Operations & Facilities Manager
29 days ago
San Francisco
Job DescriptionSalary: $85,000 to $90,000 Position Title: Operations & Facilities Manager FLSA: Exempt, Full-Time Compensation Range: $85,000 to $90,000 annually with full benefits Schedule: 40 hours/week | Monday Friday, with some nights and weekends Location: 100% In-Person, on-site in San Francisco, CA Start Date: December 1, 2025 Mission: Booker T. Washington Community Service Center (BTWCSC) is one of the Bay Areas oldest Black-led, Black-serving nonprofit organizations with a century of service to San Francisco. A beacon of Black joy and self-determination, we have nurtured over five generations of Black San Franciscans. We stand embedded as an anchor institution, fostering intergenerational bonds and working in solidarity with allied communities to reform and reimagine a more inclusive San Francisco. We prioritize serving the Black community, and we welcome all from cultures and ages 099 who walk through our door. We are one of the few urban spaces where anyone in the community can access comprehensive services, from a hot meal to childcare to academic support to senior services. Summary: BTWCSC operates a 72,000 square foot mixed-use building consisting of a community center, a gymnasium, a childcare facility, a garden, a community programs space, a music studio, administrative offices, and 50 units of service-enriched permanent affordable housing for low-income families, seniors, and youth transitioning from foster care and homelessness. BTWCSC seeks a skilled and hands-on Operations & Facilities Manager to oversee the daily operations, repairs, and facility management of our historic community center. Reporting directly to the Director of Operations and Facilities, this role will ensure all building systems and grounds remain safe, functional, and efficient for our staff, clients, and community members, as well as overseeing Operations staff and vendor management. This role requires strong technical knowledge across multiple building systems, excellent organizational and supervisory skills, and the ability to balance daily operational needs with long-term facility goals. The ideal candidate thrives in a collaborative, fast-paced environment and takes pride in maintaining a space that supports BTWCSCs mission and community impact. Essential Duties: Leadership, Supervision, and Collaboration • Supervise operations support staff, including the Operations Coordinator(s), Operations Liaison, and Community Driver. Provides daily direction, assigns tasks, and ensures quality and safety standards are consistently met., • Foster collaboration with five program departments-Housing, Kindergarten-TAY, Food Justice, Senior Wellness, and Black Safety Access Freedom & Equity (B-SAFE)-to support space utilization, operational efficiency, event logistics and set-up, and other program needs., • Collaborate with BTW Leadership to set and monitor strategic goals for operational efficiency and productivity that are compliant with local, state, and federal regulations.., • Support Director of Operations and Facilities with budget development, capital improvements, long-term building planning, and operational reviews., • Assist with scheduling and coverage planning for drivers, janitorial, and security teams., • Participate in regular staff and leadership meetings to align operational goals with programmatic objectives., • Additional duties as assigned. Facilities Management • Serve as the lead manager and coordinator for repairs and maintenance across multiple trades, including HVAC, plumbing, low-voltage electrical systems, carpentry, and painting. Ensures timely response and effective resolution of building maintenance needs., • Develop and execute preventive maintenance schedules for all mechanical, electrical, and plumbing systems. Tracks progress, identifies recurring issues, and recommends improvements to reduce downtime and extend system life., • Maintains OSHA-10 safety standards across all operations. Trains and reinforces safe work practices, ensures appropriate PPE use, and maintains required safety documentation., • Incorporates LEED Operations and Maintenance (O+M) practices into daily operations by tracking water and energy use, implementing green cleaning and purchasing practices, and managing waste reduction and recycling efforts. Supports sustainability reporting and benchmarking efforts., • Serve as the on-site lead for emergency repairs, facility incidents, and building inspections. Coordinates with staff, contractors, and the Director of Operations and Facilities to ensure timely and effective responses., • Coordinates and oversees the work of vendors, contractors, and service providers. Ensures adherence to safety, quality, and sustainability standards and maintains clear communication and documentation., • Maintain building compliance with city codes, fire safety requirements, and industry best practices. Coordinates inspections and ensures that corrective actions are completed promptly., • Co-lead and execute emergency preparedness and response programs, including staff training, drills and documentation., • Perform other operational and maintenance duties as needed to ensure the facility operates safely and efficiently., • Additional duties as assigned Affordable Housing Property Management • Collaborate with John Burton/John Stewart Company housing management on tenant issues, compliance, and service coordination for the Centers 50 units of permanent affordable housing., • Support with BTWCSC sponsored resident communications, meetings, and reporting to ensure proactive property management and resolution of tenant concerns., • Monitor compliance with housing-related contracts, policies, and service agreements., • Ensure prompt repairs, tenant issue resolution, and clear communication with residents as needed. Operations Management • Oversees operational data systems and ensures accurate tracking of work orders, maintenance requests, vendor services, and response times., • Manages operational databases and dashboards (Google Suite, Excel, Airtable, or equivalent) to support data-informed decision-making and performance reporting., • Maintains organized records of supply usage, vendor performance, and maintenance activities to inform budget planning and forecasting., • Manages procurement processes for tools, equipment, supplies, and materials., • Maintains inventory systems, ensures cost-effective purchasing, and supports adherence to budget and sustainability goals., • Monitor