Head of Operations and Billing
2 days ago
Los Angeles
Objective The Head of Operations and Billing is a highly proactive, solutions-focused professional responsible for leading and supporting core operational, financial, and HR functions. This role functions as the operational center of the business, ensuring smooth day-to-day workflows, accurate billing and financial procedures, legal HR compliance, and consistent interdepartmental support. This role is both detail-oriented and big-picture focused, able to organize office procedures, build infrastructure, handle billing intricacies, and implement HR best practices with discretion and professionalism. Key Responsibilities Operational Management & Office Oversight • Own the functionality of the HQ office, ensuring it is well-supplied, organized, and operating efficiently across departments., • Collaborate with the CEO on setting operational priorities and executing initiatives aligned with company goals., • Serve as the central point of contact for internal teams, external vendors, and retail managers to streamline communication and coordination of current initiatives., • Support the implementation and enforcement of Standard Operating Procedures and Protocols across stores, eCommerce, inventory, and office personnel., • Maintain all business licenses, vendor renewals, and ensure compliance with local, state, and industry regulations., • Monitor and support operational software tools (e.g., Lightspeed, Shopify, G Suite), ensuring teams are trained and systems function as intended., • Maintain and update company-wide Password & Credentials documentation for digital systems, accounts, and services., • Coordinate all work-related travel arrangements, trade show accommodations, and logistics with vendors, designers, and executives., • Oversee office supply ordering and replenishment for all departments including administrative, retail, and shipping. Billing & Financial Coordination • Manage the full billing cycle, ensuring vendor invoices are processed accurately and on time., • Reconcile billing discrepancies and communicate directly with vendors to resolve any issues quickly and professionally., • Maintain and organize documentation related to payments, including invoice records, payment confirmation, and reporting., • Prepare weekly Accounts Payable packages in coordination with the company’s bookkeeper., • Track payment schedules, due dates, and upcoming renewals for all operational subscriptions and services., • Maintain clean and organized vendor files, including contracts, W-9s, pricing agreements, and payment terms in coordination with the Inventory Manager., • Track and manage billing related to inventory orders in tandem with the Inventory Manager., • Work with the CEO to assist on any budget tracking, vendor spend reporting, and financial projects. Human Resources & Compliance • Serve as the internal HR administrator for all employees, ensuring compliance with federal and state labor laws., • Manage the full employee lifecycle: recruiting, interviewing, onboarding, benefits coordination, write-ups, and offboarding., • Maintain and update the Employee Handbook and ensure all staff are informed of new legal and internal policies., • Process payroll in coordination with store and office managers, including commission calculations and hours tracking including PTO, Sick Pay, Deductions, Reimbursements, etc., • Conduct performance reviews in partnership with the CEO and maintain detailed employee performance records., • Assist in maintaining confidentiality and compliance around sensitive employee data, including benefits, medical leaves, and terminations., • Coordinate annual open enrollment for company-sponsored insurance and communicate updates to staff, accurately processing employee deductions in the payroll system., • Draft employee documentation such as job descriptions, offer letters, disciplinary write-ups, and policy memos., • Serve as the internal point of contact for all employee HR questions, concerns, or needs., • Have a full understanding of all company positions, and be able to provide training and support if needed., • Work with the CEO to conduct employee reviews, ensuring all procedures and protocols are being followed. Departmental Support & Strategic Partnership • Partner closely with the Inventory Manager to resolve discrepancies, assist with vendor communication, and ensure inventory processes are aligned with billing and reporting., • Support retail store managers with backend operations including ordering, payroll issues, policy clarification, security, and resolving system-based inventory or POS issues., • Provide in-person support to the local retail store, including organization, inventory management, and serving as a point of contact or leadership presence in the CEO’s absence., • Work with eCommerce and marketing teams to streamline operational logistics around product launches, product data, and vendor communications., • Represent the CEO and the company in external communications with vendors, service providers, and key business partners., • Serve as a sounding board and strategic partner to the CEO, offering insight and logistical support on new initiatives, company policies, and business development ideas., • Manage and update internal processes and workflows to ensure all team members understand their roles and responsibilities., • Help mediate cross-team challenges and provide neutral, operational solutions to keep departments aligned., • Ensure internal communication flows clearly and efficiently between the office, stores, remote teams, and vendors. Professional Qualifications • Bachelor’s degree in Business Administration, Operations Management, Accounting, HR, or a related field required., • 4–6+ years of experience in operations, HR administration, billing, or office management (experience in luxury retail or eCommerce is strongly preferred)., • Deep understanding of HR laws, best practices, and compliance requirements., • Hands-on experience with billing and vendor management; experience working with bookkeepers and financial teams., • Familiarity with Lightspeed POS, Shopify, and Google Workspace is strongly preferred., • Excellent written and verbal communication skills, with the ability to clearly document processes and policies., • Highly organized with the ability to manage many moving parts across departments., • Proven problem-solving abilities and a proactive, can-do attitude., • Strong discretion, professionalism, and integrity when dealing with confidential information., • Ability to work independently and collaborate across diverse teams.