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Job Description Job Title: Leasing Manager Company: Fairway Management Location: Fully Travel - will cover Missouri and Texas Fairway Management, Inc. (FWM) is a property management firm responsible for the maintenance, compliance, marketing and business administration of over 12,200 affordable apartment homes. We commit extensive resources to hiring, developing and training our property management team. This team works closely with our team of accountants, compliance officers and other staff members to maintain high standards of living at affordable rates. Growing from 5 to over 250 properties in over 25 years, FWM is regarded as a strong management company in the industry. FWM is sought by lenders and regulatory agencies to manage projects for their developers as a highly regarded management company. Each member of the team is available to the residents and has detailed files that accurately track compliance issues, making life for our residents as carefree as possible. What we do: Elevate your love of leasing as a Leasing Manager in a unique niche position! Expand your entrepreneurial skillset by overseeing the leasing and move in process of new construction communities. Take the lead in introducing brand new senior and family apartment homes to local communities. Manage these new developments and all related leasing, marketing, advertising, activities, communication and branding. Achieve 100% occupancy within an established timeframe and relocate to your next assignment. Travel: This is a 100% travel (overnight) position. All travel related expenses are covered by Fairway Management Job Responsibilities: • Generate qualified traffic (documenting all inquiries and denials), • Plan and implement marketing events, • Utilize social media and other online sources, • Visit competitive properties and prepare associated competition reports, • Ability to communicate in a professional manner with all clients, investors, community leaders/members, and other employees within the organization and present professionally at all times., • Manage required application paperwork and compliance processes, • Take applications and collect required documentation, • Submit and review applicant credit/criminal screening, • Process applications and achieve high approval percentages through compliance partner, • Prepare and implement timely move in process, • Achieve 100% occupied status for transition to management company, • Responsibilities:, • Ensure resident applications are being processed in a timely manner and in accordance with company policy., • Review and prepare for approval, new/existing resident applications/certifications., • Maintain excellent client relations by working directly with site staff as needed., • Review supporting financial documentation in files, ranging from bank statements, pay stubs, retirement statements, etc., • Utilize a keen mind to identify irregularities in the case documents and on site and communicate those oddities to supervisors., • Strong follow-up and multitasking skills that will lead to successful completion/approval of files/final files within tight deadlines., • Adhere to defined procedures, guidelines, and performance standards., • Requirements:, • Ability to multi-task at a high level., • Ability to develop effective solutions to problems or situations., • Must be able to communicate effectively via email, Microsoft Teams, and the telephone., • Proficient understanding of the English language and accurate usage of grammar and punctuation is required., • Competitive pay and benefits package including: health, dental, life insurance, and paid vacation., • This position qualifies for a quarterly incentive plan after the first full quarter of employment. Living expenses covered: • Hotel lodging, • Utilities/ Cable internet, • Gas Card, • Mileage Reimbursed*, • Daily Food Per Diem* Tech Provided: • College degree, required, • 100% travel required (assignments at different locations can last 3-5 months on average). Once assignment completed Leasing Managers then travel to their next out of town assignment., • 1+ years leasing, property management, hospitality and/or retail experience a plus, • Sales and marketing skillset, entrepreneurial spirit and drive, organized with attention to detail., • Flexibility with schedule, • Proficiency in use of technology, i.e. Microsoft Office products and social media, • Competitive Base Salary, • Bonus Program, • Monthly goal incentive program with gift card rewards This company is an at-will employer as allowed by applicable state law. If hired, I understand this means that either the company or I may terminate the employment relationship at any time, for any reason, with or without notice or cause. Further, no employee or representative of the company is authorized to enter into an agreement, express or implied, with me or any other applicant for employment for a specified period of time unless such an agreement is in a written contract signed by the President of the company. Please note, the company does not accept unsolicited resumes from individual recruiters or third party recruiting agencies without pre-approval. Pre-approval by Human Resources is required before any external candidate can be submitted for consideration. The company is not responsible for fees related to unsolicited resumes and for candidates who are sent directly to our hiring managers, employees or company representatives. #LI-MW1

