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Job Description Remote Customer Service Representative (Healthcare Marketplace) | Call Center CSR Pay Rate: • $18.00/hour – English, • $19.00/hour – Bilingual (English/Spanish) Location: Remote, New Jersey Residents Only Employment Type: Full-Time Are you passionate about helping others and delivering exceptional customer service? We are seeking Customer Service Representatives to assist individuals and families with healthcare coverage through a state health insurance marketplace. This is an excellent opportunity for customer-focused professionals who enjoy making a positive impact while working from home. Bilingual English/Spanish candidates are highly encouraged to apply! What You'll Do As a Customer Service Representative, you will provide support to consumers seeking healthcare coverage by: • Answering inbound calls from consumers, applicants, and authorized representatives, • Assisting individuals and families with healthcare coverage applications, • Explaining eligibility determinations and enrollment options, • Processing life event changes, demographic updates, and disenrollment requests, • Responding to inbound and outbound customer inquiries across multiple communication channels, • Documenting all customer interactions accurately in company systems, • Referring or transferring callers to the appropriate resources when needed, • Assisting customers with requests for mailed or electronic materials, • Coordinating translation services for non-English speaking callers, • Escalating complex issues to appropriate support teams, • Participating in required meetings, training sessions, and ongoing education, • Maintaining confidentiality while delivering outstanding customer service Qualifications We're looking for candidates who have: • High School Diploma, GED, or equivalent required, • Associate's degree or higher preferred, • Previous customer service or call center experience preferred, • Strong verbal and written communication skills, • Excellent problem-solving and active listening abilities, • Strong computer skills with the ability to navigate multiple applications, • Ability to accurately document customer interactions, • Professional, empathetic, and customer-focused approach, • Ability to work independently in a remote environment Bilingual English/Spanish candidates are encouraged to apply. Training Paid training is provided. Training Schedule • Monday through Friday, • 8:00 AM – 4:30 PM Eastern, • Three-week training program, • Cameras must remain on throughout training and nesting Attendance during training is mandatory. Candidates should not have pre-scheduled appointments during the training or nesting period. Missed time may result in separation from the program. Work Schedule Open Enrollment Season (November 1 – January 31) Hours may include: • Monday through Friday: 8:00 AM – 8:00 PM EST, • Saturdays: 8:00 AM – 5:00 PM EST, • Final two Sundays of Open Enrollment: 8:00 AM – 5:00 PM EST, • Final three days of Open Enrollment: Up to 10:00 PM EST, • Week following Open Enrollment: Monday through Friday, 8:00 AM – 8:00 PM EST Outside Open Enrollment • Monday through Friday, • 8:00 AM – 5:00 PM EST Schedules will be assigned within business operating hours. Remote Work Requirements This is a remote, work-from-home position for New Jersey residents only. To be successful, you'll need: • A private, quiet workspace free from distractions, • A personal computer that meets Bring Your Own Device (BYOD) technical requirements, • A second monitor, • Reliable wired high-speed internet (cellular or mobile hotspot internet is not permitted), • A smartphone capable of supporting the Microsoft Authenticator app Why Join Us? • Work from the comfort of your home, • Paid training provided, • Opportunity to help individuals and families access essential healthcare coverage, • Supportive team environment, • Bilingual pay differential, • Gain valuable experience supporting a statewide healthcare program If you enjoy helping people, solving problems, and providing exceptional customer service, apply today to join our growing remote support team. \nCompany Description Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com Benefits with MMC Group MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage Life and disability insurance Additional voluntary benefits Join MMC and enjoy the support of a team that values your well-being, both on and off the job. MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered. Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.\r\n\r\n We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.\r\n\r\n MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.\r\n\r\n We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com \r\n\r\n Benefits with MMC Group\r\n MMC offers health insurance plans for our active candidates on assignment, including:\r\n\r\nMedical, dental, and vision coverage\r\nLife and disability insurance\r\nAdditional voluntary benefits\r\n\r\n\r\n Join MMC and enjoy the support of a team that values your well-being, both on and off the job.\r\n\r\n MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.\r\n\r\n Get started on your career journey today! Apply to become a part of the MMC Team!\r\n\r\n We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Job DescriptionDispatch Support / Scheduler AssistantCompany: HireNow Staffing (Direct Placement Partner)HireNow SnapshotHireNow Staffing is actively recruiting a seasoned, highly skilled Dispatch Support / Scheduler Assistant to join one of our valued client partners in Union, New Jersey. This hybrid contract opportunity is ideal for a calm, customer-focused professional who excels in high-pressure environments and has proven experience managing emergency calls. The selected candidate will support regulatory compliance, coordinate customer scheduling, and assist with workload management while delivering exceptional service during both routine and urgent situations.This role requires excellent communication skills, emotional composure, and the ability to make sound decisions while assisting customers during emergency situations.Key Responsibilities • Place outbound calls to customers to schedule appointments and communicate important service information, • Respond to emergency customer calls with professionalism, confidence, and empathy, • Provide clear instructions while helping customers remain calm during urgent situations, • Evaluate emergency situations quickly and coordinate appropriate responses, • Support regulatory compliance through accurate scheduling and documentation, • Coordinate customer workloads and scheduling activities with internal departments, • Maintain accurate customer records and scheduling information, • Assist with administrative functions supporting dispatch and scheduling operations, • Communicate effectively with operations, field personnel, and customer service teams, • Ensure all scheduling activities follow established procedures and compliance standards Required Qualifications, • Demonstrated experience handling emergency calls (required and non-negotiable), • Experience placing outbound customer calls and coordinating appointments, • Exceptional verbal communication and customer service skills, • Ability to remain calm, composed, and professional under stressful conditions, • Strong critical thinking, decision-making, and problem-solving abilities, • Excellent organizational skills with strong attention to detail, • Ability to effectively manage emotionally distressed customers, • Comfortable working within a fast-paced dispatch or scheduling environment, • Ability to work onsite 1–3 days per week in Union, New Jersey, • Available to work Monday–Friday, 7:00 AM–4:00 PM EST, • U.S.-based applicants only, • Must be authorized to work in the United States Preferred Qualifications, • Experience within utility, energy, natural gas, or regulated service industries, • Previous experience in 911 dispatch, emergency communications, crisis call centers, or first responder support environments, • Experience using dispatching, scheduling, or workforce management software, • Knowledge of regulatory compliance procedures, • Strong multitasking abilities while managing multiple priorities, • Experience coordinating field service technicians or operational teams, • Administrative support experience within customer operations HireNow Package, • Compensation: $23.00 per hour, • Benefits: Comprehensive benefits package, professional development opportunities, and potential contract extension, • Employment Type: Full-Time Contract (6 Months), • Schedule: Monday–Friday | 7:00 AM–4:00 PM EST | 40 Hours per Week, • Work Location: Hybrid – Union, New Jersey (1–3 Days Onsite Weekly), • Expected Start: ASAP, • Headcount: 1 HireNow ChecklistHireNow Staffing is recruiting a Dispatch Support / Scheduler Assistant who demonstrates the following:, • Proven experience handling emergency customer calls, • Strong outbound calling and appointment scheduling experience, • Excellent communication and customer service abilities, • Ability to remain calm while managing high-pressure situations, • Strong problem-solving and decision-making skills, • Excellent organizational and multitasking capabilities, • Experience supporting dispatch, scheduling, customer service, or operational teams, • Ability to work successfully in a hybrid environment, • Availability to work the required Monday–Friday schedule, • Meets all required qualifications while demonstrating several preferred qualifications HireNow Standout CandidatesCandidates will be viewed most favorably if they demonstrate:, • Previous utility, energy, or gas company dispatch experience, • 911 dispatch, emergency communications, or crisis call center experience, • Strong knowledge of scheduling, workforce management, and dispatch operations, • Exceptional customer service and conflict resolution abilities, • Experience supporting regulatory compliance initiatives, • Strong administrative and organizational skills within fast-paced environments, • Stable employment history demonstrating reliability, professionalism, and long-term commitment HireNow DisqualifiersThe following will prevent candidates from moving forward in the hiring process:, • Frequent unexplained job changes or unstable employment history (jumpy resumes will not be accepted or interviewed), • No experience handling emergency calls (non-negotiable requirement), • Inability to remain calm under pressure or communicate effectively during emergencies, • Inability to work onsite 1–3 days per week in Union, New Jersey, • Unavailable for the required Monday–Friday 7:00 AM–4:00 PM EST schedule, • Poor communication or customer service skills, • Applicants requiring employment sponsorship, • Candidates who do not meet the core qualifications listed for this position HireNow Staffing DisclaimerHireNow Staffing is acting as a direct placement partner for this Dispatch Support / Scheduler Assistant opportunity. All candidate information is handled confidentially and evaluated against defined requirements. This job description outlines the general scope of responsibilities and qualifications. Duties may evolve based on client needs and business growth. Only candidates meeting the core qualifications will be considered for interview. Client-specific information will be shared only with qualified candidates during the interview process.https://www.careers-page.com/hirenow-staffing-inc/job/7XV68VV3

Job DescriptionAre you looking for more than just another job? What if your next opportunity offered career growth, uncapped bonuses, paid training, and the chance to work for a company that's rapidly expanding across the country?Cawley & Bergmann, LLC is seeking motivated and results-driven individuals to join our Newark, NJ office as Collections Representatives. If you enjoy speaking with people, tackling challenges, achieving goals, and being rewarded for your success, this could be the opportunity you've been waiting for. Take the next step and apply today!THE BASICSPay:$18.00-$20.00 per hour based on experience, plus uncapped monthly bonus opportunitiesSchedule:Full-TimeBenefits:Weekly payPaid trainingFast-growing company with advancement opportunitiesPositive and team-focused cultureModern technology and systemsHigh-energy office environmentConsistent account volume and earning potentialFull benefits package availableYOUR DAY AS A COLLECTIONS REPRESENTATIVEThis is a full-time opportunity working onsite in Newark, NJ as part of our growing and energetic office team.In this specialist role, you'll be at the center of helping consumers find solutions by managing inbound and outbound phone conversations regarding outstanding accounts. Throughout the day, you'll negotiate payment arrangements, provide outstanding customer service, document account activity accurately, and utilize company systems to keep information current and organized. Your ability to communicate effectively, build rapport, and stay focused on performance goals will directly contribute to your success and create opportunities to maximize your bonus earnings while supporting overall team goals.REQUIREMENTS FOR A COLLECTIONS REPRESENTATIVEDo you have a competitive mindset and a desire to earn more? Are you someone who takes initiative and enjoys learning new skills? Can you maintain professionalism and reliability every day?If the answer is yes, you may be exactly who we're looking for as our next Collections Representative!Requirements:Strong communication skillsStrong negotiation skillsAbility to speak comfortably on the phone throughout the dayGoal-oriented approach to workPositive attitudeProfessionalism and reliable attendanceWillingness to learn and growPreferred Qualifications: One year of collections experience or sales experience is preferred. Customer service and call center experience are also beneficial.A LITTLE ABOUT US: CAWLEY & BERGMANN, LLCCawley & Bergmann, LLC. is a national consumer collections and servicing company experiencing significant growth across the country. Through partnerships with major financial institutions, we provide professional servicing solutions while utilizing industry-leading technology platforms such as Latitude by Genesys, LiveVox, digital collection tools, and advanced business intelligence systems. Our continued success is built on hiring ambitious individuals and providing them with the support, resources, and training necessary to excel. We take pride in maintaining a workplace that values teamwork, professional development, innovation, and employee achievement. When you join our team, you're joining an organization that is committed to helping employees grow personally and professionally while providing opportunities to increase their earnings and advance their careers.WE CAN'T WAIT TO HEAR FROM YOU!Join a company where growth, earning potential, and opportunity go hand in hand. If you're ready to build a lasting career with Cawley & Bergmann, LLC., apply today! Our application process is quick, easy, and completely mobile-friendly, making it simple to get started.Must have the ability to pass a background check

Job Description Why Epicured? Epicured is on a mission to combat and prevent chronic disease by translating scientific research into high-quality, medically tailored food solutions. Our evidence-based approach brings together clinical nutrition and culinary innovation to improve access, reduce health disparities, and support patients managing chronic conditions. By joining our team, you will play a critical role in advancing Food as Medicine initiatives under New York’s Section 1115 Medicaid Waiver program—supporting members with unmet nutrition and social care needs. Role Overview Epicured is seeking a Social Care Coordinator to support Medicaid members through referral coordination, screening, and care navigation services within the Social Care Network (SCN). Reporting to the SVP of Customer Service, this role is responsible for managing high-volume inbound and outbound call center activity, coordinating referrals, supporting member assessments, and ensuring seamless engagement in Epicured’s nutrition services. This position is ideal for someone who thrives in a fast-paced environment, enjoys helping people navigate healthcare services, and is detail-oriented with strong communication skills. Key Responsibilities Manage inbound and outbound member communications within a virtual Five9 contact center environment (phone and email) in accordance with established service levels and quality standards Conduct referral intake and eligibility screening aligned with NYS 1115 Waiver and DOH guidelines Schedule and support completion of non-clinical assessments and ensure timely follow-up Provide navigation to medically tailored nutrition services and other HRSN supports Coordinate referrals across internal teams and external community-based organizations (CBOs) and Social Care Network (SCN) partners Maintain accurate, timely, and compliant documentation within the SCN platform and internal systems Support closed-loop referral processes, including tracking, follow-up, and confirmation of service delivery Respond to member inquiries related to services, participation, and billing coordination Adhere to all applicable Medicaid, HIPAA, and NYS DOH privacy, compliance, and documentation standards Qualifications High school diploma or GED equivalent required; associate’s or bachelor’s degree preferred. Experience working in a virtual contact center environment (Five9 preferred) Familiarity with NYS Medicaid, Social Care Networks (SCNs), and HRSN frameworks preferred Strong communication, documentation, and organizational skills Ability to manage high-volume interactions in a compliance-driven environment Bilingual (English/Spanish) preferred Preferred Qualifications Experience in healthcare, care coordination, or patient navigation. Language skills preferred (Spanish, French, Hindi, Georgian, Cantonese, or Mandarin Chinese). Familiarity with Medicaid programs, social determinants of health (SDOH), or Section 1115 Waiver initiatives. Priority will be given to applicants with a Community Health Worker or Licensed Clinical Social Worker qualification. Compensation & Benefits Hourly Rate: $20.00–$22.00/hour (based on experience) Benefits include: Health, Dental, and Vision Insurance 401(k) Paid Time Off (PTO) Employee meal discounts Professional growth opportunities within Epicured’s expanding healthcare engagement team Equal Employment Opportunity Epicured is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of age, race, creed, color, national origin, religion, gender, sexual orientation, gender identity or expression, disability, veteran status, or any other protected status under federal, state, or local law. How to Apply Apply via job board, should you have any questions please feel free to email careers@getepicured.com.

Job Description Why Epicured? Epicured is on a mission to combat and prevent chronic disease, translating scientific research into high-quality food products for patients nationwide. Our evidence-based approach brings the best of the clinical and culinary worlds together to help people eat better, feel better, and live better one meal at a time. By joining our team, you’ll contribute to meaningful initiatives at the intersection of food, healthcare, and technology — helping to improve access, reduce complexity, and directly impact the lives of people managing chronic health conditions. This role reports directly to our Senior Vice President of Customer Experience and is a critical part of Epicured’s New York Medicaid Section 1115 Waiver program, supporting Medicaid members through screening, navigation, and connection to eligible services. About Epicured Epicured helps prevent and manage chronic disease through medically tailored nutrition, combining clinical research with culinary expertise to improve health outcomes nationwide. Join a mission-driven team working at the intersection of food, healthcare, and technology. Position Overview Epicured is hiring Social Care Navigators to support New York’s Medicaid Section 1115 Waiver program. In this role, you’ll engage Medicaid members, assess eligibility for Health-Related Social Needs (HRSN) services, and coordinate referrals through Epicured and community partners. This role, reporting to the VP of Member Experience, is ideal for someone who is organized, compassionate, tech-savvy, and comfortable working in a high-volume virtual contact center environment. Key Responsibilities Manage inbound and outbound member communications via phone and email, leveraging Five9 and various partner technology platforms Conduct outreach to screen potential members, assess eligibility, and navigate members to service providers based on identified health-related social needs Provide in-person screening and navigation services to potential members visiting the office or attending community events Track and follow up on referrals to ensure service delivery and satisfaction Maintain accurate documentation in program platforms and internal systems Support members with program questions Comply with Medicaid, HIPAA, and NYS DOH requirements QualificationsRequired High school diploma (Associate degree preferred) 3–5 years of experience in customer service, call centers, social services, care navigation, or related fields Experience in a virtual contact center environment (Five9 preferred) Strong communication and member engagement skills Ability to manage high-volume interactions in a compliance-driven setting Bi-Lingual English/Spanish Preferred Experience with Medicaid, Social Care Networks (SCNs), or health-related social needs (HRSN) programs Background in healthcare, care coordination, patient support, or community-based services Multilingual candidates encouraged to apply (Spanish, French, Mandarin, Hindi) Schedule Availability between 9:00 AM–6:00 PM EST, Monday–Saturday, with weekly schedule assigned based on evolving business needs Will be required to report on-site in the Bronx, with occasional travel to other parts of the NYC Metro Area. Compensation & Benefits Pay: $21–$23/hour, based on experience Benefits: 401(k) Medical, dental, and vision insurance Employee meal discounts Equal Opportunity Employer Epicured is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of age, race, creed, color, national origin, religion, gender, sexual orientation, gender identity or expression, disability, veteran status, or any other protected status under federal, state, or local law. How to Apply Apply through the job board. Questions may be directed to careers@getepicured.com.

