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Property Management Administrator

hace 13 días

Austin

Job Description Property Management Administrator About Mobile Loaves & Fishes Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998. Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs: Truck Ministry, Community First! Village, and Community Works. Often referred to as the most talked about neighborhood in Austin, Community First! Village is a 51-acre master planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness. We are now embarking on a new phase of community expansion, adding more than 1400 new neighbors over the next 5-10 years. About the Role At Community First! Village (CFV), the Neighbor Care department has the privilege of walking alongside our neighbors, providing opportunities for them to settle, cultivate, and care for themselves and others in this unique community home to formerly chronically homeless individuals. As a part of the Neighbor Care team, the Property Management team is animated by a vision to empower neighbors into a lifestyle of accountability, goodness, and mutual respect in order to create a peaceful and healthy community. The Property Management Administrator is a key member of the Property Management team, responsible for supporting daily operations, lease administration, rent collection, and neighbor-facing services. This role blends strong administrative execution with relational engagement-ensuring accurate records, consistent lease compliance, and supportive interactions that promote housing stability and a well-run community. We are currently hiring for two Property Management Administrator positions to support our continued growth: one role will remain on our main CFV campus on Hog Eye Road, while the second role will begin onboarding at that location before transitioning to our new Burleson property, tentatively targeted for October and subject to operational needs. This is a full-time, non-exempt position reporting to the Property Manager. Due to the nature and requirements of the position, hours are flexible to fit need, but typically include 8am-5pm Monday-Friday. Some nights and weekends may be required. Primary work location may shift based on operational needs and phase launch timing. Duties & Responsibilities • Maintain accurate and up-to-date tenant and property records in AppFolio, • Collect, post, and reconcile rent payments; coordinate deposits with Accounting, • Apply and audit tenant charges, adjustments, and utility billing, • Reconcile accounts and assist with debt write-offs in collaboration with Accounting, • Audit rental payments against bank and credit card records to ensure accuracy, • Generate and issue lease-related notices, including delinquency, notices to vacate, and lease violations, • Prepare and execute lease documentation and coordinate lease signings for new move-ins, • Maintain tenancy files and ensure compliance with documentation standards, • Assist neighbors with rent questions, payment plans, and past-due balances, • Manage rent incentive programs in support of neighbor housing stability, • Assist neighbors in developing payment plans to address past-due balances and support sustained housing stability, • Support rent stability initiatives and incentive programs, • Partner with Supportive Services and case managers to connect neighbors with resources, • Identify housing-related concerns and escalate to Neighbor Care leadership, assisting with supportive intervention, • Respond to neighbor concerns, service requests, and housing-related needs in a timely and professional manner, • Submit, track, and follow up on work orders through completion, • Maintain key inventory, access badges, parking passes, and access control records, • Observe and document potential lease violations and community concerns using established protocols and systems, • Maintain a working knowledge of lease terms and community expectations, • Communicate lease expectations clearly and respectfully to neighbors when appropriate, • Assist with incident documentation and reporting, • Review camera footage and support incident follow-up as needed, • Coordinate with internal teams and, when appropriate, external partners such as emergency services, • Maintain organized records of lease documentation, incidents, and compliance-related materials, • Support de-escalation of challenging or sensitive situations using trauma-informed communication, • Maintain a calm, professional, and empathetic presence in high-stress situations, • Recognize and escalate situations requiring emergency services or senior staff, • Participate in staff meetings, trainings, and community events as required, • Assist with reporting, audits, and special projects, • MLF is a faith-based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ. As an organization, we strive to reflect this precept in our communications, both internally and externally., • Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals., • 1–3 years of experience in property management, housing administration, office administration, or a related support role preferred, • Experience in supportive housing, nonprofit, or community-based environments preferred, with comfort engaging individuals impacted by trauma, mental illness, or addiction, • Experience supporting de-escalation or conflict resolution in high-stress situations preferred, • Strong organizational skills and attention to detail, particularly in documentation, compliance, and financial recordkeeping, • Experience with rent collection, payment posting, account reconciliation, and maintaining accurate tenant financial records preferred, • Ability to manage multiple priorities in a fast-paced environment, • Strong interpersonal and customer service skills, with the ability to navigate sensitive or complex situations with professionalism and care, • Ability to handle sensitive and confidential information with discretion and professionalism, • Experience with or ability to learn property management software such as AppFolio, • Proficiency in Microsoft Office Suite, • Ability to work independently with sound judgment and as part of a collaborative team, • Professionalism, resilience, and adaptability in a dynamic environment, • Ability to move throughout Community First! Village's phases and other MLF properties, as needed, • Ability to work at a computer for prolonged periods, • Ability and willingness to work outdoors in all weather conditions, • Day one 100% Employer paid, Health, Dental, Vision, Life, STD & LTD Insurance, • Generous Paid Time Off & Holiday Pay, • Matching 401(k) Retirement Plan, • Corporate Discount Program, • Professional Development Opportunities, • Employee Assistance Program, • Paid Parental Leave We empower communities into a lifestyle of service with the homeless. MLF MISSION We provide food and clothing, cultivate community, and promote dignity to our homeless brothers and sisters in need. GOALS • Transform the way people view the stereotype of those who find themselves homeless, • Reconnect the homeless to self, family and community, • Help the chronically homeless rediscover and utilize their God-given talents to do purposeful work, • Connect human to human, heart to heart through the fellowship of food and hospitality The vision is supported by belief statements centered on our belief that homelessness is the result of a profound, catastrophic loss of family: • God, infinitely perfect and blessed in himself, in a plan of sheer goodness freely created man to make him share in his own blessed life, • By virtue of being created by God in His image, we are all called to live in community and relationship with Him through each other, • The family is the original cell of social life, • You shall love your neighbor as yourself, • All members of the human family are equal in dignity MLF is committed to fostering a culture that prioritizes relational connection. We believe there is opportunity in every aspect of our work to be relational in a highly transactional world. In this culture, transactions are means to relational ends, not the other way around. This begins with the countercultural love poured out by Jesus Christ and grows as imperfect individuals strive to show this love to each other human-to-human, heart-to-heart. Each individual's openness to the journey of their own personal growth is essential in building our relational culture, and we believe this culture flourishes as we each continuously strive to more fully embody these four core values: • Faith: We define Faith as the foundational belief that our world and all our work belong to God. This allows us to engage our work with joy and lightheartedness, knowing that we are not ultimately in control., • Humility: We define Humility as rightly viewing oneself as a single piece of a grander story. This humility leads to a view of oneself that is neither too high nor too low., • Generous Spirit: We define a Generous Spirit as a readiness to give more grace, mercy, and hospitality than is necessary or expected. This posture allows us to see others for who they are, not what they do. MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.

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