Job Description ACCOUNTABILITY The Housekeeper is essential to creating a clean and welcoming atmosphere for our guests. In this role, you are accountable for the pristine condition of guest rooms and public areas, enhancing the overall guest experience through your commitment to cleanliness and meticulous attention to detail. REPORTS TO AND IS SERVED BY: Executive Housekeeper & Housekeeping Supervisor FLSA Designation: Non-Exempt WHAT TO EXPECT Room Cleaning: Clean and prepare guest rooms, including making beds, changing linens, cleaning and sanitizing bathrooms, and dusting and vacuuming. Ensure that all room amenities are in their designated places. Public Areas: Clean and maintain the cleanliness of public areas, such as lobbies, hallways, and common spaces, ensuring they are tidy and inviting. Supplies Management: Ensure that cleaning supplies and amenities are well-stocked and request replenishments when necessary. Report Maintenance Issues: Report any maintenance or repair issues in guest rooms or public areas to the appropriate department for prompt resolution. Lost and Found: Follow hotel procedures for handling and reporting lost and found items. Laundry Service: Assist with laundry duties, including washing, drying, and folding linens and towels. Guest Requests: Respond to guest requests for additional amenities or services, such as extra towels or toiletries, promptly and professionally. Privacy and Security: Respect guests' privacy and maintain security by properly handling room keys and following hotel security protocols. Quality Standards: Ensure that rooms and public areas meet the hotel's cleanliness and maintenance standards, paying close attention to detail. Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment. Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including "Other duties as assigned." Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job. PROUD OWNER Attention to detail and a commitment to cleanliness. Ability to work independently and efficiently. Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment. HELD ACCOUNTABLE TO Guest satisfaction, brand standards, property and room preparation, preparing a welcoming environment, and cleaning and sanitization. SOFT SKILLS CHARACTERISTICS: Serious, diligent, reserved, loyal, conscientious, detail-oriented, and anticipates problems. MINDSET: Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth. HARD SKILLS EDUCATION AND EXPERIENCE: Previous experience in housekeeping or cleaning roles is preferred but not mandatory. Knowledge of cleaning equipment and products. PHYSICAL DEMANDS: lift, carry, push, and pull up to 35+ lbs. Standing for extended periods and performing repetitive motions. TRAVEL: N/A POSITION: On-site work at the hotel property.

Job Description ACCOUNTABILITY The Sales Manager leads proactive sales efforts to optimize occupancy and ADR, maximize revenues, and surpass hotel profit targets. They achieve all sales objectives while upholding Stoney Creek Hotel & Conference Center standards and exceeding guest/client expectations. In this dynamic role, quick decision-making in fast-changing conditions is essential. Challenges and pressure are the norm, with daily variations in priorities and new problem-solving tasks. The role involves addressing situational, factual, and interpersonal issues, demanding analytical, creative solutions, and teamwork. Interactions require poise, confidence, and influence. Communication is assertive, prioritizing decisiveness over persuasion. Flexibility, delegation, and persistence are key attributes, focusing on goal attainment rather than micromanaging processes. REPORTS TO AND IS SERVED BY: General Manager & Regional Director of Sales FLSA Designation: Exempt WHAT TO EXPECT Sales Strategy: Develop and implement effective sales strategies to increase room occupancy, Average Daily Rate (ADR), and overall revenue. Identify market opportunities and trends to stay competitive. Client Acquisition: Build and maintain relationships with corporate clients, travel agencies, event planners, and other potential customers. Proactively seek out new business opportunities. Client Retention: Foster strong relationships with existing clients to ensure repeat business. Understand their needs and provide tailored solutions. Revenue Enhancement: Continuously monitor and analyze market trends and competitors to adjust pricing and packages accordingly. Utilize yield management techniques to maximize profits. Team Leadership: Manage the hotel's sales team, providing guidance, support, and training. Set performance targets and evaluate team members' progress. Sales Collateral: Create and manage sales collateral, including promotional materials, presentations, and contracts. Ensure that all sales materials are up-to-date and reflect the hotel's offerings accurately. Networking: Attend industry events, trade shows, and networking opportunities to promote the hotel and establish connections within the hospitality industry. Reporting: Generate regular reports on sales activities, revenue, and market analysis. Provide insights and recommendations to senior management. Customer Service: Maintain a high level of customer service by addressing client inquiries and concerns promptly and professionally. Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment. Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including "Other duties as assigned." Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job. PROUD OWNER Excellent communication skills, both verbal and written. Strong attention to detail and the ability to multitask in a fast-paced environment. Developing sales strategies and setting goals. Promoting Stoney Creek programs. Proficiency in using computer systems and hotel management software for reservations and guest information. Client relationship management. Ensures guest satisfaction exceeds brand standards in every interaction. HELD ACCOUNTABLE TO Guest satisfaction, brand standards, meet and exceed hotel profit goals, identify and generate new business, and support operations. SOFT SKILLS CHARACTERISTICS: Independent, assertive, self-confident, innovative, goal-oriented, visionary, and flexible. MINDSET: Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth. HARD SKILLS EDUCATION AND EXPERIENCE: High school diploma or equivalent (additional hospitality education is a plus). College degree in related areas preferred. Previous experience in hospitality sales is a plus. Proficiency in computer programs and skills. Strong communication skills, both verbal and written. PHYSICAL DEMANDS: lift, carry, push, and pull up to 25 lbs. TRAVEL: N/A POSITION: On-site work at the hotel property.