Job Description Job title: Director/VP of Sales Training and Enablement Location: Remote, US Travel Requirement: 50-75% Company Overview: Company: Formed in 2025, Galaxy is a rapidly growing coalition of commercial door, gate, dock, and access control companies. Galaxy partners with outstanding companies and invests in their growth, working every day to achieve our mission. Galaxy does not operate like a traditional private equity firm or a large strategic player, but rather as an alliance of like-minded owner operators driven by the vision of building a leading network of premier service providers across the United States. We've partnered with 9 brands to date, and anticipate maintaining a similar trajectory in 2026 and beyond. Mission: We exist to enrich the lives of our people and keep our customers open and prospering. We are nothing without our people, and our service is as non-discretionary and mission critical as it gets. Values: We live our values in every facet of the business: 1) Now. Not Tomorrow; 2) Own the Outcome; 3) Win Together 4) Better Every Day; 5) Love What You Do. The Role: Galaxy is seeking a Director/VP of Sales Enablement and Training to create a Center of Excellence focused on sales execution. The COE's mandate is to help our brands build and execute a sales growth flywheel through three levers: (A) the sale and execution of preventative maintenance agreements and related pull-through work, (B) structured account management and wallet share growth within our existing customer base, and (C) organization-wide lead generation. Importantly, this is not a quota-carrying sales position. Given the importance of local relationships and clear P&L responsibility at the brand level, prospecting and account management team members will continue to reside within our brands and report to existing GMs and brand presidents. The COE will function as an enabler and force multiplier — bringing expertise, coaching, systems, and playbooks to sales execution across all brands. Success in this role hinges on both structure and relationships. This person must be someone our brand presidents, GMs, and field teams genuinely want in their building — a trusted partner who earns influence through expertise, humility, and results, not title or authority. The best candidate will be as comfortable riding in a service truck as presenting to leadership, and will be energized by the diversity of personalities and cultures across our portfolio. The leader will be viewed as a growth partner to our brand presidents, a coach and mentor to our sales teams, and an organic growth driver to our executive leadership team. The Director/VP will have a four-part mandate: • Playbooks and SOPs: Define what "great" looks like across outbound prospecting/PM sales and account management. Codify it into a repeatable, scalable set of SOPs that any Galaxy brand can deploy. This includes target list building and lead sourcing, prospecting cadences and PM value propositions, objection handling and funnel management, customer scoring and expansion triggers, renewal and wallet share growth workflows, and pipeline reporting. Create clear activity benchmarks and output goals at the individual and brand level that Brand Presidents can use to drive accountability, calibrated to territory size, market opportunity, and brand maturity. Define excellence in sales management, including compensation design and execution targets., • Training (The Galaxy Sales Academy): Design and build structured sales training programs, starting with an onboarding program every new prospecting hire completes before going live. The Academy will cover product and industry knowledge, sales methodology, target list building, funnel management, tool proficiency (ServiceTitan, Convex, etc.), field ride-alongs, role-play practice, and a certification gate. Within the first year, expand the Academy to include account management programs, sales leadership development, and ongoing skill-building for tenured team members. The leader will own the curriculum, deliver the training directly in early stages, and evolve the program as the platform scales., • Sales Team Building: Partner with Galaxy's recruiting team and brand leadership to hire the first 1–3 outbound prospecting roles at each brand. This includes defining ideal candidate profiles, writing job descriptions, supporting the interview process, and building the business case that helps brand leaders see dedicated prospecting as an investment in growth. Advise brand leadership on when and how to formalize account management — whether through dedicated roles or by coaching existing team members to sell more effectively into the base. The Director/VP won't own headcount decisions (those belong to brand presidents) but will serve as the expert resource and trusted advisor on all sales hiring and team design., • Coaching, Performance Management, and Community: Support brand presidents through ongoing hands-on coaching — ride-alongs, call reviews, pipeline accountability, account plan reviews — across both prospecting and account management. Build performance dashboards and tracking cadences, and establish regular coaching rhythms at the brand and national level. Create a national community among Galaxy's sales professionals, including peer learning forums, cross-brand collaboration, and recognition programs that drive identity, healthy competition, and retention across the portfolio. While the position is remote, this is a boots-on-the-ground role. The Director/VP will spend significant in-person time with our brands (understanding their distinct cultures and processes), customers (understanding region-specific pain points), and team members (doing ride-alongs, delivering training, and coaching). Qualifications: • 7+ years of combined sales and sales leadership experience in a commercial field services environment (commercial doors, fire & life safety, HVAC, mechanical, elevator, electrical, plumbing, or similar). Must have direct personal experience in outbound prospecting, selling service/PM agreements, and growing revenue within an existing customer base through structured account management., • 3+ years leading, hiring, training, and coaching outbound prospecting or business development teams — with a demonstrable track record of building the function, not just inheriting it., • Proven experience designing sales training programs, onboarding curricula, and structured playbooks that have been deployed across multiple locations or branches., • Hands-on experience with field service CRM/software platforms (ServiceTitan preferred) and comfort translating field activity into pipeline data, dashboards, and actionable reporting., • Demonstrated ability to drive change through influence, trust, and collaboration rather than mandate — particularly in decentralized, owner-operator environments where brand autonomy matters., • Exceptional communicator who can coach an entry-level prospecting hire in the morning, advise a brand president at lunch, and present to executive leadership in the afternoon., • Process-driven and data-oriented, with a natural instinct to measure what matters and build systems that scale., • Strong bias for action and team-first mentality. This role requires someone who is energized — not drained — by heavy travel and time in the field. EEO Statement We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request accommodation on the basis of disability for completing this on-line application, please contact Human Resources.

Job Description Title: Authorizations Specialist The Impact You Will Have: Liberty Home Guard is the country’s fastest-growing and best-rated home warranty provider. We are looking for an Authorizations Specialist to join our team in ensuring the accuracy and efficiency of home repair approvals. As an Authorizations Specialist, you will play a key role in reviewing and authorizing repair or replacement services, negotiating with vendors and technicians, and ensuring all claims adhere to company guidelines, ultimately contributing to the satisfaction and timely resolution of our customers' needs. Your duties and responsibilities include but are not limited to the following: Gather comprehensive home system and appliance malfunction diagnoses from technicians. Employ astute questioning techniques to ensure the accuracy and relevance of the information provided, preventing the authorization of incorrect repairs or replacements and ensuring alignment with approved solutions. Consistently negotiate with vendors and technicians during every call to secure competitive rates and cost-effective solutions for repair and replacement services, ensuring adherence to pricing guidelines and oaring;btaining necessary approvals. Employ exceptional communication skills to deliver service via phone, email, live chat, and any other designated communication channels. Handle both inbound and outbound calls seamlessly, strategically navigating the workflow to ensure effective communication with technicians, customers, and other departments. Collect a thorough diagnosis, including unit information, part numbers, and the cause of the breakdown. Authorize estimates within provided guidelines by promptly and accurately issuing approvals for repair or replacement services. Ensure that repair costs fall within pricing guidelines. Identifies and resolves customer-technician discrepancies by skillfully navigating designated Slack channels, and escalating requests for additional assistance when necessary. Place authorization codes on hold as necessary to ensure careful consideration and review before finalizing approvals. Maintain records of interactions with both customers and technicians, process accounts, and archive documents. Communicate with professional repair providers to verify various matters, including pricing, services, industry trends, and trade-related issues, in coordination with the Vendor Relations Team. Ensuring technicians adhere strictly to procedures and terms outlined in our policies. Provide clear feedback and reprimand technicians who violate company guidelines, to ensure quality standards in customer satisfaction and claim resolution time. Coordinate with Accounts Payable in processing disputes and investigating problematic situations related to technician errors. Follow communication procedures, guidelines, and policies, including but not limited to following proper call center and customer service etiquette. Effectively manage a large amount of calls, approximately 60-80 calls per day. Evaluate and decide on the most suitable course of action, determining whether repair or replacement is the optimal solution for a unit. Have thorough knowledge of the terms and conditions of each type of Protection Plan provided by Alphacom’s clients. Provide feedback to management regarding customer comments to develop ideas for improved services, processes, and procedures. Predictable, reliable, and punctual attendance is an essential function of this job. What You’ll Bring To The Team: Negotiation skills Strong attention to detail and goal-oriented. Strong analytical, decision-making, and problem-solving skills. Excellent communication and presentation skills. Commitment to excellent customer service. Ability to multitask, prioritize tasks, and manage time effectively. Excellent phone etiquette and active listening skills. Flexible, proactive, and self-motivated. This letter agreement supersedes and replaces any prior agreement, representations, or understandings (whether written, oral, implied, or otherwise) between you and the company and constitutes the complete agreement between you and the company regarding the subject matter set forth herein. This letter agreement may not be amended or modified, except by an express written agreement signed by both you and a duly authorized officer of the company. Pay Rate: $18-$22 an hour based on experience. This position is in person in our South Brooklyn office \nCompany Description Liberty Home Guard is the fastest-growing home warranty company in the nation, proudly recognized as the #1 rated provider by U.S. News & World Report, USA Today, Forbes Home, NerdWallet, Investopedia, and Newsweek. In both 2023 and 2024, we were honored as one of the Top Workplaces in NYC, a testament to our commitment to fostering a dynamic and supportive environment. At Liberty Home Guard, we prioritize innovation, customer satisfaction, and the growth of our employees, offering opportunities to thrive and lead in a fast-paced, industry-leading company. Liberty Home Guard is the fastest-growing home warranty company in the nation, proudly recognized as the #1 rated provider by U.S. News & World Report, USA Today, Forbes Home, NerdWallet, Investopedia, and Newsweek. In both 2023 and 2024, we were honored as one of the Top Workplaces in NYC, a testament to our commitment to fostering a dynamic and supportive environment. At Liberty Home Guard, we prioritize innovation, customer satisfaction, and the growth of our employees, offering opportunities to thrive and lead in a fast-paced, industry-leading company.

Job DescriptionCompany Description As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base. Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us. Check Point's SASE and cloud network security portfolio is the fastest-growing part of our business, and this role sits at the center of it. As an Inside Sales Specialist, you'll run a dual motion: sourcing and closing your own SASE opportunities end to end, and partnering with Account Managers as the product specialist on larger multi-product deals across mid-market accounts in the Mid-Atlantic, NJ & PA Territory. Job Description The Inside Sales Representative will help grow our business by researching, engaging, and driving potential into the funnel. You'll report to the Global Director, Inside Sales - Cloud & SASE and work closely with the Account Management, Sales Engineering, Solutions Architect and Channel Teams. You will act as a trusted advisor and guide partners through their Secure Network as a Service journey while accelerating partner revenue via enablement, support and program execution. • Own a quota. You'll self-source, qualify, and close SASE and cloud network security opportunities in your territory, with full ownership from first call through signature., • Act as the SASE specialist on AM-led opportunities, bringing product depth to multi-product cycles where the AM owns the account relationship., • Build technical credibility fast — you'll be the person who can walk an IT Director through ZTNA vs. legacy VPN, explain where SSE fits against their existing stack, and hold your own against Zscaler, Netskope, Prisma Access, and Cato in a live conversation., • Run structured discovery, build business cases tied to consolidation and cost takeout, and forecast your business accurately in Salesforce., • Partner with the channel on co-sell motions and with marketing on campaign follow-through in your patch.Qualifications, • 2–4 years in a closing role at a technology company, with a documented record of hitting quota. SDR-to-AE progression counts., • Comfort selling into IT and security leadership — you can run a technical conversation without an SE in the room and know when to bring one in., • Demonstrated ability to self-source. Most of your pipeline should have come from your own outbound, not from marketing., • Experience in networking or security is a strong plus; experience selling SASE, SSE, SD-WAN, or ZTNA is a significant advantage., • Track record of collaborating and demonstrated success in sales organizations that foster teamwork, • Target driven, • Coachability, • Positive personality, • A “can-do” attitude that is not intimidated by a series of "No's", • Comfortable communicating with other people, • Willingness to learn and grow with the company, • Strong ability to problem solve and find new ways to create value, • Must be eligible to work in United States without sponsorship now or in the future EOE M/F/Veterans/Disabled The wage range for this position takes into consideration a variety of factors in determining your pay. We'll consider your location, experience, certifications, and other business and organizational needs. The wage disclosure has not been adjusted for applicable geographic differentials associated with the location at which this position may be filled. A reasonable estimate of the current base wage range for this role is $80,000 - $110,000. In addition to the base compensation, certain roles are eligible for additional compensation, including an annual bonus or sales incentive based on revenue or utilization, depending on the terms of the plan and the employee’s role. These awards are allocated based on individual performance. Benefits/perks listed here may vary depending on the nature of your employment with Check Point Software Technologies and the country/state where you work. US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, stock awards and an employee stock purchasing plan. Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionWelcome to Fi. We’re a passionate team from Square, Google, Oura, Peloton, Uber, and more working to transform the human-pet relationship. Our mission? Develop cutting-edge technology to revolutionize what it means to be a pet parent. The pet industry remains firmly stuck in the past and we are here to change that. Fi is leveraging our team's talent and expertise to improve the lives of millions of pets in the U.S. Real-time location tracking, activity, sleep and behavior monitoring – and that's just the beginning. The most exciting aspect of our work? Bridging the communication gap between pets and humans. Imagine a world where everyone knows how their pet feels in real time and how to keep their best friend in good shape. That's the future we're building at Fi. If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping pets live longer, better lives, Fi could be the perfect fit. Join us in our pursuit of the “impossible,” or as we call it here “let me find a way,” to redefine the future of pet ownership together. Fi is looking for a Logistics Manager! We're looking for a Logistics Manager to own our US fulfillment operation end to end. Our 3PL ships nearly every order we take across DTC, Amazon, and our retail accounts, and we need one person accountable for how well that warehouse performs and what it costs us. You'll own the 3PL relationship, own inbound freight from our suppliers through warehouse receipt, and own the cost line that comes out the other side. This is a hands-on role for someone who wants to walk the pick path, challenge a bad invoice, and then defend the cost per order in a finance review.What You'll Do: • Own the US 3PL relationship: weekly cadence, SLA scorecards, escalations, and quarterly business reviews., • Hold the warehouse to standard on what customers feel: on time ship rate, order accuracy, receipt to putaway time, damage, and shrink., • Drive root cause fixes on misships, mispicks, short shipments, and mislabeling, partnering with CX to kill what's generating tickets instead of clearing them one by one., • Own inventory integrity: WMS accuracy, cycle counts, physical audits, and reconciliation with the 3PL's system., • Manage kitting, assembly, and value-add work orders, and staff the site ahead of peak., • Build and maintain the SOPs for receiving, storage, picking, packing, and shipping., • Own inbound freight from supplier dock to warehouse receipt, including bookings, mode selection, drayage, and delivery appointments. Make and defend the mode and routing calls, weighing landed cost against the risk of a late arrival on a constrained SKU., • Manage forwarder and broker relationships and keep documentation, classification, and duty treatment audit-ready., • Support new fulfillment nodes and international warehouses as we expand, from partner selection through cutover., • Own the fulfillment cost line end to end, cost per order, cost per unit, storage, value-add spend, outbound parcel, and build the cost-to-serve view by channel so we know what DTC actually costs versus Amazon or retail., • Audit 3PL and carrier invoices line by line every month. Catch billing errors, duplicate charges, and rate card deviations, and get them credited back., • Negotiate and manage carrier rate cards and run rate reviews and re-bids., • Find and execute cost-down initiatives that lower cost per unit without hurting service., • Partner with finance on the logistics budget: accruals, forecast to actual, and cost per order targets by channel., • Own returns end to end, intake, grading, restock, refurb, and disposition, and drive cost per return down as a managed line., • Feed return reasons back to product, quality, and CX to fix recurring defects at the source., • Bring fulfillment reality into planning, launch, and commercial conversations before commitments get made, and support new product and channel launches with packaging, labeling, and readiness., • Work with data and engineering to automate tracking, reduce errors, and improve shipment visibility.What You'll Bring:, • 5+ years in logistics, fulfillment, or 3PL operations at a company that ships physical product, ideally consumer hardware or DTC., • Direct experience managing a 3PL or running a distribution center. You've walked the floor, watched a pick path, and caught a bad receiving process before anyone flagged it for you., • Supply chain finance fluency. You think in landed cost, cost per unit, and cost per order, can build and defend a fulfillment cost model, can tell a rate problem from a mix problem, and hold your own in a budget conversation with finance., • Hands-on inbound freight experience across forwarders, ocean and air, customs brokerage, and the documentation that comes with it., • A track record of auditing invoices and recovering real money, plus the persistence to chase a credit until it lands., • Experience designing and running reverse logistics and returns processes., • High data literacy and comfort in ERP and WMS systems (NetSuite or similar). SQL and strong spreadsheet skills are a plus., • A systems mindset and a bias toward action. You'd rather fix the process than work the queue., • Experience scaling logistics operations at a hardware or IoT company., • Multi-node or multi-3PL network experience., • International expansion experience, including EU/UK customs, VAT, and non-US warehouses., • Retail compliance exposure: routing guides, EDI, and chargeback disputes., • Six Sigma or formal process improvement training.Why You'll Love Us:, • Time to Recharge: Enjoy flexible PTO to take the breaks you need., • Top-Notch Health Coverage: We’ve got your back (and teeth and eyes) with full medical, dental, and vision insurance., • Wellness Perks: Free access to One Medical, Kindbody, and Talkspace to keep you feeling your best., • Dog-Friendly Office: Bring your pup to work — they’re part of the team, too., • Give Back to the Pups: Make tails wag with a $500 annual donation to a dog charity of your choice through our BarkBack Program., • Free Fi Membership: Your furry best friend(s) get all the benefits of a Fi collar, on us!, • Love for Friends + Family: Share the Fi magic with loved ones through our gifting program.The anticipated base salary range for this position is $95,000–$140,000. Actual compensation will vary based on multiple factors, including skills, experience, market conditions, and role scope, which may evolve during the hiring process. As a fast-growing Series B startup, Fi evaluates compensation opportunistically to align with the right candidate. This role is also eligible for equity compensation.Fi is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Fi makes hiring decisions based solely on qualifications, merit, and our needs at the time.

