Trabajos loan officer en Rochester, New YorkCrear alertas

Job DescriptionSr. Commercial Services Officer Canandaigua National Bank Location: Rochester, NY What does a Commercial Services Officer at Canandaigua National Bank do? The Commercial Services Officer at Canandaigua National Bank is responsible for managing a portfolio of commercial clients. In addition to being a trusted financial partner, the Commercial Services Officer is accountable for prospecting new business while maintaining and deepening existing client relationships. What is needed to be successful in this role? • A B.S. or B.A. degree in a related field normally required., • Specialized commercial services education and training., • A minimum of eight (8) years' experience in related positions normally required., • Proficient interpersonal relations and communicative skills., • A thorough knowledge of the features and benefits of all bank commercial products and services., • Technical knowledge sufficient to manage a large loan portfolio with very complex credits., • A working knowledge of bank operating policies and procedures which impact commercial services., • Reliable transportation to meet clients in Rochester and surrounding counties. What does a successful first year in this position look like? • Proactively develops relationships with commercial customers of the bank with respect to deposit, financing, treasury management, commercial real estate, commercial & industrial (C&I) loans, and other banking products and services., • Maintains a thorough knowledge of the features and benefits of all bank commercial products and services to uncover customer needs and offer solutions., • Generates new business from present customers; maintains ongoing business relationships with present customers to best serve our customers., • Prepares and maintains accurate records of all customer service calls made and meetings held with present and prospective customers., • Assists customers with their full banking needs and provides help to customers with specific inquiries or service problems., • Attends community events as a representative of CNB to support our local community., • A Commercial Services Officer may approve or reject loan applications within individual lending authority. May serve on the Asset Review Committee and/or Officer Loan Committee as assigned by the Board of Directors., • Collaboratively establishes sales objectives with their manager on an annual basis to ensure objectives are met. Monitors individual sales performance versus objectives on a regular basis., • Responds to inquiries relating to their expertise, or to requests from other bank personnel, customers, etc., within given time frames and within established policy. Serves as a member of the bank’s sales team, e.g., Branch Managers; makes group sales calls where these types of calls will improve the opportunity for new business development. What makes working at Canandaigua National Bank different? Our Core Values guide how we serve, lead, and grow alongside our community. By working wholeheartedly, feeling empowered, acting with courage, being authentic, and serving with a noble spirit, WE CAN fortify healthy lives by doing what's right for our customers and the community. Our culture nurtures passionate employees and offers great rewards including: • Medical, dental, vision, FSA, HSA options for both part-time and full-time employees. Medical coverage is also offered for domestic partners., • Paid holidays, vacation, and sick time., • Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP)., • Training & development opportunities., • Tuition assistance., • Community focused volunteer opportunities., • Award winning wellness program that promotes a solid work/life balance., • Banking perks and discount programs. Our goal is to ensure that our bank, employees, and our community thrive and grow, now and for the next 135 years. We're in it for the long haul. What truly sets us apart from other financial institutions is the quality and commitment of our employees. We've assembled a diverse team of people who share a primary focus: to provide exceptional service for our customers. As an organization, we are committed to hiring, training, developing, promoting, and celebrating employees from historically disadvantaged groups. At Canandaigua National Bank, we welcome the unique contributions that you can bring in terms of ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, religion, disability, sexual orientation, education, and culture. Canandaigua National Bank remains an independent, community bank. If you want to be a part of something special, join us today! Compensation range - $125,500 - $156,000 The actual salary offered within the range is dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, and performance expectations. Canandaigua National Corporation and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job Description JOB SUMMARY: The Director of Customer Experience & Marketing is responsible for leading and managing RTS's Communications, Marketing, AND Customer Experience Departments. The position provides strategic leadership for customer experience, customer service operations, communications, marketing, public information, branding, customer engagement, and community engagement initiatives. The Director is responsible for ensuring a seamless, positive, and consistent customer experience across all customer touchpoints while overseeing organizational communications and marketing efforts that support RTS's mission, strategic priorities, and public image. The position oversees customer service operations, including the customer contact center and transit center customer service functions, and serves as a key liaison between RTS, its customers, stakeholders, community partners, and the public. SALARY:$90,000-$120,000 based on experience REPORTS TO: Chief Customer & Community Experience Officer SUPERVISES: • Customer Relationship Marketing Specialist, • Supervisor of Customer Service (2) BENEFITS INCLUDE: • Staying Healthy: Medical, Dental, and Vision (Dental & Vision insurance are currently free), Flexible Spending Account (FSA), • Feeling Secure: Disability Insurance, Pension Plan, NY State Deferred Compensation Plan, Basic Life and Accidental Death & Dismemberment (AD&D) insurance, Group Specified Disease Insurance and Hospital Insurance, • Work-Life Balance: Paid Time Off (PTO: 3 weeks plus 2 days upon hire; accrue additional time after 1 year), Employee Assistance Program, Paid Holidays, On-site Fitness Center open 24/7, Employee Wellness Program, Culture & Inclusion Council, Public Service Loan Forgiveness (PSLF), BJ's Wholesale Club Discount, and more! Click here to view current medical plan rates! ESSENTIAL FUNCTIONS: Customer Experience & Customer Service Leadership • Develop and execute customer experience strategies that support organizational goals and enhance customer satisfaction, trust, loyalty, and public confidence in RTS., • Lead and oversee customer service operations, including the customer contact center and transit center customer service functions, ensuring consistent, high-quality service across all customer-facing channels., • Establish customer service standards, performance expectations, and service quality measures; monitor performance metrics including call volume, response times, complaint resolution, customer satisfaction, and service quality indicators., • Analyze customer feedback, complaints, service trends, and operational data to identify opportunities for continuous improvement and implement corrective actions as appropriate., • Lead initiatives to improve customer interactions, customer-facing processes, and service delivery across all customer touchpoints., • Ensure timely and effective resolution of escalated customer concerns, complaints, and service inquiries., • Collaborate with operational departments to improve the customer experience and ensure customer needs are considered in organizational planning and decision-making., • Foster a customer-focused culture throughout the organization by promoting service excellence, accountability, and continuous improvement. Communications, Marketing & Public Information • Develop and implement comprehensive communications, marketing, branding, and public information strategies that support organizational priorities and increase public awareness of RTS services and initiatives., • Provide leadership for internal communications, external communications, digital communications, media relations, public information, branding, community engagement, and public outreach efforts., • Ensure consistent organizational messaging, branding, and customer-facing communications across all channels and customer touchpoints., • Oversee the development and execution of marketing campaigns, communication plans, public awareness initiatives, customer information programs, and promotional materials., • Coordinate and communicate service changes, detours, service alerts, organizational initiatives, and customer-facing programs to ensure timely and accurate public information., • Develop presentations, reports, communication materials, marketing content, and public information resources that support organizational goals., • Monitor communication and marketing effectiveness, customer engagement, and market trends and recommend improvements based on performance data and customer feedback., • Represent RTS at community meetings, public events, stakeholder engagements, media opportunities, and outreach activities, serving as a key ambassador for the organization., • Build and maintain productive relationships with customers, community organizations, educational institutions, government agencies, business partners, media representatives, and other stakeholders., • Lead crisis communication and emergency communication efforts in coordination with organizational leadership as necessary. Leadership & Administration • Provide strategic leadership, direction, coaching, and performance management for departmental staff, including developing employee capabilities and ensuring adequate training, tools, and resources are available to meet organizational objectives., • Manage departmental budgets, contracts, vendors, resources, and operational priorities to ensure effective and efficient service delivery., • Establish departmental goals, performance standards, and key performance indicators; monitor results and implement improvement initiatives as needed., • Prepare and maintain departmental reports, performance metrics, presentations, and strategic updates for organizational leadership., • Serve as the primary liaison between the department and other RTS departments to ensure effective collaboration and alignment of organizational initiatives., • Ensure compliance with RGRTA policies, procedures, and applicable regulations., • Perform other duties as assigned. ADDITIONAL RESPONSIBILITIES: • Must be flexible with work hours and available to work outside regular business hours, including evenings and weekends, as needed to support organizational needs., • May be required to report to work during severe weather conditions or emergency situations., • Other duties as assigned. EDUCATION & EXPERIENCE: • Bachelor's Degree in Communications, Marketing, Public Relations, Journalism, Business Administration, Customer Experience, or a related field preferred., • At least ten (10) years of progressively responsible leadership experience in communications, marketing, public relations, customer engagement, customer experience, customer service or a related field., • Experience leading teams and managing multiple projects and priorities., • Comparable experience may be substituted for education., • An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. KNOWLEDGE, SKILLS & ABILITIES: • Excellent verbal and written communication