to do so., • Follow all responsible alcohol practices. Card all guests who appear under the age of 40 and never serve alcohol to an intoxicated guest., • Follow all Health Department “best practices” notes that are found in each service station., • Properly stock all plates, silverware, and condiments to par according to restaurant standards., • Communicate any supply shortages to management., • Deliver food to the table accurately, effectively, and with grace., • Announce the item you are delivering to the guest. For example, “Harold’s Special Pork Chop”, • Be prepared to answer any questions the guest may have., • Be able to accurately and enthusiastically describe all menu items and their ingredients., • Know all front of house and kitchen etiquette procedures., • Work with chef to update the kitchen on table status and course readiness., • Anticipate guests needs, respond promptly, and acknowledge all guests., • Make sure guests have everything they need before leaving the table., • Interact in a courteous and professional manner with guests, supervisors, and co-workers., • Monitor and maintain cleanliness, sanitation, and organization of the line, dining room floors, and paths of service., • Properly stock all plates, silverware, and condiments to par according to restaurant standards., • Communicate any supply shortages to management., • Clear and re-set tables with attention to detail according to restaurant standards, • Complete extra cleaning projects as assigned., • Complete end of night closing side-work as per restaurant standards., • Complete all opening duties as assigned REQUIREMENTS:, • 1 -2 years of customer service experience preferred, • Ability to work in a standing position for long periods of time (up to 5 hours). Certific

Job DescriptionArlo Hotels, an independent lifestyle hotel, is now actively seeking a dynamic Restaurant Server. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so, keep on reading!! Here atArlo,we strive to create a sense of awe that leaves those we touch wanting more”….. As a Restaurant Server, you contribute a tremendous amount towards our success. You have a direct impact on the level of service that we offer to our guests, not only through your service but your interaction with the guests themselves. Additionally, you are the key liaison between the front of the house and the kitchen, and your clear communication will lend itself to a smooth service. You have been chosen for this position because of your experience, ability, and character. Together, we will work to provide a memorable dining experience for each of our guests. RESPONSIBILITIES AND AUTHORITIES: • Always treat guests with courtesy and respect in a variety of situations., • Practice Honesty & Integrity., • Maintain open communication with Managers and all other departments, • Complete all opening duties as assigned., • Be mindful of the importance of personal hygiene and grooming, • Adhere to hotel Health and Safety guidelines, • Participate in pre-shift, • Showcase ability to work under pressure and in a fast-paced environment, • Immediately report any accident and or incident which may occur while at work., • Acknowledge guest with eye contact, • Use guest name whenever possible, • Report all guest concerns to management in a timely manner SPECIFIC DUTIES, • Take guest’s food and beverage orders, utilize salesmanship techniques, and make appropriate recommendations. *Always read your guests when making suggestions., • Accurately input orders into POS system., • Document all orders on a server dupe pad as a back-up record in case the POS system is ever inoperative., • Retrieve all beverages from the service bar and serve promptly. *All beverages are ideally served from the right and to the right of the guest., • Open all wine and champagne bottles using proper wine service techniques., • Anticipate guest is needs and respond promptly., • Acknowledge all guests regardless of whether they are in your station., • Interact in courteous and professional manner with guests, supervisors, and co-workers., • Always make guests feel you are on their side by apologizing and being proactive in resolving guest complaints., • Alert management to any and all issues that arise at a table., • Monitor and maintain cleanliness, sanitation, and organization of all service areas., • Retrieve bread from the kitchen, stock the bread drawers, and monitor quality and consistency throughout the night., • Prep butter/spread according to pars., • Deliver bread to all tables after the order has been taken., • Keep the linen storage areas clean and stocked., • Clear each course promptly. *Clear all guests’ plates at once, unless otherwise indicated (napkin on plate, plate pushed away, etc.)