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  • Shift Leader
    Shift Leader
    18 hours ago
    $18–$22 hourly
    Part-time
    Dumbo, Brooklyn

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Shift Leaders to grow with us! At NAYA, your development is our priority --- we train, mentor, and promote from within because we believe our people are the heart of our success. If you're a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Medical, dental, and vision insurance to keep you healthy and thriving, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Growth opportunities at every level --- we invest in developing leaders from within, • More on the way! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. ++ How You'll Impact ++ The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. ++What You'll Do++ Operational Excellence • Ensure store profitability by driving sales, controlling labor, and managing cost of goods., • Oversee preparation and service of all food and beverage items, ensuring they meet NAYA's recipes, portioning, and quality standards., • manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes., • Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies., • Review and manage daily time punches to address any time clock issues., • Control cash and receipts through adherence to cash handling and reconciliation procedures., • Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership & Team Development • Hire, train, coach, and evaluate team members in conjunction with the General Manager., • Lead by example with a guest-first mindset, fostering a positive and productive environment., • Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes., • Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks., • Resolve conflicts and escalate issues as needed to the General Manager, • Model and uphold HR policies, ensuring team members have access to available resources., • Develop team members by training successors and delegating responsibilities. Guest Relations & Community Engagement • Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach., • Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA's community reputation, • Promote NAYA's catering services and assist in taking orders as needed ., • Can execute all catering and third party orders with ease, understanding the importance of on time delivery., • Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial & Administrative Responsibilities • Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics., • Perform cash counting, banking/deposit tasks, and manage discounts and promotions., • Handle guest incidents and worker's compensation reports when necessary. Additional Skills & Abilities • Has mastered kitchen operations, COGS and labor management, line service and throughput, • Handle delivery issues and third-party dispatches promptly and efficiently., • Ensure the store is opened and closed following NAYA's opening and closing procedures., • Serve as a strong role model, earning team respect and providing coaching as needed. ++Who You Are++ • 2+ years of related leadership experience at a similar caliber concept, • Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties., • Adaptable in a fast-paced and challenging work environment, • Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism, • Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency, • Exhibits strong time management and organizational skills, • Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards, • Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed, • Ability to access and accurately input information using a moderately complex computer system, • Able to work nights, weekends and holidays, and variable schedule, per the needs of the business, • Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day

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  • Social Media, Admin & Production Assistant — Beef Jerky/Kilishi Brand
    Social Media, Admin & Production Assistant — Beef Jerky/Kilishi Brand
    15 days ago
    $25 hourly
    Part-time
    Manhattan, New York

    Location: Lower East Side, Manhattan — Stanton Street area Pay: $25/hr Job Type: Part-time / 1099 contractor position Schedule: Minimum 8 hours per week, with potential for additional hours depending on weekly needs Typical Production Days: Mondays and Wednesdays, but days may shift depending on business needs About Us We are a growing beef jerky/kilishi business based in New York City. Our product is inspired by traditional Nigerian kilishi, and we are looking for someone who can help us grow both behind the scenes and in front of customers. This is not just a kitchen prep role. We are looking for someone who can help push the business forward — someone hardworking, creative, organized, positive, and goal-driven. Some days may be spent in the kitchen helping with production, while other days may involve content creation, social media planning, customer service, admin work, marketing ideas, or helping us improve how the business operates. The right person should be excited about growth, sales, branding, content, and building something from the ground up. Responsibilities Production Support When needed, you may assist with hands-on production work, including: Preparing and processing beef jerky/kilishi Assisting with kitchen prep and cleanup Standing for extended periods, usually 4–6+ hours Helping keep the production area organized and efficient Lifting 25–40 lbs when needed Admin & Customer Service You may also help with business operations, including: Responding to customer emails, DMs, and inquiries Helping with basic customer service communication Assisting with Shopify/e-commerce tasks Organizing orders, updates, and customer information Helping us stay on top of daily business tasks Supporting other flexible admin needs as they come up Social Media, Marketing & Growth A major part of this role is helping the business grow. This may include: Creating content ideas for TikTok, Instagram, Facebook, and other platforms Helping plan and organize a content calendar Shooting or assisting with simple content creation Editing short videos, photos, flyers, or promotional materials Helping create marketing campaigns, discounts, and promotions Bringing fresh ideas to increase sales and brand awareness Researching trends and suggesting ways to improve our online presence Being comfortable on camera is a plus, but not required Ideal Candidate We are looking for someone who is: Hardworking, reliable, and efficient Creative and idea-oriented Organized and detail-focused Positive, coachable, and goal-driven Comfortable with both hands-on work and computer/admin tasks A fast learner Tech-savvy and comfortable using online tools Interested in marketing, social media, branding, and business growth Able to communicate professionally with customers Comfortable working in a small-business environment where tasks can change from day to day Skills That Are a Plus Experience with Shopify or e-commerce Canva, CapCut, Adobe Express, or similar editing tools Social media content creation TikTok/Reels/short-form video editing Photography or video experience Customer service experience Food production or kitchen experience Access to a car is strongly preferred, but not required Schedule This is a part-time role with a minimum of 8 hours per week. Production days are usually Mondays and Wednesdays, but the schedule can shift depending on business needs. Additional weekday hours may be available. Some workdays will be in the kitchen. Other days may involve content creation, admin work, marketing planning, or off-site tasks. How to Apply Please submit your resume. A portfolio is required. This can include social media pages you have managed, content you created, Canva designs, videos, flyers, photography, website designs or any examples of creative/marketing work. After reviewing our business at KILISHI.US, please also include a short note answering: What are 2–3 ideas you would bring to help us grow the business, improve our content, or increase sales? Candidates selected for an interview may be asked to prepare a short 5–10 minute presentation about what they would bring to the business, what they would improve, and their ideas for helping us grow.

