Helpdesk Technician
hace 9 días
La Mirada
Job Description Join our Team! Our employees are thriving both inside and outside of the office. We are growing faster than ever and it's not because of what we do, but how we do it. It's simple, our employees are our greatest asset. We value them and give them every reason to stay happy and motivated. We perform at high levels, fueled by an eclectic team. We boast a fun, energizing workplace with an emphasis on innovation, teamwork, quality work, and customer satisfaction. COMPENSATION AND BENEFITS: • Salary Range: Competitive based on Individual Experience, • Medical, Dental & Vision Coverage, • 401K Program with Matching, • $100K Life Insurance, • Accelerated Growth Opportunities, • Access to the Largest Construction Projects, • Nationwide Offices, • A Competitive and Rewarding Environment ABOUT US: Tomarco Contractor Specialties LLP, (dba ISAT Total Support) is a pioneer in MEP subcontractor services, blending engineering expertise, manufacturing experience, and wholesale distribution. Since 1977, our commitment to innovation has led to cost reduction, faster installation, and a safer working environment for projects of all sizes worldwide. Our dynamic team of over 700 professionals specializes in MEP support design, technical VDC (Virtual Design and Construction), project management, detailing, project support, and more. We offer holistic solutions for projects of any size, and believe in a collaborative approach that streamlines the design and construction process, reducing project completion times. Headquartered in Southern California, ISAT also has offices in Northern California, Nevada, Arizona, Oregon, Washington, Utah, Georgia, North Carolina, Chicago, Atlanta, New York, Texas, and Puerto Rico. Additional expansion is expected. The primary role of the Helpdesk Technician at Tomarco Contractor Specialties dba ISAT Total Support is to support the efficiency and continuity of daily operations by providing timely technical assistance to internal staff while maintaining clear and professional communication across all departments. In this role, you will work closely with ISAT’s IT, Operations, and administrative teams to resolve technical issues, support system functionality, and ensure employees have the tools and access needed to perform their roles effectively. As a Helpdesk Technician, you share responsibility for maintaining and supporting the systems, hardware, and processes that drive our business forward. You will play a key role in troubleshooting, user support, and system setup, while helping to uphold IT standards, policies, and best practices across the organization. It is our intent to make the most use of your skills and potential while providing opportunities for continued growth and development within our company. RESPONSIBILITIES OF THE POSITION: • Provide first-level technical support for desktops, laptops, printers, and mobile devices., • Respond to helpdesk tickets, phone calls, and email requests in a timely and professional manner., • Troubleshoot hardware, software, and basic network connectivity issues., • Install, configure, and maintain computer systems and applications., • Set up new user accounts, workstations, and equipment for new hires., • Assist with password resets, access permissions, and system navigation., • Document issues, resolutions, and processes within the helpdesk system., • Escalate complex issues to senior IT staff when necessary., • Maintain inventory of IT equipment and ensure proper asset tracking., • Support basic cybersecurity practices, including updates and antivirus management., • Ability to prioritize tasks and work in a fast-paced environment, • High school diploma or equivalent required; Associate’s degree in Information Technology or a related field preferred, • 1–3 years of experience in a helpdesk or technical support environment; entry-level candidates with strong technical aptitude and a willingness to learn are encouraged to apply, • Demonstrated ability to communicate professionally and effectively across all forms of correspondence, including phone, email, and in-person interactions, • Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel, • Strong working knowledge of Windows 10, including system setup, configuration, and troubleshooting, • Experience supporting and troubleshooting printers, including connectivity and maintenance, • Familiarity with Remote Desktop Protocol (RDP) and remote support tools for user assistance, • Experience providing technical support for mobile devices, including Android and iPhone platforms, • Strong analytical and problem-solving skills, with the ability to diagnose issues and implement effective solutions, • Ability to manage multiple priorities, maintain organization, and perform effectively in a fast-paced environment *Equal Opportunity Employer