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Job Description Programming Coordinator Park Avenue Armory's Mission: Part American palace, part industrial shed, Park Avenue Armory is dedicated to supporting unconventional works in the visual and performing arts that need non-traditional spaces for their full realization, enabling artists to create and audiences to experience epic and adventurous presentations that cannot be mounted elsewhere in New York City. Job Description: The Programming Coordinator serves as a key executive and administrative partner to the Artistic Director and Senior Vice President and Chief Artistic Producer, providing high-level organizational support that enables artistic leadership to operate with maximum effectiveness. This role demands exceptional executive organizational skills, proactive problem-solving, and the ability to manage competing priorities with discretion and professionalism. The Programming Coordinator works closely across all departments to ensure seamless communication, administrative excellence, and timely completion of critical tasks. Due to the nature of this role and interaction with staff across the organization, this is a fully on-site role. Support for Artistic Leadership: • Maintain and monitor mail, contacts, and Artistic Director’s calendar, including scheduling, coordinating, and working with the Senior Vice President and Chief Artistic Producer to prioritize meetings., • Manage schedule for Senior Vice President and Chief Artistic Producer., • Coordinate and manage all travel logistics – both international and local., • Coordinate and manage all scheduling activities that pertain to Armory productions., • Provide updated travel and itineraries of Artistic Director to all parties., • Coordinate and manage New York housing and hotel logistics., • Maintain correspondence on behalf of the Artistic Director and Chief Artistic Producer., • Serve as a dedicated executive assistant to the Artistic Director during New York residencies, anticipating needs, managing day-of logistics, and ensuring all engagements run smoothly and on time. Support Programming Department: • Work with the Artistic Director and Chief Artistic Producer to maintain the department schedule including but not limited to the schedule of both Department Heads, travel booking and other assistance where required., • Process incoming programming-related invoices and communicate with finance to ensure timely payment., • Track and submit all credit card payments., • Prepare monthly expense reports and check requests., • Prepare and organize briefing materials, agendas, and presentations for executive meetings; record and distribute accurate meeting minutes and action items to ensure follow-through on key decisions., • Coordinate space usage between departments and attend weekly look-ahead meetings to resolve conflicts between programming events and other building activity., • Issue and track all dept. purchase orders., • Reconcile monthly department expenses for programming and artistic director’s office., • Maintain agreements with music licensing companies, ensuring ASCAP, BMI, and SESAC licenses and payments are up to date., • Act as the administrative “gatekeeper” of the Programming office to ensure and maintain the accuracy of key files. Organize the office including filing, archiving, and maintaining records, including creation of post-production informational binders., • Coordinate with in-house facilities, IT, and maintenance crew to prepare building spaces (meeting rooms, rehearsal rooms, dressing rooms, etc.) and ensure each program’s needs are met and on schedule. Support for Programming: • Provide production support to Recitals, Artist Studios, and Artist-in-Residence showings/events, occasionally in a stage management capacity as needed., • Book and manage all travel, transfers and accommodations for head house programming, • Create and send detailed Artist Welcome Pack, • Oversee logistical needs of the Armory’s Artist in Residence program, including scheduling bi-annual move-outs during major art show(s), and coordinating storage for Artists’ items during that time., • Create and distribute building IDs, signage, and security lists for all programming events., • Support on special projects as required. Minimum Requirements: A bachelor’s degree and a comprehensive understanding of a performing arts production environment are required. Ideal candidates are highly organized, detail-oriented, and driven by a desire to create order in complex, fast-moving environments. Candidates must be proactive self-starters who thrive under pressure, manage multiple competing priorities with calm efficiency, and consistently meet demanding deadlines. A minimum of two years of experience in Executive Assistance, Administrative Assistance, or artist services is required, with demonstrated ability to support senior leadership at an executive level. Candidates must possess excellent interpersonal and communication skills (both verbal and written), exceptional administrative and organizational judgment, discretion in handling confidential information, and proficiency in Microsoft Office, calendar and project management tools, budget tracking, and emerging AI platforms. Compensation: Salary range is $58,000 to $62,000 annually, commensurate with experience. This is an exempt position. APPLICATION PROCESS: Interested candidates should click "apply" and follow the instructions provided. All applicants must submit a resume and cover letter in a PDF or Word document. You will be prompted to upload documents during the application process.

Job Description OVERNIGHT COMMERCIAL CLEANING SUPERVISOR The Overnight Supervisor is responsible to supervise and inspect the work of assigned areas, kitchens, bars, patios, staircases and/or public areas to ensure product quality standards are met and that optimum service is provided to clients according to hotel and company business objectives during the overnight. Responsibilities: • Monitor and lead overnight team at various locations, • Train and supervise maintenance staff at the site, including night cleaners -- inspecting all areas and ensuring that standards are upheld., • Schedule routine cleaning and maintenance of all common areas, and as requested by the Property Managers., • Monitor the cleanliness of internal and external contractual obligations, • Monitor and operate cleaning equipment., • Cleaning and providing training with team members, • Ensure trash removal and maintain the organization of the trash area., • Assign projects to the overnight cleaning team, • Hands-on /working alongside team as necessary to complete tasks, • Communicate to the director of operations with updates, feedback, inventories, orders, and disciplinary action, • Travel between sites nightly, • Monitor and control schedules Knowledge and Skills: Knowledge of proper use of equipment, materials and supplies used in maintenance work as well Inventory mechanical/janitorial supplies Must have excellent internal and external customer service skills Ability to lead others and motivate people Hands on experience with cleaning techniques, shampoo machines, buffers/waxers, floor cleaning including stripping, cleaning and sanitizing of kitchens, restrooms, ansul systems Ability to work individually and as part of a team; an intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills Microsoft Office skills, i.e. Excel, Word plus Gmail, Google docs, Google calendar Excellent written and verbal communication skills Bi-lingual English/Spanish Must possess valid unrestricted US Drivers License Familiarity with driving in NYC metropolitan area Must be able to pass DMV background check Experience in Janitorial and Maintenance required. Requirements High school diploma or equivalent Minimum of 5 years experience in full-service hotels and full understanding of housekeeping and culinary cleaning standards Local candidates only U.S. Citizenship/Work Authorization required Five (5) years of supervisory experience Proven ability to effectively lead and manage the overall operation of the department budget and be able to control operating expenses, you must have intermediate to advanced knowledge of financial concepts, budgeting, and other accounting operations Be able to lift 50 pounds without restrictions Candidates should be strong leaders, detail-oriented, and committed to providing exceptional customer service Working conditions Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Additional physical & visual requirements: Identify and distinguish colors Stand for long periods of time Walk extended distances With fumes or airborne particles Near toxic or caustic chemicals Able to work overtime and irregular hours While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates. Equal Employment Opportunity employer. We are committed to extending equal opportunity in employment to all qualified candidates who can contribute to the diversity and excellence of our organization. We encourage applications from all qualified individuals without regard to race, color, religion, genetic information, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability or any other basis protected by applicable local, state or federal laws. Hiring is contingent on eligibility to work in the United States.

Job DescriptionWHO WE ARELindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”. Role Summary The Director, Corporate Development & M&A will partner with the SVP of Corporate Development & Strategy to identify, evaluate, negotiate, and execute acquisitions and strategic initiatives that strengthen Lindblad Expeditions' portfolio of experiential travel businesses. This role leads the end-to-end M&A process, develops acquisition strategy and pipeline, manages relationships with target companies and advisors, and serves as a key advisor to executive leadership on strategic investment opportunities. ESSENTIAL DUTIES M&A Strategy & Transaction Leadership • Lead acquisitions from sourcing through closing, including valuation, financial analysis, due diligence, transaction structuring, negotiation support, and integration planning., • Direct cross-functional diligence teams while managing external advisors including investment bankers, legal counsel, tax, and accounting firms., • Develop sophisticated financial models and investment analyses to support strategic decision making., • Ensure transactions remain on schedule, within budget, and aligned with strategic objectives. Pipeline Development & Relationship Management • Own the acquisition pipeline by identifying strategic opportunities across expedition travel and adjacent markets., • Develop and maintain relationships with target company executives, owners, investors, bankers, and industry partners to generate proprietary deal flow., • Continuously evaluate market trends, competitive dynamics, and strategic adjacencies. Executive & Board Communications • Lead development of investment memos, Board presentations, Executive Leadership Team materials, and strategic recommendations., • Present investment opportunities, financial analyses, risks, and recommendations to executive leadership. Strategic Partnership & Integration • Partner with Finance, Legal, Operations, Marine, Hotel, Sales, Marketing, and other business leaders throughout the transaction lifecycle., • Lead post-acquisition integration planning, synergy realization, and value capture initiatives. GENERAL QUALIFICATIONS Education & Experience • Bachelor's degree in Finance, Accounting, Economics, Business, or a related field. MBA strongly preferred., • 8–12+ years of progressive experience in Corporate Development, Investment Banking, Private Equity, Strategy Consulting, or a related M&A environment., • Demonstrated experience leading acquisitions from sourcing through closing, including valuation, due diligence, transaction structuring, and integration planning., • Advanced expertise in financial modeling, valuation methodologies, investment analysis, and capital allocation., • Proven experience managing cross-functional transaction teams and coordinating external advisors including investment bankers, legal counsel, tax, and accounting firms., • Strong strategic thinking with the ability to identify acquisition opportunities aligned to long-term business objectives., • Experience developing investment recommendations and presenting to executive leadership, investment committees, or Boards of Directors., • Excellent negotiation, influencing, and stakeholder management skills., • Proven ability to manage multiple complex transactions simultaneously., • Advanced proficiency in Microsoft Excel and PowerPoint. Preferred Experience • Experience leading Corporate Development within the travel, cruise, hospitality, leisure, or consumer services industries., • Experience developing acquisition strategy and generating proprietary deal flow., • Experience leading post-merger integration and synergy realization initiatives., • Existing network of investment bankers, private equity firms, founders, and strategic advisors., • Experience evaluating adjacent markets, vertical integration opportunities, and strategic partnerships., • MBA, CFA, CPA, or equivalent advanced financial credential.Bonus 15%Equity 5%OUR BENEFITS• Travel benefits for employees and their family • Voyage of Discovery trips for employees to travel as guests • Health insurance including Medical, Dental, Vision • 401(k) plan with employer match • Long-Term Disability, Life & AD&D Insurance• Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care • Pre-Tax Commuter Benefit • 7-8 Paid Holidays• 1 Floating Holiday Options • Up to 15 days of vacation (pro-rated per anniversary year)• Parental Leave• Sick/personal days per city & state ordinance• Pet Insurance discount Communication Skills Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor. PHYSICAL DEMANDS While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms. COMPENSATION STATEMENTLindblad Expeditions determines the pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living. For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay. EQUAL OPPORTUNITY EMPLOYER STATEMENTAt Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong. Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Project FIND’s mission is to provide low- and moderate-income and homeless seniors with the services and support they need to enrich their lives and live independently. Today Project FIND operates three supportive housing residences that are home to about 600 people and four senior centers with over 3,000 members. Our members and residents range from the healthy and active to the frail and homebound to the homeless. For all these men and women, Project FIND is a critical resource, providing housing, meals, and programs that help individuals navigate the challenges of aging by encouraging community engagement and healthy living. Please visit our website at: www.projectfind.org. Job Summary: The Service Coordinator will work with tenants, who are all older adults, at the Woodstock Hotel. The program provides case management services, information, referrals, counseling, housing assistance, and crisis intervention for clients and their families. The Service Coordinator is responsible for conducting detailed assessments to determine client needs and eligibility for services, engaging with clients to develop and implement a service plan and providing supportive case management and counseling on a regular, on-going basis. Responsibilities: • Conduct intake and assessment screening, assessing mental and physical health needs and supports, and financial eligibility for benefits, entitlements, conduct home and office and community visits to address unmet needs., • Implement constructive short and long-term interventions through counseling, education about counseling supports, case management, advocacy, referral for corollary services, long-term planning, and assistance with benefits., • In collaboration with Property Management assist with income affidavits, rental subsidy maintenance, housing applications and recertifications and assist in collecting rent as needed. Work closely with all departments within the agency, including property management, maintenance, housekeeping, and the Older Adult Center, to ensure comprehensive support for tenants. Additionally, be able to coordinate with collateral contacts, such as healthcare providers, home care agencies, family members and other formal and informal caregivers to promote tenants’ overall health, safety, and well-being. • Provide direct support and education to clients and their caregivers on topics that can help support aging in place, self-care, health and wellness and advance directive and end of life planning., • Facilitate groups using published curriculums on topics such as harm reduction, mindful living, stress reduction or financial management., • Provide timely documentation and maintenance of client files and progress notes., • Provide coverage for non-assigned program participants, as needed., • After six months, assist with training and support of new staff on essential job functions, as requested., • Perform other related tasks as requested or assigned. Qualifications: • Bachelor's degree or minimum of 2 years relevant experience strongly preferred. Licensed LMSW or LCSW preferred., • Commitment to Project FIND's mission., • Experience working with older adult populations and families preferred., • Bilingual language Spanish fluency preferred., • Ability to provide accurate and timely documentation required., • Time management skills to coordinate multiple responsibilities and services., • Ability to work independently and as part of a team, in both a home and office environment., • Maintain client and agency confidentiality., • Excellent interpersonal, public speaking, and written communication skills. Must be able to communicate effectively and appropriately with other team members, community agencies, and clients with diverse opinions, values, characteristics, and cultures., • Be skilled in conflict mediation/negotiation and have an assertive approach to problem solving., • Excellent oral and written communication skills., • Ability to utilize various computer programs, specifically Microsoft Word and Excel., • Be creative and flexible. Schedule: Monday - Friday, 9:00AM - 5:00PM Project FIND participates in E-Verify, which confirms employment authorization through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification. E-Verify is not used as a tool to pre-screen candidates.

Job DescriptionDescription: The Concierge serves as the guest's trusted resource throughout their stay, delivering personalized recommendations and arrangements that reflect the highest standards of hospitality. As a member of Les Clefs d'Or, the Concierge upholds the organization's global reputation for expertise, integrity, and exceptional service, drawing on an extensive network of local contacts and insider knowledge of New York City to anticipate and fulfill guest needs before they are asked. Requirements: • Active membership in Les Clefs d'Or USA preferred, • Minimum 3–5 years of concierge or luxury hospitality experience, ideally within a five-star hotel in New York City., • Extensive, up-to-date knowledge of New York City restaurants, attractions, transportation, and entertainment venues., • Established relationships with restaurants, venues, and service providers across the city., • Exceptional interpersonal and communication skills, with a polished, professional demeanor., • Discretion and sound judgment when handling confidential or sensitive guest information., • Ability to multitask and remain composed under pressure in a fast-paced environment., • Flexibility to work varying shifts, including evenings, weekends, and holidays., • Additional language proficiency is a plus., • Proficiency with hotel property management and concierge software systems.