., • Properly mark all tables for each course before delivery of food to the table., • Clear each course promptly using clearing guidelines outlined in the sequence of service., • Continuously review menu items, and keep up-to-date with all changes. *Use daily shift notes as your guide., • Alert management to great guests, big spenders, and anyone else you think wants extra attention., • Alert chef to all allergies., • Alert food runners to all position changes., • Ensure accuracy of guest checks and promptly process payments., • Complete end of night closing check out., • Complete running side-work throughout the evening as assigned., • Notify management to any pertinent information related to the shift., • Clock in and out for each shift. *Notify a manager if you are unable to do so., • Follow all responsible alcohol practices. Card all guests who appear under the age of 40 and never serve alcohol to an intoxicated guest., • Follow all Health Department “best practices” notes that are found in each service station., • Properly stock all plates, silverware, and condiments to par according to restaurant standards., • Communicate any supply shortages to management., • Deliver food to the table accurately, effectively, and with grace., • Announce the item you are delivering to the guest. For example, “Harold’s Special Pork Chop”, • Be prepared to answer any questions the guest may have., • Be able to accurately and enthusiastically describe all menu items and their ingredients., • Know all front of house and kitchen etiquette procedures., • Work with chef to update the kitchen on table status and course readiness., • Anticipate guests needs, respond promptly, and acknowledge all guests., • Make sure guests have everything they need before leaving the table., • Interact in a courteous and professional manner with guests, supervisors, and co-workers., • Monitor and maintain cleanliness, sanitation, and organization of the line, dining room floors, and paths of service., • Properly stock all plates, silverware, and condiments to par according to restaurant standards., • Communicate any supply shortages to management., • Clear and re-set tables with attention to detail according to restaurant standards, • Complete extra cleaning projects as assigned., • Complete end of night closing side-work as per restaurant standards., • Complete all opening duties as assigned REQUIREMENTS:, • 1 -2 years of customer service experience preferred, • Ability to work in a standing position for long periods of time (up to 5 hours). Certifications:, • TIPS RATE OF PAY, • $11.35/Hour

Job Description Director of F&B Operations SAA The Role The Director of F&B is responsible for overseeing and providing an innate understanding of high-touch customer service – you are the consummate host and no detail in providing for members, guests, or our teams will go unnoticed. As our ultimate ambassador, you ensure the food and beverage experience for all Members and Guests are executed to the highest levels of service, resolving all customer issues and service recoveries towards a positive outcome. Pre and post service analysis of the cost effective and efficient allocation of staffing levels per service in relation to daily reservations and or event bookings. The Director of F&B will assist the with the establishment of operating systems and the onboarding and setting up of training schedules with new staff. They will also set the standards of service unique to our operation, consistently working to improve the delivery of service and implementing all systems to ensure smooth delivery. The ideal candidate will quickly be able to adapt to the brand, values, and culture of the company, evoking passion and excitement for the process in all involved, while providing an upbeat and positive client and team experience. Because we are a small team, we all wear many hats and are happy to roll up our sleeves and lend a hand whenever needed. Can-do attitudes and respectful inclusive outlooks are greatly valued and expected of all team members. Reports to: SAA General Manager Direct Reports: SAA F&B Managers Requirements • Encompassing several spheres of hospitality - blending service excellence, innovation, creativity and operations the role calls upon but is not limited to: leadership by example, team building and guest rapport, alongside workflow and management of the various Bars + Restaurant operational functions., • An innate understanding of high-touch customer service – you are the consummate host and no detail in providing for members, guests, or our teams will go unnoticed; observes team execution of service and provides feedback and course correction., • Manage and oversee daily planning and upkeep of operations to ensure an integrated, efficient, and profitable organization., • As our ultimate ambassador, will ensure customer relations for all Members and Guests are executed to the highest level of service, resolving all customer complaints & correspondence as required., • By day respond to all incoming requests for reservations, review profiles of members and guests to allocate appropriate tables, arrange the evening table plan, set up the evening staff briefing sheet and flag the all teams on noteworthy reservations to ensure the execution on house VIP protocols., • By night responsible for excelling in customer service, welcoming and effectively communicating with Members and Guests on arrival, managing the check-in experience, escorting Members and Guests to assigned tables or bar area., • The capacity to work within an ever-changing environment, assisting to develop operating procedures as the business dictates and the willingness to support in other areas as required., • Supply expert knowledge on the food, wine and spirits programs and ensure the quality of all food or beverage items, ingredients, and preparation methods daily., • Proven leadership and professional development experience with teams of individuals from a variety of departments: