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Job DescriptionWe are a private, family owned medical practice specializing in complex endocrine disorders like diabetes and thyroid issues. We are patient focused. We value providing an excellent experience as the first point of contact for the patient. So much of medical compliance can be affected by how well we take care of the patients over the phone and at the front window. A good experience means the patient is more likely to come back. So finding the right person for the job is important. We are looking for ~ someone who values high quality customer service, consistently exhibiting polite, empathetic, and considerate phone call and in-person skills (we're all human, and we all have off moments, but striving to be as caring as possible as often as possible is the goal) ~ someone very willing to learn all of the tasks and responsibilities of the front desk ~ (ideally) someone already adept with the EMR Athena and who has some reception and/or medical coding experience Job Responsibilities (we currently have two positions available, and all of these responsibilites are shared between all individuals working at the front desk. Eventually you will learn how to do all of these tasks for cross-training purposes) ~ Patient check in and check out, taking monies, direct patient facing ~ Working in Athena EMR ~ Answering phones and scheduling patients ~ Insulin pump downloads ~ New patient referrals ~ Working the missing slips buckets ~ Creating basic claims in Athena, adding documentation and correct code (per guide sheet given) ~ Prior authorizations for VA and nutrition appointments ~ Insurance verification, primary and secondary, per diagnosis code ~ Being as caring and kind to the patients as often as possible This is a job where the phone is ringing and the patients are waiting. It can be stressful, but a positive patient-focused attitude will get you through the day with pleasure. Compatible experience is accepted, training will occur, but being a fast learner will help. Reach out with questions. We are looking to hire immediately (before the new year).

Job Description Are you a people person with a knack for staying organized in a fast-paced environment? Do you enjoy making a positive impact on people's lives? If so, we want to hear from you! Join our client’s dedicated medical team as a Medical Front Desk Receptionist, where you’ll play an essential role in ensuring the smooth day-to-day operations of a thriving office near downtown Chattanooga, TN. Why Apply? • Impactful Role: Be the friendly face that patients see as they walk through the door, helping create a welcoming environment for each appointment., • Professional Growth Opportunities: This is your chance to sharpen your administrative and interpersonal skills in a growing medical office setting., • Creating a Positive First Impression: Greet and assist patients with warmth, empathy, and professionalism., • Managing Appointments: Answer incoming calls, schedule and confirm appointments, and coordinate patient records with the utmost accuracy., • Providing Support: Act as a liaison by addressing patient inquiries related to office policies and procedures., • Interpersonal Excellence: A passion for working with people and delivering exceptional customer service., • Adaptability: Ability to multitask effectively and maintain attention to detail in a fast-paced medical office environment., • Team Spirit: A collaborative mindset and a commitment to supporting your team members., • Familiarity with medical office operations or prior experience in a similar role is a plus., • Strong communication and organizational skills., • Proficiency with electronic medical records (EMR) systems like Cerner or Epic is an advantage • Minimum of 2 years of experience in a medical front office or similar administrative role., • Strong interpersonal skills and a passion for delivering exceptional customer service., • Ability to multitask and maintain attention to detail in a fast-paced environment., • Familiarity with basic medical terminology and office procedures., • Proficiency in using electronic medical records (EMR) systems such as Cerner or Epic., • Excellent organizational and communication skills., • All candidates may be required to complete relevant screenings as part of the hiring process., • Prior experience in patient scheduling and receptionist duties is highly preferred.

Job Description Carlson EyeCare Centers is a growing multi-office optometry practice based in East Tennessee. Our philosophy is simple: We provide premium quality eye care services, promote healthy and sustainable lifestyles, and contribute to our local community. We work with our business partner, LensCrafters, to fill our patients’ eyewear needs. We are seeking new full time employees to join our team. We are currently hiring an Optometric Technician/Receptionist for our Chattanooga locations. This employee will work at our Northgate Mall location. On-the-job training is provided! What You'll Do: • Scheduling eye exams, • Answering phones, • Checking patients in/out, • Insurance verification,, • Preliminary testing, • Obtaining medical history, • Teaching first time contact lens wearers insertion and removal of lenses What You'll Bring: • Candidates must be friendly, energetic, and enjoy working with a team to get tasks completed each day We want our employees to grow with us! We encourage our staff to take advantage of any and all opportunities for professional and personal development by improving their skills and learning something new every day. Our employees are our greatest resource. Plus, we throw great holiday parties. We offer health insurance and 401k benefits for full time employees and bonuses for all employees. Thank you for your interest in working for Carlson EyeCare Centers. We appreciate your time and review each and every resume that is submitted. If you are selected to participate in the interview process, you will receive a message within a week. We look forward to meeting you! Job Type: Full-time Pay: $13.00 - $15.00 per hour Benefits: • Health insurance monthly premium paid by employer, • 401(k) and 401(k) matching, • Rotating weekends

