MSR AS (TDW) - 05/26
21 hours ago
Virginia Beach
This role focuses on responding to inquiries and requests from members and other individuals in a 24/7, high-volume, schedule-driven contact center environment. You will provide accurate information about financial products and services, complete account-related transactions, and create a positive experience through active listening, strong customer service, and effective use of multiple systems. You will also identify and suggest additional products and services that may meet members' needs, supporting an excellent overall member experience. • Respond to inbound and outbound phone calls from members and other individuals in a high-volume, structured contact center environment., • Provide clear, accurate information regarding financial products and services, including savings, checking, consumer loans, credit cards, IRAs, and other account types., • Perform account-related transactions and functions for savings, checking, consumer loans, credit cards, IRAs, and additional accounts as needed., • Demonstrate strong active listening skills to understand member needs and provide appropriate solutions and information., • Navigate and use multiple computer systems and applications efficiently while engaging with members in real time., • Adhere to established policies, procedures, and compliance requirements during every interaction., • Follow schedule expectations in a 24/7/365 contact center, including taking breaks and meals at designated times., • Manage back-to-back calls for the majority of the shift, including periods of up to four hours of continuous call handling before the next break., • Advise members on additional products and services that may fit their needs and create opportunities for positive member interactions., • Proven customer service experience in a professional, high-volume, or structured environment., • Experience handling inbound and outbound calls in a call center or similar contact center setting., • Strong data entry skills with the ability to accurately input and update information while on calls., • Ability to adapt quickly to multiple computer systems and applications while maintaining member engagement., • Demonstrated active listening and communication skills to understand needs and provide clear, helpful responses., • Comfort working in a policy-driven, compliance-focused environment., • Ability to work assigned shifts in a 24/7/365 operation, including managing back-to-back calls for extended periods., • Background in call center, administrative support, secretary/receptionist, banking or mortgage, professional office, or high-volume retail environments., • Experience in a structured, schedule-driven workplace where adherence to procedures and timelines is essential., • Strong organizational skills and attention to detail when processing transactions and updating member information., • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.