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Job Description About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: The Administrative Assistant provides comprehensive support to manager, executive leadership and various committees, ensuring efficient operations, accurate documentation, and effective communication across the organization. This role requires a detail-oriented, proactive professional who can manage multiple priorities and maintain confidentiality. Responsibilities: • Coordinate and schedule meetings for executive leadership, including committees assigned and others as needed, • Manage large-scale meetings and coordinate internal/external participants, as assigned, • Maintain and update executive calendars as needed., • Assist with travel and restaurant reservations, • Circulate, finalize, and collect signatures for documents as requested, • Record meetings and ensure accurate retention of approved policies and minutes in Smart Sheet and for assigned committee meetings and others as needed., • Assist with preparation and circulation of materials for meetings, • Process expense reports and invoices for executive leadership team., • Assist with regulatory exams and internal audits by gathering and providing requested executive meeting materials as needed., • Organize departmental mail and route pieces to appropriate leaders., • Order and organize supplies for executive area and pantry, • Serve as in-house notary as needed., • Support Communications with executive correspondence as requested., • Monitor shared inboxes, act when required or ask manager as needed., • Compile and circulate materials for meetings and presentations. Requirements: • Minimum of 3 years of experience in executive or committee-level administrative support., • Associate's or Bachelor's degree in Business Administration or a related field., • Strong organizational and multitasking skills., • Excellent written and verbal communication abilities., • Proficiency with calendar management, document retention systems (e.g., Smart Sheet), and Microsoft Office Suite, • Ability to maintain a high level of confidentiality and utilize discretion to handle sensitive information., • Notary certification. Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. Why You’ll Love Working Here: The pay range for this position is between $21.15-33.03 hourly. Actual hourly pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for overtime, discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Assistant Director of Nursing (Internal Medicine) Compensation: $150k per year Job Type: Full-time, Monday–Friday | 8:00 AM-4:30 PM A major New York City health system is seeking a Assistant Director of Nursing to lead facility-wide nursing operations, education, strategy, and quality initiatives. tis leader will oversee nursing performance, implement standardized best practices, and ensure safe, high-quality, patient-centered care across the organization. Specifically focused on the Internal Medicine service line, this role serves as a critical link between executive strategy and clinical execution. Key Responsibilities • Lead facility-wide nursing operations and strategy within the service line, ensuring alignment with health system goals., • Oversee nursing performance and clinical outcomes, reporting directly to the CEO and Chief Nursing Executive., • Implement standardized best practices and evidence-based protocols to ensure safe, high-quality, patient-centered care., • Drive quality improvement and safety initiatives specifically targeting maternal and neonatal health outcomes., • Manage daily departmental operations, including staffing, resource allocation, and budget oversight., • Serve as a clinical mentor and educator, fostering professional development and residency programs for nursing staff., • Ensure continuous regulatory compliance and survey readiness for all state and federal healthcare agencies., • Act as a key liaison between frontline clinical staff and executive leadership to facilitate transparent communication and operational excellence. Qualifications • Valid New York State RN license, • Master’s Degree in Nursing (MSN) with five (5) years of nursing experience, including three (3) years in a supervisory or teaching role; OR, • Bachelor’s Degree in Nursing (BSN) with six (6) years of nursing experience, including four (4) years in a supervisory or teaching role, • Prior leadership experience in Internal Medicine strongly preferred Benefits • Health Insurance Plans, • Flexible Spending Account Programs, • Management Benefits Fund (MBF), • Tuition Reimbursement, • Vacation and Sick Leave, • Family & Medical Leave Act (FMLA), • Special Leave of Absence Coverage (SLOAC), • Additional Leave Options, • Retirement Savings Plans (NYCERS, VDC, TDA 403B, 457, NYCE IRA), • Additional Savings Plan Options, • Transit Benefits, • Municipal Credit Union (MCU) Membership Please note that specific benefits listed may only apply to managerial-level positions and are subject to the terms of the health system’s management policy.

Job Description Assistant Director of Nursing (Maternal Fetal Medicine) Compensation: $150k per year Job Type: Full-time, Monday–Friday | 8:00 AM-4:30 PM A major New York City health system is seeking a Assistant Director of Nursing to lead facility-wide nursing operations, education, strategy, and quality initiatives. tis leader will oversee nursing performance, implement standardized best practices, and ensure safe, high-quality, patient-centered care across the organization. Specifically focused on the Maternal-Fetal Medicine service line, this role serves as a critical link between executive strategy and clinical execution. Key Responsibilities • Lead facility-wide nursing operations and strategy within the service line, ensuring alignment with health system goals., • Oversee nursing performance and clinical outcomes, reporting directly to the CEO and Chief Nursing Executive., • Implement standardized best practices and evidence-based protocols to ensure safe, high-quality, patient-centered care., • Drive quality improvement and safety initiatives specifically targeting maternal and neonatal health outcomes., • Manage daily departmental operations, including staffing, resource allocation, and budget oversight., • Serve as a clinical mentor and educator, fostering professional development and residency programs for nursing staff., • Ensure continuous regulatory compliance and survey readiness for all state and federal healthcare agencies., • Act as a key liaison between frontline clinical staff and executive leadership to facilitate transparent communication and operational excellence. Qualifications • Valid New York State RN license, • Master’s Degree in Nursing (MSN) with five (5) years of nursing experience, including three (3) years in a supervisory or teaching role; OR, • Bachelor’s Degree in Nursing (BSN) with six (6) years of nursing experience, including four (4) years in a supervisory or teaching role, • Prior leadership experience in Maternal-Fetal Medicine strongly preferred Benefits • Health Insurance Plans, • Flexible Spending Account Programs, • Management Benefits Fund (MBF), • Tuition Reimbursement, • Vacation and Sick Leave, • Family & Medical Leave Act (FMLA), • Special Leave of Absence Coverage (SLOAC), • Additional Leave Options, • Retirement Savings Plans (NYCERS, VDC, TDA 403B, 457, NYCE IRA), • Additional Savings Plan Options, • Transit Benefits, • Municipal Credit Union (MCU) Membership Please note that specific benefits listed may only apply to managerial-level positions and are subject to the terms of the health system’s management policy.

