VP OF CASINO OPERATIONS
7 days ago
Jamul
Job Description Job Title: Vice President of Casino Operations Department: Executive / G&A Reports To: President & General Manager Date: April 2026 FLSA Status: EXEMPT Jamul Casino Resort Jamul Casino is San Diego’s newest, closest, and most genuinely entertaining casino. Since its opening in October of 2016, Jamul Casino has been growing tremendously. It offers seven diverse restaurants, over 1,700 of the latest slot games, fifty-two table games, a Poker Room, award-winning steakhouse, live entertainment, event space, and stunning back country views. Additionally, we added a sixteen story AAA Four Diamond Hotel in August 2025 introducing a brand-new luxury hotel offering two hundred rooms that also includes full-service spa and salon along with a rooftop pool deck. Jamul Casino offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members’ well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, and much more. It is no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 and 2024 by San Diego’s Business Journal and Top Places to Work in 2025 by USA Today. Position Summary The Vice President of Casino Operations is responsible for the strategic leadership, financial performance, and operational execution of all gaming activities, including Slots, Table Games, Poker, Player Development, Casino Hosts, and VIP Services. This role is accountable for driving total gaming revenue through the integration of floor operations, player development strategy, VIP engagement, and reinvestment discipline. The VP ensures a seamless alignment between operations and marketing to maximize player worth, guest experience, and profitability. Key Responsibilities Enterprise Gaming Leadership • Provide executive oversight of all Casino Operations, including Slots, Table Games, Poker, Casino Hosts, and VIP Services., • Develop and execute integrated gaming and player development strategies aligned with property objectives., • Lead the Player Development function, including Casino Hosts and VIP Services, with full accountability for player acquisition, retention, and worth migration., • Establish performance standards for hosts based on measurable revenue contribution (theoretical and actual)., • Drive premium player strategy, including high-limit, VIP, and top-tier guest experiences., • Partner with Database Marketing to align segmentation, reinvestment, and offer strategy with on-property execution., • Ensure delivery of a best-in-class VIP and premium guest experience across all gaming and non-gaming touchpoints., • Oversee VIP Services, including concierge-level support, reservations, events, and personalized guest engagement., • Establish service standards and recovery protocols for high-value guests., • Provide leadership over Slots and Table Games Operations, ensuring efficient, compliant, and high-performing operations., • Optimize staffing models, scheduling, and labor utilization to meet business demands., • Ensure adherence to all policies, procedures, and internal controls., • Accountable for achieving gaming revenue, EBITDA, and profit targets across all areas of responsibility., • Develop and manage operating and capital budgets; monitor performance and address variances., • Ensure full compliance with all regulatory requirements, internal controls, and gaming procedures., • Oversee game protection strategies in partnership with Surveillance and Security., • Build, lead, and develop a high-performing leadership team across operations and player development., • Establish a culture of accountability, engagement, and continuous improvement., • Oversee hiring, coaching, performance management, and succession planning., • Partner with Marketing, Hotel Operations, Food & Beverage, Finance, and HR to drive total property performance., • Align player development and VIP strategies with overall resort experience and brand positioning., • Bachelor’s degree in business, Hospitality, or related field preferred; or equivalent experience., • Minimum of 10 years of progressive leadership experience in casino operations and player development, including executive-level responsibility., • Proven success in driving gaming revenue, player development performance, and VIP engagement., • Strong financial acumen, including P&L management, budgeting, and forecasting., • Deep knowledge of Slots, Table Games, Poker, and host/VIP service operations., • Demonstrated ability to lead high-performing teams in a fast-paced, high-volume environment., • Excellent communication, leadership, and decision-making skills., • Proficiency in Microsoft Office and casino management systems., • Direct oversight of Casino Operations, Player Development, Casino Hosts, and VIP Services leadership., • Responsible for performance management, workforce planning, and leadership development., • Ability to work flexible schedules including nights, weekends, and holidays., • Frequent presence on the casino floor in a high-noise environment., • Ability to stand and walk for extended periods., • May be required to lift up to twenty-five pounds.