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Full job description The Customer Success Manager (CSM) reports to the Sr. Manager of Customer Success. This role will leverage industry expertise and in-depth solutions knowledge/thought leadership to connect customer business objectives to the functional capabilities of our products and solutions. You will drive collaboration across teams to boost customer lifetime value, improve retention, increase satisfaction, and build trust. This role will be responsible for short-term customer success engagement to ensure customers who are experiencing challenges with value-realization are receiving the necessary assistance to successfully achieve their outcomes and improve their experience. PRIMARY RESPONSIBILITIES Orchestrate multiple activities simultaneously to accomplish a goal. Get the most out of limited resources. Apply knowledge of internal structures, processes, and culture to resourcing efforts. Understand our customer’s business and collaborates on and supports solutions which meet customer expectations Utilize CRM tools to track customer activities effectively and accurately Assist with the delivery of customer business review meetings Understand and communicate overall customer health, including the identification and escalation of at-risk accounts Provide timely and helpful information to others across the organization, while supporting the open expression of diverse ideas and opinions Support the establishment of clear responsibilities and processes for monitoring work and measuring results Build, own, and drive the customer engagement plan through execution and engagement for the customer Coordinate between the organizations to organize the meetings/invites and drive initiatives for the customer internally REQUIRED SKILLS/KNOWLEDGE/ABILITIES 2+ years of experience in the multi-family industry and/or 2+ years of Account Management/Relationship Management experience Ability to facilitate business relationships and effectively support assigned accounts Ability to work with a wide variety of customers and personalities Outstanding documentation and follow-up capabilities Ability to understand and manage customer expectations Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources, including senior management, customers and other departments Ability to take ownership of assigned opportunities and issues Ability to recognize and escalate issues and risks as deemed necessary through the appropriate channels Ability to address and resolve all issues utilizing the available resources in a timely and proficient manner Strong written and verbal communication skills Persuasive, encouraging, motivating, and professional personality Physically able to participate in training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint Physically able to participate virtually or in-person training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Ability to travel as needed to customer and company locations PREFERRED SKILLS/KNOWLEDGE/ABILITIES Understanding of multi-family industry at both corporate and property level Understanding of SaaS industry and technology (2+ years’ experience with SaaS) Understanding of products and services is preferred (1-2 years’ experience with products) Knowledge of Customer Success practices Experience with Customer Relationship Management (CRM) software such as, Salesforce Aptitude to learn software programs #LI-EC1 #LI-Remote Skills Required Cross Collaboration Accountability Customer Service Preferred Organization Behaviors Required Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Executive Assistant to Hire at Brain Technologies, Inc. (Brain.ai) About Us: Brain is an AI and interface company founded in 2015. Brain's AI organizes the world's software and makes it human-centric and natural to use. The company invents new technologies, design metaphors and developer platforms that allow computers to become an extension of our minds. In 2016, Brain pioneered one-shot learning NLP in theindustry, which has become a fundamental technology in many of the widely used language models today. Building on this innovation, Brain invented the world's first consumer generative interface, Natural AI, in 2020. In 2024, Brain.ai unveiled a revolutionary app-less smart phone at Mobile World Congress with one of the world's leading mobile network operators. Position Overview: The Executive Assistant will support the CEO of Brain Technologies, Inc. for all administrative needs. This role requires a commitment of 40 hours+ per week, with availability needed on Sundays for 1-2 hours to prepare for the week ahead. The position is based in San Mateo, CA and requires the ability to work on Pacific Time. There will be times when overtime is required, as the assistant will handle scheduling for meetings that include international partners/clients. Responsibilities Include: - Schedule meetings and manage the daily calendar. - Maintains and updates the executive’s calendar throughout the day as changes occur. - Manages the executive’s expenses, travel planning, reservations, etc. - Responding to a heavy volume of emails in a timely manner. Requirements: - College degree required. - Minimum 2 years of administrative/office experience. - Strong knowledge of Google Docs/Google Suite and Google Calendar. Desired Skills & Qualifications: - Great communication skills via phone, email, and chat. - Superior organizational skills. - Candidate should be smart, motivated, personable, detail-oriented. - Must be able to work in an extremely fast-paced environment. - Must be able to handle multiple tasks simultaneously. - Must be able to interface with all levels of personnel, including clients, producers, senior partners, etc. - Ability to anticipate needs. - Extremely computer savvy. - Have a deep understanding of product management (optional). - Great driving skills (optional).