Job DescriptionCompany Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description The Guest Experience Agent(Overnight Agent) serves as the heart of the guest journey, providing personalized, anticipatory, and detail-oriented service throughout every stage of the stay. Acting as a liaison between guests and all hotel departments, this role ensures that each interaction reflects Faena’s signature warmth, artistry, and commitment to excellence. The Guest Experience Agent manages pre-arrival coordination, in-stay engagement, and post-departure follow-up, curating memorable moments that transform a stay into a meaningful experience. This position requires exceptional emotional intelligence, communication skills, and a genuine passion for hospitality. This full-time position has hourly compensation of $36.00 an hour. DUTIES AND RESPONSIBILITIES Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge of all hotel guests, in-house groups, hotel extension numbers, all special requests (DND, screen calls, NRG, etc.), hours of operation of each outlet and features and services provided by the hotel. Assist with the immediate acknowledgement of all guests and assisting all guests throughout lobby and reception area with all requests (i.e. registration, check-out, special requests or preferences, itinerary, etc. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computer skills, including Word, Lotus, Excel, and Account Management software. Must have excellent interpersonal and sales-related skills. Must have exceptional organizational skills. Must be able to handle multiple tasks and projects daily. Must be able to work independently with little or no supervision. Document all guest complaints or problems; notify designated department/ personnel for resolving the situation; follow up to ensure completion and guest satisfaction. Accept, record and deliver wake-up calls. Respond to guest emails in a timely, professional, and service-oriented manner, ensuring accurate follow-up and resolution. Assist with in-room, property, or hotel tours as needed, delivering clear and engaging information aligned with brand standards. Provide callers with accurate information on hotel facilities and services. Accept and process all guest requests for screening calls, do not disturb, call forwarding, conference calls, non-registered guest, monitor telephone system problems and maintain log of such and assist in emergency situations as central communication center for hotel Qualifications Minimum 1–2 years of experience in a luxury hotel front desk or guest services position. Working knowledge of Opera PMS and related hotel management systems preferred. Fluent in English with exceptional verbal and written communication skills; additional languages are a plus. Familiarity with Forbes 5-Star service standards or equivalent luxury brand expectations. Strong understanding of hotel operations, room categories, reservation workflows, and guest privacy protocols. Proficient with Microsoft Office Suite and basic administrative tasks. Demonstrated ability to handle guest complaints, service recovery, and VIP protocols with discretion. High school diploma required; hospitality or business coursework preferred. SKILLS Exceptional interpersonal skills and emotional intelligence in high-pressure guest situations. Strong organizational abilities, with the capacity to manage multiple requests and tasks simultaneously. Detail-oriented with commitment to accurate data entry and guest record maintenance. Able to maintain a calm, polished demeanor in a busy, guest-facing environment. Technologically savvy and confident in using phones, office software, and internal communication tools. Adaptable, flexible, and willing to support other departments as needed. Service-oriented with a passion for delivering personalized luxury experiences. Strong emotional intelligence with the ability to read guest cues, anticipate needs, and adapt communication style accordingly. Proven service recovery skills, including the ability to resolve guest concerns efficiently while maintaining composure, professionalism, and brand integrity. PHYSICAL DEMANDS AND WORK ENVIRONMENT Endure various physical movements throughout the work areas Ability to move safely in uneven terrain or in confined spaces Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description SUMMARY: In this role, you will be responsible for delivering warm, efficient, and professional front desk service across all interactions, from check-in to check-out and every request in between. We are looking for individuals who are genuinely passionate about hospitality, thrive in a fast-paced environment, and take pride in making guests feel at home. RESPONSIBILITIES: Guest Check-In & Check-Out -Welcome all guests warmly upon arrival and execute smooth, accurate check-in and check-out procedures. -Verify guest identification, process payment methods, and issue room keys in accordance with hotel security policies. -Clearly communicate room types, rates, amenities, hotel policies, and local area information to guests. -Process early arrivals, late check-outs, room upgrades, and special requests in a professional and accommodating manner. Guest Relations & Service Excellence -Serve as the primary point of contact for all guest inquiries, requests, and concerns throughout the duration of their stay. -Resolve guest complaints promptly, empathetically, and effectively; escalate unresolved issues to the Manager on Duty when necessary. -Anticipate guest needs and deliver personalized service that exceeds expectations and drives positive reviews. -Respond to guest requests via phone, in-person, and internal messaging systems in a timely and courteous manner. -Promote hotel amenities, services, and local attractions to enhance the overall guest experience. Reservations & Property Management System -Create, modify, and cancel reservations accurately using the hotel’s property management system (PMS). -Process walk-in guests and manage room inventory to maximize occupancy and revenue. -Reconcile daily room status reports with Housekeeping and communicate discrepancies in a timely manner. -Post charges, apply adjustments, and complete end-of-shift cash and credit reconciliation with accuracy. -Run and distribute nightly reports as required by the General Manager or Front Desk Manager. Communication & Interdepartmental Coordination -Maintain clear and continuous communication with Housekeeping, Maintenance, and other departments to fulfill guest needs efficiently. -Log all guest requests, complaints, and notable incidents accurately in the shift communication log. -Relay accurate wake-up call schedules, do-not-disturb requests, and any special guest notes to relevant departments. -Support the Manager on Duty (MOD) by acting as a communication hub across all hotel departments during the shift. Safety, Security & Compliance -Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access. -Maintain a thorough knowledge of emergency procedures and respond calmly and effectively in the event of an emergency. -Adhere to all brand franchise standards, hotel policies, and applicable regulatory requirements at all times. -Report any suspicious activity, safety hazards, or maintenance issues to management immediately. -Ensure the front desk, lobby, and surrounding common areas are clean, organized, and presentable at all times. Administrative Duties -Complete all required shift paperwork, reports, and logs accurately and on time. -Handle incoming calls with a professional phone manner; direct calls to appropriate departments as needed. -Manage the receipt, secure storage, and proper logging of guest packages, mail, and lost-and-found items. -Assist with administrative tasks as assigned by the Front Desk Manager or General Manager. -Perform other duties as assigned, consistent with the responsibilities of this role. Physical Requirements This role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 25 lbs, and work in a lobby environment with varying noise levels. The Guest Service Agent must be able to work a flexible schedule including overnight shifts (Night Audit), weekends, and holidays as business needs require. M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department. M&R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Competitive wages for full time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Guest Services Agent/ Night Auditor Relief SUMMARY: In this role, you will be responsible for delivering warm, efficient, and professional front desk service across all interactions, from check-in to check-out and every request in between. We are looking for individuals who are genuinely passionate about hospitality, thrive in a fast-paced environment, and take pride in making guests feel at home. RESPONSIBILITIES: Guest Check-In & Check-Out -Welcome all guests warmly upon arrival and execute smooth, accurate check-in and check-out procedures. -Verify guest identification, process payment methods, and issue room keys in accordance with hotel security policies. -Clearly communicate room types, rates, amenities, hotel policies, and local area information to guests. -Process early arrivals, late check-outs, room upgrades, and special requests in a professional and accommodating manner. Guest Relations & Service Excellence -Serve as the primary point of contact for all guest inquiries, requests, and concerns throughout the duration of their stay. -Resolve guest complaints promptly, empathetically, and effectively; escalate unresolved issues to the Manager on Duty when necessary. -Anticipate guest needs and deliver personalized service that exceeds expectations and drives positive reviews. -Respond to guest requests via phone, in-person, and internal messaging systems in a timely and courteous manner. -Promote hotel amenities, services, and local attractions to enhance the overall guest experience. Reservations & Property Management System -Create, modify, and cancel reservations accurately using the hotel’s property management system (PMS). -Process walk-in guests and manage room inventory to maximize occupancy and revenue. -Reconcile daily room status reports with Housekeeping and communicate discrepancies in a timely manner. -Post charges, apply adjustments, and complete end-of-shift cash and credit reconciliation with accuracy. -Run and distribute nightly reports as required by the General Manager or Front Desk Manager. Communication & Interdepartmental Coordination -Maintain clear and continuous communication with Housekeeping, Maintenance, and other departments to fulfill guest needs efficiently. -Log all guest requests, complaints, and notable incidents accurately in the shift communication log. -Relay accurate wake-up call schedules, do-not-disturb requests, and any special guest notes to relevant departments. -Support the Manager on Duty (MOD) by acting as a communication hub across all hotel departments during the shift. Safety, Security & Compliance -Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access. -Maintain a thorough knowledge of emergency procedures and respond calmly and effectively in the event of an emergency. -Adhere to all brand franchise standards, hotel policies, and applicable regulatory requirements at all times. -Report any suspicious activity, safety hazards, or maintenance issues to management immediately. -Ensure the front desk, lobby, and surrounding common areas are clean, organized, and presentable at all times. Administrative Duties -Complete all required shift paperwork, reports, and logs accurately and on time. -Handle incoming calls with a professional phone manner; direct calls to appropriate departments as needed. -Manage the receipt, secure storage, and proper logging of guest packages, mail, and lost-and-found items. -Assist with administrative tasks as assigned by the Front Desk Manager or General Manager. -Perform other duties as assigned, consistent with the responsibilities of this role. Physical Requirements This role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 25 lbs, and work in a lobby environment with varying noise levels. The Guest Service Agent must be able to work a flexible schedule including overnight shifts (Night Audit), weekends, and holidays as business needs require. M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department. M&R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Description POSITION OVERVIEW: As a Concierge at The Pierre New York, A Taj Hotel, you will be the epitome of hospitality and service excellence. You will play a pivotal role in ensuring that our guests’ needs are not only met but exceeded, providing personalized assistance and recommendations to enhance their experience at our prestigious establishment. KEY RESPONSIBILITIES Serve as the primary point of contact for guests, warmly greeting them upon arrival and maintaining a professional demeanor throughout their stay. Anticipate guests' needs and proactively offer assistance to enhance their experience. Provide a wide range of concierge services, including restaurant reservations, transportation arrangements, theater ticket bookings, and tour recommendations. Utilize extensive knowledge of New York City to tailor recommendations and itineraries based on guests' preferences. Address guests' inquiries, requests, and concerns promptly and effectively, demonstrating empathy and resourcefulness. Maintain clear and concise communication with guests, colleagues, and other departments to ensure seamless coordination of services. Manage resources efficiently, including maintaining an up-to-date database of contacts, vendors, and local attractions. Collaborate with other hotel departments to ensure a cohesive guest experience and smooth operation of services. Stay updated on industry trends, local events, and attractions to continuously enhance service delivery. Supervise bell staff to ensure smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest requests. Provide accurate and expert information to guests in a courteous and professional manner. Take messages for in-house or arriving guests with accuracy and proper follow-up. Handle incoming and outgoing mail, packages, and emails accurately and timely. Establish close contacts with city activities providers to provide VIP information, ticketing, reservations, etc. Maintain knowledge of all hotel services, hours of operation, key personnel, and hotel policies. Keep management informed of any guest problems or complaints and actions taken. Assist in the reconciliation of charges originating from the Concierge Desk with accuracy. Display a high level of integrity and ethics at all times. Respond properly in any hotel emergency or safety situation. Perform other tasks or projects as assigned by hotel management or departmental management. QUALIFICATIONS and REQUIREMENTS: High school diploma or equivalent required. Additional education or certification in hospitality management or related field is a plus Minimum 2 years’ experience as a lobby level hotel Concierge in the luxury market and/ or related luxury experience. Exceptional interpersonal and communication skills, with fluency in English (additional languages are a plus Fluency in a language other than English strongly preferred. Ability to attend to detailed and meticulous guest requests. Utilization of hotel computer systems and phone systems effectively; prior knowledge of Microsoft Office, OPERA, ALICE, and digital platforms such as RESY, OpenTable, Seven Rooms, etc. a plus PHYSICAL REQUIREMENTS NOTE: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Position: *Standing/walking; forward bend, overhead reaching, kneeling to lift packages and suitcases Force: * Average package or suitcase: 25 lbs. *Heaviest package or suitcase: 50 lbs. *Scale: 25 lbs. Repetitions: * Lifting occurs 3-4 x hour x 8 hours/day *50 lbs. lifts occur occasionally *25-30 lbs. lift occur frequently *Standing/walking is continuous Sensory: *Good communication skills necessary (speech and hearing)

Job Description We are seeking a detail-oriented and dependable professional to oversee overnight front office operations and ensure a seamless guest experience during late-night and early-morning hours. In this role, you will support accurate financial reporting, guide on-duty team members, and help maintain a safe, organized, and welcoming environment for guests and staff. Responsibilities • Supervise overnight front desk operations and provide support to team members during the night shift., • Review daily financial activity, reconcile accounts, and prepare accurate audit reports., • Ensure the proper completion of guest check-ins, check-outs, and related billing procedures., • Monitor hotel activity and address guest concerns promptly and professionally., • Coordinate with other departments to support smooth daily transitions and operational continuity., • Verify that required reports, logs, and documentation are completed accurately and on time., • Help maintain security, safety, and compliance standards throughout the property., • Train, coach, and support team members in front office procedures and service expectations., • Escalate unusual situations, guest issues, or operational concerns to appropriate leadership when needed.Qualifications, • Previous experience in hotel front desk, night audit, guest services, or a similar hospitality role., • Demonstrated ability to manage financial reports, reconcile records, and work with high accuracy., • Strong customer service and communication skills., • Ability to lead by example and support team members in a fast-paced environment., • Comfort using property management systems, point-of-sale systems, and standard office software., • Excellent attention to detail, organization, and problem-solving skills., • Ability to work overnight hours, weekends, and holidays as needed.Preferred Qualifications, • Experience in a supervisory or lead role within hospitality operations., • Knowledge of hotel audit procedures, cash handling, and end-of-day reporting., • Familiarity with guest service best practices and conflict resolution.What We Offer, • A supportive and team-oriented work environment., • Opportunities to develop leadership and operational skills., • Competitive compensation and benefits, based on experience and location., • The chance to play a key role in delivering an exceptional guest experience.About the Role This position is ideal for someone who enjoys working independently, takes pride in accuracy and service, and can confidently oversee overnight operations. The successful candidate will help ensure that each day begins with a complete, accurate, and well-organized handoff.

Job DescriptionCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest. Job Description The Palm Court Guest Experience Agent’s primary responsibility is to improve the guests’ experience through diligent arrival preparation, the dining experience post visit and managing restaurant seating. We empower our agents to create relationships and use online resources to turn Moments into Memories. Reporting to the Palm Court Guest Experience Supervisor, the Palm Court Guest Experience agent is a key member of the Food and Beverage department and will support the department to achieve the departmental goals. The Palm Court Guest Experience Agent holds accountability for instilling consistency of hotel and Fairmont standards as well as generating and promoting ideas to enhance the Five Diamond / Five Star experience. This position will be driven by a commitment to be the most gracious in hospitality. Compensation: $37 per Hour RESPONSIBILITIES: • Consistently offer a professional, friendly greeting and engaging service, • Understand all colleagues’ tasks in the outlet, • Assist with booking, modifying and cancelling reservations, • Collect, file, distribute and answer to guest feedback and questions, • Have knowledge of all menu items, garnishes, contents and preparation methods, • Assist guests regarding food and beverage menu items in an informative and helpful way, • Build rapport with VIPs, distinguished visitors, encourage feedback throughout their experience, • Assist with maintaining menus, • Understand shift end reports in the outlet and the POS system, • Ensure all guest challenges are entered into their respective guest profiles in PMS for hotel guests and Restaurant seating software for both hotel and non-hotel guests, • Coat check responsibilities, • Follow outlet policies, procedures and service standards, • Follow all safety and sanitation policies when handling food and beverage, • Maintain regular attendance in compliance with Plaza and Fairmont Standards, as required by scheduling, which will vary according to the needs of the business, • Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient operations in all areas, • This position plays an important role in creating personalized and creative experiences for our guests to elevate their experience., • An eye for detail and strong organizational skills, • A talent for adjusting rapidly, effectively, and intelligently to changing circumstances, • Creative problem-solving abilities and passion for creativity, • Strong work ethic, with the ability to work independently and as a member of a team, • Coordinate with other Palm Court Guest Experience Agents and Food and Beverage Managers on specific the arrival, departure, and special needs of VIP dining guests., • Prepare VIP portfolios of Palm Court guests., • Create and leverage relationships with vendors (artists, florists, concierges, etc.) to assist in creating these moments, • Must be able to maintain the confidentiality of all guest and member information and pertinent hotel data, as well as the security of high-profile guests or members in accordance with hotel standards, • Must be able to meet deadlines and coordinate among departments the delivery of quality amenities to guests, • Manage day to day operations at each tea seating while not in the office, • Place pre-arrival calls as per the SOP to identify special requests and obtain arrival times, • Maintain database of guest preferences, habits, and special dates and encourage other employees to do so, • Assist with additional Food and Beverage tasks, as needed, • Understand and communicate promotions and enhancements effectively with colleagues, • Serve as general guest information source. Act as a salesperson for The Plaza and Fairmont Hotels & Resorts, • Maintain consistent and effective flow of communication between management and fellow colleagues., • Arrange for or purchase VIP gifts if required, • Actively participate in daily briefings and meetings, • Complete projects in a timely manner as required by the Palm Court Guest Experience Supervisor, F&B Managers, Assistant Director of F&B and Director of Food & Beverage, • Be able to participate proficiently in functions outside one’s department when called uponQualifications -Previous service experience is an asset -Previous Point of Sale System experience is an asset -Excellent communication and organizational skills -Strong interpersonal and problem solving abilities -Highly responsible & reliable -Ability to work well under pressure in a fast paced environment -Ability to work cohesively as part of a team -Ability to focus attention on guest needs, remaining calm and courteous at all times Physical Aspects of Position (include but are not limited to): -Constant standing and walking throughout shift -Occasional lifting and carrying up to 20 lbs -Occasional kneeling, pushing, pulling -Occasional ascending stairs and ramps Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionBenefits/Perks • Flexible Scheduling, • Career Advancement Opportunities, • Competitive CompensationJob Summary We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions. The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you! Responsibilities • Greet every guest with a smile, • Assist guests with the registration process, • Answer phone calls and take messages accurately, • Anticipate the needs of guests and build rapport, • Respond to guest concerns and resolve them appropriately, escalating to management when necessary, • Maintain accurate records of registration and payment information, • Ensure compliance with health and quality standardsQualifications, • High School Diploma/GED required, • Familiarity with hospitality industry standards, • Knowledge of front desk operations and procedures, • Proficient in English; knowledge of other languages is a plus, • Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations, • Ability to demonstrate genuine care for customers and employees, • Ability to work in a fast-paced environment

Job Description The Guest Relations Specialist position offers a unique opportunity for individuals seeking hands-on experience in the hospitality industry. Under the guidance of the Guest Relations Manager, the Guest Relations Agent will gain valuable insights into the world of guest relations, ensuring that every guest's stay is exceptional. This role provides a platform to learn, grow, and make a significant impact in the luxurious environment of the hotel. Objectives: Guest Satisfaction: Assist in providing a seamless and personalized experience to guests, aiming to exceed their expectations and ensure their satisfaction. Operational Systems: Computer skills to learn and navigate SAP to assist with room allocation, upgrade, updating notes. Operate email and manage the Guest Review Management (Review Pro) /Incident Software (HUB). Concierge Services: Assist guests in providing information, recommendations, and booking services for guests, ensuring they have access to the best local experiences. Communication: Speak with others using clear and professional language; answer telephones using appropriate etiquette. Enhance communication skills by interacting with guests, addressing their needs, and ensuring prompt resolution of any issues or concerns. Problem-Solving: Develop the ability to quickly identify and resolve guest complaints or issues to maintain a positive atmosphere. Cultural Awareness: Gain a deeper understanding of cultural sensitivities and expectations to ensure international guests feel comfortable and respected. VIP Services: Support the special needs of VIP guests, including creating VIP Arrivals list and arranging / assist with delivering amenities, reservations, and personal touches to create an unforgettable experience. Greeting VIP guests and serving as a point of contact for handling their needs throughout their stays. Property Knowledge: Acquire in-depth knowledge of the hotel's facilities, services, and local attractions to provide guests with accurate information. Team Collaboration: Work closely with various hotel departments, such as Front Office, Housekeeping, F&B, and Engineering to coordinate guest requests and ensure a seamless stay. Develop and maintain positive working relationships with others; support team to reach common goals.