and report on key operational metrics, including maintenance response times, budget tracking, and sustainability performance. Prepares reports and recommends improvements to enhance operational efficiency., • Additional duties as assigned Qualifications and Skills Required: • Bachelors degree in Business Administration, Operations Management, or related field preferred; equivalent experience accepted., • 57 years of experience in operations, facilities, or property management, preferably within nonprofit or public housing/community-based organizations., • Strong knowledge of property management practices, compliance, and tenant communication., • Demonstrated experience with operations data systems, reporting, and workflow tracking (Google Suite, Excel, Airtable, or similar)., • Competence in procurement, inventory, and vendor management., • Familiarity with OSHA-10 safety practices and LEED sustainability principles preferred, and ability to integrate sustainability practices into operations., • Excellent organizational and multitasking skills., • Strong interpersonal and communication abilities; effective collaboration with diverse stakeholders., • Ability to maintain discretion, professionalism, and sound judgment., • Ability to manage staff and contribute to strategic operational decisions; Experience in successful people management and acute soft skills, • Experience with procurement, vendor management, and sourcing materials for facilities or construction work., • Ability to manage and prioritize multiple tasks and projects under deadlines., • Deep understanding of social and racial issues and committed to championing causes that serve low-income and communities of color; direct experience in working with vulnerable and diverse populations., • Strong interpersonal skills for working with staff, contractors, and community members., • Proactive, organized, independent, motivated, and detail-oriented, • A positive attitude, compassion, and a strong team-oriented work ethic, • Ability to communicate effectively and professionally with agency staff, clients, volunteers, funders, partners, and families served, • Demonstrates a high degree of professionalism, emotional intelligence, and integrity, • Demonstrates ability to plan, implement, and execute. Strong applicants must have the ability to be flexible and adapt to change, • Excellent verbal, written, and digital communication skills; able to document processes and prepare reports., • Proficiency in Google Suite, MS Excel, and software is required. Demonstrated comfort with digital tools for tracking metrics and budgets., • Valid California Drivers license and clean driving record required. Professional Expectations: In addition to responsibilities, candidates will exhibit and represent behaviors consistent with the expectations within the BTWCSC competency guidelines listed below: • Ability to respectfully work within and across diverse cultures and backgrounds., • Ability to maintain discretion and confidentiality and handle sensitive information., • Demonstrates a desire to serve others and fulfill community needs for vulnerable populations, • Works effectively with people of different backgrounds, abilities, opinions, and perceptions., • Builds rapport and relates well to others., • Makes sound judgments and transfers learning from one situation to another. Exercise mature judgment and good decision-making., • Embraces new approaches and discovers ideas to create a better member experience., • Strives to meet or exceed goals and deliver a high-value experience for members., • Pursues self-development that enhances job performance., • Demonstrates an openness to change and seeks opportunities in the change process. Certification, Licensure, and Training: Applicants must complete and maintain all requirements listed below: • Current California Drivers License, current auto insurance, and a clean driving record., • Current CPR & First Aid Certificate, renewed every two (2) years., • Food Safety ServSafe Certification (must maintain active status)., • Current Immunizations (TB), renewed every two (2) years., • Child Mandated Reporter Training and Clearance (can be completed upon hire)., • OSHA 10 Certification, • Department of Public Health Compliance Training Physical Requirements: Must be able to lift up to 50 pounds safely, climb ladders, bend, and work in mechanical or confined spaces. Some desk-based work for reporting and planning is required. Schedule: MondayFriday, 9:00 am to 6:00 pm, with flexibility for evenings and weekends to support emergency repairs, projects, or events. Benefits & Compensation: BTWCSC offers a competitive compensation package with paid time off and holidays, generous health and retirement benefits, and a salary commensurate with experience. This position is full-time and exempt with an annual salary range of $85k to $90k plus a full benefits package, including: • 100% employer-covered excellent health, dental, and vision benefits, • Paid time off, including 15 days paid vacation, plus holidays and Center seasonal breaks/closures, • Workers compensation, • Employee Assistance Program, • Monthly wellness benefit after 90 days, • Access to daily hot meals and snacks, • Commuter benefits after 90 days, • Life and disability insurance, • 401K match plan (4% company contribution, 1% employee contribution required), • Professional development opportunities, including conferences, seminars, webinars, and training BTWCSC is an Equal Opportunity Employer committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law. According to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. To apply, please submit the following: • A brief cover letter detailing your fit and qualifications for the position, • Copy of any relevant certifications, such as OSHA-10, or the ability to obtain within 90 days, • Resume or CV, • Minimum of 2 references, including at least one recent supervisor, • Application submission screening will be completed on a rolling basis, • Applicants must pass a full background check and LiveScan
Cleaning
Driver & Delivery
Kitchen Porter
Chef & Cook
Waiters
Construction & Trades
Security
Fast Food
Salon & Beauty
Office & Admin
Retail
Sales & Marketing
Warehouse
Customer Service
Host & Hostess
Barista
Entertainment
Accounting & Finance
Animal Care
Art, Media, Design
Bar Staff
Child Care
Education
Engineering
Events & Promotion
Fashion
Healthcare
Information Technology
Legal
Management
Manufacturing
Online Jobs
Science
Sports & Wellness
Writing & Editing
Other
Page 8