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Job Description T.E.A.M. = Together Everyone Achieves More Our TEAM culture is all about supporting one another, recognizing hard work, and helping our team members achieve MORE in their careers. If you're friendly, dependable, and enjoy creating great experiences for others, we'd love to have you join us! Grow With Our TEAM! We want our team members to find their MORE. Whether you're beginning your hospitality career or looking for an opportunity to grow, you'll gain valuable guest-service experience while working alongside a TEAM committed to delivering memorable experiences. Bring your personality, professionalism, and passion for hospitality—we'll provide the support and opportunities to help you grow. What's Your MORE? Do you enjoy developing teams, solving operational challenges, and creating memorable guest experiences? We're looking for an energetic and service-driven Assistant General Manager to help lead the daily operations of SpringHill Suites and TownePlace Suites. Working alongside the General Manager, you'll play a key role in driving operational excellence, supporting department leaders, and ensuring every guest leaves with a great impression. What You'll Do • Support the General Manager with the day-to-day operation of the hotel., • Lead Front Office, Housekeeping, Food & Beverage, and other operational departments as needed., • Coach, mentor, and develop supervisors and associates to achieve exceptional performance., • Monitor guest satisfaction scores and resolve guest concerns with professionalism and urgency., • Help manage labor, expenses, and operational efficiencies., • Ensure compliance with Marriott brand standards and company policies., • Assist with budgeting, forecasting, and achieving revenue and profitability goals., • Serve as Manager on Duty and provide visible leadership throughout the hotel.What We're Looking For, • 3+ years of progressive hotel leadership experience., • Previous Assistant General Manager, Operations Manager, or Rooms Division leadership experience preferred., • Marriott experience is highly desirable., • Strong organizational, communication, and leadership skills., • Ability to inspire teams while maintaining a hands-on management style., • Passion for hospitality and creating outstanding guest experiences.What We Offer, • Performance Bonus Opportunity, • Medical, Dental & Vision Insurance, • 401(k) with Company Match, • Paid Time Off, • Travel Discounts, • Opportunities for continued career growth within a growing hospitality organization If you're ready to take the next step in your hospitality leadership career and help shape the success of one of San Diego's premier Marriott hotels, we encourage you to apply today.

Job Description Role is for SKIPJACK HOTEL AND MARINA in Marathon, Florida. Job Title: Resident General Manager - Resort Location Department: Administration Reports to: Republic Investment Company Location: Marathon, Florida Job Type: Full-Time Job Summary: The General Manager (GM) oversees daily hotel operations, ensuring smooth management of staff, finances, and guest satisfaction. Responsibilities include budgeting, revenue forecasting, hiring and training department managers, and maintaining property standards. The GM must be a strong leader with excellent communication and organizational skills, ensuring top-tier service and brand representation. Visa sponsorship is available for qualified candidates. Key Responsibilities: • Oversees all aspects of hotel operations, including front desk, housekeeping, guest services and maintenance., • Hold regular briefings and meetings with department heads, • Ensure full compliance with RIC operating controls, SOPs, policies, procedures, and service standards., • Oversee the planning and execution of hotel events, conferences, and meetings., • Coordinate with the sales and marketing team to drive bookings, promotions, and special events., • Lead all key property issues including capital projects, customer service, and refurbishment., • Handling complaints and overseeing the service recovery procedures., • Responsible for the preparation, presentation, and subsequent achievement of the hotel?s annual Operating Budget, Marketing, and sales Plan and Capital Budget., • Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded., • Ensure all decisions are made in the best interest of the hotel., • Deliver hotel budget goals and set other short and long-term strategic goals for the property., • Developing improvement actions and carrying out cost savings., • A strong understanding of P&L statements and the ability to react with impactful strategies, • Closely monitor the hotel?s business reports daily and make decisions accordingly., • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate., • Maximizing room yield and hotel/resort revenue through innovative sales practices and yield management programs., • Prepare a monthly financial report for the owners and stakeholders., • Draw up plans and budgets (revenues, costs, etc.) for the owners., • Helping in the procurement of operating supplies, equipment and contracting with third-party vendors for essential equipment and services., • Act as a final decision maker in hiring a key staff., • Coordination with impacted departments for the execution of all activities and functions., • Manage and develop the Hotel Executive team to ensure career progression and development., • Be accountable for the responsibilities of department heads and take ownership of all guest complaints., • Provide effective leadership to hotel team members., • Lead in all aspects of business planning., • Respond to audits to ensure continual improvement is achieved., • Responsible for safeguarding the quality of operations both (internal & external audits)., • Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements., • Develop and implement new policies, procedures, and practices to enhance guest satisfaction and improve efficiency., • Ensures that staffing is maintained at an appropriate level to match business demands., • Conduct regular inspections to ensure rooms and public areas meet established standards of cleanliness and maintenance., • Evaluate staff performance as per company policy, • Foster a positive work environment and promote teamwork and collaboration., • Handle guest complaints and resolve issues promptly and effectively., • Maintain compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and / or weekly inspection of rooms with the Property Engineer., • Create a positive team-oriented environment that focuses on the guest, through employee development and motivation., • Ensure that employees are always attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees., • Create an environment where employees make empowered decisions to ensure guest satisfaction., • Ensure that all employees receive fair and equitable treatment according to RIC SOPs. Accomodations provided Schedule: Full-time, 40 hours per week, with overtime as needed based on operational demands. Salary Range: $90,000 - $140,000 per year, commensurate with experience

Job Description Job Title: Operations Manager Location: New York Manhattan Hotel (NYMA) & Hotel at Fifth Avenue - New York, NY Reports To: Director of Operations FLSA Status: Exempt Work Type: On-Site, In-Person Position Employment Type: Full-Time Company: Rebel Hotel Company About Rebel Hotel Company: Rebel Hotel Company is one of the fastest-growing third-party hotel management companies in the United States, recognized for delivering bold results, operational excellence, and distinctive guest experiences. We operate a diverse portfolio of full-service, lifestyle, and branded hotels across major metropolitan and resort markets. We are building a culture of leadership, innovation, and accountability—and we’re just getting started. Position Summary: The Operations Manager oversees the daily operation of the hotel while supporting exceptional guest experiences, operational excellence, and financial performance. This hands-on leadership role partners with department leaders across hotel operations to ensure efficient service delivery, team engagement, and compliance with company and brand standards. The Operations Manager serves as Manager on Duty (MOD) as scheduled and plays a key role in driving guest satisfaction, operational consistency, and associate development. Previous supervisory experience in a unionized hotel is required. Key Responsibilities: Leadership Responsibilities • Support the daily operation of the hotel, ensuring exceptional guest service and operational excellence., • Lead, coach, and develop supervisors and employees while fostering a culture of accountability and teamwork., • Oversee Front Office, Housekeeping, Engineering, Security, and other operational departments as assigned., • Serve as Manager on Duty (MOD), resolving guest and operational issues promptly and professionally., • Promote a visible, hands-on leadership style while maintaining strong communication across departments., • Support recruiting, onboarding, training, and employee engagement initiatives. Administrative Responsibilities • Assist in achieving operational, financial, and guest satisfaction goals through labor management and expense control., • Monitor operational performance and implement improvements to drive efficiency and service quality., • Ensure compliance with company policies, brand standards, union agreements, and all applicable regulations., • Partner with department leaders to maintain property standards, preventive maintenance, and safety programs., • Support budgeting, reporting, operational meetings, and completion of required corporate training. Required Skills, Experience and Knowledge: • Minimum of 3 years of progressive hotel operations leadership experience., • Previous supervisory experience in a unionized hotel is required., • Strong knowledge of Front Office, Housekeeping, Engineering, and hotel operations., • Proven leadership, communication, coaching, and problem-solving skills., • Experience managing labor costs, operational performance, and guest satisfaction., • Proficient in Microsoft Office and hotel property management systems., • Bachelor's degree in Hospitality Management or related field preferred, or equivalent experience. What We Offer: • Competitive base salary, • Medical, dental, and vision insurance, • 401(k) plan with company match, • Paid time off and holidays, • Career advancement opportunities within a rapidly growing company, • A chance to be part of the Rebel movement redefining hospitality leadership Salary Range: $73,000 - $75,000 annually At Rebel Hotel Company, we don’t manage hotels the old way—we challenge the status quo. If you’re ready to lead with vision, act with ownership, and make your mark in the hospitality world, we want to meet you.

Job Description About the Role: The Overnight Operations Manager plays a pivotal role in ensuring the smooth and efficient overnight hotel operations. This position is responsible for leading and supervising all overnight hotel team members and ensuring they deliver exceptional customer service. Additionally, the Overnight Operations Manager is to manage guest relations, and maintain operational standards. The Overnight Operations Manager oversees daily administrative tasks, coordinates with other departments, and assist with implementing policies to enhance the overall guest experience. This role requires a proactive approach to problem-solving, staff development, and resource management to meet organizational goals. Ultimately, the Overnight Operations Manager ensures that every guest interaction is positive, professional, and aligned with the company’s brand values. Minimum Qualifications: • High school diploma or equivalent; a bachelor’s degree in hospitality management or related field is preferred., • Minimum of 2 years experience in front office operations within the hospitality industry., • Proven experience in a supervisory or managerial role overseeing front desk staff., • Strong knowledge of property management systems (PMS) and reservation software., • Excellent communication and interpersonal skills. Preferred Qualifications: • Bachelor’s degree in hospitality management, business administration, or a related field., • Experience with customer relationship management (CRM) tools., • Certification in hospitality management or customer service excellence., • Experience working in a high-volume hotel environment. Responsibilities: • Supervise and coordinate hotel staff activities, including guest service agents/night auditors, engineers, housemen, food and beverage team members and security., • Manage guest check-in and check-out processes to ensure accuracy and efficiency., • Manage the completion of the Night Audit process., • Handle guest complaints and resolve issues promptly to maintain high satisfaction levels., • Train, mentor, and assist with evaluating front office team members to promote professional growth and service excellence., • Collaborate with housekeeping, maintenance, and other departments to ensure seamless guest experiences., • Maintain accurate records of reservations, billing, and guest information in compliance with company policies., • Assist with developing and implementing front office procedures and standards to improve operational efficiency., • Assist with ensuring compliance with health, safety, and security regulations for the overnight operations of the hotel. Skills: The Overnight Operations Manager utilizes strong leadership and organizational skills daily to coordinate overnight team activities and ensure smooth overnight hotel operations. Effective communication skills are essential for interacting with guests, resolving conflicts, and collaborating with other departments. Proficiency with property management systems and reservation software enables accurate handling of bookings and billing processes. Problem-solving skills are applied to address guest concerns promptly and maintain satisfaction. Additionally, the ability to assist with training and motivating staff fosters a positive work environment and drives continuous improvement in service quality.

Job Description Job Title: Operations Manager Location: New York, NY FLSA Status: Exempt Work Type: On-Site, In-Person Position Employment Type: Full-Time Company: Rebel Hotel Company About Rebel Hotel Company: Rebel Hotel Company is one of the fastest-growing third-party hotel management companies in the United States, recognized for delivering bold results, operational excellence, and distinctive guest experiences. We operate a diverse portfolio of full-service, lifestyle, and branded hotels across major metropolitan and resort markets. We are building a culture of leadership, innovation, and accountability—and we’re just getting started. Position Summary: The Operations Manager oversees the daily operation of the hotel while supporting exceptional guest experiences, operational excellence, and financial performance. This hands-on leadership role partners with department leaders across hotel operations to ensure efficient service delivery, team engagement, and compliance with company and brand standards. The Operations Manager serves as Manager on Duty (MOD) as scheduled and plays a key role in driving guest satisfaction, operational consistency, and associate development. Previous supervisory experience in a unionized hotel is required. Key Responsibilities Leadership Responsibilities • Support the daily operation of the hotel, ensuring exceptional guest service and operational excellence., • Lead, coach, and develop supervisors and employees while fostering a culture of accountability and teamwork., • Oversee Front Office, Housekeeping, Engineering, Security, and other operational departments as assigned., • Serve as Manager on Duty (MOD), resolving guest and operational issues promptly and professionally., • Promote a visible, hands-on leadership style while maintaining strong communication across departments., • Support recruiting, onboarding, training, and employee engagement initiatives. Administrative Responsibilities • Assist in achieving operational, financial, and guest satisfaction goals through labor management and expense control., • Monitor operational performance and implement improvements to drive efficiency and service quality., • Ensure compliance with company policies, brand standards, union agreements, and all applicable regulations., • Partner with department leaders to maintain property standards, preventive maintenance, and safety programs., • Support budgeting, reporting, operational meetings, and completion of required corporate training. Required Skills, Experience and Knowledge • Minimum of 3 years of progressive hotel operations leadership experience., • Previous supervisory experience in a unionized hotel is required., • Strong knowledge of Front Office, Housekeeping, Engineering, and hotel operations., • Proven leadership, communication, coaching, and problem-solving skills., • Experience managing labor costs, operational performance, and guest satisfaction., • Proficient in Microsoft Office and hotel property management systems., • Bachelor's degree in Hospitality Management or related field preferred, or equivalent experience. What We Offer • Competitive base salary, • Medical, dental, and vision insurance, • 401(k) plan with company match, • Paid time off and holidays, • Career advancement opportunities within a rapidly growing company, • A chance to be part of the Rebel movement redefining hospitality leadership Salary Range: $68,000 - $75,000 annually At Rebel Hotel Company, we don’t manage hotels the old way—we challenge the status quo. If you’re ready to lead with vision, act with ownership, and make your mark in the hospitality world, we want to meet you.

Job Description Looking for candidates with upscale boutique hotel experience, preferably in Manhattan. Lead the Experience. Inspire the Team. Make Your Mark. Sanctuary Hotel, a stylish boutique hotel in the heart of Manhattan’s vibrant Times Square, is seeking an experienced, dynamic, and hands-on Hotel General Manager to lead our team and elevate the guest experience. We’re looking for a hospitality leader who thrives in a fast-paced environment, knows how to motivate a team, and understands that exceptional service and strong financial performance go hand in hand. If you’re passionate about hospitality, love being involved in daily operations, and know how to turn challenges into opportunities, we’d love to meet you! What you will be doing • Oversee all aspects of daily hotel operations, ensuring exceptional guest experiences and operational excellence., • Lead, mentor, and develop department managers and team members while fostering a positive, accountable work environment., • Drive revenue, profitability, and overall hotel performance through effective financial management and strategic planning., • Manage budgets, forecasting, labor costs, and operating expenses while maximizing profitability., • Monitor key performance indicators, including occupancy, ADR, RevPAR, guest satisfaction, and labor productivity., • Work closely with the ownership team to execute business objectives and operational initiatives., • Maintain high standards of service, cleanliness, property presentation, and brand identity., • Collaborate with Food & Beverage leadership to ensure seamless coordination between hotel operations and our dining and rooftop venues., • Address guest concerns proactively and create memorable experiences that encourage repeat business., • Identify opportunities to improve efficiency, increase revenue, and strengthen team performance., • Ensure compliance with all applicable safety, employment, and hospitality regulations. What you bring to the table • Minimum 5 years of progressive hotel management experience, including significant leadership experience as a General Manager, Assistant General Manager, or Hotel Manager., • Strong background in boutique, lifestyle, upscale, or luxury hotel environments., • Experience managing hotel operations in a competitive urban market; New York City experience is highly preferred., • Proven ability to manage budgets, P&L statements, forecasting, and revenue performance., • Strong understanding of Rooms Division operations, guest services, housekeeping, and hotel maintenance., • Experience working with Food & Beverage operations is a plus., • Exceptional leadership, communication, and problem-solving skills., • A hands-on management style with a genuine passion for hospitality., • Ability to thrive in a high-energy environment while maintaining professionalism and attention to detail., • A results-driven mindset with the ability to balance guest satisfaction, employee engagement, and profitability., • Flexibility to work evenings, weekends, and holidays as business needs require. Why Sanctuary Hotel? At Sanctuary Hotel, hospitality is personal. Our boutique atmosphere, distinctive personality, and prime Manhattan location create an exciting environment for both guests and team members. This is an opportunity to take ownership of hotel operations, build a strong team, and make a meaningful impact on the success of a unique New York City property. Compensation: $125,000–$175,000 annually, based on experience and qualifications. Ready to lead something exceptional? We’d love to hear from experienced hospitality professionals who bring energy, accountability, and a passion for delivering outstanding results. Apply today and take the next step in your hospitality leadership career!

