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  • Guest Experience Concierge
    Guest Experience Concierge
    2 days ago
    $22–$25 hourly
    Part-time
    Manhattan, New York

    Guest Experience Concierge New York, NY Who We Are We’re not your average hotel. We’re a place where design, culture, and genuine human connection come together. Our guests don’t just sleep here; they experience it here. And the person who sets that tone from the very first hello? That’s you. The Role You’re the heartbeat of our lobby - part host, part problem-solver, part local expert. This isn’t a “check them in, hand them a key card” kind of role. You’re our guests’ go to from the moment they arrive to the moment they leave. What You’ll Do *Guest Experience & Arrival* Every check-in and check-out should feel like a conversation, not a transaction. You read the room, match the energy, and make every guest feel like the only one in it. • Welcome and check in guests with warmth and efficiency, • Anticipate needs and personalize every interaction, • Handle departures so guests leave feeling as good as when they arrived, • Maintain accurate guest profiles so return visits feel personal, • Verify and authenticate the guests IDs *Concierge & Local Expertise* Guests can Google. They come to you for what Google doesn’t know. You’re plugged into the city and the new openings, the right contacts, the spots worth the wait. • Recommendations for dining, nightlife, arts, and sites to see, • Build and maintain relationships with local venues and businesses, • Field and fulfill concierge requests with resourcefulness and follow-through *Reservations & Stay Management* Own the details so guests never have to. From booking to billing, you keep everything accurate, clear, and handled with care. • Manage bookings, modifications, and special requests through the Guesty PMS, • Communicate cancellation, refund, and early departures and follow SOPs, • Escalate adjustments and refunds, to management when needed, • Keep shift reports and logs current and thorough *Fire, Life Safety & Emergency Readiness* This isn’t a secondary duty, it’s a core part of who we need you to be. You are the designated safety authority on property during your shift, and we take that responsibility seriously. • Hold active FDNY Fire Safety Director (FSD) or Fire Life Safety Director (FLSD) certifications required at time of hire, no exceptions, • Serve as designated Fire Safety Director on all assigned shifts per NYC Local Law and FDNY requirements, • Oversee the fire command station and maintain all required logs, • Lead emergency response with calm authority when needed, • Hold a current First Aid certification (we can provide this if needed) What You Bring • A genuine love for people and for New York City, • 1–2 years of front desk, concierge, or guest-facing hospitality experience; luxury or lifestyle hotel background a strong plus, • A cool head, a warm personality, and an instinct for when to go off-script, • Flexible availability: evenings, weekends, and holidays are part of the rhythm here Why You’ll Love It Here This is a place where your personality is an asset, your creativity is welcomed, and your growth is taken seriously. You’ll be part of a team that genuinely cares about the guests, about the craft, and about each other.

    Immediate start!
    Easy apply
  • Hospitality Assistant
    Hospitality Assistant
    6 days ago
    $20–$25 hourly
    Part-time
    Ridgewood

    The Concierge Associate is the ultimate guide through the guests’ experience when planning events at The Woman’s Club of Ridgewood ( (WCOR). Event Rental income helps maintain expenses and allows us to give to charity, which requires a special person to create the experience. As an Concierge Assistant you will be assuming the role of tour guide, communicator, entertainer, and event planner. This is an excellent opportunity for someone interested in the Hotel Travel Industry. Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a flexible work schedule to allow members to maintain a healthy work balance. • Greeting guests., • Answering questions - accurately and politely., • Answering the phone., • Understanding of Quickbooks and invoicing, • Directing guests to areas/restrooms., • Demonstrating knowledge of the technical products., • Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits., • Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases)., • Maintaining a clean and organized supplies, • Maintaining proper product stock levels – through retail pulls & inventories., • Performing opening, closing & side duties –, • Assuring the complete satisfaction of each and every guest., • Creating memorable experiences. This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned. EXPERIENCE, EDUCATION, CERTIFICATIONS AND SKILLS • Remaining calm in a hectic, fast-paced atmosphere., • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency., • Displaying a positive and outwardly friendly attitude toward guests. PHYSICAL DEMANDS • Ability to move monitor events for extended periods of time., • Ability to sit set up tables and chairs, • Ability to express or exchange ideas verbally, • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders., • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds., • Ability to turn or twist body parts in a circular motion., • Ability to tolerate exposure to heat, cold, cleaning chemicals, and loud/noisy environment., • Available to be onsite within 30 minutes ADDITIONAL REQUIREMENTS • Maintaining a well-groomed appearance, • Following all Board of Health uniform guidelines., • Practicing all general safety & sanitation standards., • Recycling products, where possible. Closing: The Woman’s Club of Ridgewood is an equal opportunity employer. We live our motto be kind to ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

    No experience
    Easy apply
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