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The General Manager at Louise & Jerry’s will be responsible for managing all the daily operations of the bar and special events. Which include, but are not limited to, guest satisfaction, upholding employee service standards, bar cleanliness and appearance, quality controls, financial reporting, and general administrative responsibilities. The General Manager will be responsible for overseeing all employees who report directly to him/her. The General Manager will report directly to the Owner. Duties Will maintain management systems for all staff including bartenders and barbacks. As well as, but not limited to the Assistant Manager, and Facilities Manager. Will monitor and maintain a training schedule for all staff and management to be completed with a formal evaluation report. Will maintain a record of performance evaluation of each staff and management member, which will include service standards and product knowledge. Communicate with staff and management on any new directives from ownership Will monitor guest satisfaction through in person interaction, and all online review platforms Will hold weekly meetings with management Will monitor performance on a weekly basis of all KPI’s pertaining to the bar and events Build and maintain guest relationships, and be a personality within the business for all guests Will anticipate any issues and act quickly to resolve problems before they affect the guest experience Will maintain cash management systems with Assistant Manager providing accountability on collecting and depositing cash on a daily or weekly basis Will monitor all comps/voids on a daily and weekly basis and discuss any % of discounts above an acceptable level Will monitor all tip %’s on a daily and weekly basis and discuss any % of tips above an acceptable level Will review labor and staffing on a weekly basis with Assistant Manager, will discuss action items if needed Will create management systems to ensure operational soundness of private events, including staffing, set up, and breakdown Will monitor daily checklists for quality and completion, including all opening and closing procedures Will monitor and maintain all inventory procedures for LQ, Beer, and wine, including but not limited to inventory, ordering, and intake procedures Will lead weekly management meetings and report on all responsibilities outlined in this description, as well as other issues that may arise Skills Proven experience in a bar management or assistant manager role within the hospitality industry. Strong knowledge of food management practices and restaurant management principles. Excellent team management skills with the ability to motivate and lead a diverse team. Proficiency in using POS systems for efficient order processing and inventory management. Exceptional communication skills with a focus on customer service excellence. Experience in staff training and development to foster a positive work environment. Understanding of food service management principles to ensure quality offerings at the bar. Must have a Bar Card Must have your TIPs Certification Must have at least 1yr-2yrs experience in General or Assistant Manager Join our team as a Bar Manager where you can showcase your leadership abilities while creating memorable experiences for our guests! OPEN CALL: 1. Tuesday, September 16th from 2pm to 5pm, 2. Wednesday, September 17th from 2pm to 5pm, 3. Thursday, September 18th from 2pm to 5pm MUST BRING RESUME Job Type: Full-time Pay: $25.00 - $30.00 per hour Expected hours: 40 per week Work Location: In person
Key Responsibilities: Guest Coordination: Welcome and check in guests for dinner cruises and charters Communicate cruise details, schedules, and expectations clearly to all guests Address on-site customer questions, requests, and issues with professionalism Event & Cruise Logistics: Coordinate with vendors (catering, entertainment, musicians, decorators, etc.) Ensure boat is cruise-ready (clean, set up, stocked, and staffed) Monitor timelines and manage boarding/disembarkation processes Maintain manifest accuracy and monitor guest counts Private Charters: Liaise with clients to confirm cruise details, timing, food and beverage choices, and special requests Provide day-of-event support to ensure charter expectations are met or exceeded Administrative: Assist in preparing run sheets and event schedules Track special requests and dietary accommodations Report any operational issues or incidents to management Qualifications: Prior experience in events, hospitality, or maritime coordination preferred Strong organizational and time-management skills Excellent communication and customer service abilities Comfortable working on water-based vessels Ability to stand and move for extended periods and lift up to 30 lbs Available to work evenings, weekends, and holidays Bonus Points For: Knowledge of NYC waterfront and tourism industry Bilingual or multilingual abilities Familiarity with event coordination software or booking systems Compensation: Competitive hourly wage or salary Tips or bonus incentives (if applicable) Opportunities for growth in a fast-growing cruise and events company