Job DescriptionCoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com.About the Role As a Sales Development Manager at CoreWeave, you'll lead a team of Sales Development Representatives (SDRs) responsible for outbound prospecting and managing inbound leads. You will play a key role in coaching, mentoring, and driving the strategy of the SDR team while scaling our outreach efforts. If you thrive in fast-growing environments, enjoy building teams from the ground up, and are excited about collaborating across departments, this role is for you. You'll work closely with leaders across Sales, Marketing, Product, and senior leadership to align our prospecting efforts with company goals. What You'll Do Lead daily operations and performance management for SDRs to ensure key metrics and quotas are consistently achieved. Recruit, onboard, and ramp new SDRs with a comprehensive training program, including CoreWeave's product knowledge, buyer personas, competitive landscape, and prospecting tools. Provide regular 1:1 coaching sessions focused on time management, objection handling, prospecting strategies, and active listening skills. Collaborate with Sales and Marketing leadership on pipeline generation strategies to achieve company targets. Build and maintain a library of prospecting resources for the SDR team. Foster a positive, high-performance team culture centered on productivity, development, and well-being. Drive operational excellence by continuously innovating and refining SDR processes. Track and analyze key performance metrics to ensure data-driven decision-making. Develop clear career paths and leadership opportunities for team members. Who You Are Minimum of 5 years of B2B sales experience, preferably in Cloud or SaaS. At least 2 years in a leadership role managing B2B sales or SDR teams. Proven success in scaling and developing high-performing sales teams. Consistent track record of exceeding sales quotas in an outbound environment. Strong collaboration and influencing skills with demonstrated excellence in communication and presentations. Growth-oriented mindset and positive attitude that fosters motivation and team success. Deep expertise in Salesforce and familiarity with email and call automation platforms. Passion for recruiting as well as thoughtful team planning and development. Experience working cross-functionally to create effective top-of-funnel activities and drive pipeline growth. Strong analytical and problem-solving skills to drive continuous process improvements. Recognized for a strong work ethic, commitment to service leadership, and dedication to team success. Nice to Haves Experience in Cloud or HCP. Bachelor's degree from a four-year university. Wondering if you're a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. If some of this describes you, we'd love to talk. You love connecting teams and ensuring every campaign runs smoothly from start to finish. You're curious about how strategy, brand, creative, and execution all interlock to drive real business impact. You're an expert at managing complex, multi-stakeholder projects and keeping everyone aligned without missing a detail. Why CoreWeave? At CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: Be Curious at Your Core Act Like an Owner Empower Employees Deliver Best-in-Class Client Experiences Achieve More Together We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us! Compensation and benefits The base salary range for this role is $115,000 to $168,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility). What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings for full-time employees; for roles in other locations, benefits vary and are shared during the hiring process. These include: • Medical, dental, and vision insurance - 100% paid for by CoreWeave, • Company-paid Life Insurance, • Voluntary supplemental life insurance, • Short and long-term disability insurance, • Flexible Spending Account, • Health Savings Account, • Tuition Reimbursement, • Ability to Participate in Employee Stock Purchase Program (ESPP), • Mental Wellness Benefits through Spring Health, • Family-Forming support provided by Carrot, • Paid Parental Leave, • Flexible, full-service childcare support with Kinside, • 401(k) with a generous employer match, • Flexible PTO, • Catered lunch each day in our office and data center locations, • A casual work environment, • A work culture focused on innovative disruption California Applicants California Consumer Privacy Act Equal Opportunity & Accommodations CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: careers@coreweave.com. Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

Job Description Maiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings. As our Director of Logistics, you will own the strategy, structure, and execution of the entire Maiden Home logistics network and be accountable for cost, quality, and reliability across every mile, provider, and market. Reporting directly to our SVP of Operations, you will connect logistics performance to our business outcomes, including client experience, pricing, and gross margin. This role is a "builder" who will put in place the systems, partnerships, and team that allow us to grow volume substantially while protecting the condition of every piece and the quality of every delivery. This role is located at our New York headquarters in the Tribeca design district where we work together every day in the office. What You Will Do White Glove Delivery Optimization / 3PL Management • Set the strategic direction for the Maiden Home outsourced logistics network: provider mix, geographic coverage, modal strategy, and build-versus-buy decisions as the business scales., • Own all provider relationships across first mile origin freight, middle mile LTL and FTL carriers, and last mile white glove delivery specialists., • Lead sourcing and contract execution: manage RFPs as needed, negotiate rate structures, service commitments, liability terms, and capacity guarantees, and present selection recommendations to leadership., • Vet new providers on FMCSA compliance, active operating authority, and certificate of insurance. Ensure minimum insurance requirements are written into every contract and certificates are validated at onboarding and renewal., • Build and govern the provider accountability framework: scorecards, structured review cadences, and contractual escalation protocols. Own corrective action plans and make provider continuation decisions when performance does not recover., • Own capacity planning with the commercial team: forecast volume by lane and season, communicate requirements to providers in advance, and secure committed capacity during peak windows. Order Issue Management: Intake, Triage, and Resolution • Assess and recommend the intake model: outsourced call center staffed at the 3PLs, 3PL-embedded ticketing, or a hybrid. Present a build plan to leadership before implementation., • Design the intake model around how issues surface: Client Services and Retail route directly to the 3PL Customer Care team as the first line of triage. Define the resolution authority, communication standards, and logging requirements for that team., • Build the escalation protocol from the 3PL Customer Care team to Maiden Home: conditions requiring escalation, approval authorities at each tier, response time requirements, and documentation standards., • Own every escalated issue through closure: approval decisions, carrier coordination, and client communication. Routine issues are resolved between Client Services or Retail and the 3PL without Director involvement., • Close the loop on resolved issues: update decision trees, refine escalation criteria, and flag recurring patterns for root cause investigation. Returns Logistics and Storage Management • Own the end-to-end returns process for damaged, defective, and refused goods: return pickup, routing to the appropriate disposition location, and cycle time tracking from client notification through resolution., • Manage outsourced storage locations including 3PL warehouse partners and white glove service centers handling returns and refurbishment., • Establish disposition protocols at each storage node: repair and redeliver, hold for parts, or write off. Ensure provider agreements reflect the cost and responsibility structure for each path., • Ensure returns data drives provider accountability reviews, contract negotiations, damage liability claims, and product decisions in partnership with Product Quality and Finance. International Logistics, Trade Compliance, and Tariff Risk • Own all inbound import logistics: freight forwarding, customs brokerage, HTS classification, and CBP documentation compliance across ocean, air, and ground modes., • Build and scale outbound international shipping for finished goods delivered outside the United States: carrier relationships, landed cost models, and customs documentation for each market., • Develop a tariff risk monitoring and cost modeling capability: track tariff schedules, Section 301 classifications, and trade policy changes; model financial exposure by origin country, product category, and lane; and bring scenario analyses to leadership with enough lead time to inform procurement and pricing decisions., • Ensure financial plan assumptions reflect current and projected trade conditions. Identify and pursue duty drawback opportunities on eligible imports in partnership with the customs broker and Finance. Financial Management: Freight Spend, Claims, and Reconciliation • Own the logistics budget: build the annual freight spend plan by lane, mode, and provider; track actuals monthly; and explain variances with root cause analysis., • Manage freight invoice reconciliation: audit invoices against contracted rates and accessorial schedules, identify and dispute billing errors, and build audit controls that prevent systematic overbilling., • Own claims management for damaged, lost, and delayed shipments: file and track claims, maintain an open claims log with aging, analyze patterns to drive carrier accountability, and ensure recoveries are captured in financial reporting., • Manage chargeback reconciliation: track and dispute chargebacks outside contractual terms and report trends to Finance and leadership., • Conduct ongoing carrier rate benchmarking to keep contracted rates competitive and flag renewal risk ahead of contract cycles. Network Scorecards and Performance Measurement • Design and maintain scorecards at each supply chain node, including origin pickup, port clearance, middle mile transit, last mile delivery, returns intake, storage, and issue resolution, ensuring every contractual commitment is measurable at every handoff., • Define node-level KPIs calibrated to contract terms. Establish a structured review cadence: weekly for active issues, monthly scorecard reviews with account teams, and quarterly business reviews with senior provider contacts., • Use scorecard data to drive corrective action plans, contract renegotiations, and provider continuation decisions. Maintain a consolidated network performance dashboard for leadership. What You Should Bring: • 10 or more years of progressive logistics and supply chain leadership in high growth business environment., • 4+ years of people management expertise, with demonstrated success in hiring and developing a high performing team., • Experience in furniture, luxury goods, or another category where product condition and delivery experience carry real weight, • Ownership of international freight and customs operations, including goods moving from Europe, • Ability to prioritize effectively and remain agile amidst changing business priorities., • Dynamic thinker with the ability to balance cost, speed, and customer experience for proper decision making., • A track record of negotiating meaningful carrier and 3PL contracts, • Experience building or significantly scaling a final-mile delivery network; white glove experience strongly preferred, • Hands-on experience implementing or operating WMS and TMS platforms, • Rigor with data — damage rates, on-time performance, cost per delivery, and inventory accuracy are numbers you know cold, • Success in a high-growth environment where the playbook did not yet exist and you were the one who wrote it, • An exacting standard, and the understanding that a piece handcrafted over weeks can be undone in the final mile — you build operations that make that outcome unacceptable Estimated Salary: $180,000 - $210,000 Powered by JazzHR jyon0ITy6w

Job Description Attention: Kapitus is aware that individuals posing as recruiters may be communicating with job seekers about supposed positions with Kapitus. Kapitus has received reports that the content and method of communication can vary, but messages may contain requests for payment (e.g., fees for equipment or training) and/or for sensitive financial information. Kapitus will never ask a candidate for employment for payment or financial information during the initial application or interview process. All open positions are posted in location specific employment portals available at www.kapitus.com/careers All legitimate Kapitus job postings on employment sites will direct candidates to complete an application through these portals before completion of the hiring process. Candidates with additional questions or concerns regarding any recruiting communications or Kapitus' recruiting process in general should email recruiting@kapitus.com The Manager I, Business Development – Direct Sales role is the entry-level leadership position within the Business Development – Direct Sales management track. This is the starting point for all new Managers, Business Development – Direct Sales, whether they are external hires or internal promotions. Individuals in this role are eligible for promotion to Manager II, Business Development – Direct Sales after two years of strong performance. To be eligible for this promotion, the Manager I must obtain a minimum of 80% of their assigned quota over the two-year period. The Manager, Business Development – Direct Sales is a key leadership role within the Direct Sales Organization. They lead and manage a cross-functional team comprised of offshore SDR1s (Sales Development Representatives) and stateside Account Managers, along with offshore Team Leads and stateside Assistant Manager(s) who report directly into this role. The Manager oversees all monthly conversion metrics, with a primary focus on conversions on Submissions and Approvals, in addition to Volume (On B/S & Third Party), Gross Commission, Approval %, and Closing %. The Manager I works directly with the SVP of Direct Sales and the SVP of Marketing. Their team is solely responsible for hitting all marketing targets set forth by the Marketing and Finance departments on a monthly basis. The Manager is responsible for managing the lead and account pipelines for outbound call and marketing campaigns, driving conversions on Submissions and Approvals, originating and funding new business, and providing weekly and monthly updates to the SVP of Direct Sales and the SVP of Marketing. What You Will Do: • Direct offshore SDR1s and stateside Account Managers, assigning and reviewing approvals, managing their lead and account pipelines, and ensuring all deals are closed in a compliant and efficient manner, • Oversee offshore Team Leads and stateside Assistant Manager(s) who report directly into this role, providing direction, coaching, and holding them accountable for team results, • Manage the lead and account pipelines for outbound call and marketing campaigns, ensuring consistent coverage, prioritization, and follow-up, • Manage and drive conversions on Submissions and Approvals as key performance metrics for the team, • Attend weekly calls with the Marketing team, Product team, and Sales Ops team, • Track and manage a sales pipeline of all Aged and Reworked Accounts & Marketing opportunities that Direct Sales currently owns, • Have a full understanding of the Direct Sales Marketplace and our full product suite, • Ability to convert new business at set percentage aligned with Direct Sales expectations, • Work closely with offshore SDR1s, stateside Account Managers, and the Marketing Team to provide them product knowledge, marketing and sales support resources, and partnership updates they need to be aware of, • Act as a liaison between the Sales and Product team to enable any technological advancements that would best suit the team, • Strategize and implement new methods to grow accounts and resolve reoccurring issues, • Inspire and create a motivating environment through coaching, mentoring, and enablement, • Provide opportunities to participate in both formal and informal developmental activities, • Work with senior leaders and department head, set expectations for all team members and hold employees accountable for results, • Lead hiring, performance management, compensation, and evaluation of team members, • Collaborate with Kapitus leadership and HR to continually refine and modify career growth and succession plans to meet changing business needs, • Other tasks and duties, as required by management What We're Looking For: • Bachelor's degree and/or comparable experience preferred, • 2+ years of B2B sales experience, ideally in Payment Processing, Financial Services, and/or Consultative Sales with a history of success, • 2+ years of management experience, ideally in B2B sales, • Excellent verbal, written, and interpersonal communication skills, • Excellent analytical, presentation, and phone skills, • Experience with contract/partnership negotiations is a plus, • Proven success in meeting and exceeding sales goals, • Communicate decisions effectively in both verbal and written communication, • Team player with a strong sense of accountability, • Experience achieving metric and quality performance, • Self-starter with ability to multi-task in a fast-paced environment, • Excellent negotiation and business development skills, • Extensive industry knowledge on pricing, equipment, and/or gateways, • Efficient planning, organization and time management skills, • Goal oriented leader with a proactive approach in developing relationships with merchants and ISO partners, • Proficient in Microsoft Excel, Word, PowerPoint and Outlook and CRM, • Smart, hard-working individual who wants to be an integral part of a growing channel, • Effective at written and verbal communication, • Experience with administrative tasks Kapitus Total Rewards Package Includes: • Competitive Base Salary of $100,000 Kapitus is providing this as a good faith salary range to comply with applicable law. The applicant's final salary will depend on a number of factors including the applicant's geographic location, skills, and experience., • Incentive Commission Compensation Plan – earned monthly, • Health Insurance: Comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC), with various coverage levels available to meet the needs of our employees and their families. Additional perks through UHC include: Sweat Equity, free subscription to the Calm App, UHC rewards, Real Appeal, and Quit For Life., • Flexible Spending Account: Set aside pre-tax dollars from your paycheck to pay for qualified out-of-pocket medical, dental, vision, pharmacy or dependent care expenses., • Lifestyle Spending Account: Employer sponsored post-tax benefits that allow reimbursement for expenses related to physical, mental and financial well-being., • 100% Company Paid Insurances: Kapitus fully covers the cost of basic short-term and long-term disability insurance, as well as vision insurance, ensuring our employees have comprehensive protection without any personal expense., • Voluntary Insurance: Supplemental life insurance as well as enhanced short- and long-term disability coverage are available through Mutual of Omaha, providing additional security for our employees. Additionally, Colonial Accident and Hospitalization insurances are also available, offering further protection against unforeseen events., • Paid Maternity and Parental Leave: Beyond state-mandated leave policies, Kapitus provides company-paid maternity and parental leave, supporting our employees during important family milestones., • Commuter Benefits: We offer pre-tax benefits on parking and commuter expenses to cover travel to and from work., • LifeBalance Program: Enhance your lifestyle with our LifeBalance membership, which offers discounts on outdoor activities, the arts, health, and fitness. Additional benefits include:, • Pet and car insurance discounts., • Financial services such as LegalShield., • Relaxation and stress management tools., • Plum Benefits Discount Program: Access exclusive discounts on shows, travel, car rentals, and more, enriching your personal and family life., • Tuition Reimbursement: Pursue further education with up to $5,000 annually in tuition reimbursement, plus opportunities to attend relevant conferences and career development events. Managed through our LSA plan, Kapitus Academy., • Travel Reimbursement: We also offer travel reimbursement for all work-related travel, supporting your involvement in career and personal development activities., • Paid Time Off and Sick Time., • Retirement Benefits: Our 401K plan is managed through Fidelity. To support your long-term financial goals, the company provides a 25% match on your contributions, up to 6% of your annual salary. About Kapitus: Kapitus is one of the most reliable and respected names in small business financing. As both a direct lender and a marketplace built with a trusted network of lending partners, we can provide small businesses with the financing they need when, and how it is needed. We have spent our entire existence building a culture that makes us excited to come to work in the morning. Our company is fast paced, teammates need to be self-directed and have an internal motivation to do the right thing, even when the right thing takes a lot of hard work. We show our teammates our appreciation by offering great benefits, competitive pay and solid opportunity for growth. Company Mission: At Kapitus, our mission is to help small business owners grow their organizations by providing tailored, transparent, and ethical financing solutions. We invest in every business owner's story and we are dedicated to building lasting relationships to champion their goals. We promise to keep the best interests of our clients at the center of the financing process by operating with transparency, fairness, and integrity. Consideration will be given to qualified remote candidates residing in states where Kapitus and/or one of its subsidiaries has an established physical presence.

