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Creating and fostering an environment that supports Crossroads Mission and Inspire Culture. Supporting and reinforcing Crossroads policies and procedures. Assisting Program Supervisor with the achievement of Crossroads 4 main KPIs: Census, Attrition, EBITDA, and NPS.

Job Description Blufox Mobile is hiring Sales Representatives, and we want you to join our team today! We offer aggressive hourly pay plus a rich commission. Our reps can make $18-35 per hour. Our entrepreneurial and innovative work culture ensures limitless opportunities for growth within the company and our excellent training program positions you well to be a successful contributor to this essential business. Who we are: Blufox is a fast-growing branded partner for Comcast XFINITY services with locations in 15 states and rapidly expanding. Under the XFINITY brand, Comcast is one of the nation's largest High-speed Internet, MOBILE, Home Security, Video and Voice providers to residential and business customers. As a preferred branded partner, Blufox has seen extensive growth and is poised to expand its retail footprint to over 200 locations across the US in the coming years. What we are looking for: The ideal candidate is someone with retail rales experience and eager to be a part of our growing team! Experience selling Mobile and Cable products is a huge plus. As a Sales Rep your primary duties will be promoting the sale of all Xfinity services and products – Internet, Mobile, Video, Home Security and Voice. You will develop a foundational knowledge of Comcast products and services, utilize sales skills, and learn to maximize sales through effective upselling while maintaining a positive customer experience. Benefits include: · Medical, Dental, Vision, 401k · Paid training · Opportunities for promotion- We have several managers who have been promoted from within. · Blufox ESOP- Employee Stock Ownership Program (* for select stores) This provides employees and opportunity to own a part of the company they work for as a reward for loyalty and performance. · Exclusive employee growth and reward programs: Automatic compensation increases through “Blufox Raise Program”. This allows front line employees to earn multiple raises per year. You can influence the increases you get by the work you do. Take charge of your own destiny and never feel like you need to have uncomfortable conversations about pay increases. Blufox “Milestone Program” provides employees rewards and recognition every time they hit required sales objectives. “Level Up” from Sales Associate to Lead Sales Associate to Senior Lead purely on the basis of your performance. Annual “Blufox Winners Circle” trip to Mexico. Top Reps, Managers and DMs get an all-expenses paid trip to Mexico at an upscale resort where you can celebrate your successes with other winners and company leadership. *Ask your interviewer about these unique employee-focused programs. Core responsibilities: Sales Do you use internet, mobile, cable, voice or home security products? Then you are already familiar with what you have to sell. · Present, promote and sell these products/services using effective knowledge to existing and prospective customers. Sell additional services by recognizing opportunities and articulating our competitive advantage to up-sell accounts, explaining new features. · Execute sales closing techniques consistently, repeatedly, and in a timely manner to maximize your Gross Profit. · Create value around all our products and services and tailor a package to fit our customer's needs. · Meet and exceed sales targets consistently and maximize your own commissions. Customer service · Maintain a courteous and friendly attitude when interacting with customers in a constantly changing environment. · Build a positive work relationship with customers to enhance the image and public perception of a company. · Strive to achieve the maximum Net Promoter Scores (NPS) with each customer interaction. Organization goals · Work well with the team, have relationship management skills and openness to feedback. · Stay up to date with current and emerging communications and entertainment technologies for both the Company and its competition. · Achieve overall performance goals of the organization. · Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime, as necessary. Job Qualifications · Wireless/Cable/Retail sales experience preferred · High school degree or GED · Ability to stand for long periods of time · Ability to lift objects weighing up to 25lbs · Reliable transportation · Full Time, Open Availability Job Types: Full-time, Commission Pay: $35,000.00 - $65,000 per year

Job Description About the Brand After decades spent crafting bras to meet the demands of big corporations, they realized something was missing: a brand that put women first, not just in marketing, but in every stitch, seam, and silhouette. They saw how the industry often prioritized trends over true comfort and support, and how real women’s needs were lost in boardroom decisions. So, they decided to create something different. A brand built from the ground up with one mission: to design bras that feel as good as they look, made with the knowledge and precision that only decades of experience can bring. No shortcuts, no compromises, and no middlemen telling them what women should want. Today, that vision lives on in every piece we create—designed for real bodies, real life, and real comfort. Our founders might prefer to stay behind the scenes, but their dedication, craftsmanship, and passion for redefining what a bra can be are at the heart of everything we do. Because when you’ve spent your life designing bras for everyone else, you know exactly what it takes to finally get it right. About the Role We are committed to finding exceptional talent to represent our Underoutfit boutique