Job Description About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: Reporting to the Director of Strategic Insights, the Senior Analyst will be responsible for analyzing disparate data sources to provide recommendations that guide MCU’s member-centric growth strategy. Using both structured and unstructured data, this senior analyst will be responsible for applying a variety of analytic techniques to uncover growth segments, guide product development, and support personalization efforts. The analyst will help develop clear, actionable recommendations and deliver results to senior leaders. Responsibilities: Specific duties include, but are not limited to, the following: • Identity and prepare structured and unstructured data for analysis, • Conduct in-depth analysis to inform member segments, product development, and personalization efforts, • Work with business partners and the Director of Strategic insights to identify and prioritize projects with the greatest potential for impact., • Translate analysis results into business-oriented action items, • Communicate results to marketing and other business leaders, • Develop processes and methods for tracking impact of recommendations, • Serve as a ‘data end user’ SME to identify areas of improvement for data processes and systems Requirements: • Bachelor’s degree in Math, Statistics, Data Science, Engineering, or other quantitative field, • 3+ years in data analytics, • Proven ability to aggregate and synthesize larger data sets from multiple sources, • Working knowledge of Python, R, or other analytic language, • Proficiency with Power BI, Tableau, or other BI tools, • Familiarity with statistical and machine learning modeling algorithms, • Strong presentation skills and ability to communicate complex ideas simply Competencies: • Proficiency in Microsoft Office Suite, • Excellent member service skills, • Excellent research and problem-solving skills, • Excellent interpersonal, oral and written communication skills, • Ability to multi-task; good time management skills, • Highly ethical. Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. Why You’ll Love Working Here: The pay range for this position is between $71,600-116,550 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Job Description About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: The Manager, Product Simplicity Partner is a strategic partner to the Product organization, responsible for simplifying, scaling, and operationalizing lending and deposit products across the Credit Union. This role bridges strategy and execution, ensuring products are designed, launched, and managed with operational rigor, regulatory awareness, and a relentless focus on member and employee experience. As a change agent, the Simplicity Partner drives cross‑functional alignment, identifies friction points, and delivers solutions that improve speed to market, adoption, and long‑term product performance. Responsibilities: Specific duties include, but are not limited to, the following: • Responsible for the life cycle of programs that are directly related to the product strategic plan (lending and deposits) as well as identifying and researching new potential programs that will increase operational efficiencies and drive revenue, • Acts as the business lead on projects, supporting UAT processes, case management and defect discovery, • Own product launch readiness, ensuring operational, servicing, compliance, and training requirements are fully met prior to launch, • Partner with Product Managers to define success metrics, monitor adoption and performance, and recommend enhancements post‑launch • Identify and resolve post‑launch issues that impact member experience, frontline efficiency, or financial performance, • Conducts risk assessments on all projects to preliminarily identify any deficiencies in the program or plan as well as collaborating to mitigate risks and losses to the Credit Union, • Lead cross-functional execution of product initiatives, ensuring alignment, accountability, and executive-level visibility., • Schedule and facilitate meetings to ensure all projects and programs are being tracked for the department. Provide updates to Executive Management and project sponsors, • Identify and proposed solutions on gaps in processes and procedures within workflows, develop and implement solutions that eliminate process gaps, automate manual tasks, drive growth, and improve operational efficiencies, • Ensure product initiatives comply with regulatory, policy, and control requirements throughout the product lifecycle, • Partner with Risk, Compliance, and Audit to address findings, implement controls, and prevent repeat issues, • Proactively identify operational and member risk associated with product design decisions, • Serve as the primary business owner for cross‑functional product initiatives, partnering with Technology, Compliance, Risk, Operations, Marketing, Training, and Servicing, • Lead cross‑functional working groups to resolve product‑related issues, prioritize enhancements, and drive execution, • Champion simplification by reducing process complexity, eliminating manual workarounds, and improving product usability for members and frontline teams, • Translate product strategy into clear, scalable processes that support growth without adding operational burden, • Act as an escalation point for product‑related operational risks, defects, and member impacts, • Works with Product Data Specialist and IT on any data needs for the department, • Perform other duties as required Requirements: • Bachelor’s degree or equivalent experience, • 5+ years of management experience, • Project Management Professional (PMP) or Certified Project Manager (CPM) certification preferred, • Experience with Jack Henry Symitar and MeridianLink platforms preferred, • Minimum of 5 years product, deposit or lending operations or similar industry experience, • Strong written and verbal communication skills • Strong analytical and critical thinking skills, • Excellent relationship building skills, • Ability to lead, negotiate and facilitate, • Strong change management skills with the ability to manage multiple projects and priorities Competencies: • Comprehensive knowledge of deposit and lending operations, including mortgage and consumer loan origination processes, policies and procedures, • Recent experience in a leadership position within the credit union/mortgage banking industry, • Strong team player with demonstrated initiative, • Displays pride in providing superb member service, • Excellent organizational skills with ability to multitask in a fast-paced environment, • Strategic thinker with proven analytical ability and has strong attention to detail, • Demonstrated effectiveness in managing multiple priorities, reporting and meeting deadlines in a fast-paced environment; flexibility with changing priorities on a daily basis, • Demonstrated commitment to quality and continuous improvement, • Results oriented Leadership Competencies: • Proven ability to manage change, • Capacity to take calculated risks and innovate, • Experience in setting vision and strategy, • Lead by example and encourage team in developing adaptability, • Successful in communicating effectively, • Prioritizes developing others, • Thinking that values diversity and difference, • Proven ability to build and maintain relationships at all levels of the organization, • Skilled at managing effective teams and work groups that default to action, are accountable, and take ownership of work Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. Why You’ll Love Working Here: The pay range for this position is between $93,200-155,790 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Job Description About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: The Sr. Network Infrastructure Engineer is a key contributor to the operation and migration of MCU’s technology platforms who performs the technical tasks necessary to ensure reliable and optimal performance of the systems. Responsibilities: Specific duties include, but are not limited to, the following: • Design, Strategy, Implementation, administration for mission critical, multi-data center premise based/cloud connected entities. Network security management of appliances and tools for all internal/external connections., • Support, Administer, maintain Global DNS, DDoS, SFTP, Proxy Web Security and eMail Security ecosystems., • Maintain, deploy, upgrade and troubleshoot premise and cloud network and security infrastructure solutions. Including connectivity of firewalls/IPS/IDS, load balancers, routers, switches, IPSEC, Site-to-Site, remote client and vendor connected VPN. LAN/WAN/MAN Circuits., • Work with vendors, security and infrastructure teams to implement consistent technical solutions and support processes across the institution. Prepare documentation according to IT policies and standards to assure all network components/ solutions adhere to required security compliance and standards., • Provide ongoing analysis/recommendations for the continuous improvement of premise and cloud network and security architectures. Proactively analyze network security risk and actionable remediation efforts., • Detect and respond to alerts from network/end point detection tools., • Assess requested security policy changes, process firewall change requests, update URL/IP/DNS (block) lists as needed, • Perform routine and non-routine maintenance and repair activities for network devices and systems, • Ability to execute tasks with high accuracy and thoroughness, maintain confidentiality while dealing with proprietary and sensitive information. Requirements: • Extensive, expert hands on experience configuring Cisco Firewalls, IPS/IDS, Routers, and Switches., • Ability to efficiently resolve premise/cloud network issues with varying degrees of technical complexity., • Implement changes using established testing procedures and change control. Develop and execute test criteria for all impacted changes related to network and security devices., • Provide administration and support for projects/tickets/ BCP/Disaster Recovery procedures for the full network infrastructure inclusive of all Firewalls, Vendor connectivity, Web and DMZ services., • Experience with Load Balancers, SFTP, SSL Certificates, Secure Web Proxy services, and secure email gateways., • Must be able to work in a multi-functional, fast paced, high intensity team environment, work closely with other contractors and vendors as well as our employees directly, provide ad hoc advice/presentation support/attend meetings as needed with little or no notice., • Strong team player with excellent written and verbal communication skills., • Self-Starter, organized, meticulous documentation skills., • Must be able to handle, prioritize, and multitask numerous projects, tickets and issues concurrently., • Perform other duties as required, • Travel as required., • Provide 24 x 7 x 365 support coverage including nights, holidays, weekends, extended hours and various shifts. Competencies: • Cloud connectivity and security design and support, • Cisco Next Gen Firewalls, Security, AMP, ASA, FMC, ASDM, Firepower, • Catalyst Switches, Routers ISR 4K, ASR Platforms, • Fortinet Appliances, Barracuda, Palo Alto, SMA, ESA, SFTP products, • EIGRP, BGP4, OSPF, IP Multicast, HSRP, STP, LACP, Packet capturing tools, TCP/IP, Linux, NAT Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. Why You’ll Love Working Here: The pay range for this position is between $93,200-155,790 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Job Description About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Responsibilities: Specific duties include, but are not limited to, the following: • Manage day-to-day operation of HD & DT staff - scheduling, incidentals, provisioning, • Steward Client Services processes - HD, DT, reporting, • Host daily standups - ownership of report and improvements, • Lead service desk service-delivery improvement program - conduct analysis of case traffic and devise responses and improvements, • Coordinate support efforts with complimentary support teams, • Serve as incident management coordinator and lead RCA reporting, • Engage in outreach to constituent teams to gather information used for forecast future service-desk deliverables - continuously seek new ways to anticipate and meet constituent needs - conduct market research and surveys to gather feedback and formulate plans to improve service, • Ownership of tracking system enhancement and evolution, • Guide career growth of the team - recruit new staff and plan career paths for existing staff - create growth opportunities for staff, • Ownership of the client asset tracking practice and system - ensure all equipment is tracked, updated and recovered over the items' lifecycle - maintain inventory of deployable equipment - coordinate ITAD, • Lead 1st level monitoring and communications - build and maintain observability systems to detect and alert and respond as fast as possible, • Coordinate and arbitrate enterprise Change Management - articulate the process, system and adherence, reporting and metrics., • Lead and manage the deployment of new branch locations, including end-user PC rollout and setup., • Manage Active Directory, Intune, Microsoft Teams, and Exchange Online within a Microsoft 365 environment., • Experience and training for leading people and teams, scheduling., • ITIL practitioner., • Comfortable leading meetings., • Analytical skills and experience with process improvement, • Diplomacy and customer service skills, • Incident management skills, comfortable taking lead in pressure situations, • Market research, data analysis, • Experience with business process platforms, understands how to make changes to improve performance, • Experience with recruiting, career planning, staff coaching, • Understanding of purchase order and accounting practices around asset acquisition and tracking - Experience with asset tracking systems, tagging and trend analysis., • Experience with observability systems, understanding of metrics monitoring and alerting, • Experience tracking