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  • Shift Leader
    Shift Leader
    18 hours ago
    $18–$22 hourly
    Part-time
    Williamsburg, Brooklyn

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Shift Leaders to grow with us! At NAYA, your development is our priority --- we train, mentor, and promote from within because we believe our people are the heart of our success. If you're a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Medical, dental, and vision insuranc e to keep you healthy and thriving, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Growth opportunities at every level --- we invest in developing leaders from within, • More on the way! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. ++ How You'll Impact ++ The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. ++ What You'll Do ++ Operational Excellence • Ensure store profitability by driving sales, controlling labor, and managing cost of goods., • Oversee preparation and service of all food and beverage items, ensuring they meet NAYA's recipes, portioning, and quality standards., • manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes., • Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies., • Review and manage daily time punches to address any time clock issues., • Control cash and receipts through adherence to cash handling and reconciliation procedures., • Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership & Team Development • Hire, train, coach, and evaluate team members in conjunction with the General Manager., • Lead by example with a guest-first mindset, fostering a positive and productive environment., • Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes., • Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks., • Resolve conflicts and escalate issues as needed to the General Manager, • Model and uphold HR policies, ensuring team members have access to available resources., • Develop team members by training successors and delegating responsibilities. Guest Relations & Community Engagement • Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach., • Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA's community reputation, • Promote NAYA's catering services and assist in taking orders as needed ., • Can execute all catering and third party orders with ease, understanding the importance of on time delivery., • Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial & Administrative Responsibilities • Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics., • Perform cash counting, banking/deposit tasks, and manage discounts and promotions., • Handle guest incidents and worker's compensation reports when necessary. Additional Skills & Abilities • Has mastered kitchen operations, COGS and labor management, line service and throughput, • Handle delivery issues and third-party dispatches promptly and efficiently., • Ensure the store is opened and closed following NAYA's opening and closing procedures., • Serve as a strong role model, earning team respect and providing coaching as needed. ++ Who You Are ++ • 2+ years of related leadership experience at a similar caliber concept, • Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties., • Adaptable in a fast-paced and challenging work environment, • Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism, • Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency, • Exhibits strong time management and organizational skills, • Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards, • Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed, • Ability to access and accurately input information using a moderately complex computer system, • Able to work nights, weekends and holidays, and variable schedule, per the needs of the business, • Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day

    Easy apply
  • Sales Associate
    Sales Associate
    17 days ago
    Part-time
    Elizabeth