Job Description Position: Hotel Operations Manager The Operations Manager plays a hands-on role in delivering a seamless, high-quality guest experience at Z Hotel. This role supports day-to-day operations across Rooms, Housekeeping, and Engineering, ensuring service standards are consistently met, staff are supported on the floor, and operational issues are resolved quickly and effectively. Responsibilities Hotel Operations & Facilities • Support Front Office and Housekeeping operations to ensure guest arrival/departure experiences are smooth and room cleanliness meets brand standards., • Partner with the Chief Engineer to help track preventative maintenance tasks and follow up on outstanding work orders., • Maintain a visible, active presence on the floor throughout the day, addressing guest concerns directly and supporting front-line staff during peak periods., • Assist in coordinating with third-party contractors and vendors as needed., • Act as a manager-on-duty during assigned shifts, handling guest issues, staff questions, and daily operational needs across departments., • Help ensure compliance with health, safety, and workplace regulations across all departments., • Review OTA channels and monitor for any discrepancies and adjust accordingly including accounts paid for by virtual credit cards. Financial & Administrative Support • Monitor daily labor and staffing levels against occupancy and business needs., • Support budget adherence by tracking departmental spending and flagging concerns to leadership., • Assist in preparing reports on operational performance, guest satisfaction scores, and staffing., • Month end reconciliation of guest accounts to ensure all are balanced. People & Culture • Support scheduling and staffing coordination across departments., • Help onboard and train new hires alongside department heads., • Reinforce a culture of accountability, guest focus, and teamwork among front-line staff., • Serve as a point of escalation for staff and guest issues when department heads are unavailable. Requirements • 2–4 years of hotel operations experience, ideally with some supervisory or shift-lead responsibility., • Working knowledge of Property Management Systems (PMS)., • Strong problem-solving skills and the ability to stay calm and effective in a fast-paced environment., • Excellent communication and conflict-resolution skills with both guests and staff., • Ability to remain standing/walking for extended periods and move through all areas of the property (front and back of house)., • Flexibility to work variable schedules, including evenings, weekends, and holidays., • Degree in Hospitality Management preferred, or equivalent work experience. At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference. Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements. Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks. Palette participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.

Job Description Overview Opportunity: General Manager Holiday Inn Express Wall Street is hiring a General Manager to lead operations. This role manages a high-volume select-service property where success is measured by GOP margins and IHG brand compliance. You will direct daily activities and collaborate with ownership to meet financial targets. We need a leader who understands the Manhattan labor market and urban occupancy pressures. This position offers direct responsibility for an asset in a dense business corridor. Your Growth Path Area General Manager - Regional Director of Operations – Vice President of Operations Your Focus Leadership • Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability., • Set clear expectations and provide the guidance necessary to achieve exceptional performance. Guest Experience • Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues., • Continuously seek opportunities to enhance guest interactions and exceed expectations. Financial Performance • Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals., • Monitor financial performance through regular analysis and implement corrective actions as needed. Operational Excellence • Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance., • Implement best practices to uphold quality and safety standards. Employee Development • Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization. Your Background and Skills • Associate or Bachelor’s Degree in Business, Hospitality or a related field., • Previous hotel management experience required. HHM Benefits and Perks • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Free Basic Life Insurance, • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Quarterly Bonuses and Incentives, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Technology Reimbursements Work Environment and Context • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching., • Occasional travel required. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Position Summary The Guest Relations Manager is responsible for creating an exceptional and memorable guest experience throughout every stage of the guest journey. This position serves as a key point of contact for guests, with particular attention to Hilton Honors members, VIPs, special occasions, and guests requiring service recovery. The Guest Relations Manager works closely with Front Office, Housekeeping, Food & Beverage, Security, Engineering, Sales, and other hotel departments to ensure guest requests and concerns are handled promptly, professionally, and in accordance with Hilton brand standards and hotel policies. Essential Duties & Responsibilities • Provide visible leadership in the lobby and other guest-facing areas, proactively engaging with guests and anticipating their needs., • Welcome and recognize Hilton Honors members, VIP guests, repeat guests, and guests celebrating special occasions., • Review daily arrivals, departures, VIP lists, special requests, preferences, and guest history to ensure appropriate recognition and preparation., • Handle guest concerns, complaints, and service recovery situations with professionalism, empathy, discretion, and a sense of urgency., • Follow up with guests after concerns have been addressed to ensure satisfactory resolution., • Coordinate VIP amenities, room preferences, special occasions, and personalized guest experiences with appropriate departments., • Monitor guest feedback, surveys, online reviews, and service trends to identify opportunities for improvement., • Maintain accurate documentation of guest concerns, incidents, preferences, and resolutions in applicable hotel systems., • Partner with department leaders to investigate recurring guest issues and implement corrective actions., • Empower and coach team members to resolve guest concerns effectively and deliver consistent service., • Support Front Office operations during peak periods, including arrivals, departures, lobby management, and other guest-service needs., • Ensure guest privacy, confidentiality, safety, and security procedures are consistently followed., • Assist with escalated situations and communicate significant guest or operational matters to hotel leadership., • Build strong relationships with guests to encourage loyalty, repeat business, and positive feedback., • Support Hilton Honors recognition and ensure eligible guests receive appropriate program benefits., • Participate in daily operational meetings and communicate relevant guest information to appropriate departments., • Perform Manager-on-Duty responsibilities when assigned., • Maintain professional appearance and conduct consistent with hotel and Hilton standards., • Perform additional duties as assigned by hotel management.

Job Description Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest. Your mission: Should you choose to accept it… The main gig for the Housekeeping Supervisor is to ensure that our rooms are cleaned and that we have a clean and well maintained hotel as well as a happy housekeeping team. This takes loads of coordination and isn’t for the faint of heart. The Housekeeping Supervisor is always visible and is constantly walking the floor, checking rooms and assisting as needed. They do this by working with a collaborative hotel-wide team. We believe that life is better when you love your job and we are looking for someone who loves Housekeeping (who couldn’t, right?)! The Nitty-Gritty: What exactly you will be doing…

Job DescriptionDescription: Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired. Corinthia Hotels has announced a management agreement with the Reuben Brothers to operate the former The Surrey Hotel, located on Manhattan’s Upper East Side. The famed property will undergo an extensive renovation and is slated to open in 2024. The Surrey, a Corinthia Hotel is seeking to recruit a Guest Private Dining Server for The Surrey, A Corinthia Hotel. The Private Dining position is responsible for providing a warm welcome with friendly, professional in-room service to all our guests. He/She will be responsible for complete in-room delivery, set up and serving duties. Summary of Responsibilities • Supports the hotel operation in times of demand., • Takes orders and ensures that the guest is satisfied with this, ensuring all is 100% correct., • Liaises with other departments to ensure good communication and offer support., • Works with housekeeping and guest relations to ensure smooth delivery., • Maintains effective communication within the department and ensure that the In Room Dining Manager is kept well informed of any problems/queries that have arisen., • Ensures highest standards of customer care at all time, providing a friendly, courteous and professional service at all time., • Understands the private in-room dining flow of service in order to anticipate guests’ needs whenever possible. Requirements:, • Worked in similar work environment 5* property, • Familiar with Forbes 5* standards, • Food & Beverage previous experience, • Written and verbal fluency in English. Fluency in another language an advantage., • Knowledge of property management systems (e.g. Micros/Fidelio, Opera, toast, etc.)., • Good wines and spirits knowledge, • Good food knowledge, • Food & hygiene course, • Health & safety knowledge

Job Description Job Title: Director of Operations Location: New York, NY - On-Site, In Person Position Job Summary: This role is with a well-regarded hotel in New York, NY. While we can?t share the hotel?s name upfront to maintain confidentiality, we?re excited to tell you more as we move forward in the process. Thank you for your understanding! This position is on-site, in person located in New York, NY. This position will be directed and supervised by the General Manager. The primary responsibilities for this position are focused on overseeing and managing Housekeeping and Front Office operations, including routine operational tasks and directing and supervising the Operations Managers and other team members assignments. The Director of Operations also conducts weekly staff meetings, weekly training sessions presented by Managers, and review of previous future sales and operations efforts. This role also ensures guest satisfaction and the efficient operation of the Hotel by serving a direct back-up to the General Manager in their absence. The role assists the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost control, Guest Satisfaction, and development of Associates. Other duties may be assigned as required by the business and/or training for career advancement. The Director of Operations role is exempt and expected to work as much of each workday as is necessary to complete their job responsibilities. The role may function to directly support several areas at the property including Housekeeping, Front Office, Engineering / Maintenance, Security, F&B, and Banquets. Exempt Managers and supervisors must customarily and regularly direct the work of at least three full-time Associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50% of the time and job duties must also involve the use of discretion and independent judgement more than 50% of the time. The role must also work with employee union stipulations and requirements as guided by bargaining agreements. Job Duties and Functions • Approach all encounters with Guests and Associates in an attentive, friendly, courteous and service oriented manner., • Maintain regular attendance in compliance with Rebel Hotel Company standards, as required by scheduling, which will vary according to the needs of the Hotel., • Maintain high standards of personal appearance and grooming, which include compliance with Rebel Hotel Company?s dress code and wearing a nametag when working (per brand standards)., • Comply and ensure adherence to Rebel Hotel Company standards and regulations to encourage safe and efficient hotel operations., • Maintains the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Engineering and Housekeeping departments., • Use competencies from Rebel and Brand training materials to develop self in all operational departments., • Work with Department Heads to gain a good understanding of each position and how it affects the operation of the Hotel., • Assist in creating an environment where Associates make empowered decisions to ensure Guest Satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head., • Assist the General Manager with the creation of financial reports as required by the Corporate Office., • Ensure compliance with Union regulations is maintained, • Keep up to date with all Union changes and agreements, • Meet all Corporate imposed deadlines as well as those imposed by the General Manager., • Participate in required MOD coverage as scheduled., • Ensure that training in service standards is taking place in each department using the steps to effective training., • As needed, assist the General Manager in recruiting, hiring and training for Guest Services based on occupancy., • Participate in weekly meetings with Front Office to address oversell settings and react accordingly., • Assist in creating a positive team-oriented environment that focuses on the guest, through Associate development and motivation., • Assist the General Manager with maintaining compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and / or weekly inspection of rooms with the Property Engineer., • Ensure that Associates are always attentive, friendly, courteous and efficient in their interactions with Guests, Management and all other Associates., • Be familiar with SOPs in all operations departments., • Maintain a professional working relationship and promote open lines of communication with Managers, Associates and other departments., • Ensure that all Associates receive fair and equitable treatment according to Rebel Hotel Company SOPs., • Complete required corporate training modules and become certified to train those as required., • Be in the public areas during peak times, greeting Guests and offering assistance as needed., • Maintain procedures for handling of the Hotel safe specifically with regard to security, • Attend all scheduled meetings that take place on the property when you are scheduled. Required Skills, Experience and Knowledge • At least five years of progressive managerial experience in the Rooms Department to encompass both Housekeeping and Front Office operations., • At least 2-years of experience in a role as department head or 4-years of experience as an assistant department head of a unionized housekeeping department, • Experience working with Hotel Unions, • Must be proficient in Windows Operating Systems and various property and operations management systems., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful, high-pressure situations., • Must maintain composure and objectivity under pressure., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary., • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need., • Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and Guests., • Must be able to work with and understand financial information and data, and basic arithmetic functions., • Must be able to convey information and ideas clearly., • Fire Safety Director Certification preferred. Working Conditions / Environment The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Job Type: Full-Time Work Location: On-Site, In-Person Position Schedule: • 10-hour shift, • 12-hour shift, • 8-hour shift, • Day shift, • Evening shift, • Monday to Friday, • Night shift, • Overnight shift, • Weekends as needed Salary Range: $90,000 Benefits: • 401(k), • 401(k) matching, • Health Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Paid Time Off

Job DescriptionDescription: Hotel Operations A Hotel Operations team member assists with behind-the-scenes and front-of-house activities to ensure high-quality guest experiences, efficient functioning across all departments? (front desk, housekeeping, food & beverage, maintenance). Food & Beverage A food and beverage team member or food server is responsible for serving food and assisting with catering duties at banquets, buffets and events. Their duties include assisting with food preparation in the kitchen, keeping buffets fully stocked with fresh dishes and clearing away dirty plates and cutlery. Hotel Maintenance A Maintenance Technician ensures the operational efficiency, safety, and functionality of buildings, machinery, and equipment by performing routine inspections, preventative maintenance, and repairs on electrical, plumbing, HVAC, and mechanical systems. Requirements:

Job Description JOB TITLE: Engineering Supervisor SUPERVISES DIRECTLY: Maintenance Associate Purpose for the Position: To maintain and supervise the maintenance operations for the Hotel, i.e., refrigeration, heating, plumbing, heating and cooling plant operations, energy controls and efficiency, etc., maintaining standards as required. Essential Responsibilities: • Provides professional and courteous guest service at all times., • Supervises maintenance operations for center, including but not limited to refrigeration, heating, plumbing, water treatment, preventative maintenance, Hotel front and back of house spaces, A/C units, ice machines, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, fire and life safety systems, and other systems and equipment owned, leased or managed by the Hotel., • Monitors electric, gas, oil and water consumption on a prescribed basis., • Monitor inventory levels, ordering new supplies as needed and maintaining a log of supplies used and purchased, • Ensures that all purchased services, electrical, plumbing, cleaning etc. are performed in a manner that exceeds exhibitor and client expectations., • Supervises assigned associates, • Ensures all projects are completed according to specifications and are completed on time., • Works closely with Housekeeping/Environmental Services to ensure coordination of activities., • Coordinates with Security to maintain key inventory for all locks., • Aids and instructs craftsmen in scheduling work in completing assignments by a specified date., • Maintains an ongoing maintenance program for guestrooms, meeting rooms, public space back of the house spaces, kitchens and all Hotel equipment., • Performs inventory and purchasing duties as required., • Maintains cleanliness of grounds and attractiveness of landscaping., • Ensures cleanliness and orderliness of all work space and storage areas., • Attends weekly staff meetings., • Complete projects as determined by the Chief Engineer. To do this kind of work, you must be able to: • Understand the technologies required in the work you are directly., • Plan and direct the work of others., • Work with a variety of situations., • Solve problems using facts and personal judgment., • React quickly in emergency situations and make decisions that may involve the safety of others., • Work with different kinds of people., • Be available on nights, weekends, and holidays. Physical Demands: Lifting 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing, seeing. Environmental Conditions: Both: Inside and outside: A job is considered “both” if the activities occur inside or outside in approximately equal amounts, approximately 75% or more of the time inside. Noise and Vibration: Sufficient noise, either constant or intermittent, to cause marked distraction or possible injury to the sense of hearing, and/or sufficient vibration (production of an oscillating movement or strain on the body or its extremities from repeated motion or shock) to cause bodily harm if endured day after day. Temperature Changes: Variations in temperature which are sufficiently marked and abrupt to cause noticeable bodily reactions. Math Skills: Requires mathematical development sufficient to be able to: Compute ratio and proportion and percentages. Calculate surface, volumes, weight and measures. Language Skills: Must have developed language skills to the point to be able to: Read instructions, safety rules, etc. Write reports with proper format, punctuation, spelling and grammar, using all parts of speech. Speak with poise, voice control and confidence using correct English and well-modulated voice. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities is involved in this function. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Specific Vocational Preparation: Specific Vocational Preparation includes an occupationally significant combination of: vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs. Over 2 years up to and including 4 years.

Job Description We are seeking an experienced, dynamic, and service-driven Director of Front Office to lead our Front Office operation. This key leadership position is responsible for creating an exceptional guest experience while ensuring efficient daily operations, strong team performance, and consistent service standards. The ideal candidate is a hands-on hospitality leader who thrives in a fast-paced hotel environment, has a strong understanding of front office operations, and is passionate about developing teams and delivering memorable guest experiences. Key Responsibilities • Provide overall leadership and direction for the Front Office department, including Front Desk, Guest Services, and related functions., • Oversee daily Front Office operations to ensure a seamless arrival, stay, and departure experience for guests., • Lead, coach, develop, and motivate the Front Office leadership team and employees., • Establish and maintain high standards of guest service, professionalism, and operational efficiency., • Monitor guest feedback and service recovery, personally addressing escalated guest concerns when necessary., • Ensure appropriate staffing levels based on occupancy, business demands, and operational needs., • Manage departmental scheduling, payroll, productivity, and labor costs in accordance with budget and business levels., • Partner closely with Housekeeping, Reservations, Revenue Management, Engineering, Security, Food & Beverage, Sales, and other departments to ensure effective hotel operations., • Monitor room status, arrivals, departures, VIPs, special requests, group activity, and other daily operational priorities., • Ensure Front Office employees are properly trained on hotel standards, systems, policies, procedures, and emergency protocols., • Drive employee engagement, performance management, recognition, coaching, and professional development., • Participate in interviewing, hiring, onboarding, training, and evaluating Front Office employees., • Ensure compliance with hotel policies, brand standards, collective bargaining agreements where applicable, and all applicable federal, state, and local requirements., • Monitor departmental expenses and identify opportunities to improve productivity and operating performance without compromising the guest experience., • Maintain effective controls related to cash handling, guest accounts, room access, billing, and other Front Office procedures., • Prepare and review operational reports, guest satisfaction results, labor reports, and departmental performance metrics., • Serve as a visible hotel leader and Manager on Duty as required., • Collaborate with senior hotel leadership on initiatives designed to improve guest satisfaction, employee engagement, operational performance, and profitability., • Perform other duties and responsibilities as assigned.

