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  • Vice President of IT
    Vice President of IT
    hace 8 horas
    $175000–$195000 anual
    Jornada completa
    Moonachie

    Reports to: Chief Development Officer With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Our vision is to reestablish the neighborhood bakery café as the heart of the community around the world. Paris Baguette's mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone. If you are someone who has heart, wants to spread joy, nourish community and is ready to rise to the occasion, we are looking for you to join our growing team! WHAT WE ARE HUNGRY FOR The Vice President of IT will drive the strategic vision, implementation, and oversight of all technology systems. This role ensures that technology supports and advances the company's operational goals, growth initiatives, and guest experience, while maintaining the highest standards of data security and system performance. The VP of IT will oversee the implementation of robust cybersecurity frameworks, and ensure compliance with industry best practices, while managing network systems to guarantee reliability, and protection of company and customer data. KNOWLEDGE AND RESPONSIBILITIES • Oversee the planning, execution, and successful placement of all new technology systems, including POS, back-office, digital ordering, and other QSR technologies while ensuring integration and minimal disruption to operations., • Build and maintain strong relationships with technology vendors, service providers, and strategic partners. Negotiate contracts, manage performance, and ensure vendors deliver solutions that align with business needs and budget., • Collaborate with cross-functional leaders to align technology initiatives with business objectives., • Develop and execute IT roadmaps that support company growth, operational efficiency, and innovation., • Identify emerging technologies and trends relevant to the QSR and bakery café industry., • Evaluate and initiate new solutions that enhance the guest experience, drive operational excellence, and create competitive advantage., • Provide leadership and oversight for the performance, security, and maintenance of all IT systems and ensure high system availability and data integrity., • Oversee the development and implementation of data policies. Ensure secure, compliant, and effective data collection, storage, analysis, and reporting to support informed decision-making within the organization., • Implement and oversee cybersecurity, manage network systems, and ensure compliance, • Other duties may be assigned WHAT YOU NEED TO HAVE • Ideal for a strong Director ready to take the next step in their career. This role offers an excellent opportunity for a proven leader to expand their impact and grow within a dynamic, fast-paced organization., • Bachelor's degree in information technology, Computer Science or equivalent work experience., • Progressive leadership experience in a fast paced and rapidly growing retail environment., • Proven experience leading large-scale systems implementations and managing vendor partnerships., • Strong knowledge of POS systems, digital ordering, loyalty platforms, and back-office systems., • Excellent strategic thinking, problem-solving, and communication skills., • Demonstrated ability to lead and develop high-performing IT teams., • Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring, motivating & developing team members., • Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment., • Feedback is a gift! Ability to provide constructive feedback and recognition to every member of the organization, to ensure we have an open and transparent culture of high-performance standards., • High emotional intelligence with the ability to work with, and manage diverse teams by being highly empathetic, intuitive, self-motivated, and driven., • Teams Win! Must be a team player who fosters a collaborative and engaged teamwork environment., • Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette's Mission, Vision, Brand Values and Culture. SWEET BENEFITS • Competitive compensation, • Free Cake for your Birthday, • Medical, Dental, Vision benefits, • 401K Retirement Plan, • Paid time off, paid Holidays, • High Performance Culture We run background checks on all

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  • Finance Business Partner
    Finance Business Partner
    hace 18 minutos
    Jornada completa
    New York