Events, Membership, Programming, Operations, Facilities, Marketing & Sales, IT & A/V, etc., • Pre and post service analysis of the cost effective and efficient allocation of staffing levels per service in relation to daily reservations and or event bookings., • Assist with recruitment, the establishment of operating systems and the onboarding and set up of training schedules with new staff., • Set the standards of service unique to our Operation, consistently working to improve the delivery of service, implementing all systems to ensure smooth delivery., • Create an excellent work environment, the ability to bring a diverse group of humans from various experiences, countries, and cultures together centered upon teamwork and mutual respect., • Development and implementation of training manuals and materials for staff across the venues., • Ongoing development of team members to ensure detailed product knowledge, growth and professionalism., • Effective communication during pre-service briefings of information relating to all offerings, members, guests, and daily operations., • Attend and coordinate daily / weekly & monthly operational meetings to ensure effective coordination and cooperation between departments. Position Qualifications include • 10+ years creating and managing luxury hospitality/lifestyle hospitality experiences (e.g., F&B/Restaurant/Hotel), serving the creative and/or luxury industries., • Proven experience with opening new Restaurants, Bars and Cafés., • Ability to take full responsibility for the success of the overall operations for the various outlets, • Demonstrated strength in working alongside a range of backgrounds, skills, and professionals. The DO must be as adept at working with hourly employees as they are at advising our General Manager., • Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations, • You pride yourself on the ability to talk to anybody; you can turn any “No” into a “Yes!”, • Highly entrepreneurial, and able to adapt to changing priorities in a fast-paced environment; proven ability to execute in the face of competing priorities, • Strong computer skills a must (Outlook, Excel, Word) Additional Skills • Flexible self-starter with attention to detail who is able to work in a fast-paced environment and support multiple projects at once, • Solid written and verbal communication skills, • Flexible with respect to the demands and hours needed in this role and be willing and able to work evenings and/or weekends to support the property team is a must, • Must exhibit the ability to plan, prioritize and demonstrate exceptional follow-up skills, • Must be courteous, persuasive, client focused, professional and positive at all times Physical Requirements: • Ability to safely and successfully perform the essential job functions, including meeting productivity standards., • Ability to maintain regular, punctual attendance REQUIRED SKILLS: • Leadership: Visible, proactive, hands-on, roll-up-your-sleeves style, personally involved leader with excellent organizational skills, capable of providing focused leadership and ability to establish a prominent position within the market. A well-developed capability for strategic decision-making and a track record of proven results., • Operations: Excellent sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the independent luxury boutique customer. Creative and innovative operations leadership, capable of delivering products and services that will differentiate us in the market., • Financial Acumen: Business savvy leader with demonstrated financial acumen, ability to analyze financial results and develop actions to manage expenses or capitalize on revenue opportunities, capable of providing strong P&L results oriented financial leadership., • Employee Relations: Must be a responsive, engaged and interactive leader, capable of building strong positive relationships. Demonstrated ability to leverage shared resources and to manage through influence. Ability to create culture., • Community Relations: Must exhibit business savvy leadership adaptability and willingness to operate successfully in a wide array of high-profile business and social community activities., • Culture: Cultural sensitivity and awareness and respect for cultural differences are critical. A proven ability to effectively integrate and leverage elements of the local culture in the delivery of service excellence is desired. Must be able to infuse the hotel culture with the company values and hotel narrative., • Owner Relationship: Proven owner relationship skills required, to proactively manage the relationship with the owners with a high degree of transparency and reporting. ENVIRONMENT AND LEADERSHIP STYLE: • Strong interpersonal skills, • Relationship Building, • Leads by example, • Owns mistakes, • Practices Common sense management, • Emotionally resilient and mature, • Accessible and approachable (open-door policy), • Not afraid to criticize or be criticized, • Possesses a sense of humor