Job DescriptionDescription: PURPOSE: The Maintenance Engineer is responsible for assisting with the operation maintenance service and repair of equipment as assigned. He/she is also responsible for participating in the preventative maintenance program handling guest requests and other work orders as assigned. He/she is also responsible for performing the job in a safe and efficient manner and performing trade jobs such as carpentry, painting, plumbing etc. May require driving a shuttle van when needed (property specific). RESPONSIBILITIES: • Assist with the operation, maintenance and repair of equipment., • Change out light bulbs; perform preventative maintenance for guest rooms to include vinyl repair touch up paint minor furniture repair tub caulking tile repairs etc., • Perform preventative maintenance for ice machines refrigerators kitchen equipment laundry equipment HVAC guest rooms meeting rooms the swimming pool and hot tub., • Perform plumbing repair laundry equipment repair preventative maintenance on all exhaust fans and supply; monitor energy conservation; repair vacuum cleaners and any other small equipment upon request., • Immediately follow up on any alarms to determine the exact location and cause - determine emergency status and report to the Front Desk with findings., • Perform other tasks/jobs as assigned by the supervisor or manager., • Clean the exterior parking lot and remove trash from receptacles., • Perform minor landscaping tasks such as pulling weeds between lawn servicing dates., • Help the housekeeping department in maintaining public areas of the hotel., • Assist with guest transportation if property has shuttle service., • Perform preventative maintenance tasks as identified in the CORE program and record the work completed., • Maintain the needed stock of mechanical items needed to ensure work can be completed timely without delays., • Advise the General Manager of equipment or supplies needed and properly maintain the building., • Assist breakfast area in below tasks as needed:, • Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner., • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working., • Support all areas of the food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas if requested. Requirements: QUALIFICATIONS: • Experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Must have a valid driver’s license for the applicable state (property specific)., • Must have an acceptable MVR (Motor Vehicle Driving Record) (property specific)., • Must be willing and can work a varied schedule that may include evenings nights weekends and holidays Job Settings and Physical Demands: To perform the job successfully, the candidate must be able to stand and walk 90% of their workday. Lifting and carrying up to 65 lbs. may be necessary at times and bending and stooping are required. Job is performed indoors in a well ventilated area. Disclaimer This position is a part of the Local 68 Hotel/Motel Trades bargaining agreement** This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.

Job Description Assistant Front Office Manager — Overnight Relief Reports To: Director of Front Office Overview A midsize Murray Hill property is seeking an Assistant Front Office Manager to join its team. The AFOM is responsible for ensuring the seamless day-to-day operation of the front desk in an attentive, efficient, and courteous manner. This role is essential in delivering quality service to all guests throughout their stay while maximizing room revenue and occupancy. Responsibilities The AFOM oversees the daily operation of the front desk and serves as the primary liaison across all areas impacting the guest experience. This role plans, directs, and coordinates front office activities to ensure exceptional service standards are consistently met, while exercising independent judgment and initiative in carrying out overall responsibilities. • Treats all guests with courtesy and respect in a variety of situations; upholds honesty and integrity at all times., • Supervises the Front Office Department and conducts pre-shift meetings., • Motivates, trains, and develops team members through orientation, developmental reviews, short-take training, and monthly departmental meetings., • Assigns, coordinates, and supervises the work activities of Guest Service Agents., • Prepares team member schedules, completes payroll, and monitors labor costs against daily occupancy and operational demands., • Manages same-day room inventory and rate yielding to maximize revenue and occupancy., • Ensures all shift closings, room deposits, refunds, and rebates are completed accurately with all necessary paperwork in order., • Conducts performance reviews with direct reports., • Responds immediately to emergency situations, completes incident reports, and follows up with guests and staff as needed., • Takes personal responsibility for resolving service issues and creating memorable guest experiences., • Able to function as a front desk agent, especially in terms of check-in and check-out procedures, and step in when needed., • Maintain constant communication with Housekeeping and Engineering, • Review prior Shift Reports and Night Audit Reports daily. Qualifications • At least 3 years of progressive experience in a hotel., • Supervisory experience required., • A 2-year or 4-year college degree preferred., • Must speak and write clearly- second language a plus., • Extremely organized and able to ensure accurate and timely submission of all work., • Available all hours as required, including: mornings, nights, overnights, weekends, and holidays., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Perform other duties as requested., • Experience with Stay N Touch (PMS) preferred. Benefits • Medical, Dental, and Vision Insurance, • 401(k) Plan, • Paid Time Off (full-time employees), • Must be able to work extended hours, including standing, bending, and lifting up to 45 lbs. \nCompany Description The Pod Hotels introduced the microhotel concept to North America. We help travelers visit NYC without overspending on an outdated hotel room. Located in the best areas of the city, we thrive on providing a guest focused, hospitality first experience. The Pod Hotels introduced the microhotel concept to North America. We help travelers visit NYC without overspending on an outdated hotel room. Located in the best areas of the city, we thrive on providing a guest focused, hospitality first experience.

Job DescriptionDescription: ABOUT THE ROLE Nine Orchard is a 113-room hotel in the restored 1912 bank building at the corner of Canal and Orchard on Manhattan's Lower East Side. Our guests come from every walk of life and every corner of the world, and they choose the Lower East Side for a reason. They notice everything. The Assistant Front Office Manager supports the daily operations of the Front Office while delivering a high level of personalized guest service. You will partner closely with the Front Office Manager to lead the team, drive service standards, and ensure a seamless guest experience from arrival through departure. We are looking for a warm, composed leader who is at their best in the lobby — engaging with guests, supporting the team in real time, and keeping every touchpoint consistent. Reports to the Front Office Manager. WHAT YOU'LL OWN Guest experience • Lead by example in delivering warm, personalized, and anticipatory service, • Support the front desk, bell, and guest services teams during peak periods, • Address guest concerns in real time and ensure prompt resolution, • Maintain a strong presence in the lobby, engaging with guests and monitoring service flow Operations • Oversee daily front office operations, including check-in, check-out, and guest requests, • Ensure accuracy of reservations, room assignments, and billing processes, • Coordinate closely with Housekeeping and Engineering to support room readiness and guest satisfaction, • Monitor service standards and ensure consistency across all guest touchpoints Team leadership • Support hiring, onboarding, and training of front office team members, • Provide ongoing coaching and real-time feedback to improve performance, • Assist in creating schedules and managing labor in line with business needs, • Foster a positive, accountable, and team-oriented work environment Financial and administrative • Assist in managing departmental budgets, payroll, and labor controls, • Ensure compliance with hotel policies, procedures, and internal controls, • Review daily reports, occupancy, and arrivals to plan for operational needs, • Support initiatives to improve guest satisfaction scores and operational efficiency WHO WE'RE LOOKING FOR Requirements: WHO WE'RE LOOKING FOR Required • 2–4 years of front office or hotel operations experience, preferably in a luxury or boutique setting, • Strong communication and interpersonal skills, • The ability to remain calm and solution-focused in a fast-paced environment, • Detail-oriented, with strong organizational skills, • A flexible schedule, including nights, weekends, and holidays Preferred • Prior supervisory or leadership experience, • Experience with hotel PMS systems (e.g., Opera or similar), • Bilingual or multilingual abilities, • Strong problem-solving and decision-making skills, • A passion for hospitality and creating memorable guest experiences COMPENSATION AND BENEFITS -Base salary: $75,000–$80,000, commensurate with experience -Health, dental, and vision coverage -Supplemental coverage options (life, disability, accident, critical illness) WORKING CONDITIONS • The noise level in the work environment is usually moderate, • Requires standing and walking for extended periods at the front desk and in the lobby, • Requires a flexible schedule, including nights, weekends, and holidays, • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role ABOUT MML HOSPITALITY MML Hospitality operates a portfolio of culturally relevant hotels and restaurants including Hotel Saint Vincent (New Orleans) and Nine Orchard (New York), along with the food and beverage operations at The Driskill and The Proper in Austin — with two new properties and membership clubs opening in 2027. We are an equal opportunity employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Description • Clean and maintain all public areas of the hotel, including lobbies, corridors, restrooms, and elevators., • Ensure cleanliness and organization of back-of-house areas such as storage rooms, linen closets, and housekeeping supply areas., • Assist housekeeping team with stocking supplies, linens, and amenities., • Respond promptly to guest requests for housekeeping services or additional amenities., • Support maintenance team with minor repairs and maintenance tasks as needed., • Assist with event setup and breakdown, including moving furniture and setting up tables and chairs., • Monitor and maintain cleanliness of outdoor areas, including parking lots and walkways., • Collaborate with front desk staff to ensure guest needs are met promptly and efficiently., • Adhere to all safety and sanitation policies and procedures., • Report any maintenance issues or safety hazards to the appropriate department.

Job DescriptionDescription: Project FIND’s mission is to provide low- and moderate-income and homeless seniors with the services and support they need to enrich their lives and live independently. Today Project FIND operates three supportive housing residences that are home to about 600 people and four senior centers with over 3,000 members. Our members and residents range from the healthy and active to the frail and homebound to the homeless. For all these men and women, Project FIND is a critical resource, providing housing, meals, and programs that help individuals navigate the challenges of aging by encouraging community engagement and healthy living. Please visit our website at: www.projectfind.org. Job Summary: The Service Coordinator will work with tenants, who are all older adults, at the Woodstock Hotel. The program provides case management services, information, referrals, counseling, housing assistance, and crisis intervention for clients and their families. The Service Coordinator is responsible for conducting detailed assessments to determine client needs and eligibility for services, engaging with clients to develop and implement a service plan and providing supportive case management and counseling on a regular, on-going basis. Responsibilities: • Conduct intake and assessment screening, assessing mental and physical health needs and supports, and financial eligibility for benefits, entitlements, conduct home and office and community visits to address unmet needs., • Implement constructive short and long-term interventions through counseling, education about counseling supports, case management, advocacy, referral for corollary services, long-term planning, and assistance with benefits., • In collaboration with Property Management assist with income affidavits, rental subsidy maintenance, housing applications and recertifications and assist in collecting rent as needed., • Work closely with all departments within the agency, including property management, maintenance, housekeeping, and the Older Adult Center, to ensure comprehensive support for tenants. Additionally, be able to coordinate with collateral contacts, such as healthcare providers, home care agencies, family members and other formal and informal caregivers to promote tenants’ overall health, safety, and well-being., • Provide direct support and education to clients and their caregivers on topics that can help support aging in place, self-care, health and wellness and advance directive and end of life planning., • Facilitate groups using published curriculums on topics such as harm reduction, mindful living, stress reduction or financial management., • Provide timely documentation and maintenance of client files and progress notes., • Provide coverage for non-assigned program participants, as needed., • After six months, assist with training and support of new staff on essential job functions, as requested., • Perform other related tasks as requested or assigned.Requirements: Qualifications: • Bachelor's degree or minimum of 2 years relevant experience strongly preferred. Licensed LMSW or LCSW preferred., • Commitment to Project FIND's mission., • Experience working with older adult populations and families preferred., • Bilingual language Spanish fluency preferred., • Ability to provide accurate and timely documentation required., • Time management skills to coordinate multiple responsibilities and services., • Ability to work independently and as part of a team, in both a home and office environment., • Maintain client and agency confidentiality., • Excellent interpersonal, public speaking, and written communication skills. Must be able to communicate effectively and appropriately with other team members, community agencies, and clients with diverse opinions, values, characteristics, and cultures., • Be skilled in conflict mediation/negotiation and have an assertive approach to problem solving., • Excellent oral and written communication skills., • Ability to utilize various computer programs, specifically Microsoft Word and Excel., • Be creative and flexible. Schedule: Tuesday - Saturday, 9:00AM - 5:00PM

Job Description Job Title: Director of Front Office Reports to: Director of Rooms Department: Front Office Position Summary The Director of Front Office is responsible for the strategic leadership, operational excellence, and financial performance of the Front Office Division, ensuring exceptional guest experiences consistent with Forbes Five-Star, AAA Five Diamond, and luxury hospitality standards. This role oversees Front Desk, Guest Services, Bell Services, Door Services, Guest Relations, and Telephone Operations, while partnering closely with Housekeeping, Reservations, Engineering, Security, Sales, and Revenue Management to deliver seamless service and maximize guest satisfaction. Key Responsibilities Guest Experience & Service Excellence • Champion Forbes Five-Star, AAA Five Diamond, and Taj luxury service standards throughout all Front Office operations., • Ensure personalized recognition and seamless experiences for VIPs, repeat guests, Taj Inner Circle members, Chambers members, long-stay guests, and luxury travel advisor clients., • Oversee all arrivals, departures, room assignments, guest preferences, and special requests., • Lead guest recovery efforts and ensure timely resolution of guest concerns., • Monitor guest satisfaction scores, online reviews, Trust You feedback, and NPS results, implementing action plans to improve performance., • Ensure flawless execution of guest benefits associated with American Express Fine Hotels + Resorts (FHR), Virtuoso, Signature Travel Network, and other preferred partner programs. Operations Management • Direct the daily operations of Front Desk, Guest Services, Bell & Door Services, Guest Relations, and Telephone Operations., • Maintain effective room inventory management and collaborate with Reservations and Housekeeping to optimize occupancy and guest satisfaction., • Lead daily operations meetings, arrivals reviews, and departmental briefings., • Ensure compliance with all operating procedures, service standards, and audit requirements. Compliance & Safety & Risk Management • Ensure compliance with Forbes Five-Star, AAA Five Diamond, IHCL brand standards, company policies, and applicable regulations., • Conduct routine audits of guest recognition programs, luxury travel partner benefits, room assignment practices, and operational standards., • Drive departmental training and corrective action plans to maintain and elevate service standards., • Partner with Security and hotel leadership to maintain a safe and secure environment for guests and colleagues., • Support emergency preparedness, crisis management, and business continuity initiatives. Leadership & Team Development • Recruit, train, coach, and develop Front Office leaders and colleagues., • Foster a culture of accountability, engagement, professionalism, and service excellence., • Conduct performance evaluations, career development discussions, and succession planning., • Lead by example and promote a positive and inclusive work environment. Financial & Business Management • Manage departmental budgets, labor costs, and productivity targets., • Support revenue optimization strategies through effective inventory management and room placement., • Monitor departmental expenses and identify opportunities to improve operational efficiency., • Collaborate with Revenue Management and Reservations to maximize guest satisfaction while protecting rate integrity. Cross-Functional Leadership • Collaborate closely with Housekeeping, Engineering, Security, Sales, Catering, and Revenue Management to ensure seamless hotel operations., • Participate in strategic planning, renovation projects, technology initiatives, and operational enhancements., • Support planning and execution for major citywide events, high-profile VIP visits, and peak demand periods. Qualifications • Bachelor’s degree in hospitality management or related field preferred., • Minimum 7-10 years of progressive luxury hotel experience, including senior Front Office leadership positions., • Strong knowledge of Opera PMS and hotel operating systems., • Experience within Forbes Five-Star and AAA Five Diamond environments preferred., • Proven leadership experience in a luxury hotel setting., • Excellent communication, organizational, and problem-solving skills., • Ability to manage multiple priorities in a fast-paced, guest-focused environment. Key Performance Indicators (KPIs) • Forbes Five-Star Audit Results, • AAA Five Diamond Compliance Scores, • American Express FHR Program Compliance, • Guest Satisfaction & NPS Scores, • VIP Guest Experience Scores, • Online Reputation Ratings, • Front Office Labor Productivity & Cost Management, • Employee Engagement & Retention, • Guest Recovery Resolution Metrics, • Room Assignment Accuracy & Arrival Experience Performance