coming to Philadelphia, November 2025. We are seeking dynamic Part-Time Sales Associates who are passionate about delivering outstanding in-store experiences, driving customer satisfaction, and fostering meaningful brand connections. The ideal candidate excels at creating positive, lasting customer interactions while building brand loyalty. They thrive in a fast-paced, evolving environment, adeptly balancing multiple priorities and consistently putting the customer first. Key responsibilities include supporting sales initiatives, enhancing team and customer engagement, maintaining visual and operational standards, and contributing to the overall success of the store. This role may include opening and closing responsibilities and the potential for keyholder duties. As part of the Leap platform, this individual will have the unique opportunity to support other brands in our portfolio through new store openings, activations, and coverage needs. Familiarity with emerging retail technologies such as Shopify, Endear, Slack, and Google Workspace is a strong advantage. Position Qualifications • Minimum Age: Must be at least 18 years old to align with company standards., • Experience: A background in retail, luxury retail, or high-touch client-facing roles, demonstrating expertise in premium customer service, brand representation, and building relationships with discerning clients., • Availability: Flexible and adaptable to meet business needs, including days, nights, weekends, and holidays, showcasing a commitment to operational excellence. Interpersonal Skills • Customer-Centric & Hospitality-Driven- seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills., • Adaptable & Entrepreneurial: Thrives in a dynamic, matrixed environment by staying nimble, maintaining a growth mindset, identifying root causes, and creatively solving challenges., • Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams., • Strong Communicator: Effectively shares information, listens actively, and builds positive relationships with team members and clients to support a collaborative environment., • Professional & Reliable: Consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism., • Brand Champion & Product Expert: Demonstrates deep product knowledge and delivers accurate, valuable insights to enhance the client experience., • Sales Performance: Drive results by focusing on conversion rates, Units Per Transaction (UPT), Average Unit Retail (AUR), and return clients., • Excel in customer retention by delivering personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), fostering lasting relationships and loyalty. The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here! LEAP Perks • Bonus Eligible, • Medical, Dental & Vision benefits (must average 32+ hours a week), • AllOne Health - Employee Assistance Programs, • 401K, • Accrued PTO:, • Part-Time hourly employees can accrue based on local laws Powered by JazzHR i272IEnrC7

Job Description Job Listing: Xfinity Retail Store Manager Company Overview: Blufox Mobile, the LARGEST branded partner for Comcast XFINITY services, seeks dynamic individuals to join our team as Sales Managers. With locations in multiple states and expansion plans, Blufox is at the forefront of providing high-speed Internet, Mobile, Home Security, Video, and Voice services to residential and business customers. Position: Retail Store Manager Compensation: • Competitive annual compensation: $65,000.00 - $85,000, • Benefits: Medical, Dental, Vision, 401k, Paid training, Vacation, Sick, and Personal Time OFF Job Type: Full-time Responsibilities: Sales and Leadership: • Maximize sales in the assigned retail location by leading a team of Representatives., • Utilize best practices for product positioning, account analysis, promotional offers, and customer service., • Analyze the business of the retail location and implement practices to fulfill goals., • Recruit and train sales reps, manage key KPIs from the Sales Report, and maintain high Net Promoter Scores (NPS)., • Implement weekly and monthly sales incentives to meet and exceed growth objectives., • Work with the Operations team to improve the cost-effectiveness of operations., • Manage inventory for mobile devices, core cable products, and accessories., • Follow cash handling policies and procedures, exceptions reporting, etc., • Ensure excellence in customer service with every customer contact., • Coordinate with Leadership & Training team to initiate and sustain effective sales channel training and development programs. Operations: • Implement and follow cash handling policies and procedures, exceptions reporting, etc., • Manage inventory for mobile devices, core cable products, and accessories. Customer Satisfaction (NPS): • Strive to achieve high Net Promoter Scores with every customer interaction. Job Qualifications: • High School diploma or equivalent, • 3-5 years of sales experience required., • Wireless/Cable/Retail sales experience preferred., • Ability to stand for long periods of time, • Ability to lift objects weighing up to 25lbs, • Reliable transportation, • Full Time (min 45 hours), Open Availability Benefits: • Medical, Dental, Vision, 401k, • Paid training, • Vacation, Sick, and Personal Time OFF, • Opportunities for promotion, • Comfortable, state-of-the-art workspace, • Blufox ESOP (Employee Stock Ownership Program) for select stores., • Annual "Blufox Winners Circle" trip to Mexico for top performers How to Apply: If you are a driven sales leader with retail experience, aspiring for a long-term career and excited about being part of a growing team, we invite you to apply! Include details about your relevant experience and why you're eager to join Blufox Mobile. Note: Please inquire during the interview about our unique employee-focused programs, such as the Blufox ESOP and the Annual Blufox Winners Circle trip to Mexico.