    WHY WORK AT JOE & THE JUICE JOE & THE JUICE is a people centric food and beverage company built around culture, not just juice, sandwiches, coffee, and much more. When joining us, you step into a high energy community where the music is loud, the bar is your stage, and your personality matters as much as your skills. We believe in four simple virtues that shape everything we do: • Positive Attitude, • Inclusion, • Social Ties, • Growth For us, this means that when you choose a cup half-full mindset and welcome people form every background, build real friendships across the bar by creating great guest experiences, and use every shift as a chance to learn something new, you become more than just a juicer; like us, you continue to search and mind purpose and meaning in what you do. From your first day, you'll be part of an international network of juicers who support each other, celebrate wins together, and push each other to grow. You will learn by doing, move through a clear Moneyball career path, and be part of a company where most leaders have earned their stripes behind the bar (fun fact: over 75% of our employees started as Juicers!). If you love fast paced service, music, people, and the idea of turning a job into a lifestyle, JOE can become a place to build skills, friendships, and a career that can take you across cities, countries, and roles. JOB SUMMARY The Business Partner will collaborate closely with the Finance Director to ensure alignment of the company's global strategy with regional business units in US and translate the global strategy into actionable plans for the respective region by building strong relationships with regional business unit leaders, becoming a trusted advisor and strategic partner. We are growing quickly and have a fun and energetic in office culture. This role will be in person 5 days a week. It is based in New York and operates out of our office in Soho. KEY RESPONSIBILITIES • Establish and lead regular US Business Reviews to track performance and drive accountability, • Partner closely with the Finance Director to develop budgets, provide ongoing follow-up, and support decision-making, • Own updates to regional seasonality assumptions through the start-of-month process, • Provide clear financial insight and guidance to business leaders to enable informed, data-driven decisions, • Lead the development and follow-up of business cases in partnership with the Finance Director, • Analyze financial and operational data to identify trends, risks, and opportunities, • Oversee and support operational budgeting, forecasting, and financial planning to ensure alignment with company objectives, • Connect operational budgeting and forecasting with FP&A processes and external financial reporting, • Develop and maintain financial models, tools, and frameworks to enhance business decision-making, • Drive continuous improvement initiatives to optimize performance and mitigate financial risk, • Collaborate cross-functionally with Accounting, Supply Chain, IT, Legal, and People teams to achieve business goals, • Conduct US competitor and peer analysis, including pricing benchmarks, • Drive, monitor, and optimize key performance indicators (KPIs), • Deliver ad hoc financial analysis and insights to support strategic initiatives KEY REQUIREMENTS • 2–5 years of experience in FP&A, financial analysis, or business partnering, ideally supporting Operations, • Hands-on experience with budgeting, forecasting, and variance analysis, • Working knowledge of headcount, labor cost, and expense modeling, • Strong analytical skills with the ability to turn data into clear, practical insights, • Proficiency in Excel or Google Sheets; comfort working with financial systems and reports, • Basic understanding of KPIs, unit economics, and performance tracking, • Ability to partner with non-finance stakeholders and communicate financial concepts clearly, • Organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment, • Collaborative mindset and willingness to learn in a cross-functional setting, • Pay Transparency: Starting at $110,000 THE BENEFITS We offer a benefits package that includes: • 401k, • Medical, dental & vision insurance, • Paid parental leave as well as vacation, • Get your daily Joe fix for less — our Employee Meal Program gives employees exclusive discounts on all Joe & The Juice products, • Our monthly social calendar is packed with great activities such as running club, Friday Lunch. Friday bars Joe & the Juice is proud to be an equal opportunity employer. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome all qualified applicants — no matter your race, gender, age, religion, sexual orientation, or background. NOTICE OF NON-DISCRIMINATION POLICY ] ABOUT JOE & THE JUICE Joe & the Juice is a healthy fast casual concept founded in Copenhagen in 2002; since then, we have grown to more than 450 locations across 20 countries and employing more than 4,500 people worldwide. From day one, our ambition has been to prove that there should be no trade off between taste and health. We serve high quality, freshly prepared juices, shakes, coffee, and sandwiches in relaxed, contemporary concept cafés that combine convenience with distinct urban atmospheres. Joe & the Juice goes beyond products and towards the full experience around the bar, creating a consistent universe for guests and Juicers in all our locations. We invest heavily in internal development through our Moneyball career system and a culture where most leaders, including C-suite, VPs, and directors, have started behind the bar. We continue to evolve our people-centric and sustainability agenda that is part of our Nordic heritage and our commitment to a better future.

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  • Front Desk Receptionist
    Front Desk Receptionist
    hace 5 días
    $18–$20 por hora
    Jornada parcial
    Kew Gardens, Queens

