Hotel night auditor jobs in Houston, TexasCreate job alerts

Golden Nugget - - Responsibilities: Maintain visual contact with the Front Desk/Night Audit Auditor and the front door of the hotel by remaining in the lobby area when not on property walks.Maintain and review daily activity log.Maintain confidentiality with respect to guest and employee incidents.

Pyramid Global Hospitality - 2900 Briarpark Drive - Responsibilities: Greet guests upon arrival and register them in the system; Assign rooms and provide room keys following brand standards; Manage guest and staff communications in computer systems and update profiles; Prepare and distribute end-of-

Night Auditor Overnight Guest Services.Night Audit acts as overnight MOD and serves as the primary liaison to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments.Checks guests out and explains billing.Responds to a wide variety of gues

We have an opening for a talented Hotel Night Auditor to perform daily responsibilities with dedication.

Job DescriptionDescription: Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. Education & Experience • At least 1 year of progressive experience in a hotel or a related field required., • High School diploma or equivalent required., • College course work in related field helpful., • Previous supervisory responsibility preferred., • Must be able to work independently and with minimal supervision., • Knowledge of Accounting Principles., • Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations., • Must be proficient in Windows operating systems, company approved spreadsheets and word processing., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful, high pressure situations., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary., • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need., • Must be able to work with and understand financial information and data, and basic arithmetic functions., • Must be able to work in a self-managed environment., • Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests., • Must maintain composure and objectivity under pressure. Requirements: Job Duties & Functions • Approach all encounters with guests and associates in a friendly, service-oriented manner., • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)., • Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations., • Maintain a friendly and warm demeanor at all times., • Initiate and complete the End of Day process., • Run all reports as required for Food and Beverage audit., • Complete the Night Audit checklist for computer procedures daily., • Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, server’s and desk agent’s paperwork, etc.)., • Maintain cashiering responsibilities as per Front Office procedures according to Avion Hospitality standards., • Maintain Front Office computer system operation according to Avion Hospitality standards., • Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m., • Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific), • Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m., • Follow safety and emergency procedures according to Avion Hospitality standards., • Maintain proper record keeping (i.e., log books, etc.) according to Avion Hospitality standards., • Be familiar with all Avion Hospitality’s policies and house rules., • Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/ banquet check back-up to the bills., • Maintain radio contact with other associates during entire shift., • Have a working knowledge of security procedures., • Ensure associates are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow associates., • Prepare and distribute the Daily Flash Report as needed., • Transfer the master or house accounts as necessary., • Distribute work (i.e., revenue printouts, charge and paid folios, vouchers and checks, etc.) as directed by S.O.P.’s., • Train any new Night Auditors as requested by management., • Run morning reports according to Avion Hospitality procedures., • Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's., • Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific), • Handle items for “Lost and Found” according to the standard., • Complete any reports as requested by management in a timely manner., • Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit "Watch List", and preparation of daily revenue summary)., • As applicable to the hotel, may assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner; demonstrates suggestive selling techniques, and maintains a clean organized environment for guests., • Attend meetings as required by management., • Perform any other duties as requested by the Guest Services Manager or any other member of management.

Job Description Sincere Hospitality is actively hiring for a Night Auditor/Front Desk Who we are Sincere Hospitality is a brand new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve. Who you are Do you find it easy to be sincere? Do you understand the importance of a great first impression? Do you enjoy the silence of night and think of yourself as a night-owl? If you relate to any of these qualities, this could be the fulfilling job you are looking for! Benefits We are proud to offer competitive wages and the following benefits for full-time and part-time employees: • Vacation and Paid Time Off, • Hotel discounts at brand properties, • Holiday Pay for worked holidays, • Birthday Pay: A full paid day on your birthday! As a pivotal member of the hotel, the Night Auditor is instrumental in shaping the guest experience. Your responsibilities encompass not only administrative tasks but also embody the first point of contact for guests, setting the tone for their stay. In addition, this individual shall be well-versed on hotel-brand standards, guest expectations and local area. This position reports to the Front Desk Supervisor and General Manager. Your day-to-day The Essential Functions and Job Responsibilities for this position make up your day-to-day. They include the following tasks below. • Essential Functions, • Warmly and professionally welcome all guests and ensure quality check-in and checkout experience., • Handles confidential information, including guest records, with a high degree of integrity., • Answers and routes calls, emails, and in-person inquires as appropriate; takes guest messages with accuracy., • Responsible for cash drawer contents and transactions during shift., • Maintains and updates accurate records using the hotel's systems, such as the PMS system., • Demonstrates a keen eye for detail when performing Night Audit functions and procedures., • Ensures common areas/entryway/lobby is clean, neat, and orderly., • Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies., • Job Responsibilities, • Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met., • Seek feedback from guests to identify areas for improvement and relay compliments to the team., • Execute check-in/check-out processes with accuracy and efficiency., • Manage reservations, cancellations, and room assignments to optimize occupancy., • Ensures reservation and billing accuracy., • Maintain up-to-date records on hotel systems (e.g., out of order rooms, guest requests)., • Manage multiple tasks simultaneously, including guest interactions, phone calls, and administrative duties., • Maintain an organized and tidy front desk area, contributing to an overall positive guest impression., • Demonstrate effective communication with housekeeping, maintenance, and other departments to ensure seamless operations., • Collaborate with team members to find solutions and prevent recurring problems., • Address and resolve guest issues promptly and tactfully, seeking solutions that align with the hotel's policies. Note: This job description also serves as a performance evaluation guide. As such, it may be subject to change based on organizational needs. Performance will be assessed based on the following: • Understanding and timely completion of essential functions & job responsibilities and their impact on the organization., • Goal accomplishment and problem solving by being resourceful and applying your knowledge., • Communicating effectively and fostering positive relationships with all other colleagues., • Attending work on time as scheduled and adhering to attendance policy., • Understanding and following processes and procedures for documentation and communication of important information., • High School Diploma or GED, • Proficiency in Microsoft Office programs, • Must be available to work morning and evening shifts The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is regularly required to stand for an entire shift or for an extended amount of time; use hands to feel or handle and reach with hands and arms., • The employee is frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear., • The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Disclaimer: This job description is not designed to be a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All other tasks must be performed as assigned or required. Sincere Hospitality is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Job DescriptionOur property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today!Compensation: $15 - $17 hourly Responsibilities: • Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required, • Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management, • Make sure every hotel guest has a pleasant stay, • Process additional administrative, bookkeeping. and accounting procedures as required, • Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentagesQualifications:, • High school diploma or equivalent required; some college preferred, • Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required, • Flexible overnight hours are required, • Proficiency with computers is required; experience with reservation and accounting software is desired, • Excellent customer service and communication skills are requiredAbout Company Located on the Southwest Freeway, between downtown and The Galleria, Crowne Plaza Houston Med Ctr-Galleria Area is a contemporary-styled hotel with innovative spaces and rooms for work-life balance. Placed in trendy Uptown, we are minutes from The Galleria, Texas Medical Center, and the city’s incredible shopping, dining, sports, and entertainment. We’re just ten minutes from downtown Houston, the Museum District, Rice University, and Minute Maid Park. Host events, meetings, and weddings in 12,000 sq. ft. of space, including a modern ballroom. Enjoy Texas fare and cocktails at 2712 Bistro and Bar. Swim in our outdoor pool and get energized in our Fitness Center. Experience the heart of Houston with comfort and sophistication.

