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Job Type: Full-time Our atelier team is eager to welcome new members of our sales team at the most exciting time in our company’s history. As one of our teammates, you will have access to the most prominent designers, architects, and luxury home specialists seeking high-end rugs for their projects. Our showroom is expansive, and our team is made of smart, capable professionals with a great energy—eager to teach you our craft hands-on. Candidates with strong trade relationships are exciting, but we’re happy to train candidates with any level of experience who are passionate about home furnishings, design, and the high-end market. Responsibilities: - Becoming familiar with our new and existing collections and samples, along with an awareness of major high-end brands in the art, design, fashion and furniture industry - Managing accounts personally and servicing them professionally - Bringing in new accounts through any traditional and creative new methods - Present on social media and passionate to explore its potential as a networking resource and educational tool - Excited to be hands on in our creative den, while constantly encouraging its energy and offering ideas to keep an organized, engaging look and feel to our home - Present on social media and passionate to explore its potential as a networking resource and educational tool - Excited to be hands on in our creative den, while constantly encouraging its energy and offering ideas to keep an organized, engaging look and feel to our home - Working with other sales specialists, and our Phenom, on collaborative projects - Maintain regular contact with designers to keep them updated of new additions to the collections for potential projects - Expand connections with design professionals and network at design events/exhibitions to nurture strong relationships Experience and Skills - 3-5 years of sales experience in our field or a relevant discipline(s) - A skilled researcher and avid reader of trade publications, able to stay current with our competitors and trends in design, home furnishings, fashion, art, social media etc. - Fluent in written and spoken English, with clear and concise communication skills - Exceptional interpersonal skills and a kind demeanor with all colleagues, both teammates and clients alike - Passionate for home furnishings, design, color, art and craft - Multitasking and keeping track of long-term custom projects - Hardworking, patient, and service-oriented during projects with many moving parts - Excited to collaborate, and encouraging teamwork in group projects - Social media enthusiasts, able to maintain a presence on the best platforms - Familiarity with basic systems like Mac OS and Google Suite, and a willingness to learn new systems as we grow - Proactive in every task, taking initiative and giving your all every time - Prompt, with exceptional time management and organization skills Benefits: - Strong base salary + commission structure, based on experience - Health insurance - PTO - An ample budget for travel, hospitality and other entertainment-related expenses About Our Company Celebrating our 44th anniversary, Rug & Kilim’s award-winning team has been a staple for designers with our vast archive of modern and custom in-house designs, complemented by a rich selection of antique, vintage, and Kilim rugs. Under phenom Jahanshah Nazmiyal, our New York showroom continues to flourish with an ever-growing collection—including the largest international assortment of Kilims. With an eye for beautiful things and a wealth of experience, Jahanshah personally selects each new piece and oversees bold new designs in our collections. He and his designers work with the utmost variety of exotic yarns and weaving techniques to refine our craft and pioneer new collections on the cutting edge. With these goals in mind, Jahanshah strives to surround himself with like minds and energized, talented individuals to exact his vision. Integral to our legacy are Jahanshah's two remarkable sons, Cyrus Nazmiyal and Sina Nazmiyal, whose entry into the fold heralded not only continuity but a promise of even greater heights. Cyrus Nazmiyal’s presence since 2018 has been a catalyst for remarkable growth, reflecting our unwavering commitment to excellence. From the latest contemporary to the most storied antique, every piece is selected for rarity, cultural significance, and lasting beauty. More than storytellers or historians, we are artists, dedicated to providing the very best—from antique to modern and everything in between. Hours: Monday-Friday, 9 a.m. - 6 p.m. Pay: $50,000.00 - $100,000.00 per year Shift: 8 hour shift Weekly day range: Monday to Friday
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. Responsibilities: Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements and skills: Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school diploma