and reporting on CM events., • Proven capability to manage and govern Active Directory, Intune, Microsoft Teams, and Exchange Online in a Microsoft 365 ecosystem., • Expertise in managing enterprise IT assets, including tracking, lifecycle control, and accountability across the asset lifecycle. Leadership Competencies: • Proven ability to manage change, • Capacity to take calculated risks and innovate, • Experience in setting vision and strategy, • Lead by example and encourage team in developing adaptability, • Successful in communicating effectively, • Prioritizes the development of others, • Thinking that values diversity and difference, • Proven ability to build and maintain relationships at all levels of the organization, • Skilled at managing effective teams and work groups that default to action, are accountable, and take ownership of work Qualifications and Requirements: • Minimum of ten years of experience in Help Desk or Service Desk management and leadership roles., • Five to ten years of hands-on experience with Microsoft applications, including Active Directory, Intune, Microsoft Teams, and Exchange Online., • Ten years of demonstrated ability to manage organizational change and drive process improvements., • Five years of experience in setting a clear vision and developing effective strategies for IT service delivery., • Relevant certifications (e.g., ITIL, Microsoft Certified, Security, etc..) are highly desirable., • Financial Industry experience preferred., • Five years of experience with asset management platforms.Five years of experience coordinating new branch deployments, including desktop setup Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. Why You’ll Love Working Here: The pay range for this position is between $93,200-155,790 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Job Description About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: The Branch Manager play a critical role in driving overall performance, growth, and success of their branch while consistently upholding MCU’s core values. You will be accountable for efficiently managing all branch operations, staffing, and business development activities, ensuring that both member and organizational goals are achieved. As a Branch Manager, you will lead by example- driving performance and sales growth, coaching and developing a high-performing team, and ensuring superior member experience. You will foster a culture of accountability, collaboration and continuous learning, ensuring your team is equipped to deliver tailored solutions through consultative interactions that improve our members’ financial well-being. This role is also responsible for ensuring operational excellence, risk management and compliance in everything we do. Additionally, you will actively support community engagement, always representing MCU with professionalism and integrity. Your ability to inspire your team, deliver measurable results, and support the financial success of our members and communities is instrumental to the Credit Union’s continued growth and impact. Responsibilities: Specific duties include, but are not limited to, the following: Leadership & Coaching • Assist in the creation, implementation, and achievement of the branch business plans to meet organizational goals while maintaining an operationally sound branch., • Clearly communicate business priorities and ensure effective execution across the team., • Model and reinforce MCU’s values and organizational priorities to align branch activities with corporate strategy, • Drive branch performance and sales growth, inspiring teams through leadership and collaboration., • Promote a culture of high performance and continuous improvement, ensuring staff understand how daily actions connect to broader org goals, • Takes personal ownership to deliver results. Empowers and trusts others in decision-making., • Responsible for staffing the branch, including recruiting/identifying talent, interviewing and selecting branch team, • Build a diverse talent pipeline and champion continuous learning and development., • Responsible for successful onboarding and training of new employees, • Assist in the management and oversight of staffing and administrative functions of your branch including succession plans, career plans, performance evaluations, coaching and counseling documentation, promotions, and all human resources decisions for the branch. Ensure timely execution of all required documentation., • Develop and promote teamwork and a positive branch culture, ensuring each employee has a means to discuss both positive and negative issues affecting their work, • Oversee the branch’s profit and loss (P&L): understand financials and use insights for decision-making., • Collaborate effectively with Retail and with other departments, • Assist team with member escalations, owning issue resolution end-to-end Sales & Service • Stay abreast of new products, services, and promotions and educates/supports the branch team, • Cultivate and maintain a strong customer-centric culture, ensuring world-class service., • Ensure Core Value expectations are met, and that the member experience is courteous, attentive, and efficient, • Manages and coaches to the delivery of a differentiated member experience. Coaches’ team to confidently engage with members in technology enabled interactions, providing solutions and advice-oriented consultation that improves member financial well-being, • Serve as both player and coach—mentoring, managing, and motivating branch colleagues while holding them accountable for meeting and/or exceeding organizational goals, • Drive and monitor performance activities such as branch sales and service strategy meetings, proactive member outreach, outbound calling efforts, • Drive growth in new members, deposits, and loans leveraging tools like the Branch Scorecard to analyze performance and strategy., • Conduct regular one-on-one coaching and performance conversations to reinforce behaviors that drive member engagement, sales, and service excellence, • Resolve member escalations with empathy and professionalism Operational Excellence • Maintain a strong control environment, managing operational risk in line with policies and regulatory requirements, • Ensure the branch receives an audit grade of “Satisfactory” or better with no repeat findings across reviews, • Respond timely to audits with effective action plans to ensure ongoing safety and soundness., • Manage operational, human capital, reputational and business risk. Exercises, leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures., • Maintain dual control over negotiable instruments and devices., • Responsible for branch scheduling to ensure proper resources are allocated to functions necessary to ensure an effective and efficient flow of member traffic., • Comply with BSA/AML/OFAC and SAR requirements and ensure branch staff do the same., • Ensure proper disclosures, marketing materials, etc. are readily available for staff to utilize., • Control branch expenses within budgetary constraints., • Review and analyze branch reports and activities, including income generation, production goals and results, expense items, audits, etc. in order to successfully meet / exceed branch requirements, goals and objectives. Utilize tools and reports to analyze, identify and strategically address member trends within the branch Other Duties • Travel and work at other branch locations as required., • Perform other related duties as requested and special projects as assigned Requirements: • Bachelor’s degree required, • Degree in business management/administration or equivalent work experience preferred, • Minimum 5 years of branch or managerial experience required, • Highly ethical and committed to MCU’s core values, • Strong leadership and interpersonal skills, • Proven ability to coach, develop and retain a highly engaged team, • Willingness to enthusiastically manage constantly changing priorities, • Proven results in sales, service and operations including meeting or exceeding set objectives, • Excellent written and verbal communication skills., • Excellent organizational ability in a high-pressure environment., • Availability of working overtime and Saturdays is required, • Demonstrated ability to coach, motivate, and hold staff accountable, • Demonstrated success in planning, organizing, and leading people and activities., • Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail., • Effective problem-solving skills and demonstrated ability to maintain composure when interacting with members and MCU team., • Technologically proficient, including Microsoft suite and digital banking tools Leadership Competencies: • Growth Mindset, • Proven ability to manage change and reinforce organizational priorities, • Capacity to take calculated risks and innovate, • Experience in setting vision and strategy, • Lead by example and encourage team in developing adaptability, • Effective Communication, • Prioritizes developing others, • Thinking that values diversity and difference, • Proven ability to build and maintain relationships at all levels of the organization, • Skilled at managing effective teams and work groups that default to action, are accountable, and take ownership of work Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. Why You’ll Love Working Here: The pay range for this position is between $62,800-100,800 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Job DescriptionAbout Thea Energy: Thea Energy is leveraging recent breakthroughs in stellarator physics and engineering to create a faster and simpler approach to commercializing fusion energy. The company is reinventing the stellarator using computer-controlled arrays of planar coils thereby replacing the intricate, complex modular magnets required in all other stellarator architectures. Thea Energy is on a mission to create a limitless source of zero emission energy for a sustainable future. Position Overview: Thea Energy is looking for an experienced, highly motivated Electrical Engineer to join its rapidly growing team. The Electrical Engineer will work collaboratively across a cross-functional engineering team to help develop Thea Energy’s core planar coil stellarator fusion technologies. As part of a rapidly growing team, you’ll be part of the organizational build-up of a leading fusion energy company. These roles will have a high degree of autonomy and must be able to move quickly. The Thea Energy team is comprised of self-motivated, creative, and fun individuals with an excitement for solving complex problems. Key Responsibility Areas: • Design, construct, and operate power supplies and control systems for high-temperature superconducting magnets and plasma heating systems (ECRH)., • Specify, design, develop, fabricate, and commission bespoke electronic systems, encompassing low-signal analog and digital equipment, capable of operating in high-stress industrial environments including high magnetic field, vacuum, and cryogenic temperatures., • Provide comprehensive specifications and facilitate the procurement of commercial off-the-shelf electronic products., • Actively engage in discussions to define requirements for the systems to be designed., • Provide full-cycle project support, from design to operation, including prototyping and testing of samples., • Collaborate and communicate effectively with engineering, physics/science, project management, and procurement groups., • Generate and revise work packages, including electrical drawings and technical specifications., • Manage critical procurement contracts and coordinate with vendors for electrical system design, procurement, and commissioning., • Select and implement industry standards (IEEE, ANSI, IEC, etc.) for use in prototyping projects and the future fusion power plant ecosystem., • Maintain a detailed project schedule, oversee the delivery of externally furnished documentation and equipment, and coordinate subcontractors. Ideal Experience & Skillsets:, • MS, or PhD in Electrical Engineering or related fields., • 5+ years of experience in the design and implementation of electrical and electronic systems in an industrial and/or scientific environment., • Technical proficiency in multiple areas of electrical engineering, including a subset of the following: power conversion, medium voltage distribution, switchgears, protective relaying, low voltage process-industrial facility design, instrumentation, and control., • Experience using PCB design software (Altium)., • Experience using CAD software (AutoCad, Solidworks)., • Experience in designing front-end analog electronics (differential amplifiers, trans-impedance amplifiers, precise and fast voltage comparators)., • Experience in the design and implementation of power electronics components: PWM converters (GaN/SiC/MOSFETs/IGBTs.), DCL-capacitors, high-frequency transformers, and inductors., • Experience using simulation software (PSpice, PLECS, MATLAB, Simulink)., • Nice to have experience with designing DSP- and MCU-based embedded control systems., • Experience in the integration of software and hardware in a high voltage, high current environment would be beneficial., • Experience in pulsed power systems; electrical and mechanical transient analysis and/or design implications in complex power systems., • Demonstrated ability to manage system installation within a complex project. Ability to interface with contractors, vendors, and designers., • Excellent written and verbal communication skills, ability to conduct design reviews, and organize/present material to both expert and non-technical audiences., • Ability to take initiative, work independently, and as part of a team., • Comfortable working to aggressive deadlinesCompany Benefits:, • Salary range $130,000-$150,000, • Comprehensive health benefits (e.g. medical/dental/vision), • Employee equity stock options, • 20 days PTORequirements:, • Ability to occasionally lift up to 50 lbs., • Ability to perform activities such as typing, standing, or sitting for extended periods of time., • Willingness to occasionally travel or work required nights/weekends/on-call.

