Bell Person/Bell Man-SHM
16 hours ago
Islandia
Job Description Key Responsibilities: • Communicates effectively and genuinely with guests, team members and other departments., • Always maintains a friendly and caring demeanor in a fast-paced environment., • Always maintains a professional image that falls within the hotel and company guidelines for appearance and dress., • Demonstrates teamwork by co-operating and assisting colleagues as needed., • Greets and welcomes every guest upon arrival., • Becomes informed of events/functions in the hotel during shifts., • Promotes hotel services, facilities and outlets, provide guest with information such as local attractions and directions to increase guest satisfaction., • Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring. Communicates to Management any problem, complaint or unhappy guest., • Is intuitive to guest needs, anticipates needs in job performance, being proactive instead of reactive., • Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards., • Stays current with developments in the hotel by reviewing the communication logbook each shift; updates logbook for next shifts as well as communicate effectively the policies and procedures to other team members of the hotel, • Has knowledge of and assist in all emergency procedures as required., • Attends all mandatory meetings and training classes., • Has knowledge of the names, titles and positions of key people within the hotel., • Has knowledge of the hotel surrounded area, such a pharmacy, theaters, Public Transportation, Retail, and Restaurants etc., • Completes all checklists as assigned., • Rooms guest using the bellman script for informing guest about the hotel and our facilities, • Delivers faxes, messages, packages and flowers for guests, and undertakes any other requests to ensure their comfort, • Observes any maintenance or housekeeping needs in corridors, lobby and guest rooms and reports needs to Front Office Supervisor, • Is aware of daily group arrivals and departures, • Ensures the efficient delivery and collection of group luggage, • Assists guests to bring luggage from room to hotel entrance, • Facilitates prompt check-out by assisting guests, • Other duties as assigned Qualifications: • Prior experience in customer service role, • Excellent communication and interpersonal skills, • Ability to lift and carry heavy luggage, • Friendly and professional demeanor, • Familiarity with local area attractions and restaurants