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Job DescriptionEnterprise Customer Success ManagerFull-time Position About Us We are a rapidly growing B2B SaaS startup revolutionizing the way enterprises manage their digital transformation initiatives. Our cutting-edge platform empowers organizations to streamline their operations, enhance productivity, and drive innovation across their business units. As we continue to expand our client base and product offerings, we are seeking a talented and driven Enterprise Customer Success Manager to join our team. Position Overview As an Enterprise Customer Success Manager, you will play a crucial role in ensuring the long-term success and satisfaction of our high-value enterprise clients. You will be responsible for building and maintaining strong relationships with key stakeholders, driving product adoption, and maximizing the value our customers derive from our platform. This position requires a strategic mindset, excellent communication skills, and a deep understanding of B2B customer success principles. Key Responsibilities • Client Onboarding and Implementation: Develop and execute comprehensive onboarding plans for new enterprise clients, ensuring a smooth transition and rapid time-to-value. Collaborate with cross-functional teams to coordinate implementation efforts and address any technical challenges., • Relationship Management: Serve as the primary point of contact for assigned enterprise accounts, building strong relationships with key decision-makers and stakeholders at all levels of the organization. Conduct regular check-ins and quarterly business reviews to maintain engagement and identify growth opportunities., • Strategic Account Planning: Develop and maintain detailed account plans for each client, outlining goals, KPIs, and action items to drive adoption, expansion, and retention. Continuously monitor account health and proactively address any risks or concerns., • Product Adoption and Usage: Analyze product usage data and customer feedback to identify opportunities for increased adoption and value realization. Develop and implement strategies to drive feature adoption and showcase the full potential of our platform., • Customer Advocacy: Cultivate customer advocates within your portfolio, encouraging participation in case studies, testimonials, and referral programs. Facilitate knowledge sharing and best practices among clients to foster a strong user community., • Upsell and Cross-sell Opportunities: Identify and pursue expansion opportunities within existing accounts, working closely with the sales team to develop and execute account growth strategies. Ensure a seamless handoff between sales and customer success teams for upsell and cross-sell initiatives., • Churn Prevention: Monitor customer health scores and engagement metrics to identify at-risk accounts. Develop and implement targeted retention strategies to address concerns and mitigate churn risk., • Product Feedback and Innovation: Gather and synthesize customer feedback to inform product development priorities. Collaborate with the product team to communicate customer needs and market trends, contributing to the product roadmap., • Reporting and Analytics: Prepare and present regular reports on account performance, customer health, and key success metrics to internal stakeholders and leadership. Utilize data-driven insights to inform strategic decision-making and resource allocation., • Industry and Product Knowledge: Stay up-to-date with industry trends, competitive landscape, and product developments to provide informed guidance to clients and internal teams.Qualifications, • Bachelor's degree in Business, Marketing, or a related field; MBA is a plus, • 5+ years of experience in customer success, account management, or consulting roles

Job Description Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies. Our platform offers two core products: Merge Unified, which enables businesses to add hundreds of integrations to their products with a single API, and Merge Agent Handler, which empowers AI agents with secure access to thousands of third-party tools. Merge's enterprise-grade platform handles the entire integration lifecycle, from authentication and security to monitoring and maintenance. Thousands of companies trust Merge to accelerate product development, unblock sales, reduce customer churn, and save engineering resources—allowing them to focus on their core product. Merge is looking for a Customer Success Manager to help lay the foundations for repeatable and consistent revenue growth. You should be driven, adaptable to change and creative as you help us test out new ideas and find what works in the pursuit of building a truly customer-centric process. This is a fantastic opportunity to play a key role in an organization that cares deeply about delivering an exceptional customer experience. What you will do: • In the role, you will work directly with technical stakeholders at our customers to escalate and resolve issues and challenges swiftly and effectively, • You will manage our customers' post-sales journey from onboarding to renewal and collaborate with sales and technical services to ensure customers are adopting Merge and that we are properly supporting their use cases, • The expectation will be to manage 40-50 commercial customers, • A minimum of 3+ years of experience working in a Customer Success or Account Management function for software products, • A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers' team within Merge, • The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc., • An entrepreneurial mindset – in a fast-moving startup environment, priorities shift and playbooks don't always exist; you'll need to exercise sound judgment, adapt quickly, and operate effectively beyond established processes, • The cash compensation range for this role is $125,000-$150,000 OTE (base + variable compensation), • Unlimited PTO + 10 company holidays, • Pre-Tax commuter benefits, • 100% covered health, vision, and dental insurance, • 401K Plan, • $200 one-time home office stipend

Job Description Who is Atominvest Atominvest is the operating system for modern private markets asset managers. Our modular, flexible SaaS technology underpins key investor- and portfolio-management workflows. Our customers are sophisticated private equity, growth equity, and private credit firms managing billions in assets globally. We aim to deliver ongoing high-quality outcomes for them through a long-term partnership mindset. At Atominvest, you’ll be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world’s best investors and delivering a positive impact through this. Based on the growth we are experiencing, we think we’re on to something big. It won’t be easy. Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You’ll move quicker than feels comfortable and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SaaS companies on the planet. We’ve gone from zero to ten, now we’re looking to go from ten to one hundred! Role Overview: As a Customer Success Manager at Atominvest, you will own the end-to-end delivery of our platform for both new and existing clients. You will serve as the primary partner for some of the world’s leading alternative investment managers, ensuring fast, smooth implementations while driving adoption, advocacy, and long-term account expansion. This role sits at the heart of our commercial organisation - representing the face of Atominvest to clients and collaborating closely with Product, Engineering, and Sales to ensure client objectives are consistently met. What You’ll Be Doing * Act as the main point of contact for clients throughout onboarding, implementation, and ongoing success. * Manage the full customer lifecycle: requirements gathering, configuration, data migration, testing, training, go-live, and post-deployment adoption. * Shorten time-to-value by proactively managing timelines, dependencies, and client expectations. * Analyze client datasets, workflows, and reporting structures to configure optimal solutions. * Lead discovery workshops, training sessions, and regular business reviews with decision makers and operational stakeholders. * Deliver white-glove support, ensuring issues are escalated, prioritised, and resolved quickly. * Identify expansion opportunities by understanding client goals and how Atominvest can support their broader operating model. If you’re excited by solving complex problems for sophisticated clients and influencing how the alternative investments industry operates, we’d love to hear from you. Requirements * Prior experience in Customer Success, Implementation, or a client-facing role in a high-growth B2B SaaS environment. * Strong understanding of the private markets ecosystem, investor reporting, and ideally fund accounting concepts. * Exceptionally organised, with strong project management instincts and attention to detail. * Analytical, structured thinker with experience interpreting and working with client datasets. * Advanced Excel skills. * Clear, concise written and verbal communication—you can simplify complexity for senior stakeholders. * Proven ability to deliver best-in-class client service in fast-moving environments. * Collaborative team player who contributes ideas and learns quickly. * Ambitious, entrepreneurial mindset with resilience and a bias toward action. * Bonus: hands-on project management experience or formal PM frameworks. Interview Process * Initial screening call * Conversation with our US Customer Success Lead * Case study * Interview with our Global Head of Customer Success * Conversation with US team member * Offer and onboarding at Atominvest What we offer * Competitive compensation (fixed base salary + performance incentives) * 25 days of holiday per year + bank holidays * Hybrid working style (a minimum of 3 days in our central London office is required) * Cycle2Work scheme * Employee Assistance Programme (EAP) to support employee wellness * A culture of trust, ownership, responsibility and autonomy in your work * An incredible team of smart and mission-driven people to work with * Fun working atmosphere * Significant growth opportunities * Company-wide socials and events Compensation Range: $80K - $100K

Job DescriptionAbout UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the Role We’re seeking a proactive and driven Customer Success Manager (CSM) to join our Commercial Customer Success team. In this role, you’ll be instrumental in ensuring the success of deployments, fostering long-term client relationships, and expanding Canary's presence within the MM market across the US. As a CSM, you’ll collaborate closely with the Customer Success, Sales, and Product teams to support client success and growth while contributing to Canary's strategic goals for the region. Your efforts will directly influence the company’s expansion and establish you as a key player in shaping the future of hospitality technology in the Americas. Responsibilities • Product Expertise: Deeply understand Canary’s products, both current and future, to effectively communicate their value and impact to clients, • Client Onboarding: Lead all aspects of the onboarding process, including collecting client requirements, conducting webinars, and completing initial account setup to ensure a smooth and efficient start, • Drive Customer Value: Partner with clients to understand their goals, demonstrate how Canary’s solutions address their needs, and minimize time-to-value, • Relationship Management: Build and maintain strong relationships with key stakeholders, identifying pain points and opportunities for growth. Collaborate with Sales to close expansion opportunities and communicate client feedback to inform the product roadmap, • Portfolio Growth: Own a book of business and proactively identify growth opportunities, partnering with Sales to expand the book of business, • Strategic Insight: Act as a trusted advisor, identifying and resolving client challenges while ensuring alignment with Canary’s goalsQualifications, • Bachelor's degree (BS/BA)., • 2-3 years of proven experience in account management or customer success, preferably within a B2B SaaS environment., • Strong understanding of customer success methodologies and best practices., • Excellent communication abilities and presentation skills, capable of building trust and rapport with diverse stakeholders., • Ability to manage multiple accounts simultaneously and prioritize tasks effectively., • Proactive and results-oriented with a strong customer-centric approach., • Proven track record of working with clients through complex technical challenges., • Collaborative nature, adept at working with cross-functional teams including Product, Marketing, Sales, and Operations., • Confidence, charisma, and the ability to seize opportunities to drive growth and success., • Proficiency with technology and adaptability to dynamic environments. Compensation is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidate’s skill level, experience, and specific work location. This role may also include the opportunity to earn equity. We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits: Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Trustpair stops vendor fraud before it happens. We're the automated vendor validation platform protecting 400+ enterprise companies worldwide. Since 2017, finance and procurement teams have used Trustpair to eliminate vendor fraud while reclaiming 90% of the time they once spent on manual checks. As vendor fraud grows more sophisticated, we stay ahead by combining deep expertise in financial crime with cutting-edge technology. Our core product focuses on secure, reliable vendor account validation to wipe out fraud and boost efficiency. Internally, teams across Trustpair use AI tools in their day-to-day work to automate repetitive tasks and unlock strategic insights that help us build and operate better. From day one, you’ll be encouraged and trained to integrate these tools into your workflow in a practical, hands-on way. With offices in New York, Paris, London, and Milan, we're a diverse team united by a bias for action. We ship fast, learn from experiments, and tackle problems that matter: protecting billions in payments for companies worldwide. If you want to see your work make an immediate impact in financial security, Trustpair is built for you. Learn more about how we use AI in our everyday work. About the role Trustpair is looking for a Strategic Customer Success Manager to join our US team and take ownership of a portfolio of our largest, most complex, and most strategic enterprise customers in North America. This role is designed to reinforce our US presence and provide exceptional support to top-tier clients, ensuring strong satisfaction, retention, product adoption, and expansion over time. You will play a key role in onboarding new enterprise customers, driving long-term success plans, supporting change management, and identifying upsell opportunities across your portfolio. This is an individual contributor role with room to grow as the US Customer Success team expands. You will report to Mathilde and join the CSM International team, working closely with the wider Customer team as well as Product, Account Management, Sales, Ops, and Revenue Excellence. This position is based in New York City, with hybrid onsite presence preferred. We are primarily looking for candidates in the commutable Tri-State Area who can come into the office 1–2 days per week. Compensation: The expected on-target earnings for this role are in the range of $135,000–$150,000 What you'll do:Client Onboarding and Enablement * Manage a portfolio of high-value, high-complexity customers across industries * Lead onboarding for large enterprise US clients, including customized training and support on integrations to drive fast adoption * Define and execute tailored success plans aligned with each customer’s business goals * Support and, when needed, lead change management efforts on the customer side Relationship Management and Retention * Build strong, trust-based relationships with a range of senior stakeholders across Finance, Procurement, IT, and related functions * Run regular check-ins and Quarterly Business Reviews to drive value, satisfaction, and retention * Monitor customer health, proactively flag risks, and take action to secure renewals * Develop client advocates who can participate in reference calls and broader advocacy initiatives Product Adoption and Usage Optimization * Use customer data and usage insights to drive stronger adoption and stickiness of the platform * Guide customers toward fuller use of Trustpair’s features and value for risk management * Navigate complex organizational structures to build adoption and internal advocacy Revenue Growth * Identify upsell and expansion opportunities within strategic accounts * Partner closely with Sales to convert those opportunities into growth Customer Advocacy * Represent the voice of the customer internally to help shape product direction * Partner with Marketing on case studies, testimonials, and other advocacy initiatives to support Trustpair’s growth in the US market Regional Strategy and Insights * Bring market feedback and customer insight to help shape US-specific strategy * Stay informed on customer needs, industry developments, and competitive trends What’s in it for you ???? * At Trustpair, we see AI as a tool to save time, sharpen focus, and boost impact - whether you're already hands-on with AI or eager to learn, you’ll join a team that values and encourages AI-driven ways of working * Opportunity to join a fast-growing scale-up in a highly impactful role * Ownership of strategic, high-value enterprise accounts in the North American market * A collaborative environment with a flat structure, where everyone’s voice is heard with room for growth and career development * The chance to join the US team at an exciting stage, where ideas, initiative, and ownership are genuinely valued * Exposure to a European-headquartered company with international collaboration * A flexible hybrid work environment that encourages autonomy, leadership, and strong cross-functional partnership * A talented team with senior colleagues you can learn and work with * Inclusive environment with cultural diversity and parity Why join Trustpair? A list of our perks here! Must-Haves * 7+ years of experience in a technical SaaS or enterprise B2B software environment * 3–4+ years of significant experience working with strategic and/or enterprise B2B clients * Prior experience managing strategic, complex US enterprise accounts * Strong experience driving renewals and identifying upsell or expansion opportunities * Familiarity with complex technical integrations, including APIs and SFTP * Strong project management skills, with the ability to manage multiple deadlines, stakeholders, and priorities * Strong problem-solving skills and the ability to bring structure and solutions in complex situations * Excellent communication and relationship-building skills, especially with senior stakeholders and executives * High level of organization, rigor, and attention to detail * A data-driven approach to decision-making * Native-level English Nice-to-Haves * Experience with tools such as Intercom, Planhat, and Looker * Experience in a B2B SaaS start-up or scale-up environment * Experience working in an international environment and/or a European company * Experience working with or selling to teams within the CFO organization, especially Procurement, Accounts Payable, and Treasury. Recruitment Process * First call with Morgan, Talent Acquisition Specialist (30 mins) * Experience interview with the hiring manager, Mathilde (30 mins) * Case study interview with Mathilde and Caitlin (1 hour) * Coffee fit with members of the US team * Final interview with Baptiste, CEO & Cofounder Equal Opportunity Statement Trustpair's policy is to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for all positions in Trustpair must be legally authorized to work in the country which they are applying for or be a citizen from Schengen / EU zone. The verification of employment eligibility will be required as a condition of hire.

Job Description About the Role The Client Success Manager serves as the primary point of contact and trusted advisor for an assigned portfolio of clients served under CHR's PEO and ASO service models. This role is responsible for building strong, long-term client relationships, ensuring seamless delivery of HR, payroll, benefits, and risk management services, and driving client retention and satisfaction. Key Responsibilities Client Relationship Management • Serve as the dedicated point of contact for an assigned book of business across PEO and ASO clients spanning payroll, benefits, HR, and risk management service lines., • Conduct regular client check-ins, quarterly business reviews, and annual account reviews to assess satisfaction and service performance., • Build deep relationships with client stakeholders at all levels including business owners, HR managers, and finance contacts., • Oversee consistent, high-quality service delivery across all assigned accounts., • Support clients with day-to-day operational needs, acting as a true extension of their internal team., • Conduct structured system check-ins with clients to review platform utilization, reinforce system knowledge, and provide education grounded in the client’s account history; ensure compliance requirements are met with each new system implementation and any changes to existing systems., • Ensure clients are fully leveraging the scope of available CHR services including payroll processing, HR consulting, benefits administration, and compliance support., • Coordinate with internal Payroll, Benefits, HR, and Risk teams to ensure accurate, timely, and compliant service delivery across all accounts., • Monitor service delivery across all assigned accounts and identify potential issues before they impact the client., • Serve as the escalation point for complex client concerns, driving timely resolution with urgency and professionalism., • Own client retention goals for assigned portfolio and develop proactive strategies to protect and grow the book of business., • Identify at-risk accounts and implement remediation plans in partnership with leadership., • Identify and communicate up-sell and cross-sell opportunities within the existing client base; actively participate in upselling initiatives for new and upgraded systems by articulating the value of platform enhancements and guiding clients through adoption of expanded service capabilities., • Maintain accurate and up-to-date client records in CRM and internal systems., • Prepare and present client-facing reports on service performance, payroll summaries, and key account metrics. Required • 5+ years of client-facing experience in a PEO, ASO, HR outsourcing, or payroll/benefits environment, • Solid understanding of both the PEO and ASO service models, including the structural and legal distinctions between the two., • Proven ability to manage a high-volume book of business while maintaining high client satisfaction across diverse industries., • Excellent verbal and written communication skills with the ability to present confidently to business owners and executives., • Strong organizational and time management skills with the ability to prioritize competing demands across a large client portfolio., • Client-first mindset with a proactive, consultative service approach, • Strong problem-solving and conflict resolution skills, • Ability to build trust and credibility quickly with business owners and HR professionals., • Collaborative team player who thrives in a fast-paced, high-volume environment, • High emotional intelligence, professionalism, and executive presence, • Detail-oriented with strong follow-through.