    We are seeking a dynamic and friendly Front Desk Associate to be the welcoming face of our organization. MUST SPEAK SPANISH!! This vital role involves managing front desk operations, providing exceptional customer service, and supporting office management tasks to ensure a smooth and professional environment. The ideal candidate will be energetic, organized, and possess excellent communication skills, ready to handle multiple responsibilities with enthusiasm and precision. This paid position offers an exciting opportunity to develop your administrative and customer support skills in a fast-paced setting. Responsibilities • Greet visitors, clients, and staff warmly, creating a positive first impression for everyone entering the office., • Manage multi-line phone systems efficiently, directing calls accurately and professionally while maintaining excellent phone etiquette., • Handle incoming correspondence, emails, and inquiries promptly, providing accurate information or routing as needed., • Maintain organized filing systems, data entry records, and manage document proofreading to ensure accuracy and confidentiality., • Support office management tasks such as calendar management, appointment scheduling, and basic bookkeeping using QuickBooks or similar software., • Assist with clerical duties including photocopying, faxing, mailing, and managing office supplies inventory., • Provide customer support by addressing questions or concerns with professionalism and courtesy in person or over the phone., • Utilize computer literacy skills across Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace to complete daily tasks efficiently., • Coordinate with team members on administrative projects while demonstrating strong organizational skills and time management. Experience • Prior office experience or administrative support roles preferred; experience as a receptionist or personal assistant is a plus., • Demonstrated proficiency with computer skills including typing speed and accuracy; familiarity with Microsoft Office and Google Workspace required., • Experience handling multi-line phone systems and practicing excellent phone etiquette is highly desirable., • Bilingual abilities are a valuable asset for communicating effectively with diverse clients and team members., • Knowledge of office management procedures such as filing systems, data entry, proofreading, and calendar management enhances your effectiveness in this role., • Previous experience in customer service or clerical roles helps foster strong interpersonal skills necessary for success here., • Familiarity with medical or dental receptionist duties is beneficial but not required; willingness to learn is essential. Join us as a Front Desk Associate to be the friendly face that keeps our office running smoothly! Bring your organizational talents, positive attitude, and eagerness to support our team’s success — your energy makes all the difference!

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  • Commission-Based Dental Business Development Representative
    Commission-Based Dental Business Development Representative
    hace 11 días
    $3000–$5000 mensual
    Jornada parcial
    Bayside, Queens

    About Us We are a specialized dental laboratory focused on premium cosmetic restorations, including porcelain veneers, crowns, and digital smile design services. Our team utilizes high-end materials, advanced CAD/CAM workflows, and experienced technicians to deliver exceptional aesthetic outcomes for dental practices. We are expanding our network of cosmetic dentists and are seeking a motivated Business Development Representative to help introduce our services to qualified dental offices. Role Overview This is a commission-only independent contractor opportunity ideal for individuals with experience in dental sales, healthcare sales, medical device sales, practice consulting, or B2B relationship development. Your primary responsibility is to generate qualified appointments with cosmetic dentists and dental practice decision makers. Responsibilities • Contact cosmetic dental offices by phone, email, LinkedIn, and in-person visits, • Identify dentists and office managers involved in laboratory selection decisions, • Introduce our laboratory and digital workflow capabilities, • Generate interest in our veneer, crown, and smile design services, • Schedule qualified appointments between interested practices and our team, • Maintain records of outreach activities and appointment status, • Build relationships within the local dental community Ideal Candidate • Prior experience in dental, medical, healthcare, or B2B sales, • Strong communication and relationship-building skills, • Comfortable with cold outreach and networking, • Self-motivated and results-oriented, • Existing dental industry relationships are highly valued, • Independent contractor mindset Compensation Compensation is performance-based and tied directly to results. Examples include: • Qualified appointment bonuses, • Additional bonuses for completed introductory meetings, • Additional commissions for practices that become active customers Top performers can create recurring income by helping establish long-term dental accounts. What We Provide • Target list of cosmetic dental practices, • Marketing materials and service information, • Training on our workflow, materials, and capabilities, • Ongoing support during the appointment and onboarding process

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  • Project Administrator
    Project Administrator
    hace 13 días
    $75000–$85000 anual
    Jornada completa
    Long Island City, Queens

