Assistant Manager
il y a 19 jours
Orlando
Job Description WinterParkMusicAcademy.com is the 'go to' music school for students of all ages to become extraordinary, one music lesson at a time ®. What makes WinterParkMusicAcademy.com so different? We prioritize around Education, Fun and Accountability. Education: We take a hands-on approach to teaching students what they need to know as well as what they want to learn, all tailored to their learning styles, interests and speed of learning. Fun: In every aspect of our interactions with our staff, instructors, students and families, we prioritize fun. Countless studies show not only the cognitive and emotional benefits of music but also how learning is more permanent when associated with fun. We understand and utilize this information in our lessons and staff training. Accountability: We don’t just teach a lesson, assign homework and say, “see you next week”. We have a proprietary accountability system to give our students and families an advantage on their musical journey. Our proven approach achieves incredible results for everyone at WinterParkMusicAcademy.com. The founder of this company, Tavie Basarich, is a successful musician, music educator and entrepreneur himself. As a musician Tavie has won a songwriting award at The Hollywood Music & Media Awards, had original music featured in Television shows, commercials and Ads and had Artists he produced sign to Universal Records and Wasserman Music. As a music educator, he has helped students get into The Frost School of Music at The University of Miami, The USF School of Music at The University of South Florida and The NYU Steinhardt Songwriting Program at New York University. As an entrepreneur, he has built the largest music school in Winter Park, now with two locations. His goal is to attract and hire the very best people to help them thrive, grow and prosper with the school. As a conservative Christian, he sees his life as a calling to serve his wife, four children and the staff and students of his businesses. WinterParkMusicAcademy.com is looking for an Assistant Manager to work the front desk. Broadly, you will be interacting with students and staff to handle sales, support, events and projects. Assistant Managers are provided a full suite of value-add benefits including competitive compensation, employee discount, dental insurance, vision insurance, life insurance and paid time off. ROLE: You serve as Assistant Manager in the Administrative Team reporting directly to the Owner. This means you are responsible for executing processes and will work alone at the front desk on a variety of tasks related to the Academy’s daily operation. Because of your daily interactions with students and staff, your love of people, positive and energetic personality and attention to detail, you are considered a key player of the Administrative Team and organization. The team is fast paced and what’s most important is your speed of response, ability to multi-task and your attention to detail. To be the best Assistant Manager at WinterParkMusicAcademy.com, you will need to be flexible, calm under pressure, a strategic thinker, and also able to work quickly when needed. You will also need to be proactive in ensuring that your tasks for the day, week and month are completed and/or planned EARLY or ON TIME. Bonuses are offered based on meeting or exceeding growth and retention KPIs. You will work the following shifts: Monday - Thursday 2:00pm - 9:00pm Friday 2:00pm - 7:00pm Saturday 8:30am - 3:30pm You will work at both locations on a rotation. No music or music education experience is required. RESPONSIBILITIES: This position requires both the energy and social skills of a front line “people person” and the critical thinking of an administrator. This position combines “font end” and “back end” tasks that, generally speaking, can fit into two categories: Sales and Support. • SALES, • Contact and follow up with leads interested in becoming WinterParkMusicAcademy.com members and successfully converting them with scripts we provide as well as your natural selling ability and charm., • Handle all inbound and outbound communication with leads on all channels: call, text, email, walk-in, proprietary platforms., • Easily use multiple tech platforms, • Easily adapt to new processes and/or changes in current processes, • Meet or exceed Sales KPIs, • SUPPORT, • Handle all inbound and outbound communication with students and instructors on all channels: call, text, email, walk-in, proprietary platforms., • Onboard new members, • Help students and/or parents learn and use the scheduling portal, • Do weekly 1:1’s with the Owner, • Project Management of events like Recitals, Performances, Camps and others, • Manage new projects that arise, • Manage Asana tasks. This gives transparency to the Administrative Team to cross collaborate and ensure there is no crossover. Non negotiable., • Debrief Owner each day on emails/messages/requests/inquiries that you are unable to respond to without his insight., • Help students with questions about their lessons, schedules and billing (customer service), • Meet or exceed retention KPIs, • OTHER, • Light cleaning, • Maintaining Coffee/Water station, • Opening and/or Closing locations, • Adapting to evolving job description, • Coordinating with various vendors (piano tuner, janitors, service techs, etc…), • Helping instructors with questions about their schedules and events deadlines RESULTS: • Tasks and Projects are managed in Asana in a transparent, organized and timely manner, • Members have a five star experience when interacting with you and the company, • The Academy is clean, organized, and fully stocked., • Asana board is updated at minimum EOD each day, • All inquiries on all channels are answered by EOD each day., • Growth and Retention KPIs are met or exceeded REQUIREMENTS: • Golden Phone Voice, • Happy, Energetic Personality, • Great memory, • Reliable transportation, • Works well under tight deadlines and pressing situations, • Ability to adapt to a fast growing company, • Proven success with at least 2 years of project management and recurring kid services like Karate, Dance, Daycare, Swim, Tutoring, Sports or Massage, Hotel, Restaurant, Medical, Dental, Country Club, • HIGH managerial skills, • Ability to design organizational systems, • HIGH communication skills, • Ability to learn software quickly, • Efficient with email, phone, scheduling, etc.., • Able to consistently maintain a positive attitude and reflect the demeanor of Owner, • Willingness to work at both Winter Park locations as needed (float) Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. 1. FIVE -STAR EXCELLENCE • • Details Matter We know the devil is in the details and we keep the devil away. We give 100% in the little things., • • Heart of a Student We are always in a state of humble learning., • • Rain or Shine Stress is normal and we carry it with a happy heart., • • Speed is King We don’t miss opportunities. Done is better than perfect., • • Self-Employed Mentality We all care and take responsibility like we own the place, • • Competitive Greatness What got us here won’t necessarily get us to the next level. We grow or die., • • Be What You Expect This assumes what you expect is aligned with our core values. 2. GENUINE INTEGRITY • • Colossians 3:23 We do our work as unto the Lord. This means we do the right thing even when no one is looking, • • No Gossip We pass all negatives up and positives all around., • • Beyond Reproach We avoid even the appearance of evil 3. RADICAL HONESTY • • Life and Death in the Power of the Tongue We speak life and truth and we encourage everyone., • • Reconciliation If we have a conflict with a co-worker, we swiftly go to them and resolve it with sincerity and “the rules for fighting fair”., • • Clarity We always think before we speak, write or act. To be unclear is to be unkind. Employee Benefits: • Dental insurance*, • Vision insurance*, • Life insurance*, • Paid time off, • Employee Discount This position offers you the opportunity to be promoted to higher positions with more pay through excellent performance. Company DescriptionWinter Park Music Academy is the ONLY SCHOOL IN FLORIDA where you can get music lessons on all popular instruments AND artist or band development sessions, in our studio, online, in your home or in your school. We offer lessons for ages 4 to adult.Winter Park Music Academy is the ONLY SCHOOL IN FLORIDA where you can get music lessons on all popular instruments AND artist or band development sessions, in our studio, online, in your home or in your school. We offer lessons for ages 4 to adult.