Mortgage Closing Specialist
3 days ago
Dallas
Job DescriptionAbout the RoleThe company is seeking a Senior Closing Manager to lead and optimize the end-to-end closing and post-closing lifecycle.This individual will combine hands-on operational leadership with process design and system optimization, ensuring loans close efficiently, meet regulatory standards, and are delivered accurately to investors.The role includes oversight of third-party partners, ownership of pipeline performance, and continuous improvement of workflows to support a scalable, high-quality operation.This is a full-time remote role.Key Responsibilities • Own and manage the closing and post-closing pipeline, ensuring timely and accurate loan funding and delivery, • Develop and implement standard operating procedures (SOPs), SLAs, QC frameworks, and checklists, • Oversee and manage third-party partners (e.g., title, settlement, fulfillment vendors) to ensure performance and quality standards are met, • Monitor and improve turn times, productivity metrics, and operational KPIs, • Conduct second-level file reviews, manage escalations, and resolve exceptions to ensure loan quality and compliance, • Collaborate with internal stakeholders (loan officers, underwriting, processing) to resolve issues impacting closings, • Continuously evaluate and enhance closing and post-closing systems and workflows to drive efficiency and reduce manual effort, • Partner with internal teams to identify opportunities for automation and long-term process improvements, • Provide training, guidance, and subject matter expertise to team members, • Ensure adherence to all federal, state, and investor guidelinesQualifications, • 10+ years of experience in mortgage closing and post-closing operations, • Demonstrated expertise across multiple loan types, including:, • Conventional, • Jumbo, • Government (FHA, VA, USDA), • Non-QM, • Proven experience developing or improving:, • Workflows, • SOPs, • SLAs, • Quality control processes, • Experience managing third-party vendors and fulfillment partners, • Strong understanding of mortgage regulatory and compliance requirements, • Experience leading distributed or remote teams, • Ability to balance hands-on execution with strategic process improvement, • Takes a process-driven, systems-oriented approach to operations, • Prioritizes scalable, long-term solutions over manual workarounds, • Thrives in a fast-paced, evolving environment, • Demonstrates strong attention to detail and commitment to quality, • Proactively identifies issues and drives continuous improvement, • Effectively manages competing priorities while maintaining high performance standardsBenefits, • Meaningful equity in the organization, • Top-tier medical, vision & dental with support for dependents, • 401(k), • Flexible Time Off, • Hardware Allowance: $2,000 to fix up your workspace, • At-cost Mortgages