Resident Experience Manager
hace 17 días
Gainesville
Job Description You’ll be at the heart of creating unforgettable experiences, keeping budgets balanced, and ensuring that every interaction leaves a lasting, positive impact. If you’re a detail-obsessed, solution-oriented, people-loving pro with a flair for the stylish and sophisticated, we want to hear from you! The ideal candidate will be: • You’re the planner in your friend group – not just the one who starts the group chat, but the one who makes the dinner reservation, books the Airbnb, and sends out the Google Calendar invite., • You live for a well-executed event – whether it’s hosting a dinner party with a perfectly curated playlist or organizing a surprise birthday trip down to the last detail, you thrive on creating experiences people will rave about., • You’re always on the go – balancing a morning workout, a packed workday, and an evening networking event (or happy hour) is just another Tuesday for you., • You keep the receipts – literally and figuratively – you love a well-balanced budget and take pride in making sure every expense is accounted for, whether it’s for work or your latest vacation fund., • Conflict doesn’t scare you – it energizes you – you have a natural ability to read people, defuse tension, and turn a frustrated customer or resident into a lifelong fan., • You have a 'work hard, play hard' mentality – you’re the type who crushes deadlines at work and then seamlessly transitions into planning an impromptu weekend getaway., • You love making things look as good as they function – aesthetics matter to you, whether it’s setting up a photo-worthy event space or ensuring a spreadsheet is color-coded to perfection. JOB RESPONSIBILITIES Resident Relations & Experience • Be the go-to person for our residents, cultivate strong relationships and build a community that feels like home., • Turn problems into opportunities – proactively tackle resident concerns with professionalism, efficiency, and a smile., • Help create the ultimate resident experience, working with the Leasing Manager to develop creative and effective retention strategies., • Manage all community communication, from eye-catching newsletters to timely emails., • Listen, learn, and level up – conduct resident satisfaction surveys, analyze feedback, and help us constantly improve., • Own the community’s online reputation – oversee reviews, celebrate the wins, and strategically handle the not-so-great ones., • Be fair, firm, and friendly, enforcing community policies with consistency and care., • Answer incoming calls with professionalism and efficiency, making every interaction a great one., • Collect rent and other fees, ensuring timely payments and minimizing delinquencies., • Process invoices and manage vendor payments accurately., • Assist in budget preparation and monitoring., • Maintain accurate financial records and reports., • Create experiences, not just events – plan and execute resident programming that brings the community’s brand to life and delivers next-level experiences., • Manage event planning logistics, including budgeting, vendor and partnership coordination, and event marketing, • Execute all community events, you’ll handle everything from purchasing supplies and setting up to being on-site during the event and breaking it all down after., • Assist the Community Manager with daily community operations, • Coordinate maintenance requests and follow up to ensure timely completion, • Conduct property Inspections and Identify areas for improvement, • Maintain organized resident files and records, • Collaborate with leasing team to support leasing efforts, • Communicate effectively with residents, vendors, and colleagues, • Participate in Cardinal U training and contribute to team efforts to streamline processes and achieve success., • Participate in LV Collective’s training programs to refine your skills and stay aligned with the company’s best practices., • Assist with other duties and special projects as assigned., • 2-3 years of customer service experience (Property Management experience is a bonus!), • High School Diploma or equivalent., • Exceptional communication skills—you’re warm, professional, and approachable., • Basic computer skills: typing and writing ability for correspondence, reporting, etc., • Proficiency in Microsoft Office and Google Suite applications, • Excellent communication and customer service skills., • Understanding of financial reporting, • Can-do attitude; willing to work outside your job description, • Working knowledge of Entrata & Real Page Ops Tech Is preferred