Integrated Security Service Technician
5 days ago
Jacksonville
Job Description Service Technician – Integrated Security SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of our success. Join our team and become part of a culture dedicated to excellence and innovation. Job Summary The Integrated Security Service Technician at SafeTouch Security is responsible for troubleshooting, repairing, maintaining, and upgrading residential and small-business security and smart-home systems. This role supports a variety of integrated technologies, including intrusion alarms, video surveillance, access control, video doorbells, and connected smart-home devices. The technician ensures systems operate reliably, resolves technical issues efficiently, and provides customers with clear guidance on system functionality and best practices. Duties and Responsibilities • Diagnose, troubleshoot, and repair integrated security systems, including intrusion alarms, surveillance cameras, access control devices, and related low-voltage equipment., • Service and support smart-home technologies such as smart locks, thermostats, lighting controls, sensors, and mobile-app integrations., • Identify system issues involving panels, sensors, cameras, wiring, networking, or device connectivity and implement effective solutions., • Perform preventative maintenance, system inspections, and upgrades to ensure reliable performance., • Replace faulty equipment and reprogram devices, panels, or integrated components as needed., • Complete minor installations, system expansions, or equipment upgrades during service visits., • Test systems after repairs or changes to confirm proper functionality and compliance with company and industry standards., • Educate customers on system operation, mobile applications, and smart-home features to improve usability and satisfaction., • Respond to service calls and technical issues in a timely, professional, and customer-focused manner., • Document service work, system changes, equipment replacements, and customer interactions accurately., • Coordinate with internal technical support teams, vendors, or monitoring personnel when resolving complex issues., • Stay current on evolving security and smart-home technologies, products, and troubleshooting methods., • Assist and guide less experienced technicians when needed., • Participate in an on-call rotation to support after-hours service needs., • Follow safety procedures and keep the job site clean, organized, and hazard-free, including thorough clean-up at the end of each project and workday., • High school diploma or equivalent required., • 3+ years of experience servicing or installing security, alarm, CCTV, access control, or related low-voltage systems., • Experience troubleshooting residential security and smart-home systems preferred., • Strong knowledge of alarm panels, cameras, sensors, wiring, networking basics, and device programming., • Demonstrated ability to diagnose and resolve technical issues efficiently in field environments., • Knowledge of industry standards, safety procedures, and applicable installation codes., • Strong problem-solving and analytical skills with attention to detail., • Ability to manage time effectively, prioritize service calls, and work independently., • Solid communication and customer-service skills when interacting with homeowners, business clients, and internal teams., • Comfortable using mobile applications, service software, and basic computer programs for documentation., • Relevant industry or manufacturer certifications preferred., • Safety-focused mindset and commitment to maintaining professional job sites., • Pass drug screening and background requirements., • Valid driver's license with an insurable driving record and ongoing compliance with SafeTouch’s fleet driving policy., • Work indoors and outdoors in varying conditions, including attics, crawl spaces, roofs, and uneven or slippery surfaces., • Stand, walk, sit, bend, kneel, crouch, reach, and safely ascend/descend stairs or ladders for extended periods., • Move and handle equipment or materials up to 50 pounds., • Use hand tools, power equipment, and technology safely, requiring adequate vision, hearing, and manual dexterity., • Observe details, read documents (electronic or hard copy), and present or exchange information clearly in person, by phone, in writing, or electronically., • Communicate effectively during interpersonal interactions and presentations., • Drive to and from work and client sites as business needs require. Core Work Hours/Availability: • Regular schedule: 7:00 AM to 4:00 PM Monday through Friday or Tuesday through Saturday, with overtime as business needs require., • Training schedule: Typically, Monday through Friday during the initial training period. Company Vehicle: Yes Pay Range: $23-$26 hourly Incentives: Yes Reports to: Regional Operations Manager Benefits: • Competitive pay plus quarterly incentive opportunities, • Comprehensive benefits package (medical, dental, vision), • 401(k) with match, • Paid time off and holidays, • Opportunities for professional development and growth SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.