Job DescriptionWorkWave is seeking a transformative and strategic Vice President of Customer Success to build and lead a world-class global Customer Success organization from the ground up. This is a high-impact leadership role responsible for driving customer adoption, retention, growth, and satisfaction across our RealGreen, PestPac, and TEAM software portfolios. The VP of CS will define the customer journey, deploy scalable programs across segments, and serve as the key voice of the customer across the business. WHAT YOU'LL DO: Strategic Leadership•Develop and execute the vision, strategy, and operational plan for a scalable and segmented Customer Success model.•Define the customer journey for SMB, Enterprise, and Strategic accounts across the US, UK, and Australia.•Build and lead a high-performing global Customer Success Management (CSM) team, aligned with WorkWave’s strategic growth goals. Operational Excellence•Create onboarding, engagement, value realization, renewal, and expansion playbooks tailored to each segment.•Implement Customer Health Scoring and risk mitigation frameworks.•Roll out and operationalize a Customer Success platform (e.g., Gainsight) and integrate with Salesforce and other tools.•Establish appropriate tech-touch and high-touch models with the right coverage and capacity planning. Cross-Functional Impact•Collaborate deeply with Sales, Renewals, Professional Services, Support, Product, and Marketing to ensure end-to-end customer success.•Lead the Executive Sponsorship program and participate in key customer engagements. Metrics & Outcomes•Own and improve key SaaS CS metrics including Gross Retention Rate (GRR), Net Revenue Retention (NRR), adoption, Customer Lifetime Value (CLV), churn, and NPS.•Establish data-driven dashboards, KPIs, and forecasting tools to manage performance and risk.•Drive revenue expansion through value realization and partnership with Sales and Marketing on cross-sell and upsell strategies.WHAT YOU’LL BRING: • 10+ years of experience in Customer Success at enterprise SaaS companies, with 5+ years in leadership roles., • Demonstrated experience building and scaling Customer Success organizations from the ground up., • Deep knowledge of both high-touch Enterprise and tech-touch SMB models., • Experience with Customer Success tools (e.g., Gainsight) and CRMs (e.g., Salesforce)., • Track record of improving and sustaining CS metrics (GRR, NRR, churn, NPS)., • Strong communication, executive presence, and customer relationship skills., • Ability to thrive in cross-functional environments and influence at all levels., • Analytical mindset with a passion for leveraging data and insights to drive decisions., • Strong leadership experience, particularly around people management and organizational change management., • Bachelor’s degree required; MBA or related advanced degree is a plus.

