Hotel Night Auditor
19 days ago
Jamul
Job DescriptionJamul Casino Jamul Casino offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members’ well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It’s no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 and 2024 by San Diego’s Business Journal. Essential Duties and Responsibilities The following and other duties may be assigned as necessary: • Greet and welcome guests, ensuring a warm and professional first impression that aligns with Jamul Casino Resort’s hospitality standards and AAA standards., • Manage the full guest registration process, including handling reservations, confirming stays, and collecting necessary guest information such as contact details and length of stay., • Responsible for Seamless check-in and check-out procedures while maintaining accuracy and efficiency to minimize wait times and enhance guest experience., • Proactively assist with creating a memorable stay for our guests by providing detailed information on available rooms, rates, amenities, and local attractions., • Verify payment methods, process credit card authorizations, and ensure accuracy in guest billing and tracking records., • Assist the Overnight Supervisor with end of day processes and proper report tracking., • Address guest inquiries, complaints, and issues in a prompt, courteous, and professional manner, ensuring timely resolution and guest satisfaction., • Collaborate with housekeeping and other departments to ensure all rooms are clean, well maintained, and ready to meet the needs of each guest., • Coordinate group reservations, VIP services, and personalized arrangements for special events or occasions while ensuring a seamless experience for our guests., • Actively upsell hotel amenities, such as dining options and spa services, to enhance the guest experience., • Maintain accurate records of bookings, reservations, and payments using the management systems., • Approach problem-solving with a proactive mindset, anticipating potential challenges, and addressing issues after they affect the guest experience., • Stay readily available and approachable to all guests, fostering a welcoming and supportive environment throughout their stay., • Communicate effectively with guests, team members, and managers, confidently responding to questions and offering solutions that reflect the resort’s commitment to excellence., • Adhere to our AAA standards and follow them during each interaction consistently., • Think outside the box to wow our guests with thoughtful and anticipatory gestures., • Adheres to all grooming standards as outlined by leadership Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • 1+ years’ experience as a Hotel Night Auditor, • 1+ years’ experience in guest service, • Experience with Property Management Systems (PMS) such as Infor HMS, SRH preferred, • Must have excellent verbal and written communication skills., • Proficient in handling cash, credit card transactions, and maintaining accurate financial records., • Strong organizational skills with attention to detail in managing guest information, reservations, and payments., • Familiarity with basic computer skills, including proficiency in MS Office (Word, Excel), • Must have flexibility to work all shifts including holidays, nights, weekends, and overtime as business needs dictate., • High school diploma or equivalent, • The team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls., • The team member frequently is required to reach with hands and arms and talk or hear., • Specific vision abilities required by this job include close vision, color vision, and peripheral vision., • Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, and over the telephone., • Sufficient strength to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally., • Must be able to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.\, • Team members could be exposed to an environment containing unrestricted second-hand tobacco smoke., • Ability to read and communicate verbally in English. Written communication skills in in English may also be required. Additionally, Spanish and/or Tagalog language skills highly preferred., • Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.