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. Located across the street from The Mall at Short Hills, the Hilton Short Hills features locally sourced food, an outdoor terrace and lounge, tennis courts and an indoor/outdoor pool to offer a memorable and enjoyable experience to our guests. We are looking for our next great team member to join our Food and Beverage management team. We are committed to providing you with: • Highly competitive wages, • An exceptional benefit plan for eligible associates & your family members, • 401K matching program for eligible associates, • Discounts with our Crescent managed properties in North America for you & your family, • Hotel Room Discounts at Hilton branded properties worldwide, • Free meals in our staff dining room, • Discounted commuter benefits Here is what you will be doing each day: Lead daily restaurant and operations with energy and enthusiasm. • Inspire and develop a team of hospitality professionals., • Ensure impeccable service standards and foster memorable guest interactions., • Collaborate with culinary teams to curate unique dining experiences., • Drive revenue goals and oversee cost management., • Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate., • Ensuring that the restaurant complies with sanitation and safety standards for guests and associates. Check that all equipment is in working order. Visually inspect and take action to ensure that facilities in restaurant look appealing and attractive to guests. Follow up on work orders so repairs and maintenance of facility are completed on a timely basis., • Monitor product quality and guest satisfaction in restaurant. Ensure that food quality is consistent, appealing, and prepared to guest specifications. Interact with guests to obtain feedback on quality of service and food in outlet., • Document inventory forecast usage and monitor supply so that restaurants are stocked with linen, glassware, silverware, china, condiments, to provide service., • Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages., • Participate in marketing efforts of restaurants, create menu ideas, survey competition and report food trends, and assist in preparations of specials., • Communicate both verbally and in writing to provide clear direction to staff., • Comply with attendance rules and be available to work on a regular basis, • Perform any other job-related duties as assigned. Does this sound like you? • Must have 2 to 4 years of proven leadership experience in restaurant management in a hotel., • Strong organizational and communication skills., • A hands-on approach and a passion for mentoring and developing your team., • A commitment to creating a guest-first environment., • Must have Food Handler and TIPS certifications, • Food Manager certification a plus. Our differences are what make us great: At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Description Company Description: WORLD SPA is a Brand New Spa & Restaurant concept in Brooklyn, NY. We are seeking talented, dedicated, and enthusiastic team members to become part of the Grand Opening of New York City’s premiere, largest, and most diverse Spa Destination in a class by itself located in the heart of Brooklyn. This is a great opportunity to become a part of a one-of-a-kind project with a culture that will enable you to grow and make a difference. If you are passionate about what you do, hungry for success, growth and ability to make an impact, apply today! WORLD SPA offers a global, authentic, and unmatched spa experience by preserving ancient practices and uniting various culturally authentic sauna, bathing, and spa treatments in one destination. World SPA creates an environment that inspires the imagination and provides distinctive sensory experiences to our guests. Our goal is to consistently exceed guest expectations by anticipating their needs and desires and offering them an unparalleled experience. WORLD SPA LOUNGE, which is a 250 seat restaurant and is the most fast paced of all is located within the Spa area, where guests can either enjoy a cup of artisanal tea, crafted cocktail, fresh sushi and small plates in between experiencing multitude of Spa rooms and saunas or can reserve a cabana for a full on feast or celebration. World Spa Lounge offerings represent the same regions as the Spa: Eastern European, Mediterranean, Asian and American. World Spa Lounge feels casual and unpretentious still offering the highest quality of food & beverages and friendly, attentive service. BIRCH&OAK is a VIP area with its own Bar and Restaurant, outdoor terrace that can be enjoyed by the Members during their Spa visit or on its own. In addition to the three dining venues, World Spa features 2 exclusive Private Rooms that have their own sauna for groups of 22 and 15 guests. Position Summary: The Housekeeping Attendant is responsible for orienting guests to the spa facilities, greeting guests as they enter the facilities, and providing personal guest service. They are responsible for keeping the lounge, locker room, and other guest areas neat, clean and stocked with all amenities. They also ensure the cleanliness and functioning of the locker rooms within the Spa. Essential Duties and Responsibilities: Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker/facility area. Gather, wash, dry, and fold linens as needed Maintain an inventory of cleaning supplies and locker room amenities Empty and remove trash as needed Keep equipment, closets and dispensaries clean and organized Provide exceptional service to all clients at all times through customer-centric behavior Spot clean locker rooms, including shower, sink, and lavatory areas frequently throughout each day in compliance with OSHA standards and club protocols Issue spa lockers, robes and slippers to guests and then escort guests to their lockers. Provide orientation tours, explaining spa amenities offered and answering guests’ questions. Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets. Ensures adequate stock of supplies and equipment; inform management when stock is low. Address locks left on or items left in lockers outside of locker policy to ensure proper locker availability. Review guest appointments/schedules as needed. Answer the phone promptly and use the guest’s name throughout the phone conversation; operate the phone system accurately and efficiently. Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available. Maintain eye contact when addressing external and internal guests; develop professional and personalized relationships with regular guests. Maintain complete confidentiality in all guest matters in accordance with company policy; Handle guests’ questions and concerns professionally and courteously. Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. Be on time for shifts and maintain a consistent, regular attendance record. Utilize spa computers with skill and proficiency; document guest information in electronic record as directed. Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time. Maintain a positive attitude and contribute toward a quality work environment. Regularly attend, participate in and support training and staff meetings for the spa. Assist in all areas of spa operation as requested by management. Communicate to management any and all occurrences involving staff or guests in the spa that require attention. Skills, Abilities and Experience: Minimum of 2 years experience Hospitality experience in hotel is a plus Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team. Ability to lift up to 50lbs. Physically capable of achieving cleaning tasks that may involve crouching, scrubbing, bending, climbing step stools, lifting and carrying trash etc. Ability to be efficient and productive in a fast-paced environment. The World Spa, LLC. is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #ZR <

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic busser. Are you someone who is passionate about people,driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”…. As a busser, you contribute a tremendous amount towards our success. Far beyond the basic responsibilities of clearing and re-setting tables, you are a key component to the maintenance and upkeep of our restaurant. Even more important, you have a direct impact on the level of service that we offer to our guests, not only through your assistance of the waiters, but your interaction with the guests themselves. You have been chosen for this position because of your experience, ability, and character. Together we will work to provide a memorable dining experience for each of our guests. RESPONSIBILITIES AND AUTHORITIES: • Always treats guests with courtesy and respect in a variety of situations., • Displays honesty & integrity., • Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity. SPECIFIC DUTIES: • Complete all opening duties as assigned., • Properly stock all side stations to par, according to restaurant standards., • Communicate any supply shortages to management., • Retrieve bread from the kitchen, stock the bread drawers, and monitor quality and consistency throughout the night., • Prep butter/spread according to pars., • Deliver bread to all tables after the order has been taken., • Work with waiters to provide great service to all guests and to ensure that all needs are met., • Anticipate guests needs, respond promptly, and acknowledge all guests - however busy., • Interact in a courteous and professional manner with guests, supervisors, and co-workers., • Keep the linen storage areas clean and stocked., • Monitor and maintain cleanliness, sanitation, and organization of all service areas, dining room floors, and paths of service., • Assist the dishwashers in maintaining order of plates and glassware in the dish room at all times., • Clear each course promptly. *Clear all guests’ plates at once, unless otherwise indicated (napkin on plate, plate pushed away, etc.)., • Clear and re-set tables with attention to detail according to restaurant standards., • Complete extra cleaning projects as assigned., • Complete end of night closing side-work as per restaurant standards. REQUIREMENTS: • Able to clean tables, taking plates, utensils and drink ware to the kitchen to be washed., • Make sure diner’s water glasses are full., • Able to reset tables for the next service., • Help waiters and waitresses bring food out to the table., • Restock utensils, napkins, and other dining needs. RATE OF PAY: $11.35/Hour