Job DescriptionDescription: Night Audit Position Description: Hyatt The Hyatt Culture Across Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met—they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Position Overview The Night Auditor serves as the primary overnight representative of the hotel, combining high-level guest service with rigorous financial oversight. This role is responsible for the end-of-day accounting process, reconciling daily hotel records, and ensuring the property remains secure and guest-ready throughout the night. Key Responsibilities • Financial Oversight: Execute the "End of Day" system protocols, including reconciling daily credit card transactions, balancing departmental ledgers, and distributing daily financial reports to management., • Guest Services & Autonomy: Manage front office operations during the overnight shift, acting as the primary point of contact for late-night arrivals and early departures while maintaining Hyatt’s standards of authentic hospitality., • Problem Resolution: Respond quickly and independently to guest requests or complaints in a friendly manner, exercising empowered decision-making to guarantee guest satisfaction during hours with minimal supervision., • Safety & Security: Maintain property awareness and safety protocols throughout the graveyard shift, ensuring a secure environment for guests and colleagues alike., • Shifted Focus: Moved away from "staffing and scheduling" (which are daytime manager tasks) toward "reconciliation and reporting.", • Enhanced Language: Used terms like "Primary Overnight Representative" and "Empowered Decision-Making" to reflect the level of responsibility held during the night., • ESR - Champion our Enrollment Success Rate by leading in the most enrollments on a monthly basis. Enrollment goals are 30%., • Guest Service, Check-In, Elite Customer Service & Staff Helpfulness Score should reflect 90% or higher., • HOTSOS Ensuring all HOTSOS associate reports are reviewed and are accurate. Tickets should be fulfilled with a guest first mindset. Ensure all tickets are followed up with exceptional service recovery., • GEM Top 50 Own the Gem Top 50 program and ensure the satisfaction of our World of Hyatt Elites. This includes a score of 90% - 100% of "Welcome as a World of Hyatt Member"., • Reporting Management: Proven ability to analyze Front Office reports, operational planning & able to comprehend occupancy forecast & rooms budget. Solid cash-handling and financial accuracy skills., • Operational Knowledge: Deep understanding of front desk operations, guest services, and room inventory management., • Attributes: Excellent communication, conflict resolution, and the ability to work a flexible schedule (weekends, holidays., • Strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, service recovery, and ability to improve the profitability of the Front Office department with ancillary revenues., • Systems: Colleague Advantage, Opera PMS, FSPMS, OnQ/Pep, or GXP - Prior Reserve experience is a plus.Requirements:

Job Description Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today! Full-time position Responsibilities: • Provide exceptional service to all hotel guests during their stay, • Perform additional bookkeeping, administrative, and accounting procedures as required, • Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process, • Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed, • Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general managerQualifications:, • Requires a flexible schedule that allows for overnight shift hours, • Great communications. and excellent customer service skills are required, • Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required, • Must be computer proficient; experience with accounting or reservation software is a bonus, • High school diploma or equivalent required; some college preferredAbout Company Relax in style at Sheraton North Houston at George Bush Intercontinental Airport, where we offer guests a comfortable and convenient hotel destination at IAH. Whether you're traveling for leisure or planning to attend a business convention in one of our event spaces, you'll find yourself feeling at home in our hotel here in Houston. Our location and complimentary shuttle make it easy for guests to travel from the Houston Airport.