    Join the Bold Side of Retail! Sales Associate - Jersey Mills Outlet (onsite) Ready to hop into something extraordinary? We're Psycho Bunny - the rebelliously refined clothing brand turning heads with our premium quality, vibrant style, and that unmistakable logo. With over 200 points of sales worldwide (and counting!), we're on a mission to redefine bold standards in retail. The Opportunity Reporting to the Store Manager, the Sales Associate guarantees a consistently high customer experience within the store utilizing Psycho Bunny’s core values and service standards. Your Daily Adventures You will assist with the store’s visual directives and maintain standards of housekeeping. You will develop a full understanding of computer systems to ring transactions and perform other functions, such as merchandise transfers and order fulfillment. You will protect store assets and inventory through awareness of loss prevention procedures and will report any violations to a supervisor. You will employ an authentic approach to clienteling and building long-term relationships with customers with a focus on building sales. You will build a highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail. You will assist with all other duties as required by store management. Your Toolkit We require a minimum of 1 year of retail sales experience. You are naturally competitive and possess an outgoing and fun personality. You demonstrate a passion for providing outstanding customer service. You are able to work a flexible schedule, including nights, weekends and holidays. You have strong communication skills and the ability to foster a customer-focused selling culture. You have the capacity to work collaboratively with all other Psycho Bunny team members to achieve your goal. Hiring Range $15.50 / hourly Why Choose the Psycho Bunny Life? Sweet discount on the coolest fits Room to grow in a rapidly expanding brand Surrounded by smart and passionate people Ready to Set a Bold Standard? Apply now to join and show us what makes you uniquely bold! Diversity & Inclusion Excited by this opportunity? Psycho Bunny is dedicated to growing our diverse and inclusive workforce, so if your past experience doesn't perfectly match the listed requirements we encourage you to apply anyways - you could be a great fit for this or other positions. Psycho Bunny is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

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  • STEM Teacher / Center Manager
    STEM Teacher / Center Manager
    28 days ago
    $21.5–$29.85 hourly
    Part-time
    Edison

    Code Wiz of Edison, NJ is seeking a STEM Teacher / Center Manager of Children’s Coding Center for After School Program Ability to commute to Edison, NJ each week Minimum of 5-7 years experience teaching & managing multiple centers About the Company Code Wiz is more than a children education center. It’s an outgrowth of our commitment to transforming the way children engage with technology. We run award-winning coding and robotics classes for children ages 7-17 to help them unlock their inner genius by learning to express their creativity through coding. We believe every child who comes through our doors can be successful given a supportive environment. We create customized, engaging opportunities for every child to learn coding skills, regardless of whether they love math! Job Summary Do you want to work for a company that is on a mission to impact and change kids' lives? Do you love working with kids and families? Enjoy forming partnerships in the community? Are you organized and great at multitasking? And are excited at the prospect of learning new things? Are you excited at the thought of overseeing multiple learning centers? Do you carry entrepreneurial spirit and growth mindset? This position offers you the chance to impact kids' lives in a fun and enriching way! Join a passionate, dedicated, creative, and collaborative team here at Code Wiz as we help kids unlock their inner Code Wizards! We offer engaging and exciting tech-based programs for kids and teens ages 7 - 17. We love helping them unleash their creativity as they create games, videos, build robots, 3D designs, and more and have a blast while learning valuable life skills. We offer after-school classes, vacation camps, birthday parties, competitions, and summer camps. The Center Manager is responsible for ensuring the smooth day-to-day operation, sales, and growth of our learning center. In this role, you will oversee staff and develop strong relationships with parents, kids, partners, and code wiz coaches. Experience in teaching technology courses including Java, Python, Robotics, Game Development and such to young students age 6 to 14 is preferred. Additionally, you would be responsible for community-based sales and marketing. Attending community events, forming partnerships with schools and other local businesses. Key Requirements: We are looking for a dynamic and organized Executive to provide high-level administrative support to our leadership team. The ideal candidate will be responsible for managing schedules, coordinating projects, and handling confidential information with professionalism. Run community-based sales and marketing initiatives Able to commute to 2 locations covering Staten Island & Edison Develop strong relationships with families enrolled in the programs. Manage communication with staff and families about program changes and closures. Warmly welcome visitors and families checking in/out of programs and assist with registrations, tours, and questions. Maintain an inviting, comfortable, and clean space. Build and Maintain children enrollment in target programs. Maintain a high quality of team performance and job satisfaction. Abide by documentation on processes and procedure. Manage equipment and resources. Available over the summer and school vacation days to oversee vacation camps. Other roles and tasks as needed in a dynamically changing environment. The right candidate will grow within the organization to eventually manage multiple locations, partnerships and collaborative ventures. Qualifications: Exceptional organizational and verbal/written communication skills demonstrated in prior work, preferably with sales experience. Detail-oriented and the ability to plan for multiple events, including sales activities and promotions. Ability to be present in the community and develop partnerships with local businesses to drive sales and brand awareness. Friendly, warm, upbeat, and understanding demeanor in person and on the phone Ability to handle multiple tasks and to meet deadlines in a timely fashion, including managing sales leads, follow-ups and closing deals. Ability to work independently and problem solve effectively with attention to detail and overcoming obstacles. Experience working in an educational or camp setting is a must. Positive & Growth Mindset with Entrepreneurial spirit for a startup company. Experience with video games coding, robotics or other computer languages is an added advantage. Job Type: Part- Time Schedule: Monday to Friday (Part Time) and Weekend availability! This position requires evening availability as well as, Saturday and the occasional Sunday work. Locations: 976 Inman Ave, Suite 1, Edison, NJ 08820 This position offers a competitive salary commensurate with experience. If you meet the qualifications above and are looking for an exciting opportunity to support senior leadership and a young company, we encourage you to apply. Job Types: Part-time Schedule: 3-4 hour shift After School Programs Mondays and Thursdays 4 to 7pm Saturdays 9:30 to 12 PM Summer Camps can be 9 to 4 PM based on demand and enrollment. Education: Bachelor's (Preferred) Work Location: In person