Job Description JES Holdings is a privately-held family of companies with over 600 employees. Since our beginning in 1984, our expertise has grown from affordable multi-family and senior housing communities to include skilled nursing care and memory care centers, market-rate apartment and loft communities, historic renovations and market-rate independent senior living communities. Our vision is to develop long-term relationships with clients and investors in the financial services and real estate markets to maximize profitable opportunities for all concerned. We serve our clients and communities with integrity to maintain their trust and respect. Company: Fairway Construction Co., Inc. Location: Texas Travel: This position will require travel to job sites as necessary with possible overnight stays. Projects over 1 hour from residence will stay at a hotel which will be company paid. Benefits: Reimbursements for job related travel in addition to salary and benefits. POSITION SUMMARY / PURPOSE Reporting to the Project Manager, the Assistant Project Manager (APM) provides essential support in the management and coordination of multi-family construction projects. The APM acts as a liaison between field operations and project management, assisting with budget maintenance, scheduling, and subcontractor coordination to ensure projects are completed on time and within budget. ESSENTIAL FUNCTIONS • Assist the Project Manager in the overall implementation of projects, ensuring they are built correctly according to project plans., • Coordinate the implementation of project schedules and forecasts., • Provide support for all RFI submittals from project staff and review engineering deliverables., • Obtain submittals, review, and transmit to the architect for review and approval., • Assist in the review and analysis of proposals from subcontractors and suppliers., • Help prepare scopes of work and material purchase orders., • Monitor project budgets and track trends to ensure adherence to financial goals., • Interpret architectural, engineering, and civil drawings for subcontractors and workers on-site., • Assist with the evaluation and development of solutions to problems from subcontractors., • Coordinate the preparation of as-built, red-lined construction plans., • Advanced knowledge in interpreting building blueprints, including architectural, engineering, and civil drawings., • Knowledge of construction industry terms and operations., • Strong computer skills and knowledge of construction software such as Procore, Bluebeam and Microsoft Project., • Organizational, project management, and time management skills., • Communicates effectively both orally and in writing., • Skill in dealing with others in person-to-person work relationships., • Independent decision-making experience and strong attention to detail., • Bachelor’s degree in Construction Management, Civil Engineering, Architecture or related field preferred., • A minimum of 2–3 years of construction experience required., • Experience within multi-family and/or stick-built construction required., • Experience in both areas of site improvements and vertical construction preferred., • Experience working with 3rd party developers and state and local officials is preferred., • OSHA training preferred.

