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Executive Assistant Responsibilities: - Manage the CEO’s emails and calendar; schedule meetings with clients and city agencies. - Screen, prioritize, and respond to communications from stakeholders including clients and team members. - Coordinate meetings, prepare agendas, take minutes, and ensure timely follow-ups. - Attend meetings with the CEO, take detailed notes, draft meeting summaries for the CEO’s review, and ensure action items are tracked and completed. - Utilize experience with Department of Buildings and other city agencies’ processes to resolve inquiries and support CEO project coordination. - Maintain confidentiality of sensitive information and uphold a high level of professionalism. - Assign projects to project managers and route emails to the appropriate team members. - Research and coordinate webinars and networking events that the CEO should attend. - Conduct research and provide information to support project execution and informed decision-making. - Provide general administrative support to the CEO to ensure efficient time and task management. Office Management Responsibilities: - ** ** Answer office phone calls, take accurate messages, and route inquiries appropriately. - Maintain and update project information in the company’s CRM system (Bitrix24). - Oversee office supply inventory and coordinate maintenance of office equipment. - Prepare internal reports, correspondence, and documentation for the CEO and weekly team meetings. - Collect and log incoming mail daily. - Organize team celebrations and office events. - Assist in onboarding new employees, including workstation setup and preparation of orientation materials. ** Experience Requirements** - Minimum of 2 years of experience as an executive assistant or in an office management role. - Prior experience working with city agencies such as the Department of Buildings (DOB), with knowledge of relevant processes and filings. - Demonstrated ability to handle multiple priorities and operate effectively in a fast-paced environment. - Strong written and verbal communication skills, with experience interacting with senior-level stakeholders. - Proven ability to manage confidential information with discretion and professionalism. ** Education and Qualifications** - Bachelor’s degree in Business Administration, Management, or a related field (preferred). - Proficient in Microsoft 365 applications, including Outlook, Excel, and Teams. - Experience with project management tools and CRM software (Bitrix24 preferred). - Tech-savvy and a quick learner with the ability to adapt to new systems and tools. - Highly organized, detail-oriented, and solutions-driven, with a strong customer service mindset. Type of Work: Full-Time, In-Office Schedule: 9 AM to 5 PM, Monday to Friday
POSITION DUTIES AND RESPONSIBILITIES: (MAY VARY BASED ON SHIFT) Assist in the day-to-day operations of a shelter for residents. Process new client intake information and bed assignment. Maintain daily census records. Distribute clothing and personal care items to clients as needed. Distribute mail, appointment slips and other documentation to clients. Write detailed incident reports regarding client activity and the condition of the entire shelter. Document and maintain Shift Summaries and Logbooks. Conduct searches of client lockers. Conduct client pack-ups and property return. Manage CARES, the DHS client database. Participate in training and staff meetings. Utilize CPR/First Aid and/or Narcan techniques in emergency situations and conform to OSHA standards. Ability to climb stairs, walk throughout the facility, stand to talk to clients and staff, and sit for extended periods. Perform other related duties as assigned by the Supervisor. Enforce Fire Safety Plan. Assist residents with laundry services and manage linen exchange for shelter residents where needed. Ability to bend, or squat to frequently retrieve records from filing cabinets and lift up to 30lbs, unassisted. Ability to work cooperatively with peers and other staff in order to serve the needs of the client. Escort clients to appointments outside of the facility as needed. Grant and record client access to their medications. Availability and flexibility to work overtime, weekends, and holidays. Provide the Department of Homeless Services (DHS) with daily census figures. Ability to create a warm, supportive environment; and work effectively with individuals in a community residence, and or mental/physical disabilities. POSITION DUTIES AND RESPONSIBILITIES: (MAY VARY BASED ON SHIFT) Assist in the day-to-day operations of a shelter for residents. Process new client intake information and bed assignment. Maintain daily census records. Distribute clothing and personal care items to clients as needed. Distribute mail, appointment slips and other documentation to clients. Write detailed incident reports regarding client activity and the condition of the entire shelter. Document and maintain Shift Summaries and Logbooks. Conduct searches of client lockers. Conduct client pack-ups and property return. Manage CARES, the DHS client database. Participate in training and staff meetings. Utilize CPR/First Aid and/or Narcan techniques in emergency situations and conform to OSHA standards. Ability to climb stairs, walk throughout the facility, stand to talk to clients and staff, and sit for extended periods. Perform other related duties as assigned by the Supervisor. Enforce Fire Safety Plan. Assist residents with laundry services and manage linen exchange for shelter residents where needed. Ability to bend, or squat to frequently retrieve records from filing cabinets and lift up to 30lbs, unassisted. Ability to work cooperatively with peers and other staff in order to serve the needs of the client. Escort clients to appointments outside of the facility as needed. Grant and record client access to their medications. Availability and flexibility to work overtime, weekends, and holidays. Provide the Department of Homeless Services (DHS) with daily census figures. Ability to create a warm, supportive environment; and work effectively with individuals in a community residence, and or mental/physical disabilities. BHRAGS Alliance is the sister agency of BHRAGS Home Care, a not-for-profit 501© (3) organization established in 1980. BHRAGS Alliance is committed to empowering our residents to improve their health and welfare, secure housing, develop valuable life skills, access education, and assimilate into our communities. Under the direction of the Shift Supervisor and Program Director, the Residential Associate provides direct assistance to the clients in adherence to the rules and regulations of the shelter.
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