Job DescriptionAbout Us: Torch Dental is a rapidly growing start-up whose mission is to improve the lives of healthcare providers by simplifying supply ordering, providing transparent pricing, and modernizing a previously outdated ordering process. Torch is targeting the $100+ billion office-based healthcare supply industry, starting with dental practices. Our innovative e-commerce software platform streamlines healthcare professionals’ procurement process and secures the best prices for products. We are a close‑knit team that enjoys working together every day to solve real‑world problems. We obsess over customer satisfaction, promote a strong bias for action, encourage team members to engage in impactful work, and foster a one team culture. Our goal is to create better solutions to help healthcare professionals succeed, and we are looking for people like you to help bring this vision to life. About the Role: Customer Success Manager 1 is a foundational role focused on delivering an exceptional customer experience and driving value across a book of small to mid-sized accounts. You’ll guide customers through onboarding, support their early adoption, and proactively work to retain and grow their relationship with Torch. In this role, you’ll build core skills in customer engagement, platform expertise, and account management. You’ll also play an important role in capturing customer feedback, identifying patterns, and collaborating cross-functionally to improve the overall experience. This is a great opportunity for someone eager to build a career in Customer Success with a fast-growing, customer-obsessed team. Location: Austin, Texas or New York City, NY(in office Monday - Thursday, flexibility on Friday) Key Responsibilities: • Own a portfolio of more complex customer accounts from onboarding through early adoption, ensuring a smooth and supportive experience., • Drive product usage and value through regular check-ins, education, and support touchpoints., • Understand customer goals and challenges and ensure Torch is delivering on their needs., • Track account health, flag potential risks early, and surface retention concerns to the team., • Help customers get the most out of Torch’s features—especially those related to cost savings, time efficiency, and vendor consolidation., • Use data and platform insights to personalize outreach and demonstrate value (savings, time saved, etc.), • Run quarterly practice reviews with customers for goal alignment and consultation on how to continuously maximize their success on the platform., • GMV retention, helping ensure that customers continue to consolidate and grow their purchasing on Torch over timeOnboarding & Adoption Support, • Lead Kickoff calls and early onboarding sessions to set customers up for success., • Assist customers with account setup, order building, and navigating the Torch platform., • Educate customers on best practices and how to maximize Torch Rewards and Advantage benefits.Internal Collaboration & Process Improvement, • Log key customer insights in Salesforce and help identify trends across your book., • Provide feedback to the product, supplier, and operations teams based on customer conversations., • Support pilot programs or process experiments in collaboration with more senior team members.What Success Looks Like, • Strong early adoption across your accounts, • High retention rate across your book of business (Logo and GMV), • Consistent customer engagement and satisfaction, • Accurate and timely account tracking in internal systems, • Collaboration with teammates to share learnings and improve processesAbout You:, • 2 to 5 years of experience in Customer Success, Account Management, or a client-facing role, • Strong communication and relationship-building skills, • Comfortable with having significant phone and video call time with customers for relationship management, • Comfort with using data and insights to drive conversations, • A proactive, detail-oriented mindset with a focus on customer value, • Eagerness to learn, grow, and contribute to a fast-paced, customer-obsessed teamBonus:, • Experience at a fast-growing startup, • Experience in healthcare and dental industry, • Knowledge of working with SMBs (small and medium business), • Experience using CRM tools (e.g. Salesforce)Compensation and Benefits:, • Compensation: OTE range of $84,000-87,000 dependent on location, Base salary between $61,000–$64,000 depending on location and experience (Includes material upside commission potential), • Medical and dental coverage with Aetna, • 401k benefits with Empower, • Unlimited paid time off (PTO), • Maternity and Paternity leave, • Commuter benefits for hybrid employees, • Fully stocked pantry and fridge for hybrid employees

Technical Account Manager – Fixed Income eTrading Location: New York, NY Company: Lucera About Lucera Lucera builds high‑performance, hosted infrastructure for mission‑critical financial markets. Our platform powers global eTrading, low‑latency connectivity, market data distribution, and automated STP workflows for some of the largest banks, trading firms, and asset managers. As we expand our presence in New York—one of the world’s key hubs for fixed income and electronic trading—we’re looking for a mid‑level Technical Account Manager (TAM) to join our growing team. About the Role Based out of our NYC office, you will serve as a strategic and technical partner to Lucera’s institutional client base. You will work directly with traders, technologists, and operations teams across the New York financial ecosystem to ensure they get the most out of Lucera’s network, eTrading, and market data solutions. This is an ideal opportunity for professionals with 1–3 years of sell‑side fixed income experience who want to transition into a high‑impact fintech role while staying close to market structure, trading workflows, and cutting‑edge technology. Key Responsibilities Client Technical Advisory & Relationship Management • Act as the primary technical contact for NYC‑based trading and technology clients., • Build deep relationships with front‑office fixed income desks, eTrading teams, and infrastructure partners., • Lead onsite or virtual technical reviews, workflow assessments, and optimization sessions. eTrading Integration & Support • Support onboarding to Lucera’s low‑latency network, trading gateways, and execution services., • Troubleshoot connectivity, pricing workflows, order routing, latency concerns, and configuration issues., • Advise clients on RFQ, streaming, and CLOB execution models based on New York market structure. Market Data Integration • Assist clients in integrating real‑time and reference data feeds using Lucera’s market data APIs and tools., • Diagnose and resolve feed delivery, normalization, entitlements, or distribution issues., • Advise on best practices for scaling low‑latency data needs across the NY trading environment. STP (Straight‑Through Processing) Support • Assist with post‑trade workflow integration including allocations, confirmations, enrichment, and reconciliation., • Resolve breaks resulting from mapping, formatting, or counterparty workflow discrepancies., • Ensure seamless STP pipelines with OMS/EMS, risk, and back‑office systems. Issue Ownership & Resolution • Own critical issues end‑to‑end, coordinating with Engineering, SRE, and Product., • Provide clear communication, root‑cause insights, and resolution timelines., • Proactively identify stability risks and improvement opportunities for NYC clients. Internal Collaboration & Product Advocacy • Represent customer needs internally to influence Lucera’s roadmap., • Support Sales and Solutions Engineering in pre‑sales conversations with New York prospects., • Contribute to documentation, best practices, and knowledge sharing. Required Qualifications • 1–3 years of sell‑side fixed income experience, ideally in trading, sales, eTrading, or market‑making., • Strong understanding of fixed income products, market microstructure, and execution dynamics., • Familiarity with FIX protocol, market data feeds, API integrations, and electronic trading infrastructure., • Excellent communication skills with the ability to work directly with front‑office and technology teams., • Ability to troubleshoot data flows, platform integrations, and connectivity issues. Preferred Qualifications • Experience with FIX, FAST, JSON/XML data formats., • Knowledge of OMS/EMS systems and post‑trade workflows., • Exposure to low‑latency networks, cloud‑based infrastructure, or colocation environments., • Comfort with SQL, Python, or basic scripting (read/debug capability)., • Understanding of regulatory requirements such as TRACE and best execution. Why Join Lucera in NYC • Work at the heart of the financial markets, partnering with major banks and trading firms., • Direct exposure to high‑performance trading systems and critical market infrastructure., • Hybrid environment with strong in‑office collaboration in New York., • Opportunity to grow into senior technical leadership, solutions engineering, or product strategy roles.

Job Description Spate is seeking a client-obsessed, detail-oriented Junior Customer Success Manager to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, takes pride in delivering an exceptional client experience, and knows how to turn data into value for the brands they work with. Spate is the machine intelligence platform used by top industry beauty brands for marketing and product innovation. We analyze over 20 billion search signals to spot the next big beauty trend and help brands identify what consumers really want. Spate was founded by two ex-Googlers that built the Google trendspotting division and uncovered trends such as turmeric, cold brew, and face masks. With a strong proven track record, Spate has become the trusted source for beauty data across publications such as the New York Times, WWD, Vogue, and CEW. As a Junior CSM at Spate, you'll own a portfolio of accounts across the beauty and wellness space — serving as the primary relationship owner from onboarding through renewal and upsells. You'll be responsible for driving retention, deepening product adoption, and the long-term client health across some of the top beauty brands in the industry. Day-to-day, you'll work closely with our Sales, Insights, and Product teams to ensure clients are getting maximum value from the platform, and advocate internally when they're not. You'll onboard new clients with confidence, leveraging a proven playbook built across 200+ accounts. We're looking for a beauty enthusiast who's equally comfortable talking data. We'll train you on how to use Spate's trend intelligence for product development and marketing in beauty, but you'll bring the curiosity and drive to make that knowledge stick. Responsibilities • Own a portfolio of accounts across multiple tiers; manage relationships, health, and outcomes end-to-end, • Lead structured onboarding and training for new clients, ensuring fast time-to-value and strong product adoption, • Monitor account health and proactively engage at-risk accounts before churn signals escalate, • Drive renewal conversations, negotiate contracts, and maintain a high net revenue retention rate, • Conduct regular check-ins and strategic touch points with key stakeholders, • Translate platform data into actionable use cases tailored to each client's business goals, • Maintain clean, up-to-date records in CRM (HubSpot/ChurnZero) — activity logging, health scores, and contact data, • 2 - 4 years of experience in Customer Success, Account Management, client services, or a consultative client-facing SaaS role, • Demonstrated track record of owning renewals and hitting retention or satisfation targets, • Strategic thinker with a bias towards action in a fast-paced environment, • Self-starter with proven creative problem-solving credentials, • Strong executive presence — comfortable presenting to senior stakeholders and navigating complex organizations, • Exceptional written and verbal communication skills, • Highly organized and detail-oriented, with the ability to manage a large book of business without things slipping, • Excited about being part of a growing team, • Authorized to work in the U.S. Preferred Qualifications • Experience in beauty, CPG, retail, or trend/consumer insights industries, • Background in agency, consulting, market research, analytics, or brand management a plus, • Familiarity with HubSpot, ChurnZero, or similar CS platforms About Spate At Spate, we use data science to predict the next big consumer trend in beauty, personal care & food. Spate was founded in 2018 by Yarden Horwitz & Olivier Zimmer, two ex-Googlers who led the trendspotting division at Google and uncovered trends such as turmeric, cold brew, and face masks. Spate has been funded by the prestigious Y Combinator incubator and Initialized Capital. We currently have ~200 clients in the U.S., mainly in the beauty space from direct-to-consumer brands to big names such as L’Oréal, Estée Lauder, Unilever, and more. As two ex-Googlers with a passion for using data to spot new patterns in consumer behavior, and we have made it our mission to build the world’s greatest consumer trends prediction platform of all time. And not just because we want to be trendy, but because we want to help brands get better at giving consumers what they really want. Brands waste over $200BN every year due to product launch failures and inventory waste. By spotting Turmeric, we were able to tell brands to stop wasting money on kale products and provide consumers with glorious golden milk lattes instead - because that’s what consumers want. How do we do this? We tap into publicly available consumer data (anonymous and aggregated) to identify interesting shifts in consumer behavior. We leverage the latest available technology in ML to solve problems in ways that have never been explored before. Why Spate? • Join a well-funded company that is working with the top brands in beauty, wellness & consumer goods, • Work directly with the founders to set the direction of the company, • Grow in a fast-paced environment, • Always be up-to-date on the latest trends! We enjoy a casual atmosphere, but our culture is about getting things done. We are passionate yet pragmatic when it comes to solving problems in a fast-paced environment. Our standards are high, but we thrive on working with people we respect and can learn from. We’re flexible on work styles as long as everyone is getting their work done - and getting it done well. We are an equal opportunity employer where our diversity and inclusion are central pillars of our company strategy. We look for applicants who understand, embrace, and thrive in a multicultural and increasingly globalized world. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Spate offers: • Health Care Plan (Medical, Dental & Vision), • Paid Time Off (Vacation, Sick & Public Holidays), • Work From Home flexibility, • You would be expected to come to the NY office twice a week, with the flexibility to work remotely during the year upon your manager's approval, • Salary for this role: $80K to $90K + $20K OTE ($100K - $110K total)

Job Description About Prevail Legal A well-funded startup founded in San Francisco, our workforce includes a diverse collection of individuals located across the country. Our first-of-its-kind platform combines secure video conferencing with a collection of intuitive tools developed for conducting remote, in-person, and hybrid legal proceedings. By maintaining a dynamic work environment where employees collaborate and grow, we aim to modernize and transform the processes involved in court reporting, testimony management, trial preparation, use of video evidence, and more. Join us in disrupting the legal industry and beyond while working alongside our talented team! About the Position: Prevail Legal is a leading legal technology company transforming how law firms manage depositions and litigation support through AI-assisted court reporting, real-time transcription, and streamlined deposition management. As a Customer Success Manager, you will serve as the primary relationship owner for a portfolio of law firm clients — ensuring they receive an exceptional, white-glove experience from onboarding through every session. This role sits at the intersection of client relations, session operations, and cross-functional coordination. You will act as the voice of the client internally and as a trusted advisor externally, with a direct impact on retention, expansion, and the overall Prevail client experience. Role Type: Full-Time Remote – U.S. Based Key Responsibilities: Client Relationship Management • Own a portfolio of law firm client relationships, serving as the primary point of contact throughout the client lifecycle, • Lead client onboarding, ensuring smooth adoption of Prevail's platform, workflows, and service standards, • Conduct regular business reviews and proactive check-ins to surface needs, address concerns, and identify growth opportunities, • Coordinate deposition session logistics in collaboration with the Operations team, ensuring all resources are confirmed and coverage is airtight, • Monitor session delivery in real time; escalate and resolve issues related to court reporters, videographers, interpreters, and support, • Step in as needed to assign resources, confirm coverage, or resolve job-related conflicts to protect client experience, • Partner with Operations, Sales, and the Transcript/Certification teams to ensure seamless coordination across the client journey, • Surface client feedback and recurring issues to internal stakeholders, advocating for product and process improvements, • Collaborate with the Dev team to communicate client-facing feature requests and platform updates, • Uphold and enforce Prevail's quality standards for all service partners including court reporters, videographers, and interpreters, • Identify performance trends and escalate service partner concerns through the appropriate channels, • Ensure compliance with client-specific preferences, transcript formatting standards, and SLA commitments QUALIFICATIONS Required: • 3+ years of experience in customer success, account management, or client services — preferably in legal, court reporting, or litigation support, • Demonstrated ability to manage multiple client relationships simultaneously in a fast-paced, deadline-driven environment, • Strong written and verbal communication skills with a professional, client-first presence, • Proven track record of problem-solving under pressure and resolving operational issues quickly and effectively, • Experience with legal technology platforms, deposition management systems, and court reporting operations, • Familiarity with litigation support workflows including resources allocation and assignment, transcript certification, videography, and remote deposition technology, • Exposure to tools such as Reporter Base, CRM platforms, or case management software, • Comprehensive benefits plan including medical, dental, vision, 401(k), life insurance, and short-term disability, • Five weeks of PTO, all Federal Holidays, and Parental Leave, • Generous continued education allowance, • Employee stock option plan, • Remote-first environment, • The pay range for this salary position is $65,000 - 70,000/yr. However, the pay offered may vary depending on job-related knowledge, skills, and experience. Prevail Legal reserves the right to modify this job description to meet business needs. We can only hire US Citizens and cannot provide H1B Visa sponsorship. Prevail Legal is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Flexible schedule craigslist - Map data OpenStreetMap compensation: tbd employment type: full-time experience level: entry level job title: Client Support Coordinator NURSE GALINAS CAREGIVING of NJ: CLIENT SUPPORT COORDINATOR JOB DESCRIPTION 1 | P a g e Job Description: Client Support Coordinator (CSC) Reports To: Integrated Care Nurse Navigator, Client Success Specialist, Nurse Manager, and CEO Works Alongside: Scheduling Team, HR Team, Client Experience Specialist, Field Staff Location: Office-based, with limited remote or after-hours coordination as assigned Position Summary The Client Support Coordinator (CSC) is the front-line anchor of Nurse Galinas Caregiving of New Jersey (NGCNJ). This person ensures that the office runs smoothly, communications stay clear, and every visitor, family member, or caregiver is greeted with warmth and professionalism. In addition to keeping daily operations organized and efficient, the CSC provides light HR and operational support and serves as the after-hours coordinator one week each month helping ensure continuity of care, staff coverage, and prompt response to urgent calls. This position is ideal for someone who is highly organized, dependable, calm under pressure, and passionate about helping people. Primary Responsibilities 2. HR & Operations Support NURSE GALINAS CAREGIVING of NJ: CLIENT SUPPORT COORDINATOR JOB DESCRIPTION 2 | P a g e Assist HR with onboarding tasks such as scheduling interviews, collecting forms, and maintaining personnel files. Track expiration dates for caregiver credentials, background checks, and certifications. Support payroll preparation by verifying time sheets and attendance logs. Help prepare employee recognition items and Caring Together, Growing Together program materials Help to report and confirm schedules Serve as an emergency companion in the field Maintain confidentiality of employee and client information at all times. Support the coordination of caregiver orientation and training sessions. 5. Key Performance Indicators (KPIs) NURSE GALINAS CAREGIVING of NJ: CLIENT SUPPORT COORDINATOR JOB DESCRIPTION 3 | P a g e Domain Key Metric Target Office Readiness Office opened, stocked, and operational by 9:00 AM 100% Communication Phone calls answered or returned within 5 minutes 100% HR Support Employee records updated and accurate 100% After-Hours Coordination Calls documented and resolved 100% Positive 7. Core Values: ICARE NURSE GALINAS CAREGIVING of NJ: CLIENT SUPPORT COORDINATOR JOB DESCRIPTION 4 | P a g e Every action at Nurse Galinas Caregiving is guided by ICARE: I Integrity & Innovation: Honesty and continuous improvement. C Compassion & Competence: Deep care paired with mastery of skills. A Accountability & Advocacy: Ownership and standing up for clients and team. R Respect & Reliability: Dignity and dependability. E Excellence & Engagement: Pursuing top-tier outcomes through teamwork. The Value of Your Role As the Client Support Coordinator, you are the heartbeat of the agency. Your calm creates safety, your organization creates stability, and your kindness creates loyalty Every call you answer and every visitor you greet is part of someones peace of mind and you make that possible. Physical Requirements Ability to sit or stand for extended periods. Manual dexterity for frequent computer use. Light lifting (up to 25 pounds). OSHA Category 2 (limited exposure to clinical settings)