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  • Administrative Assistant
    Administrative Assistant
    1 month ago
    $19–$22 hourly
    Part-time
    Park Slope, Brooklyn

    IMANI HOUSE (IHI) seeks an Administrative Assistant for our HQ Office (and possibly after school program) located in Park Slope, Brooklyn, New York. A strong candidate has experience, learns quickly, is friendly and of course, hard-working. This person understands the challenges of working in a busy, productive, and friendly program, supporting the afterschool in an administrative capacity. There is opportunity for advancement, learning new skills, and working with a great team. NOTE: This is a part-time position; 15-20 hours a week. Salary Is Based On Experience. If you are organized, have advanced computer skills, keen analytical skills, administrative skills, and a strong ability to multi-task and learn quickly, APPLY. There Are Great Opportunities for Advancement ................. APPLICANTS MUST SUBMIT A RESUME AND COVER LETTER................. POSITION DESCRIPTION - The Office Administrative Assistant will: Work in an assistant capacity (a variety of tasks that require skills listed above) Input data into the DYCD system (previous knowledge is a PLUS) Do general administrative duties to support the office and/or after-school day-to-day Oversee time card entries, payroll and other DATA ENTRY Inventory oversight Work alongside a busy Executive Director, Program Director, maintain calendars, appointments and parent outreach, work with current Administrative Staff Support student enrollment and data entry Other.... QUALIFICATIONS: Capable with over 2-years administrative experience, Associate's required Energetic, and seeking advancement Proficiency in Microsoft Office Suite, Google Suite, and/or other relevant software programs Must be Professional, Friendly, Energetic, Creative, Caring, and Patient Knowledge of clerical tasks such as data entry, filing, and record keeping Strong customer service skills and phone etiquette Very good computer application, writing, and social media skills Detail-oriented with good organizational skills, must be willing to learn Very good communication (written and verbal) skills required Organized and familiar with office procedures and requirements Reliable, punctual, honest, analytical and cooperative Able to multitask, working independently and in a team Concerned about improving the lives of marginalized youth, women and families .....................Don't forget to submit a cover letter and resume. Please no faxes, calls or drop-ins..................... Job Type: Part-time Pay: $19.00 - $22.00 per hour Benefits: Employee assistance program Application Question(s): 1) Have you included a cover letter and resume? *BOTH are required 2) Have you ever worked in a DYCD/City program? 3) Are you interested in elevation within the company? 4) What makes you the best candidate for this position? Education: Associate (Required) Experience: Administrative: 2 years (Required) Microsoft Office: 2 years (Required) Microsoft Excel: 1 year (Required) Data Entry: 1 year (Required) Work Location: In person

