JOB TITLE: Patient Care Coordinator STATUS: ☐ Exempt ☒ Non-Exempt DIRECT REPORTS: ☐ YES ☒ NO REPORTS TO: Operations Program Manager CLINICAL: ☒ YES ☐ NO DEPARTMENT: Operations JOB SITE: All MMD Centers ** PRIMARY PURPOSE** Represent the company as the center’s first point of contact, greeting patients and key stakeholders upon entry into the center and via phone and digital communications. Accurately complete patient registration, insurance verification and patient collections. Drive a positive patient experience through execution of clinical and administrative duties. ** ESSENTIAL JOB DUTIES** Primarily accountable for specific functions and results. Ranked by descending order of importance. Not exhaustive and subject to change as necessary RANK ESSENTIAL FUNCTION DESCRIPTION Clinical Responsibilities Approximately 80% 1. Greet patients upon entering the center. 2. Register patients for visits carefully and efficiently. 3. Verify patient insurance and collect patient payments accurately. 4. Answer and route phone calls, taking and delivering messages as needed. 5. Respond to and resolve patient questions and issues, as needed. 6. Document patient information in the EMR accurately and completely. 7. Direct patient throughput and flow in the waiting area, engaging in patient service recovery, as needed. Administrative Responsibilities Approximately 15% 1. Organize office supplies at the front desk according to company best practice, restocking as needed. 2. Ensure the cleanliness and appearance of the waiting area for patients. 3. Complete daily procedure checklists. 4. Maintain 100% compliance with company trainings and policies. 5. Welcome new team members and provide support, as needed. 6. Engage in local marketing and marketing events, as needed. 7. Respond to and execute on email communications timely. Additional Responsibilities/Cross-Training Approximately 5% 1. Assist with intake duties when back-office staff are not available, including but not limited to: a. Collecting vitals, physical stats, and medical history. b. Performing point-of-care testing. c. Retrieving lab and ancillary test results for review by provider. d. Documenting any clinical services performed in the EMR. e. Ensuring patients are roomed, examined, and discharged timely. 2. Additional responsibilities as assigned. LICENSES & CERTIFICATES N/A – No licenses or certifications required. ** ** ** EDUCATION, COMPETENCIES & EXPERIENCE** 1. High school diploma or equivalent (minimum required). 2. Minimum of one (1) years’ experience working in a customer service setting, preferably in healthcare. 3. Strong customer service skills with a friendly and positive/enthusiastic presentation. 4. Strong attention to detail while maintaining a high level of organization. 5. Ability to work effectively with multiple managers and key stakeholders in a fast-paced environment. 6. Excellent interpersonal, communication, and diplomacy skills – team player who takes initiative and maintains a professional demeanor across all interactions. 7. Fluency in Spanish, Bengali, Arabic, Creole, French, or Hindi, a plus. ** PHYSICAL DEMANDS** Computer work which may require repetitive motions and remaining in a stationary position for extended periods of time Positioning, transporting, and/or installation of equipment or materials with weight load of up to 25lbs Traverse across different areas of the office/clinic and/or to different office/clinic locations Observation of details at close range (within a few feet of the observer) ** EQUAL EMPLOYMENT OPPORTUNITY STATEMENT** ModernMD is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ModernMD makes hiring decisions based solely on qualifications, merit, and business needs at the time. EMPLOYEE ACKNOWLEDGEMENT I have reviewed this job description and understand all my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my location or department without it being specifically included in the job description. If I have any questions about job duties not specified in this description that I am asked to perform, I should discuss them with my immediate supervisor or a member of the Human Resources staff. I further understand that future performance evaluations and merit increases to my pay are based on my ability to perform the duties and responsibilities outline in this job description to the satisfaction of my immediate supervisor.
Assist Ambulance is looking for drivers with a passion for healthcare to join us in the Bronx as part-time or full-time MVOs (Motor Vehicle Operators) working alongside Emergency Medical Technicians to provide exceptional emergency medical services with Basic Life Support. This is a very interactive job that will require interactions with patients, staff members, and involves lifting and carrying patients, in addition to safely driving the ambulance throughout all five boroughs. Assist Ambulance will train and evaluate drivers according to Assist's safe driving policies and procedures. If you are not already, Assist will also get you certified in CPR to be able to start driving the ambulance and providing care to patients alongside the EMT. Job Requirements: Must be at least 21 years old with 2 years driving experience in New York City Must have a valid New York State D Class driver’s license with no major moving violations or suspensions DJ licenses and out of state licenses are not accepted Must be physically fit to lift 125 lbs. in accordance with the NYS DOH and pass a lifting assessment Must be able to get 19A physical clearance and negative PPD test (vouchers provided) Must pass two driving assessments Must be able to pass a 10 panel drug screening including cannabis/THC (We have a strict no tolerance policy) Must be able to commit to at least two 8-hour shifts per week that are the same days every week (steady shifts) Per diem is not available at this time, only part time or full time steady scheduling (same shifts every week) Must be good with people and able to act responsibly under extreme duress Applicants' criminal history will be considered consistent with the requirements of the New York City Fair Chance Act Compensation and Benefits: 5% annual raises and $1/hr bonus after 90 days for working 32+ hours or more any pay period Free uniforms 50%-65% off Health insurance - Blue Cross, Blue Shield Anthem Bronze plan if you work 30 scheduled hours or more Paid training Paid sick time up to 56 hours per calendar year Paid holidays after 90 days - 6 paid holidays, paid at 8 regular hours for full time or 4 regular hours for part time Paid time off - 56 hours per calendar year Paid vacation - up to 40 hours at 1 year anniversary, 80 hours at 3 year anniversary, 120 hours at 6 year anniversary Free CPR certification and Certified Emergency Vehicle Operators certification, and VFIS driving assessment Union membership after 30 days Pay: From $19.50 per hour Expected hours: 20 – 40 per week Benefits: 401(k) Dental insurance Health insurance On-the-job training Paid orientation Paid sick time Paid time off Paid training Parental leave Vision insurance Schedule: 10 hour shift 12 hour shift 8 hour shift Every weekend Holidays Monday to Friday Night shift No weekends Overnight shift Weekends only Supplemental Pay: Bonus opportunities Overtime pay Trucking Driver Type: Company driver Trucking Route: Local Regional Short haul People with a criminal record are encouraged to apply Work Location: In person