Job Description The Client Service Manager leads Tier 3 client relationships and supports delivery coordination across Tier 2 accounts. The role involves managing communications, tracking project deliverables, and ensuring a smooth client experience from project kickoff through to delivery. The Manager works closely with internal teams to clarify briefs and ensure clients feel informed and supported at every stage. Responsibilities Client Strategy & Relationship Management • Manages Tier 3 client accounts and supports Tier 2 engagements under the guidance of Senior Managers., • Acts as the main point of contact for assigned clients, ensuring smooth day-to-day communications and proactive updates., • Builds trust with clients by being responsive, organized, and solutions-oriented, especially during active project phases. Account Growth & Commercial Development • Identifies opportunities for repeat business or additional services based on understanding of client needs and engagement history., • Escalates growth opportunities to Senior Managers or Directors with context and supporting insights., • Prepares first drafts of scopes and proposals for returning clients in collaboration with internal teams. Client Delivery Governance • Ensures timely briefing, documentation, and tracking of deliverables., • Owns regular client check-ins during live projects, ensuring expectations are clearly set and updates are shared., • Supports project debriefs and feedback loops, helping track satisfaction and delivery alignment. Cross-Functional Collaboration • Works closely with Project Managers to ensure client briefs are clearly communicated and deliverables are on track., • Flags risks, delays, or client concerns early and helps coordinate appropriate responses., • Participates in project kickoff, midpoint, and wrap-up meetings as the CS representative. Team Leadership & Capability Development • Mentors Coordinators and junior team members in client etiquette, documentation quality, and service mindset., • Shares feedback with Senior Managers on process friction points and team development needs. Process & Tools Optimisation • Maintains CRM records, project documentation, and communication logs in an organized and consistent manner., • Supports testing and roll-out of new tools, templates, and workflows within the CS team., • Helps document common client questions or challenges to inform SOP development. Reporting, Feedback & Escalation Management • Keeps client satisfaction and project feedback up to date in HubSpot or other CRM platforms., • Flags service issues or communication gaps to senior team members with clear documentation., • Tracks key account milestones and supports preparation of quarterly tiering review inputs. Hiring & Onboarding • Provides feedback during hiring process for Coordinator roles., • 3–5 years in client-facing or agency coordination roles, • Hands-on experience managing day-to-day client communication, • Strong organizational and time management skills, • Skilled in briefing, documentation, and stakeholder follow-ups, • Basic understanding of project management principles, • Familiar with tools like HubSpot, Google Workspace, Monday.com, • Comfortable leading meetings and calls independently, • Strong problem-solving and multitasking ability, • Salary: $70 to 90k per annum depending on experience, • Bonus Scheme: based on annual company performance, • Retirement Plan (401k), • Health Care Plan (Medical, Dental & Vision), • Gym membership, • Fantastic office environment in a nice location

AssistRx is a specialty pharmacy hub services company that manages therapy initiation and patient access programs for pharmaceutical manufacturers. The company’s flagship platform, iAssist, integrates at the point of prescribing and connects patients, providers, payors, and manufacturers across complex specialty therapy programs. Welsh, Carson, Anderson & Stowe acquired AssistRx in February 2024, and the company has grown significantly, supporting a broad portfolio of programs across therapeutic areas including oncology, immunology, rare disease, and obesity. POSITION SUMMARY The Director / VP, Insights to Action will serve as the founding senior leader of the ITA function — responsible for both the analytical quality and the organizational build-out of a small, high-impact team. This is a player-coach role: the successful candidate will personally execute analytical work alongside three Data Scientists, maintaining deep individual contribution while also setting standards, developing team members, and managing client relationships. The role requires an individual who combines quantitative rigor with strong communication skills and fluency in the US specialty pharmacy and pharmaceutical manufacturer ecosystem. The Director / VP will interface regularly with both internal and external stakeholders spanning market access, patient services, and commercial leadership, translating complex analytical findings into clear, actionable narratives. KEY RESPONSIBILITIES Team Leadership & Development • Lead, mentor, and develop a team of three Data Scientists; this is a player-coach role — the expectation is sustained personal analytical output alongside team management responsibilities, • Set and maintain analytical standards, review team work product, and allocate capacity across concurrent client engagements, • Own end-to-end delivery of program analytics for assigned pharmaceutical manufacturer clients, including quarterly business review (QBR) preparation, ad hoc analyses, and ongoing insight production, • Serve as the primary analytical point of contact for senior client stakeholders; present findings to market access leaders, patient services teams, and executive sponsors, • Define and maintain a standardized KPI framework for hub program performance spanning six key pre-defined families, • Lead proactive, hypothesis-driven analysis across patient throughput, stage conversion rates, payor dynamics, HCP-level behavior patterns, adherence trajectories, and financial program utilization, • Collaborate with data engineering, Master Data Management (MDM), and BI architecture teams to define data requirements and ensure the analytical inputs underlying ITA are reliable, consistently defined, and properly governed, • Guide the progressive migration of validated ad hoc analyses into productized ThoughtSpot dashboards, contributing to the company’s long-term self-service analytics strategy, • Support the commercial positioning of the ITA capability in coordination with Business Development leadership, including input to RFP responses, pricing discussions, and go-to-market materials, • 7–10 years of progressive experience in healthcare analytics, with direct and substantive experience in one or more of the following: pharmaceutical manufacturer (commercial, market access, or patient services analytics), pharma consulting, health insurer, or pharmacy benefit manager (PBM), • Demonstrated experience managing or leading a small analytics team; player-coach orientation is essential — this role requires sustained personal contribution alongside people management, • Advanced proficiency in SQL; hands-on experience querying and manipulating data in cloud data warehouse environments (Snowflake strongly preferred), • Proficiency in Python or R required; Python preferred (pandas, numpy, scipy, scikit-learn), • Experience with ThoughtSpot or Power BI preferred, • Strong working knowledge of statistical methods applicable to program analytics: cohort analysis, survival analysis, funnel decomposition, regression modeling, distribution-based performance metrics, and experimental design and A/B testing frameworks, • Demonstrated ability to communicate complex analytical findings to senior non-technical stakeholders; strong written and verbal presentation skills, • Direct experience with pharmaceutical hub program operations, including case management workflows, prior authorization, benefits verification, payor adjudication, and patient financial assistance programs, • Familiarity with specialty pharmacy data structures and source systems (CRM, pharmacy dispensing systems, benefits verification platforms), • Experience with patient access or market access analytics at a pharmaceutical manufacturer, including program performance tracking and payor dynamics analysis, • Background in pharma consulting with a focus on analytics, commercial operations, or market access strategy, • Experience at a health insurer or PBM in a role involving formulary analytics, utilization management, specialty drug analysis, or patient access reporting, • Experience developing or contributing to a commercial analytics product or client-facing insights offering, • Familiarity with generative AI applications in analytics workflows (e.g., natural language querying, synthetic data generation, entity resolution), • Familiarity with dbt or similar data transformation frameworks

1. Generates high quality candidates for assigned openings., 2. Actively mines Taleo and other online job sites to generate resumes to ensure potential candidates meet requirements., 3. Uses databases, Boolean searches, LinkedIn and other social media networks to create a rich talent pipeline for hard to fill, niche, similar type jobs, aged or other key strategic positions., 4. Conduct preliminary screenings to qualify candidates identified through research for fit, qualifications and interest in position and present viable candidates to recruiter and/or hiring manager., 5. Maintain talent pool of passive candidates to reduce sourcing times on future searches., 6. Update recruiting system (Taleo) with status of candidates screened., 7. Provide support to department regarding onboarding new candidates and fill - in when necessary.8. Other duties as assigned Benefits: Pride Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Job DescriptionDescription: About Us At Biz2Credit, we seek individuals who are eager to join a dynamic and innovative fintech company on a mission to transform the lending landscape for small businesses. Our values of Collaboration, Responsibility, Empowerment, Disruption, Innovation, and Trust guide everything we do, and our purpose of helping small businesses succeed drives us forward. As a company, we believe that with the right tools and support, small business owners can achieve their dreams, and we're here to make that happen. That's why we're dedicated to developing cutting-edge solutions. One of them is our Biz2X platform, a fully configurable SaaS solution that leverages artificial intelligence and machine learning to make lending more efficient, effective, and accessible. But we're more than just another FinTech company. We're a team of individuals who bring their unique personalities, backgrounds, and experiences to work every day. We believe that diversity makes us stronger, and that's why we value a culture that is inclusive and supportive. We're looking for people who are excited about the opportunity to make a difference, who want to work in an environment that is both challenging and fun, and who are eager to bring their whole selves to work. So, if you're someone who is eager to join a company that is making a real impact, who values a positive and inclusive workplace culture, and who is ready to be a part of a team that is changing the lending landscape, we want to hear from you. Come join us and be a part of something truly special at Biz2Credit. About the Role We are seeking a Partnership & Client Success Manager who blends operational strength, relationship management, and fintech industry knowledge. This person will work closely with our Head of Partnerships to scale our embedded lending ecosystem, improve partner activation, drive revenue, and ensure integrated partners (SaaS, Payroll, and Banks) have a seamless experience. This is a hands-on, analytical, process-driven role — ideal for someone who understands the mechanics of SMB lending, partner integrations, and the day-to-day realities of managing high-value B2B partnerships. Key Responsibilities Partnership Operations & Optimization • Own the operational performance of key partnerships, • Analyze the partnership funnel end-to-end: lead flow, conversion, partner engagement, and revenue impact, • Identify bottlenecks and implement process improvements within embedded workflows to increase throughput and partner-driven loan volume, • Collaborate with Product, Marketing, and Sales Ops to streamline workflows and partner integrations, • Serve as the primary operational contact for partner teams, • Ensure partners understand Biz2Credit’s products, processes, and value proposition, • Manage onboarding, training, and ongoing enablement for partner-facing teams, • Monitor partner satisfaction and proactively address issues before they escalate, • Work with the Strategic Partnerships Lead to identify upsell, cross-sell, and expansion opportunities, • Support new partnership launches with operational readiness and execution, • Provide insights and recommendations to leadership on partnership performance and growth opportunities, • Participate in quarterly business reviews with partnersRequirements:, • 5+ years in client success, partnership success, or partner operations, • Fintech, lending, SMB financing, or financial services experience required, • Strong understanding of lending workflows, lead funnels, and conversion metrics, • Experience working with payroll providers, accounting platforms, or B2B SaaS ecosystems is a plus, • Proven ability to manage complex partner relationships and drive operational improvements, • Analytical mindset with experience using CRM, dashboards, and reporting tools, • Excellent communication, cross-functional collaboration, and problem-solving skills, • Increased partner-driven loan volume and revenue, • Higher partner activation and engagement rates, • A cleaner, more predictable partnership funnel, • Stronger partner satisfaction and retention $120k- $135k

Job Description Tabs is the leading AI-native revenue platform for modern finance and accounting teams. Tabs agents automates the entire contract-to-cash lifecycle, including billing, collections, revenue recognition, and reporting, to help teams eliminate manual work and accelerate cash flow. High-growth companies like Cursor and Statsig rely on Tabs to generate invoices directly from contracts, reconcile payments in real time, and automate ASC 606 compliance. Founded in 2023, Tabs has raised over $91 million from Lightspeed Venture Partners, General Catalyst, and Primary. The team is headquartered in New York and brings deep expertise in finance and AI. About the Role As a Customer Success Manager at Tabs, you’ll bring proven customer success expertise to elevate the experience of finance and AR leaders running their business on our AI-powered platform. You will own key client relationships, proactively resolve support and integration issues, and ensure customers adopt Tabs to optimize cash flow, reduce DSO, and streamline AR operations. Working closely with finance and AR teams, you’ll deliver tailored success plans, regular check-ins, and data-driven insights that drive satisfaction, retention, and expansion. You’ll also serve as a critical liaison to Product and cross-functional teams—conveying customer feedback and helping shape product improvements. What You’ll Do * Manage a portfolio of customers, acting as the primary point of contact for adoption, escalation, and renewal. * Drive customer success outcomes: reduce DSO, increase automation adoption, and demonstrate ROI through regular business reviews and success plans. * Deliver onboarding, training, and enablement to finance and AR teams; create playbooks and best-practice guides. * Proactively identify and resolve product, process, and data issues; coordinate with Support and Engineering to manage escalations. * Gather, synthesize, and communicate customer feedback and feature requests to Product and cross-functional teams. * Use data and analytics (BI tools, SQL, dashboards) to monitor account health, identify risks and expansion opportunities, and measure impact. * Build strong relationships with finance, AR, and operations stakeholders to drive long-term retention and expansion. Who You Are * 5+ years of experience in customer success, account management, or a closely related customer-facing role at a B2B SaaS company; experience supporting finance, AR, or operations personas is a strong plus but not necessary. * Track record of owning a book of customers and driving measurable outcomes across adoption, retention, and expansion (NRR, GRR, logo retention). * Comfortable leading executive business reviews, success planning, and renewal/expansion conversations with finance and operations stakeholders. * Working knowledge of accounts receivable, B2B invoicing, collections, and AR workflows—or a strong appetite to develop deep fluency quickly. * Hands-on experience with financial systems (QuickBooks, NetSuite, ERP integrations) and CRMs (Salesforce, HubSpot), and comfort troubleshooting accounting/data issues. * Data-driven: experience using SQL, BI tools, and metrics to shape account strategy and measure outcomes. * Excellent communicator with strong cross-functional collaboration skills and an empathetic, customer-first mindset. * Organized, prioritizes effectively, and able to independently solve complex problems. * Growth mindset, fast learner, and comfortable working in a high-growth startup environment. Additional Information This role is based in New York City 5 days a week in our Soho office. Perks and Benefits (Full-time Employees) * Competitive compensation and equity * Unlimited PTO * Up to 100% employer covered monthly healthcare premium (medical, dental, vision) * Lunch provided via Sharebite, plus dinner for any later office days. * Parental leave up to 12 weeks * Tax free commuter and parking benefits * Voluntary insurances (Life, Hospital, Critical Illness, Accident) * Employee Assistance Program (Rightway) * Free One Medical Membership * 401k Tabs is an equal opportunity employer. We welcome teammates of all identities and do not discriminate on the basis of race, ethnicity, religion, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic. We’re committed to creating an environment where everyone can grow, contribute, and feel comfortable being themselves. Compensation Range: $120K - $165K