skills; ability to communicate effectively with internal and external customers., • Strong interpersonal, relationship-building, and stakeholder engagement skills., • Strong leadership and employee development skills., • Knowledge of communications, marketing, branding, customer engagement, and public relations best practices., • Strong organizational, planning, coordinating, and prioritizing skills; the ability to manage multiple priorities and changes with professionalism., • Ability to work in a high-volume, deadline-oriented environment., • Strong problem-solving and decision-making skills., • Excellent presentation and public speaking skills., • Strong computer skills., • Ability to work independently and within a team., • Ability to lead change and influence across departments., • Consistent in attendance and stable work history., • Detail-oriented. PHYSICAL DEMANDS & WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit while using hands to use a computer or other technologies. The employee frequently is required to see, talk, and hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must regularly lift and/or move up to 10 pounds. The noise level in the work environment is usually light. ADDITIONAL INFORMATION: Rochester Genesee Regional Transportation Authority (RGRTA) is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship and/or immigration status, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or any other protected characteristic under applicable federal or state law. RGRTA will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

Job DescriptionDescription:Executive Legal AssistantROCHESTER – TELESCA CENTER Employment Status: Full-Time FLSA Status: Non-Exempt Practice Group/Team: Leadership Team Organization Information Empire Justice Center, a diverse and highly respected statewide legal services organization, seeks an Executive Legal Assistant. This is an opportunity to join and grow in one of the most influential organizations serving marginalized low-income individuals and families in New York State. Empire Justice Center attracts and employs a diverse team of dedicated, determined, and passionate advocates who significantly impact the lives of low-income New Yorkers. We succeed through direct legal representation, high-impact litigation, and legislative and administrative advocacy. As an organization, we provide top-notch training and technical assistance to other advocates to ensure fairness and justice for New Yorkers. We thrive on our commitment to advancing justice for populations that have historically experienced oppression. These populations include racially diverse individuals and families experiencing poverty, housing insecurity, immigration issues, and domestic violence. Additionally, the organization advocates for people with disabilities, members of the LGBTQ community, and school-age children facing discrimination and violations of their civil rights in schools. Our offices in Rochester, Albany, Westchester County, and Long Island offer staff an exciting, dynamic, inclusive work environment with a strong commitment to work-life balance, teamwork, diversity, wellness, and personal/professional development. Position Summary Empire Justice Center is pleased to announce an opening for an Executive Legal Assistant. Specifically, Empire Justice Center seeks a highly organized and professional Executive Legal Assistant to provide high-level administrative and legal practice support in a fast-paced, mission-driven legal environment. The ideal candidate is proactive, detail-oriented, and able to manage competing priorities with professionalism and discretion. This position plays a critical role in providing direct administrative support to the Chief Legal Officer on internal legal and labor relations matters, organizational risk management, and legal practice management and operations. This position also provides direct administrative support to the Director of Litigation and other attorneys in the Rochester office, ensuring efficient case management, effective use of technology, and smooth day-to-day operations. This position is supervised by the Chief Legal Officer. Salary The referenced pay range represents the estimated minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range and will be determined by considering factors, including but not limited to, education, experience, qualifications, the individual's expertise, market data, and internal equity considerations. The salary range for this position is $44,654-$55,818. Benefits We are an organization that supports and promotes a healthy work-life balance. Empire Justice Center offers a generous benefit package, including: · 35-hour full-time work week. · Comprehensive health insurance plan. · 403(b) eligibility - immediately eligible to begin contributing from your paycheck. · Immediate vesting upon hire - ALL contributions (both employee and employer). o 1% employer match is eligible after 12 months of employment. o 3% non-elective annual contribution made by employer after 12 months of employment. · Generous vacation, sick, personal, and holiday time o 14 Paid Holidays o Vacation: 10.5 hours/month; Sick: 7 hours/month; Personal: 35 hours/year · Loan Repayment Assistance Program for qualifying employees. · Bilingual salary enhancement for qualifying employees. · Generous Bereavement Leave. · Employee Wellness Activities. · Voluntary Supplemental Disability. · Dental Insurance (employee paid). · Vision Insurance (employee paid). · $150K Group Term Life Insurance. · NYS Short-Term Disability. · FSA Eligibility. Empire Justice Center is an Equal Opportunity/Affirmative Action employer and strongly desires a diverse and inclusive workforce. Empire Justice Center provides equal employment opportunities to all employees and applicants. It prohibits discrimination and harassment of any type, specifically - race, color, religion, age, sex (including pregnancy