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  • Floor Captain
    Floor Captain
    1 month ago
    Full-time
    Manhattan, New York

    Bar & Restaurant Event Hall on the Mezzanine Job Responsibilities: Providing excellent customer service and experience: Restaurant service captains are responsible for customer satisfaction and providing flawless service to guests. • Greeting and welcoming guests when they enter, • Thanking guests and conveying gratitude while they are exiting, • Explaining different menu items and offering recommendations, • Answering any questions about the ingredients of a dish on the menu, • Serving food and beverages to guests, if required, • Addressing any guests’ complaints or requests Managing guest reservations and seating: Managing reservations and seating plans effectively can be crucial for a restaurant to operate smoothly and ensure customer satisfaction. Captains usually assist guests with table reservations and seating and ensure that all tables have adequate furniture and utensils. They also convey this information to help chefs in the kitchen department and the serving staff prepare for the day. During operational hours, captains are generally available at reservation desk to receive guests with advance reservations or respond to queries about waiting time. Organizing special events and parties: Restaurants may host special events such as private parties or large group dining. Captains play an integral role in this process, as they liaison between the guests and restaurant staff to ensure that the restaurant meets all requirements related to food, seating and decor. Captains are also responsible for detailing event details and preparing the menu. Inspecting the hygiene and cleanliness of restaurant premises: Besides supervising the cleanliness of the entire premises, captains usually ensure that the table, tableware, drinkware, linen ,and cutlery are clean and hygienic. They are also typically responsible for following all safety and hygiene regulations to ensure compliance with laws. When they are serving tables, captains also usually clear the table and may pack uneaten food items for guests. Collecting customer feedback for improvement: As captains interact with guests during their dining experience, they are responsible for collecting customer feedback and reviews about the food and service. They generally check with guests about their overall experience and specific feedback about each food product or beverage. Captains also forward this information to chefs and managers to help improve the restaurant's menu, quality and service. Managing and training junior servers and staff: Captains help manage and train junior servers and other staff members. They typically acquaint new staff members with the restaurant's protocols and culture and may conduct short onboarding training sessions. Important skills of a restaurant captain • Attention to detail, • Multitasking

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  • Deli Manager
    Deli Manager
    2 months ago
    $18–$20 hourly
    Full-time
    South Slope, Brooklyn

    Deli Managers are responsible for managing the deli department operations to enhance guest satisfaction, achieve sales goals, and achieve profitability goals; while providing excellent guest service. This position is responsible for maintaining open communication on the status of the department with the General Manager, Clerks, and Supervisor. Will be expected to set and re-set priorities, distinguish between the urgent and the important, solve problems, hold and reconcile ideas and lead program development as well as advancement strategies from conception through cultivation to completion. Must be available weekdays, weekends, and holidays for various shifts. May work at another store location based on company needs. Should have at least 3+ years of experience. JOB RESPONSIBILITIES: • Ensures clerks exemplify superior guest service with a friendly, helpful, and courteous attitude, using product knowledge and information to answer all questions guests may have about products, • Supervise, develop, train, and manage deli department team members, • Contribute to store sales and profitability by effectively managing labor expenses, accurate pricing, stock levels, inventory, and merchandising, • Maintain compliance with all company policies and regulations pertaining to safety, sanitation, merchandising, and food quality, • Ensure product integrity through proper storing, handling, proofing, planning, and breaking out of all deli goods, • Responsible for inventory control, ordering, and maintaining proper merchandise levels, • Prepare sales and inventory report, • Communicate and work cooperatively with General Manager, other Department Managers, and team members to maintain standards and exceed guest expectations, • Ensure equipment is maintained and properly serviced, • Advise General Manager of equipment repair or replacement needs, • Ensure productivity standards are met without compromising product quality, • Make regular announcements to inform guests of freshly prepared deli products and current sales, • Maximizing sales through excellent guest service and minimizing shrink through proper utilization of procedures, • Display a nice, energetic, creative, and motivated attitude at all times, • Assists all department team members with daily responsibilities while leading by example to help ensure a safe, clean, and productive operation, • Thorough knowledge of the retail food business and perishable department operations, • Previous food service and management experience preferred, • Ability to make timely and effective decisions, • Ability to deal tactfully and effectively with guests and associates, • Thorough understanding of all safety requirements and company safety policies, • Excellent guest service skills, • Must greet the guests and respond to their questions and requests in a courteous, fast, and helpful way, • Proven leadership ability to exercise sound judgement in interpreting, communicating, and applying policy., • Courage to make and implement hard decisions in a timely manner., • Ability to demonstrate trustworthiness and integrity in daily activities, • Ability to work effectively with a broad diversity of individuals and backgrounds, and generational differences, all with the intent to support the core values of the BFL company., • Excellent oral and written communication, organizational, interpersonal, advocacy, and time management skills., • Individual will be exposed to extreme heat from ovens and fryers, and cold from freezers and coolers, • Visual acuity sufficient to read recipes, product labels, company manual, department policies, and reports, • Must be able to lift a minimum of 45 lbs. frequently, • Ability to bend, reach, kneel, and squat, • Able to push or pull heavy loads

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  • Shift Manager
    Shift Manager
    2 months ago
    Full-time
    New Springville, Staten Island

    Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & internal career growth that lets your talents shine! One of the largest US Taco Bell Restaurants & Growing Annually Our Leaders teach & inspire their teams to deliver our flavorful products with fast & friendly service while guiding each associate on their Career Path. We do this by executing daily on detail & delivering excelling financial performance driven by guest satisfaction. Contact us today to start your Path to Success! You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed, and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit. Shift Lead behaviors include: Solving customer complaints quickly and with a smile. Providing feedback to Team Members in a positive manner. Communicating openly and honestly with the Restaurant Management team. Following cash, security, inventory, and labor policies and procedures. You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. HAZA Bell is an equal opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job. Qualified applicants will receive consideration without regarding to age, race, color, religion, sex, sexual orientation, disability, or national origin. Must be eligible to work in this country. Job Title: Restaurant Shift Manager Overview: As a Restaurant Shift Manager, you will oversee the operations during your designated shift, ensuring efficient and smooth functioning of the restaurant. You will lead a team of restaurant crew members, maintain high standards of food quality, cleanliness, and customer service, and uphold company policies and procedures. Key Responsibilities: Leadership and Team Management: Supervise and coordinate the activities of restaurant crew members during your shift. Delegate tasks effectively and ensure team members understand their responsibilities. Provide coaching, training, and performance feedback to team members to foster a positive and productive work environment. Customer Service Excellence: Ensure outstanding customer service by greeting customers, resolving complaints, and ensuring all customer inquiries are handled promptly and professionally. Monitor service quality and address any issues or concerns raised by customers to maintain high levels of customer satisfaction. Operational Oversight: Oversee the opening and closing procedures of the restaurant, including cash handling and reconciliation. Ensure adherence to food safety and sanitation standards, including proper storage, handling, and preparation of food. Monitor inventory levels and order supplies as needed to meet operational demands. Shift Scheduling and Staffing: Create and maintain shift schedules to ensure adequate staffing levels to meet customer service and operational needs. Coordinate with the restaurant manager or assistant manager to address staffing gaps and schedule adjustments. Training and Development: Train new hires on restaurant policies, procedures, and job responsibilities. Conduct ongoing training sessions to develop team members' skills in customer service, food preparation, and safety protocols. Financial Accountability: Monitor sales performance and expenses during your shift to achieve financial targets and control costs. Implement strategies to maximize profitability and optimize operational efficiency. Communication and Collaboration: Communicate effectively with the restaurant management team, including managers, supervisors, and other shift managers, to ensure alignment on operational goals and priorities. Collaborate with kitchen staff, servers, and support personnel to coordinate operations and deliver seamless service to customers. Requirements: Proven experience in a supervisory or managerial role within the restaurant industry, with a strong understanding of restaurant operations. Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members. Knowledge of food safety regulations and best practices in food handling. Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities. Flexibility to work various shifts, including evenings, weekends, and holidays as required. Education and Certification: High school diploma or equivalent (required); college degree in Hospitality Management or related field (preferred). Certification in food safety (e.g., ServSafe) is advantageous. Physical Requirements: Ability to stand, walk, and move around the restaurant environment for extended periods. Lift and carry objects weighing up to 25 pounds. Work in a fast-paced and sometimes stressful environment. Benefits: Medical, Dental, Vision Health Plan options 401(k) Retirement Plan STD, LTD, and Life Insurance options Opportunities for career advancement within the restaurant management team. Employee discounts on meals and beverages. Training and development programs to enhance leadership and management skills. Paid Time Off in the First Year Monthly Performance Bonus Annual Awards for Top Performers Conclusion: As a Restaurant Shift Manager, you play a critical role in ensuring the operational success and customer satisfaction of the restaurant during your shift. Your leadership, organizational skills, and commitment to excellence contribute to the overall success of the restaurant and the satisfaction of both customers and team members. Compensation: $18.00 - $19.00 Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

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  • Sales Representative Customer Service- Entry Level
    Sales Representative Customer Service- Entry Level
    2 months ago
    $50000–$60000 yearly
    Full-time
    Manhattan, New York

    Qualifications Therefore, NO EXPERIENCE NECESSARY and everyone will go through FULL TRAINING with all tools provided! Benefits We provide competitive pay and all openings are entry-level Advancement and compensation are based on performance Responsibilities This is a sales role that focuses on customer acquisition and ensuring our current business customers have the right products and services Sales Rep will travel within sales territory to meet prospects and customers Sales Rep will conduct face-to-face meetings with business customers daily Sales Rep will build and maintain relationships with new and repeat business customers Sales Rep will work on building a great relationship and support for future prospects and potential future sales Daily training zoom calls Sales system for prospecting new sales Make sales presentations to business owners Effectively explain the details and benefits of our telecom plans and pricing to business customers Maintain current client relationships Complete weekly sales review Job description Barker Consulting is a competitive sales & marketing firm located in the heart of NYC. Our company is currently seeking competitive sales representatives to join our NYC sales team. This is a sales role that focuses on customer acquisition and ensuring our current business customers have the right products and services. Sales Representative Job Responsibilities: • Sales Rep will travel within sales territory to meet prospects and customers., • Sales Rep will conduct face-to-face meetings with business customers daily., • Sales Rep will build and maintain relationships with new and repeat business customers., • Daily training zoom calls, • Sales system for prospecting new sales, • Make sales presentations to business owners, • Effectively explain the details and benefits of our telecom plans and pricing to business customers, • Maintain current client relationships

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    No experience
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