Buscar empleo: 1000+ ofertas de trabajo de operations support en Baltimore, MD (septiembre 2025)

Enterprise Mangement Solutions Inc

Direct Support Professional 1

hace 4 días

Baltimore

Job Description:\n\nSalary: $15.00 - $18.00 per hour DISCLOSURE - MULTI-EMPLOYER ROLE: This W-2 hourly Direct Support Professional position includes responsibilities that span across the following two affiliated organizations, all under shared leadership: FOCUS #1Community Wellness Psychiatric Rehabilitation Program FOCUS #2 HOLBROCK ESTATES AT 809 N ROSE STREET, LLC You will maintain separate W-2 employment relationships with each organization and will receive individual payroll compensation from each entity based on the time worked and services provided for their respective programs. This means you will be an official employee of all three companies, with hours, responsibilities, and compliance obligations tracked separately for each. This role is structured as an up to 32-hour per week position, with approximately 16 of the total weekly hours allocated to Community Wellness Psychiatric Rehabilitation Program and 16 of the total weekly hours allocated to HolBrock Estates Supportive Housing Programs. While day-to-day supervision and scheduling will be coordinated centrally to support integrated care, each employer will manage its own onboarding, HR, and compliance processes in accordance with applicable laws and organizational policies.DISCLAIMERS:The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to perform the job successfully. Job responsibilities may be modified or expanded over time, and the company will inform the employee of any such changes. Client Service Location Expectations: This position is based on-site at the supportive housing program located at Holbrock Estate at 809 N Rose Steet, Baltimore, MD 21205. All services are to be delivered in person at this location. The staff member is expected to be present on-site during scheduled shifts, provide support within the residence, and ensure documentation and responsibilities are completed in alignment with program protocols. Remote work or off-site service delivery is not applicable for this role. Caseload Makeup: The assigned caseload for this position consists of four (4) Category A clients who reside in the community and may be serviced at 3310 Eastern Avenue, Baltimore, MD, throughout the community, or in the community meeting room of 809 N Rose Steet location. DIVISION: Operations CLASSIFICATION: This is a full-time, W-2 employee position totaling 32 hours per week, with hours allocated across three affiliated organizations as follows:HOLBROCK ESTATES AT 809 N ROSE STREET, LLC:Part-time, W-2 employee approximately 16 hours per week (50% of total weekly hours)Community Wellness Psychiatric Rehabilitation Program (CWPRP):Part-time, W-2 employee approximately 16 hours per week (50% of total weekly hours) While each assignment is classified as part-time under its respective entity, the combined total constitutes a full-time, 32-hour per week role across the organization network. This structure ensures shared staffing efficiency and cross-program collaboration in alignment with operational and regulatory needs. WORK SCHEDULE: Every Sunday, Monday, Tuesday and Wednesday from 12:00 AM to 9:00 AM each dayCOMPENSATION RANGE:Compensation for this position ranges from $15.00 to $18.00 per hour, and is commensurate with experience, expertise, verified credentials, and available company budget. In addition to hourly wages, eligible employees may receive a comprehensive benefits package that includes: Paid Time Off (PTO) Family and Medical Leave Health, Medical, and Dental Insurance Reimbursement or health insurance coverage, as available Supplemental Health and Disability Insurance Options Retirement Savings Plan Professional Development Support and Continuing Education OpportunitiesANTICIPATED TRAVEL: 5% of the time. There is no additional compensation for travel.GENERAL DUTIES AND RESPONSIBILITIES:Assist supervisor with work-related requests.Collaborate with and serve as program POC for external treatment providers and outside agencies as needed.Responsible for following regulations of COMAR, CARF, any other regulatory body, and company policies/ procedures related to service delivery and documentation and co-facilitating orientation of all new hires to these as well.Support the maintenance of a safe environment by participating in training and drills as requested.Maintain confidentiality of records relating to clients treatment.Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor.Participates in quality assurance and performance improvement plans by completing periodic audits or other activities to ensure regulatory compliance and/or improve service delivery. PHYSICAL DEMANDS:Frequent lifting, bending, walking, and standingAbility to lift up to 40 lbs and assist with resident transfersUse of PPE and participation in resident lifting or repositioning WORKING CONDITIONS:Licensed assisted living home environmentClose interaction with residents experiencing physical or cognitive declineHigh-contact, hands-on caregiving role with regulated standards and documentation FOCUS #1:CLASSIFICATION: Part-time, W-2 employee approximately 16 hours per week (50% of total weekly hours)ACCOUNTABLE TO: Psychiatric Rehabilitation Specialist (Operations Manager 3)ACCOUNTABLE FOR: Delivering skill-building and community support services in accordance with individualized rehabilitation plans, promoting client independence, and maintaining timely and accurate documentation of services provided. ALTERNATE TITLE(S): Direct Support Professional, PRP Worker, Direct Support Worker COMPANY WEBSITE: COMPANY: Community Wellness Psychiatric Rehabilitation Program The Community Wellness Psychiatric Rehabilitation Program (PRP) is a core service of Community Wellness Outpatient Mental Health Center, designed to support individuals living with serious mental illness in achieving stability, independence, and improved quality of life. Our PRP provides structured, community-based support focused on developing life skills, managing symptoms, and promoting personal recovery goals. Through individualized service planning, case management, health home coordination, and peer support, the PRP helps clients navigate housing, employment, education, and health care access. Services are person-centered, trauma-informed, and culturally responsive, with an emphasis on whole-person care and long-term wellness. The program serves both youth and adults, working in close collaboration with clinical providers, families, and community partners. COMPANY PHONE NUMBER: (443) 478-4304 HUMAN RESOURCES DEPARTMENT PHONE NUMBER: (443) 478-4304 EXT 10 HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: SUMMARY OF POSITION RESPONSIBILITIES:The Direct Support Professional (DSP) in the Psychiatric Rehabilitation Program (PRP) is responsible for supporting individuals with serious mental illness and/or co-occurring disorders in achieving greater independence and community integration. The DSP helps clients build daily living skills, access resources, follow through on treatment goals, and develop coping strategies that support their wellness and recovery. Services may be provided in the community, in the clients home, or at a designated program site and must align with the client's individualized rehabilitation plan.SCHEDULED DUTIES AND RESPONSIBILITIES:Provide skill-building and rehabilitation services in alignment with each clients Individualized Rehabilitation Plan (IRP), as scheduled by the Scheduling Department and in response to client needs.Assist clients in developing and practicing activities of daily living (ADLs), including cooking, cleaning, personal hygiene, transportation, budgeting, and other life skills that promote independence.Support clients in navigating community systems, such as public transportation, benefits enrollment offices, housing resources, and medical or behavioral health appointments.Deliver services in accordance with PRP scheduling protocols, client availability, and the goals outlined in the IRP.Promote client independence, self-advocacy, and recovery-oriented practices through every interaction.Submit accurate and client-centered daily progress notes in the electronic health record (EHR) that reflect the nature and outcome of each session.Complete all session documentation in real time or no later than the end of each shift.Follow all documentation standards and use the appropriate service codes for PRP sessions:Use H2016 with Place of Service (POS) code 15 for off-site sessions (minimum of 15 minutes)Use H2016 with POS code 52 for on-site sessions (minimum of 60 minutes)Use modifier U2 for services provided to minor clientsUse modifier U3 for services provided to adult clientsMaintain minimum service delivery requirements:At least 3 sessions per month for minor clientsAt least 6 sessions per month for adult clientsRender services in accordance with the assigned schedule provided by the Scheduling Department and remain responsive to emerging client needs requiring additional or flexible support. UNSCHEDULED DUTIES AND RESPONSIBILITIES:Respond to client needs or crises as they arise during scheduled service hoursParticipate in interdisciplinary team meetings, trainings, or supervision as requiredAssist clients in accessing urgent care, legal, or housing-related services during emergenciesSupport program engagement efforts, including wellness groups, events, or outreachReport concerns about client safety, housing conditions, or behavioral changes promptly to supervisorsUphold confidentiality, dignity, and trauma-informed service delivery in all interactions; Collaborating with each assigned clients assigned mental health counselor and assigned registered nurse case manager for each client weekly and enter a collaboration note in the clients electronic health record COMPETENCIES AND SKILLS:Strong interpersonal and communication skillsAbility to engage