Job Description Title: Roaming Maintenance Tech Company: Fairway Management Location: Greater Columbia, Mo area Schedule: Full Time 8am to 5pm Monday through Friday Company Overview: At JES Holdings, our company's mission is to develop, build, and manage quality affordable housing, where our families would be proud to live. A key division of JES Holdings, Fairway Management (FWM), is responsible for the management, upkeep, and day to day operations of more than 230 apartment communities and single-family rental subdivisions in the affordable housing market. FWM's team works together to provide exceptional service to our clients and communities. We are driven by our core values of entrepreneurship, integrity, accountability, and our mission to serve our communities. If this opportunity excites you then we encourage you to apply to join us in our mission to provide quality housing where our families would be proud to live. Job Summary: Roaming Maintenance Techs within Fairway Management play a key role in the organization by providing support to their assigned properties and filling in to perform routine maintenance duties including rough carpentry, painting and basic equipment or facility repairs. They are responsible for maintaining curb appeal of the property, buildings and common areas. This is role that involves regular travel. Essential Duties & Responsibilities: • Complete daily resident work orders., • Must be willing to travel 75% to 100% of the week, requiring own reliable transportation., • Must have applicable maintenance tools., • Conduct unit turns in a timely manner including painting, carpet cleaning, and general unit cleaning as needed., • Perform quarterly preventative maintenance checks if applicable., • Must be able to work in enclosed spaces such as attics and crawl spaces., • Must be willing to do all physical requirements of position, including walking the property, frequent usage of stairs at our multi story properties, must be able to lift up to 55lbs regularly., • Must be able to work outdoors in all weather conditions, including heat, cold, rain, and snow., • Must be able to pick up supplies from area vendors as needed while legally operating a registered and properly insured vehicle., • Reports to Regional Manager and Maintenance Superintendent for all delegated tasks., • Travel to, and participate in, both regional and corporate training and/or conferences as required. Education: • 3 to 5 years of multifamily, commercial, or hotel maintenance experience, • HVAC EPA Type II Certification, • Must have 1 to 2 years of verifiable HVAC troubleshooting, repairs, and installation experience. #LI-DNI

Job Description Title: Maintenance Tech Company: Fairway Management Location: Columbia, MO Schedule: Full Time 8am to 5pm Monday through Friday Company Overview: At JES Holdings, our company's mission is to develop, build, and manage quality affordable housing, where our families would be proud to live. A key division of JES Holdings, Fairway Management (FWM), is responsible for the management, upkeep, and day to day operations of more than 230 apartment communities and single-family rental subdivisions in the affordable housing market. FWM's team works together to provide exceptional service to our clients and communities. We are driven by our core values of entrepreneurship, integrity, accountability, and our mission to serve our communities. If this opportunity excites you then we encourage you to apply to join us in our mission to provide quality housing where our families would be proud to live. Job Summary: These exceptionally driven professionals are essential to the maintenance and upkeep of our properties, enabling them to be places our residents are proud to live. We are looking for dynamic professionals who are punctual, professional, and proactive. Arriving at work on time, possessing strong time management skills, providing our residents with enthusiastic service while completing work orders, and having a keen eye for detail to catch small issues before they become big come together in this rewarding role. A non-extensive list of maintenance skills used in this role includes drywall repair, painting, plumbing, electrical, appliance repair, general building maintenance. Essential Duties & Responsibilities: • Complete daily resident work orders., • Be available for on call after hours., • Must have applicable maintenance tools., • Conduct unit turns in a timely manner including painting, carpet cleaning, and general unit cleaning as needed., • Preform quarterly preventative maintenance checks., • Must be able to lift up to 55lbs., • Must be able to work in enclosed spaces such as attics and crawl spaces., • Must be able to work outdoors in all weather conditions, including heat, cold, rain, and snow., • Must be willing to assist neighboring properties in maintenance tasks., • Must be able to pick up supplies from area vendors as needed while legally operating a registered and properly insured vehicle., • Reports to Regional Manager and Maintenance Superintendent for all delegated tasks., • Travel to, and participate in, both regional and corporate training and/or conferences as required., • Be alert to any emergencies, suspicious persons or events and notify appropriate staff., • Assist with maintaining exceptional curb appeal., • Maintain positive and professional relationships with residents, vendors, and other staff members., • Education:, • High School diploma or the equivalent, • Experience: Experience: • Preferred experience in carpentry, drywall repair, painting, plumbing, electrical, appliance repair, general building maintenance #LI-DNI