Job Description Trump International Hotel & Tower New York provides the finest standard of luxury to the world's most discerning Guests, all in the heart of Midtown Manhattan overlooking Central Park. Trump International Hotel & Tower redefines Manhattan's luxury hotel product. Accommodations offer the finest and most luxurious comforts of home- with Central Park as your front lawn, Lincoln Center as your entertainment center, and a personal Attaché attending to every need. Trump International Hotel & Tower New York is looking for a Director of Engineering to join our dynamic team! Responsibilities include but are not limited to: Daily maintenance and physical plant operations, monitoring the condition of the hotel and tower to ensure the highest standards of guest and resident satisfaction. Management of the Engineering and Security Team, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving issues. Supervise, develop, and maintain ongoing maintenance, and daily operations for the hotel and tower, including refrigeration, heating, plumbing, life safety, preventive maintenance of hotel rooms and common areas, air/heating units, swimming pool, lighting, kitchen equipment, emergency generators, switch rooms, roof exhausts, electrical substations, etc. Works closely with other departments (i.e., Front Office, Housekeeping, and Security Departments on maintenance and repair issues) to ensure a high level of internal and external customer satisfaction. Understands government regulations affecting the hotel’s operations, ensuring the hotel and tower are operated in compliance with all applicable local laws, life safety regulations, and requirements of any federal, state, or municipal authority. Qualifications ● 5+ years of experience in a luxury environment with a minimum of 3 years in a leadership capacity ● Must have HVAC, electrical, and mechanical experience ● Excellent oral and written communication skills

Job DescriptionCompany Description Where Culture, Care, and Art de Vivre Meet At Sofitel New York, luxury is more than a standard—it’s a feeling. Sofitel New York is seeking a motivated and hospitality-focused Rooms Manager-In-Training (MIT) to join our Rooms Division and develop a strong foundation in luxury hotel operations. The ideal candidate is detail-oriented, proactive, and able to manage multiple priorities in a fast-paced luxury hospitality environment. What is in it for you: • Structured cross-functional development across Front Office, Housekeeping, and Guest Services., • Hands-on exposure to luxury hotel operations., • Opportunity to work closely with experienced Rooms leaders and Heartists., • Participation in meaningful operational and process-improvement projects., • Career development and growth opportunities within Sofitel Hotels & Resorts and Accor.Job Description This is a hands-on developmental position designed for an early-career hospitality professional who is eager to learn how a luxury hotel operates from the guestroom to the front desk and everywhere in between. The MIT will rotate through Front Office, Housekeeping, and Guest Services, gaining exposure to the processes, systems, standards, and service practices that create a seamless guest experience. Throughout the program, the MIT will work alongside Rooms leadership and Heartists, supporting daily operations while learning how to analyze processes, operate in a union environment, identify opportunities for improvement, and contribute to projects that enhance efficiency, quality, and the guest experience. This role is an opportunity to learn the business from the ground up, develop cross-functional knowledge, and build the foundation for a future career in hospitality. What You Will Be Learning & Doing Cross-Functional Rooms Experience • Rotate through Front Office, Housekeeping, and Guest Services to develop a comprehensive understanding of Rooms operations., • Learn how each department contributes to the guest journey from arrival through departure., • Gain knowledge of departmental policies, procedures, standards, and operating practices., • Participate in daily briefings, departmental meetings, inspections, and operational activities., • Learn how Rooms departments communicate and collaborate to ensure a seamless guest experience., • Support special projects and initiatives across the Rooms Division., • Document processes and assist with creating or updating standard operating procedures and training materials., • Observe operational challenges and assist in developing practical solutions. Front Office & Guest Services Rotation • Learn the fundamentals of Front Office operations, including arrivals, departures, room assignments, guest requests, VIPs, special occasions, and guest communication., • Gain hands-on experience with Opera Cloud or other hotel operating systems., • Learn how to review arrival and departure information and identify special requirements., • Assist with coordinating guest requests between Front Office, Housekeeping, Guest Services, and other departments., • Learn the processes supporting VIP and loyalty-program recognition., • Support Guest Services operations, including Concierge, Bell, Door, PBX, and Guest Relations functions., • Observe and participate in service recovery processes and learn how guest concerns are documented, communicated, and resolved., • Assist with maintaining accurate operational logs, reports, and communications. Housekeeping Rotation • Learn the daily processes involved in preparing and maintaining guestrooms and public areas to Sofitel standards., • Participate in guestroom and public-area inspections to understand quality standards and attention to detail., • Learn how room status, cleaning assignments, special requests, and priorities are communicated and tracked., • Gain an understanding of housekeeping productivity, scheduling, supplies, inventory, and expense-control processes., • Assist with monitoring room readiness and communication between Housekeeping and Front Office., • Learn the hotel's Lost & Found procedures and documentation requirements., • Gain exposure to deep-cleaning programs, preventive maintenance communication, and quality-assurance processes., • Support operational projects designed to improve efficiency and consistency. Process & Project Development • Participate in Rooms Division projects focused on service, efficiency, quality, and process improvement., • Assist with collecting and organizing operational information and identifying trends or opportunities., • Help develop checklists, guides, process maps, training materials, and other operational tools., • Follow up on assigned projects and communicate progress to Rooms leadership., • Work collaboratively with different departments to understand how operational decisions impact the overall guest experience., • Present project findings and recommendations to department leaders as appropriate., • Develop strong organizational, analytical, communication, and problem-solving skills. Your Journey Starts Here The Rooms Manager-In-Training is an opportunity to discover how a luxury hotel really works. Through hands-on experience, cross-functional rotations, and meaningful projects, you will build the knowledge and confidence to take the next step in your hospitality career. At Sofitel New York, we believe development happens through experience. We invite you to learn, explore, contribute, and grow as you discover your path within Rooms Division. Qualifications What We Are Looking For Your experience and skills include: • Recent graduate or early-career professional with a degree or coursework in Hospitality Management, Hotel Administration, Business, or a related field preferred., • Previous hotel, hospitality, customer service, internship, or operational experience is a plus., • Genuine interest in building a career in luxury hospitality and Rooms Division operations., • Curious, proactive, and eager to learn how things work., • Strong attention to detail and an interest in processes and continuous improvement., • Excellent organizational and time-management skills., • Strong verbal and written communication skills., • Comfortable working with different teams, personalities, and departments., • Ability to learn new technology and systems quickly; experience with Opera Cloud, Opera, Alice, or another hotel system is a plus., • Proficiency with Microsoft Word and Excel., • Ability to work effectively in a fast-paced hotel environment., • Hospitality-oriented with a genuine interest in creating meaningful experiences for guests and Heartists., • Flexible schedule with the ability to work evenings, weekends, and holidays as required by the business., • Ability to move throughout the hotel and assist with operational tasks as needed., • Languages in addition to English are highly desirable. Additional Information Our Culture / Be ALL you are with ALL your Heart At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively. Everything we do, we do with heart. We are creators of emotions, professionals of the human experience, open to others and the world around us. • Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, the different stories that make up our company., • We care for the world around us: our teams, our guests, our establishments, our environment are at the heart of our concerns. Our mission is human, essential: to bring cultures together, to open windows on the world, to provide unforgettable experiences, day after day., • All our heartists are talents in the making, they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their wishes and ambitions is our priority., • Together, we imagine your future. Our group is large, with many opportunities, and the experiences are infinite., • We dare to question the status quo. We challenge ourselves to always do better. We take risks, we dream the impossible and make it possible., • Hospitality is teamwork, and we are stronger together. We believe in caring, we respect our differences and value all voices. We work as a team, saying what we do and doing what we say. The hotel is unable to assist candidates in obtaining work authorization documents. Visa Requirements: Must be legally eligible to work in the United States.

Job Description The primary responsibilities of Houseperson is maintaining cleanliness in assigned areas, supporting room attendants, and ensuring adherence to brand standards. The role combines physical labor, attention to detail, and guest interaction. Benefits: • Insurance (health, dental, vision, etc.), • Paid time off (vacation, sick leave, holidays), • 401K retirement plan, • DailyPay: Access your earned wages when needed, • Special team member hotel rates for travel enthusiasts Responsibilities: • Cleaning lobbies, restrooms, hallways, and other public areas, • Assisting housekeeping staff with laundry and room cleaning, • Emptying trash and responding to guest requests promptly Requirements: • Ability to lift up to 35-50 pounds, • Attention to detail and excellent time management skills, • Previous experience in a similar role preferred but not required, • flexible schedule as the hotel operates 24/7 Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required. Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Description The Catering Coordinator provides administrative and operational support to the Catering department while helping ensure seamless experience for clients from the initial planning stages through event execution and post-event follow-up. Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better - this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guests. Your mission: Should you decide to accept it... The ideal candidate is highly organized, proactive, comfortable managing multiple priorities in a fast-paced hotel environment, and passionate about delivering exceptional guest and client experiences. This position works closely with Catering Sales, Banquets, Culinary, Reservations, Front Office, Housekeeping, Accounting, Revenue Management, and other hotel departments. The Nitty-Gritty: What exactly you will be doing... Duties & Responsibilities • Provide day-to-day administrative and operational support to the Director of Catering and Catering Sales team., • Assist with incoming catering and event inquiries and ensure leads are responded to and routed to the appropriate team member in a timely manner., • Prepare and distribute proposals, contracts, addenda, Banquet Event Orders (BEOs), menus, and other event-related documents., • Prepare, distribute, and update group resumes, ensuring all departments have accurate and current information regarding upcoming groups and events., • Assist Catering Managers with maintaining accurate event details, timelines, guest counts, room setups, food and beverage selections, audiovisual requirements, and special requests., • Communicate with clients to collect outstanding event details, menus, guarantees, payments, rooming lists, and other required documentation., • Maintain accurate and up-to-date information in the hotel's sales, catering, and property management systems., • Create and update event bookings, activities, traces, notes, and client information in Delphi/Salesforce or other applicable systems., • Assist with contract execution and payment processes, including deposits, credit card authorization forms, payment links, and signed agreements., • Track important deadlines including deposits, final guarantees, menu selections, rooming lists, cut-off dates, and final payments., • Assist with preparing and distributing BEOs and communicating event updates and changes to appropriate hotel departments., • Participate in BEO and internal operations meetings as needed., • Coordinate with Banquets, Culinary, AV, Front Office, Reservations, Housekeeping, Accounting, and other operational teams to ensure event details are communicated accurately., • Assist with guest room blocks associated with weddings and social events, including monitoring pickup, rooming lists, booking links, reservation requests, VIP accommodations, and special requests., • Coordinate bridal suite arrangements and setup, working closely with Housekeeping, Front Office, Reservations, and other departments to ensure the suite is prepared according to the couple's needs., • Coordinate room drops, welcome amenities, gift bags, and other special deliveries associated with weddings and social events., • Communicate with outside vendors, including glam squads, hair and makeup teams, photographers, videographers, florists, and other wedding professionals, regarding bridal suite access, arrival times, deliveries, and hotel logistics., • Serve as a key point of contact for routine wedding and social-event requests leading up to the event., • Handle various last-minute requests from couples, their families, wedding parties, and guests, coordinating with the appropriate hotel departments to find timely solutions., • Assist with site inspections, client meetings, tastings, and pre-conference meetings as needed., • Prepare event signage, menus, place cards, amenity requests, and other event materials when applicable., • Assist Catering Managers with event-day needs and last-minute client requests., • Conduct post-event follow-up and assist with final billing questions or documentation., • Maintain organized electronic and physical files for contracts, BEOs, payments, correspondence, and other event documentation., • Support the department with reports, calendars, banquet checks, forecasts, and other administrative projects., • Maintain strong communication with clients while providing prompt, professional, and personalized service., • Build positive working relationships across hotel departments and contribute to a collaborative Sales & Catering environment., • Perform additional duties and special projects as assigned by the Director of Catering. Qualifications • Previous experience in hospitality, hotels, catering, events, restaurants, or a related customer-service environment preferred., • Previous hotel Sales, Catering, Conference Services, or Events experience is a plus., • Strong organizational skills with exceptional attention to detail., • Ability to manage multiple events, deadlines, and client requests simultaneously., • Excellent written and verbal communication skills., • Professional and confident when communicating with clients, vendors, and internal teams., • Strong problem-solving skills and the ability to remain composed and solutions-oriented when handling last-minute requests., • Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint., • Experience with Delphi, Salesforce, Cvent, Sertifi, or similar hospitality platforms is preferred., • Experience with HMS (Hotel Management System) is appreciated., • Ability to work collaboratively across multiple hotel departments., • Flexibility to assist with occasional evening or weekend events based on business needs.

Job DescriptionTake the Lead: Front Office Manager $38/hour | New York, NY | Local, Temporary Assignment Are you a hospitality leader who knows how to keep hotel front desk operations running smoothly while delivering an outstanding guest experience? We're looking for an experienced Front Office Manager to lead the front desk team at a New York City hotel. What You'll Do Oversee daily front desk operations, including check-ins, check-outs, and reservations. Lead, schedule, train, and support front office staff. Deliver excellent guest service and resolve complaints professionally. Coordinate with housekeeping and other departments to ensure smooth hotel operations. Monitor room availability, occupancy, and daily front office reports. Maintain accurate records and uphold hotel policies and service standards. Identify opportunities to improve front desk efficiency and guest satisfaction. What You'll Bring Experience in hotel front office operations or guest services. Previous supervisory or management experience. Required: Hands-on experience with OnQ Property Management System (PMS). Strong leadership, communication, and customer service skills. Excellent organization, multitasking, and problem-solving abilities. Flexibility to work evenings, weekends, and holidays as needed. Position Details Pay: $38/hour Location: New York, NY Job Type: Local assignment Duration: Temporary, approximately 2-3 months Ready to Lead? Bring your front office expertise and leadership skills to this opportunity. Apply today! I understand that Bridge Point may conduct background checks and/or obtain consumer and investigative reports in connection with my application or employment, as permitted by the Fair Credit Reporting Act (FCRA) and applicable state laws. These reports may include information about my criminal history, employment, education, driving record, and other job-related data. I authorize the Company and its agents to obtain and use such reports and understand that I will receive a separate FCRA disclosure and authorization form. I also understand that employment may be contingent on passing a drug and/or alcohol test, and if applicable, I consent to the release of prior DOT-regulated drug and alcohol test results in accordance with 49 CFR Part 40.25. I release the Company and its agents from liability for the lawful use of this information and understand that this is not a contract of employment, and that if hired, my employment will be at-will unless otherwise stated in writing