Job Description Job description: Saturdays OFF • $80,000–$170,000+ • High Traffic Dealership • Career Growth Brooklyn Chrysler Dodge Jeep Ram is EXPANDING and actively seeking a high-energy, customer-focused Automotive Retail Sales Executive to join our winning team! If you’re a motivated closer with strong dealership sales experience — or a proven sales professional looking to break into automotive retail — this is the opportunity you’ve been waiting for. With constant walk-in traffic, phone leads, internet leads, and an open sales floor, you’ll have unlimited earning potential. Why Work With Us? ✔ Saturdays OFF — extremely rare in automotive retail ✔ $80,000 – $170,000+ annual earning potential ✔ High-volume dealership = steady leads and walk-ins ✔ Supportive, hands-on management and training ✔ Strong focus on work-life balance ✔ Career growth in a respected, well-established dealership What We’re Looking For Must have: 2+ years of dealership automotive sales experience (required) Valid driver’s license Strong communication & customer service skills Professional appearance and high integrity Ability to work Sundays and rotating evenings (Saturdays OFF!) CRM knowledge preferred Bilingual candidates encouraged to apply We also welcome candidates with: Retail sales Call center experience Phone sales Cold calling / telemarketing Hospitality or customer-facing service experience If you know how to build rapport, follow up, and close — we want to meet you. Key Responsibilities Engage customers in the showroom, on the lot, and by phone/lead response Present, demonstrate, and sell new & pre-owned vehicles Maintain a strong personal sales pipeline Make approximately 500 outbound calls per month Follow up with warm leads, internet prospects, and unsold customers Guide customers through the entire sales and financing process Maintain excellent reviews and customer satisfaction Represent the dealership in a professional, courteous manner Benefits We Offer 401(k) Health, dental & vision insurance Employee discounts Professional development & ongoing training Career advancement opportunities Referral bonuses Supportive, team-oriented environment Ready to Build a Six-Figure Career in Automotive Sales? If you’re driven, professional, and passionate about helping customers find the perfect vehicle, APPLY TODAY and join Brooklyn Chrysler Dodge Jeep Ram — where top performers thrive and Saturdays are yours to enjoy! Job Type: Full-time Benefits: 401(k) Dental insurance Employee discount Health insurance Opportunities for advancement Vision insurance Experience: Dealership Sales: 2 years (Preferred) Ability to Commute: Brooklyn, NY 11234 (Required) Work Location: In person

Customer Service & Sales Representative \n \n About the Role \n eWe are seeking a motivated and people-oriented Customer Service & Sales Representative to join our growing team. This role combines customer support, relationship building, and sales execution to deliver an exceptional customer experience while helping drive company growth \n .The ideal candidate is energetic, professional, and confident communicating with customers in both service and sales-focused conversations. If you enjoy working in a fast-paced environment, solving problems, and helping customers find the right solutions, we’d love to hear from you \n \n . \n Responsibilities \n • Provide outstanding customer service and support to new and existing customers \n • Handle inbound and outbound customer communications via phone, email, and text \n • Educate customers on products, services, and promotions \n • Identify customer needs and recommend appropriate solutions \n • Build and maintain strong customer relationships \n • Resolve customer concerns in a professional and timely manner \n • Accurately document customer interactions and account updates \n • Meet individual and team performance goals \n • Collaborate with internal teams to ensure a positive customer experience \n \n Qualifications \n • Previous customer service, sales, retail, hospitality, or call center experience preferred \n • Strong communication and interpersonal skills \n • Comfortable speaking with customers and handling objections \n • Ability to multitask and stay organized in a fast-paced environment \n • Positive attitude with a strong work ethic \n • Coachable and eager to learn \n \n What We Offer \n • Competitive pay plus performance-based incentives \n • Growth and advancement opportunities \n • Ongoing training and mentorship \n • Supportive and team-oriented environment \n • Full-time scheduling options \n \n If you are driven, customer-focused, and ready to grow your career in customer service and sales, we encourage you to apply today.

Job Description WE ARE CURRENTLY SEEKING OUTBOUND CALL CENTER REPRESENTATIVES WITH SALES EXPERIENCE FOR OUR SHEEPSHEAD BAY OFFICE. WE ARE GROWING FAST AND NEED MORE REPS. WE NEED INDIVIDUALS WITH A PRO-ACTIVE PERSONALITY AND A DRIVE TO SUCCEED. THE PAY IS HOURLY, WITH BONUSES GIVEN EVERY DAY!! VERY FLEXIBLE SCHEDULES, PERFECT FOR HIGH SCHOOL SENIORS, AND COLLEGE STUDENTS. THE OFFICE ENVIRONMENT IS FUN AND COMPETITIVE! IF YOU ARE AN INDIVIDUAL WHO HAS RAISED MONEY FOR POLICE, FIREFIGHTER, AND OTHER CHARITIES, THEN WE DEFINITELY WANT TO HEAR FROM YOU TODAY!!! WE ARE LOCATED IN THE HEART OF SHEEPSHEAD BAY AND ARE EASILY ACCESSIBLE BY THE B3, AND B49 BUS AND ALSO THE "Q" TRAIN. TO BE CONSIDERED FOR THIS JOB YOU MUST: *HAVE A CLEAR SPEAKING VOICE AND SPEAK ENGLISH FLUENTLY *BE ABLE TO WORK A MINIMUM OF 20 HRS A WEEK AND 1 WEEKEND SHIFT *PREVIOUS EXPERIENCE IN PROFESSIONAL FUNDRAISING IS A BIG PLUS! *CAPABLE OF HANDLING A LARGE VOLUME OF PHONE CALLS IF YOU FEEL THAT THIS IS THE RIGHT OPPORTUNITY FOR YOU, WE WANT TO HEAR FROM YOU!!!

Job DescriptionBenefits: • Bonus based on performance, • Flexible schedule, • Training & development Benefits/Perks • Competitive CompensationJob Summary We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. Responsibilities • Receive inbound calls and place outbound calls, • Identify the reason for the customer’s call, collect relevant information, • Refer to premade scripts for a variety of customer service topics, • Create appointments.Qualifications, • Excellent phone and verbal communication skills, • Understanding of active listening techniques, • Ability to work well under pressure, • Highly organized with the ability to prioritize projects and manage time effectively

Job DescriptionDescription Position: Call Center Agent Location: Jersey City, NJ Employment Type: Full-Time Reports To: Call Center Supervisor Position Summary: We are looking for a skilled and dedicated Call Center Agent to join our customer support team. As a Call Center Agent, you will be the first point of contact for our customers, responsible for answering inquiries, resolving issues, and delivering a high-quality customer experience. The ideal candidate will be empathetic, patient, and proficient in handling a high volume of inbound and outbound calls. Key ResponsibilitiesCustomer Support: • Handle inbound and outbound calls professionally and courteously., • Answer customer questions, resolve complaints, and provide appropriate solutions in a timely manner. Problem Solving: • Identify customer needs and clarify information by conducting thorough problem analysis., • Offer alternative solutions when necessary, aiming to achieve first-call resolution. Communication: • Maintain a positive, empathetic, and professional attitude toward customers at all times., • Escalate unresolved issues to appropriate teams or departments. Product Knowledge: • Develop a comprehensive understanding of the company's products, services, and policies., • Keep updated on any product or policy changes to ensure accurate information is shared with customers. Documentation: • Accurately log all call details, interactions, and customer information into the company's CRM system., • Prepare reports or summaries of customer interactions and outcomes. Skills, Knowledge and Expertise • High school diploma or equivalent (Bachelor’s degree preferred)., • Strong verbal and written communication skills., • Ability to multitask and prioritize in a fast-paced environment., • Proficient in using computers, CRM software, and other call center tools., • Excellent problem-solving skills and patience. Benefits • Comprehensive health, dental, and vision insurance., • Paid time off and holidays., • Retirement plan with company match., • Professional development opportunities., • Fun and creative work environment.

Job Description Overview The Fulfillment Call Center position provides courteous, gracious, on-brand customer service over the phone regarding curbside or delivery orders. Order Specialists take calls regarding products and services while troubleshooting order issues. This part-time position is based at our Sixth Avenue location (between 18th and 19th streets). What We Stand For Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business. Responsibilities • Works collaboratively with the team to manage multiple calls, emails, and inquiries, • Utilized multiple proprietary programs to manage customers' orders and workflow, • Effectively manages time with inbound phone calls, and outbound calls to resolve customer issues, • Actively researches product information and shares information on product uses with customers based on feedback and testimonials, • Communicates consistently with our Fulfillment team to astonish our customers with timely resolution to customer issues, • Coordinates return deliveries from customers and processes them for credit to customers, • Consistently arrives promptly to work the assigned schedule, • Responsible for maintaining discretion related to all confidential/sensitive company and customer information, • Performs other requested tasks and duties, • Will be trained in Fulfillment processes such as pulling and packing orders We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life. Here's a peek at what you can expect: • Rewarding pay to recognize the value you bring to the team. Starting at $17.00 an hour, up to $18.00 an hour., • Competitive health, dental, and vision plans to keep you and your loved ones well., • 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity., • Unique "1equals3" website for easy access to your benefits information and company updates., • We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best. For our full-time associates, we offer even more: • Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs)., • Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program., • Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes., • Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!)., • Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions., • Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages. But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference. Qualifications What You Bring To Us • You love to engage with people. You’re the person who strikes up a conversation and makes a connection., • You are passionate about connecting with customers and your team to provide clear, concise, compassionate communication., • People say you have a heart for service. For you, it’s about learning what a customer truly needs and offering suggestions., • You are always learning! You are eager to learn how technology and selling work together to provide an exceptional customer experience., • You take pride in your work. It’s your store!, • You love checklists. You like to stay busy, balance priorities and utilize your organizational skills., • You understand retail is an ever-changing industry and remain flexible with your schedule., • You want to delight the people around you and can’t wait to share that at The Container Store!, • You are at least 18 years of age The Container Store promotes a smoke-free, drug-free environment. We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act Stores Physical Requirements State Specific Notices

Job DescriptionCompany Description Join One of New York's Most Awarded Mental Health Employers! At NYPCC, we're not just changing lives, we're redefining what it means to build a meaningful career in mental health. 2025 and 2026 Time City & State Top Workplace in New York Mental Health America's Platinum Bell Seal recipient for FIVE consecutive years Serving 15,000+ clients every month 50+ years of transforming lives across New York City If you're looking for more than just your next job, you've found it. For over five decades, New York Psychotherapy and Counseling Center (NYPCC) has been one of New York's leading community mental health organizations, delivering innovative, compassionate care through both in-person and telehealth services. Today, we proudly serve more than 15,000 clients each month while continuing to set the standard for clinical excellence and employee experience. At NYPCC, you'll find: • Competitive compensation and outstanding benefits, • Career growth through our Academy and leadership development programs, • A collaborative, mission-driven culture where our employee matters, • The chance to make a lasting impact on thousands of lives every single day Come build a career where purpose meets possibility! Job Description Job Responsibilities: • Answer all inbound calls with professionalism and customer service framework communication., • Following up with all inbound calls by finding a resolution, documenting/relaying messages, and/or handling soft transfers as needed, • Assist with appointment scheduling related calls, follow up on missed appointments and confirmation calls (outbound calls), • Triage all calls & callers to determine if it is a request/inquiry, complaint or grievance, to escalate, resolve and conduct service recovery., • Identify and escalate emergency distress and/or client safety concerns calls to Senior Clerical for guidance or further escalation to management and/or clinical supervisors., • Document and complete Call Center Form for data call log. Fulfill surveys/reports issued by Call Center Supervisor as needed., • Complete Call Center task assignments provided by management team, • Maintain consistency with achieving daily/weekly phone operations and performance metrics and goals., • Maintain confidentiality and always comply to HIPAA regulations., • Assist with intake calls for case management as needed for coverage and staff call outs., • Provide support to the clinical team and chart maintenance as needed., • Perform other duties and tasks as assigned by Senior Clerical Team, • Perform other related duties and tasks as assigned by the Call Center Supervisor.Qualifications, • Must be fully Bilingual in English and Spanish, • Must have 1 to 2 years of Call Center Representative experience in a fast paced office, preferably in medical or community mental health office, is required., • High School Diploma or equivalent is required, • Must be proficient in MS Office (Outlook, Word, and Excel), • Must have the ability to learn new software, • Possesses the personality and demeanor to work with difficult clients, • Must be detail-oriented and have the ability to multi-task, • Must be a team player, • Thrives under pressure in an outpatient client environment, • 1 form of picture ID (non-expired), • Unexpired passport: OR, • Driver’s License AND Social Security Card; OR, • State ID Card AND Social Security Card Additional Information • This is a FULLY REMOTE POSITION, • Schedule Options:, • Tues-Sat, • Sun-Thurs, • Must be willing and able to travel to the Bronx clinic for an in-person training period of approximately 45–60 days before transitioning to a fully remote role., • MUST LIVE IN THE TRI-STATE AREA, • The ideal candidate for this position possesses a personal presence characterized by a sense of honesty, integrity, and care with the ability to inspire and motivate others to promote the mission, vision, goals, and values NYPCC, • Has the ability to self-care and cope with mental and emotional stress related to the position, function independently, have flexibility, consistency, and professionalism., • Can develop and sustain safe, positive, and productive work habits and demonstrate compliance with NYPCC policies and procedures., • The ideal candidate for this position possesses a personal presence characterized by a sense of honesty, integrity, and care with the ability to inspire and motivate others to promote the mission, vision, goals, and values NYPCC, • Has the ability to self-care and cope with mental and emotional stress related to the position, function independently, have flexibility, consistency, and professionalism, • Can develop and sustain safe, positive, and productive work habits and demonstrate compliance with NYPCC policies and procedures NYPCC is a fast-paced, energetic, dynamic environment that employs people with a passion for our mission. NYPCC is an Equal Opportunity Employer Salary: $20.00-$21.00 Compensation commensurate with experience and qualifications.