Job Description Guest Service Agent and Night Audit Relief Pay Rate: $20/hr Location : Holiday Inn - Times Square 585 8th Ave, New York, NY 1001 SUMMARY: In this role, you will be responsible for delivering warm, efficient, and professional front desk service across all interactions, from check-in to check-out and every request in between. We are looking for individuals who are genuinely passionate about hospitality, thrive in a fast-paced environment, and take pride in making guests feel at home. RESPONSIBILITIES: Guest Check-In & Check-Out -Welcome all guests warmly upon arrival and execute smooth, accurate check-in and check-out procedures. -Verify guest identification, process payment methods, and issue room keys in accordance with hotel security policies. -Clearly communicate room types, rates, amenities, hotel policies, and local area information to guests. -Process early arrivals, late check-outs, room upgrades, and special requests in a professional and accommodating manner. Guest Relations & Service Excellence -Serve as the primary point of contact for all guest inquiries, requests, and concerns throughout the duration of their stay. -Resolve guest complaints promptly, empathetically, and effectively; escalate unresolved issues to the Manager on Duty when necessary. -Anticipate guest needs and deliver personalized service that exceeds expectations and drives positive reviews. -Respond to guest requests via phone, in-person, and internal messaging systems in a timely and courteous manner. -Promote hotel amenities, services, and local attractions to enhance the overall guest experience. Reservations & Property Management System -Create, modify, and cancel reservations accurately using the hotel’s property management system (PMS). -Process walk-in guests and manage room inventory to maximize occupancy and revenue. -Reconcile daily room status reports with Housekeeping and communicate discrepancies in a timely manner. -Post charges, apply adjustments, and complete end-of-shift cash and credit reconciliation with accuracy. -Run and distribute nightly reports as required by the General Manager or Front Desk Manager. Communication & Interdepartmental Coordination -Maintain clear and continuous communication with Housekeeping, Maintenance, and other departments to fulfill guest needs efficiently. -Log all guest requests, complaints, and notable incidents accurately in the shift communication log. -Relay accurate wake-up call schedules, do-not-disturb requests, and any special guest notes to relevant departments. -Support the Manager on Duty (MOD) by acting as a communication hub across all hotel departments during the shift. Safety, Security & Compliance -Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access. -Maintain a thorough knowledge of emergency procedures and respond calmly and effectively in the event of an emergency. -Adhere to all brand franchise standards, hotel policies, and applicable regulatory requirements at all times. -Report any suspicious activity, safety hazards, or maintenance issues to management immediately. -Ensure the front desk, lobby, and surrounding common areas are clean, organized, and presentable at all times. Administrative Duties -Complete all required shift paperwork, reports, and logs accurately and on time. -Handle incoming calls with a professional phone manner; direct calls to appropriate departments as needed. -Manage the receipt, secure storage, and proper logging of guest packages, mail, and lost-and-found items. -Assist with administrative tasks as assigned by the Front Desk Manager or General Manager. -Perform other duties as assigned, consistent with the responsibilities of this role. Physical Requirements This role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 25 lbs, and work in a lobby environment with varying noise levels. The Guest Service Agent must be able to work a flexible schedule including overnight shifts (Night Audit), weekends, and holidays as business needs require. M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department. M&R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job DescriptionCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest. Job Description The Palm Court Guest Experience Agent’s primary responsibility is to improve the guests’ experience through diligent arrival preparation, the dining experience post visit and managing restaurant seating. We empower our agents to create relationships and use online resources to turn Moments into Memories. Reporting to the Palm Court Guest Experience Supervisor, the Palm Court Guest Experience agent is a key member of the Food and Beverage department and will support the department to achieve the departmental goals. The Palm Court Guest Experience Agent holds accountability for instilling consistency of hotel and Fairmont standards as well as generating and promoting ideas to enhance the Five Diamond / Five Star experience. This position will be driven by a commitment to be the most gracious in hospitality. Compensation: $37 per Hour Temporary: This position is covering a medical leave and the duration is expected to be around one month, however it is subject to change RESPONSIBILITIES: • Consistently offer a professional, friendly greeting and engaging service, • Understand all colleagues’ tasks in the outlet, • Assist with booking, modifying and cancelling reservations, • Collect, file, distribute and answer to guest feedback and questions, • Have knowledge of all menu items, garnishes, contents and preparation methods, • Assist guests regarding food and beverage menu items in an informative and helpful way, • Build rapport with VIPs, distinguished visitors, encourage feedback throughout their experience, • Assist with maintaining menus, • Understand shift end reports in the outlet and the POS system, • Ensure all guest challenges are entered into their respective guest profiles in PMS for hotel guests and Restaurant seating software for both hotel and non-hotel guests, • Coat check responsibilities, • Follow outlet policies, procedures and service standards, • Follow all safety and sanitation policies when handling food and beverage, • Maintain regular attendance in compliance with Plaza and Fairmont Standards, as required by scheduling, which will vary according to the needs of the business, • Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient operations in all areas, • This position plays an important role in creating personalized and creative experiences for our guests to elevate their experience., • An eye for detail and strong organizational skills, • A talent for adjusting rapidly, effectively, and intelligently to changing circumstances, • Creative problem-solving abilities and passion for creativity, • Strong work ethic, with the ability to work independently and as a member of a team, • Coordinate with other Palm Court Guest Experience Agents and Food and Beverage Managers on specific the arrival, departure, and special needs of VIP dining guests., • Prepare VIP portfolios of Palm Court guests., • Create and leverage relationships with vendors (artists, florists, concierges, etc.) to assist in creating these moments, • Must be able to maintain the confidentiality of all guest and member information and pertinent hotel data, as well as the security of high-profile guests or members in accordance with hotel standards, • Must be able to meet deadlines and coordinate among departments the delivery of quality amenities to guests, • Manage day to day operations at each tea seating while not in the office, • Place pre-arrival calls as per the SOP to identify special requests and obtain arrival times, • Maintain database of guest preferences, habits, and special dates and encourage other employees to do so, • Assist with additional Food and Beverage tasks, as needed, • Understand and communicate promotions and enhancements effectively with colleagues, • Serve as general guest information source. Act as a salesperson for The Plaza and Fairmont Hotels & Resorts, • Maintain consistent and effective flow of communication between management and fellow colleagues., • Arrange for or purchase VIP gifts if required, • Actively participate in daily briefings and meetings, • Complete projects in a timely manner as required by the Palm Court Guest Experience Supervisor, F&B Managers, Assistant Director of F&B and Director of Food & Beverage, • Be able to participate proficiently in functions outside one’s department when called uponQualifications -Previous service experience is an asset -Previous Point of Sale System experience is an asset -Excellent communication and organizational skills -Strong interpersonal and problem solving abilities -Highly responsible & reliable -Ability to work well under pressure in a fast paced environment -Ability to work cohesively as part of a team -Ability to focus attention on guest needs, remaining calm and courteous at all times Physical Aspects of Position (include but are not limited to): -Constant standing and walking throughout shift -Occasional lifting and carrying up to 20 lbs -Occasional kneeling, pushing, pulling -Occasional ascending stairs and ramps Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionBenefits: • 401(k) matching, • Employee discounts, • Flexible schedule Benefits/Perks • Flexible Scheduling, • Career Advancement Opportunities, • Competitive CompensationJob Summary We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions. The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you! Responsibilities • Greet every guest with a smile, • Assist guests with the registration process, • Answer phone calls and take messages accurately, • Anticipate the needs of guests and build rapport, • Respond to guest concerns and resolve them appropriately, escalating to management when necessary, • Maintain accurate records of registration and payment information, • Ensure compliance with health and quality standardsQualifications, • High School Diploma/GED required, • Familiarity with hospitality industry standards, • Knowledge of front desk operations and procedures, • Proficient in English; knowledge of other languages is a plus, • Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations, • Ability to demonstrate genuine care for customers and employees, • Ability to work in a fast-paced environment

Job Description Role Summary At Firmdale Hotels, exceptional hospitality is at the heart of everything we do. We are looking for a confident and commercially minded Food & Beverage Administrative Coordinator to support revenue generation across our restaurants and events spaces while delivering a seamless and personalized guest experience. This role is integral to the success of our Food & Beverage operations, acting as a key point of contact for restaurant and event enquiries. Through thoughtful communication, attention to detail, and proactive coordination, you will help convert enquiries into confirmed bookings, maximize covers and event spend, and support the wider Food & Beverage and Events teams. Department: Food & Beverage Reporting to: Food & Beverage Manager Key Responsibilities Guest Experience & Revenue Generation • Proactively convert event enquiries into semi-private or exclusive restaurant dining experiences, • Manage and convert Food & Beverage reservations and event enquiries via phone and email, ensuring all interactions reflect warm and engaging service style in line with Firmdale standards of operation, • Maximize revenue through effective table management, timings of reservations, menu upselling, and prioritizing high-value and repeat guests, • Identify and communicate potential sales opportunities and qualified leads to the Sales & Events team Administration & Operational Support • Maintain accurate and detailed booking records across all reservation systems, • Assist in preparing sales, reservations, and performance reports to support forecasting and business planning, • Ensure clear and consistent communication across Food & Beverage, Events, Kitchen, Front Office, and other hotel departments, • Provide administrative support to Food & Beverage Managers and Supervisors, including GM reports, menu development and formatting, • Support restaurant host teams and service operations during peak periods, acting as a liaison to ensure booking guidelines are followed Skills & Experience • Previous experience in hospitality reservations, events coordination, or sales support, ideally within a luxury or lifestyle hotel environment, • Strong commercial awareness with the ability to confidently convert enquiries into bookings, • A warm, professional, and engaging communication style with excellent phone and email etiquette, • Highly organized with exceptional attention to detail and a proactive approach, • Competent in Microsoft Office, particularly Excel; experience with OpenTable, POS systems, Opera and/or Delphi is advantageous, • Flexible, collaborative, and guest-focused, with a genuine passion for hospitality Why Join Firmdale Hotels • A varied and rewarding role with a direct impact on Food & Beverage and Events revenue, • The opportunity to work with distinctive restaurants, beautifully designed spaces, and a loyal guest following, • Exposure to high-profile events and premium hospitality experiences, • Ongoing training and development within an award-winning, people-focused luxury hotel group

Job Description Guest Service Agent- SpringHill Suites Times SQ SUMMARY: In this role, you will be responsible for delivering warm, efficient, and professional front desk service across all interactions, from check-in to check-out and every request in between. We are looking for individuals who are genuinely passionate about hospitality, thrive in a fast-paced environment, and take pride in making guests feel at home. RESPONSIBILITIES: Guest Check-In & Check-Out -Welcome all guests warmly upon arrival and execute smooth, accurate check-in and check-out procedures. -Verify guest identification, process payment methods, and issue room keys in accordance with hotel security policies. -Clearly communicate room types, rates, amenities, hotel policies, and local area information to guests. -Process early arrivals, late check-outs, room upgrades, and special requests in a professional and accommodating manner. Guest Relations & Service Excellence -Serve as the primary point of contact for all guest inquiries, requests, and concerns throughout the duration of their stay. -Resolve guest complaints promptly, empathetically, and effectively; escalate unresolved issues to the Manager on Duty when necessary. -Anticipate guest needs and deliver personalized service that exceeds expectations and drives positive reviews. -Respond to guest requests via phone, in-person, and internal messaging systems in a timely and courteous manner. -Promote hotel amenities, services, and local attractions to enhance the overall guest experience. Reservations & Property Management System -Create, modify, and cancel reservations accurately using the hotel’s property management system (PMS). -Process walk-in guests and manage room inventory to maximize occupancy and revenue. -Reconcile daily room status reports with Housekeeping and communicate discrepancies in a timely manner. -Post charges, apply adjustments, and complete end-of-shift cash and credit reconciliation with accuracy. -Run and distribute nightly reports as required by the General Manager or Front Desk Manager. Communication & Interdepartmental Coordination -Maintain clear and continuous communication with Housekeeping, Maintenance, and other departments to fulfill guest needs efficiently. -Log all guest requests, complaints, and notable incidents accurately in the shift communication log. -Relay accurate wake-up call schedules, do-not-disturb requests, and any special guest notes to relevant departments. -Support the Manager on Duty (MOD) by acting as a communication hub across all hotel departments during the shift. Safety, Security & Compliance -Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access. -Maintain a thorough knowledge of emergency procedures and respond calmly and effectively in the event of an emergency. -Adhere to all brand franchise standards, hotel policies, and applicable regulatory requirements at all times. -Report any suspicious activity, safety hazards, or maintenance issues to management immediately. -Ensure the front desk, lobby, and surrounding common areas are clean, organized, and presentable at all times. Administrative Duties -Complete all required shift paperwork, reports, and logs accurately and on time. -Handle incoming calls with a professional phone manner; direct calls to appropriate departments as needed. -Manage the receipt, secure storage, and proper logging of guest packages, mail, and lost-and-found items. -Assist with administrative tasks as assigned by the Front Desk Manager or General Manager. -Perform other duties as assigned, consistent with the responsibilities of this role. Physical Requirements This role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 25 lbs, and work in a lobby environment with varying noise levels. The Guest Service Agent must be able to work a flexible schedule including overnight shifts (Night Audit), weekends, and holidays as business needs require. M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department. M&R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Description Location: New York, NY Employment Type: Full-Time Compensation: $80,000 – $85,000 (Salary) Experience Required: 2+ years (Supervisory level preferred) About the Opportunity We are supporting a luxury, ingredient-driven Italian restaurant located within a premier hospitality environment in New York City. This is an exciting opportunity for a Sous Chef who thrives in a high-standard, open-kitchen setting and is passionate about seasonal Italian cuisine, leadership, and culinary excellence. This role plays a key leadership position within the kitchen, supporting senior culinary leadership while helping drive consistency, quality, and team culture. Key Responsibilities • Support the Chef de Cuisine and senior culinary leaders in all kitchen operations, • Lead and supervise daily kitchen execution to ensure exceptional food quality and consistency, • Assist with menu development, recipe execution, and item costing, • Oversee mise en place, station readiness, and service execution, • Maintain strict food safety, sanitation, and temperature control standards, • Train, coach, and mentor line cooks and junior kitchen staff, • Conduct random sanitation and temperature checks throughout service, • Accept or reject ingredients from suppliers based on quality standards, • Ensure proper storage, labeling, rotation, and dating of all products, • Maintain a clean, organized, and professional open-kitchen environment, • Coordinate closely with service leadership to support smooth service flow, • Assist with prep lists, freezer pulls, and end-of-shift kitchen breakdown, • Uphold company policies, procedures, and professional standards Required Experience & Qualifications • Culinary degree or apprenticeship preferred, • Minimum 2 years in a supervisory role within a luxury restaurant or hotel setting, • Strong leadership, communication, and coaching skills, • High attention to detail and quality control, • Ability to manage multiple tasks in a fast-paced environment, • Comfortable working long shifts, weekends, nights, and holidays, • Ability to stand for extended periods and lift up to 30 lbs, • NYC Food Handlers Card / Department of Health certification required, • Multi-lingual skills are a plus Compensation & Benefits • Salary: $80,000 – $85,000 annually, • Health, Dental, and Vision Insurance, • Paid Time Off (PTO), • 401(k), • Commuter Benefits, • Dining Discounts Ideal Candidate Profile This role is ideal for a Sous Chef who: • Enjoys hands-on leadership in a visible kitchen environment, • Values seasonal, ingredient-focused Italian cuisine, • Thrives in a luxury hospitality culture, • Leads with professionalism, consistency, and calm under pressure, • Is passionate about mentoring and team development\nCompany Description The Restaurant Zone is a leading hospitality recruitment agency specializing in connecting top-tier talent with restaurants, hotels, and hospitality groups across the United States. We partner with growing brands and established operators to deliver high-quality candidates for management, executive, and specialized roles. Our team combines industry expertise, a vast candidate network, and a results-driven approach to help businesses build strong, reliable teams. At The Restaurant Zone, we focus on speed, quality, and long-term fit—ensuring both clients and candidates succeed. The Restaurant Zone is a leading hospitality recruitment agency specializing in connecting top-tier talent with restaurants, hotels, and hospitality groups across the United States. We partner with growing brands and established operators to deliver high-quality candidates for management, executive, and specialized roles. Our team combines industry expertise, a vast candidate network, and a results-driven approach to help businesses build strong, reliable teams. At The Restaurant Zone, we focus on speed, quality, and long-term fit—ensuring both clients and candidates succeed.

Job Description ABOUT BATHHOUSE Bathhouse is where the sauna meets the social scene. Thermal pools, steam rooms, and elite hands-on treatments — all in a sleek, high-energy space. We're the intersection of wellness and social. Equal parts sanctuary and scene. We build spaces where anyone, with any body, can show up and feel better leaving than they arrived. JOB DESCRIPTION Bathhouse is seeking a knowledgeable, safety-minded, and detail-oriented Pool Technician to help maintain the health, cleanliness, and functionality of our thermal pools and water systems. This role is essential to delivering a safe, elevated guest experience and ensuring our facilities operate smoothly every day. The Pool Technician will monitor water quality, perform routine maintenance, troubleshoot equipment issues, and work closely with operations and facilities teams to uphold Bathhouse standards. RESPONSIBILITES • Perform daily water testing and log all readings accurately., • Balance water chemistry (chlorine, pH, alkalinity, etc.) according to established standards., • Inspect pumps, filters, heaters, dosing systems, and related equipment., • Perform routine cleaning of pools, drains, filters, and mechanical rooms., • Identify and troubleshoot issues quickly; escalate repairs when needed., • Conduct preventative maintenance on pool systems and associated equipment., • Maintain accurate maintenance records and service logs., • Ensure compliance with health and safety regulations at all times., • Respond to operational issues or guest-impacting concerns promptly., • Collaborate with facilities, lifeguard/wet area teams, and management to resolve issues and plan maintenance. QUALIFICATIONS • 2+ years of experience working with pools, spas, aquatic facilities, or similar environments., • Strong understanding of pool chemistry, filtration systems, pumps, and heaters., • Certified Pool Operator (CPO)., • Experience working in hospitality, spa, hotel, or fitness environments is a plus., • Detail-oriented, organized, and proactive about identifying issues early., • Comfortable working independently and collaborating across departments., • Ability to lift 50+ lbs and perform physical tasks as needed., • Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays. COMPENSATION & BENEFITS • Hourly Rate: $30 - $32/hour., • Medical, Vision, and Dental insurance available for full-time employees., • Complimentary unlimited admission to Bathhouse., • Three "Plus One" guest passes per month., • 50% discount on services, retail products, and restaurant offerings.

