ServiceNow Architect
3 days ago
Philadelphia
e&e is seeking a ServiceNow Architect for a hybrid contract opportunity in Harrisburg, PA! The Senior Integration Solution Architect is a highly experienced technologist responsible for driving technical strategy, architectural design, and end-to-end solution integration within the ServiceNow platform. This role provides deep expertise across ITSM, ITOM, ITBM, GRC, Security Operations, Service Portal, and Mobile. The Architect will lead complex integration initiatives, guide platform enhancements, and collaborate with cross-functional teams to ensure scalable, secure, and high-performing solutions. With strong communication, analytical, and problem-solving skills, this role serves as a key technical advisor and thought leader for enterprise-wide ServiceNow adoption and modernization efforts. Responsibilities: Architecture & Technical Leadership • Lead architectural strategy, design, and implementation of ServiceNow platform solutions, ensuring alignment with enterprise standards and best practices., • Drive deep architecture and design discussions across technology stacks, cloud integrations, and continuous deployment pipelines., • Define and maintain architectural roadmaps for ServiceNow integrations, data flows, and application extensions., • Architect, design, and oversee integrations using REST, SOAP, SAML, SSO, LDAP, JDBC, and ODBC., • Ensure scalable and secure integration patterns across cloud-based platforms, SaaS, PaaS, and multi-tenant environments., • Provide guidance and oversight for scripting (JavaScript, Angular, XML), configuration, and custom development., • Communicate complex technical concepts to both technical and non-technical stakeholders., • Work closely with product owners, project managers, and development teams to translate business requirements into technical solutions., • Ensure adherence to ITIL processes, architectural standards, and security best practices., • Support platform governance, performance tuning, and quality assurance across implementations., • Mentor technical staff and contribute to knowledge sharing across the organization. Requirements Professional & Soft Skills • Strong problem-solving and analytical abilities for evaluating complex requirements and resolving integration challenges., • Excellent written and verbal communication skills for stakeholder engagement and technical documentation., • Bachelor’s Degree in Computer Science, Information Systems, Engineering, or equivalent combination of education and experience., • 10+ years of experience in application, infrastructure, database, networking, and distributed systems architecture., • Experience with modern web technologies and cloud architecture principles, including SaaS, PaaS, multi-tenancy, and automation., • ServiceNow platform development experience., • ITIL Certification required., • ServiceNow Administration Certification required., • 4–8+ years of hands-on ServiceNow experience, including participation in at least two full-life-cycle implementations., • Strong understanding of REST, SOAP, SAML, SSO, LDAP, JDBC, and ODBC integration methods., • Proficiency in scripting languages including JavaScript, Angular, XML, and HTML/CSS., • Solid RDBMS design experience across PL/SQL, MySQL, and SQL Server., • Strong knowledge of cloud-based platforms and integration architectural principles.