Technical Business Analyst III
4 days ago
Philadelphia
Job Description We are seeking a Senior Technical Business Analyst to be responsible for defining and translating complex business and technical requirements to support Xfinity Mobile and Comcast Business Mobile (CBM) products. This role serves as a subject matter expert in mobile functionality, systems architecture, system integrations, and API design supporting initiatives from discovery through post‑production. The role collaborates closely with product owners, architects, UX teams, developers, and QA partners to ensure exceptional customer experiences, accurate technical implementation, and the delivery of high‑quality product features. This role also supports CBM provisioning and sales order systems, customer journey communications (email/SMS), and the creation of user‑friendly requirements that ensure both accurate system behavior and seamless end‑to‑end customer experiences. Key Responsibilities: • Collaborate with architects, product owners, UX leads, development teams, and vendors to define business and technical requirements and drive successful delivery across all project phases., • Create detailed system specification artifacts such as: User stories and traceability to requirements, API interaction documentation, digital workflows, use cases, and data mappings, and sequence diagrams and call flows., • Write Swagger specifications in YAML for REST APIs, defining endpoints, operations, inputs/outputs, error handling, and authentication., • Create JSON API payloads representing sample request/response data for front‑end–back‑end communication., • Analyze third‑party XML API specifications using tools such as SOAP UI., • Develop clear and groomed front‑end and back‑end user stories in Jira including payloads, error messaging, business rules, UI interactions, sequence diagrams, endpoints, acceptance criteria, and implementation details., • Capture test data needs and create corresponding Jira tickets to support unit and in‑sprint QA testing., • Provide end‑to‑end test plans aligned to sprint schedules; support QA validation to ensure development meets requirements., • Actively participate in Agile ceremonies (sprint planning, daily standups, reviews, retrospectives, and scrums of scrums)., • Support customer journey email/SMS development by drafting clear, user‑friendly verbiage and validating communications against requirements., • Conduct discovery and analysis for CBM provisioning, order entry, and support systems to define feature requirements for the CBM Plan of Record., • Document customer‑facing behaviors, system interactions, and foundational feature requirements., • Work cross‑functionally on solution design, user experience, learning documentation, and operational readiness throughout the lifecycle., • Collaborate with end users to document needs and translate into comprehensive system requirements., • Identify system impacts, risks, and dependencies across interconnected systems., • Support troubleshooting efforts and validate customer communication execution for accuracy., • Consistently exercise independent judgment and discretion on significant matters., • Bachelor’s degree or equivalent experience., • 5–7 years of experience as a Business Analyst or Technical Business Analyst in a complex enterprise environment., • Strong expertise in API design, REST/SOAP, JSON, XML, and Writing Swagger specifications in YAML., • Experience with systems integration, systems architecture, Agile methodologies, full SDLC, Jira, and Confluence., • Proven ability to write detailed technical documentation: SRS, data mappings, workflows, sequence diagrams, and customer journey documentation., • Strong understanding of ecommerce platforms and ability to recommend solutions based on platform capabilities., • Experience validating technical requirements against QA results, including troubleshooting discrepancies., • Ability to collaborate with cross‑functional teams (UX, developers, QA, product)., • Excellent analytical, communication, and problem‑solving skills., • Professional certifications such as CBAP or PMP., • Telecom domain knowledge, including mobile service lifecycle concepts., • Experience with digital channels (web, mobile, apps, social)., • Prior involvement in customer communications, email/SMS journey mapping, and drafting user‑friendly content., • Experience supporting provisioning, sales order entry, or customer‑support systems in a telecom or subscription‑based environment., • Experience with test planning, regression validation, and user acceptance processes., • Experience leading projects or serving as a subject matter expert in complex environments.