Job Description About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: This position is responsible for converting self-sourced leads optioned from networking and referrals from centers of influence (COI). In addition to self-sourced referrals this position will be responsible for converting leads that are referred by other MCU lines of business. This position is responsible for converting self-sourced leads received from outside referrals and at the branch into loans by promoting the credit unions’ real estate and consumer lending products, services, and programs. Interview members and prospects to obtain relevant information and evaluate applicants' financial status, review credit history, debt-to-income ratio, and appraisal reports, to determine and recommend an appropriate loan product. Ensure compliance with MCU loan policy, federal, state and NCUA rules, regulations and laws. Responsibilities: Specific duties include, but are not limited to, the following: • Pre-qualify prospective borrowers, prepare preliminary Loan Estimate (LE), initial disclosures, amended disclosures and Rate Lock agreement in compliance with RESPA., • Review the sales contract, income, assets and debt information to ensure applicants meet MCU’s minimum standard guidelines., • Manage pipeline and issue prequalification certificates., • Counsels members on the reasons for denial and advises how to improve their financial position and credit score., • Works with branch personnel to promote lending referrals and be a subject matter expert., • Understands and demonstrates expert knowledge of products and services offered at Municipal Credit Union., • Leverages relationship building skills to broaden the MCU membership, establish and maintain a network of realtors and attorneys that will provide referrals., • Provide product education to membership through seminars and Business Development visits., • Identify opportunities to offer additional products and services, • Participate in ongoing training and development approved by HR and Management., • Adhere to all regulatory compliance training inclusive of BSA/AML/OFAC and overall BSA/AML/OFAC compliance, • Perform other duties as required, • College degree preferred or equivalent work experience, • Minimum 2 years in experience in real estate lending., • Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail., • Technologically proficient., • Excellent organizational, verbal and written communication skills, • High achiever and self-starter, • Is a team player and understands the role of meeting goals, both team and individual., • Keenly aware of personal, team, departmental and company-wide goals and is able to prioritize work to achieve funding goals. Demonstrates the ability to excel in a high stress environment and is able to meet goals and deadlines. Demonstrates persistence and overcomes obstacles to maintain above average closing ratios., • Demonstrates an unsurpassed commitment to exceptional member service that ensures a world class experience for each member. Views situations from the member’s perspective to effectively respond to their needs and concerns; often going beyond the initial need or expressed concern of the member. Follows up to make sure the member’s expectations have been met or exceeded. Explains recommendations, products and services in ways members can easily understand. Demonstrates patience, respect and empathy when dealing with difficult members or their complaints. A motivated self-starter who measures self against standards of excellence. Actively and consistently seeks qualified opportunities to increase loan volume and residual product penetration. Takes calculated risks to accomplish goals. Actively supports member education events and seminars., • Demonstrates responsibility for providing timely and accurate information, responses and decisions to internal and external members. Accurately and efficiently performs transactions and member requests. Willingly accepts and embraces constructive coaching and feedback as needed. Assesses own strengths and weaknesses. Schedules time off in advance and avoids unscheduled absences., • Persuasive and confident. Uses clear and simple language to communicate information and decisions to internal and external members. Demonstrates sensitivity to cultural and gender differences., • Demonstrates the ability to use technology to effectively and efficiently perform job functions. Has good working knowledge of the following applications: MS Outlook, MS Excel, MS Word, Meridian Link and all applicable applications., • Actively participates in and completes all ongoing required loan and sales training. Willingly adapts to changes in work environment.] Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. The pay for this position is between $35,500 annually plus commissions. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Job Description About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: The Senior Financial Analyst plays an integral role in helping MCU achieve its organizational objectives and contributes to the company's success by providing timely data-driven insights and decision-support analysis. Supports the Director of FP&A in the credit union's financial planning, forecasting, budgeting and strategic analysis functions. Responsibilities: Financial Analysis, Budgeting, Forecasting and Reporting • Participate inperiodicforecastingprocessto ensure both the timeliness and accuracy of reporting.Utilizeenterprise resource systems as well asadvancedExcel spreadsheets., • Serve as the subject matter expert on all planning and budgeting software tools used by the department., • Must be adept at developing ad hoc complex models in Excel when third party models cannot be used., • Review and ensure application ofappropriate internalcontrols,complianceand financial procedures., • Evaluate business proposals and develop business cases in support of newbusiness initiatives. Support business line peers with decision support analytics., • Monitor key financial metrics and performance indicators, analyzingtrendsandidentifyingareas for improvement or risk mitigation., • Collaborate with the Accounting team during the monthly close process by providing monthly margin analysis, rate volume analysis, ensuringreported results arefairly andaccurately reported., • Responsible fordeveloping andpreparing monthly reporting and analyses for management and board reporting, as well as all ALCO reports., • Support finance involvement in internal,externaland regulatory examinations Education: • 5+ years of progressive experience in finance., • A minimum of 2 years in a finance position at a similarly sized bank or credit union., • Knowledge/Aptitude:, • In-depth knowledge ofcash flow modeling, planning systems,and time-value of money., • Understanding ofthe economy and interest rate markets., • Strong understanding of bank accounting concepts and GAAP, with the ability to interpret and apply regulatory guidelines effectively., • Excellent analytical skills and attention to detail, with the ability to analyze complex financial data and draw actionable insights., • Adept at driving results in a collaborative environment., • Exceptional communication and interpersonal skills, with the ability to articulate financial concepts to diverse audiences and influence decision-making processes., • Strategic mindset and forward-thinking approach, with the ability toanticipatechallenges and develop proactive solutions. Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. Why You’ll Love Working Here: The pay range for this position is between $95,000-134,730 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Job Description About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: The AI Analyst is responsible for implementing, supporting, and optimizing pre-built AI solutions—such as UIPath, Copilot Studio, and other low-code platforms—to enhance operational productivity and user experience across the enterprise. This role focuses on leveraging existing AI tools and platforms, collaborating with business units to ensure successful adoption, and providing technical support for ongoing solution maintenance. The AI Analyst will also explore opportunities to integrate generative AI and data science capabilities into business processes, driving efficiency and innovation. Responsibilities: • Implement and support pre-built AI solutions (e.g., UIPath, Copilot Studio) to automate workflows, improve reporting, and enhance productivity., • Collaborate with Business Unit Leaders, Organizational Agility, and IT teams to align solution deployment with strategic priorities and technical roadmaps., • Advocate for best practices in low-code application development and process design to ensure cross-functional efficiency and optimal user experiences., • Provide technical support, troubleshooting, and ongoing maintenance for deployed AI solutions., • Explore and recommend new use cases for generative AI and data science tools within the organization., • Develop and deliver use cases, conduct initial testing, and support user acceptance testing (UAT) for AI-enabled applications., • Ensure compliance with policy, procedure, and security requirements in all AI solution implementations., • Communicate proactively regarding platform upgrades, enhancements, and bug fixes., • Perform other related duties and special projects as assigned. Requirements: • Bachelor’s or Master’s degree in IT, Computing Studies, Information Systems, Statistics, or equivalent work experience., • Experience with low-code platforms (e.g., UIPath, Copilot Studio) and familiarity with data science and generative AI solutions., • Ability to explain technical concepts to non-technical stakeholders., • Strong problem-solving, analytical, and process improvement skills., • Excellent customer service and relationship management abilities., • Ability to manage multiple projects in a fast-paced environment and meet deadlines., • Attention to detail and commitment to high-quality work. Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. Why You’ll Love Working Here: The pay range for this position is between $81,700-134,730 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Job Description About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: The Supervisor, Digital Sales & Retention provides leadership and oversight for the daily functions of the Digital Sales & Retention Department. The primary focus is on maintaining high member service standards, driving digital growth, and fostering long-term member loyalty. This role involves supervising a high-performing team while managing complex member research and file maintenance for various account types, including CDs, IRAs, and legal-related accounts (POA, Guardianship, etc.). Responsibilities: Specific duties include, but are not limited to, the following: • Supervise, coach, and develop a dedicated team of direct reports, conducting regular 1:1s and annual appraisals to ensure the department operates efficiently., • Determine and direct daily workflows and activities, monitoring department trackers to ensure all tasks are captured and tracked as required., • Oversee the execution of personalized, behavior-triggered outreach and "high-intent" engagement strategies, moving away from "batch and blast" methods., • Manage member research and file maintenance for new and existing accounts, including CDs, IRAs, and legal-related accounts such as Power of Attorney (POA), Guardianship, Decedent, and Dormant accounts., • Investigate, troubleshoot, and respond to member inquiries, concerns, and complaints, providing guidance on escalations to ensure an excellent member experience., • Ensure all processes, procedures, and policies comply with Federal and State regulations (including Reg E, D, CC, TISA, and BSA) to mitigate risk., • Collaborate with other departments, legal counsel, and external partners to resolve complex member issues and respond to regulatory inquiries in a timely manner., • Review incoming digital mail, assigning work to department representatives and requesting original documentation when necessary., • Maintain adherence to Service Level Agreements (SLAs) for all required service events., • Process and approve transactions and fee reversals within authority limits, ensuring all activity aligns with the MCU Code of Ethics., • Foster a team culture of inclusion and open communication through regular staff meetings, cross-training, and support for talent management., • Perform system testing, validation, and special projects as assigned by management., • Identify and report unusual account activity or potential risk exposure to management., • Travel as required. Requirements: • 3+ years call center experience, minimum, • Back office operations area experience preferred, • Retail banking experience is a plus, • Previous sales experience preferred Competencies: • Proficiency in Microsoft Office Suite, • Excellent member service skills, • Excellent research and problem-solving skills, • Excellent interpersonal, oral and written communication skills, • Ability to multi-task; good time management skills, • Highly ethical. Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. Why You’ll Love Working Here: The pay range for this position is between $55,000 - 87,120 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Job Description A client of AlphaStaffHCM is seeking an experienced and talented Senior Hardware Engineer to be part of our hardware development efforts. As a Senior Hardware Engineer, you will be responsible for designing, developing, and testing advanced hardware systems. This position offers a unique opportunity to apply your expertise and skills in a challenging and innovative technology environment. This position offers a unique opportunity to be at the forefront of quantum technology, contributing to the advancement of groundbreaking solutions in the rapidly evolving field of quantum computing. If you are passionate about changing the world by empowering revolutionary new quantum technologies, we want to hear from you! Duties and Responsibilities: • Support the development of several platforms based around classical and quantum photonics as a senior hardware engineer., • Work alongside other hardware engineers to design custom electronics using Altium Designer., • Evaluate critical component performance via board-level and system-level lab testing (ADCs, DACs, FPGAs, TDCs, etc.), • Work with firmware engineers, software engineers, and quantum scientists during various phases of lab testing., • Work with contract manufacturers during manufacturing phases to procure custom electronics, addressing and mitigating any necessary design changes along the way., • Validate the performance of custom electronics with lab testing. Document any issues uncovered during testing., • Maintain documentation expected at milestone events during the entire design cycle (theory of operations, manufacturing documentation, validation testing results, etc.), • Integrate hardware into the complete system by working closely with mechanical, firmware, and FPGA engineers. Required Skills and Experience: • Bachelor of Science (BS) in Electrical Engineering or Computer Engineering (EE or CE) from an accredited university., • BS in EE or CE and 6+ years of experience or MS EE or CE with 4+ years of experience., • Proven experience designing PCBs from schematic capture, layout design, and review., • Experience with at least one ECAD suite (Altium, OrCAD, Allegro, CircuitMaker, or others) Altium is strongly preferred., • Familiarity with PCB design best practices related to Signal Integrity, Power Integrity, and EMI/EMC compliance., • Strong foundation in PCB design related to DFM, DFT, and DFA best practices., • Strong electrical engineering fundamentals in Analog, Power, and Digital Electronics., • Advanced experience with voltage regulators, LDO, and switch mode power supplies (SMPS)., • Experience with analog electronics design (op-amps, TIAs, filters, etc.), • Experience with digital electronics design (Logic Gates, Flip Flops, Microcontrollers, RAM, ROM, Flash, etc.), • Advanced knowledge of simulation tools such as SPICE., • Strong experience with low to medium-speed digital interfaces and protocols (I2C, CAN, UART, SPI, etc.)\, • Hands-on experience with board bring-up, debugging, testing, and integration with lab instruments such as: DMMs, Oscilloscopes, Logic Analyzers, and Spectrum Analyzers., • Able to code C, C++, MATLAB/Octave, or Python., • Working knowledge of Verilog is a huge plus., • Able to lift weights up to 50lbs (occasionally)., • Excellent problem-solving and analytical skills., • Excellent written and verbal communication skills., • Detail-oriented. Additional Preferred Skills: • Master of Science (MS) degree in Electrical Engineering or Computer Engineering (EE or ECE)., • Experience designing electronics with complex computing devices such as FPGAs, MCUs, CPUs, DSPs, etc., • Experience working with optoelectronics., • Experience with high-speed serial protocols (USB, PCIe, Ethernet, etc.), • Experience with RF analog, digital, and mixed-signal electronics., • Experience designing systems to meet compliance and certification requirements (e.g., CE/FCC)., • Experience integrating custom ASICs into designs., • FPGA/SoC/MCU lab validation with lab equipment., • Experience writing low-level firmware (C, Verilog, VHDL, etc.), • Experience with manual board prototyping/refurbing using essential equipment like soldering irons and hot air guns. Disclaimers: AlphaStaff, Inc. and the Client are equal employment opportunity employers and do not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws.