Job Description FRONT OFFICE MANAGER Temporary, Full-Time — Maternity Leave Coverage (with potential to transition to a permanent position) SUMMARY: The Front Office Manager is the department head for the Front Office and responsible for all day-to-day operations including, but not limited to; Guests’ arrival and departure experience, ensuring that all department finances are reported accurately, maintaining proper PAR levels of department supplies, reporting month-end inventory to the General Manager, maintaining all Marriott and M&R Standards and driving all KPIs. Working alongside the General Manager and Assistant General Manager, the Front Office Manager is a member of the Hotel’s leadership team and is expected to be both proactive and resourceful when operational obstacles or other concerns are observed or brought to their attention. The Front Office Manager must be the Hotel’s Brand Champion and work to ensure that all Front of the House associates understand the expectations set forth by both Marriott and M&R in regard to guest satisfaction and appropriate responses to guest concerns. RESPONSIBILITIES: Leadership & Team Management • Directly supervise, and coach all Front Office staff, including the Assistant Front Office Manager, Guest Service Agents, Night Auditors and Bellmen., • Recruit, interview, hire, and train Front Office associates in partnership with the General Manager, Assistant General Manager and People & Culture team., • Conduct regular performance evaluations, deliver coaching and corrective action, and support associate development and succession planning within the department., • Lead daily pre-shift meetings and weekly department meetings to communicate goals, brand updates, and property priorities., • Foster a positive, service-driven team culture that supports associate engagement and retention., • Drive KPI’s including but not limited to; ITR, RevPAR, OCC%, Bonvoy Enrollments, etc. Guest Relations & Service Excellence • Maintain all Brand Standards pertaining to Guests’ Arrival and Departure., • Personally engage with guests, resolve escalated complaints and service recovery situations, and follow up to ensure satisfaction., • Monitor guest satisfaction scores (e.g., ITR, GuestVoice, etc.) and implement action plans to address trends., • Serve as the Manager on Duty (MOD). Availability to work evenings, weekends, and holidays as business needs require., • Ensure VIP, loyalty member, and special-occasion guests receive appropriate recognition and amenities per brand standards., • Drive associate awareness of ITR, key detractors and key contributing factors that influence the Hotel’s scores., • Ensure that Brand Standards pertaining to Bonvoy Enrollments, CEC Cases, GXP Chat reply times and other Marriott metrics fall under the responsibility of the Front Office. Front Office Operations • Oversee daily Front Desk and Night Audit operations to ensure smooth, accurate, and efficient service delivery., • Proficient in the hotel's property management system (PMS) and all interfacing hotel systems; serve as the property's subject-matter expert for Front Office technology., • Retrieve, review, and distribute daily and period-end reports in a timely fashion (e.g., STAR Report, occupancy forecasts, arrivals/departures)., • Develop and post the weekly work schedule for Front Desk employees in line with labor budgets and occupancy forecasts., • Coordinate room assignments and blocking with Housekeeping and Sales to support group, VIP, and special-request needs., • Prepare and distribute function sheets and relevant Front Office updates at the weekly Management Meeting., • Open IT tickets with Marriott when systems are down or require the attention of a Third-Party Vendor. Financial & Administrative Responsibilities • Ensure that all daily revenue reporting is accurate in the Hotel’s Financial Management System, working with the Assistant General Manager and/or Finance to rectify any variances or discrepancies in a timely manner., • Responsible for Accounts Payable related to the Front Office department, ensuring invoices are paid in a timely fashion and informing the General Manager of any high balances., • Responsible for Accounts Receivable and Direct Bill accounts; coordinate with Sales on account status and conduct weekly audits with the General Manager., • Coordinate and administer the daily transmittal of cash and checks to the bank; maintain accountability for the house bank and all cash-handling procedures., • Able to perform Night Auditor duties and balance the hotel's books at the end of each period; prepare and submit End of Period reports to Corporate on the first day of each new period., • Support the General Manager and Assistant General Manager with Front Office budgeting, labor cost management, and monthly forecasting., • Assist with basic revenue management functions, including rate and availability checks, in coordination with Sales and Revenue Management., • Maintain proper PAR levels of all Front Office supplies, ordering items as needed while staying within the monthly budget., • Regularly take inventory of all Market items. Place orders, process invoices and submit month-end inventory to the General Manager. Training & Brand Compliance • Assist all Front Desk Associates in the use of the property's Training Program; ensure new hires complete required onboarding and certification., • Ensure Front Office operations comply with Marriott brand standards and prepare the department for Brand Standard Audit (BSA) /Guest Service Score audits., • Maintain up-to-date knowledge of brand initiatives, loyalty programs, and system updates, and train the team accordingly., • Ensure all associates follow the rules and policies found in the M&R Employee Handbook. Safety, Security & Compliance • Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access., • Maintain thorough knowledge of hotel emergency procedures; train and prepare Front Office employees to respond calmly and effectively in the event of an emergency or accident., • Assist in the maintenance of the property's key control program and ensure the security needs of the property and guests are met., • Report safety hazards, suspicious activity, and maintenance issues to the General Manager, Assistant General Manager and Engineering promptly., • Serve as a key member of the property's emergency response and crisis management team. Communication • Communicate with the Assistant General Manager on a daily basis regarding operations, guest issues, and department performance., • Inform the Assistant General Manager of potential problems with guests and the progress of special projects., • Develop effective departmental communication and information systems through the use of communication logs, department meetings, and hotel meetings., • Maintain clear, continuous communication with Housekeeping, Maintenance, Sales, and other departments to fulfill guest and operational needs efficiently., • Establish working relationships with corporate departments including, but not limited to; People & Culture, Revenue, Sales and Finance. Qualifications • Minimum 2-3 years of hotel Front Office experience, including at least 1 year in a supervisory or management capacity; multi-brand experience a plus., • Working knowledge of a major hotel PMS (e.g., Stay PMS, Opera, Lightspeed, OnQ, PEP, HMS, Choice Advantage) and general proficiency with hotel technology systems., • A proven track record on the industry of being a leader in the Front Office who has demonstrated organizational prowess and intuitive and create problem solving abilities., • Excellent verbal and written communication skills; ability to interact professionally with guests, associates, vendors ownership, and Corporate., • High school diploma or equivalent required; college coursework in Hospitality Management or a related field preferred., • Proven ability to drive KPIs through an efficient and proactive management style. Physical Requirements This role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 40 lbs, and work in a lobby environment with varying noise levels. The Front Office Manager must be able to work a flexible schedule, including evenings, weekends, and holidays, and be available to respond to the property outside of normal business hours as needed. M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department. M&R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job DescriptionDescription: Project FIND’s mission is to provide low- and moderate-income and homeless seniors with the services and support they need to enrich their lives and live independently. Today Project FIND operates three supportive housing residences that are home to about 600 people and four senior centers with over 3,000 members. Our members and residents range from the healthy and active to the frail and homebound to the homeless. For all these men and women, Project FIND is a critical resource, providing housing, meals, and programs that help individuals navigate the challenges of aging by encouraging community engagement and healthy living. Please visit our website at: www.projectfind.org. Job Summary: The Service Coordinator will work with tenants, who are all older adults, at the Woodstock Hotel. The program provides case management services, information, referrals, counseling, housing assistance, and crisis intervention for clients and their families. The Service Coordinator is responsible for conducting detailed assessments to determine client needs and eligibility for services, engaging with clients to develop and implement a service plan and providing supportive case management and counseling on a regular, on-going basis. Responsibilities: • Conduct intake and assessment screening, assessing mental and physical health needs and supports, and financial eligibility for benefits, entitlements, conduct home and office and community visits to address unmet needs., • Implement constructive short and long-term interventions through counseling, education about counseling supports, case management, advocacy, referral for corollary services, long-term planning, and assistance with benefits., • In collaboration with Property Management assist with income affidavits, rental subsidy maintenance, housing applications and recertifications and assist in collecting rent as needed., • Work closely with all departments within the agency, including property management, maintenance, housekeeping, and the Older Adult Center, to ensure comprehensive support for tenants. Additionally, be able to coordinate with collateral contacts, such as healthcare providers, home care agencies, family members and other formal and informal caregivers to promote tenants’ overall health, safety, and well-being., • Provide direct support and education to clients and their caregivers on topics that can help support aging in place, self-care, health and wellness and advance directive and end of life planning., • Facilitate groups using published curriculums on topics such as harm reduction, mindful living, stress reduction or financial management., • Provide timely documentation and maintenance of client files and progress notes., • Provide coverage for non-assigned program participants, as needed., • After six months, assist with training and support of new staff on essential job functions, as requested., • Perform other related tasks as requested or assigned. Requirements: Qualifications: • Bachelor's degree or minimum of 2 years relevant experience strongly preferred. Licensed LMSW or LCSW preferred., • Commitment to Project FIND's mission., • Experience working with older adult populations and families preferred., • Bilingual language Spanish fluency preferred., • Ability to provide accurate and timely documentation required., • Time management skills to coordinate multiple responsibilities and services., • Ability to work independently and as part of a team, in both a home and office environment., • Maintain client and agency confidentiality., • Excellent interpersonal, public speaking, and written communication skills. Must be able to communicate effectively and appropriately with other team members, community agencies, and clients with diverse opinions, values, characteristics, and cultures., • Be skilled in conflict mediation/negotiation and have an assertive approach to problem solving., • Excellent oral and written communication skills., • Ability to utilize various computer programs, specifically Microsoft Word and Excel., • Be creative and flexible. Schedule: Monday - Friday, 9:00AM - 5:00PM

Job Description Position Summary YOTEL is seeking an experienced, energetic, and service-oriented Assistant Director of Front Office to support the daily operations of our Front Office department.The ideal candidate will have strong leadership skills, excellent guest service experience, and a proven ability to manage front office operations in a fast-paced hotel environment. The Assistant Director of Front Office will work closely with the Director of Front Office to ensure operational efficiency, maximize guest satisfaction, maintain brand standards, and develop a high-performing team. Key Responsibilities Assist the Director of Front Office in overseeing daily front office operations, including guest arrivals, departures, room assignments, and guest services. Supervise, train, coach, and develop Front Office Managers, Supervisors, and team members. Ensure exceptional guest service and promptly resolve guest complaints and service-related issues. Monitor daily occupancy, room availability, VIP arrivals, and special guest requests. Coordinate with Housekeeping, Engineering, Reservations, and other departments to ensure smooth hotel operations. Oversee front office scheduling, staffing levels, payroll, and labor costs to maintain operational efficiency. Ensure compliance with hotel policies, brand standards, safety procedures, and applicable regulations. Monitor guest satisfaction scores and implement initiatives to improve the guest experience. Support revenue optimization through room upgrades, upselling opportunities, and effective room inventory management. Maintain accurate front office records, financial transactions, cash handling procedures, and daily reports. Assist with recruitment, onboarding, training, performance evaluations, and employee development. Handle guest escalations and operational emergencies professionally and efficiently. Ensure compliance with applicable collective bargaining agreements and established labor practices, where applicable. Act as the Director of Front Office in their absence.

Job Description Project FIND’s mission is to provide low- and moderate-income and homeless seniors with the services and support they need to enrich their lives and live independently. Today Project FIND operates three supportive housing residences that are home to about 600 people and four senior centers with over 3,000 members. Our members and residents range from the healthy and active to the frail and homebound to the homeless. For all these men and women, Project FIND is a critical resource, providing housing, meals, and programs that help individuals navigate the challenges of aging by encouraging community engagement and healthy living. Please visit our website at: www.projectfind.org. Job Summary: The Service Coordinator will work with tenants, who are all older adults, at the Woodstock Hotel. The program provides case management services, information, referrals, counseling, housing assistance, and crisis intervention for clients and their families. The Service Coordinator is responsible for conducting detailed assessments to determine client needs and eligibility for services, engaging with clients to develop and implement a service plan and providing supportive case management and counseling on a regular, on-going basis. Responsibilities: • Conduct intake and assessment screening, assessing mental and physical health needs and supports, and financial eligibility for benefits, entitlements, conduct home and office and community visits to address unmet needs., • Implement constructive short and long-term interventions through counseling, education about counseling supports, case management, advocacy, referral for corollary services, long-term planning, and assistance with benefits., • In collaboration with Property Management assist with income affidavits, rental subsidy maintenance, housing applications and recertifications and assist in collecting rent as needed., • Work closely with all departments within the agency, including property management, maintenance, housekeeping, and the Older Adult Center, to ensure comprehensive support for tenants. Additionally, be able to coordinate with collateral contacts, such as healthcare providers, home care agencies, family members and other formal and informal caregivers to promote tenants’ overall health, safety, and well-being., • Provide direct support and education to clients and their caregivers on topics that can help support aging in place, self-care, health and wellness and advance directive and end of life planning., • Facilitate groups using published curriculums on topics such as harm reduction, mindful living, stress reduction or financial management., • Provide timely documentation and maintenance of client files and progress notes., • Provide coverage for non-assigned program participants, as needed., • After six months, assist with training and support of new staff on essential job functions, as requested., • Perform other related tasks as requested or assigned. Qualifications: • Bachelor's degree or minimum of 2 years relevant experience strongly preferred. Licensed LMSW or LCSW preferred., • Commitment to Project FIND's mission., • Experience working with older adult populations and families preferred., • Bilingual language Spanish fluency preferred., • Ability to provide accurate and timely documentation required., • Time management skills to coordinate multiple responsibilities and services., • Ability to work independently and as part of a team, in both a home and office environment., • Maintain client and agency confidentiality., • Excellent interpersonal, public speaking, and written communication skills. Must be able to communicate effectively and appropriately with other team members, community agencies, and clients with diverse opinions, values, characteristics, and cultures., • Be skilled in conflict mediation/negotiation and have an assertive approach to problem solving., • Excellent oral and written communication skills., • Ability to utilize various computer programs, specifically Microsoft Word and Excel., • Be creative and flexible. Schedule: Monday - Friday, 9:00AM - 5:00PM Project FIND participates in E-Verify, which confirms employment authorization through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification. E-Verify is not used as a tool to pre-screen candidates.

Job Description Arlo Hotels is looking for a passionate and dynamic People Services Coordinator for our Arlo Williamsburg hotel. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. This position will be responsible for assisting the General Manager in effectively providing day to day support in the areas of recruitment & selection, performance management, employee relations, employment retention, legislation, policies & procedures, compliance and health & safety for Arlo Williamsburg. RESPONSIBILITES: • Uses judgment supported by human resource acumen and practical experience, • Leads the delivery of human resource policies, practices and programs., • Assists in the recruitment and selection function for some hourly positions., • Assists in the administration of the training and development program in conjunction with the Director of Learning and Development – Cultural Training, Health and Safety Training all other related training program, • Onsite Environmental Support, • Breakroom Maintenance and Upkeep, • Seasonal décor, • Daily Updates on Posting / Communication, • Birthday / Anniversary Recognition, • New Hire announcements, • Movers and Shakers, • Workers Compensation Announcements, • Ordering of Breakroom Supplies, • Recognition Celebrations, • Monthly Birthday onsite Celebrations, • Team Member of the Quarter and Manager of the Quarter, • Holiday Celebrations: Thanksgiving, Christmas, • Arlo Celebrations:, • Engineering Week, • Front Office Week, • Housekeeping Week, • Values Celebration Week, • Monthly Meetings, • GM Roundtable: Responsible for scheduling with each property, attending, minute taker and ensure follow through of notes to the property/Action plans, • Health and Safety Meeting: Responsible to work with GM and Chief Engineer to coordinate meetings, minute taker and ensure follow through of actionable items., • Quarterly Locker Audits: work in conjunction with property to ensure consistent locker audits and cleanliness of locker tooms, • Uniform Program and Distribution, • WOW Moments Ambassador, • Responsible to upkeep with WOW board and collecting WOW Cards, • Compliance, • Quarterly 19 Audits, • Upkeep and Compliance with Employee Files., • Assists the Health and Safety Program: in compliance with applicable Health & Safety legislation laws, First Aid and spearheads Safety Committee., • Assists Leadership team and/or People Services in maintaining an open-door policy for all team members., • Establishes and maintains confidential employee files, maintains accuracy and integrity, • With the Leadership Team champions the Employee Engagement Survey (ESS) process, interprets the results, and supports the development and implementation of action plans., • Brand Ambassador for Arlo Hotels and truly embodies and lives the Arlo Culture., • Updates job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Requirements: • 3 years or more experience in Human Resources in hotel or related industry, • University/ College Bachelor’s Degree, Diploma or Certificate in Human Resources Management, • Service focused, understands the principles and processes required for providing exceptional, personal service in a timely manner, • Working knowledge of human resources disciplines (benefits, compensation, training, recruitment, performance management, employee relations)., • Knowledge of and practical experience with relevant state/federal employment standards., • Proven ability to build strong working relationships, internal and external to the organization, • Excellent communication and organizational skills. Salary Range: $66,300 - $70,000

Job Description Position Summary: Responsible for maintaining the cleanliness and order of various areas within the hotel, including guest rooms, hallways, and public areas. They also assist with guest requests, provide customer service, and support housekeeping staff. This role involves a range of tasks, from cleaning and restocking to minor repairs and maintenance. Duties and Responsibilities: • Cleaning and maintaining public areas like lobbies, hallways, and restrooms., • Vacuuming, mopping, dusting, and polishing floors., • Assisting with minor repairs like replacing light bulbs or fixing leaky faucets., • Ensuring areas are safe and secure., • Answering guest questions and responding to requests., • Delivering items to guest rooms (e.g., extra towels, toiletries), • Providing a friendly and professional demeanor when interacting with guests., • Assisting housekeeping staff with tasks like moving furniture or setting up meeting rooms., • Maintaining housekeeping carts and stocking supplies., • Collecting and disposing of trash and recyclables., • Perform any other job-related duties as assigned. Qualifications: • Flexible scheduling with availability to work varying shifts., • Availability to work weekends., • Effective verbal and written communication skills., • Be able to work in a standing position for long periods of time., • Be physically fit and able to push and/or pull items weighing up to 50 pounds., • Excellent customer service skills., • Ability to work independently and as part of a team., • Self-starting personality with a positive attitude., • Always maintain a professional appearance and manner. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Job Description DUTIES AND RESPONSIBILITIES: • Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and carpet shampoo machine., • Cleans rooms, hallways and restrooms., • Washes walls and ceiling, moves furniture and turn mattress., • Sweeps, mops, scrubs, waxes. vacuums and polishes floor., • Dusts and polishes metalwork., • Collects soiled linen for laundering from housekeeping carts., • Assists in keeping the lobby area clean, neat and free of debris and trash as needed., • Receives linen supplies from laundry and stocks linen closets on guest floors in a neat, organized manner., • Maintains housekeeping carts and stocks supplies., • Strips soiled linen from beds when asked to help housekeepers., • Removes trash collected by room attendants., • Walks all assigned floors at beginning, throughout the day and end of shift to collect trash, soiled linen and other items as assigned by management., • Transports clean linen to the housekeeping storage rooms on the floors and refills the par stock of linen on each floor, • Refills the par stock of guest amenities and supplies on each housekeeping storage area., • Helps the room attendants with heavy lifting and special cleaning projects as directed., • Cleans all public areas in the prescribed manner while following department standard operating procedures., • Removes soiled linen and trash from the pool side and other service areas and takes to appropriate locations in the prescribed manner., • Assists housekeeping with placing bed boards, roll-ways beds, extra bed etc. in appropriate fashion per standard operating procedures., • Reports missing / found articles, damage or merchandise problems to the housekeeping supervisor and managers., • Responds at all times in a friendly, helpful manner to guests and other colleagues., • Handles any tasks assigned by the supervisors as and when needed. The above description reflects on the general details considered to describe the principal functions of the job. This is not a detailed description of all the work requirements that may be inherent in the job. Management reserves the right to alter the above requirements at any time. PREREQUISITES: Education: Elementary school diploma is preferred, Physical mobility and stamina required, must be able to follow instructions, possess detail orientation skills and demonstrate a professional attitude. The candidate must have the ability to work independently and under little supervision. Experience: Previous hotel-related experience desired. Physical: Requires standing for long periods of time and on occasion may be asked to lift and carry up to 50 pounds. While performing the duties of this job, it may be also required to stoop, kneel, crouch, or crawl.

