1. Staff Management: Oversee hiring, training, and scheduling of nail technicians and support staff. Conduct performance evaluations and provide ongoing support. 2. Customer Service: Handle customer inquiries and complaints, ensuring a high level of service is maintained. Build relationships with clients and encourage repeat business. 3. Financial Management: Assist in budgeting, managing expenses, processing payroll, and keeping track of daily revenue. Handle invoicing and payment processing. 4. Inventory Control: Manage inventory levels for nail products and supplies, placing orders when necessary. Ensure that the salon is stocked and organized. 5. Marketing and Promotions: Develop and implement marketing strategies to attract new clients and retain existing ones. Manage social media and online presence to promote salon services. 6. Compliance and Sanitation: Ensure the salon complies with health and safety regulations. Oversee the cleanliness and sanitation of the salon and equipment. 7. Appointment Management: Handle booking systems, manage appointments, and ensure efficient scheduling to minimize wait times for clients. 8. Reporting: Generate and analyze reports on sales, customer satisfaction, and staff performance to identify areas for improvement. 9. Collaboration: Work closely with the owner or manager to align on business goals, policies, and operations. 10. Customer Experience Enhancements: Continuously seek ways to improve the overall customer experience, from service quality to salon ambiance.
Responsibilities: - Oversee daily operations of the retail store, including opening and closing procedures - Ensure excellent customer service by assisting customers with inquiries and resolving any issues - Train and supervise retail staff, providing guidance and support as needed - Monitor inventory levels and coordinate stock replenishment - Implement visual merchandising strategies to optimize product displays - Maintain a clean and organized store environment - Handle cash transactions and ensure accurate cash handling procedures - Assist with administrative tasks such as scheduling, payroll, and reporting Qualifications: - Strong math skills for cash handling and inventory management - Excellent organizational abilities to manage stock and maintain store appearance - Effective time management skills to prioritize tasks and meet deadlines - Proficient in administrative tasks such as scheduling and reporting - Knowledge of market trends and customer preferences in the retail industry - Exceptional phone etiquette for handling customer inquiries over the phone Note: Previous experience in a supervisory role within a retail setting is preferred. We offer competitive pay and benefits package. Join our team of dedicated retail professionals today! Job Types: Part-time Pay: $20.00 - $22.00 per hour Benefits: Dental insurance Employee discount Health insurance Paid time off Vision insurance Shift: 8 hour shift Ability to commute/relocate: New York, NY 10012: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your ideal work schedule? (Shifts are: Sun 11:30-6:30 and Mon-Sat 10:30-7:30) Experience: Customer service: 3 years (Required) Work Location: In person