Job Description Pay: $24.00 - $26.00 per hour Job description: Overview We are seeking a dedicated and professional Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our clients and guests, providing exceptional customer service and support. This role requires strong organizational skills, proficiency in office management, and the ability to handle multiple tasks efficiently in a fast-paced environment. Bilingual candidates are encouraged to apply as we value diverse communication skills. Responsibilities • Greet and assist clients and guests upon arrival, ensuring a welcoming atmosphere., • Manage multi-line phone systems, directing calls appropriately while maintaining excellent phone etiquette., • Perform data entry tasks, including updating client information and maintaining accurate records., • Handle filing and organization of documents to ensure efficient office operations., • Provide administrative support, including calendar management for appointments and meetings., • Utilize Microsoft Office and Google Workspace for various clerical tasks such as typing, proofreading, and creating documents., • Assist with bookkeeping tasks as needed, ensuring accurate financial records are maintained., • Offer customer support by addressing inquiries and resolving issues promptly., • Collaborate with other staff members to ensure smooth office operations and excellent service delivery. Qualifications • Proven experience in front desk or office management roles is preferred., • Strong customer service skills with a focus on client satisfaction., • Excellent computer skills with a high level of computer literacy; experience with Microsoft Office and Google Workspace is essential., • Strong organizational skills with the ability to manage time effectively and prioritize tasks efficiently., • Experience in clerical roles, including data entry, filing, and administrative duties., • Bilingual abilities (Portuguese) are highly desirable to enhance communication with diverse clientele., • Previous experience in a hotel is advantageous but not required., • Personal assistant experience is a plus, showcasing versatility in handling various responsibilities. Join our team as a Front Desk Agent where you can make a significant impact by providing outstanding service while developing your professional skills in an engaging environment! Job Type: Full-time Benefits: • 401(k), • Dental insurance, • Health insurance, • Paid time off, • Vision insurance Work Location: In person Time of work will be 7AM-2:30PM // 11AM-7:30PM // 2:30PM-11:15PM

Job Description ABOUT BATHHOUSE Bathhouse is where the sauna meets the social scene. Thermal pools, steam rooms, and elite hands-on treatments — all in a sleek, high-energy space. We're the intersection of wellness and social. Equal parts sanctuary and scene. We build spaces where anyone, with any body, can show up and feel better leaving than they arrived. JOB DESCRIPTION Bathhouse is seeking a thoughtful and experienced Shift Manager to help oversee the operations of the facility. This role includes day-to-day oversight of multiple departments — including guest services, amenities, therapies, restaurant, and housekeeping — ensuring everything runs smoothly and consistently throughout the shift. The Shift Manager leads and supports the team on the floor, ensures that service standards are upheld, and helps create a positive experience for both guests and employees. The role reports to the General Manager. RESPONSIBILITIES • Manage daily floor operations across all departments to ensure smooth, safe, and efficient service flow., • Be a visible leader on the floor — support the team and resolve issues in real time., • Direct the work of daily staff and ensure that they are consistently meeting service standards so that every guest has a warm, seamless experience., • Open and/or close the facility, including cash handling, walk-throughs, checklists, and reporting., • Oversee department leads and support them on various tasks such as scheduling, labor management, and break coverage to stay within targets., • Monitor cleanliness, safety, and maintenance needs; escalate and follow up on issues promptly., • Handle guest questions, feedback, and complaints with professionalism and care — turn moments of friction into recovery opportunities., • Create and maintain written protocols and training procedures in accordance with our Culture of Documentation (CoD), • Coach team members during shifts — provide real-time feedback, guidance, and encouragement., • Help interview, hire, onboard, and train new team members, reinforcing culture, systems, and expectations., • Maintain awareness of inventory levels for key areas and communicate needs to the appropriate teams., • Partner with the GM to provide team member feedback and evaluation, and if necessary, discipline., • Prepare and submit end-of-shift notes, incident logs, and updates so the next team is set up for success., • Support health, safety, and compliance standards — ensure policies are followed at all times. QUALIFICATIONS • 2–4+ years of experience in hospitality, wellness, spa, fitness, hotel, restaurant, or retail leadership., • Experience supervising and managing teams during active shifts (opening, closing, floor management, or similar)., • Strong people leadership skills — able to motivate, support, and hold teams accountable., • Calm under pressure, with excellent problem-solving and decision-making skills., • Comfortable being highly visible on the floor as needed., • Proven ability to handle guest issues with empathy, composure, and follow-through., • Familiarity with scheduling, labor management, and daily reporting preferred., • Comfortable using POS systems, scheduling tools, and basic Google/Office tools., • Organized and detail-oriented, with the ability to manage multiple priorities at once., • Commitment to cleanliness, safety, and operational standards., • Able to work evenings, weekends, and holidays as needed., • Ability to stand/walk for extended periods and lift up to ~25–30 lbs as needed. COMPENSATION & BENEFITS • Total compensation: $67,000 + monthly bonus, • Medical, Vision, and Dental insurance available for full-time employees., • Complimentary unlimited admission to Bathhouse., • Three "Plus One" guest passes per month., • 50% discount on services, retail products, and restaurant offerings.

Job Description Pay: $25.00 - $28.00 per hour Job description: Job Details: We are seeking a detail-oriented and proactive Night Auditor to join our team. As the Night Auditor, you will be responsible for overseeing the nightly operations of the hotel, ensuring accurate financial reporting, and providing exceptional customer service to our guests during the overnight shift. Key Responsibilities: • Financial Reconciliation: Perform daily financial audits, including balancing revenue and accounts, verifying all transactions, and preparing financial reports for management., • Guest Services: Provide excellent customer service to guests, addressing inquiries, resolving issues, and assisting with check-ins and check-outs., • Record Keeping: Maintain accurate records of guest accounts, room availability, and financial transactions in accordance with hotel policies., • Night Operations Management: Monitor security and safety protocols, ensuring a safe environment for guests and staff during overnight hours., • Communication: Relay pertinent information to management and other departments, including any guest feedback or operational issues., • Inventory Management: Conduct inventory checks and manage supplies to ensure proper stock levels are maintained., • Assist with Administrative Tasks: Help with administrative duties as required, including data entry and filing. Qualifications: • High school diploma or equivalent; a degree in hospitality or related field is a plus., • Previous experience in a hotel front desk or accounting role preferred., • Strong numerical skills and attention to detail., • Excellent communication and interpersonal skills., • Proficiency in hotel management software and Microsoft Office., • Ability to work independently and handle multiple tasks in a fast-paced environment., • Flexibility to work overnight shifts, weekends, and holidays as needed. Job Type: Full-time Benefits: • 401(k), • Dental insurance, • Health insurance, • Paid time off, • Vision insurance Work Location: In person

Job Description Lobby Concierge / Front Desk Associate (All Shifts) Brodsky Organization – Luxury Residential New York, NY Position Overview The Brodsky Organization is seeking experienced, highly polished Lobby Staff to join our team at one of our premier luxury high-rise residential properties in New York City. The Lobby Staff Member is the first point of contact for residents and visitors. The ideal candidate delivers exceptional service, anticipates resident needs, and maintains a professional presence at all times. This position requires prior experience in luxury residential or hospitality environments. Key Responsibilities • Provide a warm, professional welcome to residents, guests, and vendors, ensuring a seamless arrival experience., • Manage front desk operations, including phones, inquiries, and resident requests., • Monitor lobby activity, visitor access, and maintain accurate logs in accordance with building security procedures., • Opening the door for residents and guests and assisting with packages or luggage., • Receive, log, and distribute packages., • Enforce house rules and support management with resident and vendor matters, • Respond to and resolve resident concerns promptly and professionally. Qualifications • Experience in luxury residential, hotel, or high-end hospitality environments required, • Exceptional customer service and interpersonal skills with a polished, professional demeanor, • Experience with Microsoft Office and BuildingLink or similar property management systems preferred, • Flexible availability to workday, evening, and overnight shifts, including weekends and holidays. Compensation • $22.00 - $30.77 per hour, commensurate with experience and 32BJ wage rates Benefits as offered by 32BJ Ideal Candidate • Experienced in Luxury Residential coop/Condo lobby operations, • Polished and service-focused with strong attention to detail, • Proactive and intuitive—anticipates needs before they are asked, • Reliable, discreet, and highly professional, • Committed to delivering a consistently exceptional resident experience

Job DescriptionCompany Description: WORLD SPA is a Brand New Spa & Restaurant concept in Brooklyn, NY. We are seeking talented, dedicated, and enthusiastic team members to become part of the Grand Opening of New York City’s premiere, largest, and most diverse Spa Destination in a class by itself located in the heart of Brooklyn. This is a great opportunity to become a part of a one-of-a-kind project with a culture that will enable you to grow and make a difference. If you are passionate about what you do, hungry for success, growth and ability to make an impact, apply today! WORLD SPA offers a global, authentic, and unmatched spa experience by preserving ancient practices and uniting various culturally authentic sauna, bathing, and spa treatments in one destination. World SPA creates an environment that inspires the imagination and provides distinctive sensory experiences to our guests. Our goal is to consistently exceed guest expectations by anticipating their needs and desires and offering them an unparalleled experience. WORLD SPA features multiple world-class dining venues. REN is a fine dining, full service restaurant in collaboration with Michelin Star Chef Shaun Hergatt. REN means “pure” in Nordic and represents a familiar, clear, everyday restaurant concept with international specialties masterfully created from the best natural ingredients. REN feels upscale, but comfortable. WORLD SPA LOUNGE, which is a 250 seat restaurant and is the most fast paced of all is located within the Spa area, where guests can either enjoy a cup of artisanal tea, crafted cocktail, fresh sushi and small plates in between experiencing multitude of Spa rooms and saunas or can reserve a cabana for a full on feast or celebration. World Spa Lounge offerings represent the same regions as the Spa: Eastern European, Mediterranean, Asian and American. World Spa Lounge feels casual and unpretentious still offering the highest quality of food & beverages and friendly, attentive service. BIRCH&OAK is a VIP area with its own Bar and Restaurant, outdoor terrace that can be enjoyed by the Members during their Spa visit or on its own. In addition to the three dining venues, World Spa features 2 exclusive Private Rooms that have their own sauna for groups of 22 and 15 guests. Position Summary: Guest Ambassadors communicate with guests looking to make or cancel reservations. They greet guests on arrival, direct them to where they need to be, issue wristbands, and collect payment information. Essential Duties and Responsibilities: Accurately book, change and cancel spa appointments. Acknowledge and greet everyone who enters and leaves the spa. Ensure that the check-in, check-out and payment process is handled in accordance with company policy. Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation. Utilize spa computers with skill and proficiency; document guest information in electronic record as directed. Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available. Maintain eye contact when addressing external and internal guests; develop professional and personalized relationships with regular guests. Handle guests’ questions and concerns promptly, professionally and courteously. Maintain complete confidentiality in all guest matters in accordance with company policy; Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. Maintain a clean, safe, fully stocked and well organized work area. Ensure adequate stock of supplies and equipment; inform management when stock is low. Must be able to work without constant direct supervision and remain at assigned post for extended periods of time. Maintain a positive attitude and contribute toward a quality work environment. Regularly attend, participate in and support training and staff meetings for the spa. Communicate to management any and all occurrences involving staff or guests in the spa that require attention. Perform other duties as assigned by Management. Skills, Abilities and Experience: Minimum of 3 years’ of experience as a Front Desk personnel or as Customer Service Representative OR Minimum of 3 year of employment within a Hotel environment or Spa Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team. The World Spa, LLC. is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #ZR

Job Description POSITION OVERVIEW: The Magic Table Server delivers an interactive, elevated guest experience in a high-profile, immersive dining environment. This role requires engaging guests proactively, delivering impeccable service, and supporting the concept’s dynamic and creative vision. KEY RESPONSIBILITIES • Greet and engage guests warmly and enthusiastically., • Present and describe menu items professionally and clearly., • Take accurate food and beverage orders and ensure timely delivery, • Anticipated guest needs and provide creative, personalized service., • Collaborate with the team for a smooth, high-energy service., • Follow hotel and union policies, including safety, hygiene, and service standards, • Participate in concept-specific trainings and briefings., • The ability to recognize and address potentially intoxicated, disruptive or undesirable guests., • The ability to respond properly in any hotel emergency or safety situation., • The ability to perform other tasks or projects as assigned by hotel management and staff. Additional Key Responsibilities • The ability to deliver food and beverage items from the kitchen to the guest’s table in a timely and efficient manner. QUALIFICATIONS and REQUIREMENTS: • Previous find dining or high-profile guest service experience preferred., • 1-2 years of food and beverage service experience., • Excellent knowledge of food, preparation, and wines., • Strong verbal communication and interpersonal skills., • Ability to engage guests dynamically and interactively., • Excellent teamwork and collaboration., • Ability to remain composed under pressure., • Reading, writing and oral proficiency in the English language PHYSICAL REQUIREMENTS NOTE: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Position: • Standing and walking, • Lifting plates, punchbowl, some furniture, • Carrying, • Push/Pull food carts, • Sitting, • Partial forward bend, • Repetitive static elbow flexion Force: • 60 lbs Punchbowl (carried by 2), • 35 lb Tables, • 2-3 plates of food at one time (10-15 lbs) Repetitions: • Walking: continuous at high speed, • Carrying 35 lbs tables approximately 100 feet several times a day, • Carrying plates: very repetitive, • Carrying 60 lb Punch bowl 2 x day, • Push/pull food carts: very repetitive, • Help houseperson/busperson move furniture and arrange buffet 2-3 x week, • Sit down: 15 minutes per shift for briefing Sensory: • Sight, speech, and hearing for communication with guests.

Job Description SERVER- GJELINA NYC Cash Wage: $11.00 per hour Tip Credit: $5.50 minimum per hour, based on tips received Total Minimum Compensation: $16.50 per hour ABOUT US: We define hospitality as 'warmth to strangers' and believe it has a place in any business and across all positions. We are a group who are interested in creating diverse hospitality experiences - whether a hotel, a pizza slice shop, a grocer, flower shop, home goods store, bakery, or restaurant - we are passionate about it all. Regardless of whether your position is in retail, wholesale, maintenance, driving, events, design, accounting, HR or food & beverage - we enjoy working with people who want to work in an environment that defines hospitality the way we do and are curious to learn more about the different types of businesses we offer. POSITION SUMMARY: As a team member of the Gjelina Group, every role is key to our mission to consistently create thoughtfully nuanced experiences for guests in each of our locations. We ask all of our team members to participate in knowledgeable and respectful communication with guests and each other, coming to work with a desire to learn and work together. Each position in our team requires teamwork, a flexible schedule, the ability to stay calm within a busy environment, the ability to multitask, and the ability to stay organized. The server is the main point of contact for guest interaction. The Server maintains the attitude and energy of bistro service while cultivating a fine dining experience with exceptional food and beverage knowledge. Passion for hospitality and food leads to their ability to navigate guest interaction and service with grace. ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned): • Report for duty on time, clocking in for your shift using the time clock., • Manage your time, including resting and meal breaks, in compliance with New York Labor Law; keep managers informed when you leave the floor., • Maintain high standards of appearance and hygiene at all times, including clean hair and nails and no heavy perfumes or colognes., • Adhere to all health, safety, alcohol control, and sanitation protocols., • Know our regulars and encourage new guests to become regulars by establishing a rapport that includes the guests' likes and dislikes., • Organize, clean, and maintain all server stations., • Clearly communicate with all service staff and management throughout your shift to ensure smooth and efficient service., • Prepare the floor for opening and closing of each shift; stocking, cleaning, and preparing., • Attend to guest needs throughout the dining room, course food orders, and send them through the POS., • Run food, drinks, and bus tables in your section throughout service., • Complete all assigned side work pre- and post-shift., • Attending training and pre-shift meetings., • Responsible for in-depth knowledge of the cocktail menu and wine list, assisting guests with ingredient knowledge, pairings, etc., • Responsible for in-depth knowledge of the food menu, ingredients in each dish, vendors and farmers, etc., • Responsible for communicating all guest allergies with a manager., • Fully understand the floorplan, table numbers, and seat positions of the entire venue, • Supporting the management team in all aspects of in-house service and events General Attributes: • To maintain a high customer service focus by approaching your job with our guests' satisfaction always in mind., • To have a positive impact, take responsibility and initiative to resolve issues, and always clearly communicate with guests and colleagues., • To be decisive, accepting responsibility for making things happen, thinking ahead, and developing contingency plans (while ensuring that you have the support to get the job done)., • To be motivated and committed, approach all tasks enthusiastically, and seize opportunities to learn new skills or knowledge to improve performance., • To be flexible, responding quickly and positively to changing environments, • To maintain a high team, focus through solid leadership, showing cooperation and support to colleagues in pursuing department goals. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. The Company is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions. knowledge, skills, and attributes • Must be organized, self-motivated, and proactive, with strong attention to detail., • Full knowledge of all in-house food and beverage menus, • Ability to use all relevant items of equipment., • Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures., • Ability to use the restaurant point of sale system., • Ability to prioritize work activities and provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner., • Ability to keep calm when faced with any unusual situations., • Ability to perform the essential functions of the job. Certificates & Training: • NYC Sexual Harassment Prevention Training., • NY Food Handler Certificate., • Must understand how to abide by the rules of the Department of Health related to Food Service and Employee + Guest Safety PHYSICAL DEMANDS: The physical demands described are representative of those that an employee must meet to perform the essential function of this job successfully. The Company is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions. • Must be able to stand, lift, bend, and walk for an extended period (8-12 hours)., • Must be able to move, pull, push, carry, or lift up to 50 pounds on occasion and 30 pounds regularly., • Must be able to seize, grasp, turn, and hold objects with hands regularly and in frequent or repetitive motions., • Must be able to reach items at varying height levels (shelves, on the ground, etc.), • Occasionally kneel, bend, crouch, and climb as required., • Must be able to work under environmental exposure to cold, heat, water, and cleaning materials., • Must be able to remain focused in a fast-paced and ever-changing environment., • Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends, and holidays. WORK ENVIRONMENT: The work environment characteristics described are representative of those encountered by this position while performing the essential functions of this job. The Company is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions. The noise level in the work environment may be moderate, and the surrounding areas may be wet, hot/cold, slippery, or humid. WE ARE AN EQUAL OPPORTUNITY EMPLOYER: THE GJELINA GROUP HAS CREATED A CLIMATE OF PURPOSEFUL INCLUSION, AN ENVIRONMENT WHERE ALL CAN FEEL AFFIRMED, SAFE, VALUED AND ALLOWED TO THRIVE WITHIN THE COMPANY. WE APPRECIATE AND ACKNOWLEDGE THE DIVERSITY OF HUMANITY, A DIVERSITY WHICH INCLUDES DIFFERENCES, SEX, AGE, RACE, ETHNICITY AND NATIONAL ORIGIN, RANGE OF ABILITIES, SEXUAL ORIENTATION, GENDER IDENTITY, GENDER EXPRESSION, FINANCIAL MEANS, EDUCATION AND POLITICAL PERSPECTIVE. THESE BELIEFS AND PRACTICES APPLY TO ALL OF OUR BUSINESS ACTIVITIES, INCLUDING DECISIONS FOR CAREER OPPORTUNITIES OR EMPLOYMENT. . Job Posted by ApplicantPro