    NO RECRUITERS This is a full-time, on-site role located in Queens County, NY, for a Project Administrative Assistant. The role involves providing administrative support to project managers and team members, managing schedules, maintaining records, and ensuring efficient communication. Responsibilities include handling phone inquiries, maintaining project files, assisting in organizing meetings, and managing clerical tasks to ensure the smooth operation of the office and project processes Manage daily office operations, including front desk responsibilities and multi-line phone systems, ensuring a professional and welcoming environment Oversee schedule management for staff calendars, appointments, meetings, and events to optimize productivity. Strong knowledge of construction accounting cost-codes. Coordinate vendor management activities such as procurement, vendor compliance, cost coding vendor invoicing, and maintaining supplier relationships Handle bookkeeping tasks using Jonas Premier, Procore, tracking expenses, processing invoices, and reconciling multiple bank and credit card accounts. Assist with payroll processing by collecting timesheets and ensuring accurate data entry for employee compensation, knowledge of DFR's, reviewing timecards for accuracy using Connecteam Time Tracking management platform Organize filing systems—both digital and paper—to ensure easy access to documents and records related to medical office management or general administrative needs Requirements Stable work history and experience in project administration roles with strong clerical skills, preferably in a construction Hands-on experience with bookkeeping software such as Jonas Premier or comparable platforms Demonstrated ability to work independently and strong experience with construction teams Excellent communication skills—professional phone etiquette and clear interpersonal interactions are essential Strong organizational skills with the ability to multitask efficiently in a fast-paced environment Familiarity with vendor management practices and budgeting principles Your expertise will empower our team to excel while ensuring our office runs seamlessly every day. Background and references checks needed. Pay: $75,000 - $85,000 per year Depending on Experience and Education Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance

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  • Front Desk Dental Receptionist Front Desk Dental Receptionist
    Front Desk Dental Receptionist Front Desk Dental Receptionist
    hace 13 días
    $19 por hora
    Jornada parcial
    Union City

    Job Summary Only applicants with prior experience working as a front desk receptionist in a dental office will be considered DENTAL EXPERIENCE A MUST (must be fluent in English and Spanish). We are seeking a dedicated and organized Dental Receptionist to join our dental clinic team. The ideal candidate will play a crucial role in ensuring a smooth and efficient front office operation. This position requires excellent communication skills, attention to detail for a start up office. The Dental Receptionist will be the first point of contact for patients, providing exceptional service while managing administrative duties. Responsibilities • Greet patients warmly and manage the check-in and check-out process., • Schedule appointments and confirm patient visits using dental software such as Dentrix, • Maintain accurate patient records and documentation review., • Handle medical collections and insurance verification processes., • Answer phone calls, respond to inquiries, and provide information about services offered., • Collaborate with dental staff to ensure seamless patient flow throughout the clinic., • Utilize computerized systems for scheduling, patient management, and documentation. Skills • Proficient in Dentrix Ascend, • Familiarity with coding practices related to dental procedures is an asset., • Excellent interpersonal skills with the ability to communicate effectively with patients and staff., • Strong organizational skills and attention to detail are essential for managing multiple tasks efficiently. Join our team as a Dental Receptionist where your skills will contribute to providing excellent care to our patients while ensuring smooth operational flow within the practice. Job Types: Full-time, Part-time Application Question(s): • How many years of experience do you have working as a dental office front desk receptionist? (Please note: candidates with ZERO dental front desk experience will NOT be considered), • Which Dental software are you familiar with? (Please note: candidates with ZERO dental front desk experience will NOT be considered) Work Location: In person

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  • Chef de Cuisine - Wollman Rink
    Chef de Cuisine - Wollman Rink
    hace 16 días
    $8500–$9000 anual
    Jornada completa
    Manhattan, New York