Job Description About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: Answer incoming service calls ensuring first-call resolution; perform member inquiries and transactions while providing the highest quality member experience. Operate within a high volume call environment to perform a basic transactional and/or support duties with a high degree of accuracy and in accordance with MCU policies and procedures. Responsibilities: Specific duties include, but are not limited to, the following: • Ensure excellent member service; every call, every time, • Answer inbound member requests via member call-ins; queue assignment based on knowledge, skills and abilities., • Perform more complex member transactions and inquiries (releasing check holds, debit and credit card inquiries/disputes, address and phone change, answering loan documentation inquiries, account research, payment requests, account resolution inquiries, online banking requests, fee refund requests, etc.), • Perform outbound calls as needed (member call back queue, as requested for follow-up, may follow-up on member referrals, etc.), • Properly log and track all incoming calls and member contact; ensure wrap up codes properly correspond to member requests., • May document more complicated service transactions required by separation of duties to be performed by a partner department (i.e. MAS or ACH processing). Ensure proper documentation and routing of the request., • Meet/exceed set Contact Center metrics and service goals (i.e. call quality, average talk time, hold time, member wait time, productivity requirements, etc.), • Maintain comprehensive knowledge of MCU products and services., • Maintain comprehensive knowledge of credit union policies and procedures as well as applicable rules and regulations and how they apply to MCUs Contact Center environment., • Cross-sell additional products and services to best fit member need(s)., • Cross-train more complex servicing transactions and service such as online banking requests and troubleshooting, member email, existing and pending loan questions, etc., • May train new MSRs for basic transactions and inbound service calls., • Back up other queues as necessary (general queue and queues less complex, when call volume dictates)., • May help answer member emails or chats, as necessary, • Adhere to all regulatory compliance training inclusive of BSA/AML/OFAC and overall BSA/AML/OFAC compliance, • Perform other duties as required Requirements: • 1-2 years’ Call Center experience, • Retail banking experience is a plus, • Availability to work overtime and Saturdays as required, • Ability to work onsite for the first 6 months, then a hybrid model is implemented. Competencies: • Proficiency in Microsoft Office Suite, • Excellent member service skills, • Strong research and problem-solving skills, • Excellent interpersonal, oral and written communication skills, • Ability to multi-task; good time management skills, • Highly ethical Why you’ll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. Why You’ll Love Working Here: The pay range for this position is between $20-38.05/hr. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for an attendance bonus, 401(k) with an 8% employer contribution per pay period, and overtime eligibility. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Job DescriptionWe are looking for a Customer Service Representative to support a mission-driven non-profit organization. This Long-term Contract position is ideal for someone who enjoys helping others, managing high-volume customer interactions, and delivering accurate service in a fast-paced call center setting. The person in this role will handle inbound inquiries, support order processing, and provide clear, attentive communication that reflects the organization’s commitment to service. Responsibilities: • Respond to incoming customer calls with empathy and clear communication., • Assist callers with questions, concerns, and service requests while providing timely and accurate resolutions., • Enter and update order information carefully to ensure complete and correct records., • Manage a consistent volume of inbound and outbound calls to support customer needs and follow-up activities., • Document customer interactions, requests, and outcomes in the appropriate systems., • Escalate complex issues when needed and coordinate with internal teams to support resolution., • Maintain service quality standards by following call handling procedures and customer support guidelines.• Previous experience in a call center or customer service environment., • Ability to handle inbound calls efficiently while maintaining a detail-oriented and courteous approach., • Experience with order entry and accurate data input., • Strong verbal communication and active listening skills., • Comfortable managing both inbound and outbound customer interactions., • Ability to multitask, stay organized, and work effectively in a fast-paced setting., • Commitment to providing dependable customer support with attention to detail.

Job DescriptionDescription: Position Summary The Customer Service Assistant Manager supports the Customer Service Manager in leading a team of 5–7 phone-based Customer Service Representatives. This is a hands-on, working-supervisor role: the Assistant Manager splits time between handling calls and escalations directly and coaching, developing, and supporting the team day to day. This role serves as the primary point of contact for the team in the Manager's absence and helps ensure the department consistently meets service level, quality, and customer satisfaction goals. Key Responsibilities Team Leadership & People Management • Supervise, coach, and motivate a team of 5–7 customer service representatives to meet individual and team performance goals., • Monitor calls and review quality/performance metrics; provide real-time and ongoing feedback., • Assist with onboarding and training of new representatives, including shadowing and ramp-up support., • Help build and manage staff schedules, including breaks, shift coverage, and time-off requests., • Conduct or support one-on-ones, performance check-ins, and informal coaching conversations., • Identify skill or knowledge gaps and coordinate additional training or coaching as needed., • Support the Manager with performance documentation, corrective action, and recognition of top performers., • Help foster a positive, accountable, and customer-focused team culture. Frontline Customer Service & Escalations • Handle inbound/outbound customer calls directly, maintaining the same quality and service standards expected of the team., • Serve as the first point of escalation for difficult or complex calls that representatives are unable to resolve., • Resolve escalated customer complaints with sound judgment, empathy, and a focus on retention and satisfaction., • Approve exceptions (e.g., refunds, credits, adjustments) within defined authority limits., • Step in to help manage call volume during peak periods, staffing shortages, or system issues. Core Competencies • Leadership & Coaching — able to motivate and develop others while leading by example on the phones., • Communication — clear, patient, and professional with both customers and team members., • Problem-Solving & Judgment — makes sound decisions on escalations and exceptions., • Adaptability — comfortable shifting between individual contributor and supervisor tasks throughout the day., • Accountability — holds self and team to service, quality, and attendance standards. Working Conditions • Call center / office environment; extended periods on the phone and at a computer., • Hybrid - New York, Los Angeles or Bay Area, • May require flexibility for peak season, overtime, or schedule changes. Physical Requirements Ability to travel regularly to tasting events. Ability to work in both office and retail environments, stand and walk for extended periods and occasionally lift up to forty pounds. Requirements: Qualifications Required • 2–3 years of customer service experience in a phone-based/call center environment., • Some prior experience in a lead, senior rep, or informal supervisory capacity., • Strong verbal communication skills and a professional, customer-first phone manner., • Demonstrated ability to de-escalate and resolve difficult customer interactions., • Basic proficiency with call center software, CRM systems, and standard office software., • Ability to multitask between handling calls and supporting team members., • Reliable attendance and ability to work required shifts, including [evenings/weekends, if applicable]. Preferred • Prior title of Lead, Senior Representative, or similar., • Experience with workforce management/scheduling tools., • Familiarity with quality monitoring and coaching frameworks., • High school diploma or equivalent required; Associate's or Bachelor's degree a plus.

Job Description Role: CSR 2 – Client Support Role: CSR 2 – Client Support, Bilingual (English/Spanish) Pay: -$18.00/hour – Monolingual -$19.00/hour – Bilingual (English/Spanish) Assignment: Ongoing assignment (TEMP) Location: Remote / Work From Home (Must reside in New Jersey- FOR NEW JERSEY APPLICANT ONLY) Schedule: Training Schedule: -Monday – Friday, 8:00 AM – 4:30 PM Eastern -3-week training period -Candidates must remain on camera throughout training and nesting Hours of Operation: -Monday – Friday, 8:00 AM – 5:00 PM EST Equipment: Bring Your Own Device (BYOD) per specs in attached BYOD Technical Requirements document. In addition, a second monitor is required. -Home Internet: No cellular based Internet Service Providers i.e. (T-Mobile, Verizon Mobile, etc.) Must be a traditional wired from the pole to home Internet Service Provider. -Smartphone: Recommended memory that a Smartphone should have at minimum is 200 MB to download Microsoft Authenticator app. What you'll do: -Answer inbound calls from Marketplace consumers, prospective enrollees, and authorized representatives. -Provide general information regarding health insurance coverage through the Marketplace. -Assist individuals and families with completing health insurance applications. -Build and verify tax households, household income, and eligibility information. -Explain Marketplace eligibility determinations and enrollment options. -Enroll consumers into qualified health plans. -Process demographic updates, life event changes, disenrollment requests, and special enrollment period requests. -Respond to inbound and outbound customer contacts while adhering to company procedures and privacy requirements. -Track and document all customer interactions using applicable systems. -Fulfill requests for materials through mail, email, or electronic download. -Coordinate translation services for non-English-speaking callers as needed. -Escalate complex issues to the appropriate support teams for resolution. -Attend required meetings, trainings, and ongoing educational sessions. -Maintain current knowledge of Marketplace programs, policies, and systems. -Perform additional duties as assigned by management. Requirements: -High School Diploma, GED, or equivalent required. -Associate degree or higher preferred. -Minimum of 6 months of customer service experience. -Strong telephone and data entry skills. -Excellent written and verbal communication skills. -Strong organizational and interpersonal skills. -Ability to work efficiently in a fast-paced environment. -Ability to manage multiple complex tasks simultaneously. -Ability to work independently and as part of a team. -Experience using computers, phone systems, and headsets preferred. -Previous customer service or call center experience preferred. -Bilingual Spanish/English is a plus. -Must be able to maintain full attendance during training and nesting periods. -Must be comfortable being on camera throughout all training sessions. -Must have a reliable home office setup that meets equipment requirements. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-VerifyParticipationPoster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #1148 \nCompany Description This company offers growth and a great group of people to work with. This company offers growth and a great group of people to work with.

Job Description Job Title: Field Support Specialist Reports To: The Field Support Specialist will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. Job Overview: The Field Support Specialist will be assigned to provide backfill coverage within their assigned region, filling in for staff that will be on scheduled and unscheduled time off. This position requires flexibility as there will be multiple locations the FSS could be assigned to. This assignment could also be same day assignments based on unscheduled call outs needing immediate support. This position is recognized as a critical role for customer satisfaction, continuity of business, and meeting our service level agreements. The goal for this role is to ensure customers are supported with continuous coverage in conformance of our service level agreements. The FSS Representative provides exceptional overall office services experience, delivering operational functions in the following service lines: shipping & receiving, print & binding, facilities, hospitality, concierge, reception, data entry, document scanning, inventory/supplies management, and other processes which may be tailored to specific sites within the scope of our core business lines and service level agreements. Training will be facilitated at SPS sites within that region to establish FSS familiarity with the other SPS sites. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. Duties and Responsibilities: Mail Services • Provides exceptional world class service to all clients (in all forms of communication)., • Processes inbound and outbound accountable and flat mail/packages and sorts by recipient/department utilizing manual or electronic chain of custody procedures., • Performs duties associated with the shipping and receiving of materials such as packaging and sealing shipments. Reprographics Services • Assists with copy/print production and/or monitoring the copy/print equipment for satisfactory functionality., • Provide binding services such a GBC, Velo, Coil, and Wire Internal, • Performs daily key operations of convenience multi-function devices (ensuring functionality, replenish toner/paper)., • Performs duties of scanning and imaging documents and light copy/print reproduction services. Office Services • Maintains the Office Services Center area in a neat and orderly fashion., • Service and replenish the pantry, conference, kitchen, or meetings areas., • Provides general and preventative office maintenance & repair duties., • Oversees office equipment maintenance and safety tests., • Breakroom organization, cleaning, and stocking., • Meeting room and conference room set ups., • Monitors level of office supplies on the floors while replenishing., • Inventories office supplies and orders accordingly. Front of House • Provides reception or concierge (front of office) coverage as needed., • Welcome guests receive and catalog guest information, and orient new clients., • Represent SPS Global and our clients positively in all interactions (in person, on the phone, and over email) • Oversee the quality of the lobby concierge experience while demonstrating a spontaneous desire to assist others and provide excellent service, • Exhibit a courteous and gracious personality even in stressful situations and builds professional relationships with customers and other teams., • Receiving guests and contacting associated client host, coordinating with Building Security, and managing access levels for clients., • Answers and properly routes global calls,, • Logs visitors into the registration system., • Provides light administrative support to staff as directed Competencies: • Strong verbal and written communication skills., • Excellent customer service skills., • MS Office Suite experience with intermediate to expert competency., • Ability to handle multiple tasks simultaneously., • Good organizational skills., • Working knowledge of MFD (Multi-Functional Device) equipment., • Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions., • Possesses ability to work independently and capable of completing projects., • Proactively seeks out additional work during downtime., • Builds professional relationships with customers and other teams., • Maintains professionalism and composure when interacting with all employees. Qualifications and Education Requirements: • High School Diploma (or equivalent) required., • 6+ months prior work experience preferred., • Ability to work assigned work hours determined by manager., • Excellent organizational and time management skills., • Analytical abilities and aptitude in problem-solving., • Superb written and verbal communication skills., • Current knowledge or ability to learn computer-based systems required for functions of position., • Required to maintain an overall professional appearance and attitude., • Adhere to all policies and procedures required. Physical Demands: • Approximately 50% of the time this position requires the below physical demands., • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry 25 lbs. individually and 50 lbs. with assistance., • Ability to walk bend, kneel, stand, and/or sit for an extended period of time., • Manual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery., • Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness (MFP color calibration and print requests require this ability). Travel: • Travel is an essential part of the Field Services Specialist role and it is mandatory to have access to a reliable means of transportation., • Assignments can include traveling from one SPS site to another SPS site after your arrival to your "home" location as required by business need., • Travel distance will be predominately within the FSS's assigned region Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy. Pay Range$20—$20 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities., • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do., • We Recognize Talent: We offer a variety of recognition programs for all levels of employees., • Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason., • Bonuses: Are available for employee and client referrals for current employees., • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts., • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job Description Position Title: Bilingual Call Center Representative Status: Temporary through mid-September. Possible Permanent. Location: On-site, Greenpoint, Brooklyn 11222 Hours: Mon – Fri, 10:00 am – 6:30 pm Pay: $22/hr Screening process: Candidates will take assessment tests. Reading Comprehension (ability to follow written procedures and operational guidelines) Grammar & Written Communication (accuracy in logging notes and message documentation) Candidates must pass a background check, a medical clearance, and a drug screening. Training: All selected candidates will spend their first 3 to 4 weeks training together Job Summary: We are seeking a dedicated and enthusiastic Bilingual Call Center Representative to join our customer service team. This role is essential in providing exceptional service to our Spanish-speaking customers. The ideal candidate will possess strong communication skills, a passion for helping others, and the ability to handle customer inquiries effectively. Must have a background in customer service, ideally experienced in managing high-volume phone calls and resolving conflicts efficiently. Candidates should be fully aware that this is a bus transportation company located at an active transit depot. The environment is highly dynamic, busy, and operational. Under the supervision of the Customer Service Manager, the Call Center Representative is primarily responsible for inbound and outbound calls surrounding student transportation operations. Representatives of the Call Center team answer and address incoming calls from community members with a range of questions and concerns. Will provide generalized feedback, provide comprehensive information, check bus locations, take notes, and record discrepancies. Essential functions Responsible for thorough records and rapid response time. Will often troubleshoot issues by providing callers with information from Customer Service. Utilize technology systems via phone and email. Answers incoming phone calls from parents, guardians, school officials and their staff, community members, or others as needed; responds to received inquiries, concerns, or complaints in a timely and appropriate manner. Responsible for email communication in the same fashion as phone services; provides callers or emailed inquiries with a rapid response with detailed information and guidance. Research required information using available resources, including technology capability, Customer Service Representatives, Field Supervisors, Routers, or others as needed. Thoroughly listens to callers' inquiries and provides information in a professional and sincere tone and direction. Enters caller information and call details into the incident management tracking system; may be required to provide call logs as needed; records comments, inquiries, complaints, and actions taken. Identifies escalating priority issues and reports situations to leadership as soon as possible. Re-routes inbound calls to the appropriate resources, as needed; keep an updated organization call list and chain of command. Follows up on complicated customer calls where required. Completes call notes and call reports as necessary; updates as needed. Obtains and evaluates all relevant data to handle complaints and inquiries. Ensures full comprehension of GPS bus tracking software and other available tools in order to provide accurate and up-to-date information to callers. Manage the administration of the first step by getting information to whom it needs to go; communicates and coordinates within internal functions, including routing and financial departments. Responsible for completing all necessary training, including de-escalation and customer service techniques. Perform other duties as assigned and directed. Required Qualifications 1 year of experience as a Call Center Representative for a large organization and/or 1 year of demonstrated experience in a general customer service role may suffice for the right candidate. Hold a High School Diploma or equivalent. Established experience in complaint resolution and incident management. Proven ability to improve procedures and operations. Experience with data collection and sorting. Experience with customer outreach methods. Strong written and verbal communication skills, including bilingual fluency and multilingual speaking and writing, are seen as a plus. Demonstrate ability to work a flexible schedule. Multilingual speaking and writing skills are a plus. Bilingual fluency, computer literacy, and the ability to multitask (typing and navigating systems while speaking with callers). Benefits: We offer eligible employees competitive pay and access to a range of benefits and support programs based on assignment type, schedule, length of employment, and eligibility requirements, including medical, dental, vision, prescription coverage, short-term disability, 401(k), employee assistance, childcare assistance, discounts, paid holidays, and longevity bonuses. Depending on the benefit, cost may be paid by the Company, the employee, or shared between both. EOE: We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.