Job Description At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. Located across the street from The Mall at Short Hills, the Hilton Short Hills features locally sourced food, an outdoor terrace and lounge, tennis courts and an indoor/outdoor pool to offer a memorable and enjoyable experience to our guests. We are looking for our next great team member to join our Food and Beverage management team. We are committed to providing you with: • Highly competitive wages, • An exceptional benefit plan for eligible associates & your family members, • 401K matching program for eligible associates, • Discounts with our Crescent managed properties in North America for you & your family, • Hotel Room Discounts at Hilton branded properties worldwide, • Free meals in our staff dining room, • Discounted commuter benefits Here is what you will be doing each day: Lead daily restaurant and operations with energy and enthusiasm. • Inspire and develop a team of hospitality professionals., • Ensure impeccable service standards and foster memorable guest interactions., • Collaborate with culinary teams to curate unique dining experiences., • Drive revenue goals and oversee cost management., • Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate., • Ensuring that the restaurant complies with sanitation and safety standards for guests and associates. Check that all equipment is in working order. Visually inspect and take action to ensure that facilities in restaurant look appealing and attractive to guests. Follow up on work orders so repairs and maintenance of facility are completed on a timely basis., • Monitor product quality and guest satisfaction in restaurant. Ensure that food quality is consistent, appealing, and prepared to guest specifications. Interact with guests to obtain feedback on quality of service and food in outlet., • Document inventory forecast usage and monitor supply so that restaurants are stocked with linen, glassware, silverware, china, condiments, to provide service., • Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages., • Participate in marketing efforts of restaurants, create menu ideas, survey competition and report food trends, and assist in preparations of specials., • Communicate both verbally and in writing to provide clear direction to staff., • Comply with attendance rules and be available to work on a regular basis, • Perform any other job-related duties as assigned. Does this sound like you? • Must have 2 to 4 years of proven leadership experience in restaurant management in a hotel., • Strong organizational and communication skills., • A hands-on approach and a passion for mentoring and developing your team., • A commitment to creating a guest-first environment., • Must have Food Handler and TIPS certifications, • Food Manager certification a plus. Our differences are what make us great: At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Job Description Food & Beverage Manager SAA The Role The Food & Beverage Manager is responsible for overseeing and delivering an innate understanding of high-touch customer service – you are a consummate host and no detail in providing for members, guests, or our teams will go unnoticed. As a key ambassador for the operation, you ensure the food and beverage experience for all Members and Guests is executed to the highest levels of service, resolving customer issues and service recoveries toward a positive outcome. Pre- and post-service analysis of the cost-effective and efficient allocation of staffing levels per service in relation to daily reservations and/or event bookings is a core part of the role. The Food & Beverage Manager will assist with the establishment of operating systems and the onboarding and set-up of training schedules with new staff. They will also uphold the standards of service unique to our operation, consistently working to improve the delivery of service and supporting the implementation of systems that ensure smooth execution. The ideal candidate will quickly be able to adapt to the brand, values, and culture of the company, evoking passion and excitement for the process in all involved, while providing an upbeat and positive client and team experience. Because we are a small team, we all wear many hats and are happy to roll up our sleeves and lend a hand whenever needed. Can-do attitudes and respectful, inclusive outlooks are greatly valued and expected of all team members. Reports to: SAA General Manager & Director of F+BDirect Reports: SAA Line StaffRequirements • Encompassing several spheres of hospitality - blending service excellence, innovation, creativity and operations, the role calls upon but is not limited to: leadership by example, team support and guest rapport, alongside workflow coordination and day-to-day management of the various Bars + Restaurant operational functions., • An innate understanding of high-touch customer service – you are a consummate host and no detail in providing for members, guests, or our teams will go unnoticed; observes team execution of service and provides feedback and course correction as needed., • Manage and oversee daily planning and upkeep of operations to ensure an integrated, efficient, and well-executed organization., • As a key ambassador of the property, ensure customer relations for all Members and Guests are executed to the highest level of service, resolving customer complaints and correspondence as required., • By day, respond to incoming requests for reservations, review profiles of members and guests to allocate appropriate tables, arrange the evening table plan, set up the evening staff briefing sheet, and flag all teams on noteworthy reservations to ensure the execution of house VIP protocols. Page Break, • By night, be responsible for excelling in customer service, welcoming and effectively communicating with Members and Guests on arrival, managing the check-in experience, and escorting Members and Guests to assigned tables or bar areas., • The capacity to work within an ever-changing environment, assisting in developing operating procedures as the business dictates