Job Description Title: Maintenance Tech Company: Fairway Management Location: Columbia, MO Schedule: Full Time 8am to 5pm Monday through Friday Company Overview: At JES Holdings, our company's mission is to develop, build, and manage quality affordable housing, where our families would be proud to live. A key division of JES Holdings, Fairway Management (FWM), is responsible for the management, upkeep, and day to day operations of more than 230 apartment communities and single-family rental subdivisions in the affordable housing market. FWM's team works together to provide exceptional service to our clients and communities. We are driven by our core values of entrepreneurship, integrity, accountability, and our mission to serve our communities. If this opportunity excites you then we encourage you to apply to join us in our mission to provide quality housing where our families would be proud to live. Job Summary: These exceptionally driven professionals are essential to the maintenance and upkeep of our properties, enabling them to be places our residents are proud to live. We are looking for dynamic professionals who are punctual, professional, and proactive. Arriving at work on time, possessing strong time management skills, providing our residents with enthusiastic service while completing work orders, and having a keen eye for detail to catch small issues before they become big come together in this rewarding role. A non-extensive list of maintenance skills used in this role includes drywall repair, painting, plumbing, electrical, appliance repair, general building maintenance. Essential Duties & Responsibilities: • Complete daily resident work orders., • Be available for on call after hours., • Must have applicable maintenance tools., • Conduct unit turns in a timely manner including painting, carpet cleaning, and general unit cleaning as needed., • Preform quarterly preventative maintenance checks., • Must be able to lift up to 55lbs., • Must be able to work in enclosed spaces such as attics and crawl spaces., • Must be able to work outdoors in all weather conditions, including heat, cold, rain, and snow., • Must be willing to assist neighboring properties in maintenance tasks., • Must be able to pick up supplies from area vendors as needed while legally operating a registered and properly insured vehicle., • Reports to Regional Manager and Maintenance Superintendent for all delegated tasks., • Travel to, and participate in, both regional and corporate training and/or conferences as required., • Be alert to any emergencies, suspicious persons or events and notify appropriate staff., • Assist with maintaining exceptional curb appeal., • Maintain positive and professional relationships with residents, vendors, and other staff members., • Education:, • High School diploma or the equivalent, • Experience: Experience: • Preferred experience in carpentry, drywall repair, painting, plumbing, electrical, appliance repair, general building maintenance #LI-DNI