    About us: From innovative menus and striking design to impeccable service and critical attention to detail, at Great Performances, we weave our mission into all we do. Serving New York City for over four decades Great Performances has evolved from a waitress staffing agency to the leading catering, events, and hospitality companies in the greater New York area. We provide food services in an array of celebrated New York City cultural institutions including Jazz at Lincoln Center, Brooklyn Museum, Brooklyn Academy of Music, Wave Hill, and The Apollo Theater. We are known for full-service catering and events, corporate workplace dining and amenity programs, and large-scale event and festival production. Great Performances is the nation’s first caterer to own and operate an organic farm, Katchkie Farm located in Kinderhook, NY. Progressive from the start, we consistently set the pace for industry best practices. We are seeking highly motivated and talented individuals to join our team and to support our vision, mission, and values through everything they do. If you share our passion and want to make a meaningful impact, we invite you to apply. Our Vision: Building Community to Better Our World Our Mission: Unleash Joy through Genuine Hospitality Our Core Values: Craftsmanship: developing new menus, designs, and moments to deliver engaging experiences to our clients and guests. People: creating fair access, opportunity, and advancement for everyone. Our employees are our greatest asset. Sustainability: upholding and elevating standards for sustainable behaviors that support our planet. Collaboration: aligning with our clients’, colleagues’, and community’s visions to execute a successful experience. Doing Good through Food: engaging in action around food access, health and wellness, education, and philanthropy. We are seeking a talented, organized, and experienced Chef de Cuisine to lead our kitchen operations at Wollman Rink and deliver exceptional culinary experiences. The ideal candidate is a strong leader who thrives in a fast-paced environment and is passionate about food quality, team development, and operational excellence. This role is responsible for overseeing kitchen staff, maintaining the highest food safety and quality standards, managing inventory and purchasing, and ensuring every dish is prepared and presented with excellence and consistency. Responsibilities Culinary Excellence & Kitchen Operations • Ensure the timely preparation, freshness, quality, and consistency of all dishes served., • Maintain high standards for food presentation, plating, and execution across all services., • Assist with menu development, recipe creation, and seasonal culinary initiatives., • Monitor kitchen operations to ensure efficiency, organization, and smooth daily service. Leadership & Team Development • Lead, motivate, and develop a high-performing kitchen team in a fast-paced environment., • Recruit, hire, train, coach, and mentor cooks, food preparation staff, and dishwashers., • Coordinate staff schedules, assignments, and daily workflow to meet operational needs., • Establish and maintain performance standards that promote accountability, consistency, and teamwork. Food Safety & Sanitation • Maintain strict compliance with all food safety, sanitation, and health department regulations., • Implement and enforce hygiene, cleanliness, and workplace safety procedures., • Monitor kitchen equipment and workspaces to ensure cleanliness, functionality, and operational efficiency. Inventory, Purchasing & Administrative Management • Manage inventory levels and oversee the ordering of food, supplies, and kitchen equipment., • Submit purchase orders and maintain accurate inventory and cost controls., • Purchase products from company-approved vendors while ensuring quality and budget expectations are met., • Support operational and financial goals through effective labor and resource management. Collaboration & Guest Experience • Partner closely with the General Manager and front-of-house leadership to ensure strong communication and seamless service execution., • Address guest or client concerns related to food quality and service in a professional and timely manner., • Continuously seek feedback to improve culinary offerings and the overall guest experience. Qualifications • Minimum of 2 years of restaurant management experience in a high-volume hospitality environment., • Strong culinary background with professional references required., • Knowledge of food safety, sanitation standards, and kitchen operations best practices., • Proficiency in Microsoft Office, including Microsoft Excel., • Strong leadership, coaching, and team development skills., • Excellent organizational, multitasking, and problem-solving abilities., • Ability to communicate and collaborate effectively with kitchen, service, and leadership teams., • Professional demeanor with a positive attitude and strong work ethic., • NYC Food Handler’s Certificate preferred. Location: Wollman Rink, 830 5th Avenue, New York, NY 10065 Position Type: Full-Time, On-Site Base salary: $85,000 – $90,000 year, based on experience Benefits: PTO, 401(k), medical, dental, and vision insurance, transit benefits, paid safe and sick leave, and an FSA (Flexible Spending Account). Must be able to provide valid documentation that you are legally eligible to work in the United States. Great Performance is an equal-opportunity employer. At Great Performances, we employ qualified individuals based solely on their ability, training, and experience. Great Performances does not discriminate against any employee or applicant for employment or promotion based on race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

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  • Call Center & Front Desk Representative (In-House, Medical Office)
    Call Center & Front Desk Representative (In-House, Medical Office)
    hace 1 mes
    Jornada completa
    Manhattan, New York

    Full job description Overview Call Center & Front Desk Representative – Boutique Ophthalmology Practice Be the first impression of excellence in eye care We are a high-end, patient-centered ophthalmology and refractive surgery practice seeking an experienced Call Center Representative to join our team. This is a critical front-line role. You will be the first point of contact for patients and responsible for managing their journey from initial inquiry through consultation and surgery. This position requires exceptional organization, strong communication skills, and meticulous scheduling accuracy in a fast-paced medical environment. This is not an entry-level role. Prior medical scheduling and insurance experience are required. Who We’re Looking For Strong, confident communicator with polished phone presence Highly organized and detail-driven Comfortable discussing insurance and patient financial responsibility Calm under pressure and proactive in problem-solving Patient-first mindset with a commitment to excellence Key Responsibilities Serve as the primary point of contact for patients, delivering a warm, professional, and confident experience across phone and email Take full ownership of the provider schedule, ensuring accuracy, thoughtful appointment placement, and overall schedule integrity Demonstrate a strong understanding of patient flow, visit types, testing requirements, consultation timing, and surgical coordination Schedule, confirm, and adjust appointments proactively to support smooth clinical operations and an exceptional patient experience Verify insurance eligibility and benefits, clearly communicating coverage and financial expectations to patients Collect, document, and manage patient demographic information, prior authorizations, and required medical documentation with precision Coordinate consultation and surgical readiness, ensuring patients, providers, and supporting teams are aligned and prepared Required Qualifications Minimum 5+ years of scheduling experience in a medical office Strong knowledge of insurance verification, benefits, and prior authorizations Experience using Practice Plus, Nextech, or another Practice Management (PM) system High-volume patient interaction experience (phone, email and text) Extremely organized, detail-oriented, and diligent with scheduling Preferred Executive Assistant experience Spanish speaking Ophthalmology or surgical practice experience If you thrive in a structured medical environment and take pride in accurate scheduling and strong patient communication, we encourage you to apply. Pay: $20.00 - $28.00 per hour Benefits: 401(k) Health insurance Paid time off Work Location: In person

