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  • Shift Leader
    Shift Leader
    14 hours ago
    $18–$22 hourly
    Part-time
    Midtown East, Manhattan

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Shift Leaders to grow with us! At NAYA, your development is our priority --- we train, mentor, and promote from within because we believe our people are the heart of our success. If you're a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • More on the way! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. ++How You'll Impact++ The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. ++What You'll Do++ Operational Excellence • Ensure store profitability by driving sales, controlling labor, and managing cost of goods., • Oversee preparation and service of all food and beverage items, ensuring they meet NAYA's recipes, portioning, and quality standards., • manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes., • Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies., • Review and manage daily time punches to address any time clock issues., • Control cash and receipts through adherence to cash handling and reconciliation procedures., • Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership Team Development • Hire, train, coach, and evaluate team members in conjunction with the General Manager., • Lead by example with a guest-first mindset, fostering a positive and productive environment., • Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes., • Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks., • Resolve conflicts and escalate issues as needed to the General Manager, • Model and uphold HR policies, ensuring team members have access to available resources., • Develop team members by training successors and delegating responsibilities. Guest Relations Community Engagement • Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach., • Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA's community reputation, • Promote NAYA's catering services and assist in taking orders as needed ., • Can execute all catering and third party orders with ease, understanding the importance of on time delivery., • Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial Administrative Responsibilities • Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics., • Perform cash counting, banking/deposit tasks, and manage discounts and promotions., • Handle guest incidents and worker's compensation reports when necessary. Additional Skills Abilities • Has mastered kitchen operations, COGS and labor management, line service and throughput, • Handle delivery issues and third-party dispatches promptly and efficiently., • Ensure the store is opened and closed following NAYA's opening and closing procedures., • Serve as a strong role model, earning team respect and providing coaching as needed. ++Who You Are++ • 2+ years of related leadership experience at a similar caliber concept, • Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties., • Adaptable in a fast-paced and challenging work environment, • Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism, • Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency, • Exhibits strong time management and organizational skills, • Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards, • Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed, • Ability to access and accurately input information using a moderately complex computer system, • Able to work nights, weekends and holidays, and variable schedule, per the needs of the business, • Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day

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  • Restaurant General Manager
    Restaurant General Manager
    1 day ago
    Full-time
    Whitestone, Queens

    General Manager – High-Volume Italian Pizzeria (Whitestone, Queens NYC) RUN IT LIKE YOU OWN IT! About the Role We are not looking for a typical manager. We are hiring a true operator to take full control of a busy, high-volume Italian pizzeria and restaurant in Whitestone, Queens. This is a hands-on leadership role for someone who understands that performance, accountability, and results come first. You will be responsible for everything inside the four walls — people, numbers, systems, and execution. If you are the type who treats a business like your own, thrives under pressure, and knows how to drive both profit and performance, we want to talk. What You Own Full responsibility for daily operations (dine-in, takeout, delivery) Hiring, firing, training, and building a strong team Scheduling and labor control to hit target percentages Food cost and inventory control — no waste, no excuses Ordering and vendor management Cash handling, reporting, and accountability Customer experience — every shift, every guest Cleanliness, organization, and health department readiness at all times What Winning Looks Like Labor and food costs are on target or better The restaurant runs smooth even when you’re not present Staff are trained, accountable, and performing Sales are growing through execution and consistency Problems are handled before they become issues The store is always clean, organized, and inspection-ready Who You Are You’ve run a high-volume restaurant or pizzeria before You don’t make excuses — you solve problems You are hands-on — not afraid to jump on the line, phones, or expo You understand numbers (labor %, food cost %, prime cost) You can control a team and command respect without chaos You move fast, think clearly, and execute under pressure You treat the business like it’s your own money on the line Non-Negotiables Strong experience in restaurant management (NYC experience preferred) Availability for nights, weekends, and peak hours Ability to lead from the front, not from the office Zero tolerance for poor standards, waste, or disorganization Compensation Competitive base salary Performance-based bonus tied to profitability and cost control Growth opportunity for the right operator Why This Role is Different This is not a clock-in, clock-out job. This is an opportunity to take over a strong location and run it like a business, not just manage shifts. If you’re looking for easy, this is not it. If you’re looking to build something, take ownership, and make real impact, this is for you. To Apply Send your resume and a short message explaining: The volume you’ve managed Your experience with labor & food cost control Why you’re the person who can run this place

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  • Barista / Cashier
    Barista / Cashier
    2 months ago
    $17–$20 hourly
    Full-time
    Midland Beach, Staten Island

    Bora bora smoothie cafe is a small business in Staten Island, NY. We are professional, agile and professional. Our work environment includes: Modern office setting Food provided Job Overview We are seeking a skilled Barista to join our team. The ideal candidate will have a passion for delivering exceptional customer service and creating delicious beverages in a fast-paced café environment. Duties - Prepare and serve a variety of hot and cold beverages, such as coffee, tea, and smoothies - Operate cash registers and handle customer payments - Maintain cleanliness and organization of the café area - Take customer orders accurately and efficiently - Provide excellent customer service by addressing customer inquiries and resolving any issues promptly - Follow food safety standards to ensure the quality and safety of all products - Upsell products to increase sales revenue. Requirements - Prior experience in a customer service or food service role is preferred - Familiarity with Aloha POS or similar point-of-sale systems is a plus - Strong mathematical skills for handling transactions and making change - Knowledge of retail math concepts for inventory management - Understanding of food safety guidelines and practices - Ability to work in a fast-paced environment while maintaining a positive attitude - Passion for the food industry and café culture Join our team as a Barista and be part of an exciting café environment where you can showcase your skills in customer service, beverage preparation, and sales. Job Types: Full-time, Part-time Pay: $16.53 - $17.05 per hour Expected hours: 30 per week Benefits: Employee discount Paid training Shift: Day shift Evening shift Morning shift Experience: Guest services: 1 year (Preferred) Barista experience: 1 year (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Ability to Commute: Staten Island, NY 10314 (Required) Ability to Relocate: Staten Island, NY 10314 : Relocate before starting work (Required) Work Location: In person

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