Job Description About SmartAsset: SmartAsset is an online destination for consumer-focused financial information, educational content, personalized calculators, and tools. Our mission is to help people make smart financial decisions, reaching an estimated 23 million people each month through our educational content, publishing partners, calculators, and tools.* To extend that mission, we also operate the SmartAsset Advisor Marketing Platform (AMP), which helps connect consumers with participating fiduciary financial advisors. SmartAsset has been recognized as a 2025 ThinkAdvisor Luminaries winner in the Firm Award – Product or Service Innovation category and was ranked #2574 on the Inc. 5000 list in 2023. SmartAsset has also been featured on Y Combinator's list of Top Companies, a curated compilation rather than a numerical ranking. In 2021, SmartAsset completed a $110 million Series D funding round that valued the company at over $1 billion. *Based on average monthly reach data for 2025 across SmartAsset-owned properties and publishing partners. **Other than application, licensing, or similar administrative fees, SmartAsset did not provide compensation in connection with the referenced awards or recognitions. About the Job: We are seeking energetic sales professionals who are passionate about developing relationships and creating positive user experiences. As a Client Experience Specialist, you will join the fastest growing part of our business, helping thousands of Americans find and speak with financial advisors throughout the country. Client Experience Specialists are the frontline voice for the company and play an integral part of our success as we facilitate communication and schedule meetings between investors and financial advisors. You will play a substantial role in driving that success. This is a remote position with a fixed schedule of Monday through Friday from 9am to 6pm EDT. Responsibilities: • Engage directly with consumers by performing a high volume of outbound phone calls (200+ calls/day expected)., • Consistently meet or exceed individual and team performance metrics, including both qualitative and quantitative goals., • Serve as a trusted guide for users navigating the process of connecting with vetted financial advisors., • Proactively contact users who have expressed interest and schedule advisor consultations, ensuring a seamless experience., • Utilize a combination of customer service best practices and scripted messaging to deliver a tailored, high-quality experience., • Accurately log all user interactions, challenges, and outcomes in our internal CRM system., • Identify and escalate recurring user pain points to improve the overall experience., • Contribute to ongoing improvements by sharing insights and suggestions with team leads and cross-functional partners., • Support additional projects or initiatives as needed in a fast-paced, collaborative environment. Skills/Experience you have: • 1+ years of high-volume call center experience required, • Comfortable in an environment where quota attainment and conversion metrics are heavily emphasized, • Ability to learn and quickly adapt based on user and business needs, • Organized, detail-oriented, and excellent time-management skills, • Must be available to work some holidays or weekends during peak seasons Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer, • Must be able to communicate via phone calls and/or video conferences (mainly for concierge and sales roles) Available Benefits and Perks:, • Fully Remote Work: All roles are fully remote within the contiguous U.S., giving you flexibility to do your best work from where you thrive., • Comprehensive Health Coverage: Multiple Medical, Dental, and Vision plan options through trusted national carriers—so you can choose what fits your needs., • Life & Disability Protection: Company-paid Life/AD&D coverage, with options to add supplemental life and disability plans for extra peace of mind., • Financial Wellness: 401(k) with employer match, pre-tax savings through FSA and HSA options, and equity packages offered for every role., • Time Off That Works: Generous vacation, sick, and parental leave policies—because balance matters., • Additional Perks: Pet insurance, home office stipend, and Employee Assistance Program (EAP) SmartAsset is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at Recruiting@smartasset.com. California, Colorado, Connecticut, Maryland, Nevada, Rhode Island, Washington, and New York City residents* $45,000 base salary and up to $60,000 OTE + RSUs + benefits. Salary at SmartAsset is determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the contiguous United States.

Job DescriptionPosition Summary At MedReview, our mission is to bring accuracy, accountability, and clinical excellence to healthcare. As a leader in payment integrity solutions, we provide DRG Validation, Cost Outlier, and Readmission Review services to healthcare clients nationwide. Under the direction of Customer Service leadership, the Customer Service Representative is responsible for responding to customer inquiries, researching and resolving issues, supporting medical record retrieval activities, and ensuring a high level of service to clients, providers, and members. This position requires strong communication skills, attention to detail, and the ability to effectively manage multiple priorities while maintaining HIPAA compliance. Location: One Seaport Plaza, 199 Water Street, 27th Floor, New York, NY 10038 Schedule: Monday – Friday, 9:00 AM – 5:00 PM Primary Responsibilities • Answer incoming customer calls and respond to email inquiries in a professional, accurate, and timely manner., • Research customer concerns and provide appropriate information and resolution., • De-escalate customer issues and coordinate with internal departments as needed., • Review customer and client accounts and provide updates regarding claim audits, review statuses, and related inquiries., • Conduct outbound calls to providers to request medical records and supporting documentation required for review., • Verify provider contact information and ensure proper handling of confidential and protected information., • Assist users with navigating company websites, portals, and communication platforms., • Document customer interactions and maintain accurate records within company systems., • Transcribe and enter call-related information as required., • Collaborate with internal teams to improve customer service and operational efficiency., • Maintain compliance with HIPAA and all company privacy and security requirements., • Perform additional projects and duties as assigned. Qualifications • High school diploma or equivalent required., • Customer service, call center, healthcare administration, or related experience preferred., • Previous experience handling medical records required., • Knowledge of HIPAA privacy and security requirements., • Familiarity with healthcare claims processing, claim auditing, DRG Validation, Cost Outlier Reviews, and Readmission Reviews preferred., • Proficiency with Microsoft Office applications, including Outlook, Word, and Excel., • Strong verbal, written, interpersonal, and customer service skills., • Excellent problem-solving, organizational, and time management abilities with the ability to manage multiple priorities independently., • Ability to maintain professionalism, confidentiality, and attention to detail in a fast-paced environment., • Ability to remain seated for extended periods and perform frequent computer, telephone, and data-entry tasks in an office environment. Why Work at MedReview At MedReview, you'll be part of a team dedicated to improving healthcare through accuracy, accountability, and clinical excellence. Our employees make a meaningful impact by helping healthcare organizations improve payment integrity and drive better outcomes, while working in a collaborative environment that supports professional growth, innovation, and continuous improvement. We offer competitive compensation, comprehensive benefits, and the opportunity to build a rewarding career with an industry leader. Compensation & Benefits Hourly Rate: $24.10 per hour Actual compensation will be based on qualifications, experience, skills, and business needs. Eligible employees may participate in MedReview's benefit programs, including: • Medical, Dental, and Vision Insurance, • 401(k) Retirement Plan, • Life and Disability Insurance, • Paid Time Off and Company Holidays, • Flexible Spending Accounts (FSA), • Employee Assistance Program (EAP) MedReview is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and making employment decisions without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, military or veteran status, citizenship status, or any other characteristic protected by applicable federal, state, or local law. Powered by JazzHR tXr6Nkp7yp

We are seeking a customer-focused Call Center Representative to provide exceptional service and support to our shareholders.This role involves managing inbound and outbound calls, addressing inquiries, and ensuring each customer interaction is handled with professionalism and care.Handle inbound cal

Auction Call Center Representative.Confident on the phone and cool under pressure? This part-time role puts you at the center of fast-paced auction activitymaking critical outbound calls, delivering clear info, and keeping everything on track.About the Company: This is a full time role with a partne

Rilla's the leading virtual ridealong software for outside sales. Think home improvement, home builders, property managers, and other sales people who talk to customers face to face. Sales reps talk, our mobile app records their conversations, and our AI automatically transcribes and analyzes their conversations to help them improve their sales. Our vision is to bring the power of conversation intelligence from the Zoom meeting and the call center to the more than 10M sales people who work offline. We are one of the fastest growing startups in the world right now and in history. Now we're building our Founding Enterprise Sales Team — the AEs who will define how Rilla enters new markets, closes our largest customers, and shapes the playbook for our next stage. • Run the full Enterprise cycle: outbound prospecting, multi-stakeholder discovery, tailored demos, ROI modeling, negotiations, and closing, • Sell directly to C-Suite, VPs, Directors, and operational leaders across field-heavy enterprises, • Lead multi-threaded, complex sales cycles with cross-functional support (Solutions, Product, SEs, CSMs), • Develop deep expertise in multiple verticals and bring market intelligence back to the org, • Build playbooks and repeatable processes as one of the first Enterprise AEs on the team, • Forecast with precision while managing 10-15 active opportunities, • Establish Rilla as the category leader in every new vertical we open, • 3-4+ years of Enterprise SaaS sales, consistently closing 7-8 figure ACVs, • Proven success selling into large, Fortune 1000 companies, • Strong technical fluency — comfortable demoing, discussing integrations, API/ workflow mapping, and partnering with technical stakeholders, • A true hunter mentality: evidence of consistent self-sourced pipeline generation and strong outbound muscle, • Operates with grit, speed, and obsession — thrives in high-growth, high-intensity environments, • Highly coachable, curious, and competitive, • Exceptional written and verbal communication skills — able to lead rooms of senior executives and command attention Please don't join if you're not excited about: • Working ~70 hrs/week in person with some of the most ambitious people in NYC, • Attempting to build a generational company, and the intensity required to do so, • Medical, dental, and vision insurance, • Breakfast, lunch, dinner, and snacks provided 6 days/week, • Gym membership, • Commuter benefits, • Relocation assistance, • Take-what-you-need PTO, • $1,000 annual learning & development stipend, • All necessary tech equipment, • Rent stipend for qualifying employees relocating to NYC

Full time and Part time positions avaiable as a Call Center Representive or Telemarketer Performance Based: Make from $11.00 per hour to $20.00 per hour with weekly and monthly bonuses and commissions. REQUIREMENTS: Passion to provide phenomenal service to all potential customers via outbound calling Ability to set appointments with thorough explanation of a product MUST BE OKAY WITH HEAVY PHONE WORK MUST MAKE 200+ CALLS DAILY Ability to gain instant rapport with people over the phones Job Types: Part-time, Commission Experience: Telemarketing: 1 year Appointment Setting: 1 year Sales: 1 year Customer Service: 1 year

Our team's mission is to deploy AI agents to transform how patients and doctors connect. We believe healthcare shouldn't be defined by missed calls, endless waiting lines, and overwhelmed staff. Patients and professionals deserve better. Vocca builds AI voice agents that answer every call instantly, schedule and reschedule appointments, and free up staff to focus on what matters most: care. Already trusted by 3500+ providers, we're transforming the patientprovider relationship, one call at a time. Want to shape the future of healthcare? Join us! Discover our company culture and values Here is a product demo Meet the team Article on our seed round of 5,5M$ Join Vocca as our Founding Account Executive to launch and scale our US revenue engine. You will own the full sales cycle end-to-end, with a clear focus on healthcare groups and multi-site provider organizations. An AI voice agent that answers every patient call instantly, schedules and reschedules appointments, triages urgency, and reduces missed calls. A production-ready product already used daily by thousands of providers. A solution that delivers clear outcomes for healthcare operators: higher appointment capture, lower call abandonment, less front-desk overload, and a better patient experience. First 30 days Become fluent in our product, ICP, positioning, and the US buying process for groups (operations, clinical leadership, IT, finance). Run your first outbound sequences, discovery calls, and demos. Coordinate with Ops to start onboarding the first US customers from day one: kickoff, setup, training, and go-live. Close your first simple wins and document learnings. By 90 days Build a consistent pipeline with 30+ active opportunities across stages. Create and iterate US-ready messaging, call scripts, and email/LinkedIn sequences. Coordinate closely with our Ops and Product teams to ensure smooth deployments and strong early outcomes. Bring back field insights to shape product and roadmap (objections, workflows, integration needs). By 612 months Lead complex, multi-stakeholder deals for healthcare groups (multi-site, multi-specialty, security and integration reviews). Help define our US sales playbook (ICP, MEDDICC-style process, pricing/packaging, ROI story, procurement). Own strategic accounts end-to-end, including expansion and renewals. Contribute to scaling the team (interviewing, onboarding, coaching). You are a great fit if you: Have 3+ years of B2B SaaS sales experience (SDR, AE, BizDev), ideally with full-cycle closing. Can run discovery, demos, and negotiation with rigor, and close mid-market to enterprise deals. Are comfortable with outbound (calls, email, LinkedIn) and can create pipeline from scratch. Thrive in a startup environment: fast, demanding, iterative, high ownership. Love being close to customers and turning feedback into execution. It is a strong plus if you: Have sold into healthcare provider organizations (multi-site groups, MSOs, DSOs, health systems) or adjacent health tech. Have experience navigating security/compliance and integration stakeholders. Have used tools like Attio, Notion, Slack, Apollo (or equivalent). Have an existing network in US healthcare operations. A product already in production with strong customer love in a fast-growing market (healthcare automation + voice AI). A true 0?1 US GTM role with high ownership and impact. Direct exposure to founders and leadership, with fast iteration loops. Competitive compensation with meaningful upside (equity). Compensation: We offer a competitive package commensurate with experience typically $180,000$240,000 OTE. For an exceptional profile, we have flexibility. We're transparent about comp early in the process just ask. Founding team equity Comprehensive health coverage: medical, dental, and vision insurance. Employer-sponsored plans: Vocca contributes to the base plan, with partial support for dependents. Retirement savings: access to a 401(k) plan. Flexible time off: unlimited PTO, including vacation, holidays, and sick days. Professional expenses: work-related expenses reimbursed in line with Vocca's company policy. Location: New York office, city center Initial screen (30 min) recruiter call to assess background, motivation, and fit CEO interview (45 min) strategic conversation with Eliott (CEO & Co-founder) on past experience, founder mentality, ICP thinking, and commercial instincts Business case debrief + role play (60 min) present your case, then run a live cold call or demo simulation Meet the team Reference checks two professional references focused on autonomy, execution, and impact Offer We aim to keep the process within 30 days. You'll receive continuous feedback throughout. An entrepreneurial adventure, with a supportive, high-energy, execution-focused team A product already live, with delighted customers in a fast-growing market (healthcare automation, voice AI) A scaling phase, with everything still to build Real responsibilities from day one If you're excited about our opportunities but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? We'll be thrilled to receive your application!

The Customer Care Coordinator provides outreach and support to ensure all our client's Medicare members have access to the care they deserve. You will navigate their members through their health care and benefits, and connect the dots between their provider network, health plan operations, and supplemental vendors. You will be alongside our members every step of the way to ensure they are never alone in their healthcare journey. This is a role for a passionate and experienced customer service representative who understands the meaningful contribution they make to our members' healthcare outcomes. We are looking for Bilingual Speaking Customer Care Coordinators that are proficient in Korean, Cantonese or Mandarin. Essential Duties and Responsibilities: • Understand procedures, protocols, benefits, services, and any other necessary information to resolve member issues and inquiries; serve as a "subject matter expert" in the healthcare experience that our members navigate daily, • Be a representative that provides outbound and inbound support via the phone at a fast pace., • Maintain case ownership of Tier 1, Tier 2, and Tier 3 matters that you will need to support to resolution. You understand that every customer is different and can move swiftly towards a resolution., • Manage to the member's communication preferences as possible, which may include time of day, channel, and language; utilize interpreter service as needed, • Collaborate with our partners including but not limited to other departments, supplemental benefit vendors, and provider network to facilitate the member experience., • Excel in customer service and contribute to a culture of going "above and beyond" to ensure the highest level of member satisfaction. Minimum Requirements for the position: • Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization., • Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance., • Reasoning Skills: Ability to apply common sense understanding to carry out detailed, but un-involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations., • Basic understanding of Microsoft Office Products; Word, Powerpoint, Excel, etc., • Computer literate, typing 40+ words per minute. What will earn you brownie points? • Experience helping members navigate access to care through Medicare Advantage or HMO, including referrals and authorizations, • Experience helping members navigate their Medicare Advantage benefits including medical, prescription drug, and supplemental benefits, • Outbound call center experience which may include welcome/onboarding, appointment scheduling, retention, sales, or other health care/health plan related programs; and/or inbound call center experience that indicates a higher level of problem-solving such as escalation or resolution, • Must be available to work full-time and over-time through the Annual Enrollment Period (Oct-Dec) and Open Enrollment Period (Jan-Mar) This position will pay $18 - $23 an hour depending on experience. The role is eligible for overtime.