Job Description ACCOUNTABILITY The Maintenance Tech is responsible for helping maintain the overall operation of the maintenance department and the appearance and working order of the hotel. The assistant must be able to work independently, as well as with others, and under the direction of the Maintenance Manager. Responsibilities include maintaining the exterior of the building, parking lot, and common areas, driving shuttle vans as needed, maintaining all equipment in guest rooms, and working with vendors. The Maintenance Assistant must be willing to respond to emergencies, even after hours, and work with corporate maintenance on special remodeling projects or capital expenditure needs. This position requires overall maintenance knowledge and troubleshooting ability with skills in painting, HVAC, carpentry, equipment, and tool usage. The responsibility of this position is managing specialized work efficiently, with confidence and competence. The position requires above-average attention to detail, concern for the exact correctness of work, and a strong commitment to tasks completed on time. REPORTS TO AND IS SERVED BY: Maintenance Manager & General Manager FLSA Designation: Non-Exempt WHAT TO EXPECT Routine Maintenance: Perform regular inspections and maintenance tasks on various systems and equipment throughout the hotel, including HVAC systems, plumbing, electrical systems, and lighting. Repairs: Diagnose and repair issues with hotel facilities, such as leaky faucets, malfunctioning appliances, broken HVAC units, and faulty electrical systems. Preventive Maintenance: Implement preventive maintenance programs to identify and address potential problems before they become major issues. This includes tasks like changing air filters, lubricating equipment, and inspecting fire safety systems. Room Maintenance: Ensure that guest rooms are in excellent condition by addressing issues such as broken fixtures, malfunctioning appliances, and plumbing problems promptly. Painting and Carpentry: Perform painting and carpentry tasks to maintain the appearance of the hotel, including patching and painting walls, repairing or replacing furniture, and fixing damaged woodwork. Pool Maintenance: Responsible for ensuring their cleanliness and proper functioning. This includes maintaining water quality, cleaning, and servicing filters, and addressing any issues with pumps or heaters. Grounds Maintenance: Maintain the hotel's exterior, including landscaping, sidewalks, parking lots, and outdoor lighting. This may involve tasks such as mowing lawns, trimming bushes, and removing snow or ice. Emergency Repairs: Respond to emergency maintenance requests promptly, such as plumbing leaks, electrical outages, or HVAC failures, to minimize guest inconvenience. Inventory Management: Keep track of maintenance supplies, order necessary materials and parts, and manage inventory to ensure that essential items are always available when needed. Safety Inspections: Conduct regular safety inspections to identify and address potential hazards, such as faulty wiring, loose handrails, or slippery floors. Compliance: Ensure that the hotel complies with relevant safety codes and regulations, including fire safety, building codes, and health regulations. Record Keeping: Maintain detailed records of maintenance activities, repairs, and inspections for future reference and compliance purposes. Vendor Management: Coordinate with external contractors and vendors for specialized repairs or services that are beyond the scope of in-house maintenance capabilities. Guest Interaction: Maintain a professional and courteous demeanor when interacting with guests and address any guest maintenance requests promptly and efficiently. Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment. Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including "Other duties as assigned." Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job. PROUD OWNER Attention to detail and a commitment to safety and cleanliness. Ability to work independently and efficiently. Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment. HELD ACCOUNTABLE TO Guest satisfaction, brand standards, maintaining facility operations and equipment, accurate and detailed record keeping, and support operations. SOFT SKILLS CHARACTERISTICS: Introspective, matter-of-fact, analytical, data-driven, introspective, deliberate, and organized. MINDSET: Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth. HARD SKILLS EDUCATION AND EXPERIENCE: High School degree or GED. Hospitality experience desired. Knowledgeable of the use of all equipment used to carry out the tasks of the hotel and able to train others. Certification in HVAC, Certified Pool Operator strongly desired. Fully educated and able to train others in all hotel emergency procedures. Knowledgeable of the use of all chemicals and equipment used to carry out the tasks of the hotel and able to train others. PHYSICAL DEMANDS: lift, carry, push, and pull up to 50+ lbs. Standing for extended periods and performing repetitive motions. TRAVEL: N/A POSITION: On-site work at the hotel property.

Job Description ACCOUNTABILITY The Assistant General Manager ensures guest satisfaction, property upkeep, and staff support according to Stoney Creek Hotel & Conference Center's standards set by the General Manager. They oversee all operations, including front desk, housekeeping, sales, maintenance, and the conference center. This role demands specialized expertise, technical problem-solving, and a commitment to integrity, quality, and precision while adhering to established standards and systems. REPORTS TO AND IS SERVED BY: General Manager FLSA Designation: Exempt WHAT TO EXPECT Guest Satisfaction: Assist in achieving high levels of guest satisfaction by addressing guest concerns, ensuring prompt resolution of issues, and maintaining a welcoming and hospitable atmosphere. Operational Supervision: Provide supervision and support to various hotel departments, including the front desk, housekeeping, sales, maintenance, and conference center. Ensure that each department operates effectively and efficiently. Standards Adherence: Work closely with the General Manager to ensure that the hotel maintains and exceeds the quality and service standards set by the brand and the property. Monitor and maintain the appearance and condition of the hotel. Staff Management: Assist in staff recruitment, training, and development. Help to create a positive work environment, offer guidance, and support employee growth. Financial Oversight: Participate in financial management, including budget development, expense control, and revenue management. Identify opportunities to maximize profitability while maintaining quality. Problem Solving: Employ specialized expertise in handling technical and operational challenges, often requiring creative solutions within approved organizational systems and technologies. Values Demonstration: Uphold the core values of integrity, quality, and caution in all aspects of the role. Set an example for employees in maintaining high ethical standards. Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment. Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including "Other duties as assigned." Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job. PROUD OWNER Your leadership, communication, and operational expertise will be crucial in achieving the hotel's goals and standards while maintaining guest satisfaction and efficient operations. Attention to detail and a commitment to safety and cleanliness. Ability to work independently and efficiently. Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment. HELD ACCOUNTABLE TO Brand standards, Providing operational leadership support, Guest satisfaction, Employee satisfaction and support, Managing budget and expenses. SOFT SKILLS CHARACTERISTICS: Intense, restless, driving, loyal, conscientious, detail-oriented, anticipate problems. MINDSET: Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth. HARD SKILLS EDUCATION AND EXPERIENCE: High School degree or GED. College degree in related areas preferred. Five years of hospitality experience is desired. Fully educated and able to train others on all hotel emergency procedures. Knowledgeable of the use of all equipment used to carry out the tasks of the hotel and able to train others. PHYSICAL DEMANDS: lift, carry, push, and pull up to 50+ lbs. Standing for extended periods and performing repetitive motions. TRAVEL: Less than 5% POSITION: On-site work at each hotel property.