Job Description This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe. We are looking for a Customer Success Manager to help customers successfully adopt and maximize value from Luminance’s enterprise LegalTech platform. This role is ideal for someone who enjoys working in a consultative, outcomes-driven way and who is confident guiding customers through structured onboarding and long-term adoption journeys. As a Customer Success Manager at Luminance, you will partner with legal teams as they evolve their workflows and embrace AI-driven technology. You will play a key role in supporting customers through change, ensuring successful adoption, and helping them realize measurable value from their investment. The successful candidate will combine strong relationship-building skills with analytical thinking and disciplined delivery. You will manage onboarding milestones, align stakeholders, and act as a strategic partner as customers modernize their legal operations. We welcome candidates from Customer Success, Account Management, Project Management, Implementation, or client-facing legal roles including former lawyers who are passionate about technology and contributing to innovation within the legal industry. Responsibilities • Own and manage the post-sales customer experience across Luminance’s product suite, • Lead structured onboarding engagements, ensuring clear milestones, timelines, and stakeholder alignment, • Partner with customers as they adopt AI-driven solutions and modernize their legal workflows, • Guide customers through change management and drive strong user adoption across teams, • Act as the primary point of contact during onboarding and early lifecycle phases, • Build trusted relationships with key stakeholders across legal and business teams, • Partner with Sales, Implementation Specialists, Product, and Support teams to ensure a seamless and effective customer journey, • Monitor customer engagement and proactively address risks and opportunities, • Identify opportunities for account growth, renewals, and expanded product usage, • Advocate for customers internally, representing their feedback and priorities to Product and leadership teams to enhance product development and service delivery, • Deliver product demonstrations, training sessions, and enablement support Requirements • Experience in Customer Success, Account Management, Project Management, Implementation, Implementation Specialist, or a related customer-facing role within B2B SaaS - or experience as a legal professional transitioning into LegalTech, • Demonstrated ability to manage structured onboarding processes or customer-facing projects, • Experience supporting customers through technology adoption or organizational change initiatives, • Strong organizational and project management skills, with the ability to manage timelines and stakeholder expectations, • Experience supporting customers on guided, consultative software platforms (not purely self-serve), • Strong communication and stakeholder-management skills, • Ability to quickly learn and confidently explain advanced product functionality, • Analytical, proactive, and solution-oriented mindset, • Bachelor’s degree or equivalent practical experience Compensation - $75,000 - $80,000 Benefits discretionary bonus per quarter

Communicating hiring needs and proper onboarding of all kitchen personnel, including subordinates and hourly kitchen staff in line with staffing requirements and staffing pars. The Kitchen Manager oversees the expediting of all food from the kitchen. High Tide is seeking a Kitchen Manager with upsca

The Kitchen Manager oversees the expediting of all food from the kitchen. Communicating hiring needs and proper onboarding of all kitchen personnel, including subordinates and hourly kitchen staff in line with staffing requirements and staffing pars. The Kitchen Manager helps uphold existing systems

The Kitchen Manager oversees the expediting of all food from the kitchen. Communicating hiring needs and proper onboarding of all kitchen personnel, including subordinates and hourly kitchen staff in line with staffing requirements and staffing pars. Kitchen Managerial Role, Sous Chef or comparable

The Customer Success Operations Manager reports to the Head of Revenue Operations and serves on the leadership team of Wrapbook’s Customer Success organization within Client Operations, partnering directly with the Head of Customer Success and functional leaders across Onboarding, Customer Success

Public Trust Eligibility Required About Aretum Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and homeland security sectors. Our teams work at the intersection of strategy, technology, and transformation, helping agencies solve their most critical challenges. We believe in investing in our people and creating a culture where collaboration, inclusion, and professional growth are at the forefront. Job Summary Aretum is seeking a Software Team Manager to join our team supporting a large-scale federal technology modernization program. As a Software Team Manager, you will be embedded full time within a single Agile scrum team alongside the team's Scrum Master, serving as the technical lead for the team's developers, frontend engineers, and testers. You will work directly with the team's federal Product Owner and Business Analysts to translate functional requirements into well-formed technical work, lead day-to-day technical decisions within the team's scope, drive code quality and Definition of Done across the team, and coordinate with the program's Solutions Architect on architecture-level questions. You will partner with the Scrum Master on detailed roadmap planning, resource allocation, and milestone reprioritization. You will support change management coordination through the federal change advisory process and participate in security controls review for the components your team owns. This is a hands-on technical leadership role, not a pure management role; you will spend time in code, in design discussions, in peer reviews, and in production support alongside the team you lead. Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements. Responsibilities • Serve as the technical lead for a single Agile scrum team, providing day-to-day technical direction to the team's developers, frontend engineers, and testers, • Provide technical knowledge and analysis of the team's applications and operational environment, including high-level functional systems analysis, design, integration, and implementation advice on moderately complex problems, • Translate functional requirements and design specifications received from the federal Product Owner and Business Analysts into well-formed technical work, ensuring stories are technically sound before they enter sprint commitment, • Make day-to-day architectural decisions within the team's scope, escalating to the Solutions Architect and Cloud Architect for cross-team or program-wide architectural questions, • Drive code quality on the team by establishing and enforcing peer code review discipline, ensuring no merge request is approved without review by a peer developer, • Own the team's Definition of Done, ensuring it covers code review, testing, security scans, accessibility validation, and documentation, and ensuring the team consistently meets it, • Maintain test code coverage standards on the team's codebase (target minimum 90 percent with branch coverage enabled), and SonarQube quality gate compliance for Bugs, Code Smells, and Vulnerabilities, • Support GitLab CI/CD pipelines for the team's services, including build, test, scan, and deployment stages, and ensure the team's deployments are fully automated, • Partner with the team's Scrum Master and Business Analyst on detailed roadmap maintenance for the team's Epic area, providing technical level-of-effort estimates, resource allocation input, and milestone reprioritization recommendations, • Participate fully in SAFe Agile ceremonies (Sprint Planning, Daily Standup, Sprint Review, Retrospective, and Backlog Refinement), bringing the technical perspective to estimation, dependency identification, and acceptance discussions, • Support Program Increment (PI) Planning preparation by ensuring features are technically ready, dependencies are flagged, and effort estimates are realistic, • Support change management documentation and coordination through the federal change advisory process (typically a ServiceNow-based workflow), working with the federal Project Manager to ensure release approvals are in place in advance of each release, • Attend change advisory meetings as requested to provide technical details supporting release approvals, • Work with the Solutions Architect and federal security team to review security controls applicable to the team's components, identify areas where waivers or exceptions may be required, and support the federal Plan of Action and Milestones (POAM) remediation process, • Lead remediation of security vulnerabilities identified through routine security scanning within required timeframes (30 calendar days for High-Priority, 180 calendar days for Medium-Priority), coordinating fixes across the team, • Support Tier-2 and Tier-3 production issue resolution for components owned by the team, leading triage discussions, coordinating fixes, and verifying resolution, • Coordinate with Triage Engineers, the Solutions Architect, and federal Product Management on production issues that affect the team's components, contributing to root cause analysis and preventive improvements, • Support security architecture documentation for the team's components in support of Authority to Operate (ATO) maintenance, in coordination with the federal Information System Security Officer (ISSO) and the Solutions Architect, • Ensure technical documentation for the team's services (APIs, data models, deployment operations, runbooks) is current and accessible in the program's collaboration tools, • Mentor team developers through pairing, design review, and constructive code review, helping the team grow technically and supporting onboarding of new team members, • Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related field (or 3 years of additional experience), • Minimum 2 years of professional software engineering experience, • Demonstrated experience as a technical lead or senior developer on an Agile scrum team, including providing technical direction to other developers and owning code quality, • Hands-on experience developing production backend or full-stack web applications in Java and/or Python, • Hands-on experience with PostgreSQL, including schema design and SQL tuning, • Working experience with Elasticsearch or OpenSearch for search indexing, • Hands-on experience with containerized microservices in AWS (Elastic Container Service, RDS, S3, SNS, SQS, and related services), • Working experience with GitLab (or equivalent) source control and CI/CD pipelines, including build, test, scan, and deployment stages, • Working experience with Terraform for infrastructure-as-code, • Demonstrated experience leading code review and enforcing engineering standards on a team, • Experience translating functional requirements into well-formed technical work, including breaking down complex stories, identifying dependencies, and providing level-of-effort estimates, • Experience working in Agile/Scrum environments, including active participation in sprint ceremonies and backlog refinement, • Experience leading technical aspects of production incident response and Tier-2/Tier-3 production support, • Excellent written and verbal communication skills, with the ability to explain technical tradeoffs to developers, product owners, and government stakeholders Preferred Qualifications • Experience supporting federal government clients, • Experience working in a SAFe environment with multiple synchronized Scrum teams and Program Increment (PI) planning, • Experience with Spring Boot or comparable Java application frameworks for building REST APIs, • Experience with Angular frontends and end-to-end debugging across frontend, backend, and infrastructure layers, • Experience supporting security control reviews, ATO maintenance, and Plan of Action and Milestones (POAM) remediation for federal systems, • Experience supporting federal change advisory processes (typically ServiceNow-based), including authoring change documentation and presenting at change advisory meetings, • Experience with AWS architectural patterns including VPC isolation, application load balancers, and private-subnet container hosting, • AWS certification (e.g., AWS Certified Developer - Associate, AWS Certified Solutions Architect - Associate), • Experience with container image scanning, SAST/DAST tooling, and integration of security scanning into CI/CD pipelines, • Experience mentoring junior and mid-level developers and contributing to hiring or technical interviewing Travel Requirements This is a remote position; however, occasional travel may be required based on project needs, client meetings, team collaboration events, or training sessions. Travel is expected to be less than 10% and will be communicated in advance whenever possible. EEO Statement Aretum is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance. As an Equal Opportunity Employer, Aretum complies with all applicable federal, state, and local employment laws. We are proud to support our nation’s veterans and military families, providing career opportunities that honor their service and experience. If you require reasonable accommodation during the hiring process due to a disability, please contact ___ for assistance. Equal Opportunity Employer/Veterans/Disabled U.S. Work Authorization Applicants must be U.S. citizens or currently authorized to work in the United States on a full-time basis. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency’s background investigation requirements. Sponsorship is not available. • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off, • Family Leave (Maternity, Paternity), • Short Term & Long-Term Disability, • Training & Development

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. Mark43 is seeking an enthusiastic and people-focused Engineering Manager to lead development for our suite of public safety software. As an Engineering Manager, you’ll lead a team of 10-15 engineers building new features and maintaining happy customers. Our engineers will thrive and grow when supported by an inspiring, empathetic, and technically adept people manager. You will be responsible for ensuring your team meets commitments and deadlines, as well as personally helping engineers level up and become stronger contributors. Our ideal candidate is passionate about helping their team grow as software engineers and measuring success. We will trust you to balance speed of execution with quality and technical debt, to build a product that delights our users. We also expect equal levels of enthusiasm for recruiting and solving challenging technical problems with your team. • Coaching and developing your direct reports to improve both technical and non-technical skills, • Advocating on your team’s behalf to manage their collective workload and work-life balance, while still maintaining high standards of work and respecting deadlines, • Working closely with our Engineering Director and VP to set longer term strategic direction for your team and our product suite, • Maintaining and improving internal processes to help increase the efficiency, happiness, and effectiveness of your team, • Serving as a technical project manager for your team: scheduling, release planning, managing backlog, and removing roadblocks that may arise, • A strong desire to help others succeed: we hope you LOVE being a people manager and you are most fulfilled by supporting the growth and efficacy of the team you lead, • A record of leveling up your reports and providing individuals with meaningful opportunities to flourish in their role, • Experience with hiring, including sourcing candidates, interviewing candidates, participating in conferences and events, and onboarding for new employees, • A solid track record of delivering projects and collaborating with leaders across the organization: including Engineering, Product, Design, and Operations, • Previous experience as a software engineer and up to date knowledge of modern software languages, frameworks, and developer tools, • 2+ years in a software engineering management position, with experience managing at least 4 direct reports, • Constant collaboration with numerous Mark43 teams, including design, product management, QA, and customer success, • Building mission critical and socially responsible software to enable first responders to better serve their communities, • A team that respects and embraces your ideas and expertise, • Coworkers that are motivated by pursuing excellence, rather than the prospect of personal gain, • A workplace dedicated to supporting and bettering public safety and government agencies, • Leadership and career growth opportunities which could set you on a path toward future founder roles in your career We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a target base annual salary range of $230,000-$250,000, plus bonus opportunity, company stock options, and a full benefits package, including health insurance, paid time off, and a 401k with a company match. Please be aware that a candidates experience level and geographic location will be used to determine a competitive base salary. The higher end of this range is applicable to experienced candidates in the New York metro and Bay Area. Our CAD engineering team is based in Boston, MA and operates on a 3 day hybrid schedule.

Remote, US-based position. Candidates must already live in the United States. #LI-Remote “Must be authorized to work in the US” No visa sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa (H1-B, Student visa, or OPT visa) at this time. At Lexipol, our mission is to create safer communities and empower individuals on the front lines with market leading content and technology. Our top-notch team works closely with law enforcement, corrections, fire, and EMS professionals to better address today’s challenges and keep public safety personnel coming home safely at the end of each shift. Working at Lexipol means making a difference – day in and day out. The Work Lexipol’s ___ provides customized solutions enabling applicants to tap into federal, state, and private grants. More than $600 billion in nationwide grants is available to public safety agencies and local government each year. Few organizations have grants experts on staff, or the time to research opportunities and develop grant applications. We offer three unique grant solutions: ___, our grant search tool ___, a retained service program for applicants in need of support for multiple projects and programs on an annual basis ___, a complete end to end retained program for applicants throughout the entire grant lifecycle The CSM – Grants plays a critical role in ensuring the success and renewal of Lexipol’s subscription-based grants products, including GrantFinder, GrantWriter and GrantManager. This role focuses on account management, onboarding, and support of subscription clients, ensuring every customer experiences maximum value and service. The CSM manages administrative workflows, grant alert setup, and coordination of deliverables, serving as a liaison between clients, the Grants team, and internal stakeholders. This is done through working in these areas of focus: Retained Client Account Management (50%) • Manage and fulfill contracted retainer grant subscription services under the GrantWriter and GrantManager programs., • Manage and fulfill one-time grant writing service contracts, • Coordinate setup and administration of GrantFinder subscriptions for retained clients., • Support included grant writing and research services, ensuring accuracy and timely delivery., • Review and interpret funding opportunity announcements to identify applicable grants for clients., • Assist with consult calls for prospective departments, offering recommendations and guidance., • Manage onboarding, offboarding, and ongoing support for Retainer Services clients., • Oversee the onboarding and offboarding process for GrantFinder subscribers., • Manage client communication, setup, and configuration of grant alerts and calendars., • Troubleshoot technical and account-related issues promptly to ensure seamless client experience., • Maintain accurate account records and service notes in CRM systems., • Submit weekly progress reports summarizing activities, renewals, and client outcomes., • Attend weekly team meetings, client status calls, and check-ins with leadership., • Collaborate with the Grants team to improve process efficiency and cross-functional workflows., • 1–3 years of professional experience in a local government, nonprofit, or related administrative environment., • Proven ability to manage multiple client accounts with attention to detail and timely delivery., • Strong written and verbal communication skills, with a customer service orientation., • Demonstrated organizational and administrative skills, including accurate recordkeeping., • Comfort using technology tools and CRM databases for tracking and reporting., • Experience working with grants or funding programs in a local government or nonprofit context., • Familiarity with public sector administration or grant compliance best practices., • Experience with subscription-based customer success or account management., • Achieve 80% or higher renewal rate for subscription products., • Complete 90% of grant services within 12 months of contract start., • Maintain a rollover rate of 10% or less across assigned accounts., • Ensure all onboarding/offboarding processes are completed within defined SLAs., • Quarterly commission opportunities, • Play a vital role in helping municipalities secure funding for critical projects that improve communities., • Collaborate with an experienced, mission-driven Grants team dedicated to professional growth and impact., • Gain exposure to both public sector operations and funding strategy, learning from industry experts., • Work in a company that values innovation, teamwork, and continuous improvement., • Reports to a manager with extensive experience in grants and long tenure at Lexipol., • Collaborative, high-performing team that values purpose-driven work and shared success., • Engaging environment with teammates passionate about helping agencies secure funding., • Regular interaction with marketing, sales, and operations teams supporting public safety initiatives. Compensation and Benefits Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan. The base salary compensation is $75,000 plus quarterly commission. About Lexipol Lexipol empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are the experts in policy, training and wellness support, committed to improving the quality of life for all community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. Lexipol serves more than 2 million public safety and government professionals in over 10,000 agencies and municipalities. For additional information, visit ___. Lexipol Is an Equal Opportunity Employer (EOE) Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.#LI-KD1

Swiftly is a retail digital technology startup founded in 2018 and headquartered in the Bay Area. We empower regional and independent grocers to compete in a digital-first world by providing best-in-class app, web, loyalty, and e-commerce solutions—without SaaS fees. Instead, Swiftly drives revenue through its retail media network, sharing profits with retailer partners.With 70+ retailer banners and Series C funding, Swiftly is the first in the industry to seamlessly connect digital and in-store shopping. Our AI-powered platform helps retailers build strong digital relationships, while our solutions—Audience Optimizer™, Alcohol Cashback, and Offsite Campaigns—drive shopper engagement and brand success. Our mission: Enable brick-and-mortar retailers to thrive in a digital world. Position Summary:Swiftly is looking for a customer success manager that will be focused on driving retailer outcomes, accelerating adoption, and ensuring long term partnerships that deliver measurable value. The Customer Success Manager (CSM) will own the post-sale relationship for a portfolio of grocery retailers. Serving as the primary strategic partner, driving onboarding, adoption, performance, retention, and expansion across Swiftly’s product suite. This role blends relationship management, operational execution, and data-driven insights. The CSM will work cross-functionally with Implementation, Product, Sales, Support, and Media teams to ensure customers are successful, supported, and growing. This is a hybrid role as a part of this book of business, this customer success manager will be available onsite for key customer work and strategy at least 3 days week. This will be 9-5pm in the offices in Modesto or Dublin, California. • Own the end-to-end post-implementation relationship for assigned retailer accounts, • Act as the primary point of contact and trusted advisor for customer stakeholders, • Develop account success plans aligned to retailer goals, KPIs, and revenue targets, • Proactively identify risks, opportunities, and optimization paths, • Drive product adoption across Swiftly solutions (apps, web, retail media, audience optimizer), • Ensure customers understand and realize measurable value from the platform, • Lead regular business reviews (QBRs / MBRs) focused on performance, insights, and roadmap alignment, • Drive VOC feedback, delivery and outcome progress, • Translate data into clear, actionable recommendations for customers, • Drive renewals and retention outcomes (GRR / NRR) for your portfolio, • Identify and support upsell and expansion opportunities in partnership with Sales, • Support revenue growth initiatives including new features, media offerings, and pilots, • Partner closely with Implementation/solutions engineering during handoff and early lifecycle, • Coordinate with Support and Product to resolve issues and escalate feedback, • Represent the voice of the customer internally and influence product priorities, • Contribute to process improvements, playbooks, and scalable CS programs, • Maintain accurate account data, health scores, and forecasts in CRM/CS tools, • Track key metrics including adoption, usage, revenue performance, and NPS, • Follow established CS processes while contributing to continuous improvement, • Other related duties as assigned, • 3–6+ years of experience in Customer Success, Account Management, or Client Services, • Experience supporting B2B SaaS customers (MarTech, AdTech, Retail Tech preferred), • Strong ability to manage multiple accounts and priorities simultaneously, • Data-driven mindset with comfort analyzing performance metrics and trends, • Excellent communication skills—written, verbal, and executive-level, • Proven track record of driving retention and customer satisfaction, • Ability to be onsite at least 3 days a week in office in Modesto or Dublin, California, • This position is not eligible for visa sponsorship. Applicants must be authorized to work in the U.S. without the need for current or future sponsorship, • Experience working with retailers, grocery, or retail media networks, • Familiarity with mobile apps, digital advertising, or media performance metrics, • Experience with CRM and CS tools (Salesforce, Jira/Confluence, Gong, Amplitude, project management solutions, etc.)