Over the last 20 years, Ares' success has been driven by our people and our culture. Today, our team is guided by our core values Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry. Ares Management Corporation (NYSE: ARES) is a leading global alternative investment manager offering clients complementary primary and secondary investment solutions across the credit, real estate, private equity and infrastructure asset classes. We seek to provide flexible capital to support businesses and create value for our stakeholders and within our communities. As of March 31, 2026, Ares Management's global platform had approximately $644 billion of assets under management with more than 4,400 employees operating across North America, South America, Europe, Asia Pacific and the Middle East. For more information, please visit www.aresmgmt.com. Ares Wealth Management Solutions (AWMS) oversees the product development, distribution, marketing and client management activities of investment offerings for the global wealth management channel. With a team of more than 150 professionals and backed by the power and scale of the Ares platform, AWMS represents one of the most resourced wealth distribution and client service teams in the alternatives industry. AWMS' mission is to provide advisors and their clients access to innovative, solutions-oriented investment opportunities, across the Ares platform of industry leading credit, private equity, real estate, infrastructure and secondaries strategies. Through our range of institutional and retail structures, coupled with excellent client service and educational resources, we help investors diversify their portfolios with private market solutions that can deliver consistent, long-term growth. This position is responsible for assisting with client servicing and transfer agency operations within the AWMS client services department, which encompasses four key areas: Investor/Advisor Services, Transfer Agency Oversight, Onboarding, and Controls and Enablement. Support specialized institutional, offshore, tender, and complex transfer agency workflows, including responsibilities currently handled by senior Client Services team members across operational exception management, partner coordination, and process documentation. • Contribute to the design and execution of key processing workflows to ensure high-quality shareholder servicing for investors and advisors. Assist in overseeing client service teams handling inbound phone and written inquiries, researching and resolving shareholder-related matters, and making outbound calls as needed., • Support third-party transfer agent functions by helping monitor service levels, assisting in workflow coordination between broker-dealer partners, and participating in technical, design, and operational reviews of distributions, redemptions, and purchases., • Acts as a leader through expertise, collaboration, and a team-first mindset. Serves as a resource to peers, actively supports team development, and approaches all responsibilities with a willingness to contribute wherever needed. Communicates effectively across virtual and in-person settings to foster strong partnerships and seamless collaboration within a geographically distributed team, • Collaborate with Ares Wealth Management Solutions and the introducing broker-dealer's management team to enhance wholesaler operational education, improve processes, and contribute to optimizing the advisor and home office operational experience., • Support the development and implementation of training and onboarding initiatives to ensure a seamless integration of new team members and enhance operational efficiency., • Support complex transfer agency exception resolution, including pending purchases, trade cancellations, re-registrations, intermediary set ups, check stop-and-reissue requests, manual wires, foreign wire instructions, CIP review items, and open problem-item follow-up with the transfer agent., • Coordinate with key distribution partners, custodians, and platforms, to validate trade files, dealer mappings, distribution files, subscription submissions, and platform-specific operating requirements., • Assist in tender offer and periodic liquidity workflows, including playbook preparation, pre-event readiness, tender file reconciliation, DRP versus cash election review, full redeemer validation, missed or late tender escalation, test proration review, live processing support, and post-event issue tracking., • Maintain and update operational trackers and SharePoint logs for corrections, open items, escalations, and transfer agency service issues; help prepare status updates, root-cause summaries, and follow-up items for internal stakeholders and vendor meetings., • Help document repeatable procedures and training materials for new hires and cross-functional partners, including call center guidance, transfer agency workflows, offshore/institutional processes, exception handling, and lessons learned from recurring operational issues., • 7+ years of investor servicing in Alternative Investments either with financial intermediaries, transfer agents, or product sponsors, • Proven ability and strong desire to work in a fast-paced, entrepreneurial environment required., • Ability to learn and utilize service provider technology systems required., • Effective communication skills required, including ability to interact with external financial advisor clients and investors., • Highly organized, with a conscientious approach to work and dependability required., • Proficient in Microsoft programs., • FINRA license is not required but welcome Vice President, US Client Services, Wealth Management Solutions The anticipated base salary range for this position is listed below. Total compensation may also include a discretionary performance-based bonus. Note, the range takes into account a broad spectrum of qualifications, including, but not limited to, years of relevant work experience, education, and other relevant qualifications specific to the role. $100,000 - $130,000 The firm also offers robust Benefits offerings. Ares U.S. Core Benefits include Comprehensive Medical/Rx, Dental and Vision plans; 401(k) program with company match; Flexible Savings Accounts (FSA); Healthcare Savings Accounts (HSA) with company contribution; Basic and Voluntary Life Insurance; Long-Term Disability (LTD) and Short-Term Disability (STD) insurance; Employee Assistance Program (EAP), and Commuter Benefits plan for parking and transit. Ares offers a number of additional benefits including access to a world-class medical advisory team, a mental health app that includes coaching, therapy and psychiatry, a mindfulness and wellbeing app, financial wellness benefit that includes access to a financial advisor, new parent leave, reproductive and adoption assistance, emergency backup care, matching gift program, education sponsorship program, and much more. There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.

Competitive Hourly Pay / Medical-Dental-Vision / 401(k) with match / PTO / Continuing education allowances - As a Service Call Center Liaison at Ethos Veterinary Health, you will: Manage inbound and outbound calls from pet owners and referring veterinarians, providing excellent customer service and

We're building AI employees. Not chatbots. Not copilots. Autonomous digital workers that do real jobs. Our first, Ava, is an AI BDR used by hundreds of companies. She researches leads, writes and sends emails in a customer's voice, runs multi-step outbound sequences, self-optimizes over time, and handles objections and meeting booking. She's not a tool someone uses. She's a teammate. You'll be the first Business Development Representative on the Artisan team! This is a foundational GTM hire. You'll own outbound pipeline generation, working alongside Ava, our AI BDR. She handles the lists, the outreach, the records, and the scheduling. You handle everything she can't. • Cold call prospects and engage target accounts to generate qualified pipeline, • Call every inbound lead within minutes of them raising their hand, • Turn your conversations into booked meetings for our AE team, • Carry a quota of meetings held, not activity metrics, • Work with our product team to make Ava better Location: Remote (US or UK, US business hours) Team: GTM Reports to: Walker, our Head of Sales Compensation: $60,000-$80,000 on-target earnings (base + commission) for US-based candidates. UK compensation localized. Who you are • 1+ years as an SDR/BDR, or exceptional evidence you belong in sales, • Excellent communicator, quick on your feet, great at building rapport, • Confident on the phone, • Resilient. Rejection doesn't rattle you, • Comfortable being the only human on the team, • Excited to work at the frontier of AI and sales Interview process • Introductory chat with Alejandra, our recruiter, • 30-minute interview with Walker, our Head of Sales, • Mock cold call session, • 30-minute culture and values interview with Jaspar, our CEO Our culture and values • Founder mindset. Everyone acts like an owner: take initiative, think big, challenge ideas, and push for 10 outcomes, • Obsessed with impact. We apply the 80/20 rule, kill sunk costs quickly, and focus on what actually moves the needle, • Customer-first, always. Every decision is made with the customer experience at the center, • High standards, every detail. Quality matters in everything we ship, from product and code to copy and design, • Clear, direct communication. We value candor, fast responses, and feedback, • Winning team energy. We bring positive vibes, low ego, zero drama, and genuinely enjoy building together

Position Summary Amazon Connect Senior Consultant, Technical TransformationOur Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforceRecruiting for this role ends on December 31, 2026.Work you'll doAs an Amazon Connect technical Senior Consultant, you’ll be a hands-on contributor and workstream lead for designing, configuring, and building Amazon Connect contact center capabilities. You’ll translate requirements into contact flows and integrations, partner closely with client stakeholders and project leadership, and help coordinate day-to-day delivery with onshore/offshore developers. You’ll apply AWS best practices to produce secure, reliable solutions and support testing, releases, and early-life stabilization. Key responsibilities include:Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic)Develop integrations using AWS services (e.g., Lambda, API Gateway, DynamoDB/S3, Lex) and enterprise systems (CRM/ITSM)Own technical tasks from design through deployment (estimates, stories, documentation, unit testing)Support sprint execution by managing dependencies and unblocking development across teamsContribute to quality via code reviews, standards, monitoring/logging, and defect triageTroubleshoot production issues and support release cutovers and post-go-live stabilizationProvide day-to-day client-facing technical guidance; contribute to proposals/solutioning as neededA successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationship Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to provide clear guidance to othersThe teamOur Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.QualificationsRequired Minimum 6+ years of overall experience in IT/software delivery, including 3+ years delivering enterprise contact center or cloud solutions end-to-end3+ years of hands-on Amazon Connect implementation experience (contact flows, routing/queues, IVR, integrations, testing and cutover)2+ years leading a technical workstream or small delivery team (onshore/offshore) with accountability for scope, quality, and timelinesBachelor’s degree in Computer Science, Engineering, or equivalent work experienceAbility to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serveLimited immigration sponsorship may be availablePreferredExperience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP.Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer serviceAmazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platformsExperience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR analysis, real-time/historical metrics)Telephony/SIP and contact center migration experienceAWS certifications (e.g., AWS Certified Developer/Architect) or Amazon Connect–specific trainingStrong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700 to $218,300.You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.#CustomerUS#SSUS Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles’s Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers Requisition code: 352905 Job ID 352905 Package and Technology Enablement | Package Integration and DevelopmentSame job available in 45 locations

As the Divisional Sales Manager (Intermediary) Wealth Client Group (WCG), you will lead all aspects of the Senior Market Leaders (SMLs) within your division of the Intermediary sales effort including, but not limited to: supervision, recruitment, and training in an effort to drive net organic revenue growth in the Intermediary channel. You will oversee, supervise, manage and develop regional sales team. You will partner with the WCG Leadership group to support the firm's sales and service initiatives, ensuring the regional sales team has the appropriate levels of knowledge, service, professionalism and activity. You will supervise and conduct performance reviews, manage career development processes, and disciplinary actions to ensure the division meets and exceeds their sales goals. Primary duties include: • Supervise members of the sales team assuring appropriate levels of knowledge, service and activity., • Set expectations, implement activity standards and monitor call activity, including inbound, outbound and campaign-focused calls., • Partner with National Sales Manager and WCG Leadership to design and implement distribution strategy., • Spearhead training effort to develop selling skills, professionalism and effectiveness., • Partner effectively to deploy business intelligence, sales analytics, and new technologies (including AI capabilities, CRM system, telephone system, etc.) to continuously improve and evolve., • Ensure external wholesaling team (SMLs) partner effectively within WCG, and especially with their respective internal wholesalers (Market Associates), to achieve our collective goals., • Organize all aspects of recruiting for your division (SMLs), partnering with National Sales Manager and NTAM's internal Recruiting team., • Attend industry conferences/events to directly engage with our clients and prospects, as well as, observe and evaluate your direct reports., • Identify implementation opportunities and marketing/collateral needs, that will help drive adoption and usage of NTAM's capabilities., • Report weekly activities, accomplishments, and opportunities through the Salesforce.com CRM, as well as, interact on a consistent bases with WCG leadership., • Be a contributing member of a team that thrives on partnership, innovation, and execution., • Manage division's T&E budgets, • Travel to observe and coach your SMLs at least twice a year with a goal of four times a year Required experience/knowledge includes: • BA/BS degree required, • NASD Series 7, 24, 63 and 65 required, • MBA, CIMA, CFP and/or CFA certification preferred, • 10+ years of intermediary experience with an established ETF, mutual fund, SMA, etc. distributor, • 3+ years of management experience, preferably with an established ETF, mutual fund, SMA, etc. distributor, • Proven understanding and implementation of competitive analytics and analysis and a high adoption rate to new technologies., • Exceptional verbal, written and sales presentation skills, • High energy, motivated individual, commitment to excellence, • Ability to work in a team environment is critical, • Be present in Chicago HQ office on at least a quarterly basis (week at a time), • Clean U-4 Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component. Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa). As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust's history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities. Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.

As a CoVentures Deal Associate, you work in close partnership with a Deal Lead to drive their book of CoVentures opportunities forward. Deal Associates typically support each Deal Lead and act as the analytical and execution engine that lets the Deal Lead operate in market. Work you'll do You own the analytical, operational, and execution work that moves deals from sourcing through diligence and into structuring including market research, financial modeling, target company analysis, materials development, and coordination across enabling functions. You are a heavy user of the team's agentic operating system, and you act as product manager for an agentic workflow domain assigned by your Deal Lead, evolving how that domain operates as connectors and infrastructure come online. This is a high-leverage role for a deal associate practitioner with strong strategic and quantitative chops who wants to learn deal-making by doing running diligence, building business cases, sitting in pitches, and watching deal structures get architected in real time. Sourcing and qualification of potential deals Deal execution and diligence Materials and pitch development Pipeline ownership and sourcing support The successful candidate would possess these skills: Ability to own pitch narrative from concept through executive-ready artifact, spanning verbal story arc and interactive visual deliverables; iterate with the Deal Lead balancing accuracy, brand standards, and audience calibration Translate complex business model trade-offs (GTM vs. product/BPaaS framing, licensing vs. exclusivity, equity vs. revenue share) into clear decision-ready options for senior leadership Surface inbound opportunities and source outbound targets from market intelligence, alliance intel, and VC portfolio scanning; build target lists for Deal Lead review Demonstrated ability to operate under ambiguity and tight time constraints Comfort coordinating across enabling functions and senior stakeholders without direct authority Initiative and curiosity willingness to take initiative on diligence, sourcing, and analysis without being directed at every step Active user of Claude and agentic tooling; readiness to act as PM for an agentic workflow domain Hands-on experience with financial modeling for complex deal structures Familiarity with emerging technologies (AI/GenAI/Agents, data platforms, SaaS products) and how they shape business cases Qualifications Required: 2+ years of constructing financial models, market sizing models, and structured analyses with limited oversight 4+ years producing executive-ready materials in slide and document format 5+ years of relevant professional experience in strategy, innovation, corporate development, M&A, venture investing, or related analytical-and-execution roles Ability to travel 10-20%, on average, based on the work you do and the clients and industries/sectors you serve. Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Preferred: MBA or other advanced degrees in business, finance, innovation, or technology 4+ years prior experience in strategy consulting, investment banking, corporate development, venture investing, or a similar analytical-and-execution role Background working with or within startups, new ventures, or innovation labs International experience and/or ability to operate effectively in cross-cultural contexts The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $134,500-$265,100. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.

New York Office Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We've built a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you'll join a company in motion. We're ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How We Work At Aircall : We're customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you'll feel at home here. Aircall's Forward Deployed Engineering team connects our innovative AI Agents technology to real-world SMB workflows. We turn possibility into production delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role at the intersection of technical consulting , project leadership , and AI adoption strategy . You don't need to be a full-time software engineer, but you should be fluent in APIs, very confident managing technical projects, and eager to continuously learn, build, and scale new models that empower both customers and teammates. As a Forward-Deployed Engineer, you'll own the end-to-end delivery of technically sound, low-code AI solutions for Aircall customers. You'll design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools. You'll also play a key role in driving team upskilling , building reusable frameworks , and leading cross-functional initiatives that improve how Aircall deploys AI at scale. This is a hands-on role where you'll translate customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall's platform and accelerate adoption. Please note, this is not a software engineering role. This is a hybrid, revenue driving role across Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product Ownership • Lead customer discovery and design sessions to map business processes, identify automation opportunities, and define solution architecture., • Design, build, and deploy integrations using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors., • Collaborate with Engineering to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements., • Configure and optimize the AI Agent defining intents, prompts, actions, guardrails, and performance metrics., • Manage complex, cross-functional deployments defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope., • Create scalable models and reusable frameworks (templates, playbooks, reference architectures) that make future projects faster and more consistent., • Champion continuous learning and enablement train peers, run internal workshops, and document best practices to raise the technical bar across the team., • Run global, targeted outbound campaigns within the existing customer base to generate pipeline and accelerate adoption, working closely with the customer marketing team., • Collaborate with GTM leadership to embed routines and cadences that drive accountability for new product pipeline, forecast accuracy, and performance tracking., • Own regional top-line targets for assigned products (e.g., AI Voice Agent MRR generated per area) by collaborating with AEs and AMs who hold add-on quotas., • Act as an internal product owner within the GTM functiondefining product-specific MRR strategies, coordinating cross-functional support, and ensuring Aircall delivers the leading AI-enabled communication platform., • Collaborate with Product and PMM to shape the AI Voice Agent roadmap based on customer needs, integration insights, and field learnings., • Drive internal and external product education, including enablement for System Integrators (SIs) and channel partners., • Maintain deep awareness of AI and CX industry trends, ensuring Aircall's positioning remains competitive and insights continuously feed back into product and GTM strategies., • 28 or more years in technical consulting, solutions engineering, or integration-focused project management., • Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL) able to design and troubleshoot integrations confidently. Even better if you have experience with MCP Servers., • Hands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato) and CRM automation (HubSpot, Salesforce)., • Practical understanding of AI workflow configuration, including prompt engineering, evaluation, and monitoring., • Proven ability to lead cross-functional projects, working with Engineering, Product, and Customer Success to deliver scalable outcomes., • Excellent communication and stakeholder management skills, translating between technical and business audiences., • A growth mindset constantly learning new tools, frameworks, and ways to improve the customer experience and team capability., • Nice-to-haves:, • Experience in telephony, voice, or contact center systems (SIP/WebRTC, call routing, containment, AHT)., • Familiarity with BI and analytics tools (Looker, BigQuery, Snowflake)., • Exposure to scripting (JavaScript/Python) for light customization and debugging., • Consistent delivery of high-quality, scalable AI Agent deployments with clear business outcomes., • Shortened time-to-first-value and increased automation adoption across SMB customers., • Reusable frameworks, models, and templates actively used by peers and partners., • Strong collaboration with Engineering and Product to enhance platform capabilities., • Demonstrated leadership in team enablement and upskilling, with measurable impact on technical excellence., • Sustained improvements in customer metrics (containment, AHT, CSAT) and revenue impact (ARR, NRR) driven by your solutions $90,000 - $136,000 a year This base range is not including a quarterly bonus (20 percent) and other benefits. The maximum OTE for this role is 170K, including a 34K bonus. The actual salary offered will carefully consider a wide range of factors, including your skills, location, qualifications, and experience. Why This Role Is Unique This is a role for builders, connectors, and enablers. You'll be at the intersection of AI innovation, customer experience