Job Description ACCOUNTABILITY The Front Desk Agent plays an integral role in ensuring the smooth and efficient operations of our hospitality establishment. As a Front Desk Agent, you will be at the forefront of guest interactions, contributing to their overall experience and satisfaction. Your attention to detail, customer service skills, and ability to multitask are essential to the success of our team. The Front Desk Agent is a key ambassador of the hotel and is responsible for creating a positive first impression for guests. They play a vital role in ensuring a pleasant stay by providing exceptional customer service and assistance throughout a guest's visit. REPORTS TO AND IS SERVED BY: The Front Office Manager, Assistant General Manager, or General Manager FLSA Designation: Non-Exempt WHAT TO EXPECT Guest Check-In and Check-Out: Greet guests warmly, process check-ins, and provide room keys. Assist with check-out procedures, including settling bills and ensuring a smooth departure experience. Reservations: Manage room reservations, including taking bookings over the phone, online, or in person. Ensure accuracy and timely confirmation of reservations. Customer Service: Provide outstanding customer service by addressing guest inquiries, concerns, and requests promptly and professionally. This includes providing information about hotel amenities, local attractions, and services. Room Assignments: Assign rooms to guests, taking into consideration guest preferences and room availability. Ensure the correct room type and rate are assigned. Payments and Billing: Handle guest payments, process credit card transactions, and maintain accurate billing records. Resolve any billing discrepancies or issues. Key Control: Maintain control of room keys and ensure they are securely stored and issued to the correct guests. Safety and Security: Monitor the hotel's security system and be prepared to respond to emergency situations. Follow security procedures and report any suspicious activity. Luggage Assistance: Assist guests with their luggage, especially during check-in and check-out. Offer guidance on parking, amenities, and local services. Concierge Services: Act as a concierge by arranging transportation, making restaurant reservations, and providing information on local events and attractions. Front Desk Operations: Keep the front desk area organized and well-maintained. Manage a variety of administrative tasks, including filing, faxing, and email communication. Cash Handling: Handle cash transactions, maintain a balanced cash drawer, and complete daily financial reports and receipts accurately. Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment. Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including "Other duties as assigned." Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job. PROUD OWNER Excellent communication skills, both verbal and written. Strong attention to detail and the ability to multitask in a fast-paced environment. A welcoming and approachable demeanor, fostering positive interactions with guests. Proficiency in using computer systems and hotel management software for reservations and guest information. Ability to handle challenging situations with diplomacy and tact. Flexibility in working various shifts, including weekends and holidays. Ensures guest satisfaction exceeds brand standards in every interaction. HELD ACCOUNTABLE TO Guest satisfaction, brand standards, property and room preparation, preparing a welcoming environment, and cleaning and sanitization. SOFT SKILLS CHARACTERISTICS: Independent, assertive, self-confident, data-driven, introspective, deliberate, and organized. MINDSET: Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth. HARD SKILLS EDUCATION AND EXPERIENCE: High school diploma or equivalent (additional hospitality education is a plus). Previous experience in customer service, hospitality, or front desk roles preferred. Proficiency in using reservation systems and hotel software. Strong communication skills, both verbal and written. Ability to work in shifts, including evenings, weekends, and holidays. PHYSICAL DEMANDS: lift, carry, push, and pull up to 35 lbs. TRAVEL: N/A POSITION: On-site work at the hotel property.

Support the SCM with inventory, labor management, and financial performance of the service center.

