Salesforce Systems Administrator
1 day ago
Cincinnati
Job Description Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more. This is your opportunity to make a difference for you and your family. Come join our team! The Salesforce Systems Administrator is responsible for the day-to-day administration and operational support of Rumpke’s Salesforce platform. This role will support a live, production Salesforce environment that is actively expanding, and focuses on executing approved configuration changes, maintaining platform stability, and supporting users across Sales, Marketing, Operations, and Revenue functions. Working within established governance and design standards, the Salesforce Systems Administrator partners closely with IT Product Owners, IT Business Analysts, Business Process Managers, and Salesforce implementation partners to ensure the platform remains secure, scalable, and supportable as it evolves. Responsibilities of Position: • Serves as the primary day-to-day administrator for a live and expanding Salesforce environment, providing advanced (Tier 3) support for configuration and system-related issues, • Administers user access, including user setup, updates, deactivation, roles, profiles, and permission sets, in alignment with security and governance standards, • Supports onboarding and offboarding processes, including reassignment of record ownership for users who leave the organization, • Configures and maintains Salesforce metadata, including custom fields, objects, record types, page layouts, and list views, to support approved and evolving business processes, • Configures and supports declarative automation, including Salesforce Flows, validation rules, and assignment logic, following established design standards, • Develops and maintains operational reports, dashboards, and custom report types to support business users and leadership visibility, • Executes configuration changes based on approved designs and requirements provided by Product Owners and business partners, • Participates in Salesforce release cycles by reviewing upcoming changes, assessing potential impacts, and supporting testing and validation activities, • Partners with Salesforce implementation vendors and internal IT teams to resolve configuration defects and support enhancements, • Documents configuration changes and support activities in accordance with IT change-control and governance processes, • Perform other duties as needed Supervisory Responsibility: • This position will not manage employees Skills & Abilities Needed for Position: • User and access management (profiles, roles, permission sets), • Salesforce configuration (fields, objects, page layouts, record types), • Declarative automation using Salesforce Flows and validation rules, • Report and dashboard creation, including custom report types, • Troubleshooting and resolving configuration-related defects, • Ability to document changes and follow change-control processes, • Ability to collaborate effectively with Product Owners, business stakeholders, and implementation partners, • Ability to scope and estimate changes (hours of work, days to build/test/deploy) and maintain backlog, • Ability to work with business stakeholders to prioritize work and backlog, • Ability to provide at least two references for organizations you have administered. Experience & Knowledge Needed for Position: • 3–5 years of experience as a Salesforce Administrator in a production environment, • Experience supporting a live Salesforce org, including post-go-live support, • Working knowledge of Salesforce CRM concepts across Sales, Marketing, Customer Service, and Operations, • Experience participating in Salesforce release cycles and change management, • Familiarity with IT service and support processes, • Salesforce Administrator training (Trailhead or equivalent) • Sales Cloud Consultant Certification - Preferred, • Salesforce Flow (Visual Flow) fundamentals training • Service Cloud Consultant Certification - Preferred, • Salesforce reporting and dashboard training Salesforce Administrator Certification (ADM 201) - Preferred Physical Requirements in a Regular Workday: • Rarely lifting/carrying/pushing/pulling a max of 10 lbs, • Continuously sitting, • Frequently standing/walking Additional Working Conditions/Aspects: • Ability to work flexible hours; expected to work nights and weekends as needed, • Ability to work overtime, weekends, and/or holidays, • Must be available for 24-hour emergency calls, • Legally eligible to work in the United States, • Valid driver’s license (if applicable), • Must successfully complete pre-employment testing, • Must be able to read and speak the English language This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company. Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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