Job Description No two days in hotel engineering are exactly the same. You may start your morning reviewing the preventive maintenance schedule and walking the property, spend part of your afternoon troubleshooting an HVAC issue or coordinating with a contractor, and later help resolve an unexpected maintenance concern before it impacts a guest’s stay. As Chief Engineer, you’re the person who helps keep the hotel running safely, efficiently, and at its best, taking ownership of the physical condition of the property, anticipating problems before they become emergencies, and working closely with hotel leadership and department teams to support an exceptional guest experience. This is a hands-on leadership role. You won’t just oversee the work, you’ll be involved in it, developing your team, solving problems, protecting the hotel’s assets, and making sure Marriott brand standards and Newport Hospitality expectations are reflected throughout the property. What You’ll Own As Chief Engineer, you’ll lead the hotel’s engineering and maintenance operations, including: • Leading, coaching, and developing the engineering team while creating a culture of accountability, teamwork, and pride in the property, • Maintaining the overall condition, functionality, safety, and appearance of the hotel, including guest rooms, public areas, back-of-house spaces, grounds, and exterior areas, • Overseeing the hotel’s major building systems, including HVAC, plumbing, electrical, mechanical, and life-safety systems, while remaining hands-on in troubleshooting and repairs when needed, • Developing and executing preventive maintenance programs and regular property inspections to identify concerns early, extend equipment life, and minimize unexpected downtime, • Responding quickly to maintenance concerns and emergencies, partnering with hotel leadership, Housekeeping, Front Office, and other departments to minimize disruption and protect the guest experience, • Ensuring compliance with Marriott brand standards and applicable safety, fire, environmental, and building requirements, including required inspections, logs, and documentation, • Managing contractors, vendors, work orders, parts, tools, and supplies to ensure repairs and projects are completed properly, efficiently, and on time, • Managing engineering expenses and supporting capital projects, balancing immediate operational needs with long-term asset protection and return on investment, • Identifying opportunities to improve energy efficiency, equipment performance, and operating costs while continuously looking for better ways to maintain and operate the hotelAbout You You’re someone who sees a problem and starts thinking about the solution. You understand that great hotel engineering is about much more than fixing what breaks—it’s about taking care of the property, preventing problems before they happen, and creating an environment where guests feel comfortable and hotel teams can do their best work. You’ll be a strong fit for this role if you: • Have 5+ years of engineering, maintenance, or facilities experience, preferably within the hospitality industry, • Have strong working knowledge of HVAC, plumbing, electrical, mechanical, and general building systems, • Are a hands-on leader who is comfortable troubleshooting problems and working alongside your team, • Have experience with preventive maintenance programs, life-safety systems, and regulatory compliance, • Can prioritize competing needs, make sound decisions, and remain calm when unexpected issues arise, • Know how to effectively manage contractors, vendors, expenses, and projects, • Can coach, develop, and hold team members accountable while creating a positive working environment, • Understand the connection between a well-maintained hotel and an exceptional guest experience, • Are comfortable working a flexible schedule and responding when urgent property needs arise Experience working within a Marriott-branded hotel and familiarity with Marriott engineering and brand standards are strongly preferred. Why Newport? At Newport Hospitality Group, hospitality starts with our people. As Chief Engineer, you’ll have the opportunity to make a visible impact every day—not only on the condition and performance of the hotel, but on the guests and team members who depend on it. We’re looking for someone who takes pride in their property, their team, and the work happening behind the scenes to create a great hotel experience. If you enjoy solving problems, developing people, and seeing the results of your work throughout the building, we’d love to hear from you. Benefits • Medical, dental, vision, and other insurance options, • Paid time off, • 401(k) retirement plan, • DailyPay access to earned wages when needed, • Special team member hotel rates for travel enthusiasts, • Opportunities for professional growth and career development Duties and responsibilities may evolve based on the needs of the hotel and business. All offers of employment are contingent upon successful completion of applicable background screening. Team members are expected to follow Newport Hospitality Group policies and standards. Newport Hospitality Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by applicable federal, state, or local law.

Job Description JOB TITLE: Area Chief Engineer REPORTS TO: This position will have equal reporting responsibilities between the General Managers at the assigned hotels. SUPERVISES DIRECTLY: Maintenance Associates & Managers. Purpose for the Position: To maintain and supervise the maintenance operations for the Hotels, i.e., refrigeration, heating, plumbing, heating and cooling plant operations, energy controls and efficiency, etc., maintaining standards as required. Essential Responsibilities: • Provides professional and courteous guest service at all times., • Supervises maintenance operations for centers, including but not limited to refrigeration, heating, plumbing, water treatment, preventative maintenance, Hotel front and back of house spaces, A/C units, ice machines, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, fire and life safety systems, and other systems and equipment owned, leased or managed by the Hotels., • Monitors electric, gas, oil, and water consumption on a prescribed basis., • Ensures that all purchased services, electrical, plumbing, cleaning etc. are performed in a manner that exceeds exhibitor and client expectations., • Supervises assigned associates: hiring, terminations, performance evaluations, and development., • Ensures all projects are completed according to specifications and are completed on time., • Works closely with Housekeeping/Environmental Services to ensure coordination of activities., • Coordinates with Security to maintain key inventory for all locks., • Trains center staff in emergency procedures., • Aids and instructs craftsmen in scheduling work, ordering material, and completing assignments by a specified date., • Meets with architects to discuss blueprints, contacts contractors to submit bids for new projects, and meets with construction supervisors to discuss difference phases of work., • Obtains bids and contracts for all items placed under a maintenance agreement as well as landscaping and snow removal contracts., • Develops and maintains an ongoing maintenance program for guestrooms, meeting rooms, public space back of the house spaces, kitchens, and all equipment., • Performs inventory and purchasing duties as required., • Develops department budget., • Maintains cleanliness of grounds and attractiveness of landscaping., • Ensures cleanliness and orderliness of all work space and storage areas., • Acts as Administrator on Duty as required., • Conducts monthly department meetings., • Attends weekly staff meetings., • Complete projects as determined by both General Managers. To do this kind of work, you must be able to: • Understand the technologies required in the work you are directly., • Plan and direct the work of others, either directly or through lower level supervisors., • Work with a variety of situations., • Solve problems using facts and personal judgment., • React quickly in emergency situations and make decisions that may involve a great amount of money or the safety of others., • Work with different kinds of people., • Be available on nights, weekends, and holidays. Physical Demands: Lifting 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing, seeing. Environmental Conditions: Both: Inside and outside: A job is considered “both” if the activities occur inside or outside in approximately equal amounts, approximately 75% or more of the time inside. Noise and Vibration: Sufficient noise, either constant or intermittent, to cause marked distraction or possible injury to the sense of hearing, and/or sufficient vibration (production of an oscillating movement or strain on the body or its extremities from repeated motion or shock) to cause bodily harm if endured day after day. Temperature Changes: Variations in temperature which are sufficiently marked and abrupt to cause noticeable bodily reactions. Math Skills: Requires mathematical development sufficient to be able to: Compute ratio and proportion and percentages. Calculate surface, volumes, weight and measures. Language Skills: Must have developed language skills to the point to be able to: Read instructions, safety rules, etc. Write reports with proper format, punctuation, spelling and grammar, using all parts of speech. Speak with poise, voice control and confidence using correct English and well-modulated voice. FLSD: FLSD is required Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities is involved in this function. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Specific Vocational Preparation: Specific Vocational Preparation includes an occupationally significant combination of: vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs. Over 2 years up to and including 4 years.

Job Description ABOUT ELYSÉE NEW YORK Elysée New York is entering a new chapter as an intimate luxury boutique hotel in the heart of Midtown Manhattan. The hotel blends the elegance of a historic New York residence with the warmth and cultural spirit of a European luxury hotel, delivering a guest experience built on genuine hospitality, considered detail, and quiet discretion. Elysée New York by Wunderkind Hotels is managed by Crescent Hotels & Resorts, one of North America's leading hospitality management companies. POSITION OVERVIEW Elysée New York is seeking a poised, detail-oriented PBX Operator to manage all incoming and outgoing hotel communications, serving as the discreet voice of Elysée New York on every call. Reporting to Front Office Management and the Director of Operations, this individual answers and routes calls, relays guest messages accurately, and handles wake-up calls and emergency communications, all while providing hotel information and services with the same warmth and discretion guests receive in person. The Front Office operates to Leading Quality Assurance standards, and the PBX Operator is responsible for bringing those standards to life in every call, message, and connection made on the guest's behalf. This position requires a flexible schedule, including the willingness to work beyond scheduled hours when needed. ESSENTIAL JOB FUNCTIONS CALL HANDLING AND GUEST COMMUNICATION • Be the first voice and ambassador of Elysée New York, • Answer and route all incoming and outgoing calls professionally, efficiently, and with genuine warmth., • Take and relay guest messages accurately and promptly to the correct guest or department., • Provide accurate hotel information and services to callers, drawing on current knowledge of Elysée New York's offerings and house vocabulary., • Handle wake-up call requests precisely, confirming details with the guest and following through without fail., • Tend to all guest requests and text messages using the KYC tool., • Protect guest privacy at all times, including never confirming a guest's room number or stay details to an unverified caller. EMERGENCY AND CRISIS COMMUNICATION • Handle emergency communications calmly and accurately, following hotel emergency procedures and notifying the appropriate department or Manager on Duty without delay., • Maintain composure and clear judgment under pressure, particularly during high call volume or urgent situations. COORDINATION AND COMMUNICATION • Coordinate continuously with the Front Desk, Bell Services, Housekeeping, Engineering, and other departments to ensure prompt, accurate communication between guests and hotel teams., • Communicate clearly and discreetly with the Front Office team over the Relay to manage call flow and guest hand-offs., • Using the KYC tool, ensure all guest and internal requests are followed up on and resolved in a timely manner., • Alert the Front Office Manager or Assistant Front Office Manager promptly to any guest concern, system issue, or situation requiring escalation. QUALITY ASSURANCE AND BRAND STEWARDSHIP • Uphold Leading Quality Assurance and Elysée New York service standards on every call., • Maintain strict confidentiality of guest information at all times., • Participate in ongoing training and coaching to reinforce luxury service standards and house vocabulary., • Adapt quickly and professionally to new systems, procedures, or an ever-changing work environment. REQUIRED QUALIFICATIONS AND SKILLS • Exceptional verbal communication skills, with a clear, professional, and welcoming phone presence., • Strong attention to detail and the ability to multi-task across simultaneous calls and requests without sacrificing accuracy., • Sound judgment, discretion, and composure, particularly during emergencies or high-volume periods., • Ability to learn new systems and procedures quickly in an ever-changing work environment., • Working knowledge of hotel telephone, paging, and reservation systems, or the ability to learn new systems quickly., • High school diploma or equivalent required., • Minimum two years of guest-service or call-handling experience within a luxury hotel environment., • Demonstrated experience delivering personalized, high-touch guest service., • Ability and willingness to work a flexible schedule, including beyond scheduled hours when necessary, and across weekends and holidays., • Experience within the New York City luxury hospitality market., • Familiarity with PBX, telephone, or paging systems, or a comparable communications platform., • Multilingual capabilities are a plus, though not required. COMPENSATION AND BENEFITS • Salary range: $35.00-38.00 per hour; benefits package, 401(k) eligibility, professional development opportunities, and hotel travel benefits available through eligible programs. WHY JOIN ELYSÉE NEW YORK Joining Elysée New York is an opportunity to help shape the re-emergence of a legendary New York hotel and to build a new standard of intimate, personalized luxury hospitality. The PBX Operator is often a guest's first voice at Elysée New York, work that is considered, genuine, and built to last, on a platform toward future hotel leadership growth opportunities. We invite candidates who believe that luxury is defined not by formality alone, but by generosity, discretion, and the ability to make every guest feel genuinely seen, to join us and help build a place where every guest, and every team member, belongs. EQUAL OPPORTUNITY STATEMENT Elysée New York, managed by Crescent Hotels & Resorts, is an Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the applicable Know Your Rights notice from the United States Department of Labor. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Job Description Director of Engineering Reports to General Manager Shift AM and/or PM, including weekends and holidays Summary This management position is responsible for the supervision and implementation of daily engineering and painting operations in a large, older, union property. Responsible for the upkeep, repair, renovation, and maintenance of the property including, but not limited to: electrical, HVAC, plumbing, oil boilers, carpentry, building structure, room fixtures, A/V equipment, appliances, signage, painting, and wallpaper. Union experience is a must. Responsibilities include (but are not limited to) • Assign and supervise the daily tasks of the engineering staff while providing a safe and efficient work environment., • Manage all staff scheduling, including call-ins and call-outs., • Prepare weekly payroll data., • Monitor and report on expenses/supplies to aid in controlling costs while ensuring adequate staff and materials are on hand., • Refer and follow up on maintenance issues/problems with Housekeeping, Front Office, and Guest Relations to protect hotel assets, ensure a safe and accident-free environment for guests and employees, and improve guest satisfaction., • Supervise daily tasks and schedules of contractors., • Create, develop, and maintain relationships, schedules, and billing with outside suppliers and vendors., • Train and develop skill sets for staff as appropriate. Qualifications Experience in a union hotel required. Outstanding supervisory/management skills and experience required. Solid computer skills required. Thorough knowledge of and certification in oil boilers, electric, and HVAC.

Director of Front Office The Fifth Avenue Hotel – New York, NY The Fifth Avenue Hotel, an _ luxury destination, is seeking a Director of Front Office to join our team. Nestled in the heart of Manhattan, our hotel is a vibrant oasis featuring 149 beautifully appointed guest rooms, where personal service, extraordinary design, distinctive cuisine, compelling art, and immersive cultural experiences come together to create something truly exceptional. At The Fifth, every detail is intentional. We invite our guests to experience the hotel as a flâneur—where curiosity is sparked, stories unfold, and no two stays are ever the same. Position Overview As the Director of Front Office, you will provide strategic leadership and operational oversight to ensure the highest standards of presentation and service throughout the front office. Managing hotel operations in accordance with established guest service and sustainability standards, this role plays a key part in shaping the overall guest journey through thoughtful execution and a commitment to quality. This role requires a visionary leader with exceptional attention to detail, refined interpersonal skills, and a genuine passion for maintaining the "flâneur" spirit through impeccable service delivery and memorable first impressions. Key Responsibilities Operational & Service Excellence • Direct and oversee all front office functions to ensure a luxury, five-star (and beyond) standard of hospitality., • Maintain a pristine, well-organized, and impeccable environment throughout the front office and property., • Maintain front office systems and equipment to ensure optimum performance., • Review guest correspondence and incident logs to provide clear direction to staff based on information obtained., • Monitor occupancy of guest room space to ensure efficient use and minimize overbooking. The Flâneur Experience • Shape the overall guest journey by ensuring first and last impressions reflect the hotel’s unique identity., • Create specific, measurable, and timely action plans to remedy any guest service deficiencies and enhance the guest journey., • Ensure every front office detail is intentional to spark curiosity and delight for our guests. Personalized Service Support • Support the delivery of personalized, bespoke experiences through intense attention to detail and service readiness., • Anticipate guest needs and resolve complaints by monitoring operational issues and business flow., • Identify and anticipate the needs of VIP and returning guests, coordinating personalized "surprise and delight" moments., • Monitor guest satisfaction scores and brand standards to continuously drive departmental and overall guest satisfaction. Leadership & Collaboration • Recruit, train, mentor, and develop a high-performing team of associates and department managers., • Foster a culture of professional warmth, excellence, and collaboration consistent with core values., • Partner with internal departments, including Sales, Housekeeping, Engineering, and Food & Beverage, to implement strategies that improve occupancy levels, rates, and ensure seamless service delivery., • Oversee all vendor and personnel contracts throughout the hotel. Financial & Administrative Stewardship • Manage departmental resources, budgets, inventory controls, and labor costs effectively while maintaining uncompromised luxury standards., • Develop, implement, and monitor daily, weekly, monthly, and annual budgets and forecasts., • Oversee property accounting functions, including accounts payable/receivable, house bank audits, and payroll coordination., • Ensure all internal audit standards and accounting controls are strictly met. Safety & Compliance • Uphold rigorous safety, cleanliness, security, and operational protocols for guests and staff within all front office operations., • Serve on the hotel’s safety committee and strictly follow OSHA and MSDS standards., • Follow established sustainability guidelines and practices. Qualifications • Previous significant managerial and leadership experience in a luxury, five-star, or high-end hospitality environment is required., • Associate or Bachelor’s degree in Hospitality Management or equivalent experience preferred., • Intermediate knowledge of overall hotel operations, with experience in large hotels preferred., • Strong organizational, communication, and refined interpersonal abilities with a high attention to detail., • Proven ability to manage multiple priorities, multitask, and thrive in a fast-paced, high-pressure setting. Work Environment • Flexible schedule required, including weekends, holidays, and alternate shifts as needed to support 24/7 operations., • Physically active role requiring regular movement throughout the property, including standing for extended periods, walking to inspect areas, and the ability to lift up to 25 pounds. Potential Career Path We are committed to professional development, offering a clear trajectory for those looking to advance into senior management roles: • Director of Rooms – Director of Operations Why Join Us? The Fifth Avenue Hotel is more than a workplace—it’s a destination where creativity, culture, and hospitality meet. As part of our award-winning team, you will play a vital role in shaping the canvas of unforgettable guest journeys in one of New York City’s most distinctive luxury hotels. Candidates who value excellence, discretion, and professionalism are encouraged to apply to this refined, service-driven setting.