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  • Housing Services Program Associate
    Housing Services Program Associate
    1 month ago
    Part-time
    Manhattan, New York

    Habitat for Humanity NYC and Westchester County is seeking a Housing Services Program Associate to assist with and expand the Homeownership programs within the Housing Department. The Associate will report to the Director of Housing Services (Director). The Associate will provide technical assistance, training, education, and pre- and post-purchase services to Habitat homebuyers, homeowners, and preservation homebuyers and homeowners in addition to being actively involved in the Housing Department as a whole and developing and improving policies and procedures within the organization. Responsibilities Overall Provide weekly reporting to supervisor and the Housing department. Work closely with the Housing Services team to continue to maintain the department’s client management system in HomeKeeper to meet all program needs. Provide monthly impact tracking for department programs and support quarterly management reporting for the organization. Homebuyer Program Assist the Director of Housing Services with new development and Post Purchase site visits, including showing units to prospective buyers, conducting final walkthroughs, and providing access for appraisals as needed. Coordinate completion of all punch list items with the Construction team prior to closings. Communicate with new buyers to track and ensure completion of the Homebuyers Program requirements prior to closing (i.e. Letters of Interest, sweat equity, education, savings plans, marketing meeting, etc.). Facilitate Homebuyer Education and assist with the creation of new education sessions as needed. Assist with filing and updating homebuyer and homeowner records in HomeKeeper. On a weekly basis, check and respond to department outreach via the Post Purchase and Preservation Communicate with new owners to ensure they are set up for success; this includes but is not limited to handing over warranty materials, building manuals, neighborhood resources, and other best practices dependent upon the type of unit purchased. Assist the Director and Housing Preservation Programs Manager (Manager) in monitoring, compliance, and foreclosure prevention services for Habitat NYC and Westchester single-family homeowners and multifamily developments. Attend meetings, conduct trainings, or other activities in-person or virtually with shareholders and tenants, as appropriate. Provide 1:1 assistance to homeowners in our portfolio who want to begin the resale process; including but not limited to requesting payoff letters, providing information on subsidy sources, and working with management companies on co-op policies and procedures. Assist with coordination of warranty management and repair requests of housing units in partnership with the Real Estate Development & Construction staff. Work with Director and Manager to host the Homeowner Help Desk series, which includes trainings on property tax * benefits and assessments, and asset management for homeowners. Assist with outreach/tabling events for all Programs, as needed. Perform other tasks as required Qualifications Bachelor’s degree or equivalent work experience. Demonstrated interest in affordable housing including but not limited to community/tenant organizing, asset management, post purchase, technical assistance, foreclosure prevention, and/or community land trusts; Demonstrated interest working in diverse, immigrant communities including multi-ethnic and multi- generational communities Skills Required Demonstrate excellent written and verbal communication skills. Good computer literacy skills including working knowledge of Microsoft Office Suite (especially Excel) and Adobe Acrobat. Database and Client Management Systems knowledge preferred, such as Salesforce. Demonstrate the ability to prioritize and manage multiple tasks; ability to work independently, and as part of a team; Ability to prioritize and meet tight deadlines; Bilingual in English and Spanish preferred Public speaking Company address: New York Habitat VLF, Inc. 31 W 34th St Ste 8144. New York, NY

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  • Appointment Setter
    Appointment Setter
    2 months ago
    Part-time
    Manhattan, New York

    Call Center Representative Job Description Template We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Call Center Representative Responsibilities: • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services., • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued., • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed., • Building lasting relationships with clients and other call center team members based on trust and reliability., • Utilizing software, databases, scripts, and tools appropriately., • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service., • Making sales or recommendations for products or services that may better suit client needs., • Taking part in training and other learning opportunities to expand knowledge of company and position., • Adhering to all company policies and procedures. Call Center Representative Requirements: • High school diploma or equivalent. (prefered not required), • More education or experience may be preferred., • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice., • Understanding of company products, services, and policies., • Proficiency with computers, especially with CRM software, and strong typing skills., • Ability to ask prying questions and diffuse tense situations., • Strong time management and decision making skills., • Adaptability and accountability., • Fluency in multiple languages may be desired.

    No experience
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