Project Management Officer
2 days ago
Miami
Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. Royal Caribbean Group’s Celebrity Cruises Team has an exciting career opportunity for a full-time Manager, Integrated Planning reporting to the Director, Integrated Planning, Product Development. This position will be working onsite from Miami. Position Summary: The Manager, Integrated Planning Team is a hands-on project coordinator and facilitator within Celebrity Cruises’ Product Development organization. In this role, the Manager is responsible for implementing and managing integrated planning processes on the ground level for specific projects or workstreams. They handle the day-to-day coordination of tasks, timelines, and deliverables across departments to ensure that new products and experiences are delivered on schedule and according to scope. The Manager serves as a central point of contact for project team members, maintaining project documentation, tracking progress, and flagging issues. By focusing on execution details – from organizing design review sessions to updating action logs – the Integrated Planning Manager helps maintain order, accountability, and momentum in complex projects. This role is critical for translating the planning frameworks into reality, and it supports senior leadership by providing accurate project status information and ensuring best practices are followed throughout the project lifecycle. The Manager, Integrated Planning Team, reports directly to the Director or Senior Manager of the Integrated Planning Team. The Manager may have direct supervisory responsibility for other team members, such as the Integrated Planning Lead, Senior Analyst and Specialist, assigning them tasks and overseeing their performance. Essential Duties and Responsibilities: • Project Planning & Coordination: Coordinate day-to-day project planning and execution activities for assigned product development initiatives., • Progress Monitoring: Monitor progress against the plan daily, send reminders for upcoming deliverables, and adjust timelines as needed in coordination with team leads., • Cross-Functional Team Facilitation: Facilitate collaboration among cross-functional team members (e.g., concept designers, operations, marketing, newbuild, IT, etc.) to drive project tasks to completion., • Project Meetings: Schedule and lead regular project team meetings or stand-ups to review status, address roadblocks, and synchronize efforts., • Action Management: Document key decisions and action items in each meeting, distribute meeting notes to participants, and follow up with individuals on their action items to keep momentum., • Operational Readiness & Launch Support: Drive the implementation of operational readiness processes for new product launches or experience rollouts., • Start Up Processes: Assist in developing and tracking startup checklists for new concepts on ships (or at destinations) to confirm that all departments (Food & Beverage, Entertainment, Housekeeping, etc.) are prepared for the introduction of the new product or experience., • Design Review & Change Management: Support the Architecture & Design Management workstream by organizing design review sessions and managing the flow of design documentation., • Design Process: Distribute design materials to relevant reviewers, set up meetings or workshops (e.g., charrettes) to collect feedback, and record all comments or requested changes. Track design change requests and ensure they are communicated back to the designers/architects., • Issue, Risk & Action Log Management: Manage the project’s action item tracker and risk/issue log on a continual basis. Log new issues or risks as they arise, assess their potential impact with the help of team members, and escalate significant concerns to the Senior Manager or Director promptly. Assign owners and due dates for each action item or risk mitigation action in the project management system., • RFP and Vendor Coordination: Assist in the RFP Oversight & Contracts workstream by coordinating with the Supply Chain team on procurement activities for your projects. When an RFP is needed (for example, selecting a vendor for a new attraction or a design firm for a venue), help develop the scope of work documentation and timeline requirements from the project perspective., • Documentation & Knowledge Management: Ensure that all project documents (business cases, charters, plans, design specifications, meeting minutes, status reports, etc.) are properly filed in the shared repository (e.g., SharePoint or Teams folders)., • Executive Reporting Support: Prepare inputs for executive-level updates and communications, working under the guidance of the Senior Manager or Director. Compile key project status information, metrics, and accomplishments into concise summaries or slides for leadership meetings., • Meeting Presence: If required, attend executive review meetings (such as a CEO Product Development update or Steering Committee) to provide additional detail on project progress or to take note of executive feedback. After such meetings, incorporate any new directives or changes from executives into the project plan and communicate them to the project team., • Process & Best Practice Implementation: Implement and uphold the processes and best practices defined by the Integrated Planning Team. For example, champion the use of any new tools (like a space utilization analysis tool or a new Asana workflow) by learning the tool and training project team members on it., • Process Improvements: Contribute to refining these processes by providing feedback on what is or isn’t working at the execution level., • Operational Excellence Initiatives: Implement operational excellence and process improvement initiatives as defined by the Integrated Planning Team’s standards. This includes rolling out new or improved processes such as startup checklists for new guest experiences, run-of-show operations plans, or post-launch review processes., • Quality Assurance: Deliver on quality assurance efforts throughout the development and implementation of new products. Coordinate pre-launch testing or pilot programs for new concepts (for example, trial runs of a new onboard activity or venue) by collaborating with operations teams and guest experience teams., • Post-Launch Reviews: Ensure that post-launch audits or evaluations are conducted – gathering performance data, guest feedback, and operational observations after a new product/experience goes live., • Cross-Functional Stakeholder Liaison: Deliver on the collaboration with various departments to promote collaboration and stakeholder inclusion. Ensure that stakeholder requirements are integrated into project plans., • Sign-Off Process: Ensure that formal sign-off documents, design approvals, change logs, and lessons learned from each project are documented and stored for future reference. P, • Leadership: Supervise and mentor members of the Integrated Planning Team in their day-to-day activities. Directly manage the Integrated Planning Lead, Senior Analyst, and/or Specialist (as applicable), providing guidance, setting priorities, and reviewing their work outputs for quality and completeness. Qualifications, Knowledge and Skills: • Bachelor’s degree in Business, Project Management, Hospitality Management, Product Development, or a related field (master’s degree preferred)., • An academic background or coursework in project management or operations is helpful. Professional certifications or courses (e.g., CAPM or PMP certification, Agile methodologies) are an asset and indicate a commitment to the profession., • Minimum 10 years of experience in project management, product development, innovation, or operations, ideally within the travel, hospitality, or cruise industries., • Proficiency in creating and managing schedules, tracking tasks, and coordinating teams., • Proven ability to develop and implement processes and standards across an organization., • Excellent communication and interpersonal skills, with the ability to collaborate across multiple departments and external partners., • Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously., • Strong understanding of performance management frameworks and employee engagement strategies., • Data-driven mindset with the ability to analyze metrics and make informed decisions., • A passion for innovation, with a creative mindset to find better ways of working and delivering value., • Experience driving continuous improvement programs or operational excellence initiatives., • Ability to travel up to 40% - 50% of the time. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!