Position Purpose: Casa Cipriani is a prestigious private members club and hotel, renowned for its impeccable service, elegant design, and timeless sophistication. We are seeking an experienced, highly connected, and hospitality-driven Lead Concierge to help lead the Concierge and Guest Relations experience for our members and hotel guests. This role is responsible for setting the tone for anticipatory, highly personalized service while supporting the daily execution, quality, and development of the Concierge & Guest Services team. The Lead Concierge will oversee complex guest and member requests, VIP itineraries, transportation, reservations, special occasions, and exclusive experiences, while also supporting the member arrival and check-in experience. Working closely with Membership, Club Reception, Front Office, and other operational teams, the Lead Concierge will help ensure members and guests are recognized, welcomed, and assisted in a manner that reflects Casa Cipriani's elevated standards of discretion, warmth, and attention to detail. Essential Functions and Duties: • Lead daily concierge operations and serve as a senior point of contact for members, hotel guests, VIPs, and internal teams., • Provide thoughtful, proactive, and highly personalized recommendations and assistance with dining, entertainment, transportation, wellness, travel, and lifestyle arrangements., • Oversee the preparation of daily arrival, departure, and VIP lists, ensuring all preferences, itineraries, riders, and special requests are accurately communicated and executed., • Review guest profiles, Opera notes, and Alliants CRM records to ensure preferences, recognition details, and service history are complete and current., • Coordinate complex and time-sensitive requests, including exclusive restaurant reservations, private events, entertainment, travel arrangements, and bespoke New York experiences., • Support the preparation and execution of VIP arrival meetings, ensuring all relevant departments are aligned on guest needs and service expectations., • Maintain and strengthen relationships with trusted local vendors, restaurants, transportation providers, entertainment contacts, and service partners., • Source, vet, and coordinate vendors for personalized guest services while maintaining Casa Cipriani quality and cost standards., • Coordinate house car and external transportation needs, ensuring accurate scheduling, usage tracking, and seamless guest communication., • Oversee guest shipments, deliveries, amenities, and special occasion arrangements with accuracy, discretion, and care., • Assist with daily guest-related postings, vendor invoice review, and reconciliation in partnership with the appropriate departments., • Support the arrival and check-in experience for Casa Cipriani members, providing a warm, polished, and personalized welcome., • Assist with member check-ins, membership verification, guest access, and entry procedures in accordance with established Club standards and policies., • Assist Membership and Club Reception during peak periods with member arrivals, check-ins, guest access, and general member inquiries., • Develop familiarity with members and their preferences to provide personalized recognition and anticipatory service., • Serve as an additional point of contact for members throughout the property, assisting with requests and appropriately directing or escalating membership-related matters., • Partner closely with Membership and Club Reception to communicate member preferences, special requests, upcoming visits, and service needs., • Maintain appropriate discretion and confidentiality when handling member profiles, preferences, activity, and other sensitive information., • Serve as a senior operational presence on shift, helping prioritize requests, coordinate workflow, and maintain consistent service standards., • Train, mentor, and support Concierge and Guest Relations team members, reinforcing service standards, response times, professional communication, and attention to detail., • Assist with scheduling, shift coverage, handovers, and daily prioritization of concierge requests., • Address guest and member concerns promptly and thoughtfully, identifying solutions that preserve the experience and escalating operational or membership matters when appropriate., • Partner closely with Front Office, Membership, Club Reception, Housekeeping, Food and Beverage, Security, Spa, Events, and Reservations to deliver a seamless end-to-end experience., • Maintain strict confidentiality regarding member, guest, celebrity, and VIP information., • Perform other duties as assigned by management. Knowledge, Experience and Skills: • Bachelor's degree in Hospitality Management or a related field preferred, or an equivalent combination of education and luxury hospitality experience., • Minimum of 4 years of luxury hospitality experience, including concierge, guest relations, front office, private club, or related guest-facing experience., • Prior experience in a senior, lead, or supervisory capacity strongly preferred., • Experience within a luxury hotel, private members club, high-end residential property, or similarly elevated hospitality environment strongly preferred., • Deep knowledge of New York City dining, entertainment, culture, nightlife, wellness, and luxury lifestyle offerings., • Established relationships with local restaurants, vendors, transportation providers, entertainment venues, and other hospitality partners preferred., • Experience supporting a private club, membership operation, or member check-in environment preferred., • Opera PMS experience strongly preferred; demonstrated ability to quickly learn CRM, membership, and guest-profile systems required., • Experience with Alliants CRM or similar guest experience technology preferred., • Exceptional written and verbal communication skills with a polished, warm, and discreet service style., • Strong leadership presence and ability to coach others in delivering consistent, elevated service., • Highly organized with excellent judgment, attention to detail, and the ability to manage multiple competing priorities., • Comfortable handling confidential information and high-profile member and guest requests with complete professionalism and discretion., • Flexible schedule, including availability to work evenings, weekends, holidays, and extended shifts as operationally required. INTENT AND FUNCTION OF JOB DESCRIPTIONS All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer.

About The Service Companies The Service Companies (TSC) is the premier service provider to the hospitality, gaming, healthcare, education, and corporate catering industries. With over 2,500 team members serving 750 locations across 39 states, TSC is dedicated to delivering exceptional service quality and performance. As a privately owned company under TPG Twin Brook Capital Partners’ ownership, TSC values a culture that empowers employee involvement and performance, driven by "The TSC Way." We’re Partners in Excellence, which means we are committed to achieving the highest quality standards and delivering exceptional experiences for our clients, team members, and the organization. The company operates through three separate business groups: • Managed Services – Turn-key Hospitality/Casino Housekeeping, Stewarding, Third Shift Cleaning, Public Area Cleaning, Laundry and Kitchen Cleaning, • Managed Services Staffing – Hospitality Staffing for the Resort, Casino & Event space., • Specialty Services – Window and Chandelier Cleaning, Pressure Washing, Pool Cleaning and Maintenance, Exterior Building Cleaning About The Role Responsible for the smooth operation of the entire Kitchen and Public Area cleaning function and team for our prestigious Hotel Property in Sea Island, GA. Ensures the needs of the client, client's customers, and employees are being met. Responsible for ensuring that our customer's kitchens and public areas “Shine”. Must have high volume multiple kitchen experience. Floor care (Marble) experience highly preferred. Essential Duties: • Supervises daily activities of the Public Areas and Overnight Kitchen Cleaning Department, • Daily supervision of the staff, • Purchase, re-order and maintain kitchen cleaning supplies, • Schedule and train new stewarding and overnight Kitchen Cleaning team members, • Uphold the highest standards of cleanliness, safety, and conduct, • Publicly recognizes and rewards employees, • Follows and teaches all required safety and standard operating procedures, • Adheres to all company and regulatory policies. Reports any wrongdoing to corporate headquarters in Miramar, Florida, • Acts as a role model to other employees Qualifications & Skills: • Must meet company and clients appearance standards, • Ability to work with a variety of cleaning equipment and chemicals, • Ability to perform all duties as required with or without an accommodation, • Ability to motivate and respect hourly employees, • Knowledge of e-mail, MS-Word, • High School or GED, • Bi-lingual English/Spanish required., • 3 years prior stewarding, kitchen cleaning or culinary supervisory experience of 30+ employees This list of essential functions, other duties, mental and physical demands, requirements and any licenses is not meant to be exhaustive. Management reserves the right to revise job descriptions and to require other tasks be performed as needed.

POSITION PURPOSE: The Purchasing Manager is responsible for the daily management and coordination of procurement activities. This role ensures timely sourcing of goods and services, maintains vendor relationships, and supports operational departments in meeting quality and cost-control standards. This is an operational leadership role focused on execution, financial discipline, and maintaining established purchasing procedures. This role partners closely with Finance and operational department leaders to support Banquet, and F&B operations while maintaining quality standards and budget discipline. ESSENTIAL FUNCTIONS AND DUTIES: • Support the implementation of purchasing strategies in alignment with company guidelines and budget parameters., • Partner with department heads to support operational purchasing needs and priorities., • Identify, evaluate, and negotiate with suppliers to secure favorable terms, pricing, and contractual agreements., • Build, sustain, and strengthen vendor relationships to ensure reliable access to high-quality products and timely delivery., • Monitor and report on purchasing budgets and variances, identifying cost-saving opportunities and operational improvements., • Monitor pricing trends and identify cost-efficiency opportunities within approved purchasing parameters., • Ensure adherence to established procurement policies and internal controls., • Manage inventory levels with precision, ensuring optimal stock turnover and implementing controls that reduce waste and carrying costs., • Collaborate with cross-functional departments to ensure procurement activities support operational needs and organizational goals., • Facilitate clear communication between the purchasing department and all operational teams to streamline workflows., • Ensure all procurement processes uphold our brand and service standards through rigorous quality assurance measures., • Utilize purchasing systems and reporting tools to maintain accuracy, transparency, and operational efficiency. KNOWLEDGE, EXPERIENCE AND SKILLS • Education: Bachelor’s degree in hospitality management, business administration, supply chain, or related field preferred., • Experience: 3-5 years of progressive purchasing and/or procurement within the hospitality industry, preferably in a luxury hotel, private club, or high-volume F&B environment., • Languages: Proficiency in English required; fluency in Spanish preferred, • Proficiency with procurement and supply chain software., • Strong command of Excel and data analytics tools to support decision making., • Exceptional ability to prioritize, manage multiple tasks, and maintain accuracy and attention to detail., • Strong analytical and decision-making skills; ability to resolve issues under pressure., • Demonstrated ability to support and guide team members, foster accountability, and collaborate effectively with operational departments including Rooms, F&B, Engineering, and Housekeeping., • Demonstrated integrity, confidentiality, and professional conduct aligned with our standards., • Familiarity with inventory management and procurement workflows., • Excellent verbal and written communication skills., • Ability to work overnight, weekends, and holidays as necessary to support operational needs., • Ability to stand or walk for extended periods., • Ability to lift, push, or pull up to 40 pounds. INTENT AND FUNCTION OF JOB DESCRIPTIONS All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer.

Job Description Are you an experienced, detail-oriented housekeeper with a passion for excellence? Our premier housekeeping service in Manhattan, Zen Home Cleaning provides discreet, white-glove care for some of New York City’s most exclusive residences. We are seeking exceptional cleaners who take pride in their craft and understand the standard of service required in luxury environments. What You’ll Do: • Deliver meticulous cleaning with attention to fine details (marble, crystal, antiques, art collections, couture wardrobes)., • Provide discreet, professional service in private households., • Organize and maintain spaces to the highest standard of elegance., • Demonstrate respect, discretion, and confidentiality at all times., • Follow luxury service protocols and client preferences. What We’re Looking For: • Previous experience in luxury hotels, private estates, or high-end housekeeping., • A keen eye for detail and pride in delivering perfection., • Professional demeanor and excellent communication skills., • Reliability, punctuality, and a polished presentation., • Authorized to work in the U.S. and able to pass background screening. Why Join Us: • Competitive, above-market pay with growth opportunities., • Great tips from clients, • Consistent, stable scheduling (full-time & part-time opportunities)., • Training in luxury service standards., • Prestige: work in some of Manhattan’s most beautiful and exclusive homes., • A supportive, professional team that values your expertise. Location: Manhattan, Brooklyn, Queens, NY Compensation: Premium hourly + benefits & bonuses (commensurate with experience) If you hold yourself to the highest standard and want to be part of an elite team serving Manhattan’s finest residences, we’d love to hear meet you. APLEASE ATTEND OUR OPEN HOUSE ON TUESDAYS OR THURSDAYS AT 10:00AM. PLEASE SEE ALL DETAILS BELOW. DATE: Every Tuesday and Thursday TIME: 10:00am (latecomers will be sent away) LOCATION: Zen Home Inc., 146 West 29th Street, Suite 5E, New York, NY 10001 (between 6th & 7th Avenues) NOTES: Please be on time, bring your resume and dress for success \nCompany Description Zen Home Cleaning is New York City’s premier eco-luxury cleaning service, trusted by discerning clients for over a decade. We specialize in creating pristine, serene spaces using 100% green products, essential oils, and five-star hotel touches. Our team members are professionals who take pride in their craft, enjoy a supportive work environment, and deliver excellence with care and integrity every day. Zen Home Cleaning is New York City’s premier eco-luxury cleaning service, trusted by discerning clients for over a decade. We specialize in creating pristine, serene spaces using 100% green products, essential oils, and five-star hotel touches. Our team members are professionals who take pride in their craft, enjoy a supportive work environment, and deliver excellence with care and integrity every day.

Job Description Professional Residential House Cleaner / Housekeeper Compensation: $18.00 / hour Employment Type: Part-Time (Mon - Thurs 9:15am-2:45pm) Flexible Friday Schedule Location: Brooklyn, NY (Covering neighborhoods such as Brooklyn Heights, Park Slope, Williamsburg, DUMBO, and surrounding areas) About Us We are a premier, locally operated residential cleaning service dedicated to delivering reliable, top-tier home care to clients across Brooklyn. We value our cleaning staff, respect their craft, and believe in creating a supportive, positive work culture with transparent communication, fair compensation, and consistent weekly schedules. Role Overview We are looking for detail-oriented, trustworthy, and efficient House Cleaners / Housekeepers to join our team. In this role, you will perform routine maintenance cleanings, deep cleans, and move-in/move-out resets for private brownstones, apartments, and residential properties across Brooklyn. Key Responsibilities • General Housekeeping: Dust surfaces, vacuum rugs and carpets, sweep and mop hardwood and tile floors, and empty household trash and recycling bins., • Kitchen Sanitation: Clean and disinfect countertops, backsplashes, exterior/interior appliances (ovens, refrigerators, microwaves), sinks, and cabinet faces., • Bathroom Deep Cleaning: Scrub, disinfect, and polish bathtubs, glass showers, tile walls, sinks, mirrors, and toilets., • Detail Care: Make beds and change linens, polish fixtures, clean baseboards, interior windows, and door frames upon request., • Supply & Equipment Management: Properly utilize non-toxic, eco-friendly cleaning solutions and keep company-provided tools clean and organized., • Client Service & Discretion: Respect client privacy, security codes, and belongings while maintaining a courteous, professional bedside manner. Qualifications • Minimum 6 months of residential housekeeping, hotel cleaning, or commercial cleaning experience preferred (paid training provided for motivated candidates)., • Reliable transportation and familiarity with navigating Brooklyn and NYC transit (MTA subway/bus routes)., • Physical stamina: Ability to stand, bend, kneel, reach, and lift up to 25–30 lbs comfortably throughout a shift., • Punctual, honest, and communicative with strong attention to detail., • Must be legally authorized to work in the United States and willing to submit to a standard pre-employment background check. What We Offer • Competitive Pay: $18.00/hour (based on experience) + 100% of your earned tips., • Weekly Direct Deposit: Reliable weekly pay schedule., • ., • Supplies Provided: All high-quality cleaning equipment, vacuums, and eco-friendly supplies provided—no out-of-pocket costs., • Growth Opportunities: Clear pathway toward Lead Cleaner and Field Team Trainer roles.