Are you passionate about technology and enjoy explaining complex solutions in a way that everybody gets excited? If so, read on! About PicusPicus Security, the leading security validation company, gives organizations a clear picture of their cyber risk based on business context. Picus transforms security practices by correlating, prioritizing, and validating exposures across siloed findings so teams can focus on critical gaps and high-impact fixes. With Picus, security teams can quickly take action with one-click mitigations to stop more threats with less effort. The Picus Security Validation Platform easily reaches across on-prem environments, hybrid clouds and endpoints coupled with Numi AI to provide exposure validation. The pioneer of Breach and Attack Simulation, Picus delivers award-winning threat-centric technology that allows teams to pinpoint fixes worth pursuing, offering a 98% recommendation in Gartner Peer Review. About PicusPicus Security is looking for a seasoned, hardworking, and overachieving Customer Success Account Manager (CSAM) with proven experience and a passion for executing value-driven security solutions. You will be responsible for retention and expansion of our platform capabilities within our Enterprise customer base. The CSAM will drive customer value and contribute to the overall sales team and business success. This position requires that the candidate be an industry subject matter expert with business acumen. The role will align with the Regional Sales VP, Technical Director, Product Management, as well as supporting roles in Channel, Marketing, Solutions Architecture, and Customer Success. The CSAM will work within our Customer Value Office and collaborate within the Sales organization to define solutions for Enterprise Customers while aligning with Partners to accelerate revenue and strategic growth initiatives. The position requires a seasoned Customer Success profile with a proven track record of revenue growth and team collaboration. • Refine and scale core customer success processes such as onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews, • Partner with customers and internal stakeholders to drive product adoption, demonstrate value realization, and identify expansion opportunities, • Lead customer advocacy initiatives including case studies, reference calls, and participate in customer advisory boards, • Collaborate with Sales, Product, and Support teams to ensure seamless customer experience and resolution of escalations., • Provide customer-driven feedback on product enhancements and feature requests, • Willing to travel within the US for on-site customer meetings, training sessions, and key industry events, • BS degree or combination of education and pre-sales/customer success experience in Security, Cloud, and Network Systems, • At least five (5) years of experience working within a Sales Engineering or Customer Success role, • Demonstrated success building executive relationships and driving strategic account planning, • Broad technology experience including risk visibility and prioritization, cloud architecture, networking, security, and IT transformation, • Experience managing complex customer lifecycles from onboarding through renewal and expansion We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, sex, race, color, national origin, religious belief, gender or gender reassignment, sexual orientation, marriage or civil partnership, pregnancy and maternity, disability, protected veteran status, or any other characteristic protected by International law. Upon conditional offer of employment, candidates are required to complete reference and identity checks in line with local labor laws and as per the Company’s employment policy. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At Chromatic, our mission is to improve the UX of the internet and safeguard the world's pixels. We're building tools that make it impossible to ship broken pixels. Thousands of front-end teams—including BBC, Shopify, and Adobe—use Storybook and Chromatic to map every state of their applications and ensure each one is tested and approved before reaching the billions of people who interact with them daily. We're seeking an engineering manager to be responsible for a full-stack feature team building customer-facing capabilities for our platform. Thousands of developers and stakeholders use this application to interact with our UI Tests, UI Review workflows, and other features—all to ensure their front-ends are regression-free. These powerful customer-facing workflows are built with React (Next.js), GraphQL, Emotion, and TypeScript. Over the past year, highlights from our team's work include: * Launched accessibility regression testing to help customers continuously improve the accessibility of their front-ends. * Shipped a new Dashboard that provides a project-wide, component-level view of accessibility issues. * Built workflows for handling inconsistent UI rendering in UI tests. * Implemented new enterprise account management features. * Improved the performance and accessibility of the Chromatic front-end. We're at a significant moment in our company's history. We're running a successful business at tremendous scale, and your work will immediately impact customers worldwide. We need your expertise to evolve our product and architecture. Shipping with momentum matters, but we also make space to think ideas through carefully and ship the right things. Our diverse team is full of passionate, curious people who can learn, grow, and feel supported in taking on new challenges. We dive into complex problems and create simple, high-quality, delightful solutions. If you're energized by the idea of building systems that prevent bugs from reaching millions of users daily, this is the perfect job for you. This is a fully remote position on a cross-functional team for individuals based in the mainland US or Canada. * Lead a team of 6-10 engineers and consistently deliver projects that align with our business objectives. * Collaborate with the rest of the engineering management team to continually evolve our culture and processes. * Work cross-functionally at Chromatic to ensure feature continuity between Chromatic and Storybook and ship work that delights developers. * Collaborate with the Product team, your peer managers, and other stakeholders to prioritize upcoming projects. * Take responsibility for successful execution of projects in your domain. * Meet regularly with your team to manage tasks and help remove blockers. * Mentor and support the growth of our engineering team. * Establish onboarding procedures for new hires to the team (or other staff beginning to contribute to Storybook), and help grow the team through hiring as needed. * 3+ years of professional experience as a manager of a software engineering team. * Clear written and verbal communicator who can share thoughts and ideas productively in our distributed, asynchronous environment. * Excellent interpersonal skills with the intuition and empathy to effectively lead a team of folks across time zones and physical locations (the team you’ll be leading is primarily based in North America, but our teams are distributed globally). * Strong opinions, weakly held—someone who pushes back on ideas to drive better outcomes, handles critique without defensiveness, and demonstrates a growth mindset. * Focused executor who stays accountable to commitments, contains distractions, and ensures the team delivers consistent progress even when things don't go as planned. * Genuinely invested in developer experience, whether you've shipped tools for developers or spent years deeply understanding front-end teams' pain points. * Have 5+ years of professional experience as an engineer in web development. * Have managed an engineering team in the developer tooling space. * Have experience with Storybook or Chromatic. * Have worked effectively in a distributed, remote-first team environment. * Have followed a non-traditional path into software and bring insight from experiences beyond engineering. We understand that even the best candidates might not meet all the above qualifications on day one. That's okay. If you’re excited about Chromatic’s mission and want to grow your skills, we’d love to hear from you. Salary Range: US$185K - US$207K + equity. Learn more about our compensation philosophy ___. For a list of our other benefits & a peek into life at Chromatic, visit our careers ___.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About the Role We are seeking a Principal Product Manager, Agentic QM to lead the future of AI-driven quality management at Five9. In this pivotal role, you will shape the strategy and execution of groundbreaking agentic AI solutions that transform how contact centers evaluate, optimize, and elevate customer interactions at scale. As a principal-level product leader, you will drive innovation at the intersection of artificial intelligence and quality management, building autonomous AI agents that don't just analyze interactions but continuously learn, adapt, and recommend improvements. You'll position Five9 as the undisputed leader in intelligent quality management, delivering products that fundamentally change how organizations approach quality assurance. We're looking for a visionary product leader who combines deep technical expertise with exceptional strategic thinking and stakeholder influence. The ideal candidate brings a proven track record in AI/ML product management, demonstrated expertise in agentic AI architectures, and a passion for solving complex problems through autonomous intelligent systems. You should be equally comfortable discussing LLMs, RAG architectures, and multi-agent systems with engineers as you are presenting strategic roadmaps to executive leadership. This position is based in the US. You will lead and collaborate with a global team spanning the United States, Portugal, and India. What You'll Do Strategic Leadership • Define and drive the end-to-end product vision and strategy for Five9's agentic quality management platform, aligning with company objectives and market opportunities, • Own the product roadmap, balancing innovation with customer needs, competitive positioning, and technical feasibility, • Serve as the internal and external thought leader on agentic AI applications in contact center quality management, representing Five9 at industry events and with key customers, • Conduct deep competitive and market analysis, identifying emerging trends in automated quality management, agentic AI, and contact center technologies Product Development & Execution • Lead cross-functional teams across engineering, design, data science, and GTM to translate strategy into innovative AI agent capabilities, • Design and oversee the development of autonomous AI agents that perform sophisticated quality management tasks: interaction evaluation, pattern recognition, root cause analysis, coaching recommendations, and continuous improvement, • Define detailed product requirements for complex agentic systems, including agent planning, tool use, decision-making logic, and learning mechanisms, • Drive forward deployment engagements with enterprise customers, working hands-on to optimize AI agent performance and ensure successful adoption, • Balance high-level strategic thinking with tactical execution, diving deep into technical details when needed Go-to-Market & Business Impact • Develop compelling product positioning, packaging, and pricing strategies that highlight Five9's differentiated agentic QM capabilities, • Partner closely with customers, ISVs, system integrators, and partners to gather insights, validate solutions, and drive measurable business outcomes, • Lead beta programs and customer pilots, managing feedback loops and iterating rapidly based on real-world usage, • Build business cases and ROI models that demonstrate the value of agentic quality management solutions Team Development & Leadership • Mentor product managers and associate product managers, elevating the team's capabilities in AI/ML and quality management, • Champion best practices in AI product development across the organization, including responsible AI principles, evaluation frameworks, and user-centered design, • Foster a culture of innovation, experimentation, and continuous learning within the product organization What You Bring Required Qualifications • Bachelor's degree in Computer Science, Engineering, or related technical field; MBA or advanced degree is a strong plus, • 9+ years of experience in B2B SaaS product management, with significant focus on AI/ML-powered products, • Deep, hands-on understanding of AI technologies and their evolution: machine learning, natural language processing, Large Language Models, and agentic AI systems, • Proven track record of successfully launching and scaling AI/ML products from conception through growth, • Exceptional analytical and problem-solving skills, with demonstrated ability to make data-driven decisions in ambiguous situations, • Strong business acumen with experience in product positioning, pricing, and go-to-market strategy, • Outstanding communication skills, able to influence senior stakeholders and translate complex technical concepts for diverse audiences, • Experience leading through influence in matrixed, global organizations with distributed teams, • Track record of managing beta programs, running experiments (A/B testing), and leveraging customer feedback to drive product iterations Preferred Qualifications • Deep domain expertise in Automated Quality Management (AQM), contact center quality assurance, or workforce optimization technologies, • Hands-on experience designing and building agentic AI platforms, including autonomous agents with planning, reasoning, and learning capabilities, • Experience with forward deployment models, working directly with customers during implementation, onboarding, and optimization phases to drive adoption and value realization, • Strong understanding of contact center operations, quality frameworks (COPC, Six Sigma, Lean), and performance management best practices, • Technical proficiency with LLM applications, prompt engineering, RAG architectures, and agentic design patterns (ReAct, Chain-of-Thought, tool use, multi-agent orchestration), • Knowledge of AI evaluation methodologies: quality scoring, hallucination detection, bias assessment, performance monitoring, and continuous improvement, • Experience with AI agent orchestration frameworks and platforms, • Background working in fast-paced, high-growth SaaS companies serving enterprise customers, • Previous experience managing products in global, distributed teams across multiple time zones Why Five9 Join Five9 at a transformative moment as we pioneer the next generation of AI-powered contact center solutions. You'll have the opportunity to work on cutting-edge agentic AI technology, shape products used by thousands of contact centers worldwide, and make a meaningful impact on how organizations deliver exceptional customer experiences. Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching., • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents., • Generous employee stock purchase plan., • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $135,300—$398,200 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: ___. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Implementations Specialist Overview When a new client signs with Billee, the real work begins. The Implementations Specialist is the person who turns a signed contract into a live, running system, doing it in a way that earns trust and sets clients up to succeed long-term. Without this role, onboardings stall, clients feel unsupported, and the value of our platform doesn't land the way it should. Day to day, this means owning the full lifecycle of each client deployment: running requirements workshops, configuring billing software to match complex rate structures and regulatory requirements, managing data migrations from legacy systems, and coordinating across internal teams to keep projects on track. You'll typically be managing several concurrent implementations at once, each at a different stage, each with its own quirks. This role is a fit for someone who genuinely enjoys the intersection of technical problem-solving and client relationships. You'll regularly be the person in the room (or on the call) who understands both what the system can do and what the client actually needs. That gap-bridging work is where this role gets interesting, and sometimes hard. Who We Are Billee Technologies Inc. is a Dallas-based SaaS startup revolutionizing utility billing for multifamily apartment communities. Our intuitive, cloud-based platform streamlines operations, eliminates inefficiencies, and increases NOI for property owners and operators. At Billee, we are more than just a technology company. We are a team of innovators and problem solvers. Led by seasoned product and technology practitioners, we challenge traditional providers by offering smarter, more efficient solutions for this overlooked pocket in multifamily proptech. Our culture is the foundation of our success. We believe in empowering and developing our people, ensuring they thrive both professionally and personally. Our core values define how we work and what we stand for: • Win Together – We believe in collaboration and collective success. When one of us wins, we all win., • Lead with Integrity – We hold ourselves accountable, operate with transparency, and always do what we say we'll do., • Relentless Determination – We tackle challenges head-on, with persistence and decisive action., • Bold Voices – We encourage open dialogue and foster a culture where every voice matters. Implementation Leadership: Own end-to-end deployment projects from kickoff through go-live. You'll build the project plan, set the timeline, coordinate internal and client stakeholders, and keep things moving when they get complicated. Clients should feel confident and informed at every stage, not left wondering what's happening. Technical Configuration: Configure our billing platform to match each client's rate structures, tariffs, and regulatory requirements. This includes setting up customer information systems, meter data management, and billing calculation engines, as well as integrating with existing client infrastructure (AMI, GIS, ERP systems). The work requires both technical precision and the judgment to know when something won't hold up in production. Data Migration: Design and execute migration strategies for clients transitioning from legacy systems. You'll be responsible for ensuring data integrity throughout the process, from initial mapping through final validation, and documenting decisions along the way so nothing is a mystery six months later. Client Engagement: Serve as the primary technical contact throughout each implementation. That means running requirements-gathering sessions, leading UAT coordination, and translating complex system concepts for stakeholders who aren't technical. Clients should come away from every interaction feeling like they understand what's happening and why. Quality Assurance: Develop and execute testing protocols that validate billing accuracy, rate calculations, and regulatory compliance before anything goes live. You're the last line of defense before a client is processing real transactions, so thoroughness here matters. Requirements • 3+ years of experience with utility billing software implementations in multifamily real estate, • Strong SQL skills and hands-on experience with data migration tools, • Proficiency in system integration methodologies and API configuration, • Working knowledge of utility rate structures, tariffs, billing methodologies, and relevant regulatory frameworks (PUC, etc.), • Proven ability to manage multiple concurrent technical projects independently, • Strong client-facing communication skills; you can present to an executive and debug with an IT admin in the same day Comfortable with complexity. You don't need perfect information to move forward. You know how to break ambiguous requirements into clear configuration decisions, and you're not rattled when a client's setup doesn't fit neatly into the standard playbook. Client-first communicator. You've built real trust with clients in past roles. You know the difference between keeping someone informed and keeping someone confident, and you do both. Non-technical stakeholders leave your training sessions feeling capable, not overwhelmed. Organized under pressure. You've managed overlapping go-live timelines and kept your head straight. You have a system for tracking what's in flight, what's at risk, and what needs to escalate, and you use it consistently. Technically fluent. You're not a developer, but you're close enough to the systems that you can diagnose integration issues, spot a migration error before it becomes a go-live problem, and have a credible conversation with an engineer about what's actually wrong. Curious about the domain. You've gone deeper than the software. You understand why utility billing works the way it does: the regulatory context, the rate structures, the quirks of multifamily operations, and that knowledge makes your implementations better. Ownership mentality. When something goes sideways on a project, you're already working the problem before anyone asks. You treat every implementation as if your name is on it, because it is. Tech Stack You'll work with these tools regularly: • Billee Platform: Core billing and configuration environment where most implementation work happens, • SQL / Data Migration Tools: Used for extracting, transforming, and validating client data, • AMI / GIS / ERP Integration Layers: Varies by client; you'll configure connections between Billee and existing client systems Where You'll Sit This role is part of our Billing Operations team, reporting to [Title of Manager]. Your primary stakeholders will be Client Services, Product, and Engineering. You'll work closely with Client Services on onboarding handoffs and escalations, with Product to surface configuration gaps and client feedback, and with Engineering when implementations surface integration or platform issues. Compensation & Benefits • Salary Range: $85,000 to $105,000, • Health, dental, and vision insurance, • 401(k), • Paid time off and flexible work arrangements, • Professional development opportunities, • Opportunity for earned equity