Job DescriptionArlo Hotels, an independent lifestyle hotel, is now actively seeking a dynamic Rooftop Server. Are you someone who is passionate about people,driven by purpose, and clever in your approach? If so, keep on reading!! Here atArlo,we strive to create a sense of awe that leaves those we touch wanting more”….. As a Rooftop Server, you contribute a tremendous amount towards our success. You have a direct impact on the level of service that we offer to our guests, not only through your service but your interaction with the guests themselves. Additionally, you are the key liaison between the front of the house and the kitchen, and your clear communication will lend itself to a smooth service. You have been chosen for this position because of your experience, ability, and character. Together, we will work to provide a memorable dining experience for each of our guests. This position will follow the rooftop season of April 6th - September 15th. RESPONSIBILITIES AND AUTHORITIES: • Always treat guests with courtesy and respect in a variety of situations., • Practice Honesty & Integrity., • Maintain open communication with Managers and all other departments, • Complete all opening duties as assigned., • Be mindful of the importance of personal hygiene and grooming, • Adhere to hotel Health and Safety guidelines, • Participate in pre-shift, • Showcase ability to work under pressure and in a fast-paced environment, • Immediately report any accident and or incident which may occur while at work., • Acknowledge guest with eye contact, • Use guest name whenever possible, • Report all guest concerns to management in a timely manner SPECIFIC DUTIES, • Take guest’s food and beverage orders, utilize salesmanship techniques, and make appropriate recommendations. *Always read your guests when making suggestions., • Accurately input orders into POS system., • Document all orders on a server dupe pad as a back-up record in case the POS system is ever inoperative., • Retrieve all beverages from the service bar and serve promptly. *All beverages are ideally served from the right and to the right of the guest., • Open all wine and champagne bottles using proper wine service techniques., • Anticipate guest is needs and respond promptly., • Acknowledge all guests regardless of whether they are in your station., • Interact in courteous and professional manner with guests, supervisors, and co-workers., • Always make guests feel you are on their side by apologizing and being proactive in resolving guest complaints., • Alert management to any and all issues that arise at a table., • Monitor and maintain cleanliness, sanitation, and organization of all service areas., • Retrieve bread from the kitchen, stock the bread drawers, and monitor quality and consistency throughout the night., • Prep butter/spread according to pars., • Deliver bread to all tables after the order has been taken., • Keep the linen storage areas clean and stocked., • Clear each course promptly. *Clear all guests’ plates at once, unless otherwise indicated (napkin on plate, plate pushed away, etc.)., • Properly mark all tables for each course before delivery of food to the table., • Clear each course promptly using clearing guidelines outlined in the sequence of service., • Continuously review menu items, and keep up-to-date with all changes. *Use daily shift notes as your guide., • Alert management to great guests, big spenders, and anyone else you think wants extra attention., • Alert chef to all allergies., • Alert food runners to all position changes., • Ensure accuracy of guest checks and promptly process payments., • Complete end of night closing check out., • Complete running side-work throughout the evening as assigned., • Notify management to any pertinent information related to the shift., • Clock in and out for each shift. *Notify a manager if you are unable to do so., • Follow all responsible alcohol practices. Card all guests who appear under the age of 40 and never serve alcohol to an intoxicated guest., • Follow all Health Department “best practices” notes that are found in each service station., • Properly stock all plates, silverware, and condiments to par according to restaurant standards., • Communicate any supply shortages to management., • Deliver food to the table accurately, effectively, and with grace., • Announce the item you are delivering to the guest. For example, “Harold’s Special Pork Chop”, • Be prepared to answer any questions the guest may have., • Be able to accurately and enthusiastically describe all menu items and their ingredients., • Know all front of house and kitchen etiquette procedures., • Work with chef to update the kitchen on table status and course readiness., • Anticipate guests needs, respond promptly, and acknowledge all guests., • Make sure guests have everything they need before leaving the table., • Interact in a courteous and professional manner with guests, supervisors, and co-workers., • Monitor and maintain cleanliness, sanitation, and organization of the line, dining room floors, and paths of service., • Properly stock all plates, silverware, and condiments to par according to restaurant standards., • Communicate any supply shortages to management., • Clear and re-set tables with attention to detail according to restaurant standards, • Complete extra cleaning projects as assigned., • Complete end of night closing side-work as per restaurant standards., • Complete all opening duties as assigned REQUIREMENTS:, • 1 -2 years of customer service experience preferred, • Ability to work in a standing position for long periods of time (up to 5 hours). Certifications:, • TIPS RATE OF PAY, • $11.35/Hour

Job Description Corner Bar is hiring servers! Corner Bar is the acclaimed restaurant from chef Ignacio Mattos at the Nine Orchard Hotel. In a warm, cosmopolitan setting that lends itself to everything from relaxed breakfasts to feasts over martinis and platters of fruits de mer, the restaurant serves generous, elegant dishes inspired by the brasserie tradition, along with a remarkable wine and spirits list. In a rave, New York Times restaurant critic Pete Wells described the restaurant's cuisine as “cooking of a very high order.” Having established itself as an essential New York City dining destination, Corner Bar recently broadened its menu to further celebrate preparations grilled over charcoal, while expanding the restaurant to include the whimsical new Dining Room. Corner Bar is open daily for breakfast, lunch, and dinner, with brunch served on the weekends. The Server will serve the guests while upholding the quality of food, beverage, and service. This person will ensure food and beverage service runs smoothly and that guests have pleasurable dining experiences. Key Focus • Taking guest orders in an accurate and orderly manner., • Making educated menu recommendations to guests., • Ensure all food and beverage orders are fulfilled and uphold quality., • Provide attentive and quality service to all guests during their experience. Personnel • Ensure compliance with occupational, health, and safety standards., • Participate actively during pre-shift meetings., • Participate in restaurant service and team trainings., • Ensure consistent communication with staff members, management, and the kitchen during service., • Demonstrate ability to aid co-workers during service while successfully maintaining responsibilities. Guest Service • Ensures all guests consistently receive courteous and efficient service., • Responds positively and promptly to customer concerns and complaints., • Maintains guest satisfaction by monitoring and evaluating food beverage and service offerings., • Communicating any food allergy or special nutrition needs to kitchen staff., • Maintain a welcoming and orderly restaurant environment., • Builds relationships with repeat guests. . Service Standards • Act as part of the team to maintain the high standards of cleanliness and appearance throughout all areas of the restaurant both before, during and after service., • Reliably complete all assigned side work., • Follow all company policies and procedures, • Demonstrate knowledge of Department of Health (DOH) standards. Company Values • Understanding that we require a positive and respectful attitude in the workplace., • Understand and strive to behave in a way that is in line with the company’s values of respect, excellence, transparency, and resilience. The full definition of these values is in our company handbook. Benefits • Medical, Dental and Vision insurance for full time employees, • Commuter Benefits, • Paid Time Off, • Discounted Gym Membership Physical Demands • The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, standing for long periods, bending, and moving intermittently during working hours. The duties of this position may change from time to time. Mattos Hospitality reserves the right to add or delete duties and responsibilities at the discretion of Mattos Hospitality or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. We are an equal opportunities employer, all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Description We seek an eager individual to join our wonderful Food & Beverage team at The Whitby Hotel as a Full-Time Back Server / Busser. The ideal candidate will be a trained professional who can provide top-level service that reflects the quality of our cuisine and overall dining experience. We are looking for someone who communicates well, is dependable, enthusiastic, and has a genuine passion for hospitality. The candidate should have strong attention to detail, a love for food and beverage, and the ability to read guests’ needs to ensure exceptional service and create memorable experiences. Responsibilities Include (but are not limited to): • Maintain a high standard of personal hygiene and professional appearance at all times., • Greet guests warmly and support Servers in delivering an exceptional dining experience., • Maintain strong knowledge of food, beverages, and daily specials., • Deliver food and drinks efficiently and professionally, following proper steps of service., • Prepare coffees, teas, and other beverages according to company standards., • Communicate clearly with the kitchen, bar, and Servers regarding orders, requests, allergies, and dietary needs., • Ensure tables are properly served, cleared, reset, and maintained with attention to detail., • Keep service areas clean and organized throughout the shift., • Follow all allergy protocols, sanitation guidelines, and NYC Health Department standards and regulations., • Complete daily side work and maintain full mise en place for service., • Demonstrate Firmdale Core Values and promote teamwork by assisting colleagues whenever needed., • Perform additional tasks as assigned by management., • Must be able to work AM/PM shifts, weekends, and holidays., • Must be able to lift up to 50 lbs. Skills & Qualities: • Able to work well under pressure during high-volume service and multitask effectively., • Neat, organized, and attentive to detail on the restaurant floor., • Strong work ethic, consistent work habits, and a proactive attitude., • Professional communication skills when interacting with guests and colleagues., • Positive, enthusiastic team player with a polished and professional demeanor. Employee Benefits: • Paid vacation, sick, and personal days, • Health, dental, vision, and life insurance plans, • Commuter benefits, • Holiday parties and staff appreciation events, • Complimentary in-house uniform dry cleaning, • Employee meals during shifts Compensation: Hourly Rate + Tip With 3 hotels in New York City and 8 in London, Firmdale sets a standard as a unique and exciting place to work. According to Company owners Tim and Kit Kemp, “Hotels should be living things not stuffy institutions.” Be inspired by Firmdale, www.firmdalehotels.com And learn more about the New York hotels https://www.firmdalehotels.com/hotels/new-york/ Find out why we inspire employees to Love What You Do https://www.firmdalehotels.com/b/careers/love-what-you-do/

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Host. Are you someone who is passionate about people,driven by purpose, and clever in your approach? If so keep on reading!! Here atArlowe strive to create a sense of awe that leaves those we touch wanting more”….. The host plays a critical role in the guest experience, as he/she is the first and last person whom will interact with our guests. By definition, a host is ‘the person who receives or entertains other people as guests’. You are responsible for setting the tone! This position will follow the rooftop season of April 6th - September 15th. RESPONSIBILITIES AND AUTHORITIES: Always treats guests with courtesy and respect in a variety of situations. Displays honesty & integrity. Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity. You build strong partnerships with internal customers and outside vendors SPECIFIC DUTIES: Responsible for welcoming and greeting all guests. Responsible for knowing restaurant and company information, including, but not limited to, hours of operations, directions, awareness of neighborhood, sister properties, and names and titles of corporate employees. Responsible for recognizing regular and VIP guests. Use personality and hospitality skills to provide a seamless and memorable guest experience. Dress professionally in clean and presentable attire, and never forgetting to wear a smile. Check guests in. Walk guests to tables and engage in conversation while doing so. Pull out chairs and present menus individually. Listen to guests’ complaints and work to diffuse any unhappy guest situations. Utilize management to help. Master the operations of the Open Table system. Complete all opening and closing side work as assigned. Interact with fellow employees and guests in a cheerful, professional manner. Communicate with the Maitre’d any open tables, long waits, or guest issues. Courteously handle and apologize for any tables waiting past their reservation time. Welcome all guests with the same hospitality you would extend to guests in your home. Responsible for wishing all guests a warm farewell. Handle reservations. Answer all phone calls with a warm, inviting & professional tone. Cater to all guest needs & requests by communicating via email & telephone. Confirm all reservations 1 day prior. Communicate all Event Inquires to the Sales Team. Forward all phone messages. Handle all credit card authorizations for guests. Acquire all credit card Information for Itemized receipts and credit card disputes. Forward all lost and found inquires to management. Maintain an efficient and accurate reservation system (Open Table or any other system we may use). Have a working understanding of all basic restaurant Information. Understands complete floor plan & service flow of the restaurant. Communicate all necessary information including VIP reservations, cancellations and guest issues with the Restaurant Managers and the Maitre’d. Keep reservations office clean and organized. Always remember that the guests’ phone interactions with host are a very important part of the dining experience; you will be the diner’s first impression of the restaurant. REQUIREMENTS: 1-2 years of similar experience Understanding the reservations system (Open Table) Rate of Pay: $20.00 - $22.00/hour

Job Description ABOUT CROSBY STREET HOTEL Nestled in the heart of SoHo, Crosby Street Hotel is a distinctive boutique property and one of New York City’s most celebrated luxury hotels. Part of the acclaimed Firmdale Hotels collection — founded by Tim and Kit Kemp — the hotel is renowned for its vibrant, art-filled interiors, exceptional personalised service, and an unmistakable sense of place. From the intimate drawing rooms to the acclaimed Crosby Bar & Terrace, every corner of the hotel reflects a commitment to creativity, warmth, and world-class hospitality. Joining our team means becoming part of a culture that values individuality, excellence, and genuine connection with every guest. POSITION SUMMARY The Part Time Server is responsible for delivering a highly personalized, anticipatory, and detail-oriented dining experience that reflects Firmdale Hotels’ luxury standards. This role requires a strong command of food, beverage, and service techniques, ensuring each guest interaction is seamless, refined, and memorable while consistently exceeding expectations. KEY RESPONSIBILITIES • Provide warm, attentive, and intuitive service, anticipating guest needs and preferences at all times, • Maintain a polished, professional, and courteous demeanour in all guest and team interactions, • Demonstrate a strong commitment to teamwork by supporting servers, back servers, and all hotel colleagues to ensure seamless service execution, • Confidently guide guests through the menu, offering thoughtful recommendations and upselling in a natural, guest-focused manner, • Maintain expert-level knowledge of all menus, ingredients, preparation methods, allergens, and the wine and beverage programme, • Ensure all food and beverage orders are accurately entered into POS systems (Micros) and delivered according to proper service standards and timing, • Pace and coordinate courses effectively to support kitchen and bar operations while enhancing the guest experience, • Uphold all allergy and dietary restriction protocols with precision and care, • Execute proper table maintenance, clearing, and resetting with attention to detail and efficiency, • Ensure all charges are accurate and assigned to the correct guest checks, • Complete all assigned side work and opening/closing duties to the highest standard, • Maintain immaculate mise en place and service areas at all times, • Adhere to all New York City Health Department standards, food safety regulations, and hotel policies, • Address and resolve guest concerns with professionalism, escalating to management when necessary, • Maintain clear, consistent communication with kitchen, bar, and all hotel departments to ensure operational excellence, • Take ownership of punctuality, reliability, and overall performance standards, • Uphold exceptional grooming, hygiene, and uniform standards in line with luxury hospitality expectations, • Act as an ambassador of Crosby Street Hotel and the Firmdale Hotels brand PHYSICAL REQUIREMENTS • Ability to stand and walk for extended periods throughout scheduled shifts, • Ability to lift, carry, and move up to 50 pounds safely and efficiently, • Ability to perform repetitive motions, including bending, reaching, and carrying trays WHAT WE OFFER • Paid vacation, sick, holiday, and personal days, • Health, dental, vision, and life insurance for full time employees, • Commuter benefits and New York Secure Choice enrollment from Day One, • Holiday staff parties and appreciation events, • In-house uniform dry cleaning services, • Free employee meals while on duty, • Departmental and company-wide incentive programs

