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  • Front Desk Agent / Guest Service Agent (Full-Time / Flexible Schedule)
    Front Desk Agent / Guest Service Agent (Full-Time / Flexible Schedule)
    8 days ago
    Full-time
    Flushing, Queens

    Hotel Indigo Flushing – LaGuardia, an IHG Hotel Flushing, NY 11354 Pay: $21.00–$22.00 per hour (based on experience) Job Type: Full-Time Schedule: Flexible / Weekends & Holidays Required Work Location: In Person Job Summary Hotel Indigo Flushing is seeking energetic, service-oriented, and hospitality-driven Front Desk Agents / Guest Service Agents to join our Front Office team. As the first and last point of contact for guests, this role is essential in creating memorable experiences and delivering outstanding hospitality. The ideal candidate is personable, detail-oriented, and passionate about guest service. Key Responsibilities Guest Service & Front Desk Operations Greet and welcome guests with professionalism and genuine hospitality Perform check-in and check-out procedures efficiently and accurately Assist guests with reservations, room requests, and hotel information Provide recommendations for transportation, dining, and local attractions Handle guest concerns and service recovery professionally Maintain a clean, organized, and welcoming front desk environment Reservations & Communication Answer calls and respond to guest inquiries professionally Ensure reservation accuracy and guest profile completeness Coordinate with Housekeeping and Engineering to support guest needs Maintain clear communication during shift transitions Guest Engagement & Brand Standards Promote and support IHG One Rewards enrollment initiatives Recognize guest preferences and loyalty status Deliver service aligned with Hotel Indigo and IHG brand standards Support guest satisfaction and positive online reviews Qualifications Minimum 2 years hotel experience required Opera PMS experience preferred Strong communication and interpersonal skills Excellent customer service and problem-solving abilities Professional appearance and positive attitude Ability to work in a fast-paced hotel environment Flexible schedule including weekends and holidays Ability to commute to Flushing, NY required Benefits 401(k) Health Insurance Dental Insurance Vision Insurance Paid Time Off Employee Hotel Discounts Flexible Scheduling Career Growth Opportunities If you enjoy creating memorable guest experiences and want to grow your hospitality career with Hotel Indigo, we would love to meet you.

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  • Digital Marketing & Online Presence Manager
    Digital Marketing & Online Presence Manager
    2 months ago
    Full-time
    Manhattan, New York

    Position Overview NY Iconic Tours is seeking a highly motivated Digital Marketing & Online Presence on site position. Manager to manage, optimize, and grow our digital presence across all online platforms. The ideal candidate will ensure our website, Google listings, advertising campaigns, and digital marketing efforts consistently generate more direct bookings, increase brand awareness, and improve our online reputation. This role is ideal for someone who is results-driven, creative, analytical, and experienced in tourism, hospitality, or e-commerce marketing. Key Responsibilities • Manage and continuously update the company website., • Improve website speed, user experience, and conversion rates., • Optimize SEO to increase organic search rankings., • Manage Google Business Profile and ensure business information remains accurate., • Create, manage, and optimize Google Ads campaigns., • Monitor and improve Google Maps visibility., • Manage online listings across travel and tourism platforms., • Optimize listings on TripAdvisor, Yelp, Bing Places, Apple Maps, and other directories., • Manage and improve the company's online reputation through review management., • Create landing pages for promotions and seasonal campaigns., • Monitor website analytics and customer behavior using Google Analytics and Search Console., • Track conversions and improve return on advertising spend (ROAS)., • Coordinate with the sales and operations teams to promote new products and special offers., • Maintain accurate tour schedules, pricing, and promotional content online., • Recommend new digital marketing strategies to increase direct bookings., • Monitor competitors and identify opportunities to outperform them online. Qualifications • Experience managing WordPress, Shopify, Wix, or similar CMS platforms., • Strong knowledge of SEO and local SEO., • Experience with Google Ads and Google Analytics., • Experience managing Google Business Profile., • Knowledge of Meta (Facebook & Instagram) advertising is a plus., • Familiarity with travel, tourism, or hospitality marketing is preferred., • Excellent written and verbal communication skills., • Strong analytical and problem-solving abilities., • Ability to work independently and meet performance goals. Performance Goals • Increase direct online bookings., • Improve Google search rankings., • Increase website traffic., • Reduce advertising cost per acquisition., • Improve conversion rates., • Grow positive Google reviews and online reputation., • Increase return on advertising spend., • Keep all online listings accurate and up to date., • Expand the company's digital presence across search engines and travel platforms. Compensation Competitive salary based on experience, with performance bonuses available for achieving measurable growth in online bookings, website traffic, search rankings, and advertising performance. Join NY Iconic Tours and help build one of New York City's leading sightseeing brands by driving our digital growth and online success.

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