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Customer Support / Remote] - Anywhere in U.Competitive salary / Health, dental & vision / 401k - As a Customer Service Rep at Curri, you will: Facilitate deliveries from booking to successful drop-off and everything in between; Provide best-in-class support for our customers and drivers via chat and

Customer Support / Remote] - Anywhere in U.Health, dental & vision / 401k match / PTO - As a Customer Service Rep at Ferguson, you will: Utilize your excellent communication skills to provide top-notch customer service to clients via phone, email, and chat; Solve customer inquiries and issues in a t

Medical, dental & vision / PTO / Paid training - As a Customer Service Rep at Assurant, you will: Handle inbound customer calls and/or e-mails with empathy and professionalism; Resolve issues, answer questions, and provide proactive solutions; Document interactions and follow up as needed; Collabora

Customer Support / Remote] - Anywhere in U.Medical, dental & vision / 401k - As a Customer Service Rep at DGI Supply, you will: Handle customer and sales interactions via phone, email and tickets within the Customer Care Box; Process requests for quotations, order entry and product questions from cu

Call Center / Remote] - Anywhere in U.Competitive pay + performance-based incentives / Paid training / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Sagility, you will: Provide exceptional customer service to clients through various communication channels such as phone, email,

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Independence Pet Holdings, you will: Respond to 70-90 phone calls per day, providing exceptional customer service in every interaction; Answer customer emails promptly, addres

Customer Support / Remote] - Anywhere in U.Up to $50K per year + bonus / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Legrand, you will: Process customer orders via phone, email, fax, EDI, and other channels; Provide accurate pricing, availability, and scheduling inform

Drive innovation and continuous improvement in project management practices. Bachelor's degree in engineering, construction management, or related field. Strong project management skills, including scheduling, budgeting, and quality control.

Drury Hotels - - Responsibilities: Perform various hotel housekeeping services to maintain clean guest rooms; Visually inspect rooms to help identify maintenance items needed; Assist guests by providing linens, terry, amenities, or information as requested; Ensure an exceptional guest experience by

Providing store management, associate supervision, and daily store operations of the store in the absence of the Store Manager.

Strong communication and time management skills.

Provide a well merchandised and well in-stock store by leading and supporting inventory management processes. Manage and execute the inventory management processes in store. Train, observe and coach the team to achieve results; participate in the performance management process of your team; support

Manage Accounts: Handle customer accounts, assist with account setup, and oversee general administrative tasks, including debt management. Detail-Oriented: Exceptional organizational and time management skills.

You'll use your fandom knowledge to help train new recruits and ensure their success, and also support the management team in daily operations and meeting sales targets. Let your voice be heard! You'll communicate fashion & music trend information to management and respective HQ partners. You'll wor

Strong in training, sales, and operations, ensuring a well-rounded approach to store management. Exceptional time management and the ability to prioritize effectively. Your responsibilities will encompass all facets of store operations, including scheduling, customer service, marketing, merchandisin

Handling cash management and financial transactions accurately. Assisting in inventory management and supply ordering. Previous experience in food service or retail management preferred.

Proficient in store operations, customer service, merchandising, people management, health and safety, and loss prevention, with strong follow-through skills to successfully implement tasks and initiatives.

Prior retail and or management experience is required.

Inform management when merchandise returns need to be put away. Communicate any problem or issue that requires management assistance.

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia.Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate a

Proficient in store operations, customer service, merchandising, people management, health and safety, and loss prevention, with strong follow-through skills to successfully implement tasks and initiatives.

Customer Service Associate - Cashier #56 West Blvd.Be the Friendly Face of FastLane as a Cashier!.Fast, friendly, and fun? That's what we're all about! WOCO FastLane is on the hunt for upbeat individuals ready to join our amazing team.No experience? No worrieswe'll teach you everything you need to k

Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service.They process checkout and/or return transactions, as well as monitor and maintain the self-checkout area.They proactively seek product/project knowledge to provide customers with info

Communicate any problem or issue that requires management assistance. Inform management when merchandise returns need to be put away.

Lead freight movement, and support merchandising initiatives, feed management, and inventory control.

Prior retail management experience preferred.

Prior retail and or management experience is required.

You can multi-task and have attention to detail; priority-setting and time management are your strong suits.

Strong communication and time management skills.