Job Description The Account Manager (AM) is a key client partner and collaborative leader within Infinite Lambda. Responsible for owning and growing accounts, AMs play a crucial role in ensuring successful delivery, maintaining client satisfaction, and driving commercial outcomes. While AMs are expected to operate independently, they collaborate closely with delivery teams and seek support from Senior Account Managers when needed. This role belongs to the Account Management Department, part of the broader Customer Success Division. AMs work cross-functionally with Engineering Excellence and Delivery Excellence teams, ensuring alignment between client goals and internal execution. This role does not include direct reports but requires strong leadership through influence. You will collaborate with engineers, architects, analysts, project managers, and commercial teams to deliver measurable client outcomes and drive revenue growth. Key Objectives * Drive sustainable, forecastable growth: Secure new business opportunities from assigned accounts, retain clients, and ensure their satisfaction through exceptional delivery. * Build enduring partnerships: Establish yourself as a trusted partner to clients, ensuring long-term collaboration and profitability. You lead by example and foster a culture based on trust, empowerment, and excellence with your accounts and the teams you work with. Detailed ResponsibilitiesClient Relationship Management * Develop and nurture strong relationships with assigned clients, serving as the main point of contact and advocate for their needs; * Understand each client’s business objectives, challenges, and strategic goals to deliver tailored solutions that align with their vision; * Proactively establish Infinite Lambda as a trusted partner, consistently delivering tangible value and maintain client engagement ; * Facilitate regular check-ins, quarterly business reviews, and strategic planning sessions to ensure alignment and promote long-term partnerships. * Act as a cultural ambassador, fostering trust-based relationships that reflect Infinite Lambda’s values and create a positive, lasting experience for both clients and colleagues; * Champion sustainable growth by aligning client success with long-term partnership and responsible use of data and AI technology. Revenue Growth & Account Development * Identify upselling and cross-selling opportunities within client environments; * Drive renewals and contract discussions, with support from commercial leadership as needed; * Drive financial performance by meeting revenue targets, securing competitive pricing, and maintaining consistent growth in gross margins and profitability; * Proactively manage opportunity pipelines, converting opportunities into measurable revenue. Strategic Account Planning * Define and implement account strategies in line with the direction provided by the Chief Customer Success Officer (CCO); * Collaborate with sales, marketing, and delivery teams to develop comprehensive account strategies that leverage Infinite Lambda’s offerings and expertise; * Analyse client industries, competitors, and market trends to identify growth opportunities and mitigate risks; * Contribute insights to product and service development based on client feedback and market needs. Sales Handover & Onboarding * Take ownership of new accounts after contract signature; * Lead smooth client onboarding processes in coordination with delivery and sales. Collaboration & Internal Alignment * Coordinate with project teams to ensure alignment on client deliverables, project timelines, and resource allocation; * Work closely with project teams to identify opportunities for innovation or new initiatives within accounts; * Act as the primary escalation point for client-related issues, ensuring swift and effective resolution while preserving relationships; * Provide regular updates and insights to internal stakeholders, ensuring company-wide visibility on account health and performance. Operational Excellence * Maintain high standards across account efficiency, revenue performance, and client experience; * Track KPIs: revenue growth, NPS, forecast accuracy, GSS/FSS; * Produce at least two domain-relevant artefacts per year (e.g. case studies, blogs, market insights). Compensation and Performance Targets The compensation for the Account Manager role is composed of a base salary and a variable component tied directly to performance. The variable portion is determined by success in three key performance indicators (KPIs): * Financial Accuracy & Stability: Ensuring accounts are managed with precision, budgets are adhered to, and financial processes are stable and reliable; * Net Promoter Score (NPS): Driving client satisfaction and advocacy, as measured by their likelihood to recommend our services; * Account Revenue Growth and Sustain: Strategically fostering account growth through innovative solutions and long-term revenue stability. This structure aligns rewards with results, ensuring performance excellence is recognised and incentivised. Measurement Metrics The success of the Account Manager role is evaluated based on the following categories: Client Satisfaction * Client Feedback (NPS): Track satisfaction trends quarterly, ensuring consistent improvement from the baseline; * Referrals & Testimonials: Secure at least one public recommendation or referral per client. Revenue Growth * Upselling/Cross-selling Revenue * Revenue Target Achievement * Gross Margin * Growth and Sustain Score (GSS) * Financial Stability Score (FSS) Activity & Productivity * Client Interactions: Maintain consistent touchpoints through regular meetings and planning sessions. * Forecast Accuracy: Minimise the variance between initial forecasts and actual revenue. Qualifications and Skills * Proven extensive experience in account management, client relationship development, and revenue growth; * Strong ability to build inclusive, trusted relationships with business and operational stakeholders, grow toward engaging executive leadership, and create positive experiences; * Strong consultative skills, with the ability to identify and address client needs proactively; * Excellent problem-solving skills with a results-driven mindset; * Outstanding communication, negotiation, and presentation skills; * Proficiency in analysing financial metrics and delivering data-driven insights; * Demonstrated ability to manage multi-year accounts in a dynamic environment; * High level of autonomy and capability to work with minimal oversight while delivering measurable results; * Exceptional collaboration and alignment skills, ensuring seamless interaction between clients and internal teams; * Commitment to supporting sustainable growth.