Job Description Job description Housekeeping Manager - Luxury Hotel Experience Required We have extraordinary career opportunities available for experienced Multi-lingual Genuine Team Players with a Passion for creating luxurious experiences. As an integral part of the Housekeeping Leadership Team, a Housekeeping Manager will work closely with our housekeeping team ensuring cleanliness and quality standards are exceeded and identifying areas of improvement. Manages the daily operations of a housekeeping services department to ensure offices, guest rooms, facilities bars, restaurants, and other specified areas are kept in a clean and orderly condition. Inspects all hotel facilities, recommends upgrades when needed. Establishes workflows, standard procedures, and quality control plans. Responsible for maintaining vendor/supplier relationships. Manages subordinate day-to-day performance of the job and creating/modifying schedules as the business demands. Ensures that projects, department milestones, goals are met and adhering to the standards of the company. Duties to include, but not limited to; Job Description Interpret, administer, and promote all departmental policies, procedures, and established standards. Monitor all the daily operations of the housekeeping service department, including the cleanliness of all guest rooms and public areas daily Communicates with different departments to ensure that Housekeeping services and activities are properly planned. Coordinates the services and operations of Housekeeping and Laundry with those of other departments. Focus on day-to-day direction of the department including implementing projects and improvements Coordinates and supervises guest room transfers, as well as responding to resident requests in a timely and policy-compliant manner. Processes payables in a timely and efficient manner in accordance with policies and procedures. Inspects storage rooms, utility closets, and janitorial closets on a regular basis for upkeep and supply control. All Housekeeping supplies and equipment are requisitioned, and proper inventory levels are maintained to maintain housekeeping operations. Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed Ensure daily work assignments, payroll, reporting is completed accurately and timely. Collect/prepare the room and floor status report sheets for assigned work areas and assign rooms to Housekeepers as needed. Conduct pre-shift meetings Train housekeeping employees to achieve the standards of cleanliness in guests’ rooms Make recommendations and follow through on disciplinary action for assigned staff Respond to emergencies using information contained in SDS sheets. Keep SDS sheets current and readily available. Provide exceptional guest service for all requests by responding in a timely manner Inspect guest rooms, including VIP, vacant, occupied, and check-out rooms, to ensure the standards are being achieved by each employee Inspect public areas, lobby areas, hallways, storage closets, garbage rooms, offices, laundry rooms, lockers rooms, etc., to ensure cleanliness according to standards Balance and clear room status daily/nightly; compare the P.M. housekeeping report with the PMS room status report and resolve any discrepancies Monitor out-of-order, out-of-service, discrepant, and showrooms daily Monitor and direct progress of housekeepers and housemen in rooms that are undergoing deep cleaning. Participate in department meetings and quality check inspections Perform administrative duties not limited to payroll review, inventory, etc. Complete other reasonably assigned duties & tasks Be a mentor, guide, trainer and champion for all Housekeeping team members Requirements High school diploma or equivalent Minimum of 5 years experience in full-service hotels and full understanding of housekeeping overall department functions Local candidates only U.S. Citizenship/Work Authorization required Five (5) years of supervisory experience Proven ability to effectively lead and manage the overall operation of the department budget and be able to control operating expenses, you must have intermediate to advanced knowledge of financial concepts, budgeting, and other accounting operations Be able to lift 50 pounds without restrictions Candidates should be strong leaders, detail-oriented, and committed to providing exceptional customer service Knowledge of operational controls, budgeting, forecasting, and scheduling

Job Description Housekeeping Manager - High End Luxury Hotel Experience Required We have extraordinary career opportunities available for experienced Multi-lingual Genuine Team Players with a Passion for creating luxurious experiences. As an integral part of the Housekeeping Leadership Team, a Housekeeping Manager will work closely with our housekeeping team ensuring cleanliness and quality standards are exceeded and identifying areas of improvement. Manages the daily operations of a housekeeping services department to ensure offices, guest rooms, facilities bars, restaurants, and other specified areas are kept in a clean and orderly condition. Inspects all hotel facilities, recommends upgrades when needed. Establishes workflows, standard procedures, and quality control plans. Responsible for maintaining vendor/supplier relationships. Manages subordinate day-to-day performance of the job and creating/modifying schedules as the business demands. Ensures that projects, department milestones, goals are met and adhering to the standards of the company. Duties to include, but not limited to; Job Description Interpret, administer, and promote all departmental policies, procedures, and established standards. Monitor all the daily operations of the housekeeping service department, including the cleanliness of all guest rooms and public areas daily Communicates with different departments to ensure that Housekeeping services and activities are properly planned. Coordinates the services and operations of Housekeeping and Laundry with those of other departments. Focus on day-to-day direction of the department including implementing projects and improvements Coordinates and supervises guest room transfers, as well as responding to resident requests in a timely and policy-compliant manner. Processes payables in a timely and efficient manner in accordance with policies and procedures. Inspects storage rooms, utility closets, and janitorial closets on a regular basis for upkeep and supply control. All Housekeeping supplies and equipment are requisitioned, and proper inventory levels are maintained to maintain housekeeping operations. Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed Ensure daily work assignments, payroll, reporting is completed accurately and timely. Collect/prepare the room and floor status report sheets for assigned work areas and assign rooms to Housekeepers as needed. Conduct pre-shift meetings Train housekeeping employees to achieve the standards of cleanliness in guests’ rooms Make recommendations and follow through on disciplinary action for assigned staff Respond to emergencies using information contained in SDS sheets. Keep SDS sheets current and readily available. Provide exceptional guest service for all requests by responding in a timely manner Inspect guest rooms, including VIP, vacant, occupied, and check-out rooms, to ensure the standards are being achieved by each employee Inspect public areas, lobby areas, hallways, storage closets, garbage rooms, offices, laundry rooms, lockers rooms, etc., to ensure cleanliness according to standards Balance and clear room status daily/nightly; compare the P.M. housekeeping report with the PMS room status report and resolve any discrepancies Monitor out-of-order, out-of-service, discrepant, and showrooms daily Monitor and direct progress of housekeepers and housemen in rooms that are undergoing deep cleaning. Participate in department meetings and quality check inspections Be a mentor, guide, trainer and champion for all Housekeeping team members Requirements High school diploma or equivalent Minimum of 5 years experience in full-service hotels and full understanding of housekeeping overall department functions Local candidates only U.S. Citizenship/Work Authorization required Five (5) years of supervisory experience Proven ability to effectively lead and manage the overall operation of the department budget and be able to control operating expenses, you must have intermediate to advanced knowledge of financial concepts, budgeting, and other accounting operations Be able to lift 50 pounds without restrictions Candidates should be strong leaders, detail-oriented, and committed to providing exceptional customer service Knowledge of operational controls, budgeting, forecasting, and scheduling Strong oral and written communication skills Ability to train and develop team members Excellent organizational skills.

DUTIES AND RESPONSIBILITIES SALES & ACCOUNT MANAGEMENT • Manage and grow a client base of individuals, buyers, booking agents, organizations, and associations in the local corporate business sector and Consortia TMC partnerships through direct outside and inside selling to secure business for the hotel and ensure that room night sales and revenue goals are met or exceeded. Manage the existing partnership portfolio and actively prospect and qualify new business opportunities., • Achieve personal and team goals as assigned., • Negotiate guest room rates, added amenities, and hotel services within approved booking guidelines. Accurately produce and review all sales contracts, plan face-to-face client appointments and sales visits accompanied by pre/post reports, rate agreements, and global/local requests for proposals through the Lanyon RFP system., • Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures., • Prospect new contacts and relationships through available sales tools, including IHG database and reporting, Opera PMS, Hotelligence 360 (Amadeus Hospitality), Consortia/Business Travel agencies, and web-based search tools., • Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings., • Oversee the Good Neighbor / IHG Business Edge Programs; maintain an up-to-date membership list, frequently requalify member access, and actively sign new members. MARKET PRESENCE & PARTNERSHIPS • Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients in accordance with established company and hotel policies and guidelines., • Attend and represent the hotel at trade shows and conventions and/or participate in sales trips to key feeder markets, and host FAM Trips as needed., • Initiate creative marketing materials to promote and aid growth in hotel positioning and reputation, grow market share, and stand apart from the competition., • Work with and grow sales and professional relationships with IHG Global Sales Teams, primarily within the Leisure & Lifestyle and Business Travel sectors. VIP SERVICES & OPERATIONS COORDINATION • Work closely with other hotel departments to facilitate services agreed upon by the sales office and with prospective clients. Disseminate sales-related information to other departments as appropriate. Educate the Operations team on administering VIP services through departmental SOPs and host training at Departmental Meetings., • VIPs (Pre-arrival / Upon Arrival): oversee and ensure all Business Travel and Leisure VIPs arriving receive welcome notes, welcome amenities, and requested amenities; correct room assignments; personal meet and greet as required; up-to-date profiles; updated housekeeping status; and accommodations walked if necessary., • Review the Daily Arrivals Report, overseeing the administrative support team to identify new leads and maintain the No Walk List on nights the hotel is overbooked., • Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments. REPORTING, PLANNING & ADMINISTRATION • Maintain client files and update information daily in accordance with established departmental policies and procedures. Produce monthly sales-related reports and sales forecasts for the assigned area of responsibility., • Manage monthly and quarterly reporting responsibilities, such as Account Production Reports (Top Producers for Corporate Negotiated and Preferred/Consortia) and Hotelligence 360 (Amadeus Hospitality) reports, including PACE reports., • Assist in developing and implementing sales plans. May also participate in the annual budgeting and planning process., • Perform other duties as assigned., • May serve as “manager on duty” as required. ACCOUNTABILITY This job is a sales professional with established sales goals. The hourly pay range is $40.86 - $45.67 with overtime eligibility. REQUIREMENTS College degree plus 2–3 years of sales or marketing-related experience, or an equivalent combination of education and experience. Related degree preferred. Prior hotel sales experience preferred. Must speak fluent English. Other languages preferred. This job requires the ability to perform the following: • Frequently standing up or moving within and outside of the facility., • Carrying or lifting items weighing up to 25 pounds., • Handling objects. Additional requirements: • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees, and third parties that reflects highly on the hotel, the brand, and the Company., • Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training., • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances, are utilized frequently., • High level of competency in using data management systems, preferably Delphi or a similar sales database tool., • Problem-solving, reasoning, motivating, organizational, and training abilities are used often., • Ability to travel to attend workshops, trade shows, conventions, etc., • May require a valid Driver’s License., • May be required to work nights, weekends, and/or holidays. Hiring Salary: USD 40.86 - 45.67 Hourly

Job Description Job description Housekeeping Supervisor We have extraordinary career opportunities available for experienced Multi-lingual Genuine Team Players with a Passion for creating brilliant experiences that make people’ lives better! As an integral part of the Housekeeping Leadership Team, a Housekeeping Supervisor will work closely with our housekeeping team ensuring cleanliness and quality standards are exceeded and identifying areas of improvement. Manages the daily operations of a housekeeping services department to ensure offices, guest rooms, facilities bars, restaurants, and other specified areas are kept in a clean and orderly condition. Inspects all hotel facilities, recommends upgrades when needed. Establishes workflows, standard procedures, and quality control plans. Responsible for maintaining vendor/supplier relationships. Manages subordinate day-to-day performance of the job and creating/modifying schedules as the business demands. Ensures that projects, department milestones, goals are met and adhering to the standards of the company. Duties to include, but not limited to; Job Description Interpret, administer, and promote all departmental policies, procedures, and established standards. Collect/prepare the room and floor status report sheets for assigned work areas and assign rooms to Housekeepers as needed. Monitor & follow-up on work orders and submit them to Engineering according to hotel procedures Conduct pre-shift meetings Train housekeeping employees to achieve the standards of cleanliness in guests’ rooms Make recommendations and follow through on disciplinary action for assigned staff Respond to emergencies using information contained in SDS sheets. Keep SDS sheets current and readily available. Provide exceptional guest service for all requests by responding in a timely manner Inspect guest rooms, including VIP, vacant, occupied, and check-out rooms, to ensure the standards are being achieved by each employee Inspect public areas, lobby areas, hallways, storage closets, garbage rooms, offices, laundry rooms, lockers rooms, etc., to ensure cleanliness according to standards Assist in conducting monthly and quarterly Housekeeping department inventories Assist in maintaining required par level of all linen and guest supplies Balance and clear room status daily/nightly; compare the P.M. housekeeping report with the PMS room status report and resolve any discrepancies Monitor out-of-order, out-of-service, discrepant, and showrooms daily Monitor and direct progress of housekeepers and housemen in rooms that are undergoing deep cleaning. Participate in department meetings and quality check inspections Make sure floor storage areas and closets are kept in an orderly and clean fashion Handle/manage all lost and found items according to procedure Perform other reasonably assigned tasks Be a mentor, guide, trainer and champion for all Housekeeping team members Requirements Local candidates only U.S. Citizenship/Work Authorization required 2 years of Housekeeping Supervisory experience in a luxury hotel preferred Be able to lift 50 pounds without restrictions Candidates should be strong leaders, detail-oriented, and committed to providing exceptional customer service Knowledge of operational controls, budgeting, forecasting, and scheduling Strong oral and written communication skills Ability to train and develop team members Excellent organizational skills. Computer skills; strong working knowledge/capabilities with MS Office software and knowledge of PMS systems: Opera - Knowcross - Alice and InFor Working knowledge of Time & Attendance software Spanish speaking preferred, other languages very helpful Be able to speak, write and understand the primary language of the workplace Bi-lingual/Fluency in Spanish very helpful Job Type: Full-time Benefits: Dental insurance Health insurance Paid time off Vision insurance

A Global Asset Management firm is seeking a Hospitality Associate to create an outstanding day-to-day workplace experience for our New York City employees. You’ll own our pantries, common areas, and conference rooms, keeping them clean, stocked, and guest-ready throughout the business day. We’re looking for someone with a can-do attitude and a genuine service mindset, who believes no task is too small. Whether you’re early in your hospitality career or a seasoned pro, you’ll find a role where your work is visible and valued. Major Responsibilities: • Pantry & Amenity Management:, • Maintain kitchen and coffee bar areas, restock snacks and beverages, and track daily inventory, • Have pantries, kitchens, and common areas clean, stocked, and ready before employees arrive, • Monitor food and beverage usage and stay ahead of expiration dates on perishables, • Identify, track, and resolve issues that affect the employee experience, and keep your manager informed of issues and resolutions, • Set up and break down daily breakfast service, including receiving the caterer’s delivery, checking it against the order, and brewing and monitoring coffee throughout the day, • Restock pantries across multiple floors on a set schedule, run and empty pantry dishwashers, and complete a final walkthrough before the end of the day, • Coordinate group lunch orders: confirm participants, stay in close contact with vendors and delivery drivers, bring deliveries up to the office, and promptly notify employees of arrivals or any delays, • Log new deliveries and stock in the inventory system, note what needs to be ordered, and complete an in-depth weekly inventory check of stock pantries and refrigerators, • Meeting Support:, • Prepare conference rooms before executive meetings as-needed, arrange equipment/supplies, coordinate catering deliveries, and restore rooms promptly after use., • Set up for large events and town halls, including moving furniture and bringing in additional chairs as needed., • Employee & Visitor Experience:, • Greet employees as they arrive each day, ask for feedback, and keep common areas tidy., • Assist in welcoming candidates and VIP visitors, manage check-in procedures, issue visitor badges, and provide office orientation., • Facility & Vendor Coordination:, • Report maintenance and housekeeping issues to your manager., • Help coordinate with service vendors and escort as needed., • Complete a brief facilities check when opening the office each morning, and immediately escalate any issues with power, plumbing, or access control to facilities and security., • Respond to facility requests such as desk and door issues., • Keep copy rooms tidy and stocked with paper, and empty shred bins into secured shred containers for scheduled shredding service., • Administrative & Back-Up Support:, • Assist with incoming phone inquiries, mail/package sorting., • Provide cross-functional support for reception or office services teams., • Open and run the mailroom daily: receive and scan incoming mail and packages, sort and deliver them, unbox and organize office supplies, recycle packaging, and secure the mailroom at day’s end., • Handle outgoing mail and shipping, including applying postage, certified mail, and creating shipping labels and carrier pickups., • Qualifications:, • Customer service experience in hospitality (hotel, restaurant, corporate dining), or experience working in a corporate shared services role., • Exceptional interpersonal skills making great connections with employees., • Strong communication and problem-solving skills, and the ability to pivot quickly between tasks, • Experience using systems like Seamless, GrubHub and other delivery services., • Ability to stand and walk for extended periods and lift or move light office equipment up to 25-30 lbs, • What Success Looks Like:, • Contributing to the workplace culture and elevated daily experience., • A true ambassador of the organization for employees, executive management, and guests., • Consistently and proactively making improvements and adapt as needs and priorities change., • Ability to stock the kitchen efficiently and seamlessly pivot to assisting reception and welcome guests. We also offer eligible employees a benefits package that includes health insurance, life and disability insurance, retirement benefits, paid leave and other employee benefit programs, subject to applicable eligibility requirements and the terms of the relevant plans and policies. We anticipate the base salary of this role to be between $65,000.00-$85,000.00. In addition to a base salary, the successful candidate will also be eligible to receive a discretionary year-end bonus.