individuals with mental health needs in respectful, empowering waysBasic understanding of psychiatric rehabilitation principlesCultural competence and the ability to work with diverse populationsDependability, reliability, and organizational skillsAbility to document services clearly and accurately in an electronic health recordFlexibility to adjust services to meet client needs in dynamic community settingsWillingness to learn and follow COMAR, Medicaid, and agency-specific PRP requirements LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:High school diploma or GED required. For those working with minors, at least a bachelor's degree is required.At least 1 year of experience working in behavioral health, social services, or human services preferredMust pass background check and complete PRP observation by supervisor of 20 hours and 40 hours of trainingCPR/First Aid certification required (or must be obtained within 30 days of hire)Valid drivers license and reliable transportation strongly preferredMust be able to complete and submit timely, accurate progress notes using required PRP service codes FOCUS #2:CLASSIFICATION: Part-time, W-2 employee approximately 16 hours per week (50% of total weekly hours)ACCOUNTABLE TO:Operations Manager 5 (Day Shift)Operations Supervisor 5 (Night Shift) ACCOUNTABLE FOR: Direct care, medication administration, and daily support of residents in a licensed assisted living facility in accordance with COMAR regulations ALTERNATE TITLE(S): Direct Care Staff COMPANY: HOLBROCK ESTATES AT 809 N ROSE STREET, LLC HolBrock Estates Supportive Housing Program provides safe, stable, and recovery-oriented housing for individuals experiencing chronic homelessness, mental illness, substance use disorders, and other complex life challenges. More than just a place to live, HolBrock Estates offers structured, trauma-informed support that empowers residents to rebuild their lives with dignity and independence. Our program integrates supportive housing with wraparound services including case management, life skills development, behavioral health coordination, and access to medical and community resources. Each resident is provided with individualized support that fosters stability, goal-setting, and reintegration into the broader community. HolBrock Estates is committed to housing as a foundation for healingoffering not just shelter, but a path to wellness, recovery, and long-term success. COMPANY WEBSITE: COMPANY PHONE NUMBER: HUMAN RESOURCES DEPARTMENT PHONE NUMBER: HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: SUMMARY OF POSITION RESPONSIBILITIES: The Direct Care Staff at a Licensed Assisted Living Facility provides essential daily care, medication support, and supervision to residents in accordance with the Maryland Department of Healths COMAR 10.07.14 regulations. This role combines the responsibilities of a Certified Medication Technician (CMT), personal care aide, and household support staff, working under the direction of the Operations Manager 5 during the day shift and the Operations Supervisor 5 during the night shift. Staff must uphold safety, dignity, and comfort for all residents while maintaining full compliance with policies, care plans, and health-related protocols. SCHEDULED DUTIES AND RESPONSIBILITIES: Resident Personal Care & SupportAssist residents with Activities of Daily Living (ADLs) such as bathing, dressing, grooming, toileting, mobility, and hygieneProvide meal assistance, hydration reminders, and monitor nutritional intakeAssist with transfers, use of assistive devices, and fall prevention practicesEngage residents in social, recreational, or wellness activities Medication Administration (CMT Duties)Administer medications in accordance with physician orders, the residents service plan, and under the supervision of the delegating nurseDocument medication administration on paper or electronic Medication Administration Records (MARs)Observe and report medication refusals, adverse reactions, or errors immediatelyEnsure medications are stored securely and counted per protocol (including controlled substances) Facility & Household DutiesEnsure cleanliness and organization of resident rooms and common areasComplete light housekeeping, laundry, trash removal, and restocking of suppliesAssist with meal service, dietary accommodations, and kitchen sanitizationMonitor for maintenance issues and report facility concerns to management Documentation & CommunicationComplete shift notes, behavior logs, incident reports, and communication logs accurately and promptlySubmit daily care notes in the electronic health record system to confirm that the client is occupying their assigned bed space. These notes must be coded as 00000Participate in a formal shift change at both the beginning and end of your shift with offgoing and oncoming staffShift change must include:Medication counts and verification of the med cart logA briefing on residents currentl

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