Success Academy is seeking a highly motivated and experienced leader to serve as the executive owner of our offshore vendor-run contact center, spanning both inbound service and outbound sales/retention functions. This is a strategic leadership role: the Director sets the multi-year vision and operating strategy for the program, owns the P&L, and represents Family Care performance to senior/executive leadership while also driving the same hands-on accountability for workforce planning, budget management, training and knowledge management, quality assurance, and reporting/analytics to ensure we're providing excellent service to our families. The ideal candidate operates comfortably at both altitudes: shaping enterprise-level strategy and stakeholder relationships, and staying close enough to the operational detail to hold a vendor accountable day-to-day. They are equally fluent in service excellence and sales methodology, skilled at managing through a vendor as well as managing direct local staff, and able to translate data into forecasts, budgets, and long-range strategic decisions. You are comfortable navigating ambiguity, building systems from scratch, and moving complex work forward quickly across functions without waiting for perfect conditions. This individual will play a critical role in shaping and delivering exceptional experiences for our families at a rapidly growing organization already operating at substantial scale. • Own the multi-year strategic roadmap for the Family Care contact center program channel strategy, capacity planning, technology investment, and vendor strategy and secure executive leadership buy-in and investment., • Serve as the executive-level voice of Family Care operations in cross-functional forums, aligning the program with company-wide goals for growth, retention, and customer experience., • Own the program's P&L: full accountability for revenue/retention outcomes (outbound), cost-to-serve (inbound), and overall ROI of the partnership., • Lead contract strategy renewals, renegotiation, pricing models, and potential expansion or consolidation of partners in partnership with Legal/Procurement., • Build the business case and roadmap for new capabilities and volume prevention/reduction (e.g., AI/automation, self-service, new channels) that significantly improves the family experience., • Serve as the primary point of accountability for the offshore partner's performance across inbound and outbound lines of business., • Manage the relationship, including contract performance, SLAs/KPIs, escalations, and governance cadence (daily/weekly/monthly business reviews, plus executive/quarterly business reviews)., • Hold the partner accountable to SLAs, sales/conversion targets, quality standards, and cost commitments., • Act as the final escalation point for operational issues that vendor and internal team cannot resolve independently., • Own long-term forecasting (LTF) and short-term forecasting (STF) of contact volume across inbound and outbound channels., • Partner with the vendor's WFM team on staffing plans, scheduling, shrinkage, and intraday management to meet service levels and cost targets., • Build and own the annual operating budget for the program; track actuals vs. budget and forecast variance, and report on budget health to finance/executive leadership., • Model staffing scenarios for seasonality, campaign launches, and volume spikes (inbound) or outbound pushes., • Set the training strategy and curriculum standards for new hire onboarding, ongoing skill development, and cross-training between inbound and outbound functions., • Own the knowledge management strategy ensuring the knowledge base, scripts, playbooks, and process documentation stay current, accurate, and scalable., • Partner with the vendor's training team to certify agents on service standards and sales/persuasion techniques., • Define and own the QA framework, scorecards, and calibration process across inbound (service quality, resolution, empathy) and outbound (compliance, sales technique, persuasion effectiveness)., • Lead regular calibration sessions with the vendor's QA team to ensure consistent scoring standards., • Use QA insights to drive coaching priorities, process improvements, and, where needed, structural changes to the program., • Own the reporting infrastructure and KPI framework: service level, AHT, FCR, CSAT/NPS, conversion rate, sales per hour, cost per contact, occupancy, attrition, and more., • Deliver regular performance readouts to executive leadership, translating data into actionable insights, risks, and strategic recommendations., • Identify trends, root causes of performance and process gaps, and opportunities for improvement, and drive change FAST to significantly improve the family experience., • Bring deep expertise in outbound sales/persuasion methodology (e.g., objection handling, closing techniques, script optimization) to drive conversion and revenue outcomes., • Bring equally deep expertise in inbound service excellence (empathy-driven service, de-escalation, first-contact resolution) to protect customer satisfaction and retention., • Set the strategic balance of resourcing and investment across both functions based on enterprise priorities, and adjust that balance as business needs evolve., • Build and lead any internal team supporting the program (e.g., WFM analysts, QA specialists, vendor managers), setting goals and developing talent., • Build trusted relationships with senior stakeholders across the organization to ensure the Family Care strategy is understood and supported at the leadership level., • Represent the program in executive-level updates as needed., • 10+ years of progressive experience in call center/contact center operations, with substantial exposure to both inbound service and outbound sales., • 5+ years managing or owning an outsourced/offshore BPO vendor relationship at a strategic level (contract negotiation, executive governance)., • Demonstrated experience owning workforce management (forecasting, staffing, budgeting) and full P&L for a contact center operation of significant scale., • Experience building and running QA programs across service and sales functions., • Track record of presenting performance data and strategic recommendations to executive leadership or boards, and influencing enterprise-level decisions., • People leadership experience, including managing managers or analysts., • Experience managing a blended inbound/outbound program of comparable or larger size., • MBA or equivalent advanced degree., • Six Sigma/process improvement certification., • Strong quantitative/analytical skills; comfortable building forecasts, budgets, and performance dashboards, and translating them into strategic narrative., • Deep knowledge of contact center KPIs and WFM principles (LTF/STF, shrinkage, occupancy, SLA modeling)., • Proven sales/persuasion acumen and coaching ability for outbound teams., • Proven service excellence, orientation, and coaching ability for inbound teams., • Strong vendor management and contract negotiation skills, including experience navigating timezone and cultural differences with offshore teams., • Executive-level communication and presence; able to operate confidently with senior leadership and translate operational detail into strategy., • Proficiency with contact center platforms, WFM tools, and reporting/BI tools. Exact compensation may vary based on skills and experience. Compensation Range: $200,000 - $225,000 USD

As a Call Center Sales Representative, you'll play a key role in driving revenue by connecting customers with products and services that meet their needs. Call Center Sales Representative. Making outbound and/or handling inbound sales calls with potential and existing customers.

Advance your career as a senior technical leader delivering Kinaxis integration and planning solutions for complex supply chain transformations. In this role, you will lead technical architecture, data integration, configuration, testing, and deployment activities that improve client planning capabilities and business performance. You will work across cross-functional teams to translate business requirements into scalable solution designs and guide delivery from design through implementation. Work you'll do As a Specialist Master, Strategy, Growth & Transformation on the US Supply Chain & Network Operations team, you will be responsible for: • Lead the technical design and delivery of Kinaxis integration solutions across inbound and outbound planning processes., • Design, build, and deploy integrations to validate, transform, and load data for integrated business planning and analytics., • Facilitate client sessions to define technical requirements, assess source data, and recommend solution approaches., • Configure and optimize Kinaxis data structures, linkages, and load processes to support planning performance and reliability., • Develop testing strategies, resolve issues, and drive documentation, automation, and knowledge transfer across delivery. A successful candidate would possess these skills: • Ability to work independently and collaborate as part of a team, • Effective written and verbal communication skills, • Meticulous attention to detail and quality of work product, • Ability to build and sustain professional relationships, • Ability to lead projects or workstreams, • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment, • Strong interpersonal skills and professional demeanor, • Ability to meet deadlines, • Ability to mentor and provide clear guidance to others The team We collaborate with clients to address their most complex operational challenges across the entire supply chain, from procurement to manufacturing and customer delivery. By leveraging real-time data and analytics, our team helps organizations gain critical insights and remain competitive in a fast-paced, interconnected market. We modernize supply chains by implementing artificial intelligence, machine learning, and connected products to transform them into strategic organizational assets. By designing integrated solutions that align customer demand, supply chain assets, and working capital, we enhance service levels, efficiency, and financial outcomes for both shareholders and customers. Qualifications Required: • 5+ years of experience in supply chain planning and enterprise resource planning (ERP) integration, • 3+ full life cycle implementations of supply chain planning projects, including technical design leadership for inbound and outbound processes, • 3+ years of experience using Kinaxis RapidResponse as an Integration Architect or Consultant, • Experience with middleware for enterprise integrations, • Bachelor's degree in Data Science, Computer Science, or Computer Information Systems, • Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve., • Limited immigration sponsorship may be available. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $141,200 to $278,300. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.

Representatives of the Call Center team answer and address incoming calls from community members with a range of questions and concerns. Under the supervision of the Customer Service Manager, the Call Center Representative is primarily responsible for inbound and outbound calls surrounding student t

Data entry agent come from all different backgrounds including, data entry, outbound telemarketing, client service, sales, clerical, secretary, management assistant, receptionist, call center, part-time. Paid Surveys - Data Entry Clerks - Customer Service Representative - Part Time. If you are the s

MCI is looking for a Remote Call Center Sales Representative to join its team. This position involves making outbound sales calls, achieving targets, and providing insights on customer trends. Candidates should have 1–2 years of sales experience, ideally in a call center or remote environment.

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Opportunity for advancement, • Training & development Benefits/Perks • Competitive Compensation, • Great Work Environment, • Career Advancement OpportunitiesOverview Are you a skilled salesperson looking for a high-earning opportunity in the booming Medicare market? American Central Marketing Group is expanding our Medicare call center team! We're seeking driven, coachable sales reps to become licensed Medicare agents and help seniors choose the right health plans. Whether you're already licensed or looking to get licensed, we provide everything you need to succeed. What We Offer: • Hourly pay plus Top-tier commissions:, • Warm inbound & outbound leads – no cold calling, • Training + Licensing Support (if unlicensed), • CRM & Dialer system, • Career growth into team leads and managersResponsibilities:, • Make outbound and take inbound calls to Medicare-eligible individuals, • Educate clients on Medicare Advantage, Med Supp, and Part D options, • Use our CRM to manage leads and track client interactions, • Maintain CMS compliance and complete scopes of appointment, • Enroll clients into plans that meet their healthcare needsQualifications:, • Sales experience (phone sales preferred), • Health insurance license (preferred, not required), • Willing to complete licensing and AHIP certification, • Strong communicator with the ability to build rapport fast, • Motivated, coachable, and goal-orientedSchedule:, • Monday to Friday: 9:00 AM – 6:00 PM EST, • Saturdays optional during AEP (Annual Enrollment Period)Location:, • In-office in Secaucus, NJ Ready to Join One of the Fastest Growing Medicare Teams in the Country? Apply today and start your journey toward a 6-figure career in Medicare sales. Join us as we strive to provide top-notch service while growing our business. If you are passionate about helping others and have the skills we are looking for, we encourage you to apply! Job Type: Full-time Pay: $18.00 - $20.00 per hour plus commission Expected hours: 40 per week Monday thru Friday 9 am to 5 pm est Benefits: • Paid time offSupplemental Pay:, • Bonus opportunities, • Commission payAbility to Commute:, • Secaucus, NJ 07094 (Required)Ability to Relocate:, • Secaucus, NJ 07094: Relocate before starting work (Required)Work Location: In person

Job Description Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We've built a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you'll join a company in motion. We're ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall: We're customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you'll feel at home here. About the Team Aircall's Forward Deployed Engineering team connects our innovative AI Agents technology to real-world SMB workflows. We turn possibility into production — delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role at the intersection of technical consulting, project leadership, and AI adoption strategy. You don't need to be a full-time software engineer, but you should be fluent in APIs, very confident managing technical projects, and eager to continuously learn, build, and scale new models that empower both customers and teammates.About the RoleAs a Forward-Deployed Engineer, you'll own the end-to-end delivery of technically sound, low-code AI solutions for Aircall customers. You'll design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools. You'll also play a key role in driving team upskilling, building reusable frameworks, and leading cross-functional initiatives that improve how Aircall deploys AI at scale. This is a hands-on role where you'll translate customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall's platform and accelerate adoption.Please note, this is not a software engineering role. This is a hybrid, revenue driving role across Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product OwnershipWhat you'll do: • Lead customer discovery and design sessions to map business processes, identify automation opportunities, and define solution architecture., • Design, build, and deploy integrations using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors., • Collaborate with Engineering to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements., • Configure and optimize the AI Agent — defining intents, prompts, actions, guardrails, and performance metrics., • Manage complex, cross-functional deployments — defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope., • Create scalable models and reusable frameworks (templates, playbooks, reference architectures) that make future projects faster and more consistent., • Champion continuous learning and enablement — train peers, run internal workshops, and document best practices to raise the technical bar across the team., • Run global, targeted outbound campaigns within the existing customer base to generate pipeline and accelerate adoption, working closely with the customer marketing team., • Collaborate with GTM leadership to embed routines and cadences that drive accountability for new product pipeline, forecast accuracy, and performance tracking., • Own regional top-line targets for assigned products (e.g., AI Voice Agent MRR generated per area) by collaborating with AEs and AMs who hold add-on quotas., • Act as an internal product owner within the GTM function—defining product-specific MRR strategies, coordinating cross-functional support, and ensuring Aircall delivers the leading AI-enabled communication platform., • Collaborate with Product and PMM to shape the AI Voice Agent roadmap based on customer needs, integration insights, and field learnings., • Drive internal and external product education, including enablement for System Integrators (SIs) and channel partners., • Maintain deep awareness of AI and CX industry trends, ensuring Aircall's positioning remains competitive and insights continuously feed back into product and GTM strategies.What you'll bring:, • 2–8 years or more in technical consulting, solutions engineering, or integration-focused project management., • Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL) — able to design and troubleshoot integrations confidently. Even better if you have experience with MCP Servers., • Hands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato) and CRM automation (HubSpot, Salesforce)., • Practical understanding of AI workflow configuration, including prompt engineering, evaluation, and monitoring., • Proven ability to lead cross-functional projects, working with Engineering, Product, and Customer Success to deliver scalable outcomes., • Excellent communication and stakeholder management skills, translating between technical and business audiences., • A growth mindset — constantly learning new tools, frameworks, and ways to improve the customer experience and team capability., • Nice-to-haves:, • Experience in telephony, voice, or contact center systems (SIP/WebRTC, call routing, containment, AHT)., • Familiarity with BI and analytics tools (Looker, BigQuery, Snowflake)., • Exposure to scripting (JavaScript/Python) for light customization and debugging.What Success Looks Like:, • Consistent delivery of high-quality, scalable AI Agent deployments with clear business outcomes., • Shortened time-to-first-value and increased automation adoption across SMB customers., • Reusable frameworks, models, and templates actively used by peers and partners., • Strong collaboration with Engineering and Product to enhance platform capabilities., • Demonstrated leadership in team enablement and upskilling, with measurable impact on technical excellence., • Sustained improvements in customer metrics (containment, AHT, CSAT) and revenue impact (ARR, NRR) driven by your solutions$90,000 - $136,000 a yearThis base range is not including a quarterly bonus (20 percent) and other benefits. The maximum OTE for this role is 170K, including a 34K bonus. The actual salary offered will carefully consider a wide range of factors, including your skills, location, qualifications, and experience.Why This Role is UniqueThis is a role for builders, connectors, and enablers. You'll be at the intersection of AI innovation, customer experience, and scalable delivery — combining technical curiosity with a consulting mindset. Every project you lead not only delivers value for customers but also strengthens Aircall's internal capability to deploy AI faster and smarter.If you're motivated by making cutting-edge technology accessible and impactful — while continuously learning and helping others do the same — this is the perfect next step in your career.Base salary range:$90,000—$136,000 USD Why join us?