Job DescriptionArlo Hotels, an independent lifestyle hotel, is now actively seeking a dynamic Restaurant Server. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so, keep on reading!! Here atArlo,we strive to create a sense of awe that leaves those we touch wanting more”….. As a Restaurant Server, you contribute a tremendous amount towards our success. You have a direct impact on the level of service that we offer to our guests, not only through your service but your interaction with the guests themselves. Additionally, you are the key liaison between the front of the house and the kitchen, and your clear communication will lend itself to a smooth service. You have been chosen for this position because of your experience, ability, and character. Together, we will work to provide a memorable dining experience for each of our guests. RESPONSIBILITIES AND AUTHORITIES: • Always treat guests with courtesy and respect in a variety of situations., • Practice Honesty & Integrity., • Maintain open communication with Managers and all other departments, • Complete all opening duties as assigned., • Be mindful of the importance of personal hygiene and grooming, • Adhere to hotel Health and Safety guidelines, • Participate in pre-shift, • Showcase ability to work under pressure and in a fast-paced environment, • Immediately report any accident and or incident which may occur while at work., • Acknowledge guest with eye contact, • Use guest name whenever possible, • Report all guest concerns to management in a timely manner SPECIFIC DUTIES, • Take guest’s food and beverage orders, utilize salesmanship techniques, and make appropriate recommendations. *Always read your guests when making suggestions., • Accurately input orders into POS system., • Document all orders on a server dupe pad as a back-up record in case the POS system is ever inoperative., • Retrieve all beverages from the service bar and serve promptly. *All beverages are ideally served from the right and to the right of the guest., • Open all wine and champagne bottles using proper wine service techniques., • Anticipate guest is needs and respond promptly., • Acknowledge all guests regardless of whether they are in your station., • Interact in courteous and professional manner with guests, supervisors, and co-workers., • Always make guests feel you are on their side by apologizing and being proactive in resolving guest complaints., • Alert management to any and all issues that arise at a table., • Monitor and maintain cleanliness, sanitation, and organization of all service areas., • Retrieve bread from the kitchen, stock the bread drawers, and monitor quality and consistency throughout the night., • Prep butter/spread according to pars., • Deliver bread to all tables after the order has been taken., • Keep the linen storage areas clean and stocked., • Clear each course promptly. *Clear all guests’ plates at once, unless otherwise indicated (napkin on plate, plate pushed away, etc.)., • Properly mark all tables for each course before delivery of food to the table., • Clear each course promptly using clearing guidelines outlined in the sequence of service., • Continuously review menu items, and keep up-to-date with all changes. *Use daily shift notes as your guide., • Alert management to great guests, big spenders, and anyone else you think wants extra attention., • Alert chef to all allergies., • Alert food runners to all position changes., • Ensure accuracy of guest checks and promptly process payments., • Complete end of night closing check out., • Complete running side-work throughout the evening as assigned., • Notify management to any pertinent information related to the shift., • Clock in and out for each shift. *Notify a manager if you are unable to do so., • Follow all responsible alcohol practices. Card all guests who appear under the age of 40 and never serve alcohol to an intoxicated guest., • Follow all Health Department “best practices” notes that are found in each service station., • Properly stock all plates, silverware, and condiments to par according to restaurant standards., • Communicate any supply shortages to management., • Deliver food to the table accurately, effectively, and with grace., • Announce the item you are delivering to the guest. For example, “Harold’s Special Pork Chop”, • Be prepared to answer any questions the guest may have., • Be able to accurately and enthusiastically describe all menu items and their ingredients., • Know all front of house and kitchen etiquette procedures., • Work with chef to update the kitchen on table status and course readiness., • Anticipate guests needs, respond promptly, and acknowledge all guests., • Make sure guests have everything they need before leaving the table., • Interact in a courteous and professional manner with guests, supervisors, and co-workers., • Monitor and maintain cleanliness, sanitation, and organization of the line, dining room floors, and paths of service., • Properly stock all plates, silverware, and condiments to par according to restaurant standards., • Communicate any supply shortages to management., • Clear and re-set tables with attention to detail according to restaurant standards, • Complete extra cleaning projects as assigned., • Complete end of night closing side-work as per restaurant standards., • Complete all opening duties as assigned REQUIREMENTS:, • 1 -2 years of customer service experience preferred, • Ability to work in a standing position for long periods of time (up to 5 hours). Certifications:, • TIPS RATE OF PAY, • $11.35/Hour

Job Description Our Company Equinox Hotels + Resorts is a rapidly expanding global luxury hospitality brand and management company, built on the evolution of Equinox. With a design-forward approach, our portfolio spans urban, resort, and destination locations worldwide, offering high-performance living in architecturally stunning spaces. We redefine luxury hospitality by integrating the brand’s core pillars of movement, nutrition, regeneration, and community. Tailored for the next generation of travelers, our hotels empower guests to reach their fullest potential, combining fitness, health, and holistic well-being into every aspect of the experience. From personalized services to regenerative spa treatments and nutritious dining, we create environments that energize and inspire. Our philosophy of "All. And Nothing." balances indulgence with simplicity, ensuring each guest thrives by amplifying performance and pushing limits, ultimately helping them achieve new heights in life. About the Role: We are seeking a highly motivated and customer-oriented In Room Dining Team Member to join our team in Hudson Yards, NY. As a member of our team, you will be responsible for providing exceptional service to our guests, ensuring their satisfaction and enjoyment of our food and beverage offerings, and maintaining and restocking our hotel member room bar. You will work closely with other team members to maintain a clean and organized work environment, and to ensure that all food and beverage items are prepared and served in a timely and efficient manner. Your attention to detail and ability to work in a fast-paced environment will be critical to your success in this role. Essential Job Functions: • Always treat guests with courtesy and respect in a variety of situations., • Honesty & Integrity., • To be mindful of the importance of personal hygiene and grooming., • Adhere to hotel Health and Safety guidelines., • Ability to work under pressure and in a fast-paced environment., • Can effectively communicate with team members. Willing to learn and grow, • Ability to anticipate guest needs and create positive guest experiences., • Comfortable speaking with guests and performing multiple job functions to ensure the highest quality of service., • Prepares the food and beverage outlet for service:, • Can Do” and “Have Fun” attitude brought to work., • Ensures tables/trays are clean and set according to established standards., • Ensures all required supplies, condiments, etc. are properly stocked and organized., • Completes all other established “sidework” as required., • Stocks all guest room minibars according to daily assignment and hotel standards:, • Ensures minibar is clean and organized., • Replenishes inventory to 100% capacity., • Reports damages or required repairs to the manager., • Prepares guest room usage report so that guests are accurately billed for items purchased from the minibar., • Ensures minibar service carts are properly stocked, following the established procedures for maintaining inventory., • Makes routine checks of inventory and validates expiration dates to ensure products/stock remains fresh., • Assists with retrieving and storing minibar inventory from the storeroom., • Ensures all equipment used during the course of a shift is properly maintained and stored., • Has full knowledge of all menu items, garnishes, contents and preparation methods., • Has full knowledge of beverages and promotions., • Assists guests with orders and menu items in an accurate and informative way. Places orders according to established procedures., • Follows all established food safety and sanitation policies and procedures., • Ensures all equipment used during the course of a shift is properly maintained and stored., • Complies with all Work Rules, Safety Standards and Standards of Conduct as set forth in the Employee Handbook., • Works harmoniously and professionally with co-workers and supervisors., • May be assigned other duties at the discretion of management. Qualifications/Skills: Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation. Essential: • Ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding., • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision., • Punctuality and regular and reliable attendance., • Professional attitude, and verbiage in the workplace, • Comfortable speaking with guests, and effectively anticipating guest needs., • Must possess a “Can Do, positive, Have Fun” attitude, • Hospitality service, a plus, but not preferred, • Knowledge in POS systems, a plus, but not preferred, • Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays). Desirable: • High School graduate or equivalent vocational training., • Guest Services experience desirable. Essential Physical Abilities: • Physical Job Requirements: Lifting/Pushing/Pulling/Carrying, • 50% of the shift: Lifting trays, moving various carts, dollies or trash cans., • Bending/Kneeling 25% of the shift to reach items stored in cabinets and minibars., • Climbing 5% of shift: Stairs and ladders., • Mobility: 100% of the shift walking several hundred feet at a time, standing, bending, or kneeling periodically., • Continuous Standing: Standing while in waiting for guest to arrive and while taking orders., • Must be able to see the physical condition of designated areas., • Must be able to read, write orders and use a point of sale system., • Ability to work with cleaning agent 15% of the shift., • Protective Clothing: May wear gloves when cleaning., • One-on-one communication with guest, managers and fellow employees., • Must be able to read and generate reports, guest correspondence, and computer screens. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Job Description Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team, where elegance meets outstanding service. Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality. Title: In Room Dining Server Location: Crosby Street Hotel Position Type: FT, Non-Exempt Reports To: Food and Beverage Manager Summary of Position: Crosby Street Hotel is seeking a polished, professional, and hospitality-driven Room Service Attendant to join our Food & Beverage team. This role is responsible for delivering exceptional in-room dining experiences while upholding the service standards of Firmdale. The ideal candidate is detail-oriented, organized, warm, and passionate about creating memorable guest experiences through attentive and refined service. Responsibilities • Provide warm, attentive, and intuitive service, anticipating guest needs and preferences at all times, • Maintain a polished, professional, and courteous demeanour in all guest and team interactions, • Demonstrate a strong commitment to teamwork by supporting servers, back servers, and all hotel colleagues to ensure seamless service execution, • Confidently guide guests through the menu, offering thoughtful recommendations and upselling in a natural, guest-focused manner, • Maintain expert-level knowledge of all menus, ingredients, preparation methods, allergens, and the wine and beverage program, • Ensure all food and beverage orders are accurately entered into POS systems (Micros) and delivered according to proper service standards and timing, • Uphold all allergy and dietary restriction protocols with precision and care, • Ensure all charges are accurate and assigned to the correct guest checks, • Maintain cleanliness and organization of room service areas, equipment, and service stations, • Complete all assigned side work and opening/closing duties to the highest standard, • Adhere to all New York City Health Department standards, food safety regulations, and hotel policies, • Address and resolve guest concerns with professionalism, escalating to management when necessary, • Maintain clear, consistent communication with kitchen, bar, and all hotel departments to ensure operational excellence, • Take ownership of punctuality, reliability, and overall performance standards, • Uphold exceptional grooming, hygiene, and uniform standards in line with luxury hospitality expectations, • Act as an ambassador of the hotel by promoting Firmdale Hotels and its restaurants *This job description is not exhaustive and serves as a general guideline for the role. Responsibilities and duties may evolve based on operational needs and at management’s discretion. Qualifications • Previous luxury hotel, fine dining, or hospitality experience preferred, • Excellent communication and guest service skills, • Strong attention to detail and professionalism, • Ability to multitask in a fast-paced environment, • Knowledge of food, wine, and beverage service preferred, • Ability to lift and carry up to 50 pounds safely, including trays, carts, and service equipment, • Ability to stand, walk, and remain active for extended periods of time in a fast-paced hospitality environment, • Flexible schedule including mornings, evenings, weekends, and holidays. Please note that while we do not guarantee a fixed schedule, as all scheduling is based on business and operational needs, the anticipated schedule for this position will generally consist of two overnight shifts and three evening shifts per week. What We Offer: • Competitive salary, • Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days, • Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members, • Complimentary meals on shift, • Free uniform dry cleaning service, • Commuter transit benefits available Day 1, • Ongoing training and professional development, including annual education reimbursement program up to $3,000, • Social events throughout the year, including holiday parties, team member appreciation events, and more, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • Departmental and company-wide incentive programs, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognized by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: Crosby Street Hotel • Three Michelin Keys, 2024, 2025, • Condé Nast Traveler 'Triple Crown', 2026, • Readers' Choice Awards, Condé Nast Traveller, 2024, 2025, • Top-Rated Tablet Hotels of All Time, 2025, • The Best Boutique Hotels in New York City, Travel + Leisure, 2024, • Certified LEED® GOLD by the U.S. Green Building Council and verified by the Green Building Certification Institute (GBCI) Warren Street Hotel • Two Michelin Keys, 2025, • The Hot List, Conde Nast Traveller, 2024, • The IT List, Travel + Leisure, 2024, • World's Greatest Places, TIME Magazine 2024, • The Best Boutique Hotels in New York City, Travel + Leisure, 2024, • Readers' Choice Awards, Condé Nast Traveller, 2025 The Whitby Hotel • Three Michelin Keys, 2024, 2025, • Top-Rated Tablet Hotels of All Time, 2025, • Condé Nast Traveler 'Triple Crown', 2026, • Best Spots for Afternoon Tea in the US, Tasting Table, 2024, 2025, • Best Afternoon Teas in New York City, Vogue, 2024, 2025, • Readers' Choice Awards, Condé Nast Traveller, 2024, 2025 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Join us at Crosby Street Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels! Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

Job Description Well established NYC based firm with an extensive track record of success in the development and acquisition of office, residential, retail and hotel properties has an immediate need for a Non-Union Commercial Building Superintendent with at least 5 years of experience with thorough knowledge of building systems & equipment/procedures, strong staff supervision & administration skill as well as troubleshooting and analytical skills. General Shift Time: M – F 8AM-5PM Super should be well-rounded in all mechanical systems, specifically: • water cooled VRF system with DOAS, • cooling towers/generators. MUST HOLD LOW PRESSURE BOILER CERTIFICATION Must be proactive and have experience in building management principals with the ability to direct & supervise staff, inspect the building/building systems, and recognize & address issues before they arise as well as interact with tenant/management in a professional manner at all times. Ability to adapt and perform in a fast-paced environment, quickly and thoroughly become familiar with all entire building, building systems, and protocols. Enforce and uphold all building protocols, rules, and regulations. Perform all duties in a professional workmanlike manner. Able to work under minimal supervision & directly with supervisors. Ability to review and interpret work orders, operating instructions, diagrams, building plans, and mechanical equipment drawings. Experience with building systems including HVAC systems, fire protection systems, security/access systems, elevators, BMS, work order systems, etc. Experienced performing all handyman skills such as, but not limited to plumbing, electrical, HVAC systems, lighting, carpentry, drywall, plastering, door/lock repair, etc. Available to respond to emergencies on a 24/7 basis. Flexibility a must for evenings, weekends, holidays, unscheduled shifts, and special assignments as determined by the needs of the business. Must have excellent verbal, written communication skills and basic computer skills Strong work ethic, reliable, punctual and dependable Hourly Pay Rate: $43/hr Pay rate with FLSD Certification: $45/hr Full Time with benefits including: · Medical · Dental · 401K · Transit check · Paid Time Off Please submit resume with cover letter. High School Diploma/GED required. Applicant must pass a drug screening. Job Type: Full-time Pay: From $43-$45 per hour Powered by JazzHR J7vi0R9y2w

Job Description The Production Assistant is responsible for providing administrative support in a field office environment. The main function of this position will be to provide support to the Production Team and Project Managers. Exercises judgement within established guidelines to plan, prioritize and organize a diversified workload. Requirements: • Project pre-planning, • Processing new leads and entering into proper systems, • Maintaining the daily production and on call schedules, • Managing job files and project documentation, including auditing files for billing, • Monitoring, auditing and filing daily paperwork from the field, • Maintain customer files via digital database and physical file system, • Contacting clients in a customer support role., • Setting up subcontractor purchase orders, • Obtaining materials quotes and managing materials lists, • General administrative tasks, such as ordering supplies, refilling bins and setting up FedEx shipments, • Assisting with travel needs such as hotel reservations and flight booking, • Miscellaneous management reporting, • New field personnel onboarding and training coordination, • Helping the field with technology needs and technology troubleshooting., • Ensure all incoming and outgoing communication is representative of BELFOR Practices, Processes and Standards, • Other projects and duties as assigned Experience and Qualifications: • 2+ years general office administration experience, • Construction, restoration or insurance industry experience preferred, • G-Suite knowledge (Gmail, Sheets, Google Drive), • Microsoft Office knowledge (strong emphasis in Word & Excel), • English language literacy & fluency, • Ability to multitask in a fast-paced office environment, • Strong written and verbal communication skills, • Attention to detail and keen sense of safeguarding other people's property and information, • Comprehensive understanding of customer service principles and practices, • Ability to work under time constraints to meet specific obligations, • Strong organizational and data entry skills Physical Requirements: • Occasional lifting from 5-40 lbs, unassisted (from 0-15% of the time), • Sitting for extended periods of time, • Manual dexterity needed for keyboarding and other repetitive tasks, • The ability to bend, crouch, or stand as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Disclaimer: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. \nCompany Description BELFOR Property Restoration is the North American leader in integrated disaster recovery and property restoration services. With more than 100 full-service offices in the U.S., we are geographically positioned to respond to almost any disaster – large or small - coast to coast. A proven track record of superior response and unmatched resources has made BELFOR the contractor of choice for damages caused by fire, water, wind or other catastrophes. BELFOR Property Restoration is the North American leader in integrated disaster recovery and property restoration services. With more than 100 full-service offices in the U.S., we are geographically positioned to respond to almost any disaster – large or small - coast to coast. A proven track record of superior response and unmatched resources has made BELFOR the contractor of choice for damages caused by fire, water, wind or other catastrophes.

