Customer & Sales Operations Director
2 days ago
Raleigh
Job DescriptionTake the lead in modernizing customer and sales operations for a global industry leader. This Jobot Job is hosted by: Robert Donohue Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume. Salary: $120,000 - $150,000 per year A bit about us: We’re a global leader in advanced industrial solutions — designing, engineering, and supporting mission-critical equipment and systems across the pulp and paper, metals, and manufacturing sectors. Our North American division is expanding, and we’re investing in leadership that can elevate customer engagement, sales operations, and process excellence. This is a hands-on, in-office leadership role based in Raleigh, NC, supporting a network of regional sales representatives and overseeing a dynamic customer and client support team responsible for order management, inventory control, and post-sales coordination. Why join us? • Competitive compensation package, • Comprehensive benefits, including health, dental, vision, and retirement plans, • Career Growth: Work directly with senior leadership (including the VP of Sales) to shape customer service strategy and modernize workflows., • Technology-Driven Environment: Contribute to the rollout of a new internal CRM and leverage ERP (SAP) systems to streamline processes and performance., • A collaborative environment that values innovation, service excellence, and customer satisfaction, • Travel opportunities throughout your assigned territory with expenses fully covered Job Details The Director of Customer and Sales Operations will oversee day-to-day operations for order fulfillment, inventory accuracy, and customer communication while leading a multi-site service and sales support organization. You’ll support a large network of sales representatives, ensuring alignment between field activity and back-office execution. Key Responsibilities: • Lead, coach, and develop a team of customer and sales support professionals., • Own all aspects of order processing, invoicing, returns, and credit management., • Partner with Sales, Finance, Logistics, and Corporate Accounts to ensure seamless coordination and accurate fulfillment., • Act as the senior escalation point for complex customer issues, pricing exceptions, and contract execution., • Drive process improvement across CRM and ERP workflows to improve accuracy, visibility, and efficiency., • Oversee key operational metrics (KPI tracking, inventory accuracy, service levels) and provide regular reports to senior leadership., • Collaborate cross-functionally to improve systems integration, including SAP and CRM modernization initiatives., • 7+ years of progressive leadership in Sales Operations, Order Management, or Customer Service., • Proven success managing teams that support both sales and customer operations., • Strong background in process improvement and operational excellence., • Proficiency with CRM systems; SAP experience strongly preferred., • Excellent communication and analytical skills, with the ability to work cross-functionally., • Experience supporting distributed sales organizations across North America., • Bachelor’s degree required; MBA or equivalent business experience preferred. Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. 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