Universal Banker / Floater
hace 13 días
Liverpool
Job Description Who We Are: Seneca Savings is a proud community bank that has been serving the Central New York region for over 95 years. With deep roots in the area, we're committed to exceeding expectations by delivering big bank technology with a personal touch. As a locally focused institution, our mission is to foster growth, empower success, and uplift the communities we serve, guiding our customers, employees, and partners toward achieving their financial dreams. We operate five branch locations in Baldwinsville, Liverpool, North Syracuse, Bridgeport, and Manlius, and take pride in offering a workplace culture grounded in our core values: • Driven Towards Success, • Team Oriented, • Customer First Join our innovative team and be part of a company that's committed to delivering exceptional service, enhancing lives, and making a difference every day. Job Summary: This position is the focal point in the branch for sales, service and/or referral opportunities in support of overall branch goals and activity requirements. The position is the key driver of customer flow in the branch to support these activities. The Universal Banker services existing customers and grows their business through identifying sales opportunities with customers. The position assists the Tellers with customer transactions as required. The position must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions to assist the branch in managing preventable losses and reduce fraudulent activity. The percentage of time spent in each work area is based on branch size, complexity, and need. Essential Job Duties and Responsibilities: (Additional duties as assigned) • The Universal Banker serves as the assigned person (based on branch facility design), as scheduled, to welcome the customer, work with or direct them as appropriate based on their identified needs and encourage utilization of self-service channels., • The Universal Banker must be proficient in the New Account opening process, both Personal and Business., • Support Bank guidelines for delivering and coaching exceptional customer experience including proactively greeting customers, smiling, using their name, and ending each interaction (whether in person or phone) by saying "Thank you for your business, is there anything else I can do for you today (customer name)?" Maintain a professional manner to build customer confidence and trust., • Take ownership of account servicing and error resolution, including resolving routine customer problems and referring more complex issues to supervisor. Follow-up on these issues as required to ensure timely and accurate resolution and convert servicing situations to sales/referral opportunities., • The Universal Banker must be attentive to recognize and act on customer needs to build lasting customer relationships., • Meet with customers entering the branch to assess and identify customers' immediate and longterm financial needs; present all appropriate options and complete the sale and/or referral of products and services as appropriate. Develop new customer relationships and/or retain and expand existing relationships by proactively identifying customer opportunities utilizing fundamentals of the Bank's sales process to achieve personal sales and/or referral goals., • Conduct lead-focused outbound calls and participate in Branch sales promotions as requested by management., • Follow consumer guidelines for accuracy and proper new account handling and exception processing., • Process a variety of Retail and Commercial transactions, including deposits, withdrawals, loan payments and check cashing in a timely and efficient manner. Verify check endorsements and funds availability and disburse cash to customers in the conduct of transactions and according to policy. Issue receipts to customers for transactions processed to provide a record of activity. Balance daily work and adhere to all procedures., • Maintain thorough knowledge of procedures required for ATM (Automated Teller Machine) settlement, foreign currency, night depository, reserve cash and coin maintenance, negotiable control and review, opening and closing procedures, ordering of cash, and preparation of cash for shipment and receipt of cash shipment., • Ensure compliance with operational, security and control policies/procedures to support preventing fraud and protecting customer assets., • Demonstrate teamwork by proactively assisting other Branch colleagues when needed as well as actively participating and contributing during Branch Team meetings., • Debit cards ordered., • Customer Source, • Online Banking Enrollment, • Stop/ Hold Content, • High Dollar Report, • CTR addition and review, • 3-10 log, • IRS Data Capture, • High School diploma or GED, • Previous banking experience preferred, • Basic knowledge of computers., • Must have pleasant, personable, and professional relationship skills for customer contact., • Strong communication skills, • Professional image, • Must work well with others as a team player, • Prior cash handling experience preferred., • Prior customer service experience preferred., • Must be able to take direction from supervisor, • Must be able to work rotating schedule to include Saturdays., • Must be able to attend after hour meetings as required., • Travel between office locations occasionally required. Basic Equipment and Machinery: Basic personal computer/key boarding skills and perform basic word processing and data entry. Ability to operate a computer, printer, copier, facsimile machine, telephone, credit card machine, calculator, and shredder. Physical and Mental Requirements: While performing the duties of this position, the Universal Banker is regularly required to, stoop, kneel, crouch, reach, sit, stand, walk, push, pull, lift, use fingers, grasp, feel, talk, hear, and perform repetitive motions. The physical requirements of this position call for the ability to exert up to 30 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, performing work assignments, using a computer terminal, and/or extensive reading. Environmental Conditions: There is no exposure to adverse environmental conditions. Work is performed in a typical office work environment. Benefits: • Paid Time Off, • Medical, Dental and Vision Insurance, • Short-Term and Long-Term Disability Insurance, • Accident Insurance, • Flexible Spending and Health Savings Accounts, • Company Paid Life Insurance, • 401k with Matching (5%), • Employee Stock Option Plan, • Tuition Reimbursement, • Opportunities For Advancement
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