Job DescriptionOur Company Equinox Hotels will cater to the high-performance traveler guest and those aspiring for high performance and will fuse substance and style to serve as the ultimate hotel destination with a 360-degree lifestyle experience. Our hotels will offer the bespoke experiences and unparalleled services consumers have come to expect from Equinox over its 25-year history. Our Code IT’S NOT FITNESS. IT’S LIFE. We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them, and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, living ahead of the moment in fashion, culture and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company. If you are a high performing individual who is passionate about winning and inspiring others, we are excited to discuss career opportunities with you. Job Overview Performs various types of massages to ensure Spa guests have an extraordinary experience. The therapist handles all hotel member interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Essential Job Functions: • Always treat guests with courtesy and respect in a variety of situations., • Honesty & Integrity., • To be mindful of the importance of personal hygiene and grooming., • Adhere to hotel Health and Safety guidelines., • Ability to work under pressure and in a fast-paced environment., • Maintain highest levels of professional performance, conduct, client service, safety, and hygiene in work areas and throughout the spa., • Maintain thorough knowledge of and adherence to all procedures, protocols, and standards of Hotel and Spa., • Develop and maintain thorough knowledge and skills in all spa services, tools, equipment, and products offered., • Effectively inquire, assess, inform, explain, educate and provide treatment addressing guest/client specific needs and concerns, and, when applicable, the contraindications restricting or preventing treatment., • Effectively advocate to spa guest/client additional services and products of interest or benefit to them., • Participate in and successfully complete all training, education, and certifications required by spa., • Collaborate, cooperate, and contribute to the success of all spa personnel and operations and effectively perform all tasks requested or assigned by management., • Creates and fosters a positive and professional environment for Spa guests by performing a wide range of massage and therapy techniques., • Performs Spa services according to established standards., • Maintains a deep knowledge of Spa-specific techniques, services, products and promotions., • Consults with Spa guests to determine needs and expectations., • Assures the appropriate level of communication transpires between the aesthetician and the Spa hotel member during the course of treatment., • Maintains a clean and organized work space in compliance with local health codes and regulations., • Maintains appropriate and up-to-date licenses and certifications., • Complies with all Work Rules, Safety Standards and Standards of Conduct as set forth in the Employee Handbook., • Works harmoniously and professionally with co-workers and supervisors., • Complies with all Work Rules, Safety Standards and Standards of Conduct as set forth in the Employee Handbook., • Works harmoniously and professionally with co-workers and supervisors., • May be assigned other duties at the discretion of management. Qualifications/Skills: Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation. Essential: 1. Ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding., 2. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision., 3. Punctuality and regular and reliable attendance., 4. Interpersonal skills and the ability to work well with co-workers and the public., 5. Ability to work a flexible schedule (AM, PM, Weekends & Holidays)., 6. Demonstrate previous spa concierge and/or other spa work experience and strong work ethic and reliability., 7. Demonstrate strong customer service and/or sales experience and/or ability to promote and sell services and products., 8. Demonstrate energy and enthusiasm, motivation and motivational ability., 9. Demonstrate professional manner, oral and written communication, discretion, and appearance., 10. Demonstrate the ability to successfully collaborate, cooperate, and contribute to the organization and to colleagues. Desirable: 1. High School graduate or equivalent vocational training., 2. Ability to read, write, and speak English., 3. One to two years in a similar role in a hospitality environment. Deep knowledge of local goods and services in critical, along with established vendor contacts. Essential Physical Abilities: • Endure various physical movements throughout the work areas, such as reaching, extending arms overhead, bending and stooping., • The act of conducting a massage requires physical strength – a aesthetician must be able to move and manipulate a human body in a safe manner., • Lifting/Pushing/Pulling/Carrying: Carry up to 10 pounds., • Mobility: 15% of the shift will require walking around the spa., • Continuous Standing: 75% of the stand while performing massages., • Environment Physical Job Requirement: Hearing, vision, speech, and literacy., • One-on-one communication with guest, managers and fellow employees., • Must be able to observe conditions in the Spa. Must be able to see how the hotel member is responding to treatment., • Must be able to read material., • Requires using massage oils, lotions and creams during massage., • Operating massage table 100% of time., • Must be able to effectively communicate in writing to guests, vendors and fellow employees. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Job Description Position Overview: Director of Operations will serve as the on-site lead on all operational matters. Will oversee security staffing as well as oversite of RAs on site. Will also oversee driver and van. Will be versed in security and operational policies, and procedures. Director of Operations will be the liaison between the program and hotel management ensuring safety and cleanliness of hotel is maintained. In addition, the Director of Operations will manage procurement needs and logistics, in partnership with other city agencies. Position Qualifications: Must possess a Bachelor’s degree and a minimum of 5 successful years managing a facility, shelter or immigration site. Must have an understanding of policies and procedures as well as billing related to working and maintaining a facility. Must be able to manage and schedule staff. Must be familiar with CARES or have the ability to learn quickly. Must be flexible in terms of hours as this may require calls and responses off hours. Must possess a NYS driver’s license. The Children’s Village does not discriminate against any employee, prospective employee or contractor because of race, color, religion, sex, sexual orientation, gender identity, gender expression, creed, age, national origin, citizenship status, physical or mental disability, marital status, veteran status, genetic predisposition, domestic violence victim status, criminal conviction history or any other protected classification under federal, state or local law.

Job Description Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest. Your mission: Should you choose to accept it… If you like crunching numbers making sure that everything is in its’ place, then this job is for you. You will be responsible for directing the day-to-day operations of the Accounting Staff, ensuring that a highly productive and well-trained staff is always maintained. The Assistant Director of Finance ensures the accuracy, consistency, and timeliness of the financial reporting and Accounting functions while providing information and assistance to the Director of Finance. You will also be required to communicate, coordinate, resolve money issues and work well with other teammates, departments, managers and guests. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience towards your teammates, customers (external and internal), vendors, etc.! The Nitty-Gritty: What exactly you will be doing… In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests: • Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner., • Maintain regular attendance in compliance with Virgin Hotels’ standards, as required by scheduling which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working., • Comply at all times with Virgin Hotels’ standards and regulations to encourage safe and efficient hotel operations., • Maintain a warm and friendly demeanor at all times., • Team Members must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow team members., • Maximize productivity, identify problem areas and assist in finding and implementing solutions., • Monitor hotel revenues and expenses and ensure the accurate recording in accordance with Virgin Hotels’ established guidelines. Investigate and critique variances to budget or to prior year and offer practical improvement methodologies to management., • Develop a working knowledge of all Accounting positions and functions and be able to perform these duties in the event of a turnover, absence or vacation., • Continually work on a defined development plan, which prepares the Assistant Director of Finance for expanded responsibilities within the organization., • Assist the Director of Finance in ensuring hotel’s compliance to all regulatory licenses and permits, leases, contracts legal agreements, and the proper execution of all operational taxes. Provide assistance to management in enforcing compliance on all these items., • Analyze financial data and operations in order to assist and advise management in maintaining the hotels’ financial objectives., • Ensure that all balance sheet accounts, including bank reconciliation’s are properly reconciled on a timely basis., • Review and approve Income Audit daily, and ensure that critical operational procedures are accomplished on a daily basis to include credit card reconciliation and transmission, daily deposits, cash over/short reporting, bank audits, allowances, paid outs, etc., • Establish and continually audit all internal financial controls including purchasing, cash handling, disbursements, inventories, hotel assets, master keys, payroll, and team member records., • Embrace a continuous growth environment by actively assisting in recruiting, reviewing, recommending and maintaining an inventory of Assistant Director of Finance and other managers for the organization., • Continually focus on training and development programs for accounting associates to cultivate the “brightest” and “best” talent within the industry., • Assist the Director of Finance in ensuring the implementation and completion of all Accounting Key Competencies, both management and hourly., • Hire, train, supervise and develop staff, including coaching, counseling and discipline., • Ensure the proper utilization, maintenance and periodic upgrades of all EDP equipment., • Directs or prepares all financial reports in accordance with Virgin Hotels’ requirements meeting various due dates and deadlines., • Conduct and/or attend and contribute to periodic meetings to maintain favorable working relationship among team members and promote maximum morale, productivity and efficiency (Sales & Service, Credit, etc.), • Monitor hotels’ compliance in meeting required report deadlines and due dates and react accordingly., • Have FUN!, • Monitor the accurate production of the hotel daily operating report., • Participate in M.O.D. coverage as required., • Attend meetings/training as required by management., • Perform other duties as requested by management. What qualities are we looking for? You got skills? If you are able to perform the following, then you have come to the right place… • There will be days where long hours are required., • Strong organizational, analytical, verbal& written communication skills. Must be able to convey information and ideas clearly., • POS (Agilisys), PMS (HMS), ADP (Time & Attendance), • Ability to evaluate and select among alternative courses of action quickly and accurately., • Routinely meet deadlines and be able to multitask., • Effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary., • Ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need., • Effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests., • Ability to work with and understand financial information and data, and basic arithmetic functions., • Ability to prioritize departmental functions in order to meet due dates and deadlines. Background must-have: • Current, legal and unrestricted ability to work in the United States., • A minimum of 6 years of related progressive experience in hotel Accounting or related field; or a 4-year college degree with an Accounting/ Finance concentration and 2 years of progressive related experience; or a 2-year college degree and a minimum of 4 years of progressive related experience. #LI-onsite

Job Description VIP Traveler VIP Traveler is seeking a highly organized and detail-oriented Vendor Operations & Payments Coordinator to support the operational and financial management of our hotel, resort, and travel partner network. This role is responsible for helping ensure that vendor payments, booking reconciliations, and partnership financial records are accurate, organized, and up to date. The ideal candidate is highly analytical, comfortable working with spreadsheets and operational systems, and capable of managing a large volume of moving pieces across multiple bookings and vendors. This position plays an important role in maintaining strong vendor relationships while ensuring operational accuracy across VIP Traveler’s booking and payment workflows. About VIP Traveler VIP Traveler partners with leading luxury hotels and resorts to create curated travel campaigns and booking opportunities for an affluent traveler audience. Our business relies on close coordination with hospitality partners, accurate booking management, and timely vendor reconciliation across a wide range of travel experiences and services. Role Overview The Vendor Operations & Payments Coordinator will oversee the tracking and coordination of vendor-related financial activity tied to bookings and partnership programs. This includes calculating amounts owed to vendors, tracking payment status across booking components, communicating with vendors regarding invoices and discrepancies, maintaining accurate records, and assisting with reporting and reconciliation processes. The role combines operational coordination, vendor communication, reconciliation work, and administrative finance support. Key Responsibilities Vendor Payments & Reconciliation • Calculate and track amounts owed to hotels, resorts, and other travel vendors, • Maintain accurate records of payment obligations across active and completed bookings, • Reconcile booking components, invoices, commissions, credits, and vendor balances, • Verify invoice accuracy and identify discrepancies or missing information, • Assist with processing and coordinating vendor payments Booking & Liability Tracking • Track payment status and outstanding balances across multiple vendors and booking components, • Maintain organized tracking systems for vendor liabilities and payment schedules, • Monitor aging balances and assist in ensuring timely resolution of outstanding items, • Prepare internal reporting related to vendor liabilities, payment status, and reconciliation activity Vendor Communication & Issue Resolution • Communicate directly with vendors regarding invoices, balances, payment confirmations, and discrepancies, • Investigate and dispute incorrect invoices or billing issues when necessary, • Coordinate with internal teams to resolve operational or financial discrepancies tied to bookings, • Help maintain strong and professional vendor relationships through responsive communication Systems & Administrative Support • Enter and maintain accurate payment and operational records within internal systems and CRM platforms, • Organize supporting documentation related to bookings, invoices, and vendor agreements, • Assist in improving operational workflows and reconciliation processes, • Support ad hoc operational and finance-related projects as needed Qualifications • Strong organizational skills and exceptional attention to detail, • Highly comfortable working with spreadsheets, data tracking, and reconciliation tasks, • Strong written and verbal communication skills, • Ability to manage multiple workflows and deadlines simultaneously, • Analytical mindset with strong problem-solving skills, • Professional and responsive communication style, • Self-starter with strong follow-through and accountability Preferred Experience • Prior experience in operations, accounts payable, bookkeeping, reconciliation, travel operations, hospitality operations, or vendor management, • Experience working with spreadsheets and financial tracking systems, • Hospitality, travel, or booking-related experience is a plus Compensation & Growth This role offers the opportunity to develop deep operational expertise within the luxury travel and hospitality industry. Over time, the position may grow into broader operational, finance, or vendor management responsibilities as VIP Traveler continues to expand. \nCompany Description VIP Traveler partners with leading luxury hotels and resorts to create high-impact campaigns that drive awareness, engagement, and incremental bookings from affluent travelers. Our partnerships combine compelling storytelling, curated offers, and strategic marketing to introduce properties to a highly engaged audience of travelers. VIP Traveler partners with leading luxury hotels and resorts to create high-impact campaigns that drive awareness, engagement, and incremental bookings from affluent travelers. Our partnerships combine compelling storytelling, curated offers, and strategic marketing to introduce properties to a highly engaged audience of travelers.

Job Description JOB TITLE: Assistant Director of Engineering DEPARTMENT: Engineering REPORTS TO: Director of Engineering QUALIFICATION REQUIREMENTS: Candidate must have a minimum of 3-4 years of experience as an Assistant Director of Engineering in a large hotel environment, preferably luxury properties. New York City experience is needed. Ability to demonstrate strategic thinking and planning, in overseeing the entire Engineering and Maintenance operation as it pertains to the Hotel and Co-Ops. The position requires ability to direct, lead, train, and support all Engineering Department Associates. Prior experience must include handling extensive renovations, maintaining business contacts with all vendors, budgeting, preparing Purchase Orders, demonstrating technical and mechanical oversight of large plants/properties, obtaining multiple quotations, and having project management. Applicant must have exceptional organizational, administrative, and time management skills, as well as an ability to calculate and work with numbers. Sprinkler, Gravity Tank, New York City Fire Safety Director and Standpipe licenses are required. The position requires hands-on knowledge of all mechanical/technical functions. Candidate must have strong computer literacy especially with Microsoft Word, PowerPoint, Outlook, and Excel, along with the ability to prepare and to make presentations to diverse audiences, including Corporate Office. Position requires flexibility in scheduling according to business need, including being able to work weekends and Overnight shifts. Position requires being on call and available 24 hours a day, 7 days a week. Candidate must demonstrate strong understanding of working in a diverse and fast paced luxury hotel environment, the ability to team build in such a work environment. Exceptional, clear communication skills, verbal and written, are required. The ability to provide all services needed and mandated by the Co-Ops, Internal and External Guests. The position necessitates someone who can directly liaise with the Co-Ops and their representatives in order to carry out detailed and timely requests. Position necessitates physical activity, the ability to bend, reach, crouch, and to lift items up to 70 pounds, the ability to stand and walk for prolonged periods of time, the ability to work and maneuver in close quarters, and the ability to withstand heat and cold temperatures related to the job function. JOB FUNCTIONS: • The ability to assist in the hiring, training, supervising, scheduling, coaching and counseling, and directing all aspects of the Operations’ Associates within the Department., • The ability to support and direct all the subordinates in his/her role within the Engineering Department., • The ability to handle, direct, and participate in any Hotel emergency., • The ability to ensure that employee performance management processes are carefully prepared and delivered., • The ability to plan and to execute effective preventive maintenance schedules for the Hotel., • The ability to plan and implement procedures, systems and controls to ensure efficient maintenance procedures are carried out., • The ability to directly supervise staff in carrying out work schedules as well as spot-checking to verify quality and employee performance., • The ability to maintain proper inventories required for the building and Associates., • The ability to maintain par stocks and the distribution of items., • The ability to ensure timely and accurate sub meter, chemical treatment and engine room logs., • The ability to handle the purchasing of equipment replacement parts and repairs. This includes contacting vendors for best prices, writing purchase orders, receiving goods and completing projects., • The ability to ensure that work order/request system is properly executed and that items from the logbook are followed up on., • The ability to assist in developing and updating comprehensive departmental policies and manuals., • The ability to ensure that all meter readings on heat, light and power are taken on a daily basis and reviewed for consumption., • The ability to assist in compiling a monthly consumption report on heat, light and power to include electricity, gas, steam and water., • The ability to set-up fire line safety system, valve locations and other emergency procedures that involves the department., • The ability to ensure effective communication and good relations between the maintenance department and other departments in the hotel., • The ability to prepare and follow through on any projects as outlined by senior management., • The ability to ensure all areas of the hotel are patrolled and inspected on a regular basis., • The ability to ensure all maintenance staff are in uniform and well groomed., • The ability to ensure timely completion of all assigned responsibilities., • The ability to assist in developing and maintaining an energy conservation program allowing the hotel to meet its annual budget targets., • The ability to prepare/review requisitions for purchase and work orders and liaise efficiently with the Director of Engineering., • The ability to always conduct oneself in a professional manner reflects the high standards of The Pierre, A Taj Hotel and encourage staff to do the same., • The ability to maintain a good working relationship with other employees, providing instruction and encouragement as needed., • The ability to ensure a clean, neat and organized work area., • The ability to attend and participate in all required meetings., • The ability to respond properly in any hotel emergency or safety situation., • The ability to perform other tasks or projects assigned by hotel management and staff.