Would you like to join our team? We keep growing! With headquarters in Malaga (Spain) and branches in Albufeira (Portugal) and Cancun (Mexico), Paraty Tech is a technology company specializing in the development of solutions and tools aimed at boosting direct sales for hotels, hotel chains and other tourist accommodation. The Business Development Manager will play a critical role in selling and developing business at regional level across new markets. Success for the Business Development Manager will open up opportunities across the hospitality industry business with the potential to move into new markets. Responsibilities: Perform market prospecting for new markets to identify and analyze the feasibility of expansion opportunities. Develop the market in new strategic regions. Elaborate strategic plan. Permanent control of results, budgets and business development within this region. Partnership proposition, support, cooperation and maintenance in the region. Active search for new sales opportunities and acquisition of new clients. Develop and implement new strategies in cooperation with the team, focused on client requirements. Preparation of statistics and reports and permanent maintenance of the CRM (Salesforce) as well as market research. Brand awareness and visibility through participation in trade fairs, roadshows and events to represent the company. Providing sales forecast, reports and market research. Contribution to the creation of documentation for promotion and sales support. Collaborate and work with the expansion manager in the expansion strategic plan, after analyzing the potential market and based on the company's needs. Monitor all existing lease contracts and renegotiate their expiration conditions, as well as draft and secure their signatures. Active and effective cooperation with the relevant departments in our headquarters. Target markets: United States of America California Texas Miami South Carolina Hawaii Bahamas Requirements: University degree in Tourism. Proven essential knowledge and experience in the tourism / hotel industry. Have a strong network of business contacts in the tourism / hotel sector / technology companies. Proven experience in business development in new markets. Strong skills in budget estimation. Geographical flexibility for both national and international travel. Business-to-business sales experience in professional services and technology solutions is strongly preferred. English (native American). Skills: Negotiation skills: Your strong negotiation skills and situational awareness are excellent. Excellent English: You were born in the United States of América or have been living there for a long time and you have exceptional English-speaking and writing skills. Quota achievement: You have a proven ability to meet sales quotas, negotiate effectively, and solve problems. Building relationships: You understand the importance of building credibility-based relationships with clients and stakeholders. Results-oriented: You focus on achieving the objectives and are driven by results. Commercial mindset: You possess the ability to think commercially and effectively interact with people in commercial roles. Active listening: You excel in active listening, understanding client needs, and providing tailored solutions. Resilience and persistence: You are resilient, diligent, and persistent, never shying away from challenges or tough conversations with prospects and clients. We offer: Attractive salary and bonus. Flexible working hours. Independence at work and possibility to implement own ideas. Possibility of professional development, fast-growing company. A well-coordinated team (no rotation!). Friendly working atmosphere. Lack of micromanagement, flexibility at work. Team events. Job Type: Full-time Work Location: Remote
Full job description DH2 Chauffeured Transportation offers our passengers the highest standards of professionalism, exemplified by our “client first” focus of unsurpassed attention to detail. We are early adapters of impactful technology. We increase the value we bring to customers by reducing risks and expenses associated with travel. Our goal is to consistently delight our clients with every aspect of our service, everywhere in the world. We Offer: Paid Training Paid Time Off Medical Insurance Starting hourly rate $22 Talent Requirements: Monitoring driver logs, keeping records Addressing problems, and dispatching drivers Monitoring weather reports and / or notifying authorities, if necessary Basic computer skills mandatory High School Diploma or G.E.D Must be at least 25 years old Must be reliable and available to work varied hours, weekends, and holidays Able to multi-task in a fast-paced environment Dependable At least 5-years of dispatching experience Knowledgeable of the Tri-State Area and all airports Must be detail-oriented and accurate. Strong problem-solving skills Must have excellent communication skills (both verbal and written) Bilingual English/Spanish Must be familiar with Google Drive Ability to schedule and manage drivers schedule Organized, analytical and drive for results Solid internal and external customer service skills Instinct for process improvement Job Type: Part-time Pay: From $22.00 per hour Expected hours: 24 per week Benefits: 401(k) Health insurance Paid time off Schedule: 12 hour shift Day shift Weekends only Application Question(s): Are you available to work Saturday and Sunday from 9 am to 9 pm? Education: High school or equivalent (Required) Experience: Dispatching: 3 years (Required) Language: English (Required) Spanish (Required) Shift availability: Day Shift (Required) Work Location: In person