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  • AngelList
    Senior Customer Service Advisor
    Senior Customer Service Advisor
    8 hours ago
    £80000–£90000 yearly
    Full-time
    North Beach, San Francisco

    Job Title: Senior Customer Support Specialist Company: Plus500 Location: Remote Salary: £90,000 annually About Us: AngelList is a pioneering platform that has transformed the landscape of startup fundraising and talent acquisition. Founded in 2010, it serves as a bridge between innovative entrepreneurs and forward-thinking investors. AngelList enables startups to connect with potential backers, facilitating investment in the early stages of development and allowing investors to discover and support promising ventures before they reach mainstream visibility. Beyond fundraising, AngelList offers a robust job marketplace for high-growth startups seeking exceptional talent. Companies can showcase their missions and cultures, attracting individuals who are not just looking for a job but are eager to be part of something revolutionary. By fostering collaboration and engagement within the entrepreneurial ecosystem, AngelList empowers both founders and investors to bring groundbreaking ideas to life. It inspires a new generation of innovators, creating opportunities for transformation and growth in diverse industries worldwide. Job Summary: As a Senior Customer Support Specialist at Plus500, you will play a pivotal role in ensuring our customers receive the highest level of support. You will be responsible for addressing complex customer inquiries, providing expert guidance on our trading platform, and leading a team of customer support representatives. Your ability to resolve issues efficiently and your commitment to customer satisfaction will directly impact our business success. Key Responsibilities: • Serve as a primary point of contact for escalated customer inquiries and provide timely and effective solutions., • Mentor and train junior customer support representatives, promoting best practices in customer service and product knowledge., • Collaborate with cross-functional teams to identify and resolve customer issues, improve processes, and enhance the overall customer experience., • Analyze customer feedback and support metrics to identify trends and recommend improvements to our support operations., • Develop and maintain comprehensive knowledge of Plus500’s products, services, and policies to provide well-informed support., • Create and update support documentation, including FAQs, troubleshooting guides, and training materials., • Ensure adherence to company policies and procedures while maintaining a high standard of customer service quality., • Handle customer complaints with empathy and professionalism, ensuring swift resolution and satisfaction., • Participate in ongoing training and development opportunities to stay current with industry best practices and tools. Qualifications: • Bachelor’s degree or equivalent experience in a customer service or support role., • A minimum of 5 years of experience in customer support or a similar field, preferably within the financial services or trading industry., • Proven experience leading and mentoring a team, with strong leadership and interpersonal skills., • Excellent problem-solving abilities and a customer-centric mindset., • Strong verbal and written communication skills, with the ability to convey complex information clearly and concisely., • Proficient in using customer support software and CRM tools; experience with live chat platforms is a plus., • Ability to work independently and manage multiple priorities in a fast-paced environment., • Familiarity with trading platforms and financial instruments is highly desirable. Benefits: • Competitive salary of £90,000 annually., • Flexible work hours and the ability to work from anywhere., • A supportive and inclusive company culture., • Opportunities for professional development and career advancement., • Employee benefits package including health and wellness programs.

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