Please connect with me on LinkedIn as well ___ Job Title: Collections Manager Location: New York, NY 10019 Salary/Payrate: $150K-$165K annually plus a performance-based bonus and AWESOME benefits!!! Work Environment: Hybrid (#2 of days WFH) Term: Permanent / Fulltime Bachelor’s degree required: Yes / No Referral Fee: AMS will pay $1,000 should the person you refer gets hired Job Description: Our client, an AmLaw 100 firm, is looking to hire a Collections Manager at their offices in midtown New York City, 10019. This is a full time, direct hire role paying an annual base salary of $150K to $165K plus a performance-based bonus and excellent benefits plan. The Collections Manager is responsible for managing the day‑to‑day operations of the Collections function, including oversight of assigned portfolios and leadership of Collections Supervisors and assigned Collectors. This role ensures the effective execution of collection strategies, timely follow‑up on outstanding receivables, and consistent adherence to firm policies, client billing terms, and outside counsel guidelines. Reporting to and working closely with the Senior Manager of Collections, the Collections Manager plays a key role in advancing strategic collections objectives, improving the firm’s cash cycle, and supporting firmwide initiatives. The position partners closely with Billing, Revenue Management, Client Operations, E‑Billing, and Partners to drive cash flow, reduce aging, resolve disputes, and support the firm’s overall financial objectives. Responsibilities Day‑to‑Day Collections Operations • Oversee daily collections activity across assigned portfolios, ensuring consistent and timely follow‑up on outstanding accounts receivable, • Monitor AR aging, dispute status, unapplied cash, and collection documentation to ensure accuracy and prompt resolution, • Ensure collection efforts align with client billing terms, outside counsel guidelines, and firm policies, • Manage escalation and resolution of complex, sensitive, or high‑risk collection matters, • Maintain operational discipline around call cycles, dunning activity, and partner engagement AR Operations & Cash Management • Directly manage AR operations and the cash application function, including workflow oversight, prioritization, and quality control, • Ensure timely and accurate application of client payments and maintain the integrity of AR balances, • Oversee day‑to‑day AR Operations staff, including assignment of work, performance management, coaching, and development, • Establish and monitor operational controls to ensure accuracy, compliance, and consistency across AR processes, • Serve as the escalation point for AR and cash application issues impacting collections, billing, or client satisfaction Team Leadership & Supervision • Directly manage Collections Supervisors and/or Collectors, providing oversight, direction, and performance management, • Set daily and weekly priorities, balancing tactical execution with strategic initiatives and firmwide deadlines, • Review individual and team performance against key metrics, including aging, collections results, dispute resolution, and follow‑up compliance, • Provide ongoing coaching, mentoring, and training to strengthen collection effectiveness and professional communication, • Support onboarding and development of new team members Partner & Stakeholder Collaboration • Support Partners, Practice Groups, and relationship attorneys on collection strategies and client communications, • Partner closely with Billing, E‑Billing, Client Operations, and Revenue Management to resolve billing and process issues impacting collections and cash flow, • Coordinate with Finance and senior leadership on high‑risk accounts, write‑offs, and reserve considerations, • Prepare clear, concise status updates and reporting for the Senior Manager of Collections and senior leadership Process, Controls & Continuous Improvement • Ensure collection activity and outcomes are consistently documented in the firm’s financial systems, • Identify trends, root causes, and recurring issues impacting collections performance and cash realization, • Recommend and support process improvements aimed at reducing aging and improving the cash cycle, • Support firmwide initiatives and ad hoc projects related to collections strategy, systems, reporting, or operational enhancements, • Reinforce compliance with internal controls, audit requirements, and firm guidelines Qualifications • Bachelor’s degree or equivalent experience required, • 7+ years of collections experience in a large law firm or professional services environment, • Prior experience managing supervisors and/or teams, • Strong knowledge of legal billing and collections processes, including dispute resolution and client billing practices, • Experience with legal financial systems (e.g., Aderant or similar) preferred, • Proven ability to manage high volumes, competing priorities, and time‑sensitive matters in a deadline‑driven environment

The NYC office of a global law firm is looking for a Collections Manager to join their team. This would ideally be someone who has been a supervisor, but not necessarily a manager yet, as this is NOT a senior manager position. This person is responsible for managing the day‑to‑day operations of the Collections function, including oversight of assigned portfolios and leadership of Collections Supervisors and assigned Collectors. This role ensures the effective execution of collection strategies, timely follow‑up on outstanding receivables, and consistent adherence to firm policies, client billing terms, and outside counsel guidelines. Reporting to and working closely with the Senior Manager of Collections, the Collections Manager plays a key role in advancing strategic collections objectives, improving the firm’s cash cycle, and supporting firmwide initiatives. The position partners closely with Billing, Revenue Management, Client Operations, E‑Billing, and Partners to drive cash flow, reduce aging, resolve disputes, and support the firm’s overall financial objectives. Key Responsibilities Day‑to‑Day Collections Operations • Oversee daily collections activity across assigned portfolios, ensuring consistent and timely follow‑up on outstanding accounts receivable, • Monitor AR aging, dispute status, unapplied cash, and collection documentation to ensure accuracy and prompt resolution, • Ensure collection efforts align with client billing terms, outside counsel guidelines, and firm policies, • Manage escalation and resolution of complex, sensitive, or high‑risk collection matters, • Maintain operational discipline around call cycles, dunning activity, and partner engagement AR Operations & Cash Management • Directly manage AR operations and the cash application function, including workflow oversight, prioritization, and quality control, • Ensure timely and accurate application of client payments and maintain the integrity of AR balances, • Oversee day‑to‑day AR Operations staff, including assignment of work, performance management, coaching, and development, • Establish and monitor operational controls to ensure accuracy, compliance, and consistency across AR processes, • Serve as the escalation point for AR and cash application issues impacting collections, billing, or client satisfaction Team Leadership & Supervision • Directly manage Collections Supervisors and/or Collectors, providing oversight, direction, and performance management, • Set daily and weekly priorities, balancing tactical execution with strategic initiatives and firmwide deadlines, • Review individual and team performance against key metrics, including aging, collections results, dispute resolution, and follow‑up compliance, • Provide ongoing coaching, mentoring, and training to strengthen collection effectiveness and professional communication, • Support onboarding and development of new team members Partner & Stakeholder Collaboration • Support Partners, Practice Groups, and relationship attorneys on collection strategies and client communications, • Partner closely with Billing, E‑Billing, Client Operations, and Revenue Management to resolve billing and process issues impacting collections and cash flow, • Coordinate with Finance and senior leadership on high‑risk accounts, write‑offs, and reserve considerations, • Prepare clear, concise status updates and reporting for the Senior Manager of Collections and senior leadership Process, Controls & Continuous Improvement • Ensure collection activity and outcomes are consistently documented in the firm’s financial systems, • Identify trends, root causes, and recurring issues impacting collections performance and cash realization, • Recommend and support process improvements aimed at reducing aging and improving the cash cycle, • Support firmwide initiatives and ad hoc projects related to collections strategy, systems, reporting, or operational enhancements, • Reinforce compliance with internal controls, audit requirements, and firm guidelines Qualifications • Bachelor’s degree or equivalent experience required, • 7+ years of collections experience in a large law firm or professional services environment, • Prior experience managing supervisors and/or teams, • Strong knowledge of legal billing and collections processes, including dispute resolution and client billing practices, • Experience with legal financial systems (e.g., Aderant or similar) preferred, • Proven ability to manage high volumes, competing priorities, and time‑sensitive matters in a deadline‑driven environment

Job DescriptionClient Success Manager (Account Manager)Noor Workforce SolutionsRemoteFull-Time About the roleAs a Client Success Manager, you will serve as the primary liaison between Noor Workforce Solutions and our clients, managing day-to-day Employer of Record (EOR) accounts. You'll own the full client relationship — from onboarding new hires and running background checks to preparing payroll files and delivering reporting. The ideal candidate brings strong leadership, a customer-first mindset, and the ability to thrive in a fast-paced environment. What you'll do • Serve as the daily point of contact between Noor Workforce Solutions and client onsite/management teams, • Manage timekeeping records — ensure clock-in/out accuracy, maintain employee data, and prepare payroll reporting, • Onboard new hires, process terminations, and keep all employee records current in Noor systems, • Prepare client time files and review & audit invoices for accuracy, • Conduct weekly client-facing meetings to provide updates, address concerns, and ensure satisfaction, • Identify gaps in policies and procedures and recommend or implement process improvements, • Review and approve client-specific training on Noor tools, techniques, and processes, • Track metrics and deliver daily, weekly, and monthly reporting as required, • Bachelor's degree preferred; Associate's + relevant experience considered, • Experience managing client relationships in the staffing industry, • Proven ability to manage people, think strategically, and mitigate risk, • Advanced Excel and Microsoft Office Suite skills, • Experience with change management and cross-functional communication, • Ability to prioritize and multitask in a fast-paced environment, • Strong leadership, interpersonal, and communication skills

About us Zara offers the latest fashion trends for all. An international brand with stores in the main cities of the world and online. Our business model is centered in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity and humility are our daily motivation. Does it sound like you? Maybe you are a Zara person. Purpose The Senior Training Specialist for Inditex US & Puerto Rico plays a pivotal role in the effective execution and continuous improvement of learning and development programs for both retail and corporate teams. This position is responsible for implementing training initiatives, facilitating engaging learning experiences, and ensuring operational excellence in all aspects of talent development. This role collaborates closely with HR partners to localize and deliver development programs, foster a culture of continuous learning, and support internal growth. This hands-on, detail-oriented role is essential in driving the successful rollout, measurement, and enhancement of training activities that align with Inditex’s business priorities and values. Key Responsibilities PROGRAM DESIGN & DEVELOPMENT • Collaborate with the Training & Development Manager and HR partners to design and update training programs, workshops, and learning materials for retail and corporate audiences., • Localize global Inditex learning initiatives and adapt content to meet the needs of US & Puerto Rico teams., • Research and recommend innovative learning methodologies, digital tools, and best practices. TRAINING DELIVERY & FACILITATION • Co-facilitate in-person and virtual workshops, onboarding sessions, and leadership development programs., • Serve as a primary point of contact for external training vendors and consultants, ensuring quality and consistency., • Support DEI partners in delivering inclusive and impactful learning experiences. NEEDS ASSESSMENT & EVALUATION • Conduct training needs assessments through surveys, interviews, and data analysis., • Collect and analyze feedback to measure program effectiveness and identify areas for improvement., • Prepare regular reports on learning outcomes, participation, and impact. LEARNING MANAGEMENT SYSTEM (LMS) & ADMINISTRATION • Manage day-to-day operations of the internal LMS including course uploads, user management, and troubleshooting., • Track training completion, maintain accurate records, and generate usage reports., • Support budget tracking and resource allocation for training initiatives. TALENT DEVELOPMENT & CAREER GROWTH • Assist in annual talent reviews, succession planning, and career development campaigns for the store population, • Maintain and update resources to support internal growth and employee growth., • Coach employees on available learning paths and career opportunities. STAKEHOLDER ENGAGEMENT & COMMUNICATION • Build strong relationships with business leaders, HR partners, and employees to promote a culture of learning., • Communicate program updates, schedules, and outcomes to relevant stakeholders., • Represent the training function in cross-functional meetings and projects as needed. Qualifications • Experience: 5-7 years in learning & development, talent management, or HR, ideally in a retail or corporate environment., • Education: Bachelor’s degree in human resources, Education, Business, or related field. Certifications in instructional design or facilitation are a plus., • Technical Skills: Proficient in Microsoft Office Suite., • Facilitation: Experience delivering training to diverse audiences, both in-person and virtually., • Analytical Skills: Ability to collect, interpret, and report on training data and feedback., • Project Management: Strong organizational skills; able to manage multiple projects and deadlines., • Communication: Excellent written and verbal communication; able to engage and influence at all levels., • Agility: Adaptable, proactive, and comfortable in a fast-paced, dynamic environment., • Cultural Awareness: Commitment to diversity, equity, and inclusion in all learning initiatives., • Integrity: High level of discretion, trustworthiness, and professionalism. Success Factors • Proactive partnership with the Training & Development Manager and HR team., • High-quality, timely delivery of training programs and materials., • Positive feedback from participants and stakeholders., • Measurable improvement in learning outcomes and talent development metrics., • Strong contribution to a culture of continuous learning and internal mobility. What we offer: In addition to a competitive salary, you will also receive 25% discount to buy the latest trends in any of our brands and a variety benefit package where you can find a wide range of discounts. Our internal talent is our greatest asset, and we are proud of offering internal promotion programs where you will find opportunities to grow, e-learning and training programs as well as social projects to get involved and contribute to a better society, and much more! Annual compensation range: $85,000 - $100,000 + discretionary bonus • Zara, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future. Actual compensation within that range will be dependent upon the individual’s skills, experience, qualifications, and applicable laws. Zara USA, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender, gender identity, gender expression, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws. EOE/DFW

Job Purpose: Responsible for the full range of management of the administrative activities of the Office of the General Manager at the New York Branch. Support and represent the General Manager as his primary contact throughout the Branch and the wider Bank. Responsibilities: Executive Assistant • Manages the General Manager’s meeting & appointments calendar, • Prepares agendas, meeting materials and presentations including various data-based reports for use at meetings of the General Manager, • Responsible for taking minutes during Committee meetings, ensuring that all directives and requests are responded to in a timely manner, • Gatekeeper to the GM's office- screening visitors, calls, and requests with the utmost discretion and responsibility, • Coordinates and schedules complex domestic and international travel itineraries and accommodations, • Coordinate Branch events Office & Premises Management • Manages the vendors who provide Branch services, • Serves as Branch’s primary liaison with Premises Landlord, ensuring all certifications are up to date, fire drills and safety drills are managed properly, and all day-to-day custodial and janitorial services, • Purchases primary day-to-day supply requirements for the office, • Manages and maintains necessary inventory of stockroom supplies, • Maintains and managers building & Branch security system Expense Management: • Coordinate with Financial Control department to ensure accuracy of expense claims and follow up on past due expense reports IMF Coordinator: • Serves as primary administrative support to the Group CEO and all senior executives, including Group Board members, during the event, • Manages all aspects of event planning for annual IMF/World Bank event, • Completes scheduling for all bilateral meetings, appointments, events and activities Human Resources: • Acts as Co-Chair of the Employee Engagement Committee planning and executing all employee events in the Branch, • Assist with ad hoc HR responsibilities (payroll, onboarding) Skills: • Advanced communication skills (written and verbally), • Able to think and act proactively, • Excellent time management skills and ability to multi-task and prioritize work., • Attention to detail and problem-solving skills, • Ability to remain calm and perform well under pressure at all times Experience: • 5-7 years' experience dealing with C level executives, • Financial Services/Banking experience preferred

