Financial Aid Advisor
8 days ago
Costa Mesa
Job DescriptionSalary: $26-$57 per hour Under general supervision, the candidate must be able to work independently to perform duties in relation to the Financial Aid Office. Advisor must show initiative and be able to regularly handle confidential and sensitive information pertaining to students. Must have excellent service skills, and provide consistent, high quality service to meet the needs of our diverse clientele. Counsels students, prospective students, and other clients regarding the financial aid application process and estimated awards. Verifies applicant information and makes financial aid awards. Reviews and adjusts awards to prevent overawards. Serves as resource for the department. ESSENTIAL DUTIES May include but not limited to: • Provide financial aid counseling to prospective students, students, and parents regarding all aspects of financial aid process including but not limited to, eligibility, procedural steps, alternatives, budgets, resources, and the resolution of problems. Make necessary referrals to other student services., • Provide explanation of available financial aid, including Title IV of the Higher Education Act of 1965, as amended (Federal Student Aid) and explanation that students may refuse all or borrow less than the maximum student loan amount offered., • Regular and reliable attendance at the College during scheduled days and work hours. Periodic evening and weekend work required. Some overtime may be required., • Represents the office, when called upon, on financial aid matters at secondary schools, other institutions of higher education, orientation and recruitment programs of the College, and at interested outside organizations and agencies. Conducts financial aid information sessions as necessary both on and off campus., • Facilitate review of professional judgment requests in compliance with federal, state and institutional policies., • Facilitate verification and resolution of conflicting information (including FAFSA C-Codes) of student and parent data in compliance with federal and state criteria., • Review subsequent FAFSA ISIR transactions and adjust financial aid plans as needed. Revises financial aid awards to prevent over awards., • Provides financial aid counseling to students and parents in accordance with federal, state and institutional policies., • Facilitate documentation required to calculate Return of Title IV (R2T4) funds., • Responsible for understanding and adhering to federal, state and institutional award methodology., • Communicate with the student body on FAFSA filing and other deadlines via email, telephone, mailings, portal, and text as available., • Develop timely and accurate reports for the College as requested., • Performs such similar, comparable or related duties as may be assigned or required. KNOWLEDGE/SKILLS • Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times., • Speaking Talking to others to convey information effectively., • Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one., • Reading Comprehension Understanding written sentences and paragraphs in work-related documents., • Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems., • Writing Communicating effectively in writing as appropriate for the needs of the audience., • Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions., • Mathematics Using mathematics to solve problems. Knowledge of arithmetic, statistics, and their applications., • Social Perceptiveness Being aware of others' reactions and understanding why they react as they do., • Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making., • Time Management Managing one's own time and the time of others., • Service Orientation Actively looking for ways to help people., • Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction., • Economics and Accounting Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data., • English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar., • Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems., • Law and Government Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process as applicable to U.S. Department of Education, Federal Student Aid, and administering financial aid programs. JOB RESPONSIBILITIES Position duties may include, but are not limited to: • Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources., • Evaluating Information to Determine Compliance with Standards Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards., • Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others and maintaining them over time., • Analyzing Data or Information Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts., • Processing Information Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data., • Working with Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information., • Communicating with People Outside the Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail., • Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person., • Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems., • Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work., • Updating and Using Relevant Knowledge Keeping up-to-date technically and applying new knowledge to your job., • Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form., • Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events., • Judging the Qualities of Objects, Services, or People Assessing the value, importance, or quality of things or people., • Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores and receiving clients or guests., • Interpreting the Meaning of Information for Others Translating or explaining what information means and how it can be used., • Developing and Building Teams Encouraging and building mutual trust, respect, and cooperation among team members., • Performing Administrative Activities Performing day-to-day administrative tasks such as maintaining information files and processing paperwork., • Resolving Conflicts and Negotiating with Others Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others., • Thinking Creatively Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions., • Monitoring Processes, Materials, or Surroundings Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems., • Coordinating the Work and Activities of Others Getting members of a group to work together to accomplish tasks., • Providing Consultation and Advice to Others Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics., • Scheduling Work and Activities Scheduling events, programs, and activities, as well as the work of others. NON-DISCRIMINATION STATEMENT Federal laws prohibit job discrimination based on race, color, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, religion, age (40 and older), equal pay, disability or genetic information (including family medical history or genetic tests or services), and retaliation for filing a charge, reasonably opposing discrimination, or participating in a discrimination lawsuit, investigation, or proceeding. ACKNOWLEDGMENT This job description does not constitute an employment agreement between the employer andemployee and is subject to change by the employer as the needs of the employer and requirements of the job change.