Lead Host/Hostess - Cavalier Resort (Full Time, Part Time, Seasonal)
27 days ago
Virginia Beach
Job Description Lead Host / Hostess – Full-Time, Part-Time & Seasonal Location: The Cavalier Resort at The Virginia Beach Oceanfront Pay: Hourly Schedule: Flexible scheduling available (days, evenings, weekends, and seasonal) The Cavalier Resort is seeking friendly, organized, and hospitality-focused Lead Hosts/Hostesses to join our team across several dining venues throughout the resort. As the first and last point of contact for many guests, hosts play an important role in creating a welcoming atmosphere and ensuring smooth restaurant operations. Hosts may work in one or more of the following venues across the resort: • Orion’s Roof – rooftop modern fine dining experience, • Becca – classic fine dining, • The Raleigh Room – craft cocktail lounge, • Tulu Seaside Bar & Grill – coastal & healthy dining concept, • Tacos N Tequila – Oceanfront Tiki Vibes, • The Deck – Oceanfront Seafood dining, • We Scream Ice Cream – Icecream & Coffee Shop, • Arbuckle’s Bar & Grill - Best burgers and cocktail hours! Position Overview Lead Hosts are responsible for greeting guests, managing restaurant seating flow, and creating a welcoming first impression. This role requires strong communication skills, organization, and the ability to remain calm and professional during busy service periods. What You’ll Do • Welcome guests warmly and provide a positive first impression of the restaurant, • Manage waitlists, reservations, and table assignments, • Escort guests to tables and provide menus, • Answer phones and assist with reservation inquiries, • Coordinate with servers and managers to ensure efficient table turnover, • Maintain cleanliness and organization of the host stand and entry area, • Assist guests with questions and provide accurate information about the restaurant, • Support the service team to ensure a smooth dining experience What We’re Looking For ✔ Friendly and professional demeanor ✔ Strong communication and interpersonal skills ✔ Ability to stay organized and multitask in a fast-paced environment ✔ Previous restaurant or customer service experience preferred but not required ✔ Comfortable standing for extended periods ✔ Availability to work evenings, weekends, and holidays Position Types We are hiring for: Why Join The Cavalier Resort • ✨ Work in one of Virginia Beach’s premier oceanfront destinations, • Employee dining and Hotel discounts, • Opportunities to grow within multiple restaurants and hospitality concepts, • Beautiful oceanfront workplace environment, • Free Parking for All Associates Responsibilities: • Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks., • Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures., • Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene, • Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”, • Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details., • Use your tools. Use the approved tools and checklists to complete assigned tasks., • Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership., • Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor., • Be Safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy., • Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner., • Reports directly to the Host Supervisor any reservations or guest issues, • Assists in the overall flow and seating in the restaurant, • Greet Guests in a friendly & courteous manner upon entering & exiting the restaurant., • Gather necessary guest information needed to provide the best seating accommodations., • Inform guests of information related to seating such as approximate wait times & offering suggestions for more timely seating., • Provide guest seating in a courteous, safe, & efficient manner., • Provide guests with helpful menu information & personal recommendations to assist with the ordering process., • Perform assigned side work developed to maintain general organization & cleanliness of the host station & all related areas., • Continually communicates all seating needs to all appropriate management, server assistants, kitchen staff, & servers to ensure optimum seating is achieved., • Provide general resort or outlet information for all Guests as requested., • Successfully complete all other duties assigned Qualifications: Experience: • Previous Experience in the restaurant or hotel industry preferred but not required Skills: • Previous working experience with Open Table is a bonus, • Friendly customer service, • Comfortable in a fast paced environment Job Types: Full-time, Part-time, and Seasonal positions available! Full Time associates in this position are eligible for Benefits Company DescriptionWhat began as a celebrated 1920s hotel has evolved into Virginia Beach’s premier luxury resort. Born from the revival of The Historic Cavalier Hotel and Beach Club, our storied destination has hosted presidents and icons alike. Today, the Cavalier Resort is home to three distinctive hotels (The Historic Cavalier Hotel & Beach Club, The Marriott Virginia Beach Oceanfront Resort and The Embassy Suites by Hilton Virginia Beach Resort), nine exceptional restaurants, six stunning pools, a serene spa, a craft distillery, and endless ways to relax, unwind, and embrace the spirit of Be You. Be Cavalier.®What began as a celebrated 1920s hotel has evolved into Virginia Beach’s premier luxury resort. Born from the revival of The Historic Cavalier Hotel and Beach Club, our storied destination has hosted presidents and icons alike. Today, the Cavalier Resort is home to three distinctive hotels (The Historic Cavalier Hotel & Beach Club, The Marriott Virginia Beach Oceanfront Resort and The Embassy Suites by Hilton Virginia Beach Resort), nine exceptional restaurants, six stunning pools, a serene spa, a craft distillery, and endless ways to relax, unwind, and embrace the spirit of Be You. Be Cavalier.®