Position: Program Manager Advanced (8-12 Years) Address: New York, NY Pay Rate: $90/hr-92/hr Start Date: 6/6/2026 Duration: 6-9 Months (Chance of extension) Hours: 8:30-6 JOB DESCRIPTION We are seeking an experienced Program Management Lead to support a portfolio of operational transformation initiatives within the alternative investments operations space. The role will primarily focus on overseeing a mid-scale vendor migration and operating model transition program, while also supporting several parallel initiatives, including platform/module onboarding efforts, operational process improvement initiatives, workflow implementations, and operating model assessments across multiple operational teams. This role will also provide coverage and continuity for an existing program/design lead who will be out on parental leave during a portion of the engagement. This individual will play a key role in driving governance, execution discipline, accountability, coordination, and delivery momentum across internal stakeholders, operational teams, technology partners, and external service providers. The ideal candidate is highly organized, execution-oriented, comfortable operating independently, and experienced managing multiple concurrent initiatives within complex operational environments. RESPONSIBILITIES Program Governance & Delivery Leadership • Lead program management activities across a portfolio of operational and transformation initiatives, • Establish and maintain governance structures, project plans, RAID logs, reporting frameworks, status tracking, and delivery cadence across programs, • Drive accountability, execution discipline, and momentum across internal teams and external vendors, • Ensure workstreams remain aligned to timelines, dependencies, deliverables, and program objectives, • Identify, escalate, and help drive resolution of risks, blockers, and cross-functional dependencies, • Independently facilitate governance forums, working sessions, steering meetings, and stakeholder discussions, • Prepare and deliver executive-level status updates, reporting, and program communications, • Influence stakeholders and drive alignment across business, operations, technology, and vendor teams Vendor Migration & Operating Model Transition • Support oversight and coordination of a mid-scale vendor migration and service transition initiative, • Partner closely with vendor teams and internal stakeholders to help drive operational readiness, transition coordination, accountability, and delivery execution, • Help establish the structure, governance, reporting rigor, and operating cadence necessary to support successful delivery, • Support future-state operating model execution and implementation alignment across teams Transformation & Process Improvement Initiatives • Support onboarding and implementation activities related to new platforms, modules, workflows, and operational capabilities, • Coordinate operational process improvement and workflow transformation initiatives, • Support assessments of current-state operating models to identify process optimization and operational improvement opportunities, • Help facilitate discussions, clarify requirements, and drive follow-through across stakeholders and workstreams QUALIFICATIONS 8–12+ years of project/program management experience supporting operational, transformation, implementation, or organizational change initiatives • Demonstrated experience managing multiple concurrent projects or portfolios of initiatives within complex operational environments, • Strong program governance and delivery management experience, including project planning, reporting, dependency management, RAID management, and stakeholder coordination, • Proven ability to independently run programs, drive meetings/forums, influence stakeholders, and maintain execution momentum, • Strong communication and facilitation skills, including experience presenting updates to leadership and executive stakeholders, • Ability to quickly understand operational processes, identify gaps or delivery concerns, and proactively drive resolution, • Experience within alternative investments, financial services operations, or related operational environments preferred, • Business analysis and requirements facilitation experience is a plus, including the ability to ask probing questions, challenge assumptions, and help teams work through operational design discussions Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit ___ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Title: Senior Compensation Manager / Compensation Manager Location: New York, NY – Midtown (Hybrid) About the Opportunity We’re partnering with a highly regarded, growth-oriented financial services firm to hire a Senior Compensation Manager / Compensation Manager to join their Strategic Finance team. This is a high-impact, hands-on role supporting firmwide compensation execution and analysis, working closely with senior leadership across a complex, multi-business organization. The Role This individual will serve as a key compensation partner, driving data-driven decision making across compensation programs while operating in a highly analytical, detail-oriented environment. This role offers broad exposure across the firm and requires a strong balance of technical execution, business partnership, and discretion. Key Responsibilities • Lead execution of annual and mid-year compensation cycles, including data management, reporting, and system administration, • Perform hands-on analysis of compensation data, including benchmarking, job matching, and market comparisons, • Provide compensation recommendations for hires, promotions, and adjustments, grounded in data and internal equity, • Support employee lifecycle compensation activities (onboarding, promotions, offboarding, etc.), • Conduct pay equity analyses and support ongoing compensation governance efforts, • Ensure compliance with federal, state, and local compensation regulations, • Partner cross-functionally with HR, Finance, and Payroll teams, • Respond to ad hoc compensation-related analysis and reporting requests Qualifications • 10+ years of experience in Compensation or Total Rewards (flexible for strong candidates), • Financial services experience strongly preferred, • Experience working in complex, fast-paced, and highly analytical environments, • Strong analytical skillset with the ability to interpret and work deeply with data, • Excellent communication skills with the ability to engage effectively across levels, • High attention to detail and ability to manage multiple priorities, • Advanced Excel skills required; experience with compensation systems (e.g., Beqom) is a plus Compensation Base salary range: $150,000 – $200,000 + bonus Comprehensive benefits package Why This Role? • High-visibility role with exposure to senior leadership across the firm, • Opportunity to take ownership of critical compensation processes within a lean team, • Broad, cross-functional exposure across both Finance and HR, • Collaborative, high-performing environment within a well-established firm

OnePoint BFG Wealth Partners is seeking an organized and detail-oriented Client Service Associate (CSA) to support the onboarding and transition of advisor teams and firms. This role functions as an advisor-focused CSA, working behind the scenes to support advisors and internal teams rather than serving end clients directly. The CSA will partner closely with the Transition Operations Manager to manage the operational and custodial components of advisor transitions, with a primary focus on data entry, paperwork processing, and asset transfers. This role is highly process-driven and ideal for someone who enjoys execution, accuracy, and supporting complex workflows during critical transition periods. The ideal candidate has a strong operational mindset, experience in the financial services industry, and the ability to manage multiple tasks while tracking progress and communicating effectively with internal teams and external partners. Key Responsibilities: • Assist in managing the end-to-end transition process for incoming advisor teams and firms, ensuring operational tasks are completed on time and accurately., • Handle the day-to-day details of account transfers, client data migration, and paperwork, ensuring all processes are executed smoothly., • Generate and issue Investment Advisory Agreements and other internal contracts, forms, and materials to advisors, staff, and clients, maintaining efficiency and regulatory alignment., • Maintain structured digital filing systems and upload documentation into project management software to support team collaboration and operational efficiency., • Serve as a point of contact for advisors and internal departments, addressing simple operational questions and escalating complex issues to the Advisor Integrations Manager as needed., • Track the progress of transitions, maintaining accurate records of tasks, documentation, and communication throughout the process., • Ensure all compliance and regulatory requirements are met during transitions, working closely with the compliance and legal teams to manage necessary documentation., • Provide administrative and operational support to the Advisor Integrations Manager, assisting with the execution of workflows, scheduling, and project management tasks., • Collaborate with technology teams to help set up new advisors on OnePoint’s systems, providing guidance and troubleshooting when necessary., • Work with the team to train teams on custodial functionality and best practices, as well as other supporting platform systems. Qualifications: • Bachelor’s degree in Business, Finance, or a related field., • 2+ years of experience in financial operations, client services, or an administrative role in the financial services industry., • Familiarity with client account processes, operations systems, and financial technology platforms., • Strong organizational and time management skills, with the ability to handle multiple tasks and deadlines., • Excellent communication and interpersonal skills, with a service-oriented mindset., • Basic knowledge of regulatory compliance and industry standards (FINRA, SEC, etc.) is preferred., • Ability to work collaboratively in a fast-paced environment., • Experience with Charles Schwab and/or Fidelity a plus., • Experience with Salesforce and Orion, or similar reporting software a plus., • Experience with DocuSign a plus

National Law Firm Human Resources Manager Hackensack, NJ Office Salary: $125K - $165K Job Summary: A respected full‑service law firm is recruiting for an experienced Human Resources Manager for its New Jersey office. This is a firmwide role with meaningful responsibility and visibility. Why This Role: This role offers the chance to partner closely with Firm leadership on all aspects of human resources. The Human Resources Manager will support firmwide HR initiatives, oversee daily operations, and play a key role in recruiting, employee relations, policy development, and compliance. What You’ll Do: • Evaluate and recommend improvements to HR policies, procedures, and practices, • Manage recruiting, hiring, onboarding, development, and retention programs, • Assess staffing needs and oversee non‑exempt administrative and clerical staff, • Handle employee relations matters and assist with conflict resolution, • Ensure compliance with leave policies and applicable state and federal regulations, • Coordinate benefits administration, including 401(k)/profit‑sharing plans, • Maintain and update job descriptions and position specifications, • Assist with reporting, financial analysis, and integration of new attorneys What They’re Looking For: • Bachelor’s degree in human resources or a related field (or equivalent experience), • 4+ years of progressive HR experience in a law firm or professional services environment, • Law firm experience strongly preferred; SHRM‑CP/SCP or PHR/SPHR a plus, • Strong understanding of HR compliance, employee relations, and staffing models, • Excellent communication, judgment, and problem‑solving skills, • Ability to manage sensitive matters with discretion and professionalism, • Proficiency with Microsoft Office and HR systems DNA Partners 25+ Years Strong. Excellence Delivered. Trust the Process. This is the DNA Partners promise—today and every day. #DNAPartners #StaffingLeaders #ExecutiveSearch #HiringMadeSimple

Job Title: Splunk Cybersecurity Project Manager Location: Hybrid – New York, NY (3 days onsite / 2 remote) Duration: Contract – 12+ Months (likely extension) Pay Rate: $75 (W2) depending on experience Interview Process: 1st round via Teams, final round onsite in NYC Position Overview Our Fortune 500 client located in New York, NY is seeking an experienced Technical Cybersecurity Project Manager to support enterprise cybersecurity engineering initiatives focused on SIEM implementation, security monitoring, and threat detection capabilities. This role will work closely with cybersecurity engineering, infrastructure, cloud, and application teams to coordinate the implementation and expansion of enterprise SIEM platforms and related security initiatives. The ideal candidate combines strong project management discipline with technical understanding of SIEM technologies, enterprise logging, cloud observability, and security operations processes. This individual will play a key role in tracking project execution, coordinating engineering teams, managing dependencies, and ensuring successful delivery of scalable security monitoring solutions across the enterprise. This is a highly collaborative role requiring strong communication, technical coordination, stakeholder management, and delivery tracking skills within a fast-paced cybersecurity environment. Key Responsibilities Cybersecurity Project Delivery • Coordinate the planning, execution, and delivery of enterprise cybersecurity initiatives with a focus on SIEM and security monitoring platforms, • Work closely with cybersecurity engineering teams to track implementation progress, milestones, and deliverables, • Manage project timelines, dependencies, risks, and scope across multiple technical workstreams, • Partner with engineering teams to support deployment and scaling of Splunk Enterprise Security capabilities, • Coordinate onboarding of enterprise log sources including:, • Cloud platforms, • Operating systems, • Network devices, • Security tools, • Enterprise applications, • Support tracking of:, • Log ingestion, • Parsing, • Data normalization, • Detection use case alignment, • Develop and maintain detailed project plans, schedules, and milestones, • Provide regular status updates, executive reporting, and delivery dashboards, • Track risks, issues, and dependencies while facilitating resolution activities, • Coordinate with internal stakeholders, engineering leads, vendors, and external partners, • Facilitate cross-functional collaboration between:, • Security Engineering, • Infrastructure, • Cloud Engineering, • Application Teams, • Security Operations, • Support adherence to enterprise cybersecurity and project governance standards, • Assist with process documentation and operational coordination activities, • 5+ years of project or program management experience within cybersecurity or enterprise technology environments, • Strong experience managing technical implementation projects involving multiple engineering teams, • Hands-on experience supporting or coordinating SIEM or security platform implementations, • Experience with Splunk Enterprise Security or similar SIEM technologies, • Strong understanding of:, • Security monitoring, • Log management, • Threat detection, • Security operations concepts, • Familiarity with cloud environments including:, • AWS, • Azure, • GCP, • Oracle Cloud, • Strong stakeholder management, communication, and coordination skills, • Ability to manage multiple projects and priorities in fast-paced environments, • Experience with:, • Project tracking, • Risk management, • Executive reporting Must Have • Technical Project Management, • Cybersecurity Project Delivery, • Splunk / SIEM Platforms, • Microsoft Project, • Project Reporting & Tracking, • Cross-Functional Coordination, • Risk & Dependency Management, • Security Monitoring Concepts, • Splunk Enterprise Security, • Enterprise Logging & Observability, • Threat Detection & Incident Response, • AI Triage Agents / AI-driven Security Operations, • Cloud Observability Platforms, • Process Documentation The ideal candidate is a proactive technical project manager with strong cybersecurity delivery experience and the ability to coordinate highly technical engineering initiatives across enterprise environments. This person should be organized, detail-oriented, and comfortable managing multiple priorities while partnering closely with cybersecurity, infrastructure, cloud, and engineering teams to drive successful project outcomes. About Seneca Resources At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact. When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way. Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.

Title: Office Administrator Location: NYC - 10119 Duration: Contract to Hire About this office: • M-F 8-5, • Onsite Fulltime - no exceptions Required Skills: • Invoicing experience – tracking PO’s, submitting invoices for project vendors, etc., • Must be able to prioritize assignments with minimal supervision along with time management, resourcefulness, fine attention to detail and follow-through., • 3+ years of experience in an office administrator/office manager/etc. role (Supporting an office, not an individual) – must be a corporate setting (at least 30 people), • Experience with facilities management ( i.e. ordering office supplies, inventory, facilities management coordination, etc.), • Planning office events, ordering catering, holidays parties, etc., • Maintaining office common spaces/kitchen area, • Polished and professional, • Warm/Welcoming personality, • Tech savvy –, • Strong MS Office Skills – Word (i.e. using template formatting function), Excel (i.e. creating a spreadsheet from scratch), • Multi-line phone system experience, • MS Teams/Zoom/Slack or similar video conferencing or communication tools Day to day: The Office Administrator will support a large corporate office in NYC as the primary administrative point of contact. This person should have experience supporting a similarly large, corporate environment and should intend on administration being their career, as this is a long-term opportunity and this line of business offers room for growth. As a Workplace Office Administrator, you hold a central position in guaranteeing the smooth operation of our offices, encompassing both on-site and remote support. This versatile role entails delivering extensive administrative support to personnel at every level, thereby enhancing the overall efficiency and professionalism of our work environment. Essential functions: • Supplies and inventory management, for example ordering supplies and snacks and organizing them in the office appropriately, • Facilities support, for example calling a plumber or repairman as needed, • Support for AP processes (AP processing not included, but you will prepare the data collection/entry, review and send for processing, tracking for payment/issues, handling all indirect expenses and invoice submittals to accounting team), • Preparing the office, catering, conference rooms etc. for visits from Executives, • Any other ad hoc administrative support duties that arise, • Provides administrative support to all levels of staff in the office including support of team/project/client meetings, communication, and coordination of activities in an office or project site., • Administrators are assigned to specific geographic areas* – some may be remotely located. Remote locations are considered 2+ hours from another office location. May be responsible for support of remote office locations as assigned. This may include business travel., • Responsible for general office upkeep and liaison with building management for maintenance requests, issues (i.e., AC/heat service,) and security access cards. COORDINATION WITH FACILITIES, • Responsible for visitor management such as answering incoming calls and welcomes office guests and ensures front office sign-in sheets, including International Travel forms, and Office Safety Guidelines are up to date., • Coordination of shipping/deliveries such as incoming and outgoing U.S. and overnight mail, distributes incoming mail/packages i.e., FedEx/UPS/Amazon/Staples., • Coordination of Managed Print Service program such as printer liaison, maintenance, paper/print supplies, instructions for print drives, and assists in coordinating with ARC for large plotter printing requests. COORDINATION WITH FACILITIES, • Assists with procurement of approved office materials and supplies as required., • Provides assistance for new hire onboarding, completion of I-9’s, etc. – this includes working with IT on all required new hire equipment along with collection of IT equipment and security cards for employees exiting the company., • Coordinates safety and compliance programs for office, including maintenance of office standards – visitor guide, bulletin boards, inspections of fire extinguishers, AED, AED/CPR Certification, and first aid kits, including PPE. COORDINATION WITH FACILITIES, • Assists with project support, i.e., technical/project assistance, document control (electronic and hard copy), records management processes (filing, archiving), which includes assistance with project-specific reports, data management, uploading of documents to project websites, project file structure assistance, and construction administration., • Additional project support may include project coordination, tracking of task orders and project contracts, maintain project plans as well as project procedures manuals, workflows, QA review of reports/correspondences, and other project coordination as needed., • May be assigned to assist with financial reports for office leaders which includes spreadsheet consolidation, tracking of data, senior staff tracking and travel/expense report support, and/or utilization reports., • May assist with Procurement activities such as Accounts Payable, Purchase Orders, etc., • May serve as timecard administrator to ensure timecards are completed and submitted on a weekly basis. Task activity and office location details are required., • May be assigned to assist with vehicle fleet program for the region, working directly with national vehicle lead and facilities administration teams on tracking all required documents, leases, and approvals for maintenance requests, processing new requests and drivers, and collecting monthly driving records for each vehicle., • May be assigned to support established Document Processing requests. Includes demonstrated competence using Microsoft Office applicationsis required with emphasis on creating Excel spreadsheets, formatting Word documents and developing PowerPoint presentations., • May be assigned to serve as on-site (physically at office location) local office point of contact for coordination of IT issues with Service Desk team, including new computer setup, return out of service machines, server/HVAC/other equipment issues, A/V set-up assistance and responding to Service Desk emails for additional information. COORDINATION WITH FACILITIES, • Exercises responsible and ethical decision-making regarding company funds, resources and conduct and adhere to Code of Conduct and related policies and procedures., • Must possess a high level of professionalism, communication skills and positive attitude when interacting with colleagues, clients, guests and other employees in the office. Positive employee engagement is a priority., • Must be comfortable working in a fast-paced environment with short deadlines, interruptions, and multiple tasks., • Must be able to prioritize assignments with minimal supervision along with time management, resourcefulness, fine attention to detail and follow-through., • Must be a strong team player, collaborative, with strategic thinking., • Other duties as required by business needs., • As a performance metric, all employees in the workplace must provide daily timecard comments specifying their work assignments, particularly when working from home or when absent from the office. Work-from-home schedules must align with the weekly work schedule set and approved by the Area Manager. Any changes to scheduled work or unexpected absences must be promptly communicated to the area manager to ensure adequate office coverage., • Employees may be assigned stretch assignments as needed, which are projects or tasks designed to challenge and develop their skills beyond their regular duties. These assignments provide opportunities for employees to explore new areas, enhance their expertise, and contribute to their professional growth. This will be a contract-to-hire position, and only candidates who can commit to long-term employment will be considered. Annual compensation will vary based upon individuals’ relevant experience.