and demonstrating the willingness to support other areas as required., • Supply expert knowledge on the food, wine and spirits programs and ensure the quality of all food and beverage items, ingredients, and preparation methods on a daily basis., • Proven team leadership and professional development experience with individuals across a variety of departments: Events, Membership, Programming, Operations, Facilities, Marketing & Sales, IT & A/V, etc., • Pre- and post-service analysis of the cost-effective and efficient allocation of staffing levels per service in relation to daily reservations and/or event bookings., • Assist with recruitment, the establishment of operating systems, and the onboarding and set-up of training schedules with new staff., • Uphold the standards of service unique to our operation, consistently working to improve the delivery of service and supporting systems that ensure smooth execution., • Create an excellent work environment, with the ability to bring a diverse group of humans from various experiences, countries, and cultures together centered upon teamwork and mutual respect., • Support the development and implementation of training manuals and materials for staff across the venues., • Drive the ongoing development of team members to ensure detailed product knowledge, growth, and professionalism., • Ensure effective communication during pre-service briefings of information relating to all offerings, members, guests, and daily operations., • Attend and support daily / weekly & monthly operational meetings to ensure effective coordination and cooperation between departments.Position Qualifications include, • 5+ years creating and managing luxury hospitality/lifestyle hospitality experiences (e.g., F&B/Restaurant/Hotel), serving the creative and/or luxury industries., • Proven experience supporting the opening of new Restaurants, Bars and Cafés., • Ability to take ownership of the successful day-to-day operations of the various outlets., • Demonstrated strength in working alongside a range of backgrounds, skills, and professionals. The Manager must be as adept at working with hourly employees as they are at supporting senior leadership., • Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations., • You pride yourself on the ability to talk to anybody; you can turn a challenging moment into a positive outcome., • Highly entrepreneurial, and able to adapt to changing priorities in a fast-paced environment; proven ability to execute in the face of competing priorities., • Strong computer skills a must (Outlook, Excel, Word). Page Break Additional Skills, • Flexible self-starter with attention to detail who is able to work in a fast-paced environment and support multiple projects at once., • Solid written and verbal communication skills., • Flexible with respect to the demands and hours needed in this role and be willing and able to work evenings and/or weekends to support the property team is a must., • Must exhibit the ability to plan, prioritize and demonstrate exceptional follow-up skills., • Must be courteous, persuasive, client-focused, professional and positive at all times. Physical Requirements: • Ability to safely and successfully perform the essential job functions, including meeting productivity standards., • Ability to maintain regular, punctual attendance. REQUIRED SKILLS: • Leadership: Visible, proactive, hands-on, roll-up-your-sleeves style manager with excellent organizational skills, capable of leading a team through service with clarity, accountability, and consistency. A demonstrated ability to coach others, make sound day-to-day decisions, and drive results through execution., • Operations: Excellent sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the independent luxury boutique customer. Strong operations leadership, capable of delivering products and services that differentiate us in the market through consistency and care., • Financial Acumen: Business-savvy operator with solid financial acumen, able to analyze departmental results and develop actions to manage expenses or support revenue opportunities, with a clear understanding of labor and cost discipline., • Employee Relations: Must be a responsive, engaged and interactive leader, capable of building strong positive relationships. Demonstrated ability to leverage shared resources, coach through influence, and help create a strong team culture., • Community Relations: Must exhibit professionalism, adaptability and willingness to operate successfully in a wide array of high-profile business and social community activities., • Culture: Cultural sensitivity, awareness and respect for differences are critical. A proven ability to effectively integrate and leverage elements of the local culture in the delivery of service excellence is desired. Must be able to support the property culture with the company values and narrative., • Senior Leadership Partnership: Proven ability to partner with senior leadership with a high degree of transparency, professionalism, and follow-through. Page Break ENVIRONMENT AND LEADERSHIP STYLE:, • Strong interpersonal skills, • Relationship Building, • Leads by example, • Owns mistakes, • Practices Common sense management, • Emotionally resilient and mature, • Accessible and approachable (open-door policy), • Not afraid to criticize or be criticized, • Possesses a sense of humor