Job Description About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: The Director of Finance plays an integral role in helping MCU achieve its organizational objectives and meet stringent regulatory requirements in the areas of interest rate risk and liquidity management. This position plays a leadership role ensuring a high performing team that is continually maximizing efficiency with a positive impact on the financial health of the credit union while providing excellent service to its stakeholders. Responsibilities: Specific duties include, but are not limited to, the following: Strategy, Planning and Management: • Serves as finance subject matter expert and cross-functionally supports projects and programs., • Studies long-range economic trends and projects company prospects for future growth in overall income, liquidity, net worth and market share., • Provides insight and recommendations to both short-term and long-term growth plans, and helps establish yearly financial objectives that align with the credit union’s goals., • Oversees the credit union’s ALM program ensuring a safe and sound framework that operates well within board approved risk levels and regulatory expectations. Ensure that the credit union’s balance sheet is positioned to address any potential market related interest rate and liquidity risks., • Develop and implement strategies to optimize the credit union’s ALM framework, effectively managing interest rate risk, liquidity risk, and funding needs while driving opportunities for growth and revenue enhancement., • Lead the development and execution of stress testing scenarios to assess the credit union’s resilience to adverse economic conditions and regulatory requirements., • Oversee the credit union’s investment portfolio, implement strategies that optimize liquidity and returns under the guidance of ALCO., • Oversee the credit union’s secondary marketing program, including loan participation purchases and sales. Oversee the portfolio of loan purchases monitoring for performance., • Oversee pricing strategies for loan and deposit products. Analyze market trends, interest rates and competitor offerings to determine competitive and profitable pricing structures., • Serve as the primary liaison for advisory firms engaged by MCU in support of ALM and Investment strategies., • Oversee the monthly, quarterly, and annual forecasting process to ensure both the timeliness and accuracy of reporting., • Serve as the subject matter expert on all planning and budgeting software tools used by the department (ProfitStars, Deposits360, Liquidity360, Deposit Dynamics pricing model, nCino loan analytics), • Must be adept at developing ad hoc complex models in Excel when third party models cannot be used., • Review and ensure application of appropriate internal controls, compliance and financial procedures., • Monitor key financial metrics and performance indicators, analyzing trends and identifying areas for improvement or risk mitigation., • Collaborate with the Accounting team during the monthly close process by providing monthly margin analysis, rate volume analysis, ensuring reported results are fairly and accurately reported. Requirements: • Bachelor's degree in Finance, Accounting, or a related field; MBA or CPA preferred., • 10+ years of progressive experience in finance, with a minimum of 5 years in a finance leadership position at a similarly sized bank or credit union., • In-depth knowledge of asset liability management principles, planning systems, and stress testing methodologies., • Strong understanding of bank accounting concepts and GAAP, with the ability to interpret and apply regulatory guidelines effectively., • Excellent analytical skills and attention to detail, with the ability to analyze complex financial data and draw actionable insights., • Proven leadership abilities, with experience managing teams and driving results in a collaborative environment., • Exceptional communication and interpersonal skills, with the ability to articulate financial concepts to diverse audiences and influence decision-making processes., • Strategic mindset and forward-thinking approach, with the ability to anticipate challenges and develop proactive solutions., • Demonstrated success in planning, organizing, leading people and activities. Ability to motivate, direct and coach staff., • Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail., • Technologically proficient. Leadership Competencies:. • Proven ability to manage change, • Capacity to take calculated risks and innovate, • Experience in setting vision and strategy, • Lead by example and encourage team in developing adaptability, • Successful in communicating effectively, • Prioritizes developing others, • Thinking that values diversity and difference, • Proven ability to build and maintain relationships at all levels of the organization, • Skilled at managing effective teams and work groups that default to action, are accountable, and take ownership of work Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. Why You’ll Love Working Here: The pay range for this position is between $158,000-278,010 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Job Description About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: The Manager, Business Analysist leads the Business Analysis function within IT Operations and is responsible for guiding a team of analysts with a service focused mentality. This role ensures that business analysis practices across IT are consistent, strategic, value‑driven, and aligned with MCU’s IT governance, SDLC, PMO processes, and architectural standards. The Supervisor provides leadership, mentorship, and performance oversight to Business Analysts, while also serving as a senior partner to business units, PMO, and technical teams. This role blends strong analytical expertise with people leadership, helping shape solution strategies, raising analysis maturity, and ensuring successful delivery of initiatives that enhance member experience, improve operational efficiency, and reduce risk. Responsibilities: Specific duties include, but are not limited to, the following: • Lead, coach, mentor, and develop Business Analysts at all levels, providing ongoing feedback, training, and performance evaluations., • Establish and maintain standards for requirements quality, documentation, analysis techniques, and delivery practices., • Fosters strong relationships with lines of business to align organizational goals with technology solutions., • Oversee team workload, prioritization, and capacity planning across multiple concurrent initiatives., • Drive a culture of ownership, alignment, collaboration, and continuous improvement within the BA team., • Recruit, onboard, and develop talent in partnership with HR., • Partner with PMO, IT leadership, and business units to align analysis priorities with organizational strategy., • Lead complex discovery efforts across multiple business units, identifying operational needs, regulatory considerations, workflow friction points, and improvement opportunities., • Support project intake, scoping, estimation, and prioritization by evaluating business needs, complexity, and resource demands., • Influence solution strategies by advising on business impacts, risks, dependencies, feasibility, and long‑term considerations., • Oversee delivery of high‑quality business requirements, functional specifications, user stories, process models, and documentation for IT initiatives., • Ensure BA deliverables support IT standards, SDLC methodology, PMO governance, and security/change‑management requirements., • Provide senior‑level guidance for major discoveries, future‑state design, business case development, and cross‑functional analysis., • Support and review UAT strategy, test preparation, and validation to ensure solution completeness and accuracy., • Address delivery risks, ambiguity, scope challenges, and stakeholder misalignment early and effectively., • Drive continuous improvement of BA frameworks, templates, playbooks, and tools., • Promote consistency in analysis practices and documentation quality across all projects., • Lead or support process‑improvement initiatives across IT and business units., • Engage cross‑functional partners to enhance workflows, reduce bottlenecks, and measure operational outcomes., • Build strong relationships across departments, technical teams, and vendors to strengthen collaboration and alignment., • Serve as a senior advisor to business owners on requirements, risk, solution impacts, and readiness considerations., • Communicate effectively with executive and non‑technical audiences regarding scope, decisions, impacts, and recommendations. Requirements: • Bachelor’s degree required., • 5+ years of Business Analyst experience, with increasing scope and complexity., • 2–3+ years of experience supervising or leading Business Analysts or similar technical/business roles., • Strong understanding of IT operations, SDLC processes, PMO methodologies, and enterprise systems., • Experience with enterprise‑scale or multi‑system technology initiatives., • Proficiency with Office 365, SQL, Symitar, and the Jack Henry product suite preferred., • Advanced skills in requirements elicitation, business process modeling, and solution analysis., • Excellent analytical, problem‑solving, and critical‑thinking capabilities., • Strong verbal and written communication with an ability to distill complex concepts., • Demonstrated ability to manage multiple priorities in a high‑volume environment., • Ability to influence across departments and collaborate with senior leadership., • Leads with integrity, accountability, and clarity., • Effective in coaching, developing, and empowering others., • Skilled at managing change and driving continuous improvement., • Strategic thinker with the ability to set vision and direction for the BA function., • Builds high‑trust relationships and fosters teamwork and inclusion., • Takes calculated risks, encourages innovation, and promotes action‑oriented decision‑making. Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. Why You’ll Love Working Here: The pay range for this position is between $106,300-180,090 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Job Description About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Specific duties include, but are not limited to, the following: • Assist Branch Manager in hiring, assessing, coaching and developing high performing branch teams to ensure consistency and uniformity in providing excellent member service, achieving sales goals, and ensuring an operationally and regulatory compliant branch at each given location., • Create and ensure an ongoing sales through service culture. Ensure branch staff possess and utilize sales, service, and cross-sell skills to achieve individual and team sales goals., • Assist in the creation, implementation, and achievement of the branch business plans to meet objectives set by management. Assist in developing and implementing strategies to meet sales and service goals while maintaining a safe and sound operation in each location., • Implement and monitor sales and cross-selling programs to continue to improve products per member while ensuring members are advised of the best products and services to best fit their financial needs., • Ensure premier member service standards are being met within the branch at all times., • Responsible for branch scheduling to ensure proper resources are allocated to functions necessary to ensure an effective and efficient flow of member traffic., • Responsible for an effective and efficient operation within the branch, including vault oversight, cash levels, security of negotiable instruments, teller drawers and limits, member documentation, etc., • Ensure operations within the branch are consistently applied within policy/procedure as well as rules and regulations; maintain a clean, safe and sound operation within the branch., • Conduct required in-branch audits weekly and monthly to ensure compliance with policies/procedures and rules and regulations., • Respond timely to audits with effective action plans to ensure ongoing safety and soundness., • Ensure dual control is implemented and followed at all times; manage overall cash position for the branch while limiting excess cash and overall expense., • Comply with BSA and SAR requirements and ensure branch staff do the same., • Ensure proper disclosures, marketing materials, etc. are readily available for staff to utilize., • Review and analyze branch reports and activities, including income generation, production goals and results, expense items, audits, etc. in order to successfully meet / exceed branch requirements, goals and objectives. Utilize tools and reports to analyze, identify and strategically address member trends within the branch., • Actively spend quality time within your staff for ongoing coaching and development of branch staff; drive sales and service activities such as branch sales strategy meetings, business development and community events, ongoing branch meetings, etc., • Assist in the management and oversight of staffing and administrative functions of your branch including succession plans, career plans, performance reviews, coaching and counseling documentation, promotions, and all human resources decisions for the branch. Ensure timely execution of all required documentation., • Recommend changes to management help improve the overall branch operation and member service., • Assist staff with member escalations., • Travel and work at other branch locations as required., • Other duties as assigned. Requirements • Minimum 2-3 years’ experience in a retail leadership role, • Minimum 5 years’ experience branch banking required, • Proven results in sales, service and operations including meeting or exceeding set objectives, • Excellent verbal and written communication skills, • Excellent organizational skills, • Must be able to work under pressure and be available to work flexible hours, including weekends Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. Why You’ll Love Working Here: The pay range for this position is between $66,300-75,330 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