Financial services firm is seeking a polished and proactive Executive Assistant & Office Manager to support a team and ensure smooth day-to-day office operations. This is a hybrid, full-time position best suited for a detail-oriented professional who has experience supporting senior leadership in the finance sector. Hybrid schedule: 3 days onsite, 2 days remote Hours: 9:00am–6:00pm Salary range: 100k - 110k base + discretionary bonus Responsibilities: • Support senior leadership and manage office operations in a hybrid role blending executive assistance and office management responsibilities., • Coordinate calendars, travel, and meetings for multiple executives, ensuring seamless scheduling and logistics., • Serve as the primary liaison for internal teams and external contacts, maintaining discretion and professionalism., • Plan and execute internal events, meetings, and team offsites with precision and creativity., • Manage office equipment, supplies, and vendor relationships to ensure smooth daily operations., • Collaborate with HR and Technology for onboarding and offboarding processes, including workstation setup and equipment management., • Draft, edit, and format presentations and correspondence., • Handle expense reports, invoice processing, and office budget management with accuracy and timeliness. Qualifications: • Bachelor’s degree in Arts or related field preferred., • 5+ years of experience in executive assistance and office management roles., • Proficiency in Salesforce and other office management tools., • Strong organizational and multitasking skills to manage diverse responsibilities effectively., • Excellent communication skills for liaising with internal and external stakeholders., • Experience in event planning and execution, including logistics and creative aspects., • Ability to maintain discretion and professionalism in handling sensitive information.

Position Overview I am currently partnering with a client to identify an experienced HR Manager who will play both a strategic and operational leadership role supporting the full employee lifecycle across one or more operational locations. This position will serve as a key partner to business leadership, helping align people strategies with operational goals while ensuring compliance with employment regulations and labor agreements. The HR Manager will also lead HR team members and support initiatives that strengthen employee engagement, workplace culture, performance management, and compliance. The ideal candidate brings experience supporting unionized workforces and operating in fast-paced environments such as food service, manufacturing, logistics, aviation, or other operational industries. Key Responsibilities Strategic HR Partnership • Partner with operational leadership to align HR strategies with business objectives., • Support workforce planning, succession planning, and talent development initiatives., • Contribute to HR strategy, employee retention efforts, and labor cost management., • Manage complex employee relations matters including investigations, disciplinary actions, grievances, and conflict resolution., • Ensure compliance with federal, state, and local employment laws including wage and hour, EEO, ADA, and FMLA., • Support labor relations efforts and interpretation of collective bargaining agreements., • Serve as an escalation point for sensitive workplace matters., • Ensure consistent application of company policies and corrective action processes., • Lead and develop HR Generalists and HR Coordinators across assigned locations., • Ensure team members are meeting performance expectations, training requirements, and compliance standards., • Support initiatives that promote employee engagement, inclusion, recognition, and overall workplace culture., • Lead employee engagement survey efforts and partner with leadership to develop action plans., • Partner with talent acquisition teams to support hiring needs and workforce planning., • Oversee onboarding processes and early employee engagement initiatives to improve retention., • Ensure HR systems and employee data are maintained accurately., • Oversee timekeeping reviews, leave management, and HR compliance processes., • Partner with payroll and benefits teams to address employee inquiries and maintain system compliance., • Track key HR metrics such as turnover, absenteeism, disciplinary actions, and training completion. Qualifications • Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s preferred)., • 6+ years of progressive HR experience, including leadership responsibilities., • Experience supporting union environments and collective bargaining agreements strongly preferred., • Strong knowledge of U.S. employment laws and compliance requirements., • Experience supporting operational environments such as food service, manufacturing, aviation, or logistics is highly valued., • Proven experience leading HR teams and supporting multiple operational locations., • HR certification such as PHR, SPHR, SHRM-CP, or SHRM-SCP preferred., • Bilingual language skills are a plus.

Open Systems Technologies is a leading staffing and consulting company that focuses its efforts on providing people operations, recruiting and human capital management strategies for a variety of companies - from the Fortune 100 to top startups. We bring with us over 35 years of market expertise to provide our clients with the best talent and talent finding strategies out there. You are an experienced IT recruiter (with 6+ years of experience) who will join a successful team of hardworking and fun professionals. This position requires an uncommon balance of creativity, drive, strong interpersonal skills as well as savvy analytical skills. You will be required to think quickly on your feet and develop lasting relationships with candidates. You must have a proven ability to consistently and positively contribute in a high-paced, changing work environment as well as the ability to prioritize multiple functions and tasks and manage work time efficiently. Describe My Day • A new job just came out and the account manager needs 5 strong candidates by the end of the day. You’re on LinkedIn sending InMails, reaching out to your network to ask for referrals., • You hear about a lunch meetup of industry professionals and as a market expert, go to provide your thoughts on the field., • A client has reached out as their new role is not getting as many qualified candidates as they thought they would. They want to see if it’s potentially the salary they have assigned. You have to do some market research to see what the average compensation for the role is and whether the client’s chosen salary is on target., • You just got told that your candidate got the job. You now get to call them and deliver the exciting new and start the offer/onboarding process! Who You Are • You have 6+ years of IT recruiting experience - full desk experience is a strong plus, • You are passionate about recruiting - you keep abreast of news and trends in the industry, • You are a highly ambitious individual who demonstrates a strong initiative and independent thinking, • You have strong writing and communication skills Compensation: $80-120k

Job DescriptionDescription: About Leo Leo is a portfolio of trusted service companies operating under one brand. Our family includes Academy Locksmith, Firstline Lock & Door, First Choice Facilities, Caliber, CLM, Impact, and others - all Powered by Leo. By operating as one team, we invest in our people, systems, and shared ways of working, while continuing to support the local teams and relationships that define our businesses. The result is consistent, reliable service and more opportunity for our people to grow and make an impact. Summary The Account Coordinator works to assist the greater Account Management team with the day-to-day delivery of facilities services to our clients. This role plays an integral part in coordinating with external vendors and overseeing vendor performance to ensure timeliness and quality. The Account Coordinator supports the Account Manager with any functions needed to provide services to our clients as needed. The role is based at our corporate headquarters with travel to client sites as needed. Responsibilities • Serve as direct support for Account Manager, interacting regularly with vendors and clients through telephone, email, and in person, • Source new vendors as needed and coordinate with vendors to schedule appointments and oversee performance, • Aid in facilitation of service requests, • Refer client escalations up to Account Managers to find resolutions as quickly as possible, • Remain current on Company products and services, • Maintain an accurate and current database of vendor and client information, • Build and nurture the subcontractor base that performs service, • Act as a client advocate and work with internal departments to ensure client needs are understood and satisfied, • Proactively engage with subcontractors in different markets to build a strong subcontractor network, • Excellent verbal, written and time-management skills., • Contract negotiation skills., • Ability to work effectively in collaboration across all departments., • Must be productive in a deadline driven work environment., • Proven ability to adapt and be flexible to change., • Excellent critical thinking and problem-solving skills., • Bachelor’s Degree preferred; High School Diploma/GED required, • Industry Experience preferred Requirements:

Aetrex, Inc., one of the Top 100 privately held companies in New Jersey, is looking for a talented customer service professional to join We are seeking a hands-on Assistant Manager who is proactive, quick to learn, and able to think critically to resolve unexpected challenges in real time. The ideal candidate will: • Maintain a positive attitude and genuinely enjoy working with people, • Demonstrate a strong commitment to customer satisfaction with excellent communication skills, • Have 3+ years of experience in customer/client support, including both B2B and B2C environments, as well as supporting internal sales teams, • Possess 3+ years of team management experience, including recruiting, onboarding, coaching, and handling performance management and disciplinary actions, • Exhibit strong verbal and written communication skills, • Thrive in a fast-paced environment and confidently manage time-sensitive escalations, • Be highly observant and analytical, with the ability to identify trends/issues and implement effective solutions quickly, • Have strong computer proficiency, particularly in a Windows environment, • Be proficient in Microsoft 365, including Word, Excel, and Outlook IT IS A PLUS IF YOU HAVE EXPERIENCE WITH: • Data Review/Data accuracy, • Creating/Maintaining SOPs, • Infor /M3, • Maintaining customer and internal relationships (engaging with sales reps, accounting, distribution, and other departments to ensure smooth operations)., • Support managing and training the Customer Service department, which consists of the Contact Center, Order Entry and Returns (30+ people both in the US and abroad)., • Create and Maintain documentation, SOPs, and Customer Data., • Ensure KPIs are met and maintain reports., • Data entry, check and update., • Competitive compensation and outstanding benefits package, • Comprehensive benefits package including health insurance, dental/vision coverage, 20 PTO days each year, 401(k) with a company match, Flexible Spending Account, HRA and Short-term & Long-term disability insurance, Early Fridays, Volunteer Days, Onsite Gym, Weekly Yoga class, Bagel Wednesdays, Monthly catered luncheon, team building events and more! Company is an Equal Opportunity Employer. Check out this video to see a more about Aetrex What are you waiting for? Come join us!

Sr. Program Manager, Implementation (B2B SaaS) Own the end-to-end client onboarding and implementation lifecycle for complex enterprise customers, ensuring successful and timely go-lives across multiple concurrent deployments. This role translates pre-sales commitments into structured delivery plans and ensures alignment across Sales, Customer Success, Product, and technical teams. You will design and scale implementation processes, build repeatable systems and tooling, and continuously improve how new clients and new units are rolled out. The role requires strong program management skills, the ability to manage multiple stakeholders and integrations, and a systems-thinking mindset focused on scalability and operational excellence. You'll also serve as a key bridge between customers and internal teams—resolving implementation risks, managing timelines, and ensuring a smooth transition from signed deal to fully live and adopted solution. Welcome to ConsultNet, SaltClick, and Omni. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services, both onshore and nearshore. Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results. Over the last few years, thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At ConsultNet, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold. Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at ___ . We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.

Human Resources Manager | Hospitality & Lifestyle Group | New York City A dynamic and internationally recognized hospitality group is seeking a Human Resources Manager to join its growing team in New York City. This is an exciting opportunity for an HR professional who thrives in fast-paced, people-first environments and is passionate about employee experience, workplace culture, compliance, and operational excellence. The ideal candidate is organized, collaborative, solutions-oriented, and comfortable partnering with leadership teams across a multi-unit hospitality organization. This role will play a key part in supporting employees, strengthening culture, and driving HR initiatives that positively impact the business. What You’ll Do • Manage day-to-day HR operations including onboarding, offboarding, compensation, benefits, leave administration, employee relations, performance management, and compliance, • Serve as a trusted advisor to managers and employees across multiple departments, • Handle employee relations matters, investigations, conflict resolution, and performance-related conversations, • Support recruiting and staffing efforts including interview coordination and hiring processes, • Help drive employee engagement, recognition, and culture-building initiatives, • Ensure compliance with federal, state, and local employment laws and HR best practices, • Support compensation and wage administration processes, • Maintain a strong HR presence throughout the organization through regular communication and partnership with operational leaders, • Assist with workplace safety initiatives and reporting procedures, • 5+ years of Human Resources experience; hospitality, restaurant, hotel, or luxury service experience strongly preferred, • Previous HR management or leadership experience preferred, • Experience supporting a large non-exempt workforce, • Strong understanding of employee relations, HR compliance, and labor practices, • Exceptional communication, organization, and interpersonal skills, • High emotional intelligence with a collaborative and service-oriented mindset, • Ability to manage multiple priorities in a fast-paced environment, • Bachelor’s degree preferred, • Proficiency in Microsoft Office Suite, • Salary range: $75,000 – $90,000, • Health, dental, and vision insurance, • Paid time off, • Commuter benefits, • Dining perks and employee discounts, • This is an excellent opportunity to join a respected hospitality organization that values people, culture, growth, and excellence.

At Monarch, we’re not your typical HR firm—we’re agile, hands-on, and deeply personal. Based in Glen Rock, NJ, and proudly woman-owned, we believe that strong relationships drive success. Our mission? To empower businesses with smart, scalable HR solutions while fostering inclusive, respectful workplaces—no exceptions. We’re looking for a self-starting, detail-obsessed, and solutions-driven HR Operations Manager to join our team. If you thrive in fast-paced environments, love solving HR challenges, and have strong payroll expertise, this is your chance to make an impact! We’re looking for someone to work hybrid in NJ who can align HR initiatives with business goals and proactively support organizational growth. While you’ll need a solid HR foundation (compliance, employee relations, performance, talent), you should also speak the language of business and understand how HR impacts revenue, productivity, and company culture. Please note: this position will ramp up gradually as we continue to grow our client base. Hours will increase over time, up to a maximum of 30–35 hours per week. While this is a work from home role, there are approximately 25% onsite client visits required, weekly, so you must live in New Jersey. Why You’ll Love This Role As an HR Manager at Monarch, you’ll be a trusted partner to our clients, helping them streamline processes, scale for growth, and build thriving workplaces. You’ll wear multiple hats, from recruitment and onboarding to payroll and compliance, all while providing high-touch, personalized HR support. Why You’ll Love This Role: • You’ll be the go-to HR partner for multiple businesses, guiding leaders and teams to better performance and culture., • You’ll handle a wide variety of work—from recruitment and onboarding to compliance, payroll, and performance management., • You’ll work in a collaborative, supportive team that values people as much as process., • You’ll have flexibility, meaningful work, and the chance to directly impact client success. What You’ll Do: Strategic – How You Think: • Serve as a trusted advisor to leadership, aligning HR initiatives with business goals to proactively support growth., • Build strong relationships at all levels, providing thoughtful guidance and influencing outcomes without escalating every issue., • Spot patterns and anticipate challenges — for example, if turnover trends emerge, you investigate root causes and propose solutions rather than waiting for direction., • Speak the language of business, connecting HR strategies to revenue, productivity, and culture., • Balance compliance and people-first thinking to create a thriving workplace for every client. Tactical - How You Deliver Results: • Recruitment & Onboarding: Partner with Monarch’s internal experts to execute the full recruitment cycle, craft compelling job descriptions, and ensure smooth onboarding and offboarding experiences., • Employee Relations: Handle coaching plans, performance conversations, and workplace issue resolution with professionalism and empathy., • Payroll & Benefits: Administer payroll changes, manage benefits, handle garnishments/tax levies, and research discrepancies to keep processes accurate and compliant., • Compliance & Training: Send and track compliance training, update policies/handbooks, and maintain adherence to federal, state, and local laws., • HR Operations: Keep SOPs, employee files, and HR systems (like Gusto or BambooHR) accurate, organized, and up-to-date; generate HR and payroll reports as needed., • Compensation Support: Support compensation strategy, and ad hoc market pricing, when needed. What Makes You a Great Fit • 5+ years of HR experience (HRBP, HR Manager, or similar)., • Experience supporting multiple business units or as an HR consultant highly preferred!, • Payroll expertise is a huge plus (FPC or CPP certification preferred)., • Experience with ADP, Workday, Paychex, or UKG preferred, • Bilingual (Spanish/English) is a huge plus, • Strong communicator—you over-communicate rather than under-communicate., • Love solving complex HR/payroll challenges with a proactive mindset., • Detail-obsessed, highly organized, and comfortable in a fast-paced, remote setting., • Experience with HRIS systems like Gusto, BambooHR, etc. would be great!, • Passionate about Inclusion and Belonging in the workplace. Perks & Benefits • Depending on experience, salary range is between $35/hour - $45/hour, • PTO: Up to 20 hrs/year (part-time); Unlimited PTO if full-time., • Paid holidays & sick time—we value your well-being., • Medical, dental, and vision insurance for the employee plus 1 dependent, • Hybrid Work—work from anywhere that has a strong Wi-Fi connection in NJ. While this is a work from home role, there is approximately 25% onsite client visits required, weekly. If you’re ready to make an impact, work with amazing clients, and be part of a team that truly values people, we’d love to hear from you! Apply today and let’s build something great together!