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  • Administrative Medical Office Assistant
    Administrative Medical Office Assistant
    hace 1 mes
    Jornada completa
    Downtown Jersey City, Jersey City

    We are currently seeking a part time Bilingual(Spanish/English) Administrative Medical Assistant to join our team. The ideal candidate will combine an engaging personality with an ability to work effectively in a busy medical office. This individual must also be able to meet the following job description and possess the following skills requirements. The Duties Include: Greet and assist all patients and visitors when they enter the office Optimizes provider time by scheduling and re-scheduling appointments with ease, both in-person and via telephone Accurate data entry of complete and accurate demographic, financial & insurance information Perform necessary insurance authorizations for imaging procedures. Relay relevant information to patients regarding scheduling and payment policies Collect copayments and past due balances Scanning patient documentation in a timely manner Protects patients’ rights by maintaining confidentiality of personal and financial information Answering phones and taking/returning messages in a friendly and courteous manner Daily clerical tasks Travel to multiple locations varies weekly Prepare charts for clinics Qualifications and Skills Heavy phone volume Previous customer service experience Experience in a Neurosurgery practice is a plus Time management & flexibility Professionalism and attention to detail Bi-lingual a requirement *Travel Reimbursement *Competitive salary *Monday -Friday, No weekends Pay: $21.00 - $25.00 per hour Benefits: 401(k) Dental insurance Health insurance Life insurance Paid sick time Paid time off Vision insurance Medical Specialty: Surgery Experience: Customer service: 1 year (Preferred) Medical terminology: 1 year (Preferred) Work Location: In person

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  • Clinical Coordinator
    Clinical Coordinator
    hace 2 meses
    $64000–$68000 anual
    Jornada completa
    Manhattan, New York

    Reporting to the Assistant Program Director, Outreach the Clinical Coordinator supervises Case Managers and ensures the utilization of Harm Reduction and Housing First strategies and other best-practice clinical interventions to ensure the highest quality care for clients. The Clinical Coordinator is responsible for client records are kept in compliance with regulatory and agency standards. The Clinical Coordinator works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Supervise a team of Case Managers, • Provide regular, structured supervision meetings for direct reports, • Promote effective strategies for case management following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice, • Develop and implement individual service plans; ensure documentation of client contact and progress is comprehensive and timely, • Interview and assess potential clients, • Provide clinical direction and leadership to the program, help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors, • Promote a staff and resident culture that emphasizes housing placement as a measurement of success; ensure that clients are ready for housing placement, • Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely, • Assess and evaluate client functioning, • Supervise and conduct case conferences, • Coordinate delivery of care with multiple service providers, particularly outreach teams., • Work collaboratively with outreach teams to ensure individuals succeed in transitional housing and avoid return to homelessness., • Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict, • Perform other duties as assigned MINIMUM QUALIFICATIONS: • NYS Licensed Masters Social Worker (LMSW) required, • Minimum 3 years of experience with related populations; previous supervisory and administrative experience preferred, • Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients, • Experience with crisis intervention, including, risk assessments and incident management, • Ability to work successfully with a wide range of internal and external stakeholders, • Demonstrated success in working in a fast-paced environment with multiple priorities, • Ability to delegate and motivate staff to achieve deliverables, • Ability to communicate (verbally and written) with diverse populations and stakeholders, • Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and the ability to learn new programs are required, • Bilingual preferred

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