Job Description SUMMARY: Responsible for accounts receivable functions; applies principles of accounting to perform accounting tasks related to the efficient maintenance and processing of accounts receivable transactions. This includes processing, distribution, and maintenance of records by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned by the Chief Executive Officer and Director of Accounting. • Post, process, and reconcile deposit entries of payments by cash, check, credit card, and ACHs in the ERP system., • Regularly monitor and analyze accounts receivable reports and aging reports to identify and resolve discrepancies., • Send customer past due statements on the 10th of each month., • Distribute AR aging reports on the 10th and 25th of each month to FSD, general managers, and department heads., • Develop and implement strategies for efficient and effective collection of outstanding debts, while maintaining a positive customer relationship., • Acts as liaison between corporate and branch locations regarding any past due accounts over 60 days., • Corresponds with customers, responds to inquiries, and resolves discrepancies., • Assist with customer portals and invoice submissions., • Copies, files, and retrieves materials for accounts receivable as needed., • Continuously assess and enhance accounts receivable processes, implementing automation and best practices to increase efficiency and reduce errors., • Assist with preparing and filing of Weekly, Monthly, and Quarterly Tax Reports for U.S. federal, state, and local income taxes., • Assists with special projects and audits as needed., • Performs other office duties as needed to ensure smooth financial processes. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. Accounts Receivable Specialist is subject to supervision by the Chief Executive Officer and the Director of Accounting. COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies: • Analytical – Collects and researches data; Uses intuition and experience to complement data., • Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments., • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics., • Technical Skills - Pursues training and development opportunities, shares expertise with others., • Interpersonal Skills - Maintains confidentiality; Remains open to others' ideas and tries new things., • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings., • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information., • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Puts success of team above own interests; Supports everyone's efforts to succeed., • Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values., • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Supports affirmative action and respects diversity. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: Associate's degree (A. A.) or equivalent from an accredited college or technical school; or minimum one year related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating policies, and procedure manuals using the English language. Ability to write routine reports and correspondence. MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of Accounting software, Contact Management Systems, Internet programs, Spreadsheet software, and Word Processing software. CERTIFICATES, LICENSES, REGISTRATIONS: Valid Driver's License OTHER QUALIFICATIONS: Ability to pass a drug screen and criminal background check. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, and use their hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, the ability to adjust focus, and the ability to see and distinguish basic colors. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. OTHER TASKS: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. #WaldenWay Pay Rate$50,000—$50,000 USD We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth. So if you're ready to embark on a meaningful career with one of the nation's most dynamic and fastest growing security companies, apply with Walden Security today.

Job Description LEGACYBOX Customer Service Concierge Agent — Full Time At Legacybox, we don’t hire customer service reps. We hire brand ambassadors who happen to be great at customer service. Legacybox exists to honor the trust families place in us by reclaiming their most meaningful moments from aging media so they can be watched, shared, and preserved forever. Every email you write, every call you take, every chat you handle is a moment where a family has put their irreplaceable memories in our hands. We take that seriously, and so do you. You are empathetic, calm under pressure, a natural problem solver, and you write with warmth and precision. You are as comfortable de-escalating a frustrated customer as you are spotting a process gap and flagging it for the team. You want to do more than answer tickets; you want to help build something. What You’ll Do • Own customer interactions across phone, email, and live chat — phone is our most important channel and the one where our brand shows up most personally; every interaction, regardless of channel, should be warm, complete, and on-brand, • Read the room: calibrate tone and urgency to the customer’s emotional state, not a script, • Resolve issues on the spot; when escalation is needed, submit Tier 2 requests that are detailed, accurate, and actionable, • Master our order management systems to handle account changes, order tracking, billing questions, and fulfillment inquiries efficiently, • Maintain deep product knowledge across Legacybox to give confident, accurate answers to any customer, • Identify recurring friction points and surface them proactively. We want root fixes, not repeat tickets, • Represent the brand with every word you write: you are not a support agent, you are a concierge Required: • Exceptional written communication skills — clear, warm, and professional; free of jargon, reflexive openers, and filler language, • Exceptional verbal communication skills and phone etiquette — confident, composed, and human on the phone; you know how to listen, how to de-escalate, and how to leave someone feeling taken care of, • Fast, accurate typing — you can keep up with live chat and high-volume email without sacrificing quality, • Sound judgment: you know when to act, when to escalate, and how to handle ambiguity without a playbook, • Creative problem solving — you find the yes before you reach for the no, • Proficiency with web-based tools and productivity software; comfortable learning new platforms quickly, • Working knowledge of Google Suite (Docs, Sheets, Gmail, Drive), • Experience with or ability to quickly master: Gorgias (or similar CRM), Aircall, Slack, • 1+ years of customer-facing work experience, or an Associate’s degree, • 18+ years old, • Hotel, hospitality, or concierge experience — you already know what “going above and beyond” actually looks like, • Sales experience and acumen — you understand how to listen for needs, build trust, and guide a customer toward the right decision without pressure This is a performance-driven role. We measure what matters and we invest in people who consistently hit the bar. You’ll be expected to maintain strong results across three dimensions: • Tickets per hour (TPH) — you manage your time well and work efficiently through volume without cutting corners on quality, • Customer satisfaction (CSAT) — the people you help feel genuinely helped; scores reflect real experiences, not just resolved tickets Who You Are • You genuinely care about the person on the other end of the conversation — your tenth call of the morning feels the same as your first, • You’re self-motivated and don’t need to be managed into doing good work, • You take ownership — when something goes wrong, you fix it; you don’t deflect, • You are organized, detail-oriented, and reliable: you show up, on time, prepared, • You can hold a high standard while moving fast — volume and quality are not in conflict for you, • You maintain a positive, professional attitude even on hard days, • You think beyond your queue: you want to understand the business and help improve it, • Career growth — we’re a fast-growing organization and we promote from within; this role is a launchpad, not a landing spot, • Performance bonus opportunities up to $700 during peak season, • Medical, dental, vision, HSA, and short-term disability — 30-day waiting period, • 401K with employer match — 6-month waiting period (must be 21+), • 80 hours PTO annually, accrued bi-weekly, • Paid parental leave (maternity and paternity) after 1 year of employment, • Performance, attendance, anniversary, and birthday perks Ask what’s best for Legacybox · Deliver superior experiences · Keep it simple · Build relationships · Always be improving · Be above reproach Powered by JazzHR 51siBJfWrm

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