and gender identity), national origin, disability status, genetics, neurodiversity, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Requirements: Essential Duties and Responsibilities · Travel to and work in the Rochester Telesca Center office is required to meet client and organizational needs. o This position is eligible for a hybrid work request under the organizational policy. · Provide administrative and technological support for the Chief Legal Officer’s (CLO) role as General Counsel, including confidential administrative support to senior leadership on labor relations matters such as collective bargaining and union contract administration. · Coordinate and schedule labor-related meetings. · Prepare, organize, track, and maintain bargaining proposals and labor relations documentation. · Support contract implementation and grievance administration processes. · Handle sensitive labor relations information with the highest level of discretion and confidentiality. · This role requires regular access to confidential labor relations and collective bargaining materials. · Assist with the coordination and tracking of organizational legal matters, including compliance, risk management, and contracts. · Maintain and manage the CLO’s calendar as needed, including scheduling internal and external meetings, coordinating travel, and tracking deadlines. · Prepare and organize materials for meetings, including agendas, presentations, and supporting documents. · Provide administrative support to the Chief Legal Officer in overseeing the legal practice of the organization. · Provide administrative and technological support to the Director of Litigation in overseeing the legal practice of the organization. · Provide administrative support for the handling of confidential management and personnel matters related to legal practice staffing and supervision. · Track deadlines and proactively flag upcoming dates. · Coordinate meetings, trainings, and internal events, including preparing agendas and materials. · Monitor, manage, and draft correspondence, prioritizing time-sensitive matters and ensuring appropriate follow-up. · Provide litigation support, including document preparation (drafting, formatting, proofreading), exhibit organization, service of process, court and agency filings, maintenance of case files and electronic records, timekeeping, expense tracking, and reporting as needed. · Leverage Microsoft 365 (Outlook, Word, Excel, Teams, OneDrive, SharePoint, Copilot), Adobe, Legal Server, and other platforms to manage documents, integrate and implement technology tools, and optimize workflows. · Maintain templates, document automation tools, and standardized processes. · Develop familiarity with and use of legal practice procedures and forms, and respond effectively to related inquiries. · Must demonstrate a high level of comfort and commitment to working with people from marginalized communities. · Work closely with the assigned supervisor and participate in regular supervision meetings, including work plan development and grant deliverable management. · Ability to work in the office and the community, as determined by the supervisor. · Ability to travel occasionally, as needed. · As a nonprofit with limited resources, all staff are expected to perform administrative and other support-related duties to serve our clients and fulfill our mission. · Other duties as assigned by the supervisor and/or to meet the organization’s needs. Minimum Qualifications (Knowledge, Skills, and Abilities) · Minimum of 3 years of professional experience as an Executive Assistant, Legal Assistant, or Paralegal in a legal or non-profit setting. · Demonstrated ability to handle highly confidential information with discretion and professionalism. · Excellent verbal and written communication skills. · Willingness to gain extensive knowledge of procedures to communicate effectively with staff, management, attorneys, clients, courts, and external partners. · Proficiency with Microsoft 365 (Outlook, Word, Teams, Excel, PowerPoint, SharePoint, Copilot), Adobe, and document management systems, with the ability to manage calendars, documents, and collaborative workflows. · Experience with Legal Server is a plus. · Comfort learning and using new technologies, including emerging tools that support legal and administrative work. · Ability to draft routine correspondence, perform basic mathematical calculations, and maintain and organize record-keeping and filing systems. · Willingness to experiment with new tools, provide feedback, and adapt workflows as technology evolves · Strong familiarity with litigation processes, legal terminology, and legal formatting. · Skilled at proofreading, editing, electronic file management, and scheduling. · Strong organizational skills, attention to detail, and the ability to manage multiple priorities and deadlines. · Ability to work independently and collaboratively with attorneys and staff in a team-based environment. · Experience in and commitment to working with diverse and impoverished clientele. Preferred Qualifications · Bilingual in Spanish TO APPLY: Applications will be accepted until the position is filled. If interested, please visit our “Work With Us” employment page at www.empirejustice.org. Please submit a complete application, including a resume, cover letter, writing sample, and contact information for three professional references (one supervisor is required). Please refrain from making phone calls or sending hard copies. Incomplete applications will not be considered. If reasonable accommodations are needed, please contact Mercedece Love, Human Resources and Compliance Manager, at HRSupport@empirejustice.org. Empire Justice Center is committed to the full inclusion of all qualified individuals. As part of this commitment, Empire Justice Center ensures that persons with disabilities and/or communication barriers have reasonable accommodations.