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- historic downtown property management llc
Entry level customer service representative (remote)5 days ago$24–$37 hourlyPart-timeDowntown Jersey City, Jersey CityWe are looking for a dedicated and empathetic Customer Service Representative to join our team. In this role, you will be responsible for providing excellent customer support through various channels, such as phone, email, and chat. You will act as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate is a strong communicator, problem-solver, and thrives in a fast-paced environment. Key Responsibilities • Respond promptly to customer inquiries via phone, email, and chat. • Identify and assess customer needs to ensure they receive accurate solutions and information. • Handle and resolve customer complaints in a professional and timely manner. • Provide detailed information on products, services, and policies. • Process customer orders, forms, applications, and requests. • Keep records of customer interactions, transactions, and feedback. • Follow up with customers to ensure that they are satisfied with the resolution of their issues. • Collaborate with internal teams to improve customer service processes. • Maintain a positive, empathetic, and professional attitude toward customers at all times. Qualifications • High school diploma or equivalent (required); Associate’s or Bachelor’s degree (preferred). • Proven experience in a customer service or call center role. • Excellent verbal and written communication skills. • Strong problem-solving abilities with a customer-first attitude. • Proficiency with customer service software, CRM tools, and Microsoft Office Suite. • Ability to handle stressful situations with patience and professionalism. • Strong multitasking, time management, and organizational skills. • Flexibility to work in shifts (if required). Key Competencies • Empathy and emotional intelligence. • Active listening and interpersonal communication. • Conflict resolution and adaptability. • Attention to detail and accuracy. • Team player with a collaborative mindset
Immediate start!No experienceEasy apply - TOP FLOOR
Marketing Assistant2 months ago$55000–$65000 yearlyFull-timeJournal Square, Jersey CityTOP FLOOR is committed to creating more financial opportunities for its clients, enabling them to make a positive impact on the world. We specialize in marketing and fundraising for top-tier nonprofit organizations. Our team of highly trained professionals focuses on long-term donor acquisition and retention, engaging potential donors directly with a personalized, human approach. In these unprecedented times, we strive to raise awareness about critical issues and inspire like-minded individuals to contribute to positive change. If you’re ready to be part of a dynamic team that makes a difference, TOP FLOOR could be the right fit for you! Role Description Practice and develop meaningful communication skills to represent clients - Execute marketing campaigns to drive sales and promote products/services - Engage with potential customers in a dynamic and personable manner - Build and nurture strong relationships with clients and potential donors - Collaborate with the marketing team to develop and implement impactful strategies - Provide valuable insights and feedback to enhance marketing and sales initiatives - Continue developing leadership skills by engaging in networking calls and training Requirements: - Excellent communication and interpersonal skills - Enthusiastic and results-driven attitude - Proven sales experience or a strong interest in developing sales skills (not required) Qualities of an ideal candidate: - Dependable - Excellent communicator - Student-Minded - Hardworking and self-motivated - Stands out from a crowd - Desire for professional success and career growth - Outgoing and personable - Fun, energetic, enjoys getting to know people - Competitive Relevant skills and qualifications: • Experience in public relations or marketing • Knowledge of social media management • Ability to work collaboratively in a team
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