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Job Description About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: Answer incoming service calls ensuring first-call resolution; perform member inquiries and transactions while providing the highest quality member experience. Operate within a high volume call environment to perform a basic transactional and/or support duties with a high degree of accuracy and in accordance with MCU policies and procedures. Responsibilities: Specific duties include, but are not limited to, the following: • Ensure excellent member service; every call, every time, • Answer inbound member requests via member call-ins; queue assignment based on knowledge, skills and abilities., • Perform more complex member transactions and inquiries (releasing check holds, debit and credit card inquiries/disputes, address and phone change, answering loan documentation inquiries, account research, payment requests, account resolution inquiries, online banking requests, fee refund requests, etc.), • Perform outbound calls as needed (member call back queue, as requested for follow-up, may follow-up on member referrals, etc.), • Properly log and track all incoming calls and member contact; ensure wrap up codes properly correspond to member requests., • May document more complicated service transactions required by separation of duties to be performed by a partner department (i.e. MAS or ACH processing). Ensure proper documentation and routing of the request., • Meet/exceed set Contact Center metrics and service goals (i.e. call quality, average talk time, hold time, member wait time, productivity requirements, etc.), • Maintain comprehensive knowledge of MCU products and services., • Maintain comprehensive knowledge of credit union policies and procedures as well as applicable rules and regulations and how they apply to MCUs Contact Center environment., • Cross-sell additional products and services to best fit member need(s)., • Cross-train more complex servicing transactions and service such as online banking requests and troubleshooting, member email, existing and pending loan questions, etc., • May train new MSRs for basic transactions and inbound service calls., • Back up other queues as necessary (general queue and queues less complex, when call volume dictates)., • May help answer member emails or chats, as necessary, • Adhere to all regulatory compliance training inclusive of BSA/AML/OFAC and overall BSA/AML/OFAC compliance, • Perform other duties as required Requirements: • 1-2 years’ Call Center experience, • Retail banking experience is a plus, • Availability to work overtime and Saturdays as required, • Ability to work onsite for the first 6 months, then a hybrid model is implemented. Competencies: • Proficiency in Microsoft Office Suite, • Excellent member service skills, • Strong research and problem-solving skills, • Excellent interpersonal, oral and written communication skills, • Ability to multi-task; good time management skills, • Highly ethical Why you’ll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. Why You’ll Love Working Here: The pay range for this position is between $17- $35.04/hr. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for an attendance bonus, 401(k) with an 8% employer contribution per pay period, and overtime eligibility. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Job Description About MCU At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: The Loan Servicing Generalist I position handles all post-closing issues that may arise. This position requires some knowledge of consumer loan servicing. Loan Servicing Generalist I perform the functions associated with maintaining consumer loan accounts including, but not limited to: the onboarding of consumer loans through the consumer loan payoff, and everything in between. As many of these processes are vital to the financial relationship with MCU members, accuracy, prompt problem resolution, empathy, and clear communication are critical to help our members meet their financial goals to achieve their dreams. Responsibilities: • Act as the key point of contact for all matters regarding the servicing of consumer loans, including but not limited to payments and transaction history, payoff requests, verifications, documentation, collateral perfection, member complaints, ancillary products., • Assist members and colleagues with loan servicing requests in accordance with established expectations and SLAs, including but not limited to:, • Balance/payment/amortization inquiries, • Member complaints, • Payoff requests or loan verification requests, • GAP/Mechanical Breakdown Protection/Credit Life/Credit Disability questions or claims, • Collateral and lien release and perfection, • Provide members, internal/external customers, and 3rd party vendors including car dealerships and insurance companies with quality customer service in a courteous and professional manner., • Prepare consumer payoff letters., • Participate in special projects as assigned., • Assist members in call queue as required, • Adhere to all regulatory compliance training inclusive of BSA/AML/OFAC and overall BSA/AML/OFAC compliance, • Perform light typing and other clerical duties as required., • Overtime as required., • Perform other duties as required, • Travel as required Requirements: • High school diploma or GED equivalent is required, Associate’s Degree preferred., • 1-3 years Consumer Loan Servicing Experience is required including vehicle loans, • Proficient in Microsoft Office., • Exceptional organizational and analytical skills., • Strong verbal and written communication skills., • Ability to prioritize and multi-task. Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. Why You’ll Love Working Here: The pay range for this position is between $17.80- $39.23/hr. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for an attendance bonus, 401(k) with an 8% employer contribution per pay period, and overtime eligibility. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Job Description About MCU At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: The Member Service Representative is responsible to provide excellent service to members by exploring member needs and explaining products and services with the ability to serve a member with any request, including new accounts needs, maintenance on accounts, loan applications and/or teller transactions. Through needs based assessment provide and offer additional products and services while creating a premier member experience. Operate within a high volume branch environment to perform a range of duties. Support members with anything from simple servicing requests to more complex requests that require critical thinking and decision-making skills with a high degree of accuracy and in accordance within MCU policies and procedures. The Member Service Representative will work collaboratively with your branch management team and teammates to deliver outstanding outcomes for every member’s interaction. The Member Service Representative must have an understanding of MCU products and services and can respond to a range of member issues or inquiries in a friendly, courteous, and cooperative manner. The Member Service Representative is expected to work well with others and maintain courteous and professional communications with teammates, members and be open to coaching and guidance. Responsibilities: Specific duties include, but are not limited to, the following: • Ensure excellent member service; every member, every transaction, every time., • Conduct member interviews to uncover the needs of members to better help improve their overall financial situation., • Process the opening and overall onboarding of new members., • Perform account maintenance, changes, servicing, etc. on existing accounts., • Ensure proper documentation and signatures are obtained for all member interactions to stay in compliance with rules and regulations as well as MCU policy and procedures., • Process loan applications, collecting all necessary documentation and adhering to underwriting requirements to prepare for loan booking., • Ensure fully complete loan applications for those loans that will be underwritten by centralized underwriting; ensure all data is properly documented the first time for the most efficient experience., • Cross-sell additional products and services to best-fit member need(s)., • Effectively manage new account and loan pipeline with proper follow-up for members in order to close effectively and efficiently., • Meet / exceed sales goals for all key metrics of branch growth including but not exclusively new members, new checking accounts, and new loan bookings., • Demonstrate professionalism and empathy during member interactions., • Assist branch team members in driving referrals for new accounts and loans., • May perform outbound calls including service lists, lead lists, referral follow-up, etc. in order to meet / exceed sales and service goals., • May be assigned online loan applications to complete; follow up with the members and ensure an effective and efficient closing., • Maintain comprehensive knowledge of MCU products and services., • Maintain comprehensive knowledge of credit union policies and procedures as well as applicable rules and regulations and how they apply to MCUs environment., • Back up teller line as needed., • Assist in management of lobby member flow to ensure members move through the branch environment in the most efficient and effective manner., • Participate in the opening and closing of the branch, • Adhere to all regulatory compliance training inclusive of BSA/AML/OFAC and overall BSA/AML/OFAC compliance, • Assist with community engagement outreach programs, • Maintain the highest level of confidentiality and discretion of member’s and their financial information, • Perform other duties as required, • Travel as required, • Perform other duties as requested and special projects as assigned., • Member service skills, • Research and problem-solving skills, • Ability to multi-task; good time management skills Requirements: • Retail banking experience is a plus, • High school diploma or the equivalent required., • Previous branch experience preferred, including sales and service, • Availability to work overtime and Saturdays as required, • Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail., • Interpersonal, oral and written communication skills, • Highly ethical., • Proficiency in Microsoft Office Suite, • Technologically proficient. Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. Why You’ll Love Working Here: The pay range for this position is between $17- $33.13/hr. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for an attendance bonus, 401(k) with an 8% employer contribution per pay period, and overtime eligibility. Benefits for this position include flexible paid time off and 11 paid holidays annually. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Job Description About MCU At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: The Member Service Representative is responsible to provide excellent service to members by exploring member needs and explaining products and services with the ability to serve a member with any request, including new accounts needs, maintenance on accounts, loan applications and/or teller transactions. Through needs based assessment provide and offer additional products and services while creating a premier member experience. Operate within a high volume branch environment to perform a range of duties. Support members with anything from simple servicing requests to more complex requests that require critical thinking and decision-making skills with a high degree of accuracy and in accordance within MCU policies and procedures. The Member Service Representative will work collaboratively with your branch management team and teammates to deliver outstanding outcomes for every member’s interaction. The Member Service Representative must have an understanding of MCU products and services and can respond to a range of member issues or inquiries in a friendly, courteous, and cooperative manner. The Member Service Representative is expected to work well with others and maintain courteous and professional communications with teammates, members and be open to coaching and guidance. Responsibilities: Specific duties include, but are not limited to, the following: • Ensure excellent member service; every member, every transaction, every time., • Conduct member interviews to uncover the needs of members to better help improve their overall financial situation., • Process the opening and overall onboarding of new members., • Perform account maintenance, changes, servicing, etc. on existing accounts., • Ensure proper documentation and signatures are obtained for all member interactions to stay in compliance with rules and regulations as well as MCU policy and procedures., • Process loan applications, collecting all necessary documentation and adhering to underwriting requirements to prepare for loan booking., • Ensure fully complete loan applications for those loans that will be underwritten by centralized underwriting; ensure all data is properly documented the first time for the most efficient experience., • Cross-sell additional products and services to best-fit member need(s)., • Effectively manage new account and loan pipeline with proper follow-up for members in order to close effectively and efficiently., • Meet / exceed sales goals for all key metrics of branch growth including but not exclusively new members, new checking accounts, and new loan bookings., • Demonstrate professionalism and empathy during member interactions., • Assist branch team members in driving referrals for new accounts and loans., • May perform outbound calls including service lists, lead lists, referral follow-up, etc. in order to meet / exceed sales and service goals., • May be assigned online loan applications to complete; follow up with the members and ensure an effective and efficient closing., • Maintain comprehensive knowledge of MCU products and services., • Maintain comprehensive knowledge of credit union policies and procedures as well as applicable rules and regulations and how they apply to MCUs environment., • Back up teller line as needed., • Assist in management of lobby member flow to ensure members move through the branch environment in the most efficient and effective manner., • Participate in the opening and closing of the branch, • Adhere to all regulatory compliance training inclusive of BSA/AML/OFAC and overall BSA/AML/OFAC compliance, • Assist with community engagement outreach programs, • Maintain the highest level of confidentiality and discretion of member’s and their financial information, • Perform other duties as required, • Travel as required, • Perform other duties as requested and special projects as assigned., • Member service skills, • Research and problem-solving skills, • Ability to multi-task; good time management skills Requirements: • Retail banking experience is a plus, • High school diploma or the equivalent required., • Previous branch experience preferred, including sales and service, • Availability to work overtime and Saturdays as required, • Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail., • Interpersonal, oral and written communication skills, • Highly ethical., • Proficiency in Microsoft Office Suite, • Technologically proficient Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. Why You’ll Love Working Here: The pay range for this position is between $17- $33.13/hr. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for an attendance bonus, 401(k) with an 8% employer contribution per pay period, and overtime eligibility. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Job Description About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: The Compensation & Benefits Analyst supports the delivery and administration of U.S. benefits programs and compensation initiatives. This role partners with HR leadership, HR Business Partners, Talent Acquisition and business leaders to ensure competitive compensation practices, effective benefits delivery and a high standard of data accuracy and reporting integrity. The position requires strong analytical skills, advanced Excel capabilities and the ability to manage multiple vendor relationships and compensation analytics projects. Specific duties include, but are not limited to, the following: Benefits Administration • Deliver U.S. benefits programs end-to-end, ensuring efficient administration and a positive employee experience by coordinating benefit programs including: medical, dental, vision, life insurance, short and long-term disability or any qualified leave, 401(k), & 457(b) retirement plans., • Participate and present at new hire orientation as well as supporting new hire enrollments related to benefits., • Responsible for annual firm wide open enrollment process as well as the annual Health Fair, • Process and administer all leave of absence requests and disability paperwork: medical, disability and FMLA, etc. Support managers and employees through process to ensure adherence to policies and laws while supporting the continuous function of business needs., • Effectively interprets FMLA and ADA implications as they relate to leaves of absences/disabilities., • Main point of contact for all vendors; serve as a liaison between employees and benefit providers, mediating claims issues and escalating concerns when appropriate., • Enroll employees as need as well as ongoingly process any life events., • Maintain benefits-related data and tables within HR systems and databases., • Review and negotiate vendor contracts in partnership with HR leadership and Legal., • Ensure accurate reporting, documentation and compliance with benefits program requirements., • Ensure the accuracy of all benefits enrollments in the HRIS to provide vendors with accurate eligibility information., • Coordinate with the HRIS Analyst and escalate data integrity concerns to senior management as needed. Compensation Administration • Execution and administration of compensation programs (incentive and bonus plans, benchmarking activities, salary survey management, annual merit process, etc.), • Support the design, implementation and ongoing administration of U.S. based salary structures and corresponding job architecture and relevant pay practices., • Support annual compensation planning processes as by conducting compensation modeling and scenario analysis for incentive programs and structural pay changes., • Conduct pay equity and internal alignment analyses and identify trends and recommendations., • Conduct market pricing and compensation benchmarking using survey data and external sources including the ability to complete market data and ad hoc surveys., • Participate in job evaluations and job leveling initiatives., • Partner with HR Business Partners, Talent Acquisition, and business leaders to provide compensation guidance for new hires, promotions, transfers and off-cycle adjustments., • Ensure data accuracy by validating inputs, reconciling discrepancies and maintaining reporting integrity across systems., • Develop and maintain compensation dashboards, reports and workforce analytics., • Maintain job descriptions, including pricing new roles and updating documentation for compliance and organizational changes. Requirements: • Bachelor’s degree in Human Resources, Business Administration/Management required., • 3+ years’ experience in compensation and benefits administration., • SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) certified credential preferred. CCP or CBP preferred or in process of obtaining., • Extensive knowledge of employee benefits and applicable laws., • Excellent written and verbal communication skills., • Excellent organizational and time management skills., • Proficient with Microsoft Office Suite or similar software., • Ability to perform in a high-volume environment, meet deadlines while maintaining exceptional attention to detail., • Technologically highly-proficient. Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. Why You’ll Love Working Here: The pay range for this position is between $71,600 - $116,550 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: The purpose of IT Operations Analyst is to support the strategic, technology product roadmap through integration of the Core Banking platform and other ancillary systems. The IT Operations Analyst performs core system support functions, project manages implementations and executes maintenance of Core Banking system and all ancillary systems through software release management. Additional responsibilities include software/hardware support and maintaining documentation. Responsibilities: Specific duties include, but are not limited to, the following: • Support the day-to-day functions of core banking processes and ancillary applications through core system configuration, production change request, and support of critical banking processes., • Documents procedures and resource documentation, and records system changes for troubleshooting and auditing., • Support the development of new products and/or processes on core banking system platforms by providing subject matter expertise on platform specifications and requirements., • Analyze and deploy process automation with OpCon job scheduler., • Core banking system release management, AIX patch management, service pack deployment, system backups, DR system recovery, VIOS updates, HMC updates, TLV updates and daily routine maintenance., • Coordinate the testing and communications of system updates to core banking system, interfaces, and key ancillary systems, • Provides 1st and 2nd level technical support and responds to incidents as appropriate., • Provide escalated level helpdesk support meeting KPI's for resolution by acquiring, evaluating, resolving, and communicating root cause for helpdesk intake., • Maintain, communicate, and champion repeatable methodology including a set of standard principles and procedures for managing projects and change., • Responsible for configurations, modifications, productionizing transmission of Secure FTP processing and all Windows operating system environments, • Perform network troubleshooting in a timely manner to isolate and diagnose common network problems., • Monitor server performance and troubleshoot server issues, • Function as a liaison for MCU with technology vendors when troubleshooting system issues., • Monitor all integrated core systems connections included but not limited to online banking, integrated voice response (IVR), and SymXchange connections., • Monitor status of all automated jobs in OpCon and take appropriate action to resolve any errors that may occur., • Support and enforce system security practices and compliance with data privacy and regulatory requirements., • Ensure 24x7x365 availability for business applications through participation in the on-call rotation., • Required to work in shifts as needed., • Perform other related duties as requested and special projects as assigned. Requirements: • College Degree or Certificate in Computer Science or related technical field required., • Minimum 3-5 years' experience as a Systems Analyst preferably in the financial industry., • Working knowledge of AIX., • Knowledge of JHA products or equivalent, • Experience with core banking processing platforms like Symitar, • Experience administering and maintaining IBM P Series and VIOS, • Up to date experience with Windows, secure FTP processing and TCP/IP networking, • Strong knowledge of PCs., • Excellent analytical, communication and interpersonal skills., • 2+ years of experience in the financial services industry with a thorough knowledge of financial principles, front and back office processing and financial institution regulations., • Experience with core banking processing platforms like Symitar, • Experience with Opcon job scheduler, • Strong working knowledge of Microsoft Office Suite (including Excel, Access, PowerPoint, Project, SharePoint), • Highly ethical., • Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail. Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you'll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. Why You'll Love Working Here: The pay range for this position is between $62,800-100,800 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.