Job Description About Harri Harri is the AI-first workforce operating system for hospitality and other frontline, service-driven industries. More than 750 enterprise clients — including Shake Shack, McDonald’s, Jersey Mike’s, Dave’s Hot Chicken, and Radisson Hotel Group — run their people operations on Harri across 70,000+ locations worldwide. We start from one belief: in service businesses, employee experience and customer experience are the same problem — and we build the platform that proves it. The Opportunity Harri is bringing Engage360 to market: a unified platform for employee listening, feedback, and engagement, combined with competitions, rewards, goals, and recognition — soon expanding into knowledge base and communities. It's a cornerstone of our employee super app strategy: the idea that every tool a frontline worker needs lives in one place. The Product Manager who built Engage360 has moved on — and with them goes ownership of two more product lines that were never really separate problems: a new Learning Management System currently being designed from scratch, and our Performance Management product. Rather than hire a like-for-like replacement, we're creating one senior product leadership role to own all three as a connected system. This is a build, not a maintain: Engage360 is moving to market fast, and the LMS doesn't exist yet. What You'll Own • Employee Engagement & Experience (Engage360): Own the roadmap for listening, feedback, recognition, rewards, competitions, and goals, and lead the near-term expansion into knowledge base and communities., • Learning Management System: Take a product from spec to launch, built to work with engagement and performance data from day one rather than bolted on afterward., • Performance Management: Own the product connecting goals, feedback, and reviews — the throughline linking engagement and learning together., • Portfolio strategy: Decide how these three product lines work as one system, not three roadmaps competing for the same engineering time., • Customer immersion: Work directly with HR and People leaders at enterprise hospitality, restaurant, and retail brands to pressure-test what you're building against how frontline organizations actually run., • Cross-functional leverage: Partner with engineering, design, sales, and customer success to ship fast and hold the line on priorities when everything feels urgent., • Team building: Likely first hire and manager for supporting PMs as the portfolio grows. What We're Looking For • 8+ years in product management, including time owning a product area at Director, Group PM, or Head of Product level — or a Senior PM who has clearly outgrown that title., • Direct experience in HCM or HR tech: employee experience, engagement, recognition and rewards, learning, or performance management software., • A track record of running more than one product surface at once, or of pulling fragmented product lines into a single coherent strategy., • Comfort building for enterprise B2B customers — ideally in hospitality, restaurants, retail, or other frontline-heavy verticals., • Experience turning employee listening data — surveys, sentiment, feedback — into shipped product decisions, not just dashboards., • A bias for speed: product leadership experience in a resource-constrained, fast-growth environment, not only a large, well-staffed one., • Sharp written and verbal communication — you'll represent product strategy to enterprise clients, prospects, and occasionally investors.Nice to Have, • Experience with gamification, recognition and rewards mechanics, or competition-based engagement features., • Experience serving hourly, shift-based, or deskless workforces specifically., • Product leadership through a fundraising or high-growth stage., • Familiarity with the employee super app or unified frontline platform category. Compensation & Location The salary range for this position is $140,000-$180,000 (USD). Hybrid, based out of Harri's New York headquarters. Why Harri Harri is 750+ enterprise clients and 70,000+ locations deep into building the AI operating system for the frontline workforce, with Salli — our AI assistant for operators — already live and Engage360 next. If you want to own a product category before the market has fully named it, this is that seat.

Job DescriptionSenior Cloud Systems Administrator New York, NY ESSENTIAL FUNCTIONS AND DUTIES Cloud Infrastructure, Architecture & Governance • Design, deploy, maintain, and continuously improve Cipriani’s Microsoft Azure cloud infrastructure across corporate and property environments., • Support enterprise-scale Azure architecture aligned with Microsoft Cloud Adoption Framework and Well-Architected principles, including Management Groups, subscriptions, Azure Policy, RBAC, naming standards, tagging, resource organization, and platform automation., • Manage and optimize Azure services including Azure App Services, Azure Functions, Azure SQL, Azure Storage, Azure Redis, Azure Service Bus, Azure Key Vault, Azure Monitor, Application Insights, Log Analytics, and related services., • Define and support compute and platform patterns including virtual machines, VM scale sets, App Services, Functions, Azure Container Registry, and AKS/Kubernetes where applicable., • Design, configure, and maintain Azure networking, including Virtual Networks, Private Endpoints, Network Security Groups, DNS, peering, routing, gateways, firewalls, VPNs, and hybrid connectivity., • Support secure network topologies such as hub-and-spoke or Virtual WAN, including Azure Firewall, Application Gateway/WAF, Private Link, ExpressRoute/VPN, and DDoS Protection where needed., • Implement scalable, resilient, secure, and cost-effective cloud architectures aligned with business, security, and operational requirements., • Maintain clear architecture documentation, cloud diagrams, technical standards, support runbooks, and knowledge base materials.Cloud Migration, Modernization & Enterprise Services, • Support cloud migration and modernization efforts across on-premises-to-Azure, cloud-to-cloud, hybrid, and legacy application environments., • Participate in discovery and assessment activities including workload inventory, dependency mapping, application readiness, rehost/replatform/refactor recommendations, and migration wave planning., • Support cutover execution and post-migration hypercare, including replication monitoring, test migrations, rollback planning, stakeholder communication, and stabilization., • Support Azure data and analytics workloads, including Azure Data Factory, Azure Databricks, Azure SQL, and related data movement or processing platforms., • Support emerging Microsoft cloud initiatives, including Azure OpenAI, Copilot readiness/governance, automation, analytics, and business intelligence workloads where applicable.Identity, Security & Compliance, • Implement and maintain cloud security best practices, least-privilege access, secure infrastructure patterns, and identity-based access models., • Administer Microsoft Entra ID/Azure AD, including Conditional Access, Privileged Identity Management, RBAC, app registrations, enterprise applications, hybrid identity, Entra Connect/Cloud Sync, and access governance., • Support Zero Trust models and security baselines across users, devices, applications, and cloud resources., • Configure and support Azure security services such as Azure Policy, Microsoft Defender for Cloud, Microsoft Sentinel, Defender XDR integrations, Key Vault, and secure score improvement initiatives., • Support vulnerability remediation, security monitoring, patching, access reviews, audit evidence collection, and compliance initiatives., • Support compliance requirements related to hospitality, payments, privacy, and enterprise technology, including PCI-DSS, SOC 2, ISO 27001, NIST, GDPR, HIPAA, HITRUST, or similar standards where applicable.Automation, Infrastructure as Code & DevOps, • Build, maintain, and improve Infrastructure as Code using Terraform, Bicep, ARM templates, or similar tools; Terraform experience is preferred., • Create reusable modules, policy-as-code, deployment standards, and coding practices that improve consistency and reduce manual work., • Build, maintain, and enhance CI/CD pipelines using Azure DevOps and/or GitHub Actions, including environment gates, drift detection, rollback support, and pre-deployment compliance checks., • Automate recurring operational tasks through PowerShell, Azure CLI, Bash, Python, Azure Automation, or similar tools., • Partner with technology teams to improve deployment velocity, release reliability, operational consistency, and platform efficiency.Monitoring, Reliability, Incident Response & Business Continuity, • Serve as a senior technical escalation point for critical Azure platform, infrastructure, application, networking, performance, and security incidents., • Support high-priority incident response, including triage, mitigation, stakeholder communication, root cause analysis, corrective action, and post-incident review., • Implement and maintain observability solutions using tools such as Azure Monitor, Log Analytics, Application Insights, Datadog, Workbooks, dashboards, alerting, and related platforms., • Build and maintain dashboards, alerts, performance metrics, service-level objectives, operational reports, and recurring health checks., • Support business continuity and disaster recovery solutions using Azure Backup, Azure Site Recovery, cross-region design, replication, recovery testing, and RTO/RPO validation.Cost Management, FinOps & Resource Optimization, • Partner with Finance and business stakeholders to support Azure cost visibility, usage reporting, budget controls, resource optimization, and cloud spend accountability., • Implement tagging standards, cost allocation practices, budget alerts, consumption reporting, rightsizing, reservations/Savings Plans strategy, and optimization roadmaps., • Identify recurring platform, cost, performance, or governance issues and lead corrective actions that improve long-term stability and efficiency.Microsoft 365, AVD & End-User Cloud Services, • Design, deploy, support, and optimize Azure Virtual Desktop and related remote access solutions, including host pool design, FSLogix profile strategy, Scaling Plans, and AVD Insights monitoring where applicable., • Support Microsoft 365 cloud services including Intune, Exchange Online, SharePoint/OneDrive, Teams, Purview, and related administration as needed., • Package, deploy, and maintain applications using Intune and other endpoint/cloud management platforms., • Support tenant-to-tenant Microsoft 365 migrations, coexistence planning, and cutover activities where applicable., • Support enterprise cloud services that improve secure access, business continuity, and operational efficiency across Cipriani’s corporate and property locations.Leadership, Documentation & Cross-Functional Partnership, • Lead technical discovery sessions, design discussions, proof-of-concept builds, and Well-Architected Reviews with clear recommendations and trade-offs., • Produce Architecture Decision Records, design documentation, implementation plans, runbooks, and support handoff materials., • Mentor junior IT team members, delivery partners, and help desk staff through design reviews, technical guidance, troubleshooting support, and knowledge sharing., • Manage escalated technical issues while remaining calm, professional, service-oriented, and focused on business impact., • Communicate complex technical concepts clearly to technical and non-technical stakeholders, including leadership, Finance, vendors, security partners, and business teams., • Manage third-party IT vendors, MSPs, cloud providers, security partners, software vendors, and infrastructure vendors as needed. KNOWLEDGE, EXPERIENCE AND SKILLS • Minimum of 7 years of experience in Azure Cloud Engineering, Cloud Infrastructure, Systems Engineering, DevOps, Site Reliability Engineering, Platform Engineering, or a related technology role., • Deep hands-on expertise with Microsoft Azure cloud environments, including infrastructure, networking, identity, security, governance, monitoring, and operations., • Strong experience with Azure Landing Zones, Azure Policy, Management Groups, subscriptions, RBAC, tagging, naming conventions, security baselines, and automated remediation., • Strong Azure networking knowledge including DNS, load balancing, routing, firewalls, private networking, VPNs, peering, hybrid cloud connectivity, ExpressRoute/VPN, and secure network architecture., • Strong Microsoft Entra ID/Azure AD experience, including Conditional Access, PIM, hybrid identity, app registrations, enterprise applications, and Zero Trust concepts., • Hands-on experience with Infrastructure as Code, including Terraform, Bicep, or ARM templates; Terraform is preferred., • Experience building and maintaining CI/CD pipelines using Azure DevOps and/or GitHub Actions., • Strong scripting ability using PowerShell, Azure CLI, Bash, Python, or similar languages., • Experience implementing monitoring and observability using Azure Monitor, Log Analytics, Application Insights, Datadog, Workbooks, dashboards, or similar platforms., • Experience supporting cloud migration, modernization, and transformation of legacy, on-premises, hybrid, or multi-cloud environments., • Experience serving as a senior escalation point for business-critical incidents, including mitigation, root cause analysis, stakeholder communication, and post-incident reporting., • Ability to communicate technical concepts clearly to both technical and non-technical stakeholders while maintaining a service-oriented approach.Preferred Qualifications, • Microsoft certifications such as Azure Solutions Architect Expert (AZ-305), Azure Administrator Associate (AZ-104), Azure Security Engineer Associate (AZ-500), Cybersecurity Architect Expert (SC-100), DevOps Engineer Expert (AZ-400), Azure Network Engineer Associate (AZ-700), or Microsoft 365 certifications., • Experience with Azure Virtual Desktop, FSLogix, Azure Files or Azure NetApp Files, Scaling Plans, AVD Insights, remote desktop infrastructure, or cloud-based end-user computing environments., • Experience with Docker, Azure Container Registry, Kubernetes, AKS, Azure Functions, Event Grid, Azure Front Door, Cloudflare, or similar modern cloud services., • Experience with Azure Databricks, Azure Data Factory, Azure SQL, SQL Managed Instance, Synapse Analytics, Fabric, Cosmos DB, analytics workloads, data science, machine learning, AI, or business intelligence platforms., • Experience with Microsoft 365 tenant-to-tenant migrations, Exchange Online, SharePoint/OneDrive, Teams, Purview, Intune, Copilot readiness/governance, Copilot Studio, or Microsoft Foundry., • Experience supporting hospitality, restaurant, private club, hotel, retail, luxury, or multi-site operating environments., • Familiarity with hospitality technology platforms such as POS, PMS, reservation systems, event management systems, access control, guest Wi-Fi, AV systems, and related integrations., • Experience supporting enterprise or regulated environments with strong security, compliance, governance, and audit requirements.PHYSICAL, SCHEDULE AND LOCATION REQUIREMENTS, • Ability to work on-site in New York as business needs require and support multiple Cipriani corporate and property locations., • Ability to participate in planned after-hours maintenance, urgent incident response, system upgrades, or cutover activities when needed., • Ability to sit or stand for extended periods, work at a computer, and occasionally lift or move IT equipment up to 30 pounds. 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Job Description Overview Opportunity: Front Office Manager Manage hotel front office operations in accordance with established guest service and sustainability standards. Your Growth Path Assistant General Manager – General Manager - Area General Manager Your Focus • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures., • Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required., • Supervise all guest services department managers., • Review correspondence from guests and incident logs and direct staff according to information obtained., • Oversee all vendor and personnel contracts throughout the hotel., • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking., • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Perform other duties as requested by management. Your Background and Skills • Associate’s or Bachelor’s degree preferred., • 2 to 5 years hospitality related experience. HHM Hotels Benefits and Perks • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays and weekends., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job DescriptionAbout UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the Role Canary Technologies is hiring a Mobile Product Lead to own and scale its native mobile portfolio, including the guest app, hotel staff app, and developer SDKs. In this role, you’ll drive the evolution of these products, expanding the capabilities that deliver measurable business impact. Listening closely to our customers, you’ll concept and build new native app offerings from 0 → 1 that solve real customer problems, cementing Canary’s leadership in this space. You’ll partner closely with Design and Engineering teams to ship best-in-class iOS and Android experiences, enhance SDK developer experience through strong documentation and tooling, and ensure mobile remains a strategic growth lever for the company. This role owns outcomes that matter for both hotel staff and guests, balancing intuitive UX with performance and real-world platform constraints. Responsibilities • Own and define the product strategy and roadmap with a clear multi-quarter roadmap, • Build new native products 0 → 1 to capture that solve real customer problems and generate new revenue for the business, • Interface with Enterprise customer leadership teams, ensuring our products fully support their needs and position Canary as a critical and valuable partner for their business, • Evolve our SDKs to be even easier to adopt, well-documented, versioned, and observable for reliability, • Partner with Design and Eng to establish mobile UI patterns, accessibility standards, and performance budgets (startup time, bundle size, battery/CPU), • Set quality bars for mobile releases including telemetry, alerting, and crash-free thresholds; partner with QA to scale automated test coverage, • Collaborate with other Canary product teams teams to unlock mobile-first experiences powered by Canary’s core services, • Drive rollout plans, experimentation, and measurement to improve activation, engagement, retention, and app store ratings, • Champion security, privacy, and compliance across mobile (PII handling, PCI concerns, secure storage, secrets, and transport), • Maintain a well structured backlog, lead all team ceremonies, and ensure successful and on time execution and deliveryQualifications, • 7+ years in Product Management with 3+ years working on native mobile apps and/or SDKs, • Proven track record of launching and managing high-quality iOS and/or Android features end-to-end with measurable impact, • Lead development of mobile SDKs/frameworks with clear API contracts, strong documentation, and scalable versioning; define instrumentation, KPIs, and deprecation strategies to drive adoption and stability, • Drive high-quality mobile experiences across Swift/SwiftUI and Kotlin/Jetpack, optimizing for performance, accessibility, offline-first design, and platform constraints, • Lead cross-functional execution in ambiguous environments, partnering with engineering, design, and GTM; translate customer insights (hotel staff workflows and guest journeys) into impactful mobile-first solutions, • Track record improving App Store and Play Store ratings and review response programs, • Background in payments and secure mobile data handling (PCI considerations), • Experience in hospitality, travel, or other two-sided marketplaces is a plusCompensation Target cash compensation ranges from $190,000-$240,000, including a fixed annual salary and a performance-based bonus paid quarterly. This role also includes a stock option grant, subject to board approval. Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location. We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits: Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionAbout UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the Role We believe every way a hotel and its guests communicate should be facilitated through Canary — with best-in-class AI agents working alongside staff to boost efficiency, revenue, and guest personalization. Voice is one of the most exciting frontiers of that vision. As the AI Voice Product Operations Manager, you'll help the Voice product team turn roadmap into rollouts that work well for hotels. You'll support how new capabilities reach properties, help drive adoption once they're live, run experiments to understand what's working, and own the metrics that show the impact while working closely across Product, Engineering, and Go-To-Market. If you enjoy being the person who keeps a product team running smoothly and makes the product a little better every cycle, you'll fit right in. Responsibilities • Coordinate end-to-end rollout and go-live for Voice AI — launch readiness, run-of-show, and alignment across Product, Engineering, CS, and GTM., • Drive adoption, not just go-live: make sure new capabilities land with customers and deliver the efficiency, revenue, and guest-experience gains they're built for., • Run the feedback loop between the field and engineering to bring them into the roadmap., • Run experiments — A/B tests, phased rollouts, pilots, and early access programs — to validate what works before scaling., • Own the measurement framework for Voice: define the KPIs that matter and maintain the dashboards the team relies on., • Partner with Go-To-Market to make each rollout better than the last through process improvements and AI-enabled workflowsQualifications, • 3+ years in product operations, technical program management, strategy & operations, consulting, or a related role — ideally in B2B SaaS., • Track record of owning complex launches and rollouts end-to-end, coordinating across Product, Engineering, and GTM., • Data-driven, with SQL skills and hands-on experience designing experiments, defining KPIs, and building dashboards in BI/analytics tools., • Strong program management skills — comfortable driving many moving parts and multiple concurrent deployments through ambiguity to done., • Excellent communicator who can work with both technical and non-technical audiences and build alignment; bias for action in a fast-paced, high-growth environment., • Bonus: APIs/scripting and a tinkerer's instinct; experience in hospitality tech or telephony/voice/communications products.Compensation Target cash compensation ranges from $145,000 - $195,000, including a fixed annual salary and a performance-based bonus paid quarterly. This role also includes a stock option grant, subject to board approval. Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location. We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits: Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.