E-Commerce Manager
6 days ago
Austin
Job Description E-COMMERCE MANAGER Full-Time | Austin, TX | On-Site About El Famoso El Famoso builds the commerce infrastructure behind culture. Based in Austin, we're the behind-the-scenes partner for artists and brands, handling everything from e-commerce and fulfillment to tour operations and customer service. We're growing fast and building the team to match. The Role We're hiring an E-Commerce Manager to own the day-to-day operations and growth of our clients' online stores. This role sits at the intersection of store operations, marketing, and platform optimization. You'll be the person making sure stores are running smoothly, products are set up correctly, promotions are executing on time, and that we're always finding smarter ways to drive sales. This isn't a project management role that happens to touch e-commerce. We need someone who really knows Shopify and online retail, someone who brings real opinions about how stores should be built, optimized, and grown, and who can execute on that vision across a diverse portfolio of artist and brand storefronts. If you're the kind of person who notices a broken shipping config before anyone reports it, has thoughts on why a product page isn't converting, and knows when to push a campaign vs. tweak the SEO, you'll fit right in. What You'll Do Store Operations & Optimization • Manage and maintain client Shopify storefronts end-to-end: product setup, collections, pricing, metadata, shipping configurations, theme customization, and troubleshooting., • Conduct regular store audits to catch errors, stale content, and compliance issues before they become problems., • Coordinate product launches, pre-orders, and activations, keeping internal calendars and Monday.com boards up to date., • Oversee inventory accuracy across Shopify and ShipHero, working with fulfillment and production to keep stock levels aligned., • Support multichannel expansion across platforms like Amazon, TikTok Shop, Meta/Facebook, Google Shopping, Faire, and others as client needs grow. Marketing & Revenue Growth • Help plan and execute marketing initiatives that drive store revenue, including email campaigns, paid advertising, SEO, social commerce, and promotions., • Build and optimize email marketing flows, segmentation, and campaigns using tools like Klaviyo., • Support paid media efforts across platforms (Meta, Google, TikTok) to drive traffic and conversions., • Apply SEO best practices and AI-powered tools to improve product listings, descriptions, and store discoverability., • Track and report on key metrics (conversion rate, AOV, ROAS, email ROI, inventory turnover) and translate data into actionable next steps. Systems & Process Improvement • Look for opportunities to automate and streamline recurring workflows across the e-commerce stack., • Use AI tools and modern platforms to reduce manual work, improve content quality, and accelerate day-to-day operations. Cross-Department Collaboration • Partner with Fulfillment, Production, and Customer Service to ensure seamless order flow and product readiness., • Support client communications alongside Account Managers, relaying updates, flagging issues, and proposing solutions., • Contribute to department strategy around services, onboarding processes, and client retention. What You Bring Required • 3+ years working hands-on with Shopify or a comparable e-commerce platform. You've built and managed storefronts, not just uploaded products. Theme configuration, shipping setup, and platform troubleshooting should feel natural., • Marketing experience across at least two of: email marketing, paid advertising, SEO, or social commerce. You understand how to drive traffic, convert it, and report on what's working., • Comfort across SaaS platforms (Monday.com, Slack, Google Workspace, ShipHero) and a genuine interest in using AI and automation to work smarter., • Data-driven approach. You use metrics to guide decisions, whether it's forecasting inventory, analyzing ad spend, or identifying underperforming products., • Ability to manage multiple storefronts and priorities without dropping balls. Your boards are clean, your documentation is current, and your follow-through is reliable. Preferred • Experience managing multiple brand storefronts with different tones, audiences, and product strategies., • Familiarity with multichannel selling (Amazon, TikTok Shop, Meta, Google Shopping, Faire) beyond Shopify., • Hands-on experience with Klaviyo, Shopify Flow, Make.com, or similar marketing and automation platforms., • Background in music, entertainment, or lifestyle merchandise., • Experience scaling e-commerce operations during high-volume periods (drops, launches, holiday). Why El Famoso • Work with iconic brands in music, entertainment, and lifestyle, the kind of products people line up for., • Manage a diverse portfolio of storefronts, each with its own audience, aesthetic, and strategy. No two days look the same., • A small, collaborative team where your ideas ship fast and your impact is visible from day one.Company DescriptionEl Famoso is the behind-the-scenes operations partner for artists and culturally influential brands, handling e-commerce, fulfillment, customer service, and tour operations from Austin, TXEl Famoso is the behind-the-scenes operations partner for artists and culturally influential brands, handling e-commerce, fulfillment, customer service, and tour operations from Austin, TX