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Job Description Role Overview: About Us: Mtech Distributors is a leading nationwide provider of POS systems, payment processing solutions, ATM services, and back-office technology. We deliver white-glove service in a fast-paced, ever-evolving environment, supporting small businesses with best-in-class products like SuperSonic POS, Userve POS, and Figure POS. Position Overview: We’re seeking a full-time Technical Support Specialist to join our support team. This position is primarily based at our Brooklyn office, five days a week, with occasional field visits (1–2 days as needed) to assist with installations, training, and on-site support. No prior experience with our systems is necessary — we’ll provide full training. We’re seeking someone tech-savvy, reliable, and motivated, who can communicate clearly, solve problems with confidence, and bring positive energy to the team. What You’ll Do: Provide customer support via phone, chat, and email — acting as the front line of Mtech for our diverse client base. Troubleshoot POS systems, payment terminals, networking, and wiring issues. Configure basic networking settings (IP/static IPs, firewall adjustments, port forwarding, etc.). Assemble, test, and manage POS equipment and maintain organized inventory. Travel to client sites to install systems and train users (occasional light physical labor and ladder use required). Participate in occasional out-of-town, same-day-return service visits (travel expenses covered). What You Bring: Strong written and verbal communication skills. A friendly, patient, and problem-solving mindset. Basic understanding of IT concepts — IP addresses, routers, wiring, etc. Familiarity with Microsoft Excel. A valid driver’s license and reliable vehicle. Ability to lift up to 50 lbs. and perform light fieldwork as needed. Team-player attitude and a willingness to learn. Position Details: Job Type: Full-time Hours: Up to 40 per week (weekend rotation required) Location: Based in Brooklyn, NY – local travel required Benefits: Competitive pay Paid vacation time Year-end bonus Long-term growth opportunities Friendly, fast-paced work environment
Who We Are: St. Nicks Alliance (SNA) is a nonprofit, nonsectarian community-based organization founded in 1975 with the mission to transform lives of low- and moderate-income people in North Brooklyn through employment, education, housing, and health care. We do this by delivering impactful services with measurable outcomes to children, youth, adults, and the elderly. As a civic anchor, we carry out this mission within the context of building a sustainable community for all people through the arts, environmental advocacy, and urban planning. Now in its 50th year, Small World Early Childhood Center serves 139 2-5 year olds during the school day, extended day and summer months through NYCDOE Birth to Five contract and subsidized tuition/fees. Children and their families represent diverse cultures, languages, socio-economics, LGBTQIA+ identities, and differing abilities. Small World is part of St. Nicks Alliance’s impressive network of services for 6,000 children and youth across North Brooklyn. Located in Williamsburg, Brooklyn, we are seeking an experienced, NYS-certified Early Childhood Director for Small World. What You’ll Do: Small World’s experienced, NYS certified Education Director, Early Childhood leads a team of 27 staff, including head teachers, assistant teachers and a behavioral specialist. Reporting to the Small World’s Center Director, the Education Director is responsible for achieving high-quality educational services for all students, high-performing instructional staff and consistent family engagement in their children’s learning and development. Key duties related to pedagogy, staffing and family engagement include, but are not limited to: - Ensure high-quality Curriculum, Lessons and Enrichment in partnership with instructional and behavioral staff. - Support Students with Disabilities, their teachers and families with evaluations, SEIT/intervention services and individual instruction plans. - Guide staff with Student Assessments - Ensure Adequate Staffing infrastructure and day to day coverage - Co-Lead Recruitment, Onboarding, Retention and Performance Reviews for instructional and behavioral staff - Design and Lead Diverse Opportunities for Staff Development - Achieve 100% Compliance with NYSPS Requirements (ASQ, TSG, ECERS, etc.) - Design and lead Family Engagement Efforts ( current and prospective) - Foster home-school collaborations in partnership with staff and families What We Are Looking For: - Must hold a NYS Certification in Birth to Grade Two - Must have Min. of 8 years experience as a head teacher - Must have a Bachelor’s degree in early childhood education, Master’s strongly preferred - Must have demonstrated knowledge/skills in pedagogy, child development and early intervention (2-5 years) - Must be an experienced staff developer - Robust knowledge of NYCPS Curriculum (Creative Curriculum, PKFCC, NYS Standards) and Pyramid Model (social emotional development). - Must be fluent with ASQ, TSG and ECERS - Energetic, go-getter who is highly skilled at building positive culture and relationships What's In It For You: - Compensation Range: $85,000-$95,000 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level) - Competitive Benefits Package (Medical, Dental, Vision, 401K) - Paid Holidays, Vacation, Sick, and Personal Time - Learning & Development Opportunities & Access to Wellness Programs How to Apply: Please send your resume and a thoughtful cover letter outlining your interest in this position. Place Education Director in the subject line. St. Nicks Alliance is an Equal Opportunity Employer that values diversity. We consider applicants for all positions without regard to race, color, national origin, religion, sex, gender identity, age, disability, alienage or citizenship status, ancestry, marital status, sexual orientation, veteran status, or any other status or characteristic protected by applicable federal, state or local laws.