Visitor Services Weekend Manager
hace 19 horas
Old Westbury
Job Description Position Overview: Reporting to the Director of Visitor Services and Public Programs, the Visitor Services Weekend Manager assures that all guests at Old Westbury Gardens have a world-class experience. This role involves being the manager-on-duty during weekends and at special events and offers an exciting opportunity to lead a vibrant team promoting the Gardens' mission to guests of all ages. Responsibilities include managing visitor services staff and operations, including admissions, security, and guest inquiries. Key Responsibilities: • Manage Visitor Experience: Establish, inspire, and maintain Old Westbury Gardens' visitor experience brand as a core component of the organization's strategic priorities and daily operations., • Staff Management: Oversee weekend and visitor services staff and volunteers. Areas included are admissions, gift shop, Westbury House security and photography escorts., • Guest Relations: Serve as the primary point of contact for guests and develop tools and strategies to evaluate and enhance their experience., • Member program support: ensure our members always have an exceptional experience., • Event support: Assist with setup and breakdown of events., • Proven experience in customer service and management., • Excellent verbal and written communication skills., • Positive attitude and motivational skills., • Ability to work weekends, holidays, and evenings as needed., • Solid computer skills; knowledge of ticketing point of sales systems., • Knowledge of customer service principles, practices, and procedures., • Ability to establish and maintain effective working relationships with diverse groups., • Ability to lift 35 pounds., • Three years of related customer service work experience, including at least two years of supervisory experience.